Mercure Nevers Pont de Loire Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 707 reviews

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Mercure Nevers Pont de Loire Hotel - Image 1
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Quai de Médine, 58000 NEVERS, France

Description

Hotel extras

  • Terrace on the banks of the Loire

  • Close to the city center

  • Restaurant open 7 days a week for lunch and dinner

  • 2 meeting rooms for seminars and banquets

  • Public car park and enclosed parking garage

Our accommodation(s)

Hotel location

Mercure Nevers Pont de Loire Hotel

Quai de Médine
58000 NEVERS
France

GPS:46.985998, 3.163799

Telephone
Fax +33 3 86 59 43 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR AND BISTROT LA TERRASSE

You will love the variety of the traditional and regional cuisine served by our chef Philippe Maury. Enjoy our panoramic terrace during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  707 reviews

TripAdvisor Rating  3.7/5  544 reviews

Customer review rating 3.0/5

Carole C. Solo - Confirmed reviews ALL

Well located, nice view on the Loire river, clean room and feeling welcomed in my arrival. The negative side for me was my dinner experience. I was really disappointed by the menu. It seemed that the restaurant wasn't open but only the terrasse with a short and boring menu. I would have liked to know that the full kitchen wasn't open and that a restricted menu was offered for dinner. I would have gone somewhere else with a better choice. The staff was friendly but quite disorganised as a result, I had an issue regarding my payment for my meal. It was solved the next morning with the director but it was quite unpleasant and if I didn't challenge the payment directly added to my room, I would have paid twice my dinner and paid for someone else.

Dear, Thank you for taking the time to share your experience. We are glad you appreciated the location, the view, and the warm welcome. Regarding dinner, we would like to clarify that our establishment has only one restaurant, which is indeed the terrace where a more limited menu is offered depending on the season or circumstances. We apologize if this was not clearly communicated during your arrival. We also take note of your comments about the service organization and the billing issue, and we appreciate you allowing us to resolve it quickly with our management. We hope to have the opportunity to welcome you again and provide a fully satisfying experience next time. Best regards, The Front Desk.

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Staff efficient and nothing was too much trouble. Rooms spacious and well equiped.

Dear, Thank you very much for your kind review ! We're delighted to hear that you enjoyed your stay, appreciated our convenient location, and found our staff helpful and efficient. It's also great to know that you were pleased with the spacious and well-equipped rooms. We hope to have the pleasure of welcoming you back soon! Warm Regards, The Front Desk.

Customer review rating 3.0/5

Philip H. Couples - Confirmed reviews ALL

Lovely location, poor dinner limited choice and items no longer available. Not good enough

Dear, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our lovely location, but we’re truly sorry to learn that your dining experience did not meet your expectations. Your comments regarding the limited dinner options and unavailable items are well noted, and we sincerely apologize for the inconvenience. Please rest assured that we are addressing this with our team to improve the quality and consistency of our service. We value your opinion and hope to have the opportunity to welcome you again, and offer you a much more satisfying experience. Kind regards, The Front Desk.

Customer review rating 3.5/5

Rm H. Solo - Confirmed reviews ALL

Uitstekende locatie. Mooi uitzicht voor kamer aan Loire kant. Vriendelijk personeel. Airco werkte niet. Na klagen kreeg ik eren ventilator mee.., voor aankomst kreeg ik mail dat restaurant gesloten was. Maar kamerprijs bleef gelijk aan hotelkamer die alle voorzieningen heeft. Geluid van buiten hoor je niet, maar uit nabije kamer wel.

Dear, Thank you for taking the time to share your experience. We are glad that you appreciated our location, the view on the Loire side, and the friendliness of our staff. We apologize for the air conditioning malfunction and any inconvenience it may have caused. We have noted your comments regarding the fan provided and the communication about the restaurant closure. Regarding the room rate, we understand your point of view and will take your feedback into account to improve our offer. Finally, we regret the noise from the neighboring room and do our best to ensure a peaceful stay for all our guests. We hope to have the opportunity to better satisfy you during a future stay. Best regards, The Front Desk.

Customer review rating 2.0/5

Bruno W. Couples - Confirmed reviews ALL

Das Restaurant war kuzfristig geschlossen worden, Getränke wurden nur auf spezielles Drängen auf der Terrasse servfiert. Die Sauberkeit in den kleinen Zimmern ist als grewnzwärtig zu bezeichnen.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the unexpected closure of our restaurant and the issues you experienced with beverage service. We also regret to hear about your concerns regarding the cleanliness of your room. Please be assured that we take these matters very seriously and are addressing them with our team to improve our standards. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Best regards, The Front Desk.

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Other web-users rate our hotel

  • 173 reviews 9.1/10 Location
  • 327 reviews 7.5/10 Room
  • 308 reviews 8.5/10 Service
  • 6 reviews 7.6/10 WiFi
  • 149 reviews 3.8/10 Food
  • 128 reviews 8.2/10 Breakfast
  • 78 reviews 3.3/10 Vibe
  • 67 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.