Mercure Nantes Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,613 reviews

Mercure Nantes Centre Gare Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel is certified Green Key

  • 2 private car parks: outdoor and underground (supplement of EUR 12)

  • Triple & family rooms for up to 4 people (free breakfast for kids under 12)

  • Early check-in and late checkout possible on request (luggage storage)

  • Restaurant open for lunch and dinner-7 days a week-for a 100% homemade meal

Our accommodation(s)

Hotel location

Mercure Nantes Centre Gare Hotel

50/51 Quai Malakoff
44000 NANTES
France

GPS:47.216141, -1.543981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BRASSERIE

Discover a changing menu that highlights regional products throughout the seasons.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,613 reviews

TripAdvisor Rating  4.0/5  861 reviews

Perfect location, comfortable accommodation and great restaurant

Customer review rating 4.5/5

Best O. F. T. Business - Confirmed reviews ALL

Stayed here for a quick business trip to Nantes. Stayed in a Privilege room with canal view. The bathroom was huge! The bed was really comfortable and the room was well-appointed. Only oddity was the TV on a stand right as you open the door. Enjoyed dinner in the restaurant onsite and it was delicious and the staff excellent. The breakfast in the morning was one of the best I’ve seen in this category of hotel. Its location next to the Nantes SNCF station (south exit!) was perfect for my T. and not having to go more than a minute from the station exit to the front door. Easy access to the city center and also the tram using the passerelle inside the station or along the canal and up the stairs to the bridge near the chateau.

Customer review rating 2.0/5

P. J. Solo - Confirmed reviews ALL

Good location but moisture in the room

Dear J. P., We have taken note of your disappointment with the cleanliness of the hotel we feel very concerned. Remember that a perfect and cleanliness are among the essential values Accor Hotels hygiene. Please kindly accept our sincere apologies. We immediately re-sensitized our teams. Sincerely, Nicolas receptionist

Great stay

Customer review rating 4.0/5

Maud Solo - Confirmed reviews ALL

Pleasant.

Hi Maud We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas receptionist

perfect location . nine clean place

Customer review rating 3.5/5

L. D. Solo - Confirmed reviews ALL

good experience . helpful staff at 3 am . My only critical point ? at reservation , the lady did not mention anything about this package including " un petit dejeuner inclus" . i was not aware of that snd did not want it since i was leaving at 3:30 sm by taxi . anyway... not a big deal but customer should be aware of what they are buying . I did not have any options to choose but had to accept the cost including this package.

Dear D. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas receptionist

Nice room, good breakfast

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room was nice, bed excellent, slept very well. Breakfast was good too. However I wasn't pleased that personnel wasn't offering empathy nor shower etc.products when my bag was delayed and was missing all the basic products. Staff should be proactive and empathic towards their customer.

Dear TIINA LIISA S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really very surprised by your complaint. We are a train station hotel and deal with these kinds of problems on a daily basis. We make it available to all our customers. Dental hygiene kit, Shaving kit, comb etc etc We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas receptionist

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Other web-users rate our hotel

  • 720 reviews 9.2/10 Location
  • 1,044 reviews 6.3/10 Room
  • 811 reviews 7.7/10 Service
  • 15 reviews 4.9/10 WiFi
  • 406 reviews 7.4/10 Breakfast
  • 312 reviews 5/10 Food
  • 292 reviews 5.2/10 Cleanliness
  • 230 reviews 8.9/10 Vibe

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