Novotel Nantes Centre Gare 4 stars

Customer review rating (ALL Rating) 4.2/5 703 reviews

Best price
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Novotel Nantes Centre Gare - Image 1
Novotel Nantes Centre Gare - Image 2
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3 rue de Valmy, 44000 NANTES, France

Description

Hotel extras

  • Part of the convention center and benefitting from two meeting rooms

  • Restaurant and bar with view over the marina

  • Close to Nantes city center and train station

  • New partnership with RITM (gym) to take advantage of the discounted rate.

  • Video games area and playground for children

Our accommodation(s)

Hotel location

Novotel Nantes Centre Gare

3 rue de Valmy
44000 NANTES
France

GPS:47.213896, -1.542919

Telephone
Fax +33 2 51 82 07 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT LE VALMY

Our chef serves their suggestions of the day to enjoy in the restaurant or from room service, at lunch from 12 to 2.30pm and at dinner from 7 to 10.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  703 reviews

TripAdvisor Rating  3.5/5  661 reviews

HOTEL AGREABLE

Customer review rating 5.0/5

Thierry Business - Confirmed reviews ALL

PERSONNEL DISPONIBLE ET AGREABLE

Bonjour monsieur, Toute l'équipe vous remercie pour votre gentil commentaire suite à votre séjour chez nous. Nous sommes ravis d'apprendre que votre séjour s'est bien passé et que vous avez apprécié les services proposés du Novotel Nantes Centre Gare. Votre retour positif sur notre personnel nous touche particulièrement, et je ne manquerai pas de partager vos compliments avec toute l’équipe. La satisfaction de nos clients est au cœur de nos priorités, et vos encouragements nous motivent à continuer sur cette voie. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite à Nantes ! Bien à vous, L'équipe du Novotel Nantes Centre Gare

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room heating was not well controllable.. it was over heated even after switching off the system.. may be the ON/OFF never worked... it looked like it was always on keep mineral drinking water bottle in room , at least 1 bottle Breakfast choices are limited, example along with scrambled egg.. keep omelet and boiled option as well

Dear MAHESH J., Thank you for taking the time to tell us about your experience at the Novotel Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe Novotel Nantes Centre Gare

A great disappointment

TripAdvisor rating 1.0/5

Peppi O TripAdvisor review

Solo traveler. I stayed for 2 nights on a business trip. The location is quite handy as it is close to the railway ( 9 min. flat walk) and to the city centre, where my business partners office is located (10-15 min. flat walk). From the outside it looks a little run down (e.g. old signage and dated style). Staff seems nice although they are not really helpful, or maybe they don't have the resources to be helpful. I arrived in the city at 1pm during a red warning storm but I wasn't allowed to check in until 4pm, although they offered to keep my luggage if I wanted to go for a walk (?). At check -in they charged me €100 deposit, I was told in case I incurred in extra expenses (e.g. room service). At check-out they ensured the deposit would be returned to my account in the afternoon but I am still waiting for the reimbursement 3 days after. Breakfast is quite good, although it could be better tended (e.g. egg boiler had insufficient water to boil the eggs and the temperature was too low). They didn't have vegan milk (soya, oat etc..). Also, it was unpleasant that staff vacuumed near guests tables during breakfast. My room was quite run down: the carpet was stained and had cigarette burns. The room had peeled walls, and there were broken tiles in the bathroom. The furniture didn't look too fresh. I didn't dare to sit on the sofa since the upholstery didn't look very clean. The mattress was really bad. I could feel (and hear) all the springs and woke up with a very bad back pain in the morning. The heating wasn't working either and didn't get fixed during my stay, although I had advised reception of the problem. In summary: Novotel was such a disappointment and not worth the money. The pictures they show on the website and booking platforms are not accurate (at least for my room). I won't recommend it to anyone.

well located

Customer review rating 2.5/5

Ank Families - Confirmed reviews ALL

a bit old , not a 4 stars hotel

Dear SOFIA ANUCA G., Thank you for your comment. We're pleased to hear that you enjoyed our location. We also appreciate your feedback regarding the condition of the hotel. Your input is valuable as it helps us continually improve the quality of our services and facilities. We hope to have the opportunity to welcome you again and provide you with an experience that fully meets your expectations. Kind regards, Sincerely, L'équipe Novotel Nantes Centre Gare

Very good service and great location.

Customer review rating 4.0/5

Ola A. Business - Confirmed reviews ALL

The stay was a pleasant one made memorable by staff that are always ready to help. Although I could not get a room for the three days, they really helped me to get in another hotel for the rest of the stay. Thank you all.

Dear A., Thank you so much for your kind words! We’re delighted to hear that our staff contributed to making your stay a memorable one. We’re sorry we couldn’t accommodate you for the full three days, but we’re glad we could assist in arranging a room at another hotel. It was our pleasure to help, and we hope to welcome you back in the future for a longer, seamless stay. Best regards L'équipe Novotel Nantes Centre Gare

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Other web-users rate our hotel

  • 225 reviews 8.7/10 Location
  • 330 reviews 5.7/10 Room
  • 349 reviews 8.9/10 Service
  • 7 reviews 5/10 WiFi
  • 139 reviews 7.3/10 Breakfast
  • 108 reviews 6.7/10 Food
  • 98 reviews 7/10 Cleanliness
  • 98 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.