Mercure Moulins Centre - Hôtel de Paris 4 stars

Customer review rating (ALL Rating) 4.5/5 924 reviews

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • In the city center in the historic district

  • Comfortable room

  • Wellness area with sauna, hammam and jacuzzi and well-being massage

  • Private and secure car park

Our accommodation(s)

Hotel location

Mercure Moulins Centre - Hôtel de Paris

21 Rue De Paris
03000 MOULINS
France

GPS:46.568063, 3.330452

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  924 reviews

TripAdvisor Rating  4.0/5  504 reviews

Certificate of excellence 2023

Bit of a Disaster

Customer review rating 1.5/5

Keith S. Couples - Confirmed reviews ALL

1/ Some basic English from any of staff would be helpful 2/ Room allocated changed to larger room but my details not transferred ending being overcharged for the old rooms new guests 3/ To celebrate our 34th anniversary I asked the receptionist to book a restaurant and a return taxi. A generous tip was accepted. Although not her fault the taxi was too late so the evening was cancelled. A phone call though to chase the taxi up when just late would have helped. 4/ The reception lounges were unusable due to one being cordoned off and the other used as a temporary store for hotel equipment/ decorations 5/ Being welcomed to the Hotel with 3 staff sat on the entrance steps smoking

Dear Stephanie J., Thank you for taking the time to tell us about your experience at the Mercure Moulins Centre - Hôtel de Paris. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Would not return

Customer review rating 2.0/5

Chrismoram Couples - Confirmed reviews ALL

The room had a very bad smell when we arrived,we had to keep the window open for our complete stay.The air con did not work.At about 3.00am there was a delivery to the hotel just below our window with a lot of noise which woke us both up.All in all unacceptable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

well located,

Customer review rating 4.5/5

Isabelle C. Families - Confirmed reviews ALL

Very quiet at night, no noise at all; the spa is nice and clean, very good quality/price ratio for this hotel. The room were clean and will an elegant decoration with shower and bath

Dear ISABELLE C., We very much appreciate your comments regarding your stay at the Mercure Moulins Centre - Hôtel de Paris. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good stay as usual

Customer review rating 5.0/5

Jpnc Couples - Confirmed reviews ALL

Just as pleasant as expected

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Nice but prefer main hotel more practical

Customer review rating 4.5/5

Gric Families - Confirmed reviews ALL

NIce room, slidely on the awkeward shape, large bathroom but in an "annex" to the main hotel, prefering being in the main buildng at least for pracitcal points, bar, breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Other web-users rate our hotel

  • 243 reviews 9/10 Location
  • 437 reviews 7.1/10 Room
  • 428 reviews 9.1/10 Service
  • 5 reviews 6.9/10 WiFi
  • 256 reviews 8.7/10 Breakfast
  • 106 reviews 6.4/10 Cleanliness

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