Novotel Nantes Centre Gare Hotel 4 stars

Cleaning could be better. The toalet in the room smelt of urin like in the public tolet. The room was smelly so we had to keep the window open most of the time. The sink in the bathroom was stopped. Breakfast was ok.

Found the hotel room very spacious, and modern,The facilities were first class.Meal in the restaurant,and service there overall was well above our expectations.

When we arrived the general appearance was very tired. Our allocated room was set up with a double bed and 2 camp beds though there was only 2 of us. We were then allocated a superior room which seemed more aligned to a 4* hotel. Our key stopped working every time we left the hotel and continually had to get reset.

Satisfactory stay but wi-fi was woeful.

My complaint relates to the state of the room I had at the Novotel Nantes Centre Gare, ( Room number 424 ).The double bed was an iron framed foldup and when someone sat on the pillow half, the lower half would rise up. It was positioned about 15 cm from a wall which made it difficult to get in and out from one side. The carpet was badly stained and the net curtains had holes in them. The separate toilet room had a hole in the wall where a fitting used to be and not been redecorated. The bathroom power socket and light switch were both loose on the wall. The knob for the basin plug mechanism was missing so you have to pull on the rod to make it work. The bath plug mechanism did not work at all. There was black mould on the ceiling, around the bath and under the basin. Bath water leaked onto the floor presumably from a non-existent overflow system or pipe leak. My wife and I paid 167 euros for the room including some room service and breakfast and booked because we wanted to be in a four star hotel. The poor state of the room was far from four star and your response will dictate if we ever stay in an Accor hotel again.

Good service, as always here, room was ready on arrival, nice and clean. Good breakfast is worth paying for. Nice walk into town - I keep coming back.

Unkind people at the reception Too small room Bad cleanings No refill of glass, coffee and sugar in the room

First time stay in this hotel, nice and clean. Good buffet breakfast although was hoping to have a different choices coz we stayed for a week and having the same breakfast everyday became boring. Cleaning service daily. Maybe provide more than just one bottle of water in the room for a family of 4 will be better and also drinking paper cups. I don’t mind asking though. Very accommodating staff. Restaurant food was okay. Just a little bit smLl portion for my husband. Overall, I would love to stay again there if we get to visit Nantes . Good location.

We had a very dirty room and we had to complain about it to the members of staf The money guarantees was way to much for the state of room they offered The website needs improving and give more details when you do a booking

Perfect overnight stay - comfortable sleep with a fresh, healthy breakfast in the morning.

Perfect central location, great views and very quiet. Room was a good size and to a high standard. Breakfast over our five night stay was excellent. All the hotel staff were friendly and welcoming.

My family and I were particularly impressed with the experience of staying in the hotel, especially the provision of air conditioning and the wonderful free breakfast for the children.

We enjoyed our stay but are very disappointed. We arranged 2 taxi’s with reception this morning at 10.30 for collection at 2pm to take us to the flixibus, which was leaving at 3pm. The journey is only about 12 minutes. The taxi hadn't arrived by 2.10 so we checked with reception and the receptionist phoned the taxi company to be told they didn't have any drivers. We thought by pre booking it early and with reception that we wouldn't have any problems. We tried to call other taxis companies and managed to get one which arrived until 2.40 but we couldn't get another one, and had to wait to the same taxi to go back to the hotel and collect the other 3 passengers. The taxi didn't get the 3 passengers to the bus before it left. This meant they had to buy 3 other tickets costing €80 and have to wait another 2 hours to catch the bus. We booked the taxis for 2pm was plenty of time to get to the bus as it's 12 minutes away. If we would have known we would have any problems with booking the taxis through the hotel we would have made other arrangements. We booked the bus as it was cheap and we don't have lots of money to travel. So having to pay €80 extra, which is double than the 6 original tickets it's upsetting.

The hotel seemed like a good fit at first and we enjoyed the welcoming, the room (usual Novotel rooms but that's what we're looking for...). We had the opportunity to check in early-ish (12pm). The less pleasant parts are: 1. cold water!!!!! When you pay that much for a hotel, you expect more than cold water... 2. very bad information from the front desk regarding the taxis to go to the airport: the lady at the from desk told us it was 9 euros approximately at the time (5:30 am). We thought "Great! the hotel is very well positioned and it's a perfect fit for a layover... Bad luck. We ended up paying 57 euros (!!!) and obviously there was no traffic (I can only imagine WITH traffic what the total would have been...)

Room wasn’t ready any earlier than 2 - we were made to wait and then when we got there the bun hadn’t been emptied and the bath and shower were broken