Hi Michelle, Thank you for your lovely review! I’m glad I could make your check-in smooth and assist you with the room change. It’s great to hear that you found our location convenient and the bed clean and comfortable. It was a pleasure welcoming you, and I hope to see you again on your next trip! Kind regards, Avash Asst. Manager Ibis Budget Canberra

Hi Rishikesh, Thank you for your feedback! We’re glad you found your stay good value for money. We appreciate your comments and hope to welcome you again in the future. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Russell, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly regarding accessibility. We do have dedicated accessible rooms available, subject to availability and upon request. As we do not have a lift, we can also allocate a ground-floor room upon request, subject to availability. This information is also provided on our website, and we apologise if this was not clear when making your booking. We have two dedicated accessible parking spaces, which are available on a first-come, first-served basis and cannot be reserved. Regarding the pillows, there are two pillows provided in each room, and additional pillows are available upon request. Our team would have been happy to provide more during your stay. We understand that accessibility requirements are particularly important, and we encourage guests with specific needs to contact us before arrival so we can do our best to arrange the most suitable room and facilities, subject to availability. Thank you for bringing these concerns to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Denis, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location and the accessible facilities. We’re sorry to hear that the beds were too firm for your preference. We understand that comfort can be very personal, and we appreciate you sharing your experience. We hope to have the opportunity to welcome you again in the future. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Karen, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay, appreciated the laundry facilities, and enjoyed our breakfast. We’re also glad our staff made your experience a pleasant one. We look forward to welcoming you again! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Mal, Thank you for taking the time to share your feedback. We’re pleased to hear that the fridge was otherwise useful, and we appreciate you letting us know that it was freezing your sandwiches and yoghurt. We will have the fridge in Room 210 checked to ensure it is operating at the correct temperature. We also apologise for the dirt and hair you noticed on the floors and in the bathroom. This is not the standard of cleanliness we aim to provide, and we will share your feedback with our housekeeping team for further attention. Thank you again for bringing these matters to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Hafiz, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a comfortable stay overall. We sincerely apologise for the noise from the air conditioning and understand how this may have affected your sleep. We are a budget-style accommodation, but we always aim to ensure that essential facilities are working properly and will have the air conditioning checked by our maintenance team. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience on your next visit. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Gail, Thank you for taking the time to share your feedback. We’re pleased to hear that our staff were friendly and helpful, but we’re sorry that several aspects of the room affected your stay. We apologise for the flies and the issue with the window screen. We will have this checked and ensure the screen is properly repaired. We’re also sorry that the TV and air-conditioning controls were not available in your room, and we will follow this up with our team. We appreciate your comments regarding the room and bathroom size. As a budget motel, we understand that our rooms are more compact, but we still want our guests to have a comfortable and well-maintained stay. Thank you again for your honest feedback. It helps us identify areas where we can improve. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Will, Thank you for your lovely review! We’re delighted to hear you had a comfortable stay and found our staff friendly and helpful. It’s wonderful to know that our recommendations helped you make the most of your time in Canberra. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Jassi, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our receptionist friendly and respectful, and we truly appreciate your kind comments about our staff. We sincerely apologise that the mattress and pillows were uncomfortable and that the microwave and fridge were not up to the cleanliness standard you expected. We will follow up with our housekeeping team regarding these concerns. We also appreciate your feedback regarding the availability of plates and cutlery and will take this into consideration. We’re sorry to hear that your recent experience was not as positive as your previous stay with us. Your feedback is important and helps us identify areas where we can improve. Thank you again for bringing these matters to our attention. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Fahim, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. Regarding the door, we do explain to guests how to use the room keys, as some guests may find the key system a little tricky to operate. However, we apologise for the inconvenience you experienced and will ensure our team continues to assist guests with this when needed. We were unaware of the issue with the TV, as it was working normally the previous night. Thank you for bringing this to our attention—it has helped us identify the problem, and we have rectified it by placing a new tv in the room. We also apologise for the cleanliness issue, particularly the hair on the bed. We take this feedback seriously and will follow up with our housekeeping team. Thank you again for your review, as feedback like yours helps us identify and rectify issues for future guests. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Claudia, Thank you so much for your wonderful feedback! It truly means a lot to me to hear that you felt welcomed and well looked after during your stay. And yes, that was me — Avash! 😊 I’m so glad I could assist and make your stay a little more comfortable. Thank you for your kind words, and I hope to have the pleasure of welcoming you back again in the future! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Vicki, Thank you for your wonderful feedback! We’re delighted to hear that you found our beds very comfortable and our reception team friendly and professional. We understand that our bathrooms are compact, and we appreciate your feedback regarding the space, particularly for taller guests. Thank you for sharing your experience, and we hope to welcome you back again on your next visit to Canberra! Kind Regards, Avash Asst. Manager Ibis Bdget Canberra

Hi Kathlean, Thank you for your lovely feedback! We’re delighted to hear that you found our property well located, clean, and our staff very friendly. Your kind words are greatly appreciated, and we hope to welcome you back again on your next visit to Canberra! Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Craig, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property beautiful, easy to park at, and that your room was clean and the atmosphere pleasant. However, we sincerely apologise for the issues you experienced during your stay. We are sorry for the confusion regarding your room type and the inconvenience caused by the room change. We also apologise for the faulty door and the refrigerator freezing your milk, yoghurt and fruit. We understand how frustrating this would have been, particularly while you were recovering from a lung infection. We will ensure these issues are checked and addressed with our team. We also appreciate your feedback regarding the stairs and understand that this would have been particularly difficult given your circumstances. Your comments are valuable to us, and we hope to have the opportunity to provide you with a much more comfortable experience on a future stay. Kind Regards, Avash Asst. Manager Ibis Budget Canberra

Hi Thushara, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient and that you were happy with the cleanliness and neatness of the room. We understand that our ibis budget rooms may not suit everyone, as they are designed to provide all the essential facilities in a compact and practical space. Our rooms combine the sleeping, shower, toilet and basin areas to make the most of the available space while keeping the accommodation affordable. We also appreciate your feedback regarding the size of the shower and the water spilling out. We will certainly take this into consideration. Thank you again for your honest feedback, and we hope to welcome you back in the future. Kind Regards, Avash Asst. Manager Ibis Budget Canberra