Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,313 reviews

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Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

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Room 1

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,313 reviews

Customer review rating 4.5/5

Philippe S. Families - Confirmed reviews ALL

Cher Monsieur, Nous vous remercions d’avoir choisi le Sofitel Biarritz Le Miramar à l’occasion de votre récent séjour et d’avoir pris le temps de partager votre ressenti. Nous sommes ravis de lire que vous avez apprécié la qualité de notre service et que celui-ci ait contribué à la réussite de votre séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour une nouvelle escale à Biarritz, face à l’océan. Cordialement, Lucie Recalde Assistante Communication, Qualité & Expérience Client

Customer review rating 2.0/5

Mehmet A. G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and regret that the conditions you encountered within the hotel affected your stay to this extent. We have carefully noted all of your comments, which have been shared with our General Management and the teams concerned. We also regret the comments that may have been made to you upon departure and, if they were expressed in this way, they do not reflect the standard of communication we strive to maintain with our guests. We hope to have the opportunity to welcome you back to Biarritz and provide you with an experience in keeping with the standards you are entitled to expect from a Sofitel. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Justin A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations. We are, however, pleased to read that you appreciated the quality and attentiveness of our entire team. Your comments regarding your experience at the hotel have been carefully noted and shared with our General Management. We hope to have the pleasure of welcoming you back and providing you with an experience in line with the standards you are entitled to expect. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 5.0/5

Marton M. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you fully enjoyed your experience with us, and particularly the comfort of our Sofitel bed, the cleanliness of your suite and the attentiveness of our team. We have also taken note of your suggestion, which we will share with our Food & Beverage team. The whole team hopes to have the pleasure of welcoming you back very soon to the Basque Coast. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Rob M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are pleased to know that you appreciated the comfort of your room and the atmosphere of our lobby. We are nevertheless sorry that your experience was disrupted by the disturbances you encountered in the morning. This does not reflect the level of service we strive to provide to our guests, and we sincerely apologise for the inconvenience caused. Your comments have been shared with our Management team and the relevant departments so that they can be carefully considered as part of our ongoing commitment to improvement. Despite this experience, we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Other web-users rate our hotel

  • 462 reviews 9.4/10 Location
  • 740 reviews 6.3/10 Room
  • 1,132 reviews 9.1/10 Service
  • 6 reviews 8.6/10 WiFi
  • 385 reviews 3.1/10 Vibe
  • 303 reviews 2.8/10 Amenities
  • 209 reviews 8.5/10 Breakfast
  • 161 reviews 2.7/10 Cleanliness

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