Novotel Nantes Centre Gare 4 stars

Customer review rating (ALL Rating) 4.2/5 758 reviews

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Novotel Nantes Centre Gare - Image 1
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Novotel Nantes Centre Gare - Image 4
3 rue de Valmy, 44000 NANTES, France

Description

Hotel extras

  • Part of the convention center and benefitting from two meeting rooms

  • Restaurant and bar with view over the marina

  • Close to Nantes city center and train station

  • New partnership with RITM (gym) to take advantage of the discounted rate.

  • Video games area and playground for children

Our accommodation(s)

Hotel location

Novotel Nantes Centre Gare

3 rue de Valmy
44000 NANTES
France

GPS:47.213896, -1.542919

Telephone
Fax +33 2 51 82 07 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT LE VALMY

Our chef serves their suggestions of the day to enjoy in the restaurant or from room service, at lunch from 12 to 2.30pm and at dinner from 7 to 10.30pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  758 reviews

TripAdvisor Rating  3.5/5  658 reviews

Very nice staff and excellent location for conference attendees

Customer review rating 3.5/5

Ulf S. Business - Confirmed reviews ALL

Since the hotel is neighbour to the congress centre, it is very practical to stay there if you are attending a congress. My room was large and good in all important aspects, except that the pillows were too stiff. Another disadvantage was that internet connection was very slow at certain times. The room temperature was comfortable despite some days were hot outside. I was disappointed about the restaurant, serving raw meat (as is normal in France) despite I asked it to be well done. The menu was not very interesting either. But I had some good drinks in the bar and the breakfast was fine (although that was not what my Asian colleague thought). The staff in the reception was always very polite, attentive and helpful, simply the best you can find.

Drea Ulf Thank you for your detailed feedback. We're glad to hear that you enjoyed several aspects of your stay, such as the proximity to the congress center, the size and comfort of your room, and the excellent service at the reception. However, we regret that some areas did not meet your expectations, particularly the stiffness of the pillows, the slow internet connection, and your dining experience at the restaurant. Please rest assured that we take your comments seriously and will work on improving these aspects. Once again, we sincerely appreciate your observations, as they help us continually enhance our service. The direction

Good location and great service

Customer review rating 4.5/5

Sivapalan Business - Confirmed reviews ALL

The hotel was next to the congress, so it was very convenient for me. The reception/front desk staff were very helpful and patient. They took time to attend to my requests despite me not knowing French and visiting Nantes for the first-time. Overall, a great experience. Thank you, Novotel, :)

Dear Mr. Sivapalan, Thank you for your kind feedback. We're delighted to hear that our location next to the congress was convenient for you and that our reception team was able to assist you effectively. It's wonderful to know that your first visit to Nantes was a positive experience. We hope to welcome you back to Novotel in the future! Best regards, The Novotel Team

Dreadful - Avoid

TripAdvisor rating 1.0/5

1975GC Families - TripAdvisor review

Awful experience. We attended before check in to advise the front desk we had arrived. No issue that room was not ready before check in time but stunned to be phoned later that evening while at dinner to be asked if we still wanted the room. When we did get the room it was clear one of the beds had not been changed and the sheets were filthy. The duty manager did not believe us and insisted on seeing the room. Although initially told there was no alternative we were soon offered another but without properly functioning aircon. This was presented on a take it or stay in the dirty room basis. It should not be above a manager to change a bed - I’ve stayed at and worked for five stars where that would have been done immediately. We were given drinks vouchers as a sop but since we were only staying one night and it was at that stage already after midnight the gesture was entirely token. Breakfast the next morning was chaos and the cleaning staff were mopping and hoovering as guests ate. Shambolic operation - even Basil Fawlty would do better here… stay elsewhere…

Well located

Customer review rating 3.0/5

M Z. Families - Confirmed reviews ALL

I requested a room with castle view, after reaching the room allocated I was informed that the rooms had been accidentally switched around by another colleague. So 1 disappointment. Second disappointment was that there is black mould in the bathroom ceiling. At the breakfast table the eggs were raw and needed to be boiled, I put them to boil 3 times but they still weren't cooked enough. Also the scrambled eggs were in the same pan as hot meat,- for a vegetarian that was very off putting. What I liked was the rituals hand wash, shower gel, the detox water and the mini kids play area.

Dear Maheem Z., Thank you for taking the time to tell us about your experience at the Novotel Nantes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your feedback regarding our breakfast and its organization in general. Your opinions are very valuable in constantly optimizing our customer relations and your well-being. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nantes Centre Gare Team

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

To catch an early train to Paris - ideally situated. Generally happy with the room, but the mini fridge was empty, and no tea or milk for the hot drinks at all…???

Dear Guest, Thank you for sharing your experience. We’re glad you found our location ideal for catching your early train to Paris and that you were generally satisfied with the room. If you have a preference for a full mini fridge, we would advise your to book our executive rooms, that comes with complementary beverages and treats in the minibar. As for the tea and coffee this is certainly not up to our usual standards, and we will address this with our housekeeping team to ensure it doesn't happen again. We appreciate your feedback and hope to have the chance to welcome you back with an improved experience. Best regards, The Novotel Nantes Centre Gare Team

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Other web-users rate our hotel

  • 234 reviews 8.8/10 Location
  • 351 reviews 5.4/10 Room
  • 367 reviews 8.9/10 Service
  • 7 reviews 3.6/10 WiFi
  • 147 reviews 7.6/10 Breakfast
  • 111 reviews 6.7/10 Food
  • 111 reviews 6.6/10 Cleanliness
  • 108 reviews 3.7/10 Vibe

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