ibis Munich Messe 3 stars

Customer review rating (ALL Rating) 4.3/5 318 reviews

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Description

Hotel extras

  • Free high-speed WIFI

  • Free parking

  • 100 renovated guest rooms with 40-inch TVs, Apple & Android TV

  • Great location close to the A99 and A94 highways

  • Bus stop in front of the hotel

Our accommodation(s)

Hotel location

ibis Munich Messe

Otto Lilienthal Ring 2
85622 FELDKIRCHEN
Germany

GPS:48.140747, 11.740234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  318 reviews

TripAdvisor Rating  4.0/5  129 reviews

Air condition doesn’t work . I didn’t sleep at all, I was sweating all might

Customer review rating 0.5/5

Hussein B. Solo - Confirmed reviews ALL

I tried to sleep for and I was unable too. The room was very hot .. the night shift person on the phone gave me 4 different rooms to try and it's was all the same. When I booked the room, I read online that there is air conditioning at the hotel. This is not true. I believe it's the heater and not air conditioning that was on. At 8 am I received a fan from the reception. That was the only thing the hotel could offer me. I believe I should be getting a refund. This isn't fair as what was promised online isn't available in the hotel. I've stayed at different Accor hotels around the world. I've never had this problem before. I am requesting a refund. Thank you Hussein B. Room 012

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Clean hotel with good breakfast and parking possibility.

Dear Mikko U., We very much appreciate your comments regarding your stay at the ibis Muenchen Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean Hotel, but…

Customer review rating 1.5/5

Urs Couples - Confirmed reviews ALL

The best thing about the Hotel was that it was clean. However it comes with quite some catches you don’t expect from a normal Ibis Hotel. * The breakfast announced in my voucher as a gourmet breakfast was far away and didn’t really look fresh. Choice was also very limited * Staff was everything else than friendly. The only great person was the blond girl working there on Sunday morning. She behaved nice and professional like I expect from a hotel. Especially impolite was the girl shouting at my partner when she walked in in Friday around 10.30 impolitely asking her if she stays in the Hotel just because she was talking Ukrainian on her Phone. * Rules that you need to request room cleaning the evening before is really weird for a 3 star hotel. This was not announced at check in and not at the moment when I added the 3 additional days. I only found it out reading on the bathroom door. * I asked for sell check-in code (request by mail). I never received an answer. I expected to arrive late, so I called around 5pm and was told I can’t get a code for self check in now but need to wait until 7pm and call again. Really weird service.

Dear Mr. K., Thank you for your review and the time you took to fill out the survey! We are very thankful. We are sorry that we did not meet your expectations. With a strategic decision to protect the environment and nature, we clean the rooms at the request of the guests. We are sorry if we conveyed this information incorrectly. In addition to the information that should be given at reception, as you will have noticed, other information materials on the subject are available in the rooms. We are sorry that this caused a misunderstanding. Our hotel is known for its hospitality. We will examine in detail what employees were on duty during your stay and take the necessary measures to ensure that something like this does not happen again. We are surprised by such behavior from our employee and it is certainly unacceptable. We apologize for the inconvenience caused to you and your partner. We would also like to inform you that the decline in professionalism of our staff has nothing to do with the language of your partner, since all our reception staff are foreigners. All of our processes will be additionally checked and improved. We thank you again for all the information and apologize for the inconvenience and unfulfilled expectations. Nevertheless, we hope that we have the opportunity to welcome you to our hotel again and to present ourselves in a better light. Kind regards, Ivan Pasini General Manager

We checked in to a dirty room.

Customer review rating 0.5/5

Nicole J. Couples - Confirmed reviews ALL

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

We checked in to a dirty room and had to stay at a different hotel

TripAdvisor rating 1.0/5

Departure32491552526 TripAdvisor review

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

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Other web-users rate our hotel

  • 204 reviews 8.7/10 Location
  • 344 reviews 6.3/10 Room
  • 283 reviews 7.4/10 Service
  • 5 reviews 10/10 WiFi
  • 194 reviews 7/10 Breakfast
  • 164 reviews 6.2/10 Cleanliness
  • 20 reviews 3.3/10 Amenities

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