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Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 11,406 reviews

ALLSAFE approved hotel

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Sofitel Biarritz le Miramar Thalassa sea & spa
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+ 24 Services

Hotel extras

  • Sea-water pool heated all year round, with panoramic view

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 biarritz
france

Tel: +33559413000

Fax: (+33)5/59247720

Check-in from 16h00

Check out up to 12h00

  • BIARRITZ:  14 MIRAMAR

  • By plane

    BIARRITZ PARME At 3km / 1.88 miles

  • By plane

    BORDEAUX AEROPORT At 200km / 125 miles

  • By car

    BAYONNE At 5km / 3.13 miles

  • By car

    BIARRITZ LA NEGRESSE At 4km / 2.5 miles

  • By train

    BAYONNE At 5km / 3.13 miles

  • By train

    BIARRITZ At 3km / 1.88 miles

GPS:43.487878, -1.554608

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Restaurant

Our chef is inspired by local produce to create imaginative, balanced dishes. New menu every month for creative, seasonal dining. Check out the "Equilibre" menu for even more balanced options.

Our accommodation(s)

The 126 calm rooms, with MyBed comfortable bedding, are open on the long ocean beach or the city providing relaxation and an unforgettable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 260 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,406 reviews

TripAdvisor Rating 4.0/5

1,840 reviews

Very relaxing

Customer review rating 4.5/5

Florence L. Couples - 10/01/2022 Confirmed reviews ALL

Enjoyed the view and the pools

Dear guest, We sincerely thank you for taking the time to share your experience at Sofitel Biarritz le Miramar. The entire team and I are happy that you had a pleasant stay with us and we thank you for highlighting the location of our hotel and the quality of our pools. All the team of the Sofitel Biarritz le Miramar will be delighted to welcome you again for an experience in Biarritz. Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Beautiful location but service and facilities don't match

Customer review rating 2.0/5

M. Couples - 07/01/2022 Confirmed reviews ALL

Good check-in Poor information given to us on dog policy Incredibly bad and amateur service in the restaurant - and indifferent food. Overall the property is somewhat run down and in need of refurbishment

Dear Guest, Thank you for choosing the Sofitel Biarritz Le Miramar Thalassa Sea & Spa for your stay. We are very sorry to read that your experience with us did not meet your expectations and we sincerely apologize. Your comment does not meet the standards of service that we wish to offer our guests. We want to provide every guest with the best possible experience and I see that this was not respected during your stay. Please be assured that your comment has been communicated to the management, who have taken note of the elements mentioned. Also, the different department heads have been informed of your remarks in order to improve the quality of these services. Once again, we thank you for having shared your experience with us and hope to regain your trust during your next stay. Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Unbelievably Amazing Spa Holiday

Customer review rating 5.0/5

Andrea D. Solo - 05/01/2022 Confirmed reviews ALL

For me, the experience always begins by how I'm greeted as a new client having my first visit at a hotel. The vibe was so relaxed, gracious and friendly, that I extended my stay by a day even as I was checking in. I hadn't researched the spa in advance of my stay, or what services they offered. I just told them upon my arrival that I had holiday fatigue. They immediately called the spa manager, who put together a 'sea and spa pause' for every day of my stay. The spa staff was expert, kind and cheerful, the sound of the sea was right outside my window, and there's a nap and reading salon to rest in between spa services. I booked my return visit well before my current trip was up. Its one thing to be welcomed so fully when you're a returning guest whom the hotel is familiar with, but as a new arrival during a holiday week when the hotel is fully booked, all I can say is 'wow.' Also, their beds feel like you're sleeping on a cloud.

Dear Guest, We thank you for this beautiful comment on your experience at the Sofitel Biarritz. The entire team and I are happy that you had a pleasant experience with us and we thank you for highlighting the professionalism of our staff. Your compliments are a delightful reward for all our teams who had a real pleasure to take care of you throughout your stay. We took care to transmit these compliments to our teams who were very touched. All the team of the Sofitel Biarritz le Miramar will be delighted to welcome you again for a well-being experience in Biarritz. Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Comfortable stay

Customer review rating 3.5/5

Karin Couples - 03/01/2022 Confirmed reviews ALL

Had a very comfortable stay between Christmas and New year. Staff were lovely and food was delicious but pricey compared to what you can get in the town itself. Whilst we really enjoyed our stay, I cannot help feel the hotel was looking very old and tired and quite frankly is in desperate need a large refresh. For a hotel of this calibre the balconies were old and rusted, not inviting at all, the bathrooms were very tired and do not get me started on the indoor pool and spa facilities. The indoor pool area is full of rust and completely unappealing in every way. Given the fantastic location of this hotel, I would hope to see some huge improvements before I would book again.

Dear Guest, Thank you for taking the time to answer our satisfaction survey following your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are delighted to read that you had a comfortable stay with us during the Christmas holidays. However, we are sorry to hear about your disappointment with the appearance of our hotel. Please be assured that we have shared your comment with the management, who have taken the above into consideration. Also, we are sorry to read that you do not appreciate our website and we apologize. Please note that we have a reservation service, which is located within our establishment. You can contact them directly at 05 59 41 30 01. We hope to have the pleasure of welcoming you on the occasion of a new stay in order to prove to you all our commitment and our professionalism. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Renovation is urgently needed

TripAdvisor rating 2.0/5

none586 28/12/2021 TripAdvisor review

Perfect location, very nice and forthcoming/courteous staff but this place definitely needs a makeover! It‘s like a flashback to the 80ies. Carpets are completely worn, balconies and couches were dingy so sitting down and relaxing (eg during breakfast) was not really possibly. Sorry, but this is not what you‘d expect of a 5 star hotel. If been an Accor/Sofitel customer for quite some years now but this stay (suite) was extremely disappointing.

The best in french hospitality and high quality food and overall service

Customer review rating 5.0/5

Charles P. Solo - 21/12/2021 Confirmed reviews ALL

Coming back

Dear Guest, Thank you for taking the time to answer our satisfaction survey following your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are delighted to read that your experience met your expectations. We look forward to welcoming you soon on the occasion of a new stopover in Biarritz. Chloé Bélis Chargée de Communication et Expérience Clients

Excellent welcoming staff and wonderful beds

Customer review rating 5.0/5

Mark B. Couples - 10/12/2021 Confirmed reviews ALL

Excellent welcoming staff and wonderful beds

Dear Guest, Thank you for taking the time to express your feelings about your recent stay at the Sofitel Biarritz le Miramar. We are delighted to see that you had an excellent stay with us! It is very kind of you to have underlined the comfort of our MyBed bedding as well as the quality of the welcome you received. All the team of the Sofitel Biarritz le Miramar hopes to see you again very soon. Yours sincerely. Chloé Bélis Chargée de Communication et Expérience Clients

One more time this was a very nice stay

Customer review rating 5.0/5

Christophe B. Couples - 02/12/2021 Confirmed reviews ALL

After two years because of Covid we could stay again in this very nice hotel, the team has changed and still very motivated. you will spend a very nice time in the Spa and Hamam. Food is excellent at the buffet for the breakfast, the breakfast in the room was not that good in comparaison.. bread was black over cooked... Also at level of our room 509 the carpet in the corridor must be changed urgently... I only see this very poor quality of carpet in old hotels with one star

Dear Guest, Thank you very much for taking the time to share your opinion following your recent stay at the Sofitel Biarritz le Miramar Thalassa Sea&Spa. We are delighted to read that you once again had a pleasant stay with us. We would also like to thank you for taking the time to underline the quality of our breakfast and our thalasso treatments. However, we are sorry to read that you were disappointed by the quality of the breakfast in your room. Please be assured that we have forwarded your comment to the head of the department concerned so that this point can be studied. We hope to have the pleasure of welcoming you on the occasion of a new stopover in Biarritz. Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Professional and welcoming staff

Customer review rating 4.5/5

Anonymous Families - 05/11/2021 Confirmed reviews ALL

Parts of the spa need renovating and the facade of the hotel as well.

Dear Guest, We sincerely thank you for taking the time to share your experience at the Sofitel Biarritz le Miramar. We are delighted to read that you enjoyed the welcome you received. Please be assured that your comments regarding our establishment have been shared with the management. We hope to have the pleasure of welcoming you again, Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Fantastic location

Customer review rating 4.0/5

Sheila R. Couples - 21/10/2021 Confirmed reviews ALL

We stayed a full day from morning to morning. The hotel is well organised with attentive staff. The location, right on the beach is superb.

Dear Guest, Thank you for taking the time to share your experience with us following your stay at Sofitel Biarritz. It is a pleasure to know that you appreciated the location of our hotel and the attention of our staff. However, we are sorry to read that you did not enjoy your room. Your feedback is very important for us to improve and provide you with the best experience possible. We would be very happy to welcome you back and make your stay as pleasant as possible. We look forward to seeing you again soon. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Most rude staff!

Customer review rating 0.5/5

Hated Y. H. Solo - 15/10/2021 Confirmed reviews ALL

Absolutely RUDE staff at your front desk. I had to call 5 times when I arrived at the train station and there were NO taxis to get to the hotel. One of the staff said extremely snottily, "you needed to book a ride with us in advance from the train station". OK, WHERE IS THIS WRITTEN? My stay was booked through a tour company and they did NOT indicate this nor arrange it. Oh, and did I mention that it was POURING RAIN? When I finally arranged a ride to the hotel myself (after over an hour), I arrived at the hotel to find that my room was not ready. Everyone around me was given their rooms. I was told that they would call me to let me know that the room would be ready - ASAP. They never called. I waited 3 hours and no call. The staff at the front desk was rude, arrogant and snotty.

Dear Guest, Thank you for taking the time to write this review. We would like to apologize for the experience you described, which did not meet the high standards of service we would like to offer you. Your comments are important to us in order to correct what needs to be corrected. Please be assured that these will be forwarded to the appropriate department. Please do not hesitate to contact me by phone so that we can discuss your experience in more detail. I hope that we will be able to welcome you again soon and show you our commitment and professionalism. Yours sincerely Emmanuelle Cabannes Directrice Communication et Expérience Clients

Gran hotel

Customer review rating 5.0/5

Diego Couples - 10/10/2021 Confirmed reviews ALL

Gran estancia

Estimado invitado, Gracias por tomarse el tiempo de expresar sus sentimientos sobre su reciente estancia en el Sofitel Biarritz le Miramar. Estamos encantados de leer que ha tenido una excelente estancia con nosotros. Todo el equipo del Sofitel Biarritz le Miramar espera volver a verle pronto. Atentamente. Chloé Bélis Chargée de Communication et Expérience Clients

Pleasant stay

Customer review rating 4.5/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

We were only in Biarritz for a few days, but the stay was very nice. Being able to walk anywhere in town was a definite advantage.

Dear Guest, I would like to thank you for your pleasant feedback following your stay at the Sofitel Biarritz le Miramar. I am delighted to read that your experience lived up to your expectations and that you had a great time with us. I hope to have the pleasure of welcoming you again very soon. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Relies on the Sofitel brand but due to lack of investment, not to standard and hugely overpriced

Customer review rating 1.5/5

Colin P. Couples - 07/10/2021 Confirmed reviews ALL

See above

Dear Guest, Thank you very much for choosing the Sofitel Biarritz le Miramar for your stay and for taking the time to write to us following your stay. We are very sorry to read your disappointment. We have communicated your remarks to the head of the department concerned, who has taken note of the elements mentioned and will take them into account with a view to the continuous improvement of our services. We hope to have the opportunity to welcome you during your next stay in order to provide you with an experience that will satisfy you even more. Yours sincerely. Chloé Bélis Chargée de Communication et Expérience Clients

Great experience

Customer review rating 4.5/5

Jean-henri D. Couples - 06/10/2021 Confirmed reviews ALL

We are used to spend few days every year to the Sofitel Miramar to enjoy the Biarritz & Pays Basque locations and have good stay in this great hotel, very well located, with good SPA, very beautiful and large pool, good staff and great restaurant. One more perfect and very relaxing stay this year, already thinking about next year stay @ Biarritz Sofitel Miramar...

Dear Guest, We thank you for this beautiful comment on your last experience at the Sofitel Biarritz. The whole team and I are happy that you had a perfect stay with us and we thank you for underlining the professionalism of our staff, the quality of our restaurant and our spa. Your compliments are a delightful reward for all our teams who had a real pleasure to take care of you throughout your stay. We took care to transmit these compliments to our teams who were very touched. We look forward to welcoming you soon. Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Great stay!

Customer review rating 5.0/5

Gerald Couples - 05/10/2021 Confirmed reviews ALL

This was our 3rd stay with you … and it was completely relaxing. It is hard decide on what the was the best feature: The bed? The ability to leave the door open at night and hear the waves hitting the sand? The location? The staff (who were charming, helpful and professional)? The only issues were 1) that the air conditioning didn’t work 2) the large crowd from the hair stylist convention (they loudly partied until about 2 a.m.).

Dear Guest, Thank you for choosing the Sofitel Biarritz le Miramar for your stay in Biarritz, and for your very complimentary comment. We are delighted to read that you enjoyed every moment spent with us, from the comfort of your room to the convenience of your room. Your enthusiasm about the success of your stay is a real reward for our teams. We hope to welcome you again soon, Yours sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

A hotel with a fantastic view

TripAdvisor rating 4.0/5

ExpatinChina Couples - 17/09/2021 TripAdvisor review

The hotel has a fantastic location with great sea views. The rooms and terraces are very spacious. We were warmly welcomed by the Guest Experience Manager and the service was excellent throughout the stay. Bathroom experience (water pressure, important to me!) was good. As per my personal opinion, the hotel requires a renovation update, especially la façade, otherwise all good and value for money.

Dear ExpatinChina, It is such a pleasure to receive your wonderful comments further to your recent experience at the Sofitel Biarritz le Miramar. I was delighted to read how much you enjoyed your stay with us: whether it was the perfect view, the comfort of your room or the welcome you received. Please be assured that your kind words have been shared with all the teams who were so proud to read your message. It will be my great pleasure to welcoming you back. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Great Place to stay in Biarritz

TripAdvisor rating 5.0/5

danielpoldermans 09/09/2021 TripAdvisor review

Friendly and accurate staff. Best swimmingpool ever! Parking service is easy to use and good service with suggestions where to stay in the surrounding area such as Pau, Saint Jean de Luz and Esplanette.

Dear danielpoldermansr, I would like to thank you for your pleasant feedback on tripadvisor following your stay at the Sofitel Biarritz le Miramar. I am delighted to read that you appreciated the different services of our establishment, but also the personalized attention of our teams. It is with great pleasure that I shared your impressions with the staff who were very touched. I hope that we will have the pleasure of welcoming you again soon in our establishment. Sincerely, Chloé Bélis Chargée de Communication et Expérience Clients

Could be much better !!

TripAdvisor rating 3.0/5

dominioni2020 22/09/2020 TripAdvisor review

This hotel should be compared with Peninsula. Or Four Seasons or Shangri la Unfortunately it is far away and I am disappointed Service is at 3 or 4 stars level Maintenance. painting is a shame Food is so so

Dear dominioni2020, We would like to thank you for sharing your experience on Tripadvisor and we are very sorry to read that your experience did not meet your expectations. Be assured that your observations have been communicated to the management who will take the appropriate measures. We hope we will have the occasion to offer you the service quality and experience we attend to reach during a future stay in Biarritz. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Sofitel Biarritz July 2020

TripAdvisor rating 3.0/5

Omar A 28/07/2020 TripAdvisor review

The hotel is old and needs serious inside and outside renovation However The rooms are very clean and comfortable and the staff is very friendly and professional. Also they need to improve the quality of Breads and Croissant served for breakfast

Dear Omar A, Thank you very much for sharing your experience on tripadvisor following your stay at the Sofitel Biarritz. We are delighted to see that you enjoyed your room and we take your comments into account. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

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