ibis budget Canberra 3 stars

Customer review rating (ALL Rating) 4.0/5 566 reviews

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Description

Hotel extras

  • Your perfect low cost hotel choice when visiting Australia's capital city

  • Located off the Federal Highway, 7Km from Canberra city centre

  • A short drive to all major galleries, attractions, shopping & dining

  • A hotel for the whole family with pet-friendly rooms available

  • Fast & free Wi-fi throughout the hotel, paid on site car parking

Our accommodation(s)

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Hotel location

ibis budget Canberra

15 Tay Street, Antill Street
2602 WATSON
Australia

GPS:-35.225, 149.166583

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  566 reviews

Customer review rating 3.5/5

Ryan G. Business - Confirmed reviews ALL

Customer service was excellent

Hi Ryan, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and that our customer service stood out during your visit. Our team works hard to ensure every guest feels welcome and well looked after, so your kind words truly mean a lot. We look forward to welcoming you back again soon. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 0.5/5

Michael M. Families - Confirmed reviews ALL

Had two rooms on a 32 degree day. Both rooms AC were useless (looked 25 years old) and the rooms were boiling hot. Had paid for 2 nights, but left after 1 - went somewhere else. Also no lifts and had to drag numerous heavy bags up stairs. And the TV reception kept cutting in and out.

Hi Michael, Thank you for sharing your experience. I am very sorry to read about the issues you encountered during your stay. A 32-degree day is certainly not the time for air conditioning to be underperforming, and I sincerely apologise that both rooms were uncomfortably hot. This is not the experience we want for our guests. Your comments regarding the AC units and TV reception will be passed on to our maintenance team for urgent inspection. I am also very concerned to hear about the odour in your son’s toilet. Please accept our genuine apologies — this should have been identified and addressed prior to arrival. We will be following this up with our housekeeping team immediately. We understand that carrying heavy luggage up the stairs can be difficult. As a budget property, we do not have lifts, but our team is always happy to assist with luggage whenever possible. It’s disappointing to hear that you chose to leave early, though we completely understand your frustration given the circumstances. We appreciate you bringing these matters to our attention, as they allow us to improve. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 2.0/5

Flore A. C. Couples - Confirmed reviews ALL

Location was great for what we needed to do, bathrooms needs a full renovation and staff was lovely. Strong smell of cleaning products in the room, probably due to smoking prior. And very thin doors which allows you to hear everything in the corridor (ie, people using the dryer or microwave)

Hi Flore, Thank you for taking the time to provide such detailed feedback. We genuinely appreciate it. We’re very pleased to hear that our location suited your needs and that you found our team lovely and helpful. It’s also great to know that the bed and overall room cleanliness met your expectations. We are sorry to hear about the bathroom condition, particularly the mould concerns and strong odour. While we clean thoroughly between each stay, we understand that embedded mould and ageing fixtures require more than routine cleaning. Your comments have been noted and will be shared with management for further review and planning improvements. Regarding the strong smell in the room, we do use cleaning products to ensure hygiene standards, particularly if there has been prior smoking detected. However, we understand that strong scents can be unpleasant and will review this with the team. We also acknowledge your comments about corridor noise. As a budget-style property with external and lightweight doors, some sound transfer can occur, though we appreciate that this may affect comfort. In relation to the pet fee, thank you for raising this. The additional $50 per pet is part of our pet-friendly policy, and we’re sorry if this was not clearly visible at the time of booking. We will review how this information is displayed to ensure better transparency. We also appreciate your suggestion about replacing plastic water bottles with glass — thank you for the thoughtful feedback. We value your honest comments as they help us identify areas where we can improve, and we hope to welcome you again in the future for a more comfortable experience. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 4.5/5

Douglas O. Business - Confirmed reviews ALL

Very comfortable and welcoming

Hi Douglas, Thank you for your kind words. We’re so pleased to hear that you found the room clean, tidy, and comfortably presented, and that you felt welcomed during your stay. Providing a comfortable and inviting environment for our guests is always our priority. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Customer review rating 5.0/5

Gennaro D. R. Business - Confirmed reviews ALL

A particular shout out to the always kind and welcoming NZ lady! Keep up the good work!

Hi Gennaro, Thank you for your lovely feedback! We’re so pleased to hear that you always feel welcome during your stay with us. A special thank you for acknowledging our wonderful team member (Jamila) — we’ll be sure to pass on your kind words to her. She’ll be thrilled to know she made such a positive impression. We truly appreciate your support and look forward to welcoming you back again soon! 😊 Kind Regards, Abhash Assistant Manager Ibis Budget Canberra

Other web-users rate our hotel

  • 378 reviews 7.7/10 Location
  • 1,019 reviews 5/10 Room
  • 740 reviews 8.7/10 Service
  • 19 reviews 6.5/10 WiFi
  • 659 reviews 4.1/10 Comfort
  • 469 reviews 4.4/10 Cleanliness
  • 326 reviews 7.9/10 Value
  • 180 reviews 2.8/10 Amenities

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