Sofitel Biarritz le Miramar Thalassa sea & spa

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Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.3/5 2,161 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Sea-water pool heated all year round, with panoramic view

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 BIARRITZ
France

Telephone +33 5 59 41 30 00

Fax +33 5 59 24 77 20

Contact email

  • BIARRITZ:  14 MIRAMAR

  • By plane

    BIARRITZ PARME At 3km / 1.88 miles

  • By plane

    BORDEAUX AEROPORT At 200km / 125 miles

  • By car

    BAYONNE At 5km / 3.13 miles

  • By car

    BIARRITZ LA NEGRESSE At 4km / 2.5 miles

  • By train

    BAYONNE At 5km / 3.13 miles

  • By train

    BIARRITZ At 3km / 1.88 miles

GPS:43.487878, -1.554608

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Restaurant

Our chef is inspired by local produce to create imaginative, balanced dishes. New menu every month for creative, seasonal dining. Check out the "Equilibre" menu for even more balanced options.

Our accommodation(s)

The 126 calm rooms, with MyBed comfortable bedding, are open on the long ocean beach or the city providing relaxation and an unforgettable stay.

Our guest reviews

Our guest reviews for
Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,161 reviews

TripAdvisor Rating  4.0/5  1,874 reviews

Good stay

Customer review rating 4.5/5

Boudjema Families - Confirmed reviews ALL

Nice

Nice hotel - Good location

Customer review rating 3.5/5

R. Friends - Confirmed reviews ALL

Pleasant

Great Location, Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

A welcoming and professional staff. Room well taken care of.

Enjoyable stay

Customer review rating 4.0/5

R Couples - Confirmed reviews ALL

Great location; fantastic pool and setting. The staff were great and we would definitely have no hesitation in returning again. Thanks

Great experience and near the beach

Customer review rating 4.5/5

Jt Friends - Confirmed reviews ALL

Hotel is a little dated interior wise yet the overall service is perfect. All the staffs were attentive and we had an amazing stay. The beds were the biggest w shave seen and the facilities in the hotel made up for those cloudy weather.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is my pleasure to read that in spite of the cloudy weather, you had a pleasant stay with us at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah POULAIN Quality Manager

good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

attentive and nice service overall the building looks old and damaged, especially the facades and the indoor pool

Dear Guest, Thank you for taking the time to share such your experience with us. We are delighted to know that you enjoyed your stay with us. We do understand your comments about some of our facilities, I will make sure to share your message with our General Manager. We look forward to welcoming you back at Sofitel Biarritz Le Miramar. Warm Regards, Sarah POULAIN Quality Manager

Extremely overpriced for an old and outdated hotel

Customer review rating 1.0/5

Philip Families - Confirmed reviews ALL

We had a very disappointing stay at the Sofitel in Biarritz. The hotel is old and feels very tired. The restaurant seems to have been more recently renovated but the rooms, the bathrooms, the pool and all the other facilities are old. I don't see how this hotel can maintain its 5 star rating to be honest. Besides the oldness of the facilities we also had a bad experience in the restaurant with raw fish being served to our visiting friends. The room service quality was also not consistent with the same dish being served completely differently on different days. The reception and concierge staff are friendly and professional and that is the only upside I see from our stay. We have travelled all over the world and stayed at many luxury hotels and this is by far the worst one in terms of price/quality.

Dear Mister K., First, I wanted to thank you for choosing the Sofitel Biarritz Le Miramar at the occasion of your recent stay in Basque coast. and for taking the time to share with us your impressions. I am deeply sorry to read your experience was not completely satisfying, as you have been desappointed with our food and beverage department, and I thank you for bringing this matter to our attention. The situations you mentionned with our room service for instance does not reflect the quality of services and high standards we strive to offer to our guests, and I would like to apologize for that. As you know, I have contacted you personnaly to discuss this matter and hope you will give us the opportunity to regain your confidence. In the meantime, I remain at your disposal for any other issue you would like to share with me, Warm regards, Sarah POULAIN Quality Manager

As always, a wonderful week of pampering and relaxation.

Customer review rating 4.5/5

Ariane V. A. P. C. Couples - Confirmed reviews ALL

Welcome perfect, treatments same, wonderful food but hotel needs serious renovation, being very „tired „ by now. But great staff makes up for it

Dear Guest, Thank you for taking the time to share such your experience with us. We are delighted to know that you enjoyed your stay with us. We do understand your comments about some of our facilities, I will make sure to share your message with our General Manager. We hope to have the opportunity to welcome you back at Sofitel Biarritz Le Miramar. Warm Regards, Sarah POULAIN Quality Manager

Nice place, nice people, good comfort, nice spa, some items to be reviewed

Customer review rating 3.5/5

Paul T. Couples - Confirmed reviews ALL

We had a good stay, comfortable, personnel very lovely and attentive. We loved the bar area, the spa treatment we had booked. The rooms/bathroom/WC have a clever layout that feels very good. Two dinners at the restaurant that is pretty expensive - first we took a menu which was quite fine. Second day we ate à la carte and were not happy. Too much money for food that was lacking the "finesse". They would need to improve the kitchen or lower the prices. Service was very lovely anyway. The other thing to review is the façade of the central part seen from the pool area. This looks like lack of money and should be reviewed. Anyway we would like to stay here again.

Lovely team, needs a refresh of spa areas

Customer review rating 3.5/5

Ld Solo - Confirmed reviews ALL

Lovely check in, bar staff less good. The pools and bathrooms are all a little out of date.

Dear Guest, Thank you for taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar, as it helps us identify potential issues and gives us the opportunity to improve. It will be my pleasure to share your kind comments with our teams. However, I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with some of our facilities. Please accept our sincere apologies and rest assured that I have shared with our general manager your comments. We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Great staff but so old property

TripAdvisor rating 3.0/5

ericplu TripAdvisor review

we spent 6 days for a Thalassotherapy at this resort. The staff was very professional and friendly. All treatments were also really performed with professionalism. The restaurant is also of high standard. Unfortunately, the property is very old, with no refurbishment since years, it is kept clean but it is not anymore a 5 stars standard. What a pity!

Dear ericplu, We thank you fot taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar. I will gladly share your king comments with all our teams. However, I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with our facilities. Rest assured that all the points raised in your review have been transferred to the our spa and our management, as it helps us identify potential issues and gives us the opportunity to improve We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Awesome

Customer review rating 5.0/5

Leonard L. Business - Confirmed reviews ALL

I was only there for 2 nights but love this place. The view, the staff and the hotel and the food is just amazing. I can't wait to stay here again over the summer....

Dear Guest, What a great feedback! Thank you for taking the time to let us know your opinion following your stay. We are delighted to know that you enjoyed your experience with us. We always try to do our best for the well-being of our guests. Thank you for highlighting the service and the thoughtfulness of our team. It will be our pleasure to welcome you back anytime at the Sofitel Biarritz le Miramar. Sincerely, Sarah POULAIN Quality Manager

Disappointing

Customer review rating 3.0/5

Indy Couples - Confirmed reviews ALL

Very disappointed about your SPA and the swimming pool. Very expensive for what the hotel actually is.

Dear Guest, I would like to thank you for taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar as it helps us identify potential issues and gives us the opportunity to improve. I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with our Thalasso. Please accept our sincere apologies and rest assured that all the points raised in your review have been transferred to the our spa and our management. We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Tired, dirty and overpriced

Customer review rating 1.5/5

Francesco B. S. Couples - Confirmed reviews ALL

Calling this place a Five Star experience, and asking more than € 500 per night is a complete ripoff ! Our room was dirty, the whole Hotel needs a large refurbishment and refresh. Apart from a friendly and helpful staff, everything else was below average and does NOT warrant a Five Star Label. I only booked at the Sofitel - Le Miramar, because the next door neighbour, a TRUE Five Star experience, Hotel du Palais, was closed

Dear Guest, Thank you for choosing Sofitel Biarritz at the occasion of your stay, and for taking the time to tell us about your experience. It our a pleasure to read that you were sensitive to the thouthgfulness of our teams. However, I am deeply sorry to read that your global experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us, and does not reflect the high standards we want to offer to all our guests. Rest assured that I have shared your comments with our General Manager. We hope we will have the opportunity to welcome you back at the occasion of a future trip on the French Basque Coast, and show you all our savoir faire. At this occasion, feel free to contact me directly, I would be honoured to take care of your next reservation and supervise it. Warm regards, Sarah POULAIN Quality Manager

Convenient location

Customer review rating 4.0/5

Hans Couples - Confirmed reviews ALL

Satisfied with reception and overall experience.

Dear Guest, Thank you for taking the time to share this wonderful review of your most recent stay with us at the Sofitel Biarritz le Miramar. It was my pleasure to read that you enjoyed your stay with us. All the team looks forward to welcoming you back again. With my best regards, Sarah POULAIN Quality Manager

Well located, extremely good service

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

What a wonderful location, extremely helpful staff all over the hotel. Just a pity rooms are getting old....

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is our pleasure to read that you enjoyed your stay with us, and, we thank you for your kind comments regarding our team's thoughtfulness. Rest assured that we have taken good notes of your remarks regarding the "old" aspects of your rooms. We hope we'll have the chance to welcome you back at the occasion of your next visit on the French Basque Coast. Warm Regards, Sarah POULAIN Quality Manager

Renovation is urgently needed

TripAdvisor rating 2.0/5

none586 TripAdvisor review

Perfect location, very nice and forthcoming/courteous staff but this place definitely needs a makeover! It‘s like a flashback to the 80ies. Carpets are completely worn, balconies and couches were dingy so sitting down and relaxing (eg during breakfast) was not really possibly. Sorry, but this is not what you‘d expect of a 5 star hotel. If been an Accor/Sofitel customer for quite some years now but this stay (suite) was extremely disappointing.

A hotel with a fantastic view

TripAdvisor rating 4.0/5

ExpatinChina Couples - TripAdvisor review

The hotel has a fantastic location with great sea views. The rooms and terraces are very spacious. We were warmly welcomed by the Guest Experience Manager and the service was excellent throughout the stay. Bathroom experience (water pressure, important to me!) was good. As per my personal opinion, the hotel requires a renovation update, especially la façade, otherwise all good and value for money.

Dear ExpatinChina, It is such a pleasure to receive your wonderful comments further to your recent experience at the Sofitel Biarritz le Miramar. I was delighted to read how much you enjoyed your stay with us: whether it was the perfect view, the comfort of your room or the welcome you received. Please be assured that your kind words have been shared with all the teams who were so proud to read your message. It will be my great pleasure to welcoming you back. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Great Place to stay in Biarritz

TripAdvisor rating 5.0/5

danielpoldermans TripAdvisor review

Friendly and accurate staff. Best swimmingpool ever! Parking service is easy to use and good service with suggestions where to stay in the surrounding area such as Pau, Saint Jean de Luz and Esplanette.

Dear danielpoldermansr, I would like to thank you for your pleasant feedback on tripadvisor following your stay at the Sofitel Biarritz le Miramar. I am delighted to read that you appreciated the different services of our establishment, but also the personalized attention of our teams. It is with great pleasure that I shared your impressions with the staff who were very touched. I hope that we will have the pleasure of welcoming you again soon in our establishment. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Could be much better !!

TripAdvisor rating 3.0/5

dominioni2020 TripAdvisor review

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so

Dear dominioni2020, We would like to thank you for sharing your experience on Tripadvisor and we are very sorry to read that your experience did not meet your expectations. Be assured that your observations have been communicated to the management who will take the appropriate measures. We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

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