Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so

Audrey at the Reception made everything easy and friendly for my last-minute stay. She made me feel welcome immediately and even upgraded my room. The facilities are well-designed for ultimate r&r, even during the COVID19 pandemic. Safety and hygiene protocols were well-executed. The only negatives for me were the in-attentive and unfriendly poolside waiters and attendants (I had to actually stop a server and ask for service after she walked right by me for the 5th or 6th time during 20 min. And the area was nearly empty). And the quality of the food—room service and poolside—was disappointingly average. Also, please provide hand & body lotion with the bathroom amenities! Overall, however, you can forget indifferent poolside attendants, dry skin, and overcooked burgers with undercooked fries with the sound of ocean waves and the tranquility of the property.

very nice location, good food, friendly staff! it could be cleaner and they could renovate it.

As always, perfect. Specially Philipe at room service. He is very kind and a good profesional.

Nice suite (prestigie), however, located above the parking ramp which meant that early in the morning it was very noisy as a result of what we think must have been deliveries. The hotel is clean and the staff helpful and attentive, however we were shocked by the lack of COVID controls in the swimming pool area, with very little space between seats and a lot of people. This certainly detracted from our experience.

The hotel is old and needs serious inside and outside renovation However The rooms are very clean and comfortable and the staff is very friendly and professional. Also they need to improve the quality of Breads and Croissant served for breakfast

The hotel has everything going for it - superb location, large rooms with terraces, excellent pool and spa facilities however the rudeness and incompetency of the guest relations manager and some of the front desk staff has spoiled our 8 night stay - we got the worst placed room with leaky bathroom ceiling, had to repack and wait to be moved to a new room (not an upgrade) that had construction in front of windows. When we finally were offered an acceptable room (only available upgrade), we lost a day moving 3 rooms in one day and the hotel staff lost my shows when moving my luggage. Only bright light was the hotel manager Celine stepping in on LAST day to offer compensation for lost shoes.

Room of médiocre style, balcon not neat, bath room veryxsmall and without a propre bath tube and shower place (5 star hotel....), lack of personnel to serve drinks by the pool (one guy only for over 50 long chairs), disastrous massage offering, no automatic replenishment of coffee, ...

Great stay in Biarritz, cosy and warm at Sofitel Sofitel well located close to beach and city center Excellent spa and pool facilities with heated outdoor Staff and service very professional But hotel should get some renovation

Starting to show wear and tear. The bar ( both lobby and pool) is outrageously expensive, charging 14€ for 15 cl glass of basic white and red and is therefore empty most of the time. Same goes for the restaurant that charge Michelin star price for below average food and service. One of two elevators where out of service most of our stay.

We spent four nights at this Sofitel in July 2019 - in a Junior Suite with sea view. It was wonderful waking up to the crashing waves. The food was good, the service was excellent - we had an amazing time. The pool area is an asset to the property. The only down-side is that the hotel feels like it needs a refresh, there is rust staining on the outside of the hotel, the balconies and rooms look tired - but it didn't affect our enjoyment of the property

Our family holidays in Sofitel Miramar was a wonderful and amazing time , thank you for the hospitality and wonderful service, special the surprise for our son , who had his 5th birthday, the amazing view - just wow

A truly luxury experience without being over the top. Perfect location with lovely views from our room.Excellent service overall, despite having to wait 5 hours after the promised check in time before being fully able to use our room. Drinks very expensive both in bar and at poolside. Our bed was not very comfortable this time, whereas on previous vi to same hotel our bed was exceptionally comfortable.

Impossible to sleep because of the noise from the ventilation system. The noise was constant during the 2 nights we stayed at this hotel. Wind against the windows is normal in Biarritz, but for the wind to get into the ventilation system creating a noise like a storm "inside the room" was totally unacceptable

The initial welcome and general attitude of the staff was extremely warm, helpful and friendly. the accommodation was very comfortable, of a standard we expected, but the bed far exceeded expectations it was exceptionally comfortable. All facilities in the hotel were easily accessible and of the standard expected, and the restaurant was excellent all round.