Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,520 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,520 reviews

TripAdvisor Rating  4.0/5  3,373 reviews

Certificate of excellence 2024

Really nice location and friendly staff

TripAdvisor rating 5.0/5

Hasan K TripAdvisor review

Fitore was really helpful and other staff members in the reception beautiful location by the seaside as well. Rooms were very clean and always cleaned by the staff the food variety wasn’t that great but it was delicious for my family and me overall it’s a solid hotel.

Great!

TripAdvisor rating 5.0/5

Kelsie F Business - TripAdvisor review

We had a nice, comfortable room, which was very clean, and the hotel was in a perfect location for the excel centre. Tasty breakfast, and good service all round. All staff were very welcoming (Fitore was especially helpful and friendly). Would recommend 🙂

Kind receptionist and good rooms

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

We arrived late as our air bnb had cancelled our booking with no warning. Receptionist extremely kind and helpful and room surprisingly affordable!

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’Google’’. Here is the link; https://www.google.co.uk/travel/hotels/entity/ChkIhc-6yJ6CxtvEARoML2cvMTFjZmRnOHdxEAE/reviews?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaIAoCGgASGhIUCgcI6A8QBRgFEgcI6A8QBRgGGAEyAhAAKgkKBToDR0JQGgA Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I have stayed in Novotel numerous times as a silver member I can say I am extremely disappointed with my stay this occasion. My room faced several issues which were not resolved until towards the end of my stay. The kettle in my room was not working, as well the telephone in the room. The room was cold and the heating was not working and we had two single beds made into a double bed which was extremely uncomfortable. I had to make several calls to the reception about these issues which were not rectified until the last day of my stay. Extremely disappointing

I'm very sorry to hear that your recent stay did not meet your expectations, especially as a valued Silver member and frequent guest. I apologize for the inconvenience you faced with the kettle, telephone, and heating in your room, as well as the uncomfortable bed arrangement. It's disappointing that these issues were not resolved promptly, and I understand how frustrating this must have been. Your feedback is important to us, and we will be addressing these concerns with our team to ensure this does not happen again. Please accept our sincere apologies, and we hope you'll give us another chance to provide the high level of service you deserve. If you decide to stay with us again, please don't hesitate to reach out directly to h3… so we can ensure a much more comfortable experience. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Well located

Customer review rating 4.0/5

T. Couples - Confirmed reviews ALL

As we were visiting the F1 exhibition in the excel, this hotel is practically on the doorstep. Nice hotel, however so many stains on the carpet in room, paint missing off parts of the wall and the heating controls worn away on the dial.

Dear Jolene T., Thank you for taking the time to share your feedback about your recent stay. We’re pleased to hear that our location was convenient for your visit to the F1 exhibition at ExCeL. However, I apologize for the issues you encountered with the carpet, walls, and heating controls in your room. We take maintenance and cleanliness very seriously and will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with an even better experience on your next visit. Warm Regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 1,198 reviews 9.2/10 Location
  • 1,708 reviews 6.8/10 Room
  • 1,461 reviews 7.4/10 Service
  • 39 reviews 5.4/10 WiFi
  • 776 reviews 5.9/10 Cleanliness
  • 634 reviews 7/10 Breakfast
  • 365 reviews 5.7/10 Food
  • 339 reviews 5.1/10 Value

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