ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,484 reviews

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ibis London Excel Docklands - Image 1
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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need, 2 cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, a big desk, Internet and 42inch TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Experience comfort and elegance in our Riverside Premium Room with a double bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

See availabilities

Experience comfort and elegance in our Riverside Premium Room with a twin bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 278 rooms
  • 15 rooms for people with reduced mobility
  • 278 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.90 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

IBIS LONDON EXCEL RESTAURANT

Photo out of - IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
120
Accessibility
Accessible service
9 Western Gateway, Royal Victoria Dock, E16 1AB London, United Kingdom
Telephone +44 20 7055 2306

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

At ibis, we think of all the details, which is why we offer you: premium, seasonal and delicious products. Don't miss our sweet treat atelier. Do yourself a waffle or pancake and personalize it with toppings of your choice!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,484 reviews

Customer review rating 5.0/5

Alison D. Friends - Confirmed reviews ALL

Dear Alison D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff friendly and your room comfortable. It is wonderful to know that our location suited your needs. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Bobbie F. Couples - Confirmed reviews ALL

Dear Bobbie F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team contributed positively to your experience and that you found your room comfortable and quiet. It is wonderful to know that our location facilitated your travel to the concert at the O2. We truly appreciate your recommendation and look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Jess Y. Friends - Confirmed reviews ALL

Dear Jess Y., Thank you for your kind words regarding Zenovia's service at check-in. We are pleased to hear that you had a positive experience during your stay. Your feedback is greatly appreciated and will be shared with our team. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Martin T. Couples - Confirmed reviews ALL

Dear Martin T., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, clean rooms, comfortable beds, and friendly staff. Your satisfaction is our priority, and we appreciate your kind words. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Angela P. Couples - Confirmed reviews ALL

Dear Angela P., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found your room comfortable and clean. It is wonderful to know that you appreciated the coffee machine and bathrobes as well. We look forward to welcoming you again. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Dear Logan F., Thank you for your kind words regarding our staff's assistance with the room type mixup. We are pleased to hear that our receptionist was able to accommodate your needs promptly. Your feedback is valuable to us, and we strive to provide excellent service. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Leah C. Couples - Confirmed reviews ALL

Location is great for access to ExCel and Royal Docks. AC did not work in the room and the shower would turn extremely hot every couple of minutes without warning. Room was spacious and reasonably priced

Dear Leah C., Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and found the room spacious and reasonably priced. I sincerely apologize for the discomfort you experienced with the air conditioning and shower temperature. Your comments are valuable to us. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Tim F. Business - Confirmed reviews ALL

Poor… room aircon/heating didn’t work and the coffee machine water holder leaked everywhere

Customer review rating 2.0/5

Elizabeth S. Friends - Confirmed reviews ALL

Not enough towels in bathroom or a bath mat

Customer review rating 5.0/5

Rosie B. Families - Confirmed reviews ALL

Excellent location, check in & check out experiences. Only disappointment? No ordinary tea bags in the room

Dear Rosie B., Thank you for your kind words regarding our location and the check-in and check-out processes. I apologize for the absence of ordinary tea bags in your room. We appreciate your feedback and will consider it as we strive to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Elizabeth M. Families - Confirmed reviews ALL

The room was good, although quite noisy corridors during late evening. There were problems with the TV channels everyday which was annoying, and required assistance from reception. The morning breakfast was good and varied.

Dear Elizabeth M., Thank you for your positive feedback regarding your stay. I am pleased to hear that you found the room comfortable and enjoyed the breakfast variety. I appreciate your comments about the noise levels and TV issues, which will be noted for future improvements. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

April W. Friends - Confirmed reviews ALL

Clean rooms and comfortable beds. Location was good for cable cars and O2. Great choice of breakfast food in the morning. Only downside was not enough teabags or sugar for our morning cuppa on waking.

Dear April W., Thank you for your kind words regarding our location, cleanliness, and breakfast selection. I appreciate your feedback about the tea and sugar supplies, which we will take into consideration for future improvements. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Samantha N. Friends - Confirmed reviews ALL

Had a good one night stay for a gig at the O2. Very well located for that and great to be able to use cable car to get there!

Dear Samantha N., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed your comfortable and clean room. We hope to welcome you back for another enjoyable visit in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Kevin M. Couples - Confirmed reviews ALL

Number of issues with room resulting in a complaint and being moved to different room. Disappointing experience and not up to the standard of our previous stay or that of Accor properties.

Dear Kevin M., Thank you for sharing your feedback. I sincerely regret that your recent experience did not meet your expectations or our usual high standards. We value your input and will use it to enhance our services for future guests. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Julie P. Couples - Confirmed reviews ALL

We had a twin room , expected proper single beds, but they were smaller, should have access to the car park with a lift and not have to walk up the ramp where you drive up not good .

Dear Julie P., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on our location and will consider your observations about the bed size and access to the car park for future improvements. Best regards, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Kirsty A. Couples - Confirmed reviews ALL

This is our second time staying here during our weekend away to London. The value for money is good, but it was lacking a few things. Last year we had an Nespresso machine which was good, this year that was gone. I also requested a fan upon arrival and was told one would be brought to me, this never arrived nor was I advised there was none. Finally there was a stain on the bedding. I would still stay again but just a few minor things made the stay less satisfactory.

Dear Kirsty A., Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you find our establishment to be good value for money and appreciate your continued patronage. I regret to learn about the absence of the Nespresso machine this year, as well as the unfulfilled request for a fan. It is our aim to provide a comfortable environment for our guests, and I sincerely apologize for any inconvenience caused. Additionally, I appreciate you bringing the issue with the bedding to our attention. Cleanliness is a top priority for us, and your comments will help us improve. We hope to welcome you back for another visit in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Chris F. Couples - Confirmed reviews ALL

The reception were very welcoming and friendly, room comfortable and clean. Slept very well.

Dear Chris F., Thank you for your kind words regarding our team and the overall experience at our hotel. We are delighted to hear that you found our reception welcoming and enjoyed your stay. Your feedback regarding the breakfast and room comfort is truly appreciated. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Megan P. Solo - Confirmed reviews ALL

Fantastic staff, super friendly and helpful. Very comfortable bed and great amenities. A couple of issues, one being that despite it being an accessible room, I could barely get my power chair through the door as the bed was so close. I had to get out, thankfully I'm ambulatory and reverse it down the side of the bed to get in. Unfortunately the room smelt of sewage the next morning, there were some maintenance works being done on the lift, so I wasn't sure if more were being done elsewhere.

Dear Megan P., Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are delighted to hear that you had an overall wonderful stay and that our staff contributed positively to your experience. Your comfort is very important to us, and we sincerely apologize for the inconvenience you encountered with the accessibility of your room and the unpleasant odor. We understand how crucial these aspects are for our guests, and your comments will be reviewed carefully. It is our aim to provide a pleasant environment for everyone, and we value your insights. Thank you once again for your feedback. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Maeve O. S. Families - Confirmed reviews ALL

Needed somewhere to stay close to canary warf. Comfortable and inexpensive

Dear Maeve O. S., Thank you for sharing your thoughts. We are pleased to hear that you found our beds comfortable and our location convenient. Your feedback is valuable to us, and we hope to provide an even better experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Marcellus V. D. B. Business - Confirmed reviews ALL

Excellent team, easily reachable, but the interiors can use a refresher. Very darkness gloomy. Matress protector not a success, felt like I was on an ice plate the whole time, as it kept sliding

Dear Marcellus V. d. B., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location and staff. We acknowledge your concerns about the hotel's interiors and the mattress protector. Your insights are valuable as we strive to enhance our guests' experiences. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Amanda W. Friends - Confirmed reviews ALL

Clean, comfy , reception staff very obliging as were all.

Dear Amanda W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel clean and comfortable, and that our reception staff met your expectations. Your kind words motivate us to maintain our high standards. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.5/5

David C. Business - Confirmed reviews ALL

The room allocated to me was very cold to the point that I had to request an extra duvet & an electric heater. It was also so dark all day that it's necessary to leave the lights on even during the hours of daylight.

Dear David C., Thank you for sharing your feedback regarding your recent stay. I apologize for the discomfort you experienced with the room temperature and lighting. We appreciate your comments as they help us improve our services for future guests. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Adam R. Friends - Confirmed reviews ALL

Really nice little room, really comfortable bed and nice and clean. Good bathroom and nice shower. However, the room was very cold, but maintenance did provide me with a space heater.

Dear Adam R., Thank you for your feedback. We are pleased to hear that you found your room comfortable and clean. We apologize for the temperature issue you experienced and appreciate your understanding as we provided a space heater to enhance your comfort. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Daniel W. Families - Confirmed reviews ALL

Everything was great other than tye repair men at lifts at 9pm. Wish we’d at least been warned. Other than this staff and hotel were excellent. Will definitely stay again.

Dear Daniel W., Thank you for your kind feedback. I apologize for the inconvenience caused by the lift maintenance during your stay. We appreciate your understanding and are pleased to hear you enjoyed our staff and hotel services. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Lydia R. Business - Confirmed reviews ALL

This hotel has really great staff, they're always so friendly. The rooms are nicely maintained and everything works well. My only complaint was that while showering the water temperature was very inconsistent and occasionally was almost scalding hot without warning - I was left with red marks on my shoulders and legs which remained for some time. This has not happened before so hopefully it was just a temporary issue

Dear Lydia R., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and the rooms well-maintained. However, we sincerely apologize for the discomfort you experienced due to the inconsistent water temperature during your shower. Your safety and comfort are our top priorities, and we understand how important it is to have a reliable hot water system. We appreciate your understanding and hope to provide you with a more pleasant experience in the future. Best regards, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

  • 1,299 reviews 9.5/10 Location
  • 1,744 reviews 6.5/10 Room
  • 1,705 reviews 9.1/10 Service
  • 29 reviews 5.8/10 WiFi
  • 812 reviews 6.2/10 Cleanliness
  • 683 reviews 8.1/10 Breakfast
  • 6 reviews 8/10 Wellness Area

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