Novotel Resort & Spa Biarritz Anglet Hotel 4 stars

We have stayed at this hotel many times before. Our experience this time was a little different due to the protocol the hotel is now required to follow but the hotel managed it all extremely well. The young lady who greeted us when we arrived was very helpful, she explained very clearly all we could and could not do and was always available if we had any questions. She was charming. The staff at breakfast were equally impressive and efficient and so we had a very enjoyable stay. Bravo to all the staff.

We had no reservation and arrived about 8 p.m. However, the check-in process was very easy and the receptionist very welcoming. Check-out the next morning was quick and easy.

Had to eat breakfast in room on second morning through no fault of the hotel

We booked executive room as we had booked previously and stayed in Oct only to find room had no terrace. Receptionist was not bothered that we were dissatisfied and said we’ll do you want the room or not? After we had paid for it. She was very rude.

À 2 night stay while we visited San Sebastián and Biarritz. Our second visit to the hotel and we will be back again.

Clean room and friendly staff. Our expectations were higher in regards of the SPA area - the sauna is pretty small and there is no single spot (chair, sunbed) to relax in between the sauna treatments. That is quite poor and therefore not really relaxing...

I was sent an email telling me that I was going to get a room upgrade for being a PLATINUM member, when I got there they even told me about it and when I asked, they told me there were no rooms available for the upgrade, so they gave me a very old one. Only 1 bottle of water in the room (even if it was for 2), and very small, even 1 day it was not replaced. It is the second time with Accor that I go to an hotel under construction works so it is impossible to rest there because of the noise... you should definetely tell that in advance.

This hotel has been refurbished and is now an excellent standard

Comfortable and lovely stay Good location food a little expensive but nice lovely staff

Excellent, no hassle check-in, comfortable seating area in room and wonderful bed. Breakfast choice was extensive and of excellent quality. The only down side was the room was exceptionally hot and there was no way to turn down the heating

nickel

Front desk was wonderful as is the rest of the staff, making the experience at the hotel great. The room is clean if somewhat dated compared to other Novotel hotels I've stayed at. However, for a place to stay and proximity to Biarritz and south of France this is a great place.

Great hotel, easy to find. Parking right outside and the pool area is great

We rather liked this hotel, one of many we stayed in during a six-week road trip through Europe. It was fun and quirky, colourful and modern. Comfortable seating in the bar and restaurant, a nice ambience, a good selection of cocktails and an interesting menu. Our room was comfortable, large bed and functional furniture.

Extremely good.