Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.1/5 505 reviews

Via Andrea Noale 291, 00155 Rome, Italy

Hotel extras

  • Mediterranean cuisine with local products, family friendly.

  • Located near the highway and the ring road

  • Conference center with modern technologies also for hybrid meetings.

  • Outdoor seasonal swimming pool.

  • Covered car park for a fee and free parking near the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 Rome
Italy

GPS:41.914259, 12.623468

Telephone
Fax +39 06 229 1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RISTORANTE GRAN 15

In a cozy setting overlooking the pool, the restaurant offers excellent Italian cuisine with regional dishes. Special menu for children

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  505 reviews

TripAdvisor Rating  3.5/5  1,202 reviews

Good stay but far from the city

Customer review rating 4.5/5

Alexis K. Business - Confirmed reviews ALL

I have not much to share as I was whole day out, going out early without having breakfast or enjoying the swimming pool (which was not available). But the reception staff was incredibly attentive and ready to support any needs, specially Omar, who oriented me in all questions and needs I had. Is good to see the younger generations are not lost yet. Congratulations

Terrible Room Conditions and No Resolution to my Reported Issues

TripAdvisor rating 2.0/5

Reg V TripAdvisor review

The room that was allocated to me was already occupied when I opened the door and walked in. The man asleep on the bed was MOST surprised. I was given another room, the photos of which are attached to this review. Added to this the AC did not work and when I turned it on, it crackled and hissed llike a short-circuit was present in the switch. Very worrying. I will do everything that I can to avoid staying at thyis hotel ever again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Sergio Mobilia - general manager

Terrible service & condition

Customer review rating 1.0/5

Reg V. Business - Confirmed reviews ALL

I was given a room which when I opened the door, was occupied. I was given a different room which reception told me was originally given to the ‘new’ occupant. I soon found out why; dirty, broken bathroom ceiling, broken shower head, mould around the shower. I tried to switch on the AC and was electrocuted. Reported to reception and was told “well don’t use it”. Staff shortages meant poor restaurant service and the steak was the toughest steak I’ve ever eaten.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilia - direttore

Good stay

Customer review rating 4.5/5

Federico Families - Confirmed reviews ALL

personnel very kind, accommodation comfortable and quiet

Good evening, We really appreciate your comments regarding your stay at Novotel Roma Est. It is always a pleasure to receive positive feedback. I will share your comments with our Staff that work so hard everyday for the customers. We remain at your disposal if you need and we hope to see you one more time here! Kind regards, Marco Parenza - Front Desk Guest Relations -

Good

Customer review rating 4.0/5

M.haisan Families - Confirmed reviews ALL

Hotel is good but you have to improve 2 things: 1.entrance road(pretty bad) needs repairs 2.add a sign when entrance to hotel road, so people know which way to follow.

Good evening, first of all we want to thank you for choosing us and for spending your time with such a good advice. We work so hard everyday for our customers and we will take into consideration your comments to improve our services. Unfortunately we can not take action alone about the street in front us but we already did a reporting to the city of Rome. We hope to see you again! Kind regards, Marco Parenza - Front Desk Guest Relations -

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Other web-users rate our hotel

  • 289 reviews 6/10 Location
  • 362 reviews 6.4/10 Room
  • 441 reviews 8.6/10 Service
  • 14 reviews 3.4/10 WiFi
  • 240 reviews 8.1/10 Breakfast
  • 191 reviews 5.9/10 Cleanliness
  • 67 reviews 6.3/10 Pool
  • 57 reviews 4.5/10 Amenities

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