Novotel Nantes Centre Gare Hotel 4 stars

It was a good stay with all the Covid19 restrictions.

This hotel is connected to the congress center, very close to the LU area, close to the train station, to the castle and to downtown. The team is a professional one and happy to support as needed.

good

clean and comfortable room, staffs are very helpful

The room was very clean and wide enough. The lunch package as substitute for breakfast was of poor quality.

Our stay was very brief but most enjoyable and the staff were genuinely exceptional in their efforts to help us.

Treated like 3rd class tourists, never had to pay a deposit on a room before but we had to here. Never felt welcome in the place.

Not sure if you provide feedback to hotels on their websites, tripadvisor etc but I went on the latter this morning and posted the following: ‘Firstly I should say that the accommodation provided complies with all that one would expect of a Novotel, clean, warm & comfortable. However, it is shocking to see that the Accor hotel group are slipping behind the times and not keeping up with the growing customer sensitivity for good environmental practices. To still be finding single-use plastics in use in the rooms in the form of plastic goblets in plastic wrapping, shampoo and shower gel in plastic single use tubes, tea bags in plastic rather than paper sachets etc is shocking. I can’t imagine how many goblets, tubes & sachets get used in this one hotel each day, which then when multiplied by the 1000’s of hotels in the Accor group and 365 days in a year must produce tonnes of landfill waste. Clearly Accor are no longer an industry-leading group and I will be avoiding their hotels in favour of those that are environmentally sensitive until they do so.’

Night ok and dinner in restaurant ok except an error for the price of the chamber The correction was done by reception officer after 2 request : one the evening and the staff are not in charge of this correction and 1 by phone some day after as nothing was done after First request

Hotel Très bien. Very kind and professional staff. Super nice breakfast and with option to take breakfast outside on terras. Location of parking super. only few steps from hotel and with elevator in parking and in hotel.

I had nothing but issues with this hotel regarding service. The room was impeccable, but it does seem that there are systems in place that the hotel is incapable of managing. Every day, some times, multiple times per day, there were issues. It started with the text telling me my key was ready for me, but when I arrived, the room was not ready. When I reserved, I indicated I needed a Vegan meal, and I had an urgent need for my clothes to be pressed. Well, NO ONE knew about my dietary needs, and the "urgent pressing" could not be returned until 24 hours later. There were many others, but the one that takes the cake. I asked the front desk which SUSHI restaurant I could call to have some Sushi delivered. I was informed that I was not allowed to have food delivered because the hotel had a restaurant...a manager did come out after a while to tell me I could order sushi...was it that or when I called room service before closing and was told they could not make anything for me for dinner (dietary restrictions, remember) because it was too late and I should have called earlier...NEVER AGAIN AT THIS HOTEL!!!

Nice hotel with helpful people. The breakfast is good and the room to take it is extremely well exposed to the sun which is just a pleasure first thing in the morning. The bed could have been better for the price my company paid.

We spent 1 night in this hotel. According to platinum membership - we didn't received an upgrade to hogher standard room at arrival. After seeing our room I asked for that and then we received an apartment, which was totally dirty and dusty, In bathroom, there is a melt all over the bathtube.

The hotel was very good but the car park below was a problem . While parked overnight some white car damaged all the near side of my car and did not leave a note . A bit of a put off as the repair cost will exceed the hotel visit .

The hotel was very easy to find, the underground carparking (paid) was very convenient and the venue for the quilt show (the reason we were in Nantes) was next door to the hotel. The room was comfortable and clean, the buffet breakfast (included in price) was varied and plentiful. What we liked most was the convenience of the hotel, what we liked least was that the tables in the restaurant were very close together - difficult to move around the room at breakfast, our room safe did not work, and the tea/coffee supplied in the room was not always refilled. We would definitely choose to stay at this hotel again.