ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.3/5 1,451 reviews

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ibis London Excel Docklands - Image 1
ibis London Excel Docklands - Image 2
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ibis London Excel Docklands - Image 4
9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £30.00 for 24 hours

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Functional and comfortable, perfect for working or relaxing, the ibis room has everything you need, 2 cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, a big desk, Internet and 42inch TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Experience comfort and elegance in our Riverside Premium Room with a double bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

See availabilities

Experience comfort and elegance in our Riverside Premium Room with a twin bed and river views. Enjoy added touches of indulgence with a complimentary Nespresso machine, plush bathrobe, and cozy slippers-designed to make your stay truly relaxing.

  • Views:

    River side

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 278 rooms
  • 15 rooms for people with reduced mobility
  • 278 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Family

Equipements for children

  • Bottle Warmer
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft

  • Parking pricing: 35.78 € 30 GBP Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Extinguisher
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

IBIS LONDON EXCEL RESTAURANT

Photo out of - IBIS LONDON EXCEL RESTAURANT

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
120
Accessibility
Accessible service
9 Western Gateway, Royal Victoria Dock, E16 1AB London, United Kingdom
Telephone +44 20 7055 2306

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyones favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

At ibis, we think of all the details, which is why we offer you: premium, seasonal and delicious products. Don't miss our sweet treat atelier. Do yourself a waffle or pancake and personalize it with toppings of your choice!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,451 reviews

Customer review rating 5.0/5

Julie M. Business - Confirmed reviews ALL

Dear Julie M., Thank you for your kind words regarding the cleanliness of our hotel and the friendliness of our staff. We are delighted to hear that you had a positive experience during your stay. Your feedback motivates us to continue providing exceptional service. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Charmain F. Business - Confirmed reviews ALL

Dear Charmain F., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the peaceful environment of your room, the cleanliness, and the breakfast offerings. Your comments about the lift's performance have been noted, and we appreciate your understanding regarding our housekeeping policy, which aims to balance sustainability with guest comfort. We regret that your drinks were not replenished during your stay and will review this matter with our team. Sincerely, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

James E. Families - Confirmed reviews ALL

Dear James E., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location. We sincerely apologize for the inconvenience caused by the roadworks and understand the challenges it posed for your party. We strive to keep our guests informed about any local disruptions, and your comments will be taken into consideration as we enhance our communication practices. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jade C. Couples - Confirmed reviews ALL

Dear Jade C., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff's friendliness and the cleanliness of the hotel contributed to a lovely experience. We hope to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Gaynor D. Couples - Confirmed reviews ALL

Dear Gaynor D., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and our staff to be friendly and helpful. However, I sincerely apologize for the issues you encountered with housekeeping and the bathroom facilities, as well as the wait for the lift. Your comments are valuable, and I will ensure they are shared with our team for further consideration. Thank you once again for your insights. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Dear Julie M., Thank you for your kind words regarding the cleanliness of our hotel and the friendliness of our staff. We are delighted to hear that you had a positive experience during your stay. Your feedback motivates us to continue providing exceptional service. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Charmain F. Business - Confirmed reviews ALL

Enjoyed having a quiet room on 8th floor. Staff lovely. Room clean and a good set up. Great view of the water. Breakfast was great again - really well set up. I understand the thinking behind not having room cleaned everyday, but I was disappointed not to get my drinks refilled. The lift was exceptionally slow and kept stopping when there was no one there.

Dear Charmain F., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the peaceful environment of your room, the cleanliness, and the breakfast offerings. Your comments about the lift's performance have been noted, and we appreciate your understanding regarding our housekeeping policy, which aims to balance sustainability with guest comfort. We regret that your drinks were not replenished during your stay and will review this matter with our team. Sincerely, Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

James E. Families - Confirmed reviews ALL

Great location; beds were a bit uncomfortable. Biggest problem (which was a one-off) were the roadworks which closed the access road- not great when we had a wheelchair user in our party. I don't understand why this couldn't be communicated to guests in advance so that alternative travel arrangements could be made.

Dear James E., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location. We sincerely apologize for the inconvenience caused by the roadworks and understand the challenges it posed for your party. We strive to keep our guests informed about any local disruptions, and your comments will be taken into consideration as we enhance our communication practices. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jade C. Couples - Confirmed reviews ALL

We had a lovely stay at the ibis. We only stayed for one night but the staff were incredibly friendly and welcoming

Dear Jade C., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff's friendliness and the cleanliness of the hotel contributed to a lovely experience. We hope to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Gaynor D. Couples - Confirmed reviews ALL

Beds were comfortable - though we did find someone's used cotton wool make up pad tucked into the sheet. The sink drains in our bathroom were a bit smelly - bad eggs - and the paintwork in our room was rather battered. It took ages to wait for a lift - one was out of action. We were 5th floor. Staff were friendly and helpful.

Dear Gaynor D., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our location convenient and our staff to be friendly and helpful. However, I sincerely apologize for the issues you encountered with housekeeping and the bathroom facilities, as well as the wait for the lift. Your comments are valuable, and I will ensure they are shared with our team for further consideration. Thank you once again for your insights. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Michelle B. Families - Confirmed reviews ALL

Helpful staff, pleasant stay. Room was a little dated with a few stains on carpet and curtains

Dear Michelle B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff helpful. Your comments about the room's condition have been noted, and we appreciate your understanding as we continue to enhance our accommodations. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Mojeed O. I. Business - Confirmed reviews ALL

The staff were courteous, always ready to meet your need. The rooms are regularly cleaned up.

Dear Mojeed O. I., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff courteous and that you appreciated the cleanliness of your room. Your positive feedback is greatly valued. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Gail D. Families - Confirmed reviews ALL

Easy to find hotel, however the entrance wasn't so easy, maybe a sign from the tube exit pointing to the location would assist. Reception and check in were professional, friendly and helpful. The room was clean, however one of the spare pillows was not, the storage bag had been left open. The tea and coffee making facilities were a bit sparse, only 2 sachets of sugar. We were going to return to reception, but housekeeping were still on the floor and rectified the issues immediately, with apologies for the oversight. Plenty of eateries nearby and easy to access the O2, which was the reason for our visit. We skipped breakfast, so can't comment on the restaurant. I would recommend this hotel.

Dear Gail D., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel well-located and that our reception team provided you with a professional and friendly welcome. I appreciate your comments about the accessibility of our entrance, and I will certainly pass this suggestion on to our management team for consideration. It is also concerning to learn about the cleanliness issue with the spare pillow and the limited tea and coffee supplies. I am glad our housekeeping team was able to address these matters promptly during your stay. Your positive remarks about the nearby eateries and access to the O2 are also greatly appreciated, as we strive to provide our guests with convenient options. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 2.5/5

Tamsin L. Business - Confirmed reviews ALL

The stay was ok, the room was clean and comfortable bed. The heating was not working and the shower fluctuated between wam an scalding hot every 20s ish. Wouldn't stay again unless i have to for work.

Dear Tamsin L., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room clean and the bed comfortable. I apologize for the issues you experienced with the heating and shower fluctuations, as we strive for optimal comfort for all our guests. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Claudette L. Couples - Confirmed reviews ALL

We enjoyed our stay. The room was clean and comfortable. Generally suitable for our needs. The sheets on the bed kept coming off during the night which was annoying and the pillows were very soft but thankfully there were extras so not too bad.

Dear Claudette L., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found your room clean and comfortable. We appreciate your input regarding the bedding and pillows, as it helps us enhance our guest experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 1.5/5

Rebecca M. Business - Confirmed reviews ALL

There was an awful Smell in the room, a blood stain on the carpet and really dirty carpet near the bed.

Dear Rebecca M., Thank you for your feedback. I sincerely apologize for your experience regarding the cleanliness of your room. Your comments have been noted, and we will ensure our housekeeping team addresses these concerns to maintain our standards of comfort and cleanliness. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Hazvinei S. Families - Confirmed reviews ALL

Very helpful staff and breakfast was worth every penny

Dear Hazvinei S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff helpful and enjoyed the breakfast offering. Your satisfaction is our priority, and we appreciate your kind words. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Alan P. Business - Confirmed reviews ALL

A straightforward comfortable and clean hotel, good value for London and again very convenient for Excel. I've stayed here before and will be booking for later in the year.

Dear Alan P., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our hotel comfortable and clean. We look forward to welcoming you back later this year. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Mathew M. Friends - Confirmed reviews ALL

Room could've been a bit neater

Dear Mathew M., Thank you for your feedback regarding your stay. We appreciate your comments about the room cleanliness, as it is essential for us to ensure a comfortable environment for all our guests. Your observations will be shared with our housekeeping team for consideration. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.0/5

Amanda B. Solo - Confirmed reviews ALL

Good position in terms of exploring London. Welcoming team. The TV in my room was complex and there was a huge chunk out of the lampshade on the table but other than that, it was clean and comfortable.

Dear Amanda B., Thank you for your kind words regarding your recent stay. I am pleased to know that you found our location convenient and our team welcoming. I appreciate your feedback about the TV and lampshade; I will ensure this is noted for our maintenance team. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Jennifer M. Solo - Confirmed reviews ALL

Lovely location, quiet, great breakfast.

Dear Jennifer M., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our location and found our breakfast to your liking. We look forward to welcoming you back for another wonderful experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 5.0/5

Debra E. Couples - Confirmed reviews ALL

Our stay was due to a concert at the O2 so perfect location for us. Loved our stay lovely room ,lovely staff and great breakfast

Dear Debra E., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location suited your plans, and that you enjoyed our room, staff, and breakfast offerings. Your feedback is greatly appreciated. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Leon T. Business - Confirmed reviews ALL

Generally good. Ineffective cooling in the room - and almost entirely non-funtional lifts were not so good.

Dear Leon T., Thank you for your feedback regarding your recent stay. I regret to hear that the cooling system in your room did not meet your expectations and that you experienced issues with the lifts. Your comments will be taken into consideration as we continually strive to enhance our services. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 4.5/5

Gordon S. Couples - Confirmed reviews ALL

Very friendly and helpful staff, and a good pint of Guinness!

Dear Gordon S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our staff accommodating. Your appreciation of our offerings, including a good pint of Guinness, is truly encouraging. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Customer review rating 3.5/5

Caroline G. Business - Confirmed reviews ALL

The room I was initially allocated wasn't made up when I got to it. I was allocated an alternate room straight away.

Dear Caroline G., Thank you for sharing your feedback. I apologize for the inconvenience you experienced with the initial room allocation and the air conditioning noise. Your comments are valued, and we will use them to enhance our guest experience. Mehwish Farzan Guest Experience Coordinator IBIS London Excel Docklands

Other web-users rate our hotel

  • 1,295 reviews 9.5/10 Location
  • 1,727 reviews 6.5/10 Room
  • 1,675 reviews 9.1/10 Service
  • 32 reviews 5.6/10 WiFi
  • 807 reviews 6.2/10 Cleanliness
  • 670 reviews 8.1/10 Breakfast
  • 6 reviews 8/10 Wellness Area

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