Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,667 reviews

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Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz

GPS:43.487878, -1.554608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,667 reviews

TripAdvisor Rating  4.0/5  1,966 reviews

Hair in bed, dirty

Customer review rating 2.0/5

Emilio Couples - Confirmed reviews ALL

Bad customer attention, they don’t care

Dear Guest, We are very sorry to hear about your disappointing experience. Your comfort and satisfaction are our top priorities and it is unfortunate to hear that we did not live up to your expectations. We sincerely apologise for the cleanliness issues you encountered and for the lack of attention from our team. Let me assure you that the situation you describe is in no way up to our usual standards. Your feedback is very important to us, and we will take immediate action to remedy these problems to ensure that they do not recur in the future. We look forward to regaining your trust and providing you with an exceptional experience in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Very nice place, but too expensive due to the supplied services

Customer review rating 3.0/5

Carlos S. Families - Confirmed reviews ALL

A film location, facing the ocean. But when we calculate the prices charged, whether for accommodation or for the services actually offered, we feel somewhat disadvantaged. A classic hotel would require better maintenance. A restaurant for a hotel like this should offer more and better options, without abusing prices as it does

Dear Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the location of our hotel, offering stunning views of the ocean. However, we're truly sorry to learn that you found our prices not commensurate with the services provided. We strive to offer a premium experience that aligns with our guests' expectations, and we regret any inconvenience caused by our pricing structure. We continuously evaluate our offerings to ensure they reflect fair value for our guests. Regarding the options available in our restaurant, we take your feedback seriously. We are committed to maintaining high standards throughout our property, and we will review your comments with our team to identify areas for improvement. We sincerely appreciate your patronage and hope that despite these concerns, you were able to enjoy your overall experience with us and that you will give us the opportunity to better serve you in the near future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Well location and a very good stay. As always

Customer review rating 4.5/5

Mónica O. Families - Confirmed reviews ALL

Better than other years because the hotel change things like lights, towels … and it’s cleanest

Dear Guest, We're delighted to hear that you had a very good stay and found our location convenient as always. It's fantastic to know that you noticed and appreciated the changes we've made, such as updating the lights and towels, which have contributed to a cleaner environment. At our hotel, we continuously strive to improve our facilities and services to enhance the experience for our guests. Your positive feedback encourages us to keep up the good work. Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent séjour

TripAdvisor rating 4.0/5

DougArmstrong Couples - TripAdvisor review

What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Dear Guest, Thank you for your kind words regarding your recent stay at Sofitel Biarritz Le Miramar. We are delighted to learn that despite some inconveniences related to the condition of our facilities, your overall experience was enriching. We are also thrilled to hear that you enjoyed the excellent service provided by our team. Providing a warm and welcoming arrival to our guests is the heart of what we do, and it's rewarding to see our Sofitel Heartits kindness & professionalism recognized. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager


Customer review rating 5.0/5

Michael A. Business - Confirmed reviews ALL

Thank you for making my time there so great. Excellent stay and I look forward to staying again.

Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay with us and that we have contributed to making your time here enjoyable. We're delighted that you're looking forward to staying with us again in the future and we can't wait to welcome you back for another fantastic experience! Warm regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 511 reviews 9.2/10 Location
  • 829 reviews 7.2/10 Room
  • 1,312 reviews 9.2/10 Service
  • 404 reviews 3.8/10 Vibe
  • 362 reviews 8.3/10 Comfort
  • 295 reviews 3.7/10 Amenities
  • 241 reviews 8.1/10 Breakfast
  • 150 reviews 2.3/10 Value

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