Mercure Rome Piazza Bologna 3 stars

We booked on Accor site a 25 m2 room with sofa bed. We were given a room on the highest (6th) floor but the air-conditioning unit produced a LOUD motor noise. Impossible to stand. Receptionist offered to change rooms yet they were all smaller and most on street side. After seeing 5 rooms, we settled for a smaller room on a corner of the hotel and relatively protected from street traffic noise. In most rooms the air-conditioning unit is noisy and needs either maintenance or outright replacement. Lifts also need maintenance, they are noisy and look used and dirty. Same as carpets and hotel furniture, they look and feel used. In the room, we found nail clippings on the carpet, though the rest of the room was clean and following days it was cleaned ok. First impression was poor. However, the professionalism and courtesy of the staff compensated for this. Reception manager and his night and morning colleagues went out of their way to accommodate our requests, always professional and with a smile. Same for the two staff members serving breakfast who made us start the day with a smile. In sum, the hotel is in need of renovation and until then, we will probably not stay again. Whereas the staff and service were first class.

Rome for 4 days.

Nice and competent people in the reception, always willing to help with a smile, very clean hotel. Uncomfortable access to the parking with limited space and very expensive.

We stayed in Rome for a couple of days to visit several of the main attractions. The Mercure Roma Piazza Bologna is a great place to stay. It is very conveniently located near the Bologna subway station, with easy access to Termini. There are many different restaurants and stores around the hotel but it is not in a very touristic area so everything seems to be catering to the locals (so, no crazy prices). Our room (208) was moderately spacious and very clean. Service was always friendly and professional, starting with the person who conducted our check-in, Valentina. I had to do some meetings in the middle of the night and whoever was in the reception was always super-helpful, directing me to a small and quiet courtyard where I could run my meetings. Next time I am in Rome, I will certainly look first at this hotel for lodging.

It was a good experience. Everything went well, even if the COVID pandemia is affecting every activity

From the moment I made my booking, I had top-notch customer service. The reception staff was receptive and attentive. Breakfast was very good. The room was clean and luminous with two windows that filled with sunshine in the morning. The only thing I would remark is that I am allergic to dust and being in the room triggered my allergy. It must have been the carpet and the other textiles in the room, like the dust ruffle and the curtains.

As expected.

A great place for a visit to Rome. Well located with only a short walk to the Metro or a bus stop. Staff were all friendly and efficient making for a very pleasant stay. Hotel was clean and rooms were good. Will stay here again when visiting Rome.

4 night stay.

Close to public transport, clean rooms.

Great stay in Rome. Hotel staff very friendly and helpful, great location and short walk to the metro.

Very good hotel, near Piazza Bologna, close to Metro station Bologna (linea B). Only 3 stops from railway station Termini, 5 stops from Colosseo! The room was clean and comfortable, with high speed free wifi.

I was totally pleased with the cleanliness of the room and the willingness and friendliness of the front desk staff. The location of the hotel is good and the quality of the breakfast is great. Surely I will return!

We chose this hotel due to its location: close to the metro station Bologna and not so far from the train station Roma TIburtina. Unfortunately other than that, this hotel is rather below Mercure standards. in terms of rooms they are not up to current standards and need to be redone quickly. Our room have had a strange smell throughout our stay and the toilet flush was broken. When it comes to the breakfast service, the selection of dishes was rather poor and of rather average quality. We were lucky that we could find something for vegetarians but basically we were stuck with the very same breakfast every single day. A bad surprise was also the fact that we were not offered any welcome drinks thanks to our Gold status, not to mention a room upgrade (we were told that we got one, but when looking on the plan, I could not see a difference between the other rooms on our floor... and no, we were not on the Privileged floor). Overall it is a hotel for someone who does not intend to stay much in it... just in and out.

This hotel is very good, near the metro, Market, stores, cafeteria and the place is secure. We walked at night without problem and was easy to go to Termini. The room was very hot at night, I think to be necessary has air condicionary