ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,108 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,108 reviews

Customer review rating 4.5/5

Jack S. Couples - Confirmed reviews ALL

Well located, bed was extremely comfortable and was very clean

Dear Jack S., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, comfortable bedding, and cleanliness. Your satisfaction is our priority, and we look forward to welcoming you back. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Paul G. Solo - Confirmed reviews ALL

Staff were friendly and welcoming. Room was clean and bed comfy. Good for the price and two minute walk from DLR station

Customer review rating 3.0/5

Joe S. Solo - Confirmed reviews ALL

Usually stay here as its a decent and affordable hotel, however on this stay, the drain system was broken, causing the shower and sink to just fill up and not drain, flooding the ensuite. The TV was also disconnected from the internet rendering the casting and mobile connectivity unusable. Other than that, very comfy bed and pillows and I slept every very well. The room provides extra pillows, hair dryer and basic toiletries (except toothpaste and brush)

Dear Joe S., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced with the drainage system and the television connectivity. Your comfort is important to us, and I regret that we did not meet your expectations during this visit. I appreciate your positive comments about the comfort of the bed and the amenities provided in your room. We are committed to maintaining the high standards that you have come to expect from our hotel and will take your feedback into consideration for future improvements. Best regards, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Iris M. Couples - Confirmed reviews ALL

Was pleasantly surprised at how well equipped the rooms were. Really clean also. Staff in all areas were very friendly. Great location for the Exel but also easy to get into central London. Def stay again.

Dear Iris M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, room amenities, and the friendliness of our staff. Your feedback is highly valued, and we look forward to welcoming you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Jan P. Solo - Confirmed reviews ALL

Team were very helpful, even got me early check in which was much appreciated

Dear Jan P., Thank you for your kind words regarding our friendly service and helpful team. We are pleased to hear that you appreciated the early check-in, as we strive to accommodate our guests whenever possible. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

  • 1,173 reviews 9.5/10 Location
  • 1,512 reviews 6.5/10 Room
  • 1,437 reviews 8.9/10 Service
  • 27 reviews 5/10 WiFi
  • 714 reviews 6.5/10 Cleanliness
  • 608 reviews 7.5/10 Breakfast

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