Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,625 reviews

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Description

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,625 reviews

TripAdvisor Rating  4.0/5  1,969 reviews

Exceptional level of service

Customer review rating 4.5/5

Becky M. Friends - Confirmed reviews ALL

During our 3 day stay we found the hotel staff to be exceptionally helpful and engaging. Our room was nicely appointed and the bed was very comfortable. The breakfast buffet was good and servers were very friendly. We will definitely recommend this property to anyone planning a trip to Biarritz.

Dear Guest, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed the exceptional level of service provided by our Sofitel Heartists. It's also great to know that you found your room comfortable and well-appointed, and that you appreciated our breakfast buffet and friendly servers. Your recommendation means a lot to us, and we look forward to welcoming you back whenever your travels bring you to Biarritz again! Warm regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent staff and Facility

Customer review rating 4.0/5

Kevin C. Solo - Confirmed reviews ALL

Great view of the sea, wonderful staff especially reception and hospitality. In particular, bartenders Philip and Anais were excellent. I also appreciated the bottles of water each day, and the ability of front desk personnel to communicate in english.

Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff and facilities. It's great to know that you enjoyed the stunning sea view and that our reception and hospitality teams exceeded your expectations. We'll be sure to pass on your kind words to Philippe and Anais, they'll be delighted to hear your feedback! We're also glad that you appreciated the complimentary bottles of water and the ability of our front desk team to communicate effectively in English. Providing exceptional service is our top priority, and we're delighted that we could make your stay memorable. We hope to welcome you back again soon for another fantastic experience! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location, friendly staff and the pool/view were fab

Customer review rating 4.5/5

Rob Couples - Confirmed reviews ALL

We only had a one night stay en route home from Spain. The hotel is lovely, it had great facilities and a lovely view of the sea. It is just a short walk along the promenade to the main centre, where there are a range of bars/restaurants/shops. We travelled with our pet dog, and the Sofitel allows pets. A bed, toy and bowl were provided for the dog, which was great. We were disappointed that the pets are only allowed in the room, not anywhere else in the hotel. I understand not being allowed in the Spa/pool area and restaurant, however, like other Accor group hotels, I would have expected a well-behaved dog to accompany us for an evening drink at the spacious bar. Overall it was a lovely stay, albeit short.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your one-night stay at the Sofitel Biarritz Le Miramar. It's fantastic to know that you found our location, staff, and the pool/view to be fabulous. We appreciate that you understand our policy towards dogs in the wellness areas and restaurant, and we are sorry that you had to leave the bar. However, whilst we are sure that your dog is calm and well behaved, the bar is one of our food and beverage outlets and we must ensure the comfort and well being of all our guests. However, we are pleased to hear that you appreciated the amenities provided for your dog. We hope to welcome you back for another stay in the future, perhaps for a longer visit so you can enjoy more of our facilities. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great views of the ocean - poorly maintained facilities

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Weekend getaway trip to watch a show in town. Hotel is well located on the beach but the hotel itself is far from what one would expect from a Sofitel. Staff is friendly but the rooms are shabby, the exterior is showing its age and it was a disappointment to have spent hard-earned points on this hotel.

Dear Guest, Thank you for sharing your feedback with us. We appreciate your compliments regarding the ocean views and the location of our hotel. We apologize for any inconvenience caused by the facilities not meeting your expectations. We take all feedback seriously and will forward it to our general management. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent hotel, amazing views and lovely staff

Customer review rating 5.0/5

Nicolas Couples - Confirmed reviews ALL

Overlooking the ocean, very nice location and great facilities.

Dear Guest, Thank you very much for taking the time to share your experience at the Sofitel Biarritz Le Miramar. We are delighted to learn that you had an excellent stay with us and that you enjoyed the amazing views, the oceanfront location, and the lovely service provided by our Sofitel Heartists. We always strive to offer professional and attentive service to make our clients stay as enjoyable as possible. Therefore your kind words are a precious reward for our entire team. We are grateful for your kind words and hope to have the pleasure of welcoming you back soon for another unforgettable experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 506 reviews 9.3/10 Location
  • 808 reviews 7.3/10 Room
  • 1,304 reviews 9.2/10 Service
  • 391 reviews 4/10 Vibe
  • 359 reviews 8.3/10 Comfort
  • 291 reviews 3.8/10 Amenities
  • 240 reviews 7.1/10 Wellness Area
  • 238 reviews 8.3/10 Breakfast

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