Mercure Moulins Centre - Hôtel de Paris 4 stars

Customer review rating (ALL Rating) 4.5/5 912 reviews

Mercure Moulins Centre - Hôtel de Paris - Image 1
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21 Rue De Paris, 03000 MOULINS, France

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • In the city center in the historic district

  • Comfortable room

  • Wellness area with sauna, hammam and jacuzzi and well-being massage

  • Private and secure car park

Our accommodation(s)

Hotel location

Mercure Moulins Centre - Hôtel de Paris

21 Rue De Paris
03000 MOULINS
France

GPS:46.568063, 3.330452

Telephone
Fax +33 4 70 34 05 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  912 reviews

TripAdvisor Rating  4.0/5  508 reviews

Certificate of excellence 2023

A good stop-over

Customer review rating 4.0/5

Louise T. Couples - Confirmed reviews ALL

Dislike chain hotels on the whole as they have little room for the individuality that makes a stay memorable. Having said that, this hotel has retained the bones of the previous incarnation, and the rooms are tastefully decorated and comfortable. Having a small pool to plunge into at the end of a long day's drive is welcome. I do wish that French hotels would realise that not all travellers like fruit teas, and to provide a choice of black or china teas, plus milk, would be much appreciated! One major gripe is that the registration desk was not staffed constantly, and having to phone and wait for staff presence is somewhat annoying – as is the lack of a restaurant service for dinner. The breakfast however was plentiful and varied.

Madame, Merci beaucoup d'avoir partagé votre expérience chez nous et de nous avoir mis une belle note. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Nous prenons note des remarques. Veuillez agréer, Madame, nos salutations distinguées. Sandra Adjointe de direction

Moulins is worth a visit

Customer review rating 3.5/5

C. B. Families - Confirmed reviews ALL

Road trip stop over in Moulins. Appreciated the swimming pool on a hot summer afternoon. Nice, well located historic building with recently refurbished, spacious rooms. The hotel has no restaurant and its bar is also not very lively. Quiet, relaxed stay.

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Moulins Centre - Hôtel de Paris. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sandra Adjointe de direction

Bit of a Disaster

Customer review rating 1.5/5

Keith S. Couples - Confirmed reviews ALL

1/ Some basic English from any of staff would be helpful 2/ Room allocated changed to larger room but my details not transferred ending being overcharged for the old rooms new guests 3/ To celebrate our 34th anniversary I asked the receptionist to book a restaurant and a return taxi. A generous tip was accepted. Although not her fault the taxi was too late so the evening was cancelled. A phone call though to chase the taxi up when just late would have helped. 4/ The reception lounges were unusable due to one being cordoned off and the other used as a temporary store for hotel equipment/ decorations 5/ Being welcomed to the Hotel with 3 staff sat on the entrance steps smoking

Dear Stephanie J., Thank you for taking the time to tell us about your experience at the Mercure Moulins Centre - Hôtel de Paris. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Would not return

Customer review rating 2.0/5

Chrismoram Couples - Confirmed reviews ALL

The room had a very bad smell when we arrived,we had to keep the window open for our complete stay.The air con did not work.At about 3.00am there was a delivery to the hotel just below our window with a lot of noise which woke us both up.All in all unacceptable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

well located,

Customer review rating 4.5/5

Isabelle C. Families - Confirmed reviews ALL

Very quiet at night, no noise at all; the spa is nice and clean, very good quality/price ratio for this hotel. The room were clean and will an elegant decoration with shower and bath

Dear ISABELLE C., We very much appreciate your comments regarding your stay at the Mercure Moulins Centre - Hôtel de Paris. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 237 reviews 9.1/10 Location
  • 436 reviews 7/10 Room
  • 420 reviews 8.9/10 Service
  • 264 reviews 8.7/10 Breakfast
  • 106 reviews 6.1/10 Cleanliness
  • 82 reviews 4.5/10 Food
  • 9 reviews 1.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.