ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,063 reviews

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Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,063 reviews

Customer review rating 5.0/5

Emilia K. Families - Confirmed reviews ALL

Had a lovely two night stay, while booking mentioned we were celebrating a birthday and was surprised by balloons and brownies in the room. A lovely surprise

Dear Emilia K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the birthday surprise of balloons and brownies, as we strive to make special occasions memorable for our guests. Best regards, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Neil A. Families - Confirmed reviews ALL

Good location for both Central London and Docklands with good disabled access to Elizabeth line and DLR, with brilliant staff who could not be more helpful … but alas no disabled spaces in car park and exit too narrow too allow my adapted vehicle out easily (i.e. multiple shuffles needed to inch across to exit gate); and our “accessible room" barely lived up to name with furniture needing to be shuffled to get access to wet room and the basin too high for a wheelchair user. The friendly helpful staff made up for the short comings of the building hence a solid 9/10 but just needs a little more thought about the needs of disabled guests.

Customer review rating 5.0/5

Luarna D. Families - Confirmed reviews ALL

Second time we have stayed, ideal location for the excel centre. Easy access to food too

Customer review rating 4.0/5

Iffat B. H. Couples - Confirmed reviews ALL

Over all my experience was good. staffs were friendly and helpful.

Customer review rating 4.5/5

Brian S. Families - Confirmed reviews ALL

The young lady who checked us went above and beyond as i booked the wrong Ibis location (Canary Wharf) but have previously stayed at Excel. She called Canary Wharf to try to get a refund but was unsuccessful. Both locations state "Docklands" in the description so that was very confusing. She booked a room for us immediately at Excel Docklands. I would like Canary Wharf would refund me the pre-paid night since we stayed at Excel. Ibis needs to be more customer friendly - like your employee.

Other web-users rate our hotel

  • 1,157 reviews 9.5/10 Location
  • 1,494 reviews 6.4/10 Room
  • 1,402 reviews 8.9/10 Service
  • 28 reviews 6.2/10 WiFi
  • 696 reviews 6.8/10 Cleanliness
  • 597 reviews 7.5/10 Breakfast
  • 7 reviews 8.6/10 Wellness Area

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