ibis Munich Messe 3 stars

Customer review rating (ALL Rating) 4.3/5 589 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free high-speed WIFI

  • Free parking

  • 100 renovated guest rooms with 40-inch TVs, Apple & Android TV

  • Great location close to the A99 and A94 highways

  • Bus stop in front of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Munich Messe

Otto Lilienthal Ring 2
85622 FELDKIRCHEN
Germany

GPS:48.140747, 11.740234

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  589 reviews

TripAdvisor Rating  4.0/5  126 reviews

We checked in to a dirty room.

Customer review rating 0.5/5

Nicole J. Couples - Confirmed reviews ALL

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

We checked in to a dirty room and had to stay at a different hotel

TripAdvisor rating 1.0/5

Departure32491552526 TripAdvisor review

If you arrive after a certain time (10pm according to the email, 11pm according to the sign on the desk) you have to request a code to get the room key from the safe. I tried requesting with both the online check in and email but got no reply, so we had to call internationally. The first time I called I was greeted with “we’re very busy, can you call back in 30 minutes?” They didn’t take no as an answer and said they’d call me in 5 minutes. When we arrived at 12:30am we got the key no problem, but the room was dirty. Sheets messed up and stained towels on the floor, obviously it had never been cleaned! We went to the front desk and there was a sign that gave a Night Audit number in case of emergencies. Except, it’s actually a third party and they can’t do anything. There was another woman already calling the number because she arrived to the hotel and her room key wouldn’t work. The person from the “emergency” number said she was unable to reach any of the hotel representatives so there was nothing she could do. She told the woman and us to go rent a room from the Holiday Inn two buildings down. We booked for two nights. So the following day the man at the front desk told us he would cover the bill for the stay at Holiday Inn and we would stay with Ibis for the second night. After having to make multiple international phone calls, waiting to figure out where we can stay for the night while exhausted, and taking all of our luggage between hotels multiple times, I asked if there was anything he could do for us. He said he could offer free breakfast. Which, honestly, I’m pretty sure you could simply walk over and get without paying anything. Terrible customer service. He said “mistakes happen.” Well, Holiday Inn said this kind of thing is common with Ibis. I suppose mistakes happen pretty often here. After all of this we weren’t offered any kind of refund at all, absolutely nothing for our trouble and stress.

Unable to sleep

Customer review rating 0.5/5

Sebastian Business - Confirmed reviews ALL

Reception closes at 10:30pm and therefore could not be notified about the person next door having a conversation on speaker phone with the TV on full volume at 1:50am. This lasted for a full two hours. Considering it took me ages to full asleep with the whistling and rattling bathroom extractor fan, this was a very short night for me. Waking up from the Divan style bed with thin mattress topper instead of a proper mattress you could notice the cigarette smell in the corridor. At least the room was cold enough, which often is not the case in hotels. It should be noted that the "restaurant" only serves frozen pizza. Will avoid booking any Ibis in the future.

Dear SEBASTIAN F., Thank you for taking the time to tell us about your experience at the ibis Muenchen Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis München Messe Team

Well located, equipped and an excellent service

Customer review rating 5.0/5

Tomasz Families - Confirmed reviews ALL

I do like you place with all accommodations and the service quality. I would recommend your Hotel unhesitantly for travellers. Thank you ;)

Dear TOMASZ N., We very much appreciate your comments regarding your stay at the ibis Muenchen Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis München Messe Team

Good Stay

Customer review rating 4.0/5

Satish P. Solo - Confirmed reviews ALL

Comfortable space located close to motorway. The property is based in an industrial area. A 10-15 minute drive from the next town, where you can find petrol stations, bakeries and some eateries. Free parking space, big enough room and clean bathroom. The biggest complaint is lack of kettle in the room for early morning tea/coffee, which seems to be a trend in all Ibis hotels in Germany. Additionally, the rooms next to elevator don't provide enough noise insulation with the separation door closing with a huge bang, almost shaking the room connected next. Not ideal for light sleepers.

Dear SATISH P., We very much appreciate your comments regarding your stay at the ibis Muenchen Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis München Messe Team

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Other web-users rate our hotel

  • 199 reviews 8.5/10 Location
  • 361 reviews 6.9/10 Room
  • 332 reviews 8.1/10 Service
  • 6 reviews 7.1/10 WiFi
  • 212 reviews 8.3/10 Breakfast
  • 188 reviews 6.8/10 Cleanliness
  • 54 reviews 4.7/10 Food
  • 52 reviews 9/10 Vibe

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