Novotel Roma Est 4 stars

Customer review rating (ALL Rating) 4.3/5 858 reviews

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Via Andrea Noale 291, 00155 ROME, Italy

Description

Hotel extras

  • Mediterranean cuisine with local proposals and products, family friendly.

  • Located near the highway and the ring road

  • Convention center equipped with modern technologies, also suitable for hybrid meetings.

  • Outdoor seasonal swimming pool, open only in summer.

  • Covered car park (paid) and free municipal car park near the hotel.

Our accommodation(s)

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Hotel location

Novotel Roma Est

Via Andrea Noale 291
00155 ROME
Italy

GPS:41.914259, 12.623468

Telephone
Fax +39 06 229 1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RISTORANTE GRAN 15

In a cozy setting overlooking the pool, the restaurant offers excellent Italian cuisine with regional dishes. Special menu for children

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  858 reviews

TripAdvisor Rating  3.7/5  1,279 reviews

Mosquitoes & apathetic customer service

TripAdvisor rating 2.0/5

Mukesh P TripAdvisor review

I had a very uncomfortable and sleepless night due to mosquitoes at this hotel. Most Novotel hotels I stayed at are good, hence booked here, but this one is clearly exception. Below is an extract of their Customer Services response (on 24.11.25) regarding my complaint. ".... I would like to clarify that regarding the presence of mosquitoes, our property is located in the countryside, where occasional insects unfortunately cannot be completely avoided. Please rest assured that a full pest-control treatment had been carried out just days before your stay, and we did not receive any similar reports from other guests during your stay. We fully understand the inconvenience; however, as this is an external and natural factor that cannot be entirely controlled....." Customer Service is poor all round as initially they had not acknowledged my written complaint and only responded after a follow up. Statement above is telling in itself as to how they treat customers. After a call, Reception provided mosquito spray at 2.30am. Barring responses from hotel, other aspects were okay.

Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to read that your stay was not as comfortable as expected. However, after carefully reviewing your case once again, we would like to clarify a few important points for full transparency: - A complete pest-control treatment had been carried out just before your arrival, certified by our external contractor. - No other guest reported any similar issue during the same period. - When you contacted Reception at night, our team immediately delivered mosquito spray at 2:30 a.m., doing everything possible to assist you at an unusual hour. - Regarding your written complaint, our records show that you received a reply the very same day, followed by an additional clarification. While we fully understand that occasional insects may appear due to external environmental factors—especially in the countryside—we believe our team acted promptly and professionally throughout. We sincerely regret that your experience did not match your expectations, but we remain committed to providing a high level of service to all our guests. Kind regards, Sergio Mobilia General Manager

Customer review rating 0.5/5

John K. Business - Confirmed reviews ALL

Aircondioning disabled resulting in an extremely hot room that could not cool down over a 4 night stay. Exorbitant pricing on drinks. Not very well located and road conditions to hotel very poor. No road signs indicating location of hotel

Customer review rating 0.5/5

Tracy B. Families - Confirmed reviews ALL

Hygiene is zero ,Air-conditioning in the hotel does not work .uncomfortable beds.Had to open the windows room was covered with mosquitos and gutter smell outside hotel.Its not a 4 star should be degraded by Roma municipal.

Never Again- A 2 Star Review for a 4 Star Hot Mosquito Motel

TripAdvisor rating 2.0/5

Rosie P TripAdvisor review

This so-called 4-star hotel is located in an industrial, remote, and mostly abandoned area, far from shops, restaurants, or attractions. Without a car, it’s very inconvenient and isolating. The rooms are spacious, but outdated and poorly maintained. During our October stay, the A/C was turned off “for the season,” leaving the only option to open the windows for air — which let in mosquitos that kept us awake all night and left us covered in itchy bites. For comfort and safety, Novotel should consider installing window screens to prevent insects from entering and to make the rooms safer for guests with children. Breakfast was overpriced at 15€ per plate. The scrambled eggs were soggy and bland, and the bacon was undercooked, though the pastries were good. Honestly, your money would be better spent on a taxi to get breakfast elsewhere — even McDonald’s would be an improvement. Speaking of taxis, expect to pay 40–50 € each way to the city center and nearly 150€ to the airport. The only positive aspect of our stay was the polite and helpful staff. Overall, it feels like Novotel’s management has stopped investing in quality, leaving the property well below its claimed standard. Only stay here if you have no other options.

Dear Guest, thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. Our location, close to the highway junction, is generally appreciated by guests who travel for business or wish to reach both the city center and the airport easily. In mid-October, based on seasonal temperatures, it was not possible to keep the air conditioning system active, in accordance with current regulations. Regarding mosquitoes, the hotel regularly follows a scheduled disinfestation program. Breakfast has always been one of the hotel’s highlights, as confirmed by many positive reviews, and we regret that it did not meet your taste. Lastly, please be assured that Management continues to invest consistently in the quality and comfort of our services. Kind regards, Sergio Mobilia General Manager

Customer review rating 1.5/5

Ilya K. Couples - Confirmed reviews ALL

The pool is outside, it is only available on warmer months. The gym is only for show. It is so small there is no room for a yoga mat. The lux suite is old and literally is falling apart. There are no anti-mosquito nets on the windows. There was nice terrace in the suite, good for having a lunch on fine weather. The poorest breakfast I have ever experienced in Accor hotels: no vegetables but some boiled carrots and greens if you are lucky. Cherry tomatoes are available upon request, not every morning. Scramble, sausages, bacon - these are all the hot dishes available, every morning, no change. The restaurant staff can be inhospitable at times. We traveled to downtown by taxi, it is the easiest way to get there. Around 50 Euro one way. Until this visit, I could count on Accor hotels quality standards, it is not the case anymore.

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Other web-users rate our hotel

  • 371 reviews 5.7/10 Location
  • 437 reviews 6.1/10 Room
  • 546 reviews 8.9/10 Service
  • 11 reviews 3.5/10 WiFi
  • 312 reviews 8.8/10 Breakfast
  • 211 reviews 6.6/10 Cleanliness
  • 92 reviews 7.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.