Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,323 reviews

Sofitel Biarritz Le Miramar Thalassa Sea & Spa - Image 1
Sofitel Biarritz Le Miramar Thalassa Sea & Spa - Image 2
Sofitel Biarritz Le Miramar Thalassa Sea & Spa - Image 3
Sofitel Biarritz Le Miramar Thalassa Sea & Spa - Image 4
13 rue Louison Bobet, 64200 Biarritz, France

Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with large bed or twin beds and terrace.

Photo out of - Superior Room with large bed or twin beds and terrace.

330 ft² room, terrace, bathroom with bath, free internet, free access to the fitness area.

  • Views:

    City View

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 31 m² / 333 sq ft
  • Bedding 1 x Joinable bed(s)
  • Views: City View
See availabilities

330 ft² room, terrace, partial sea view, bathroom with bath, free internet, free access to the fitness area.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

330 ft² room, terrace, good sea view, bathroom with bath, free internet, free access to the fitness area.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 31 m² / 333 sq ft

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Superior Suite ocean view, 1 king-size bed or 2 singles, 1 sofa bed, lounge

Photo out of - Superior Suite ocean view, 1 king-size bed or 2 singles, 1 sofa bed, lounge

430 sq.ft. suite, terrace with sun loungers, superb ocean view, bedroom and separate lounge, bathroom with bathtub, free Internet, free access to the fitness center.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Prestige Suite with large terrace overlooking the ocean, 1 King Size Bed or 2 Single Beds

Photo out of - Prestige Suite with large terrace overlooking the ocean, 1 King Size Bed or 2 Single Beds

430 ft² suite, large terrace with loungers, panoramic sea view, bedroom and separate lounge area, bathroom with bath, free internet, free access to the fitness area.

  • Views:

    Ocean/Sea view or Panorama view

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone
Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 126 rooms
  • 4 rooms for people with reduced mobility
  • 34 connecting rooms
  • 126 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Well-being

Our swimming pools

  • Covered
  • On site

Swimming pools

  • Outside
  • On site

Fitness center

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Solarium / UV
  • Massage Additional charge

Sports and leisure

Table tennis

  • Nearby

Squash court

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes

Jogging track

  • Nearby

Jet-ski

  • Nearby

River rafting

  • Nearby

Kayaking

  • Nearby

Miniature golf

  • Nearby

Rafting

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Football

  • Nearby

Sailing

  • Nearby

Tennis

  • Nearby

Boules/petanque

  • Nearby

Wind surfing facilities

  • Nearby

Volleyball

  • Nearby

Skating rink

  • Nearby

Boat excursions

  • Nearby

Scuba diving

  • Nearby

Water-skiing

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby

Gymnastics course Additional charge

  • On site

Gym

  • On site

Bodybuilding equipment/Gym

  • On site

Athletics stadium

  • Nearby

Bowling

  • Nearby

Quad bikes

  • Nearby

Parasailing

  • Nearby

Horseback riding

  • Nearby

Basketball court

  • Nearby

Karting

  • Nearby
  • On site
  • Private

  • Parking pricing: 35 EUR 35 EUR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Parking with security service

Le Restaurant

Photo out of - Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

Cooking style
Bistronomy
Chef name
Robert JOB
Capacity
80
Accessibility
Accessible service
13 rue Louison Bobet, 64200 Biarritz, France
Telephone +33 5 59 41 30 00
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

Book

LA PISCINE

Photo out of - LA PISCINE

Summer days on the coast can be long and lazy, so the ideal place for a snack or beverage is the poolside B Côté Terrasse. Open only in the summer, you can enjoy drinks and snacks as you gaze at the ocean from the pool and breathe in the fresh sea air.

Bar Type
BAR
Telephone +33 5 59 41 30 00

Other informations

Services

  • Pet allowed
  • Musical Entertainment

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Summer days on the coast can be long and lazy, so the ideal place for a snack or beverage is the poolside B Côté Terrasse. Open only in the summer, you can enjoy drinks and snacks as you gaze at the ocean from the pool and breathe in the fresh sea air.

The two seawater pools are heated during the summer. Swim or relax while admiring the ocean. Inside, there's a counter-current course and a jacuzzi.

Discover our fitness center with view of the ocean. In an inspiring setting, make the most of Technogym equipment, supervised classes and activities adapted to all levels, throughout your stay.

Discover our thalasso and spa center in Biarritz, dedicated to relaxation and well being facing the ocean. Make the most of revitalizing marine treatments, exceptional spa experiences and facilities to enjoy a moment of relaxation by the sea.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,323 reviews

Customer review rating 4.0/5

Andrew R. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We are pleased to know that you enjoyed your experience and appreciated our prime location as well as the quality of the welcome from our team. We regret, however, that certain aspects of your experience did not fully meet your expectations. Please be assured that all your comments have received our full attention and have been shared with our General Management, who will review them with the utmost care. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 2.5/5

Thomas V. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We are pleased that you appreciated the friendliness of our team, our swimming pool and our prime location. We are, however, sincerely sorry that your overall experience did not meet your expectations. This in no way reflects the level of service and care that we strive to provide to our guests. Please be assured that your comments have received our full attention and have been shared with our General Management. Thank you for taking the time to provide us with this feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 1.5/5

Gregory E. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We sincerely regret that your experience did not meet your expectations and that certain aspects of your visit may have disappointed you. Please be assured that your comments have received our full attention and have been shared with our General Management, who will review them with the utmost care. Thank you for taking the time to provide us with this feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 4.5/5

David S. Friends - Confirmed reviews ALL

Dear Guest, We sincerely thank you for taking the time to share your experience and for this very high rating. We are particularly pleased to read that the attentiveness and professionalism of our teams contributed to making your experience so enjoyable. We will be sure to share your compliments with our Concierge Adrien, who will certainly appreciate your kind words. We are also delighted that you enjoyed our prime location, our swimming pool and the quality of our breakfast. The entire team hopes to have the pleasure of welcoming you back to Sofitel Biarritz Le Miramar very soon. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 5.0/5

Tim M. Couples - Confirmed reviews ALL

Dear Guest, We sincerely thank you for taking the time to share your experience following your eight-night stay at Sofitel Biarritz Le Miramar, and for this excellent rating. We are delighted to hear that you appreciated the comfort of your room, the quality of its amenities and our prime location. We are also pleased that these different aspects contributed to making your experience so enjoyable. We hope to have the pleasure of welcoming you back during a future visit to Biarritz. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We are pleased to know that you enjoyed your experience and appreciated our prime location as well as the quality of the welcome from our team. We regret, however, that certain aspects of your experience did not fully meet your expectations. Please be assured that all your comments have received our full attention and have been shared with our General Management, who will review them with the utmost care. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 2.5/5

Thomas V. Couples - Confirmed reviews ALL

Nice staff, great pool and location but hotel is seriously out of date and run down for 5 star. Also Accor status was ignored and instead of being offered upgrade was offered to pay for upgrade

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We are pleased that you appreciated the friendliness of our team, our swimming pool and our prime location. We are, however, sincerely sorry that your overall experience did not meet your expectations. This in no way reflects the level of service and care that we strive to provide to our guests. Please be assured that your comments have received our full attention and have been shared with our General Management. Thank you for taking the time to provide us with this feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 1.5/5

Gregory E. Business - Confirmed reviews ALL

This hotel is not worthy of the Sofitel brand and is certainly not 5 stars as marketed. The exterior of the hotel has not been maintained for decades and looks very run down. While the room was adequate (albeit outdated) the common areas were in poor condition. Carpet was worn out in the main reception area common corridors had wallpaper peeling off the walls and maintenance in general was poor.

Dear Guest, Thank you for taking the time to share your impressions following your experience at Sofitel Biarritz Le Miramar. We sincerely regret that your experience did not meet your expectations and that certain aspects of your visit may have disappointed you. Please be assured that your comments have received our full attention and have been shared with our General Management, who will review them with the utmost care. Thank you for taking the time to provide us with this feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 4.5/5

David S. Friends - Confirmed reviews ALL

We were extremely well looked after by the team at the Sofitel especially Concierge AG. The hotel is in a very central location, has a terrific pool and the breakfast was lovely. But its the terrific team that made it so good

Dear Guest, We sincerely thank you for taking the time to share your experience and for this very high rating. We are particularly pleased to read that the attentiveness and professionalism of our teams contributed to making your experience so enjoyable. We will be sure to share your compliments with our Concierge Adrien, who will certainly appreciate your kind words. We are also delighted that you enjoyed our prime location, our swimming pool and the quality of our breakfast. The entire team hopes to have the pleasure of welcoming you back to Sofitel Biarritz Le Miramar very soon. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 5.0/5

Tim M. Couples - Confirmed reviews ALL

Had been told the hotel was a bit tired but to be honest we had a really comfy room. Facilities were great and the location was perfect.

Dear Guest, We sincerely thank you for taking the time to share your experience following your eight-night stay at Sofitel Biarritz Le Miramar, and for this excellent rating. We are delighted to hear that you appreciated the comfort of your room, the quality of its amenities and our prime location. We are also pleased that these different aspects contributed to making your experience so enjoyable. We hope to have the pleasure of welcoming you back during a future visit to Biarritz. Kind regards, Lucie Recalde – Communications, Quality & Customer Experience Assistant

Customer review rating 4.0/5

Christopher J. Families - Confirmed reviews ALL

Nice staff, nice spa, nice pool, good location. A little weathered.

Dear Guest, Thank you sincerely for taking the time to share your experience following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you appreciated the friendliness of our team, our Spa, our swimming pool and our privileged location. We have also taken note of your comment, which has received our full attention and has been shared with our General Management. We hope to have the pleasure of welcoming you back to Biarritz soon for another stay on the Basque Coast. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 2.5/5

George M. Families - Confirmed reviews ALL

Staff was very good and friendly also location of hotel is good but hotel infrastructure is very old despite maintained (everything working) it looks like it was rennovated 40 years ago, all rusty. I was not expected such an old premises for such a price ! it is not adequate I will not recommend staying there for anybody. When you pay such money and there is a sofitel name on premises you expect shiny hotel and not that 50 years old fully ammortized property.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and understand your disappointment. We have taken careful note of your comments, which have received our full attention and have been shared with our General Management. We are nevertheless delighted to read that you appreciated the competence and friendliness of our team, as well as our privileged location. We hope to have the opportunity to welcome you back on a future stay on the Basque Coast. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 0.5/5

Antonio P. Families - Confirmed reviews ALL

The staff is wonderful but how can Sofitel have such an awful, run down building? Rugs with holes and stains, walls that’s haven’t been painted since 1960….

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and regret that certain aspects of the hotel affected your overall impression. We have carefully noted your comments, which have been shared with our General Management. We are also pleased to read that you appreciated the quality and attentiveness of our team. We will be sure to pass on your kind words to them. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to the Basque Coast and provide you with an experience in line with the standards you are entitled to expect. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 5.0/5

Adam A. Couples - Confirmed reviews ALL

The only way you could be any nearer to the ocean than this hotel would be if it was built on the beach! Direct access from the hotel to the quiet part of the central Biarritz beaches. Rooms were very well appointed and servicing of the rooms was regular and complete. The pool and surrounding areas are excellent. Restaurant was great, both indoors and outdoors, with a great menu and tremendous service from the staff. The structure and the spa areas are beginning to show their age, but I don’t think that’s a reason to mark down my review.

Dear Guest, Thank you very much for taking the time to share such detailed feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you thoroughly enjoyed your experience with us, particularly our privileged location right by the ocean. Your compliments regarding the quality of our service and the attentiveness of our team are especially appreciated. Thank you also for your comment, which we have taken into consideration. A special thank you for your kind message about Esteban in our restaurant. We will be sure to pass on your comments to him. The whole team hopes to have the pleasure of welcoming you back soon for another stay overlooking the ocean. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 0.5/5

Michael N. Couples - Confirmed reviews ALL

This hotel was rundown and in need of complete renovation. The room had an odor that was unpleasant. The restaurant was old and tired and the food less than inspiring. I would never recommend it to anyone.

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and regret the various inconveniences you encountered, particularly regarding the comfort of your room and your experience at the restaurant. Your comments have received our full attention and have been shared with our General Management and the teams concerned. We also regret that the quality of our food did not meet your expectations. Thank you once again for your feedback, which is valuable to us as part of our ongoing commitment to improvement. We hope to have the opportunity to welcome you again to the Basque Coast in surroundings that better meet your expectations. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 4.5/5

Philippe S. Families - Confirmed reviews ALL

Service impeccable

Cher Monsieur, Nous vous remercions d’avoir choisi le Sofitel Biarritz Le Miramar à l’occasion de votre récent séjour et d’avoir pris le temps de partager votre ressenti. Nous sommes ravis de lire que vous avez apprécié la qualité de notre service et que celui-ci ait contribué à la réussite de votre séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour une nouvelle escale à Biarritz, face à l’océan. Cordialement, Lucie Recalde Assistante Communication, Qualité & Expérience Client

Customer review rating 2.0/5

Mehmet A. G. Couples - Confirmed reviews ALL

We’ve been in Biarritz first time last year on the way back from San Sebastián to Bordeaux. We just stopped by for lunch and decided to come back for a short stay this year. As a diamond member of All Accor, I chose this hotel and decided to spent some of my points in the booking. When we checked in we start to see how old and tired the building was. There is a word in English language, dilapidated, which throughly describes the conditions of the hotel. It’s neither in the standards of the Sofitel nor All Accor group. I’ve taken some pictures which shows the conditions of the hotel. If our stay is the last leg of our vacation instead of the first, I’ve been definitely cancel our stay and back to home. Apart from the conditions of the hotel, staff also a little bit tired. But I understand them due to working environment. I can imagine myself working at same conditions and being able to be cheerful is really difficult. All our experience is explained one of the staff when we’re checking out, who asked us how was our stay and I replied that the hotel is very old and I’m thinking that it needs a complete renovation. And the reply was “Yes, I know that we’re also waiting for that”. At the end I wish, I haven’t spent my money and my points there but it’s a still experience. I hope that long delayed renovation will be completed soon and after that we’ll visit again the hotel.

Dear Guest, Thank you for taking the time to share such detailed feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and regret that the conditions you encountered within the hotel affected your stay to this extent. We have carefully noted all of your comments, which have been shared with our General Management and the teams concerned. We also regret the comments that may have been made to you upon departure and, if they were expressed in this way, they do not reflect the standard of communication we strive to maintain with our guests. We hope to have the opportunity to welcome you back to Biarritz and provide you with an experience in keeping with the standards you are entitled to expect from a Sofitel. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Justin A. Couples - Confirmed reviews ALL

All the staff were brilliant however the hotel is seriously in need of some modernisation. Paying approximately Euro 1,000 per night for a tired and old fashioned room was excessive.

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations. We are, however, pleased to read that you appreciated the quality and attentiveness of our entire team. Your comments regarding your experience at the hotel have been carefully noted and shared with our General Management. We hope to have the pleasure of welcoming you back and providing you with an experience in line with the standards you are entitled to expect. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 5.0/5

Marton M. Families - Confirmed reviews ALL

For us, this stay was the epitome of oceanfront luxury combined with Sofitel’s signature, sophisticated service. We noticed some reviews mentioning the property being dated, but staying in a suite, we didn’t feel this was an issue at all. The experience was flawless. The iconic Sofitel bed was as fantastic as always, the cleanliness was outstanding, and the level of attention from the staff was exceptional—honestly, quite rare for Europe, with perhaps only Sofitel London StJames matching this standard of hospitality. The only thing I miss is the chance to have egg benedict for breakfast option, but it is more healthyer to skip the breakfast at all for me this way and just slip a cup of tasty greentea. Cant wait to be back

Dear Guest, Thank you very much for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you fully enjoyed your experience with us, and particularly the comfort of our Sofitel bed, the cleanliness of your suite and the attentiveness of our team. We have also taken note of your suggestion, which we will share with our Food & Beverage team. The whole team hopes to have the pleasure of welcoming you back very soon to the Basque Coast. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Rob M. Couples - Confirmed reviews ALL

Housekeeping bang doors from early in the morning. On one of the two nights we were there we were woken up with a knock on the door at 9:40am by housekeeping despite check-out being hours away. The facilities are really poor, the downstairs "spa" is like something from seventy years ago. Outside of the rooms and the lobby, the hotel is really really tired. Obviously we tried to ignore it, but for €324 a night, that's very difficult to do. I would only visit this hotel if there was nothing else available

Dear Guest, Thank you for taking the time to share your feedback following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are pleased to know that you appreciated the comfort of your room and the atmosphere of our lobby. We are nevertheless sorry that your experience was disrupted by the disturbances you encountered in the morning. This does not reflect the level of service we strive to provide to our guests, and we sincerely apologise for the inconvenience caused. Your comments have been shared with our Management team and the relevant departments so that they can be carefully considered as part of our ongoing commitment to improvement. Despite this experience, we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 1.5/5

Thomas R. Families - Confirmed reviews ALL

Biarritz is lovely. The hotel is in need of maintenance and a makeover in many areas and the homes immediately to the left at beach level are squatter homes.

Customer review rating 4.0/5

Garrad W. Couples - Confirmed reviews ALL

A comfortable room with a great bed. The room is a bit tired and needs refreshing.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are pleased to know that you appreciated the comfort of your room and the quality of our bedding. We are nevertheless sorry that your overall experience did not fully meet your expectations. Your comments have been duly noted and shared with our Management team. We hope to have the pleasure of welcoming you back to Biarritz. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 0.5/5

Michael R. Families - Confirmed reviews ALL

My stay was excellent but after I left, I drove to the beach and went to open the trunk and noticed that my rear bumper was damaged. The valet didn’t say anything. If management looks at a video of my car at arrival and again at departure, they will see that the damage was done while my car was in their care. I did not use the car while I stayed there.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to learn that you noticed damage to your vehicle after your departure and fully understand your disappointment regarding this situation. Our indoor car park allows our guests to benefit from a secure parking solution, with their vehicle taken care of within our establishment. During your stay, you opted for outdoor parking solution located in the city centre. As indicated on the document provided by our valet service upon your arrival, this option unfortunately does not allow us to guarantee the conditions of a vehicle once it is parked on a public road. We sincerely regret that this incident affected your overall experience, particularly as you had highlighted the quality of your stay with us. We hope to have the pleasure of welcoming you back in the near future under more favourable circumstances. Kind regards, Chloé Bélis Communication, Quality & Guest Experience Manager

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I have already rated your hotel at Hotels.com/Tripadvisor & Google with the same info - and you already replied on Hotels.com with a "standard polite-phrase". My info was this: When booking a 5 star SOFITEL you do expect something nice. All we can say is: the people working there where nice and location perfect BUT the maintenance and cleanliness of the place is not even worth one star. We would not stay here again and I actually hope getting a message saying my review has been deleted due to renovation. There were water leaking from a shower into the gym. The outside walls dirty dirty dirty and we had dog/human hair on the balcony. How the SOFITEL-group can be known having this low standard is surprising. This if maybe the first time ever I only post bad pictures because it is needed. I would never recommend anyone this hotel in Biarritz. Many better options!

Dear Guest, Thank you for taking the time to share your feedback once again following your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are sincerely sorry to learn that your experience did not meet your expectations and deeply regret the various inconveniences you encountered during your stay. We have taken careful note of all your comments regarding your experience, and they have been shared with our General Management and the teams concerned. We are nevertheless pleased to read that you appreciated the friendliness of our team and our prime location. Thank you once again for your feedback, and we sincerely regret that your experience did not meet your expectations. Kind regards, Lucie Recalde Communications, Quality & Guest Experience Assistant

Customer review rating 4.5/5

Danielle S. Solo - Confirmed reviews ALL

Loved my stay at Sofitel Biarritz. Perfect location, excellent staff and great food and drinks. Will be back.

Dear Guest, Thank you very much for sharing your kind feedback following your stay at Sofitel Biarritz Le Miramar. We are delighted to read that you enjoyed our location, the quality of our food and beverages and the hospitality of our teams. We will be delighted to welcome you back and make your next stay just as enjoyable. Kind regards, Chloé Bélis Communication, Quality & Guest Experience Manager

Other web-users rate our hotel

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  • 392 reviews 3.1/10 Vibe
  • 304 reviews 2.9/10 Amenities
  • 207 reviews 8.5/10 Breakfast
  • 159 reviews 2.8/10 Cleanliness

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