Mercure Nantes Centre Gare Hotel

Mercure Nantes Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,507 reviews

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Hotel extras

  • Triple/family rooms-up to 4 people (breakfast included for kids under 12)

  • 2 private parking lots (outdoor and underground)

  • Top location, 5-min walk from the center and Château, close to TGV station

  • Early check-in and late checkout possible on request (luggage storage)

  • Restaurant open for lunch and dinner-7 days a week-for a 100% homemade meal

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Nantes Centre Gare Hotel

50/51 Quai Malakoff
44000 NANTES
France

GPS:47.216141, -1.543981

Telephone +33 2 40 35 30 30

Fax +33 2 40 89 35 43

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA BRASSERIE

Discover a changing menu that highlights regional products throughout the seasons.

Our accommodation(s)

Mercure Nantes Central Stat. has 3 types of room: spacious fully-equipped Suites, Privilege rooms, high-end services (Nespresso, free minibar, slippers/bathrobe, memory-shaped pillow, and standards.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,507 reviews

TripAdvisor Rating  4.0/5  830 reviews

Great Location and Helpful Staff

Customer review rating 4.0/5

Ore Families - Confirmed reviews ALL

We were only there for a couple of days but we were comfortable. Located next to a station, which is handy. For a 4 star rated hotel I expected an iron and an ironing board in the room. I would have given a higher rating if this had been provided. When asked, the staff at reception got them for us and said that we should take them to our room. We were on our way out so this really surprised me. A 4 star hotel should have had it brought to the room. Besides this, I was happy with our stay.

Dear ORE O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas receptionist

Very nice place to stay

Customer review rating 5.0/5

Fx Families - Confirmed reviews ALL

Very nice hotel for a pleasant stay at Nantes Very well located close to the railway station Employees are customer supporting We definitely recommend this hotel

Hi ! We are delighted that you had a pleasant stay in our hotel and that you have noticed all that made the Spirit Mercure: modern comfort, quality services and especially our staff is always listening customer requests. Comments like your reward our efforts and motivate us even more to always satisfy our customers. Best regards Nicolas receptionist

No consideration for loyal ALL clients

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

- No special welcome, not a word for a Diamond client, nothing in the room as little as a cookie or a fruit! - Room extremely hot, not possible to sleep with the window open because of the noise outside, and air conditioning not functioning. - At check-out, one of the rare times in my life where the simple question "how was your stay?" wasn't even asked. All the more to, once again, a Diamond client. I was, very negatively, amazed by the check-our process, which consists only in handing over your room key and credit card!

Dear OLIVIER M., Thank you for your comment. I am sincerely sorry that you have not had entiére satisfaction during your stay at the hotel. These annoyances are unusual in our hotel and I hope you will trust us again to prove it. Waiting to welcome you. very Sincerely. Nicolas receptionist

well ocated

Customer review rating 3.0/5

Fabien M. Business - Confirmed reviews ALL

problems not taken into account

Dear FABIEN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas receptionist

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

wrong payment invoice. was entered a day twice. no one replies to the emails.

Dear GAETANO M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best regards Nicolas receptionist

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Other web-users rate our hotel

  • 540 reviews 8.8/10 Location
  • 890 reviews 6.2/10 Room
  • 705 reviews 7.7/10 Service
  • 11 reviews 2.8/10 WiFi
  • 517 reviews 5/10 Comfort
  • 375 reviews 7.6/10 Breakfast
  • 269 reviews 5/10 Food
  • 225 reviews 5.3/10 Cleanliness

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