Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,288 reviews

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Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

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Room 1

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,288 reviews

Customer review rating 1.5/5

Stewart T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to learn that your experience did not meet your expectations. We take your comments very seriously and would like to assure you that they have been shared with our management team and will be given careful consideration. We regret that we were unable to provide the experience you were entitled to expect and nevertheless hope to have the opportunity to regain your confidence in the future. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Customer review rating 4.5/5

Malcolm E. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your loyalty and for taking the time to share your feedback following your tenth stay at Sofitel Biarritz Le Miramar. We are delighted to read that you continue to enjoy the setting of our hotel as well as the quality of service provided by our teams. Your continued trust over the years is the greatest reward for all of our staff. The entire team looks forward to welcoming you back very soon for another stay by the ocean. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Customer review rating 2.0/5

William G. R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to learn that your experience did not meet your expectations. We take note of your overall perception of your stay. Your comments have been shared with our management team and the relevant departments so that they may be carefully reviewed. We nevertheless hope to have the opportunity to regain your trust during a future stay in Biarritz. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Customer review rating 1.0/5

Alexander M. Couples - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to learn that your experience did not meet your expectations. We are however pleased to read that you appreciated the quality of service provided by our teams, which we will be sure to share with them. We take the various points you have raised very seriously. Your comments have been shared with our management team and the relevant departments so they can be carefully reviewed and fully considered. We nevertheless hope to have the opportunity to regain your trust during a future stay in Biarritz. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Customer review rating 0.5/5

Haideh H. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to read that your experience was disappointing and did not meet the standards you are entitled to expect from a Sofitel property. We take the various points you have raised very seriously. Your comments have been shared with our management team and the relevant departments so they can be carefully reviewed and fully considered. We also regret that this experience impacted your stay in Biarritz. We are nevertheless pleased to read that you appreciated the quality of service provided by our reception team, and we will be sure to share your kind words with them. Despite your strong disappointment, we sincerely hope to have the opportunity to welcome you back in the future and offer you a much more satisfactory experience. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Other web-users rate our hotel

  • 461 reviews 9.3/10 Location
  • 745 reviews 6.9/10 Room
  • 1,129 reviews 9.1/10 Service
  • 7 reviews 8.1/10 WiFi
  • 381 reviews 3.6/10 Vibe
  • 301 reviews 7.7/10 Comfort
  • 294 reviews 3.4/10 Amenities
  • 212 reviews 9.1/10 Breakfast

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