Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.1/5 590 reviews

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Via Andrea Noale 291, 00155 Rome, Italy

Description

Hotel extras

  • Mediterranean cuisine with local products, family friendly.

  • Located near the highway and the ring road

  • Conference center with modern technologies also for hybrid meetings.

  • Outdoor seasonal swimming pool.

  • Covered car park for a fee and free parking near the hotel.

Our accommodation(s)

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Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 Rome
Italy

GPS:41.914259, 12.623468

Telephone
Fax +39 06 229 1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

RISTORANTE GRAN 15

In a cozy setting overlooking the pool, the restaurant offers excellent Italian cuisine with regional dishes. Special menu for children

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  590 reviews

TripAdvisor Rating  3.5/5  1,257 reviews

Good stay

Customer review rating 4.0/5

M.m. Families - Confirmed reviews ALL

It was all perfect, but the initial misunderstanding about the room to book, which leads me to pay in the end more than I could have done booking on-line. The hotel staff was very kind and actually helped, but clearly what I was told over the phone during the booking phase was not entirely true

I'll not book again

TripAdvisor rating 3.0/5

eino88 Business - TripAdvisor review

The receptionist was helpful. But the room was clean and spacious but with a very bad view on the first floor. The hotel location is very bad with a craked route and so far from the central of Rome. You should make a shuttle bus service to the central of Rome. Finally the gym was terrible no machines and very tight.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - gm

Bad location

TripAdvisor rating 2.0/5

sameer2708 Couples - TripAdvisor review

Disappointing Location, Decent Stay While the room and service at Novotel were up to standard, the location left much to be desired. The surrounding neighborhood felt unsafe with poor lighting, and public transport options were unreliable. The nearest station, La Ruscita UIM, was closed during my stay, making it nearly impossible to get around without a car. If you’re planning to explore Rome, I highly recommend hiring a vehicle, as public transport near hotel is not dependable. It’s a shame that such a well-run hotel is in such an inconvenient location.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - gm

Feelings of total isolation from the world and of uselessness for the hosts

Customer review rating 0.5/5

D. P. Families - Confirmed reviews ALL

I made the most serious mistake, having the impression that this hotel is in Rome. Yes, it was my mistake. But from here until the lack of functionality of the equipment, it is unacceptable: NO light in the hallway and at the bathroom mirror; the inefficiency of the water drain at the toilet bowl; the total lack of respect of the reception staff. In connection with this aspect, I note that, for example, the behavior of the receptionist Erika was reprehensible! He reproached me that I had the obligation to inquire whether the metro station, which you can reach in 10 minutes from the hotel, is functional or not. Perfectly true, with one condition: let me know, from the reception, that until 12.10.2024 the trains will not stop at this station. In short, I decided to leave the hotel after one night spent there, although I had paid for two hotel days. I have never encountered so much disrespect, lack of common sense, lack of professionalism, lack of ethics and much more, in the more than 100 hotels visited so far. I will NEVER return to such a location.

Dear Guest, I am very sorry to read your negative feedback and I offer my personal apologies for your inconvenience; However, I would like to clarify some points: The train exists and stops at the La Rustica UIR station located 450 meters from the hotel; The management is by Trenitalia which does not inform us if there are works in progress or disruptions on the Rome Tiburtina - Guidonia line; In your specific case the train did not stop for maintenance on the railway line; You can check on the website www.trenitalia.it; For the problem reported with the non-working light in your room, I personally went up to check and I can assure you that once the magnetic key was inserted in the appropriate pocket the light came on everywhere; For the reported drain problem, I renew my apologies because we clearly had a pressure problem in the system due to a drop in voltage; For us, quality and customer feedback are fundamental and certainly help us to improve; I thank you and send you my best regards Sergio Mobilia - general manager

The location is far from the city centre but overall it’s a good stay

Customer review rating 3.0/5

Ernest L. Friends - Confirmed reviews ALL

The location of the hotel was inconvenient, as it’s far from the city and tram or metro access was not available. We had to rely on taxis, which increased our expenses. On a positive note, the room was decent, and the breakfast was above average.

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Other web-users rate our hotel

  • 350 reviews 5/10 Location
  • 408 reviews 6.2/10 Room
  • 515 reviews 8.7/10 Service
  • 27 reviews 5.4/10 WiFi
  • 271 reviews 8.7/10 Breakfast
  • 220 reviews 6.4/10 Cleanliness
  • 175 reviews 6.2/10 Food
  • 87 reviews 7.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.