Mercure Nantes Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,551 reviews

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Mercure Nantes Centre Gare Hotel - Image 1
Mercure Nantes Centre Gare Hotel - Image 2
Mercure Nantes Centre Gare Hotel - Image 3
Mercure Nantes Centre Gare Hotel - Image 4
50/51 Quai Malakoff, 44000 NANTES, France

Description

Hotel extras

  • The hotel is certified Green Key

  • 2 private car parks: outdoor and underground (supplement of EUR 12)

  • Triple & family rooms for up to 4 people (free breakfast for kids under 12)

  • Early check-in and late checkout possible on request (luggage storage)

  • Restaurant open for lunch and dinner-7 days a week-for a 100% homemade meal

Our accommodation(s)

Hotel location

Mercure Nantes Centre Gare Hotel

50/51 Quai Malakoff
44000 NANTES
France

GPS:47.216141, -1.543981

Telephone
Fax +33 2 40 89 35 43

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BRASSERIE

Discover a changing menu that highlights regional products throughout the seasons.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,551 reviews

TripAdvisor Rating  4.0/5  866 reviews

Staff could have behaved in better way

Customer review rating 1.0/5

Sreela Business - Confirmed reviews ALL

The person in charge of reception was very rude.

Dear SREELA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas receptionist

Very good

Customer review rating 3.5/5

B. Solo - Confirmed reviews ALL

I m exciting with our experience

Dear EL HOUSSAIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas receptionist

Very average equipment

Customer review rating 2.0/5

Sb Business - Confirmed reviews ALL

No coffee machine, bathroom not entirely clean, remnants of previous guests' papers, small bed, small window with a view of the tracks for 192€

Dear SOUAD B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas receptionist

Location parfaite et très bonne équipe:

Customer review rating 4.5/5

Pierre P. Couples - Confirmed reviews ALL

The hotel is very well located, comfortable, great breakfast and parking access. Team is very helpful, especially with a safe situation which was blocked to open. Will definitely go back and will try others.

Dear PIERRE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas receptionist

Helpful staff

Customer review rating 4.5/5

Phil Friends - Confirmed reviews ALL

4 day city break. Room extremely clean. Reception Staff very helpful and caring cleaning staff also very helpful. Only small criticism was Air Con not as efficient as we would have liked staff did come to the room to fix but still not cool enough for us. Food in the restaurant very nice and staff very good.

Dear PHYLLIS H., Thank you so much on behalf of the entire team for your enthusiastic comment! We are extremely happy to read how much you have enjoyed your stay among us and hope to have the pleasure to welcome you back soon! Sincerely, Nicolas receptionist

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Other web-users rate our hotel

  • 683 reviews 9.1/10 Location
  • 962 reviews 6.1/10 Room
  • 770 reviews 7.8/10 Service
  • 17 reviews 3.4/10 WiFi
  • 529 reviews 5.1/10 Comfort
  • 364 reviews 7.4/10 Breakfast
  • 299 reviews 5.4/10 Food
  • 269 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.