ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,388 reviews

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ibis London Excel Docklands - Image 1
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ibis London Excel Docklands - Image 4
9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need, 2 cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, a big desk, Internet and 42inch TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Experience comfort and elegance in our Riverside Premium Room with a double bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

See availabilities

Experience comfort and elegance in our Riverside Premium Room with a twin bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 278 rooms
  • 15 rooms for people with reduced mobility
  • 278 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.00 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

IBIS LONDON EXCEL RESTAURANT

Photo out of - IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
120
Accessibility
Accessible service
9 Western Gateway, Royal Victoria Dock, E16 1AB London, United Kingdom
Telephone +44 20 7055 2306

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

At ibis, we think of all the details, which is why we offer you: premium, seasonal and delicious products. Don't miss our sweet treat atelier. Do yourself a waffle or pancake and personalize it with toppings of your choice!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,388 reviews

Customer review rating 4.0/5

Adrian R. Business - Confirmed reviews ALL

Dear Adrian R., Thank you for sharing your experience. I apologize for the inconvenience you faced with the lifts during your stay. We continuously strive to ensure a comfortable experience for our guests and appreciate your feedback regarding this matter. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Uzbilek G. Business - Confirmed reviews ALL

Dear Uzbilek G., Thank you for sharing your feedback. We are delighted to hear that you found your stay satisfactory. Your positive remarks are greatly appreciated, as they motivate our team to maintain high standards of service. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Achim L. Business - Confirmed reviews ALL

Dear Achim L., Thank you for your positive feedback regarding our location and spacious rooms. We are delighted that you enjoyed your stay and hope to welcome you back for another pleasant experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Rachael H. Business - Confirmed reviews ALL

Dear Rachael H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, room comfort, and amenities. Your feedback is invaluable in maintaining our high standards. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jacqui P. Families - Confirmed reviews ALL

Dear Jacqui P., Thank you for your feedback. I am pleased to hear that you enjoyed our location and found the bed comfortable. I appreciate your comments regarding the service and will take your observations into account for future improvements. It is great to know that Esther made a positive impression during your stay. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Dear Adrian R., Thank you for sharing your experience. I apologize for the inconvenience you faced with the lifts during your stay. We continuously strive to ensure a comfortable experience for our guests and appreciate your feedback regarding this matter. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Uzbilek G. Business - Confirmed reviews ALL

Satisfied

Dear Uzbilek G., Thank you for sharing your feedback. We are delighted to hear that you found your stay satisfactory. Your positive remarks are greatly appreciated, as they motivate our team to maintain high standards of service. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Achim L. Business - Confirmed reviews ALL

large rooms

Dear Achim L., Thank you for your positive feedback regarding our location and spacious rooms. We are delighted that you enjoyed your stay and hope to welcome you back for another pleasant experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Rachael H. Business - Confirmed reviews ALL

Very comfortable room with lovely space and amenities. Perfect location

Dear Rachael H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, room comfort, and amenities. Your feedback is invaluable in maintaining our high standards. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jacqui P. Families - Confirmed reviews ALL

Great location, close to public transport. Bed was comfortable. Service was mixed - some more friendly and enthusiastic than others. Esther on the bar was great fun!

Dear Jacqui P., Thank you for your feedback. I am pleased to hear that you enjoyed our location and found the bed comfortable. I appreciate your comments regarding the service and will take your observations into account for future improvements. It is great to know that Esther made a positive impression during your stay. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Dominic J. Business - Confirmed reviews ALL

I coud not get the tv to work rm 358 and the usb adapter on the power cube didn’t work. This didn’t spoil my stay but it might somone else

Dear Dominic J., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that your experience was positive overall, despite the issues you encountered with the television and USB adapter. We appreciate your understanding, and your comments will be noted for future improvements. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Chris B. Business - Confirmed reviews ALL

Didn't use the hotel much. Issues with the lifts which was annoying as I was on the 7 floor. Had to walk up the stairs.

Dear Chris B., Thank you for your feedback. I apologize for the inconvenience caused by the lift issues during your stay. We understand that accessibility is important, and your comments will be taken into consideration as we strive to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.0/5

Caroline G. Business - Confirmed reviews ALL

The lifts were out of order. Only 1 was working and it was extremely slow. Many people were complaining about this. It wasn’t ideal when we were in a hurry to get to our event at Excel. The pillows were old and very lumpy, as were the beds. The rate was expensive, £200 per night which didn’t include breakfast. We ordered both drinks and food in the bar, but were then stopped from eating one of our own meals alongside it (my partner has allergies which is why we needed to bring a meal with us).

Customer review rating 3.0/5

Derek L. Business - Confirmed reviews ALL

Good hotel nice staff but way too expensive. The rate was above the maximum my company allows so I had to make up the difference. NIL benefit from being a long term member of Accor.

Dear Derek l., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff and hotel. However, I understand your concerns regarding pricing and benefits as a member of Accor. Your insights are valuable to us as we strive to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.0/5

Gemma P. Business - Confirmed reviews ALL

This hotel is located next to the Excel so is excellent for use of the Excel over several days. However the facilities are lacking, and for the price I would suggest spending a little more on the Novotel next door. The rooms are very cheaply put together, the beds are very uncomfortable and they now no longer have and iron in the room but instead on another floor in a communal room. I was hoping this would be better but it was in fact worse. The room smelt damp and the two ironing boards were so worn down I couldn't iron my clothes without ironing the grate of the board onto them. I then tried to steam my clothes with the iron instead, one of the irons didn't steam and then the other one had no water in it! There was nowhere to fill the iron with water and my room was on another floor. Really disappointing as I was there for work and wanted to look professional but had to wear creased clothes. The staff were nice at reception and are room was quiet, but the aircon in the room was very loud, which my colleague found quite hard to sleep through.

Dear Gemma P., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our convenient location near the Excel, as we strive to provide easy access for our guests attending events. I regret to hear that your experience did not meet your expectations, particularly concerning the room facilities and comfort. Your observations regarding the bedding and the communal ironing facilities have been duly noted. We understand how important it is for our guests to feel comfortable and presentable, especially during work-related stays. Furthermore, I apologize for the inconvenience caused by the air conditioning unit. We aim to ensure a restful environment, and it is disappointing to learn that this was not the case during your visit. I appreciate your kind words about our reception staff, and I will share your feedback with the team. Thank you once again for your valuable insights. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.5/5

Derek H. Business - Confirmed reviews ALL

Good value but reception staff were unfriendly and bar/restaurant feels like you’re in a corridor.

Dear Derek H., Thank you for your feedback. I am pleased to hear that you appreciated our location and value. However, I regret that your experience with our reception staff did not meet your expectations, and I understand your sentiments regarding the bar and restaurant ambiance. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Stephen B. Business - Confirmed reviews ALL

I was disappointed that after paying for two rooms overnight for a business trip that my bathroom was looked tired; cracked shower unit tray and limescale on taps, stain in the sink etc. I’d also like a small fridge to keep drinks cool. One of the lifts was OOO which is never great on arrival. Breakfast and staff were excellent, location and room view over the Thames was great. Small details (for the price) should be taken care of, especially bathroom cleanliness

Dear Stephen B., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your acknowledgment of our excellent location and the quality of our breakfast and staff service. I regret to hear that your bathroom's condition did not meet your expectations and that one of the lifts was out of order during your arrival. We understand the importance of maintaining high standards in our facilities and the impact this has on our guests' experience. Additionally, I appreciate your suggestion regarding the availability of small fridges in the rooms. Thank you for your valuable insights, which will be taken into consideration as we continually strive to improve our services. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Thomas O. Families - Confirmed reviews ALL

The rooms are nice and comfortable. The staff where really helpful. They informed us that if we are getting the cable car to the o2 arena and show our tickets we get a discounted fair.

Dear Thomas O., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and staff service enhanced your experience, and that you benefited from the discount on the cable car to the O2 arena. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Sorcha D. B. Business - Confirmed reviews ALL

The receptionist was a bit strange and unprofessional had I been travelling alone I would have felt uneasy his name was Azzy I think

Dear Sorcha D. B., Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable during your interaction with our receptionist. We take comments regarding the professionalism and conduct of our team very seriously. We would have been happy to address any concerns at the time, and we will certainly look into the interaction you have described. We appreciate you bringing this to our attention and hope we will have the opportunity to provide you with a more welcoming experience in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Christine M. Couples - Confirmed reviews ALL

Managed to secure a room for the weekend after our original hotel fell through!

Dear Christine m., Thank you for your positive feedback. We are delighted to hear that you were able to secure a room with us and that your weekend stay worked out well. We look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Adam O. Couples - Confirmed reviews ALL

Stayed for 3 days amazing staff so kind and helpful will absolutely return

Dear Adam O., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impact on your experience. We look forward to welcoming you back for another enjoyable visit. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.0/5

Natalie R. Solo - Confirmed reviews ALL

Room was adequate. Some concerning (blood? Wine?) stains on the carpet and housekeeping were not generous in replenishing tea and coffee supplies. Strictly 1 teabag a day! A lot of noise from a bar located below the room which disrupted sleep. However it served the purpose I needed for a short stay

Dear Natalie R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered, as well as the inconvenience caused by noise from the bar below. We strive to provide adequate supplies, and I regret that this was not your experience. Your comments are valuable for our continuous improvement, and I appreciate your understanding regarding the purpose of your stay. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Gunnar B. Solo - Confirmed reviews ALL

I stayed at the hotel for 5 nights. The hotel is nicely located with many things to explore in close range. The tube is close by.

Dear Gunnar B., Thank you for your kind words regarding our friendly staff and the hotel's convenient location. We are pleased to hear that you enjoyed your stay and found our proximity to local attractions and transportation beneficial. We look forward to welcoming you back soon. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Daniel B. Business - Confirmed reviews ALL

The smell coming out of the drains we overpowering. The tv date was set incorrectly so I had to enter a technical mode to adjust it to make the tv work at all

Customer review rating 4.0/5

Emily B. Families - Confirmed reviews ALL

We had a great stay, a slight issue with the bathroom but they resolved this quickly for us. Staff were great with excellent local knowledge, I would definitely recommend!

Dear Emily B., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and found our staff to be friendly and knowledgeable. It is also wonderful to know that any issues were resolved promptly during your stay. We appreciate your recommendation. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

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  • 795 reviews 6.4/10 Cleanliness
  • 655 reviews 8.1/10 Breakfast
  • 6 reviews 8.3/10 Wellness Area

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