Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,292 reviews

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Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

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Room 1

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,292 reviews

Customer review rating 5.0/5

Matthew C. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your experience following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you enjoyed the comfort of your stay, the quality of our breakfast and the attentive service provided by our teams. Your kind words will be shared with our Ambassadors, who will be very pleased to know that their dedication contributed to making your experience enjoyable. We also appreciate your thoughtful comment regarding our establishment. Your feedback has been carefully noted and shared with our Management team as part of our ongoing commitment to continuous improvement. We would be delighted to welcome you back on a future visit to the Basque Coast. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 4.5/5

Per T. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you were impressed by the quality of service provided by our teams throughout your stay. Your kind compliments will be shared with all our Ambassadors, who will be truly pleased to receive your feedback. We look forward to welcoming you back to Sofitel Biarritz Le Miramar Thalassa Sea & Spa in the near future. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 2.0/5

Mohammadreza D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are truly sorry to learn that your experience did not meet your expectations. We sincerely regret the disappointment you experienced during your stay, as well as the issues you encountered with the air conditioning. Please be assured that this does not reflect the standard of service we strive to provide for each of our guests. Your comments have received our full attention and have been shared with our Management team and the relevant departments as part of our ongoing commitment to continuous improvement. We hope to have the opportunity to regain your confidence during a future stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 4.5/5

Stefan W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. We are delighted to read that you enjoyed our exceptional beachfront location as well as our seawater pool. We are, however, sorry that your room configuration did not fully meet your expectations. Please accept our apologies for this disappointment. Your comments have received our full attention and have been shared with the relevant teams as part of our ongoing commitment to continuously improving the guest experience. We hope to have the pleasure of welcoming you back to Sofitel Biarritz Le Miramar Thalassa Sea & Spa for another stay by the ocean. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Customer review rating 3.5/5

Susan M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience at Sofitel Biarritz Le Miramar Thalassa Sea & Spa and for your loyalty over the past 13 years. We truly appreciate your continued trust in our hotel. We are delighted to read that you continue to enjoy our heated seawater pool, the comfort of our beds and the dedication of our teams, particularly our housekeeping staff. Your kind compliments will be shared with them and will be greatly appreciated. We do, however, regret that certain aspects of your stay did not fully meet your expectations, particularly your arrival experience and the difficulties you encountered while waiting for your room. Please be assured that this situation does not reflect the standard of service we strive to provide for each of our guests. Your comments have received our full attention and have been shared with our Management team and the relevant departments as part of our ongoing commitment to continuous improvement. We hope to have the pleasure of welcoming you back for another stay in Biarritz. Kind regards, Lucie Recalde Communication, Quality & Guest Experience Assistant

Other web-users rate our hotel

  • 460 reviews 9.4/10 Location
  • 736 reviews 6.6/10 Room
  • 1,122 reviews 9.2/10 Service
  • 7 reviews 8.1/10 WiFi
  • 377 reviews 3.4/10 Vibe
  • 296 reviews 3.2/10 Amenities
  • 295 reviews 7.2/10 Comfort
  • 210 reviews 8.6/10 Breakfast

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