Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,288 reviews

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Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

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Room 1

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,288 reviews

Customer review rating 4.5/5

Marissa B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for choosing Sofitel Biarritz Le Miramar Thalassa Sea & Spa and for taking the time to share your experience. We are delighted to learn that you enjoyed our location, our swimming pool, and the warm welcome provided by our team. Your kind compliments will be shared with our team, who will be truly pleased to receive your feedback. We look forward to welcoming you back very soon for another stay on the Basque Coast. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 3.5/5

Mariia S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you appreciated the quality of our service, particularly the warm welcome you received at the pool bar. Your kind compliments will be shared with our colleague, who will be truly touched by your feedback. We are, however, sorry that your experience did not fully meet your expectations. We have taken careful note of your comments, which have been shared with our management team as part of our ongoing commitment to continuous improvement. We hope to have the pleasure of welcoming you back on a future visit to Biarritz. Yours sincerely, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Keith B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are pleased to read that you appreciated the comfort of your room as well as our hotel's location. We are, however, sorry that your experience did not fully meet your expectations. Please be assured that your comments have been shared with our management team and will be carefully considered as part of our ongoing commitment to continuous improvement. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects our quality standards. Yours sincerely, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 0.5/5

Tim T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to read of your disappointment and regret that your stay was affected by this air conditioning issue. We fully understand your frustration and recognise that this level of discomfort did not meet the standard of service you were entitled to expect from our hotel. Despite the efforts of our teams and the provision of a fan, we regret that we were unable to offer you a satisfactory solution. Please be assured that all of your comments have been shared with our management team and our technical department so that a thorough review can be carried out and all necessary measures taken to prevent such a situation from happening again. We nevertheless hope to have the opportunity to regain your trust in the future. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Customer review rating 4.0/5

Mary E. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar. We are delighted to read that you enjoyed our hotel's location and, in particular, the assistance provided by Adrien. We will be sure to pass on your warm compliments to him. We are, however, sincerely sorry that the temperature in your rooms did not fully meet your expectations. We regret the inconvenience you experienced despite the efforts of our teams and the provision of fans. Please be assured that your comments have been shared with our management team and our technical department. We hope to have the pleasure of welcoming you back in the near future and providing you with a fully satisfying experience. Yours sincerely, Lucie Recalde Assistant Communication, Quality and Guest Experience

Other web-users rate our hotel

  • 454 reviews 9.3/10 Location
  • 736 reviews 6.8/10 Room
  • 1,123 reviews 9.1/10 Service
  • 7 reviews 8.1/10 WiFi
  • 379 reviews 3.6/10 Vibe
  • 298 reviews 7.4/10 Comfort
  • 293 reviews 3.5/10 Amenities
  • 214 reviews 9/10 Breakfast

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