Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

Super

Excellent room, beautiful look at the seaside, excellent service, also the breakfast roomservice at six o clock in the morning, very comfortable interior and bed, quiet for a relaxing sleep

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so

The hotel is old and needs serious inside and outside renovation However The rooms are very clean and comfortable and the staff is very friendly and professional. Also they need to improve the quality of Breads and Croissant served for breakfast

The hotel has everything going for it - superb location, large rooms with terraces, excellent pool and spa facilities however the rudeness and incompetency of the guest relations manager and some of the front desk staff has spoiled our 8 night stay - we got the worst placed room with leaky bathroom ceiling, had to repack and wait to be moved to a new room (not an upgrade) that had construction in front of windows. When we finally were offered an acceptable room (only available upgrade), we lost a day moving 3 rooms in one day and the hotel staff lost my shows when moving my luggage. Only bright light was the hotel manager Celine stepping in on LAST day to offer compensation for lost shoes.

Room of médiocre style, balcon not neat, bath room veryxsmall and without a propre bath tube and shower place (5 star hotel....), lack of personnel to serve drinks by the pool (one guy only for over 50 long chairs), disastrous massage offering, no automatic replenishment of coffee, ...

Great stay in Biarritz, cosy and warm at Sofitel Sofitel well located close to beach and city center Excellent spa and pool facilities with heated outdoor Staff and service very professional But hotel should get some renovation

Starting to show wear and tear. The bar ( both lobby and pool) is outrageously expensive, charging 14€ for 15 cl glass of basic white and red and is therefore empty most of the time. Same goes for the restaurant that charge Michelin star price for below average food and service. One of two elevators where out of service most of our stay.

We spent four nights at this Sofitel in July 2019 - in a Junior Suite with sea view. It was wonderful waking up to the crashing waves. The food was good, the service was excellent - we had an amazing time. The pool area is an asset to the property. The only down-side is that the hotel feels like it needs a refresh, there is rust staining on the outside of the hotel, the balconies and rooms look tired - but it didn't affect our enjoyment of the property

Our family holidays in Sofitel Miramar was a wonderful and amazing time , thank you for the hospitality and wonderful service, special the surprise for our son , who had his 5th birthday, the amazing view - just wow

A truly luxury experience without being over the top. Perfect location with lovely views from our room.Excellent service overall, despite having to wait 5 hours after the promised check in time before being fully able to use our room. Drinks very expensive both in bar and at poolside. Our bed was not very comfortable this time, whereas on previous vi to same hotel our bed was exceptionally comfortable.

Impossible to sleep because of the noise from the ventilation system. The noise was constant during the 2 nights we stayed at this hotel. Wind against the windows is normal in Biarritz, but for the wind to get into the ventilation system creating a noise like a storm "inside the room" was totally unacceptable

The initial welcome and general attitude of the staff was extremely warm, helpful and friendly. the accommodation was very comfortable, of a standard we expected, but the bed far exceeded expectations it was exceptionally comfortable. All facilities in the hotel were easily accessible and of the standard expected, and the restaurant was excellent all round.

Terrible service - apart from the pool safety guard, charming Beatrice. Room service came at 5pm to make the room and evening service ... at 6pm ! When we politely asked whether they could possibly come back later, they said this was as late as it could possibly be ... So one hour between the time they make the room and the time they come back to prepare it for the night - when you pay EUR500 + per night you would expect this to be different. To visit the Spa, you have to go through the main hall / reception ... we had no gowns and got literally told off my concierge in the lift that we were not wearing suitable clothing. Old hotel - not renovated - and as expensive as it can possibly be. Maybe revisit customer care & service, at least.

We were visiting Southern France with friends and wanted a fewdays at the beach. A two night in Saint Jean Du Luz changed to one with our second night in Biarritz. Easy to book online, great price with ocean view, lucked out with a massage appointment the day we checked in. The restaurant was fabulous from service to the food! Price point from the restaurant to mini bar was the same. Bathroom was very nice in layout and function. Would design a bathroom similar for future construction. Outdoor pool was the best salt water pool, I've had the pleasure of using, pool attendants were on top of everything. Highly recommended and will stay again when we travel back to France.