ibis Munich Messe 3 stars

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

Reception closes at 10:30pm and therefore could not be notified about the person next door having a conversation on speaker phone with the TV on full volume at 1:50am. This lasted for a full two hours. Considering it took me ages to full asleep with the whistling and rattling bathroom extractor fan, this was a very short night for me. Waking up from the Divan style bed with thin mattress topper instead of a proper mattress you could notice the cigarette smell in the corridor. At least the room was cold enough, which often is not the case in hotels. It should be noted that the "restaurant" only serves frozen pizza. Will avoid booking any Ibis in the future.

I do like you place with all accommodations and the service quality. I would recommend your Hotel unhesitantly for travellers. Thank you ;)

Comfortable space located close to motorway. The property is based in an industrial area. A 10-15 minute drive from the next town, where you can find petrol stations, bakeries and some eateries. Free parking space, big enough room and clean bathroom. The biggest complaint is lack of kettle in the room for early morning tea/coffee, which seems to be a trend in all Ibis hotels in Germany. Additionally, the rooms next to elevator don't provide enough noise insulation with the separation door closing with a huge bang, almost shaking the room connected next. Not ideal for light sleepers.