Mercure Rome Piazza Bologna 3 stars

Great stay in Rome. Hotel staff very friendly and helpful, great location and short walk to the metro.

i had booked into this hotel for 2 nights. Check in was smooth. Special mention about Receptionist SILVIA who was very kind, friendly and informative. She helped us book tickets to the colosseum and was able to guide us to the best vegetarian hotels in the town. She was good at her work. And I was satisfied with her response to all our queries. Rating is on the higher side because of Silvia. Room was neat and spacious. But amenities inside the room were of the worst class that I have ever seen. Never have I ever seen paper cups kept inside the room for the coffee section. Also, there was no complementary water bottles available in the hotel. There were two plastic cups in the room for water. This was the worst thing I have noticed about this place. Bathroom was neat. The bathroom amenities were good. We used the bar downstairs. It was small, but sufficient. Enough for a group of 10 people at a time. Check out was smooth as well. The Receptionist who checked us out was generous and let us stay for an hour more as we had gone out and reached the hotel past the check out time. I would definitely recommend people to stay at this hotel. But please make changes to the in room amenities. Respect the guest by giving atleast a proper coffee mug. No one enjoys coffee in a plastic cup. Thank you.

We had 6 days Holliday in Rome. Very good located hotel to a very fair price. The staff were very helpful. I can only recommend this hotel.

Our room was very satisfying and the location was convenient. The service level was fine (by and large) and only the breakafst was a bit below what could be expected In total can be recommended

This is at least the 4th time in an Accor hotel where I get an upgrade, as per my status, and have to turn it down as the premium room is bad, so I have to settle for a normal room. I start wondering if there's a particular room offered for upgrades, which is then refused so a regular room is accepted. Again, window not closing properly, so cold and street noise get in like there was no window, the air conditioning wasn't working well, so I had to change as the purpose of a room is to get some sleep, not listen to the street. The new room had a TV remote partially working, but otherwise very good and hardly any difference with the premium room. Other than that, staff was friendly, helpful and respectful, breakfast pretty good, wifi perfect, room size good and quite (the normal one). However, there's a lot of waste and plastic use in the rooms, with all the soap and bathroom liquids (shower gel, shampoo, etc.).

very nice people which helped us with any concern and great breakfast

Very good hotel, near Piazza Bologna, close to Metro station Bologna (linea B). Only 3 stops from railway station Termini, 5 stops from Colosseo! The room was clean and comfortable, with high speed free wifi.

Pleasant, clean hotel with great variety of choice for breakfast. Also, the neighbourhood in Piazza Bologna seems to be relatively safe. My family was glad we stayed there and so was I.

my stay was fine except for the taxi call up by the reception which was a service offer by the hotel. we almost CRASH with a bus on our way to the airport. the driver speed up so fast as if he is in a car race. i hit my nose on the backseat even with a seat belt because of the sudden break by the driver to prevent collision. this was a terrible experience.

I was totally pleased with the cleanliness of the room and the willingness and friendliness of the front desk staff. The location of the hotel is good and the quality of the breakfast is great. Surely I will return!

We have stayed at the Mercure Piazza Bologna several times, including the past two Christmas periods. We appreciate the staff friendliness, hospitality, and professionalism, including in the front desk, the restaurant, and the cleaning staff. The hotel is also well located to visit family and to move quickly to the city centre and other places of interest. Unfortunately, we have two small children and it was impossible to book a room that would accomodate the four of us (my wife, my two daughters aged 3 and 1 years, and myself). We were willing to pay more for a larger room, but the only option offered was two separate rooms. We appreciated that the rooms were contiguous to each other, and that was convenient. However, a single room room would have been better, with such small children; or alternatively two rooms that could communicate with one another. Unfortunately, this is the only reason why we may need to look for a different hotel for future stays.

We chose this hotel due to its location: close to the metro station Bologna and not so far from the train station Roma TIburtina. Unfortunately other than that, this hotel is rather below Mercure standards. in terms of rooms they are not up to current standards and need to be redone quickly. Our room have had a strange smell throughout our stay and the toilet flush was broken. When it comes to the breakfast service, the selection of dishes was rather poor and of rather average quality. We were lucky that we could find something for vegetarians but basically we were stuck with the very same breakfast every single day. A bad surprise was also the fact that we were not offered any welcome drinks thanks to our Gold status, not to mention a room upgrade (we were told that we got one, but when looking on the plan, I could not see a difference between the other rooms on our floor... and no, we were not on the Privileged floor). Overall it is a hotel for someone who does not intend to stay much in it... just in and out.

This hotel is very good, near the metro, Market, stores, cafeteria and the place is secure. We walked at night without problem and was easy to go to Termini. The room was very hot at night, I think to be necessary has air condicionary

This was an easy place to find so close to Metro shopping and Restaurants. The service from the front desk was great. I asked for a taxi to go to the airport, however Francesco gave me great advice that it would be easier to hire a private driver and did mention that it is expensive, however it was my choice to take the private driver as i needed to get to the airport without any hassle or catching the metro as i had more than 1 suitcase and to try and get that on and off the train would have been a challenge, also I was on travelling on my own. Next time which hopefully will be soon i would definitely be taking the metro as it looked so easy to get out and about and way cheaper than the taxi or private driver. So if you want my advice take the Metro. Like i mentioned it was just easier for me and my luggage which happened to be rather heavy.

With good furniture. Fantastic staff. An excellent breakfast is indeed a great option. Easy access to transport and good neighborhood. In fact I would say that on a possible return I would possibly consider it.