Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

This was our 3rd stay with you … and it was completely relaxing. It is hard decide on what the was the best feature: The bed? The ability to leave the door open at night and hear the waves hitting the sand? The location? The staff (who were charming, helpful and professional)? The only issues were 1) that the air conditioning didn’t work 2) the large crowd from the hair stylist convention (they loudly partied until about 2 a.m.).

The hotel has a fantastic location with great sea views. The rooms and terraces are very spacious. We were warmly welcomed by the Guest Experience Manager and the service was excellent throughout the stay. Bathroom experience (water pressure, important to me!) was good. As per my personal opinion, the hotel requires a renovation update, especially la façade, otherwise all good and value for money.

Friendly and accurate staff. Best swimmingpool ever! Parking service is easy to use and good service with suggestions where to stay in the surrounding area such as Pau, Saint Jean de Luz and Esplanette.

Arriving for a short family vacations, after a bad experience in another hotel, we came at the Sofitel, and everything was very welcoming, really liked the attention to details, little slippers, bathrobe and bathroom things for my child. Great Buffet Breakfast. Nice sea water swimming pool, calm and attentive staff. Very comfortable bedding, room service twice a day. We had a nice view of the ocean. The sauna's showers would need better ventilation somehow... Nice gym, fantastic to have direct access to the beach, maybe Sofitel could have some chairs and umbrellas for the hotel guests at the beach as well?... It was very nice to come back to the room and always have new bottles of water. We had lunch and dinner every day at the Hotel, with beautiful sunset. The only thing is that the last night we were there, we wanted to have dinner at the bar in the swimming pool terrace, which is right in front of the sunset, and we could not, because there were a group of other guests that had reserved that area around, but I did not see them coming at all during that night, so that was the only downfall of our stay. Another big suggestion, which I do not know if the owner would be up for it, but, as an architect, I would place the restaurant terrace tables, in the lower level of the swimming pool terrace, overlooking at the beach, and perhaps the service/kitchen, could be right underneath the upper level swimming pool terrace. You can contact me if you would like to understand this better. In the same line, it is also a pity, that inside the restaurant, close to the window that faces the sea, the metal window frame is exactly on the level of the eyes once you are seated. This could be improved, if you build a wooden platform were the tables are, so that the person seated is able to actually look at the ocean, instead of being blocked by the window frame. I can also explain this better with drawings if you would like. Wishing you a good continuation of the year and thank you.

Service staff was excellent

We very much enjoyed our stay at the Sofitel in Biarritz. It was our first visit to the town, which we really enjoyed, and the location of the hotel was excellent. The room was spacious and well-appointed. However, we were surprised at the poor conditions of the exterior of the hotel, which looked tired and dilapidated. Th staff were in general excellent, but service was slow - there appeared to be too few staff to serve the guests properly.

The hotel staff was extreamly helpfull and service oriented, and the hotel had all facilities and a great location. However, the hotel itself could need a little updating (paint and new furnature).

The location of this hotel is amazing as well as the views from the balcony of my room. Service was wonderful. The pool was a good size as was the fitness facility.

Both the appearance of the hotel and the rooms was very disappointing.

I’m not in the habit of spending time on feed back but this time given I’d spent €1200 I was incensed as we went from one incident to the next for two days. From the moment we got there the staff seemed like it was their part time jobs or worse never actually worked in a B&B let alone a high end Hotel. I used to love the Sofitel was so looking forward to our stay. I will never come back sadly. The worse incident was my girlfriend fainting in the Cryotherapy chamber having not been given a block to stand on above the vapour nor gloves. I was utterly shocked as was she! Had to ask three times for everything. Coffee arrived after we had had breakfast. Breakfast order was wrong first day so we never came back. The Pool service so poor I went over to the bar ordered and lead the waiter to my sun bed. On check out bill was wrong I corrected it. Then 30mins later after leaving got a call to say they had forgotten to add a treatment. It took my girlfriend 30 mins to order €300 of treatment the woman was useless and comical trying to book with the systems. This is a 3/4 min job. Left the ‘hotel’ vowing never to return.

Bedroom and bathroom size. Breakfast service and choice of foods.

We struggled to finally obtain a room up to our expectations for a 10 days stay. Unfortunatelly, we had a very poor experience with one of the maid throwing away my wife's dental splint. In the end, the stay was OK.

The hotel is situated in the most beautiful location. The rooms facing the sea and the lighthouse are the ones we always try to stay in. We feel so rested after a stay.

Overall good, only negative was that they allowed people to smoke also on the sun beds next to the pool, the staff even brought an ashtray to the smoker. Also, the Hotel is rather dated.

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so