Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.3/5 878 reviews

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Via Andrea Noale 291, 00155 ROME, Italy

Description

Hotel extras

  • Mediterranean cuisine with local proposals and products, family friendly.

  • Located near the highway and the ring road

  • Convention center equipped with modern technologies, also suitable for hybrid meetings.

  • Outdoor seasonal swimming pool, open only in summer.

  • Covered car park (paid) and free municipal car park near the hotel.

Our accommodation(s)

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Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 ROME
Italy

GPS:41.914259, 12.623468

Telephone
Fax +39 06 229 1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RISTORANTE GRAN 15

In a cozy setting overlooking the pool, the restaurant offers excellent Italian cuisine with regional dishes. Special menu for children

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  878 reviews

TripAdvisor Rating  3.7/5  1,282 reviews

Customer review rating 3.5/5

Alexandros K. Families - Confirmed reviews ALL

We stayed as a family at the hotel, 3 families. The location was ok and the size of the rooms was satisfactory. There was a large parking lot. So for the price, it was OK. The rooms need renovation, especially the carpets in some rooms. And I haven't received my deposit back yet.

Customer review rating 3.0/5

Shiu P. J. Y. Families - Confirmed reviews ALL

Bad shower system , drainage block, water not goes smoothly, we been changed 3 rooms to get a reasonable bath tub for smooth water drainage. And 2 mosquitoes in rooms. I don’t see any upgrade or room privileges for Gold member.

Customer review rating 3.5/5

Francesco S. Families - Confirmed reviews ALL

The hotel offers clean and spacious rooms. Some rooms may have slightly dated bathroom fixtures, such as the shower, but overall they are perfectly adequate and functional. The lobby is comfortable and welcoming, and the restaurant serves good-quality food (including breakfast) The hotel is equipped with a swimming pool, a gym, and a large free parking area. The location is convenient for reaching the city center either by car or by using the nearby public transport stop. On the downside, the surrounding neighborhood feels rather desolate and run-down.

Mosquitoes & apathetic customer service

TripAdvisor rating 2.0/5

Mukesh P TripAdvisor review

I had a very uncomfortable and sleepless night due to mosquitoes at this hotel. Most Novotel hotels I stayed at are good, hence booked here, but this one is clearly exception. Below is an extract of their Customer Services response (on 24.11.25) regarding my complaint. ".... I would like to clarify that regarding the presence of mosquitoes, our property is located in the countryside, where occasional insects unfortunately cannot be completely avoided. Please rest assured that a full pest-control treatment had been carried out just days before your stay, and we did not receive any similar reports from other guests during your stay. We fully understand the inconvenience; however, as this is an external and natural factor that cannot be entirely controlled....." Customer Service is poor all round as initially they had not acknowledged my written complaint and only responded after a follow up. Statement above is telling in itself as to how they treat customers. After a call, Reception provided mosquito spray at 2.30am. Barring responses from hotel, other aspects were okay.

Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to read that your stay was not as comfortable as expected. However, after carefully reviewing your case once again, we would like to clarify a few important points for full transparency: - A complete pest-control treatment had been carried out just before your arrival, certified by our external contractor. - No other guest reported any similar issue during the same period. - When you contacted Reception at night, our team immediately delivered mosquito spray at 2:30 a.m., doing everything possible to assist you at an unusual hour. - Regarding your written complaint, our records show that you received a reply the very same day, followed by an additional clarification. While we fully understand that occasional insects may appear due to external environmental factors—especially in the countryside—we believe our team acted promptly and professionally throughout. We sincerely regret that your experience did not match your expectations, but we remain committed to providing a high level of service to all our guests. Kind regards, Sergio Mobilia General Manager

Customer review rating 0.5/5

John K. Business - Confirmed reviews ALL

Aircondioning disabled resulting in an extremely hot room that could not cool down over a 4 night stay. Exorbitant pricing on drinks. Not very well located and road conditions to hotel very poor. No road signs indicating location of hotel

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Other web-users rate our hotel

  • 375 reviews 5.9/10 Location
  • 447 reviews 6/10 Room
  • 579 reviews 8.9/10 Service
  • 11 reviews 6.2/10 WiFi
  • 328 reviews 9/10 Breakfast
  • 219 reviews 6.7/10 Cleanliness
  • 92 reviews 7.9/10 Pool
  • 17 reviews 4.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.