Novotel Warsaw Center 4 stars

Customer review rating (ALL Rating) 4.7/5 8,018 reviews

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Novotel Warsaw Center - Image 1
Novotel Warsaw Center - Image 2
Novotel Warsaw Center - Image 3
Novotel Warsaw Center - Image 4
ul. Marszalkowska 94/98, 00-510 WARSAW, Poland

Description

Hotel extras

  • 5 minutes' walk to the Central Train Station and Pałac Kultury

  • Conference center with 17 rooms of various sizes

  • Modern, stylish lobby

  • Fitness center

  • 25 minutes to Chopin Airport by SKM (Fast City Train)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with double bed

Photo out of - Superior room with double bed

Functional, spacious room with a large bed, overlooking the National Stadium, on floors 23 to 31. Sleeps up to 2 adults.

  • Views:

    River side

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 19 m² / 204 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: River side
See availabilities

Comfortable room with large bed and single sofa offers view of city skyline, located on floors 10-16. Air Cooling System, WIFI, tea and coffee making facilities, mineral water, LCD TV, hairdryer and safe.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 19 m² / 204 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Functional, spacious room with a large bed, overlooking the National Stadium, on floors 17-22. Max. 2 adults and 2 children.

  • Views:

    River side

Max. number of persons
4
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with large bed, panorama of city located on floors 17-31. Nespresso machine, extra toiletries, bathrobe, slippers and 15% off the restaurant and bar. Max for 2 adults, room amenities free of charge.

  • Views:

    City View

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Modern room with 2 separate beds, on floors 17-27. Nespresso machine, additional toiletries, bathrobe and slippers and 15% off the restaurant and bar. Complimentary room amenities for a max of 2 adults.

  • Views:

    Panorama view or River side

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Complementary in room coffee or tea
  • Catering serviceAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious room with a large bed and sofa on floors 10-16. Air conditioning, WiFi, tea and coffee making facilities, LCD TV, hair dryer and safe. Maximum 2 adults and 2 children.

  • Views:

    River side

Max. number of persons
4
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious room with 2 comfortable single beds, 90 cm wide, on floors 2-9. Air conditioning, WiFi, tea and coffee facilities, LCD TV, hairdryer, minibar and safe. Max. 2 adults.

  • Views:

    City View or River side

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with a single bed, on floors 2-31. Air cooling system, WiFi, tea and coffee facilities, LCD TV, hairdryer and safe. Max. 1 adult. Some rooms are adapted for guests with disabilities.

  • Views:

    City View or Panorama view

Max. number of persons
1
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Family Suite

Photo out of - Family Suite

Suite with a separate bedroom and living room on the 28th floor. Coffee machine, extra toiletries, slippers, bathrobe, 15% off restaurant services. Up to 2 adults and 2 children, amenities free of charge.

  • Views:

    City View

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Warsaw Center

ul. Marszalkowska 94/98
00-510 WARSAW
Poland

GPS:52.229367, 21.013171

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 742 rooms
  • 8 rooms for people with reduced mobility
  • 151 family rooms
  • 41 connecting rooms
  • 742 non-smoking rooms
  • 31 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Limousine

  • Limousine

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

17 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Video game area
  • Play area
  • Foosball
  • Tourist guide for families

Well-being

Novotel

  • On site

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • Near the property
  • Indoor parking
  • Private
  • 600 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.398 ft

  • Parking pricing: 25.05 € 110 PLN Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Accessibility

  • Elevators

NOVO SQUARE LOUNGE BAR

Photo out of - NOVO SQUARE LOUNGE BAR

International cuisine

Cooking style
International
Chef name
Shehab ABDELAZIZ
Capacity
52
Accessibility
Accessible service
ul Marszalkowska 94/98, 00-510 Warsaw, Poland
Telephone +48 22 596 13 55
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

International cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  8,018 reviews

Customer review rating 5.0/5

Kati E. Families - Confirmed reviews ALL

Dear Kati, Thank you for your positive feedback regarding your recent stay at Novotel Warszawa Centrum. We are delighted to hear that you appreciated our location, the quality of our rooms, and the overall value we offer! Best regards, Anna, Guest Experience Specialist

Customer review rating 3.5/5

Tiina P. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Piotr D. Solo - Confirmed reviews ALL

Dear Piotr, Thank you for sharing your positive experience at Novotel Warszawa Centrum during your recent stay for a wedding. It is wonderful to hear that you found our location to be exceptional and that our amenities met your expectations. We are particularly pleased that our staff, especially the night shift team, were able to assist you in retrieving your lost phone. Their dedication to guest service truly reflects our commitment to providing a memorable stay. I sincerely apologize for the oversight regarding the towel change during your stay. Your feedback about the day shift communication will be taken into account as we strive to improve our service consistently. We appreciate your understanding in this matter. We look forward to welcoming you back on your future visits to Warsaw! :)) Best regards, Anna, Guest Experience Specialist

Customer review rating 5.0/5

Hannah M. C. Families - Confirmed reviews ALL

Dear Hannah, Thank you for your kind words regarding your recent family stay at our facility. We are delighted to hear that you enjoyed the central location, comfortable accommodations, and engaging activities for children. It is also wonderful to know that our staff made a positive impact during your visit. We appreciate your feedback and hope to welcome you and your family back in the future! :)) Best regards, Anna, Guest Experience Specialist

Customer review rating 2.5/5

Saulius Z. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Vlastimil K. Business - Confirmed reviews ALL

Was good but for example i believe i was supposed to have a welcome drink, did not happen. I would also expect some info about wellness, fitness etc. Best!

Dear Vlastimil K., Thank you for your feedback. We are sorry we could not meet your expectations regarding the welcome drink and information about our wellness and fitness facilities. Your comments are valuable to us as we strive to enhance our guest experience, we will look into that! Best regards, Kacper, Guest Experience Specialist

Customer review rating 5.0/5

Kati E. Families - Confirmed reviews ALL

Very nice hotel, good location, nice rooms, nice view, good value of the money!

Dear Kati, Thank you for your positive feedback regarding your recent stay at Novotel Warszawa Centrum. We are delighted to hear that you appreciated our location, the quality of our rooms, and the overall value we offer! Best regards, Anna, Guest Experience Specialist

Customer review rating 3.5/5

Tiina P. Couples - Confirmed reviews ALL

We had executive room. There was nothing specific or wow to be an executive room compared to e.g. superior. Except 15% discount. I was expecting more.

Customer review rating 5.0/5

Piotr D. Solo - Confirmed reviews ALL

I have stayed in Novotel on heartists for a wedding in Warsaw. If youre a tourist looking for a place for your first Warsaw visit- look no more. Great Value for money, excellent amenities. Location- second to none. To say youre in the centre of Warsaw is an understatement, this property is so iconic in Warsaw it defines where the city centre is. Metro system entrance is outside their door literally 10 steps away. Countless buses, trains, trams, nighttime public transport, taxi stop right outside, next to all the shops and attractions this city has to offer. The view is breath-taking. Aircon works well and room is spotless. Bed comfortable and of great size. Fridge in room is an additional touch- keep my cans of energy drinks cold ;) Staff is extremely helpful and efficient. I had a fantastic interaction with night shift team on Friday/Saturday night 30/10/26 - I lost my phone and I understand that its my problem, however the team treated it as if they lost it themselves. While I was panicking the security took 1 minute to quickly check security cameras to get registration plate nubmer of the taxi I left my phone in, reception staff pulled my phone number from my reservation (I didnt even remember my own number!) and kept calling it from their private mobile to help me get it back. In the end I got my phone back few hours later- thanks to them. Thank you guys again! Excellent example of walking the extra mile. The only negative I can think of is one young female receptionist from Saturday afternoon (round 1PM) cant remember her name I believe she was blonde. I spoke with her twice to organise towels being changed in my room, however this was never actioned. I came back after midnight to find the same towels still in the bathroom. However the nighshift team quickly resolved my issue after calling the reception desk. I would say that was not perfect communication regarding the day shift staff however the nighttime people more than make up for that. Will definitely use this hotel each time I travel to Warsaw in the future.

Dear Piotr, Thank you for sharing your positive experience at Novotel Warszawa Centrum during your recent stay for a wedding. It is wonderful to hear that you found our location to be exceptional and that our amenities met your expectations. We are particularly pleased that our staff, especially the night shift team, were able to assist you in retrieving your lost phone. Their dedication to guest service truly reflects our commitment to providing a memorable stay. I sincerely apologize for the oversight regarding the towel change during your stay. Your feedback about the day shift communication will be taken into account as we strive to improve our service consistently. We appreciate your understanding in this matter. We look forward to welcoming you back on your future visits to Warsaw! :)) Best regards, Anna, Guest Experience Specialist

Customer review rating 5.0/5

Hannah M. C. Families - Confirmed reviews ALL

Really lovely family stay in heart of city center so close to train, shopping and short walk to old town, brilliant for family trip, kids activities in hotel kept them entertained and room was lovely and comfortable and clean at an excellent price, staff in reception and hotel bar very helpful.

Dear Hannah, Thank you for your kind words regarding your recent family stay at our facility. We are delighted to hear that you enjoyed the central location, comfortable accommodations, and engaging activities for children. It is also wonderful to know that our staff made a positive impact during your visit. We appreciate your feedback and hope to welcome you and your family back in the future! :)) Best regards, Anna, Guest Experience Specialist

Customer review rating 2.5/5

Saulius Z. Solo - Confirmed reviews ALL

As an Accor Platinum member, I was initially offered an upgrade upon check-in. However, I quickly realized that all the higher-tier rooms remain completely unrenovated and dated, so I voluntarily asked to be downgraded back to an standard room just to stay in a modern space. It is a truly baffling management decision to renovate only the lowest room category while leaving premium rooms stuck in the past. To be fair, the renovated room itself was stylish, cozy, and offered a wonderful view over the city. Unfortunately, the rest of the experience fell short: The bed was far too soft and unsupportive, making for an uncomfortable night's sleep. The windows offer poor soundproofing, and I was woken up early in the morning by tram noise from the street below. In the bathroom, there was a persistent smell of stagnant, sour water, and the water pressure on the 16th floor was remarkably weak. Additionally, the water refill station on the 16th floor was out of water. The hotel’s common spaces are in desperate need of modernization. The lobby, corridors, and dining areas feel heavily worn and neglected. Easily one of the worst hotel breakfasts in Warsaw and nowhere near worth the price. The presentation equipment, serving ware, and crockery are visibly tired and outdated. While the spread looks reasonably wide at first glance, it is almost impressive how virtually every single item managed to be completely bland and low-quality. Even Ibis Styles Warszawa Centrum significantly outperforms this Novotel in both taste and food quality, and comparing it to Crowne Plaza The HUB isn't even a contest - yet Novotel's rates are almost consistently higher. A nice room renovation cannot make up for neglected public spaces, plumbing and noise issues, and an unacceptably poor breakfast experience.

Customer review rating 4.0/5

B B. Business - Confirmed reviews ALL

Generally good to excellent, but the breakfast is suffering from too little staff for such a large hotel. I miss the bar-seats at the bar in the evening, meaning some other bar got my business.

Customer review rating 5.0/5

Jean P. E. Couples - Confirmed reviews ALL

super

Dear Jean, Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience at Novotel Warszawa Centrum. Your satisfaction is our priority, and we look forward to welcoming you back in the future :) Best regards, Maciej Guest Experience Specialist

Customer review rating 5.0/5

Erik S. Business - Confirmed reviews ALL

very nice stay; all facilities are present

Dear Erik, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our facilities to be satisfactory. Your satisfaction is our priority, and we look forward to welcoming you back in the future :) Best regards, Maciej Guest Experience Specialist

Customer review rating 4.5/5

Marios K. Business - Confirmed reviews ALL

very polite and friendly staff. Excellent service and breakfast. Nice rooms

Dear Marios, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our staff's service, and found our location and breakfast to your satisfaction. Your kind words motivate us to maintain our high standards. Best regards, Maciej Guest Experience Specialist

Customer review rating 2.5/5

Blane R. Families - Confirmed reviews ALL

When I checked in, I had booked thru a 3rd party but needed to change dates, and the desk clerk got some things messed up, and instead of paying around $350, my stay cost me over $500. So part my fault, part their fault, but I didn't notice it until a week later, so on me. Won't let that happen again. The room was nice, view was great, and the smell when you walk into the lobby is awesome. Jakub was great on my first stay here, but wasn't there when I checked in or checked out, but he made sure my first stay here was awesome.

Customer review rating 4.5/5

Joao M. Business - Confirmed reviews ALL

I arrived at a moment when many other customers where checking in. I could have done the check in online, but I prefer to do it at the premises. Staff at reception desk were very friendly. The room was already available although I arrived before official check-in time. Rooms were clean, and similar to the pictures that are available on the website (which is not always the case). One thing that can be improved: the invoice for foreigners could be automatically in English, or the staff could ask if the customer prefers it in English. Breakfast was ok (sufficient food alternatives), but I had better breakfasts in hotels with the same star rating. The breakfast room may be a little bit too small for such a large hotel.

Dear Guest, We are very pleased to receive your comment about your stay at Novotel Warszawa Centrum. It is always a pleasure to receive positive feedback from our guests. I hope that you will choose to stay with us again. See you soon! Aneta- Guest Experience Specialist

Customer review rating 4.0/5

Spencer Y. Solo - Confirmed reviews ALL

Good location; room size was decent. i appreciate the water filling station (but i would also appreciate an ice machine). On the negatives; the twin beds were tiny! I really couldn’t get comfortable. Breakfast was good but very crowded. The bath towel was on the thin side

Customer review rating 4.0/5

Lucyna B. Couples - Confirmed reviews ALL

Easy reservation, pleasant check in, comfortable room.

Dear Lucyna B., Thank you for your positive feedback. We are delighted to hear that you enjoyed our great location, easy reservation process, and comfortable room. Your satisfaction is our priority, and we look forward to welcoming you back in the future! Best regards, Kacper, Guest Experience Specialist

Customer review rating 3.0/5

Paivi V. Families - Confirmed reviews ALL

Feedback, Upon arrival the hotel, we were greeted in a friendly manner and informed that we would receive a room upgrade, thanks to my Accor Gold membership. When we went to our room, our key card did not work. A member of the housekeeping staff stated that the room was already occupied. We returned to the reception to report this. Our key card was then re-encoded, and we went back to the room. The same housekeeper was surprised and insisted that the room was occupied, noting that someone else’s belongings were inside. We went back to the reception again to explain the situation. This time, we were given some chocolate, one voucher for a drink at the hotel restaurant, and keys to a new room. The situation was handled well, and I assumed it would be resolved once we moved to the new room. I was wrong. As we were heading to the new room, I received a call from Jacob, who explained that the number of the wrong room had been written on the room card and that my Accor Gold member welcome amenities would be delivered to this new room instead. Furthermore, I discovered that the Executive room we had been upgraded to at check-in had been downgraded. Additionally, I had booked a room with twin beds, but now I was forced to share a double bed—and a single duvet—with my 17-year-old son, which negatively affected both of our nights' sleep. So, the joy of a room upgrade turned into us being penalized for a clerical error made by the reception staff; we didn’t even get the room type I had originally booked (a Superior Twin). We were disappointed by how this was handled, and I truly hope that things go better with the four other Accor hotel bookings we have for the remainder of the year. Best regards, Päivi V. (reservation number QRHPGGXM)

Customer review rating 5.0/5

Mario P. Solo - Confirmed reviews ALL

I just enjoyed the time at the city and at the hotel. Thanks for the kind and friendly hospitality

Dear Mario P., Thank you for your positive feedback regarding your recent stay at Novotel Warszawa Centrum. We are delighted to hear that you enjoyed our convenient location and comfortable accommodations, as well as the hospitality provided by our team! :) Sincerely, Kacper, Guest Experience Specialist

Customer review rating 3.0/5

Ms D. A. Business - Confirmed reviews ALL

The service was not UpTo the mark. Food options were not considering dietary restrictions. Basic aspects were not looked into example there are tea pots but no tea strainer to put the tea leaves

Customer review rating 2.0/5

Stella C. Business - Confirmed reviews ALL

Location was perfect at the city centre, the room was not well ventilated and has old carpet smell. The restaurant area is too crowded, taking more time to search for a seat.

Customer review rating 5.0/5

Emma D. Solo - Confirmed reviews ALL

Quick overnight stay in Warsaw and I loved staying at this hotel again. The hotel is within walking distance from the main train station, the staff are lovely, and rooms have incredible views!

Dear Emma D., Thank you for your kind words regarding your recent stay at Novotel Warszawa Centrum. We are delighted to hear that you enjoyed the convenient location, our wonderful staff, and the views from your room. We look forward to welcoming you back soon :) Best regards, Maciej Guest Experience Specialist

Other web-users rate our hotel

  • 4,201 reviews 9.4/10 Location
  • 4,688 reviews 8.2/10 Room
  • 3,879 reviews 9/10 Service
  • 76 reviews 7.4/10 WiFi
  • 2,546 reviews 9.1/10 Breakfast
  • 1,822 reviews 5.4/10 Comfort
  • 1,796 reviews 8.8/10 Food
  • 1,605 reviews 8.7/10 Cleanliness

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