Dear Mister K., First, I wanted to thank you for choosing the Sofitel Biarritz Le Miramar at the occasion of your recent stay in Basque coast. and for taking the time to share with us your impressions. I am deeply sorry to read your experience was not completely satisfying, as you have been desappointed with our food and beverage department, and I thank you for bringing this matter to our attention. The situations you mentionned with our room service for instance does not reflect the quality of services and high standards we strive to offer to our guests, and I would like to apologize for that. As you know, I have contacted you personnaly to discuss this matter and hope you will give us the opportunity to regain your confidence. In the meantime, I remain at your disposal for any other issue you would like to share with me, Warm regards, Sarah POULAIN Quality Manager

Dear Guest, Thank you for taking the time to share such your experience with us. We are delighted to know that you enjoyed your stay with us. We do understand your comments about some of our facilities, I will make sure to share your message with our General Manager. We hope to have the opportunity to welcome you back at Sofitel Biarritz Le Miramar. Warm Regards, Sarah POULAIN Quality Manager

Dear Guest, Thank you for taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar, as it helps us identify potential issues and gives us the opportunity to improve. It will be my pleasure to share your kind comments with our teams. However, I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with some of our facilities. Please accept our sincere apologies and rest assured that I have shared with our general manager your comments. We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Dear ericplu, We thank you fot taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar. I will gladly share your king comments with all our teams. However, I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with our facilities. Rest assured that all the points raised in your review have been transferred to the our spa and our management, as it helps us identify potential issues and gives us the opportunity to improve We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Dear Guest, What a great feedback! Thank you for taking the time to let us know your opinion following your stay. We are delighted to know that you enjoyed your experience with us. We always try to do our best for the well-being of our guests. Thank you for highlighting the service and the thoughtfulness of our team. It will be our pleasure to welcome you back anytime at the Sofitel Biarritz le Miramar. Sincerely, Sarah POULAIN Quality Manager

Dear Guest, I would like to thank you for taking the time to share your comments about your stay at the Sofitel Biarritz le Miramar as it helps us identify potential issues and gives us the opportunity to improve. I am deeply sorry to read that your experience with us was not completely satisfying, as you have been desappointed with our Thalasso. Please accept our sincere apologies and rest assured that all the points raised in your review have been transferred to the our spa and our management. We hope we will have the opportunity to welcome you back at the occasion of a futur stay, and show you all our savoir faire. Sincerely, Sarah POULAIN Quality Manager

Dear Guest, Thank you for choosing Sofitel Biarritz at the occasion of your stay, and for taking the time to tell us about your experience. It our a pleasure to read that you were sensitive to the thouthgfulness of our teams. However, I am deeply sorry to read that your global experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us, and does not reflect the high standards we want to offer to all our guests. Rest assured that I have shared your comments with our General Manager. We hope we will have the opportunity to welcome you back at the occasion of a future trip on the French Basque Coast, and show you all our savoir faire. At this occasion, feel free to contact me directly, I would be honoured to take care of your next reservation and supervise it. Warm regards, Sarah POULAIN Quality Manager

Dear Guest, Thank you for taking the time to share this wonderful review of your most recent stay with us at the Sofitel Biarritz le Miramar. It was my pleasure to read that you enjoyed your stay with us. All the team looks forward to welcoming you back again. With my best regards, Sarah POULAIN Quality Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is our pleasure to read that you enjoyed your stay with us, and, we thank you for your kind comments regarding our team's thoughtfulness. Rest assured that we have taken good notes of your remarks regarding the "old" aspects of your rooms. We hope we'll have the chance to welcome you back at the occasion of your next visit on the French Basque Coast. Warm Regards, Sarah POULAIN Quality Manager

Dear Mark C., We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah POULAIN Quality Manager

Dear ExpatinChina, It is such a pleasure to receive your wonderful comments further to your recent experience at the Sofitel Biarritz le Miramar. I was delighted to read how much you enjoyed your stay with us: whether it was the perfect view, the comfort of your room or the welcome you received. Please be assured that your kind words have been shared with all the teams who were so proud to read your message. It will be my great pleasure to welcoming you back. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Dear danielpoldermansr, I would like to thank you for your pleasant feedback on tripadvisor following your stay at the Sofitel Biarritz le Miramar. I am delighted to read that you appreciated the different services of our establishment, but also the personalized attention of our teams. It is with great pleasure that I shared your impressions with the staff who were very touched. I hope that we will have the pleasure of welcoming you again soon in our establishment. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Dear dominioni2020, We would like to thank you for sharing your experience on Tripadvisor and we are very sorry to read that your experience did not meet your expectations. Be assured that your observations have been communicated to the management who will take the appropriate measures. We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager