We booked the best room that was rather small but the terrace was large and nice. Other than that, we were disappointed. The loyalty treatment was bad, almost non-existent. We didn't get early check-in, welcome amenity or welcome letter. The hotel claimed that they don't provide with welcome amenities at all although individual hotels can't decide whether they honor some of the benefits or not. If a hotel decide to be part of a chain and its loyalty program it has to deliver what's promised. We didn't even get welcome drink vouchers but learned that showing a keycard get us drinks (cheap and not so tasty sparkling wine). The bar was uncomfortable and located next to reception. The breakfast was served at he same venue and was very basic without any hot food options. The breakfast is complimentary for Accor All Diamond members on the weekend. Yet I had to remind the staff about it every single day. One of our pillow had some stains and liquid hand soap in the bathroom was empty. I had to ask the staff several times before they changed it on our last day. The so called VIP courtesy line that the room was supposed to have was basically a tiny shampoo we, again, had to ask for. The lobby didn't have toilets but one needed to queue to reception and get a keycard to an empty room on the first floor. Weird. The location is far from the city center and it takes 30-40 minutes to get there. Not very convenient for travelers who want to explore other than a residential area.

Smart hotel in a safe, clean, quiet but busy part of the city, with good access by public transport into the central area. Not next to the metro, but just 5 mins (downhill) walk past various cafes, and with bus stops close too.

Very nice room, excellent food and very helpful staff.

Same good location but small rooms. Not the royal experience of my stay in 2013. Not a nice breakfast experience as well because the breakfastroom wasbeing refurbished

My second stay here. I will return and recommend this hotel.

This is an hotel labeled as 4 stars but the service is not 4 stars

Hotel is good, renovated rooms a wonderful. Staff was very helpful and friendly. Only thing we didn't like was breakfast.

Thanks a lot

Pleasant, professional staff. Clean and comfortable room. Just wished for a few more immenities (slippers, toothpaste, extra towels) appreciate the soap dispenser in the bathroom to reduce mono use plastic!!!

Good location (close to subway), very comfortable bed, good breakfast. Lack of personnal accessories in the bathroom for a 4 stars hotel (shower cap, cotton pads, slippers, tooth brush, etc....)

Modern Hotel, located in an upscale residential area a tad distant from the center but next to one of the best pizza oven restaurants in Rome, "Pepe Verde". They have a big garage for your rental car, though. Staff is young and friendly.

Pretty good location. Serve acceptable. Advertising photos are a little misleading, suggesting someone sitting by a pool which does not exist. Roof top bar/balcony not much to talk about. Local restaurants and bars pretty good.

Stayed one night for business in this Mercure hotel a little old but clean. Quite difficult to find for the taxi arriving from Roma Termini. Typical Mercure breakfast like everywhere else - could have had a little italian touch.

Ugly, old, dirty rooms. Very poor breakfast - low variety and quality. The bed was very small. The Wi-Fi was barely working - hard to load a regular page, not to mention streaming music or video. Location is ok, close to metro station.

excellent hotel and staff - close to metro, peaceful location.. good breakfast.. ideal for family holiday recommended location... Andrea at hotel arranged taxi from airport within minutes - very helpful