Thank you for your feedback. We are pleased you appreciated our convenient location. While our rooms are compact by design, I sincerely apologise that the toilet was not properly cleaned. This is unacceptable and will be addressed with our Housekeeping team to ensure our cleanliness standards are maintained. We appreciate you bringing this to our attention. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. As an ibis Budget hotel, we offer simple, no-frills accommodation rather than full-service hotel facilities. We appreciate you choosing to stay with us and are pleased that your stay was satisfactory overall. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I sincerely apologise for the condition of your room. The reported cockroach activity, dirt in the bedding and inadequate air-conditioning are unacceptable and fall well below the standards we expect to provide. These concerns will be addressed with our Housekeeping, Maintenance and Pest Control teams. In recognition of your experience, I would like to offer you a full refund of your accommodation charges. Please contact me directly at H3… so we can arrange the refund and securely collect the necessary credit card details. I sincerely apologise that we failed to provide a clean and comfortable stay, and appreciate you bringing these matters to my attention. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We are pleased to hear that you enjoyed your room and the service provided by our team. I sincerely apologise that breakfast fell below expectations, particularly regarding cleanliness and the replenishment of supplies. These are basic standards that should be maintained throughout service, and I will address this with our team. Our breakfast is a continental buffet offering a selection of lighter breakfast items, although I appreciate this may not have met your expectations. Thank you again for highlighting these areas for improvement. Kind regards, Chaler Dionysius General Manager

ear Christopher, Thank you for taking the time to share your feedback following your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations. We are particularly concerned by your comments regarding the dated condition and cleanliness of the accommodation. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been. As a valued ALL Accor Gold member, we appreciate your loyalty and sincerely regret that we fell short of providing you with a comfortable and enjoyable stay. Your feedback has been shared with our management and housekeeping teams so that we can address these concerns and identify areas for improvement. We would welcome the opportunity to restore your confidence in our hotel and provide you with a much better experience should you choose to stay with us again. Kind regards, Aaron ibis budget Brisbane Airport

Thank you for your feedback! We are pleased to hear that you appreciated our convenient location and found your stay suitable for your needs. We appreciate you choosing to stay with us and hope to welcome you back again. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. We are pleased we could accommodate you when other Accor properties were unavailable. We understand that our compact rooms and limited facilities may not be ideal for business travellers, particularly those requiring additional wardrobe space. Travel safe. Kind regards, Chaler Dionysius General Manager

Thank you for your candid feedback. While our review invitations are automated, I genuinely value the feedback we receive, particularly when we have fallen short. We acknowledge that our property is ageing, with refurbishment plans underway, but this does not excuse poor cleanliness or maintenance. I also understand your frustration regarding the price paid, as every guest deserves a clean, comfortable and well-maintained room regardless of the rate. I am genuinely disappointed that we failed to deliver this during your stay and appreciate you bringing these concerns to my attention. Kind regards, Chaler Dionysius General Manager

My mother always told me “You can't please everyone, but you can always be polite about it!” So, politely and sincerely, I'm sorry that we weren't your cup of tea. We know our accommodation is basic, but we do aim to make every guest feel welcome and comfortable. Kind regards, Chaler Dionysius General Manager

Thank you for sharing your feedback. I am sorry to hear that your stay did not meet expectations. While we are conveniently located a short drive from Brisbane Airport, we understand that accessing the property without a vehicle can be less straightforward. As a budget hotel, our property does not have a lift, and we encourage guests requiring ground-floor accommodation to request this in advance, subject to availability. I also apologise for the noise disturbances during your stay. Regarding breakfast, our breakfast service opens at 6:30am, and I am concerned to hear that you waited without the service commencing. This is not the experience we expect to provide, and I will follow this up with our team. We appreciate your feedback and regret that we were unable to provide a more comfortable experience. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I am sorry to hear that your stay did not meet your expectations. As a budget hotel, we offer simple, no-frills accommodation; however, we recognise that comfort and functionality remain important regardless of the price point. I appreciate your comments regarding the bed, lighting and television, and acknowledge that some aspects of our property are ageing and would benefit from refurbishment. We understand that our style of accommodation may not suit every traveller, but we remain committed to providing clean, comfortable rooms and friendly service. Thank you again for taking the time to share your experience. Kind regards, Chaler Dionysius General Manager

Thank you for your lovely feedback! We are pleased to hear that you enjoyed our convenient location and found the check-in process quick and easy. We appreciate you choosing to stay with us and hope to welcome you back again in the future. Kind regards, Chaler Dionysius General Manager

Thank you for your kind feedback! We are delighted to hear that our team made you feel welcome and assisted you through the check-in and check-out process. We understand that staying at a hotel can be a new experience, and our team is always happy to help make the process as easy and comfortable as possible. We appreciate you choosing to stay with us and hope to welcome you back again! Kind regards, Chaler Dionysius General Manager

Thank you for sharing your feedback. I am sorry to hear that your stay fell so far below expectations. I acknowledge that our property is ageing, and I am pleased to advise that refurbishment plans are underway to improve our facilities and overall guest experience. While our rates fluctuate according to demand and availability, I understand that paying $250 per night would understandably come with certain expectations, regardless of our budget classification. Cleanliness, however, is something that should never be compromised and I am disappointed to hear of your concerns regarding the room's condition. I would welcome the opportunity to view the photographs you mentioned so we can address the specific issues identified. Regarding your comments about contacting management, I have reviewed my correspondence and have been unable to locate any communication from you directly. Could you please clarify whether you spoke with our Assistant Manager or another member of the team? I would like to better understand the interaction, as I am concerned that you felt your feedback was dismissed. Thank you again for bringing these matters to my attention. I sincerely apologise that we did not deliver the experience you expected. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to provide such detailed feedback. I am genuinely sorry to hear that your stay fell so far below expectations. While we are a budget hotel offering simple accommodation, cleanliness and room presentation are fundamental standards that should never be compromised. The dust accumulation, dirty cup, unclean fridge and empty hand wash dispenser are unacceptable, and I sincerely apologise. I am particularly disappointed to hear that the bunk bed was not fully made for your son, as this should have been addressed before the room was released for arrival. These concerns will be followed up with our Housekeeping team. I also appreciate your comments regarding the communal microwave and cutlery availability. While we cannot always control how shared facilities are used by other guests, we do have a responsibility to ensure they remain accessible, clean and appropriately stocked. Your suggestion regarding additional microwave facilities is certainly worth considering. Regarding parking, our $10 parking fee applies to our onsite parking facilities, including the rear parking area. While we have not experienced reported security incidents that would suggest this area is unsafe, I understand that the lighting and surroundings may have created an uncomfortable impression, and I apologise for this. I am also disappointed that your enquiry submitted at the time of booking went unanswered. Communication is an important part of the guest experience, and this is another area we need to address. I appreciate that your experience has left you reluctant to return. Although we cannot change what occurred during your stay, please be assured that your feedback has been taken seriously and will be used to address the shortcomings identified. Kind regards, Chaler Dionysius General Manager

Thank you for your feedback. I am sorry to hear that your stay did not meet your expectations. As advertised, our property does not have a lift, and we encourage guests with mobility concerns or heavy luggage to request a ground-floor room in advance, subject to availability. While bottled water is not provided in our rooms, we do have vending machines onsite offering drinks and snacks for purchase, including outside reception hours. I apologise if these were not clearly visible or communicated during your stay. We understand that our budget facilities may not suit every traveller, but we remain committed to providing a comfortable and convenient experience for our guests. Thank you again for sharing your feedback. Kind regards, Chaler Dionysius General Manager

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and peaceful surroundings, and particularly that our team made a positive impression with their friendly and helpful service. I am, however, sorry to hear about the issues with your fridge and the lack of hot water the following morning. While I am glad our team could assist with safely storing your medication, these facilities should be functioning correctly, and I apologise for the inconvenience caused. I will ensure these concerns are followed up with our Maintenance team. We appreciate your understanding and kind words about our staff, and hope to welcome you back for a more comfortable stay in the future. Kind regards, Chaler Dionysius General Manager