Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,619 reviews

13 rue Louison Bobet, 64200 Biarritz, France

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone +33 5 59 41 30 00

Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Restaurant

Our chef is inspired by local produce to create imaginative, balanced dishes. New menu every month for creative, seasonal dining. Check out the "Equilibre" menu for even more balanced options.

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Our accommodation(s)

The 126 calm rooms, with MyBed comfortable bedding, are open on the long ocean beach or the city providing relaxation and an unforgettable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,619 reviews

TripAdvisor Rating  4.0/5  1,917 reviews

Excellent location

Customer review rating 3.0/5

Vincent M. Couples - Confirmed reviews ALL

Disappointed with restaurant and accommodation

Dear Guest, Thank you for sharing your experience on Booking.com following your stay at the Sofitel Biarritz Le Miramar. I am sorry to read that you did not fully enjoyed your stay with us, and I sincerely apologize for falling short of meeting your expectations. We took note of your remarks. All your comments have been transmitted to the departments concerned. Please do not hesitate to contact us directly for a future stay in Biarritz, we would do everything to make you live an amazing moment. Sincerest regards, Juliette Wattinne Guests Experiences & Quality Manager

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We decided to come celebrate New Years eve in your hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Biarritz Le Miramar Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Wattinne Guests Experiences & Quality Manager

Well Located, nice room with a bright view

Customer review rating 4.0/5

B. Couples - Confirmed reviews ALL

4 nights from 26 to 30 december 2022

Dear Guest, Thank you so much for taking the time to share your review further to your recent experience at the Sofitel Biarritz le Miramar. I am happy to ready that you mostly have a good time with us. I also took good notes of your remarks regarding Food & Beverage and will share them with our manager for action. We hope we will have the pleasure to welcome you again on the Basque Coast, Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Need serious refurbishment and improved service level

Customer review rating 3.0/5

Tarik Couples - Confirmed reviews ALL

All the employees are extremely helpful and kind. They aim to insure we have a great experience. The hotel is well situated and the Thalasso experience was extraordinary, i advise everyone to di it. My main complain and it has been as such for the last 7 years, there is not enough people working at the hotel to provide a 5 stars experience so you better have a lot of patience and the hotel is falling apart which is shameful for the price and supposed 5 stars rating. What makes me comeback every year is the lack of choice in Biarritz otherwise i would go elsewhere. I think Acccor is leveraging it to do the strict minimum.

Dear Guest, First of all, I wanted to thank you for your loyalty and for choosing Sofitel Biarritz Le Miramar during your stay in the Basque Coast. Thank you for underlining the thoughtfulness of our ambassadors. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also took good notes of your remarks and have transmitted them to our director. We hope we will have the pleasure to welcome you back during a future trip in the Basque Country, Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent stay

Customer review rating 5.0/5

Pedro R. Couples - Confirmed reviews ALL

Excellent as always

Dear Guest, Thank you for taking the time to let us know how you enjoyed your last stay and for your fidelity in our hotel. I am more than happy to read that you had a nice stay and a better experience in the restaurant than last time.This represent the experience that we wants to offer everyday to our guests. Looking forward to welcoming you back for a next visit on the Basque Coast. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 517 reviews 9.2/10 Location
  • 861 reviews 7.2/10 Room
  • 1,271 reviews 8.9/10 Service
  • 429 reviews 3.7/10 Vibe
  • 350 reviews 8.1/10 Comfort
  • 309 reviews 3.7/10 Amenities
  • 236 reviews 7.8/10 Breakfast
  • 148 reviews 2.9/10 Value

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