Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,695 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,695 reviews

Customer review rating 4.0/5

Sandesh D. Families - Confirmed reviews ALL

Dear Sandesh, Thank you for sharing your feedback with us. I am very sorry to hear that the condition of the pillow in Room affected your comfort and caused you discomfort during your stay. Please accept our sincere apologies for this. We will share your feedback with our Housekeeping team to ensure our pillows are checked and maintained to the expected standard. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Kind regards, Ayesha Wadood Reception Manager Novotel London Excel

Customer review rating 5.0/5

Tak P. C. C. Solo - Confirmed reviews ALL

Dear Tak P. C. C., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, your Executive Room upgrade, and the comfort and quietness of your stay. It is also lovely to know that our Front Desk team made a positive impression through their professionalism, warm service, and friendly smiles. We are pleased that you found the nearby supermarkets convenient as well. We truly appreciate your kind words and loyalty, and we look forward to welcoming you back to Novotel London Excel for another enjoyable stay. Kind regards, Ayesha Wadood Reception Manager Novotel London Excel

Customer review rating 5.0/5

Michelle D. Families - Confirmed reviews ALL

Dear Michelle, Thank you for your kind words regarding our location, and friendly staff. We are delighted to know that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Sara - Front Office Team Leader Novotel London Excel

Customer review rating 5.0/5

Terry M. Families - Confirmed reviews ALL

Dear Terry, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our check-in process very efficient and smooth. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Novotel London Excel again soon. Kind regards, Ayesha Wadood Reception Manager Novotel London Excel

Customer review rating 5.0/5

Katharine R. Families - Confirmed reviews ALL

Dear Katharine, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you received a warm welcome from our team and that we were able to make your stay more enjoyable by offering complimentary breakfast. We truly appreciate your understanding regarding the room upgrade, particularly when travelling as a family of three. It’s lovely to know that you appreciated the gesture and took the time to share your feedback with our team when collecting your bags. We value your Platinum status and your continued loyalty, and we hope to have the pleasure of welcoming you and your family back to Novotel London Excel very soon. Kind regards, Ayesha Wadood Reception Manager Novotel London Excel

Other web-users rate our hotel

  • 1,670 reviews 9.3/10 Location
  • 2,333 reviews 6.6/10 Room
  • 2,893 reviews 8.5/10 Service
  • 32 reviews 7.1/10 WiFi
  • 1,077 reviews 5.7/10 Comfort
  • 1,027 reviews 6.2/10 Cleanliness
  • 900 reviews 7.8/10 Breakfast
  • 6 reviews 1.7/10 Pool

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