Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so

Audrey at the Reception made everything easy and friendly for my last-minute stay. She made me feel welcome immediately and even upgraded my room. The facilities are well-designed for ultimate r&r, even during the COVID19 pandemic. Safety and hygiene protocols were well-executed. The only negatives for me were the in-attentive and unfriendly poolside waiters and attendants (I had to actually stop a server and ask for service after she walked right by me for the 5th or 6th time during 20 min. And the area was nearly empty). And the quality of the food—room service and poolside—was disappointingly average. Also, please provide hand & body lotion with the bathroom amenities! Overall, however, you can forget indifferent poolside attendants, dry skin, and overcooked burgers with undercooked fries with the sound of ocean waves and the tranquility of the property.

very nice location, good food, friendly staff! it could be cleaner and they could renovate it.

As always, perfect. Specially Philipe at room service. He is very kind and a good profesional.

Nice suite (prestigie), however, located above the parking ramp which meant that early in the morning it was very noisy as a result of what we think must have been deliveries. The hotel is clean and the staff helpful and attentive, however we were shocked by the lack of COVID controls in the swimming pool area, with very little space between seats and a lot of people. This certainly detracted from our experience.

We had a great stay. The staff were excellent and the service more than made up for a hotel room starting to show its age. In these days of Covid this worked out perfectly, although the breakfast coffee was not great.

Your hotel has a good location and the pool was very nice. The rooms are nice and the beds very comfortable. Housekeeping staff very friendly and clean well. If I may make a suggestion offer a water cooler upstairs by the poolarea. This as your waiter staff never is around to order a drink and if you do it takes forever. Your cocktails are horrible in a tiny plastic cup and tasteless. I understand the use of plastic by the pool but there must be nicer glasses to serve a nice cocktail which cost you 12 euro. As I said service by pool so slow that I am sure you miss a lot of revenue there! Why not ask staff to go and see guests if they like a drink? We had to search high and low for a waiter. I am sorry to say and than there mostly very grumpy. However your Concierge Claude and his staff are fantastic. Friendly and service orientated and you expect in a 5 star hotel. Always with a smile and patient. John and Gorka and his team always around for help and advice. Thanks to these guys our stay was amazing. Your reception staff was friendly and fast. The restaurant I was disappointed by the first evening the quality/price did not level so we decided to eat of the hotel for the next 16 nights. Overall we had a good holiday and stay. Thank you very much

100% of staff very pro and gentle. The aesthetics of the hotel are kind of old but very well located.

great stay, prime location, very friendly staff and good service the rooms are due for a renovation to stay competitive with similar 5 stars hotels

Very Good stay in gerneral The hotel is old and need serious renovation from the inside and outside However The Rooms are very spacious, very clean and very comfortable also the staff is excellent, professional and very friendly. Breakfast is good however they need to improve the quality of Bread and Croissant

The hotel is old and needs serious inside and outside renovation However The rooms are very clean and comfortable and the staff is very friendly and professional. Also they need to improve the quality of Breads and Croissant served for breakfast

We stayed for 4 nights and enjoyed ourselves. Given the conditions that the Covid-19 presents, we found the hotel very comfortable. We went to the beach, took walks, played tennis nearby and ate at several different restaurants.

refreshing and relaxing at the same time

The hotel has everything going for it - superb location, large rooms with terraces, excellent pool and spa facilities however the rudeness and incompetency of the guest relations manager and some of the front desk staff has spoiled our 8 night stay - we got the worst placed room with leaky bathroom ceiling, had to repack and wait to be moved to a new room (not an upgrade) that had construction in front of windows. When we finally were offered an acceptable room (only available upgrade), we lost a day moving 3 rooms in one day and the hotel staff lost my shows when moving my luggage. Only bright light was the hotel manager Celine stepping in on LAST day to offer compensation for lost shoes.

the staff were all exceptional, but the food and condition of the hotel and rooms were not great, certainly below expectations.