ibis Styles Canberra Eaglehawk 4 stars

Amazing service in all facilities, especially the restaurant. Excellent variety of food at breakfast buffet and dinner options. Rooms were comfortable and bathrooms were very clean. An incredible place to spend a few nights at.

We, 3 families, stayed in this hotel for 2 nights for a Canberra visit. Since we did the booking at the last moment, we could not get the family rooms. Instead, the staffs were very accommodative in offering the available options to us, and we were happy with the service they offered. They couldn't have done better than what we were offered. Check in procedure was good, and hassle free. Rooms were good and clean. No complaints. We dint try their dine in facilities, hence no comments on that part, They have couple of nearby restaurants, which can be tried if required. This is a bit far away from the city; hence you need to have your own vehicle to commute. Also, the rooms are located in and around the land, hence having own vehicle will make your stay hassle free. Kids were excited to see the bunnies in and around the place, very close to nature, thus making the stay a pleasant one for the money you have spent.

Restaurant is closed for dinner Monday night and the only food delivery service is Pizza Capers on Uber Eats. Failing the pizza delivery the only choice was to walk to the service station or hotel or buy snacks from reception. The Monday night I checked in it was raining so not an option to walk. Luckily the pizza I ordered was delicious. The facilities are basic, a little old and run down. Room bins with broken lids, all drawers were very sticky and misaligned and one of the pillows had a gross odour. Sofa was not inviting with dirty and worn marks on arms and seats. The biggest issue is the inability to rely on taxi or Uber service. As the hotel is outside of the city taxis don’t like to travel there and the morning I checked out there were four of us guests that had flights to catch and meetings to be at that were let down by Canberra taxis or lack thereof. Luckily there was a fabulous Food and Beverage manager who offered us all a lift to the airport. He used his own private vehicle and was unbelievably accommodating to us all. A huge shout out and thank you to Peter for his empathy and understanding AND his offer to drop us all at the airport. Peter you are a credit to Ibis Styles Canberra Eaglehawk.

We booked two rooms for four nights to attend a wedding close by to the Hotel , On arrival to check in the lady on the front desk was more interested in talking to her collogue than checking me in , she was short and abrupt when I asked where the room was on the map and where to park .. Parking could have done with more lighting but was fairly close to the room , The room was clean and had a nice smell to it when first arriving , The bed was comfortable , Unfortunately the entrance door did not close tight allowing a draft into the room , The shower blocked up on the second morning leading into flooding the bathroom , Management organized this to be fixed , They confirmed this happened , On attempting to having a shower later that day the shower and toilet flooded and blocked again , this was promised to be fixed on our return from the wedding that evening or they will move us to another room at midnight .... , On return I asked the nightshift manager if it was fixed and he confirmed it had been fixed then he continued to argue with me that I had other rooms booked in my name and the guests had not shown up , I told him I can show him my booking confirmation email for two rooms only to which he backed down at that , He was rude and abrupt and very unprofessional , The room I booked for my Daughters was a disabled room leading to my daughters not able to sit on the toilet properly as it was designed for a wheel chair , No major issue however the toilet was hard to sit on and the shower wetting the whole floor of the bathroom due to the shower curtain not reaching the floor , We prepaid for breakfast for the four days at time of booking , The dining area was poor with the material of the chairs falling apart and lifting, the floor untidy and wait staff looking untidy with shirts untucked and not ironed ... very poor look , The cups where not clean as we had to ask for the waiter to check all of the cups as we noticed lip stick and coffee in the bottoms of some of the cups in the clean cup area, Summing up the bed was comfortable but that is it, the rest of the Hotel is very tacky and run down with the staff very rude and unprofessional , I will never stay there again and will definitely not recommend this place to anyone ..

We arrived just after the free cancellation cut off time.- which we would definitely had used given the poor ‘reception’ we received. The staff member continued to focus on the desk computer completely ignoring our presence for a very awkward length of time as we stood immediately adjacent to the counter. The staff member at check in was very unwelcoming and to be quite frank he was rude. He demanded ID, not a friendly or cheerful request but full of disrespectful tone. He requested my ‘phone number to verify our booking and as I started to state the phone number the desk ‘phone rang and he turned his attention to the desk ‘phone without excusing himself or what may have been more appreciated waiting the 2 seconds for me to finish stating my number. Then using an irritated tone told me to state my telephone number again. Grrrr! He completed the check in process and flourished a grounds map at us with a random pen point to the location of our room. We found the lack of exterior driveway lighting combined with hard to read room numbers. (from the vehicle) difficult to navigate. The next day we unexpectedly had to attend to a work issue from our room and missed the breakfast sitting I went in search of a hot refreshment mid morning. I was delighted to see a wall sign advising that coffee was available all day. When I approached reception to order a couple of coffees, the staff member on duty had no clue that such a facility was offered and headed off into the main kitchen to ascertain how such a request was to be delivered. Thankfully the kitchen staff did know what was offered and delivered two tasty coffees.