Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,618 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,618 reviews

TripAdvisor Rating  4.2/5  3,621 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Simon R. Solo - Confirmed reviews ALL

Faultless from start to finish and great service at breakfast sorting some vegan options out for me (not having to ask would be better though 😉)

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 5.0/5

Alison S. Friends - Confirmed reviews ALL

I have stayed here before many years ago and it did not disappoint on this occasion. Lovely hotel, very clean and friendly and knowledgeable staff who were very helpful with any queries that we had. Great location for our event at the ExCel

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 3.5/5

Sarah P. Families - Confirmed reviews ALL

I’ve stayed here several times but this time I was disappointed. The breakfast experience was awful, I needed to ask twice for knifes and forks, I asked several times for watermelon as this is all my son would eat for breakfast. There were no fried eggs, boiled eggs were cold, no mushrooms, very little beans. The whole experience was awful and the staff appeared very stressed. This was a very busy weekend for the hotel so maybe more staff should have been on duty. Also no sugar in room so I asked at reception and they didn’t have any. The man on reception was most unhelpful so I had to gotta the restaurant and help myself to sugar as no staff were available to ask. I was dissatisfied as if booked a suite and this is the 4th time this year I’ve stayed in a suite and the rates to stay are quite high so I would expect a better level of service. Rooms should be fully stocked with tea, coffee and sugar. Also the room wasn’t cleaned properly as I found rubbish down the side of the coffee machine .

Dear Sarah, Thank you very much for taking the time to share such detailed feedback following your recent stay with us. I am truly sorry to hear that this visit fell below the standard you have come to expect from us, especially as a returning guest who has stayed several times this year. Please accept my sincere apologies for the disappointing breakfast experience. The lack of basic replenishment, delayed responses to your requests, and the overall stress you observed among the team are not reflective of the service we aim to provide—particularly during busy periods when strong coordination and staffing are essential. I will be addressing this directly with our restaurant leadership to ensure proper support and product availability moving forward. I am equally concerned to hear about the issues with your suite, including missing amenities and the cleanliness oversight around the coffee machine. This should never happen, especially for our suite guests, and I apologise that you had to seek out items yourself when our team should have assisted promptly. I will follow up with both our housekeeping and reception teams to reinforce standards and ensure the correct room setup is consistently maintained. As someone who chooses to stay with us often, your comfort and confidence in our service are incredibly important. I am truly sorry this stay led you to question returning, and I hope you will allow us the opportunity to restore your trust during a future visit. Should you decide to stay with us again, I would be very happy to personally oversee your arrangements to ensure everything is prepared to the high standard you deserve. Thank you once again for sharing your feedback, Sarah. Best, Aurelija Revuckaite Room Divisions Manager

Customer review rating 5.0/5

Mia C. Couples - Confirmed reviews ALL

The whole process was so easy! The staff were so lovely and so was the rooms ! Also had breakfast included and it was delicious with a large selection!

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Room Divisions Manager Novotel & Ibis London ExCeL

Customer review rating 0.5/5

Nick T. Couples - Confirmed reviews ALL

We had no electrics in our room, the staff weren't able to fix the problem and we weren't offered another room. We were offered no compensation or refund and the hotel is not responding to follow up correspondence. Terrible experience.

Dear Nick, Thank you for your feedback. I have contacted you via email and would like to note that you were advised upon departure that the manager was on annual leave at the time of your departure. We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. Best, Aurelija Revuckaite Room Divisions Manager

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Other web-users rate our hotel

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  • 793 reviews 7.9/10 Breakfast
  • 7 reviews 2.2/10 Pool

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