Sofitel Biarritz Le Miramar Thalassa Sea & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,277 reviews

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13 rue Louison Bobet, 64200 Biarritz, France

Description

Hotel extras

  • Outdoor seawater pool with panoramic views

  • State-of-the-art spa and thalassotherapy

  • Direct access to Miramar Beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Heated indoor pool

Our accommodation(s)

Hotel location

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone
Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,277 reviews

Customer review rating 1.0/5

Philip H. Couples - Confirmed reviews ALL

This property is in poor shape. The carpet was stained, paint was peeling, mold in the shower. No AC in the room and the temperature and it was uncomfortably hot in the room. We had one dinner in the restaurant which was very poor quality.

Customer review rating 4.5/5

Mercedes S. Couples - Confirmed reviews ALL

Our experience in the Hotel has been very satisfactory.

Estimada señora, Le agradecemos sus comentarios y nos alegra saber que su estancia en el Sofitel Biarritz Le Miramar ha sido muy satisfactoria. Esperamos sinceramente poder darle la bienvenida de nuevo en su próxima visita a Biarritz. Atentamente, Lucie Recalde Asistente de Comunicación Calidad y Experiencia del Cliente

Customer review rating 0.5/5

Simon W. Business - Confirmed reviews ALL

We chose the Sofitel as it seemed like the best hotel in the area and ordinarily Sofitel is a decent brand but this hotel is neither of those things. The decor and furnishings are old-fashioned and not in a good state of repair - the attached photo is near the entrance hall and looks very run-down. There was mould on the walls of our Founder's room. The website is really misleading - the hotel does not look like the photos at all. The service was not great. All in all a very disappointing stay and the standards were very low, particularly in light of the rate we were charged for the stay. Like I said above, we usually associate the brand Sofitel with a decent quality stay but this hotel was wholly inferior. Your website says you value feedback and if I were the manager of this hotel I would want to know what is going on.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Biarritz Le Miramar. We are sincerely sorry to read that your experience did not meet your expectations. Please rest assured that your comments do not reflect the level of service we strive to deliver to our guests. Guest satisfaction remains at the heart of our priorities, and we truly regret the impression you describe. We have taken careful note of your observations, which have been shared with the relevant teams to ensure they are reviewed with the utmost attention. We regret that your stay did not reflect the experience we aim to provide and would be delighted to have the opportunity to regain your confidence. We hope to have the pleasure of welcoming you back to the Basque Coast. Yours sincerely, Chloé Bélis Communication, Quality and Guest Experience Manager

Customer review rating 5.0/5

Helen H. Families - Confirmed reviews ALL

We visit the hotel twice a year and have been doing so for 20 years. It is always warm and welcoming, professional and consistent. A fabulous night of relaxation as we drive between England and Portugal.

Dear Guest, We sincerely thank you for your feedback and for your loyalty to the Sofitel Biarritz Le Miramar over the years. We are delighted that our warm welcome, the consistent quality of our service, and the comfort of your stay helped make your stopover between England and Portugal so enjoyable. We look forward to welcoming you again on your next visit to Biarritz. Sincerely, Lucie Recalde Communications Assistant Quality and Guest Experience

Customer review rating 3.0/5

Agnes M. Families - Confirmed reviews ALL

While the staff and the spa services were great, the building itself is in very poor shape for a “5 Star” location. Visible dust, mold, peeling paint, caving ceiling due to water leak, observed both in the hotel, restaurant, and spa sections. Need major renovations.

Dear Guest, Thank you for taking the time to share your experience at Sofitel Biarritz Le Miramar. We are delighted to read that our teams and spa services contributed to making your stay enjoyable. However, we are sincerely sorry that certain aspects did not meet your expectations. Please be assured that your comments have been forwarded to our management and will be taken into account as part of our continuous improvement process. We hope to have the opportunity to welcome you back so that we can offer you a fully satisfactory experience that lives up to our star rating. Kind regards, Lucie Recalde Communications Assistant Quality and Customer Experience

Other web-users rate our hotel

  • 481 reviews 9.3/10 Location
  • 758 reviews 7/10 Room
  • 1,182 reviews 9.3/10 Service
  • 7 reviews 8.1/10 WiFi
  • 374 reviews 3.8/10 Vibe
  • 296 reviews 7.7/10 Comfort
  • 295 reviews 4/10 Amenities
  • 219 reviews 9.1/10 Breakfast

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