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Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating 4.0/5 402 reviews

ALLSAFE approved hotel

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Mercure Hotel Munich Neuperlach South
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+ 19 Services

Hotel extras

  • An ALLSAFE certified hotel

  • 253 spacious non-smoking guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 7 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 munich
germany

Tel: +4989638000

Fax: (+49)8963800800

Check-in from 15h00

Check out up to 12h00

  • S 7 :  S 7 Ost Neuperlach Sued

  • U 5 :  U 5 NEUPERLACH SUED

  • By plane

    MUNICH FJS AIRPORT At 40km / 24.86 miles

  • By car

    OTTOBRUNN At 5km / 3.13 miles

  • By train

    HAUPTBAHNHOF At 10km / 6.21 miles

GPS :48.092203, 11.644361

Our accommodation(s)

At Mercure Hotel Munich Neuperlach South, you have a choice between standard rooms with queen-size bed, double bed or twin beds, and privilege rooms with queen-size bed or queen-size bed plus sofa. available for guests with reduced mobility. All 253 rooms have free WIFI access. Two children aged up to 12 may stay in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10/night).

Standard Room with queensize bed

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 11 m² / 118 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

VALENTIN

Type of cuisine: International

Enjoy our regional and international dishes in our restaurant "Valentin" (Sunday day off). The beer garden is a popular place to stay in fine weather.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VALENTIN

Non contractual photo

It may be called the "VALENTIN", but the bar at Mercure Hotel München Neuperlach Süd serves cocktails, wine and soft drinks too. Light snacks are also available here on request. The bar is open daily from 6pm to 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 80 m²

  • Maximum capacity: 15 people

Find out more

Our guest reviews for
Mercure Hotel Munich Neuperlach South

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

402 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,098 reviews

Is OK to stay one night during Covid-19

TripAdvisor rating 3.0/5

Fred01nt Business - 15/11/2020 TripAdvisor review

In the past it was one of my favourite hotel in Munich. But now the hotel came into the years. The staff are very friendly. During Covid-19 you shouldn't book a breakfast. The hotel charges 14 Euro for one bread roll with cheese and additional 2 Euro for coffee. In addition to this, the amounts are shown individually on the invoice. That means the full tax deduction ion 4,80 Euro is made for a roll and a coffee. Better to go to the gas station nearby.

Deceiving stay in Munich

TripAdvisor rating 2.0/5

ThanhvanDo Business - 18/01/2020 TripAdvisor review

As a member of the Accor Group I have stayed at a few Accor Hotel and usely got a very good welcome not as this time. Although I have checked in the Internet the hotel staff did not seem to recognise me as a checked-in guest nor a gold Accor member. I met a Cold and impersonal staff who looked sarcastically at me when I asked about the welcome drink. You should find everything in the room,said the lady. But I found nothing. Although I booked "a Privilege Rooms for added comfort: VIP bathroom including bathrobes, drinks from the minibar and coffee and tea facilities in the room plus complimentary newspaper. WIFI and late check-out also included" there was no other drinks than just water, no juice, no coke or whatsover. I felt really cheated but really embarassed when I later on asked the reception staff who says that it is what it is and what did I expect. Best regards, Dr. Thanh van Do

Dear Dr. Thanh van Do, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Overpriced, understaffed

TripAdvisor rating 3.0/5

Martin S Business - 09/11/2019 TripAdvisor review

You are welcomed by a smell of smoke. Ashtrays at the front door. People smoking their cigarettes at the front door. This is not a smoking free hotel. Room is good, quiet and clean. Location is okay. The staff is very friendly, they do their best. The food was good, but the restaurant is understaffed.

Dear Martin S, thank you very much for your feedback. Unfortunately we are not able to forbid people to smoke infront of the hotel. We actually tried by putting the ashtrays further away from the entrance. The resulat was that we had cigarettes thrown on the floor all over infront of the entrance. :-( Anyways, we really hope to welcome you back anytime soon. Kind regards from Munich, Sina Beste - Guest Relations Manager

Had problems this time

TripAdvisor rating 3.0/5

Mina K Family - 18/09/2019 TripAdvisor review

We came into the room quite late to find out the toilet was not cleaned. Room needs a bit more of maintenance . Some wall paint is already removed at corners. What is also problematic is that the black-out curtains do not cross or stick enough to block the light and so we were forced to wake up much earlier than we planned. But that's the 2nd time within two weeks and the first time was not

Dear Guest, thank you very much for your feedback. I will forward your comments regarding the rooms to our housekeeping and technical service. Kind regards, Sina Beste - Guest Relations Manager

The Doyle's Interrail Global Pass holiday

TripAdvisor rating 5.0/5

Yvonne D Family - 07/08/2019 TripAdvisor review

This was a good hotel and everyone you would have wished for. We would come again. The staff were helpful, the rooms were good size and comfortable. The location was fantastic for travelling into the city.

Dear Yvonne, thank you very much for this amazing feedback. We are so happy that you´ve enjoyed staying with us and really hope to welcome you back anytime soon. Kind regards, Sina Beste - Guest Relations Manager

Poor room arrangement

TripAdvisor rating 3.0/5

MohammadA1722 Business - 28/07/2019 TripAdvisor review

I have booked a privilege room for more comfort. Except the queen bed, there were two other extra bed. There was not enough space in the room for me. Things were not clean at all. Every time whenever I am staying at this hotel, there is something wrong

Dear MohammadA1722, thank you very much for your feedback. I´m very sorry that we didn´t match your expectations. Kind regards, Sina Beste - Guest Relations Manager

Review

TripAdvisor rating 3.0/5

Inspire22411653204 Business - 09/06/2019 TripAdvisor review

Very friendly staff and breakfast is sufficient and well organised. Parking is perfect only they didn't advise the parking fee of €18 per day....there is no air conditioning in the room and it was too warm inside during my stay. Near the U bahn and easy to go to the Messe.

Dear User Inspire22411653204, thank you very much for your feedback. We hope to welcome you back anytime soon. Kind regards, Sina Beste - Guest Relations Manager

Room ok but bathroom facilities were poor.

Customer review rating 3.0/5

Jm Business - 30/01/2019 Confirmed reviews ALL

Room was ok although I was dissapointed with the shower facilities - Old shower curtain sticking to the bath - I thought I had returned to the 1970`s !

Dear John M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Really good

TripAdvisor rating 4.0/5

alessandroan2nioli66 Business - 16/12/2018 TripAdvisor review

very good comfort. close to public transportation, around 200 meters. large room, good service and fast response. I suggest to include breakfast in your staying as it is fresh and good variety of food, hot and cold.

Dear alessandroan2nioli66, We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Beste - Guest Relations Manager

1 night stay (August 16-17)

TripAdvisor rating 4.0/5

Rosebowl1988 Business - 20/08/2018 TripAdvisor review

Very low rate in this period. Quiet period. Appreciated the room which was clean and spacious, the availability of the staff and the efficiency for both check-in and check-out. Hope to see the same quality level during my next stays.

Dear Rosebowl1988, thank you very much for your positive feedback! I will communicate your positive words with our whole team! We are looking forward to see you again very soon! Best regards from Munich, Marion Hoffegger - Front Office

One night on the road

TripAdvisor rating 3.0/5

bartosztom Couples - 07/08/2018 TripAdvisor review

The hotel on the outside looks quite ok and modern but the corridors, rooms and primarily bathrooms needs serious renowation. The smell of moisture is overwhelming. The bathrooms are in realy bad conditions- the bathtub was yellow because of it's age. And the towells smelled like cucumber which was quite disgusting. But the bar serves very good beer- I recommend Franziskaner Kellerbier

Dear bartosztom, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Hoffegger - Front Office
Customer review rating 2.0/5

Kk Business - 23/06/2018 Confirmed reviews ALL

It was very hot and no airconin the room

Dear Katarzyna K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Great Stay at Mercure Hotel Neuperlach South

TripAdvisor rating 5.0/5

rajujohn Family - 04/06/2018 TripAdvisor review

Had booked two rooms and the reception were kind enough to give adjacent rooms. Rooms were spacious with all basic facilities and the beds were very comfortable. Location was also very convenient with two nearby S/U Bahn Stations

Dear rajujohn, thank you very much for taking the time to give us a feedback. I´m very happy to read, that you´ve enjoyed your stay in our hotel :) We really hope to welcome you back soon. Sunny greetings from Munich, Sina Beste - Guest Relations Manager

irritation wifi that didn't connect

Customer review rating 2.5/5

Van D. H. Business - 25/05/2018 Confirmed reviews ALL

moderate

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sina Beste - Guest Relations Manager

Filthy Hotel Room

TripAdvisor rating 2.0/5

davidbarth2018 Business - 27/04/2018 TripAdvisor review

The staff was friendly and outgoing, but the room was gross: dried blood on the betting and mould growing in the shower and refriderator. The paint was discolored and chipped and I was afraid to touch the carpet. No way this is a 4 star hotel.

Dear davidbarth2018, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also recieved your photos and showed them to the departments. Be sure that we had several conversations with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Basic but clean

Customer review rating 3.5/5

Basic B. P. S. I. M. Business - 26/02/2018 Confirmed reviews ALL

The hotel is reasonably priced but out of the way, the common areas are a bit small for bar, restaurant

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sina Beste - Guest Relations Manager

Business Trip

TripAdvisor rating 3.0/5

hughw911 Business - 13/01/2018 TripAdvisor review

This hotel was no more than average in quality. It was comfortable enough, but plastic bathrooms, sinks that do not drain properly and waiting staff with an attitude that was not very customer oriented made it somewhere you would stay if you had no other choice.

Dear hughw911, thank you very much for taking the time to give us a feedback about your stay. I´m very sorry that you had such a experience with our staff. Please be sure, that I´ll communicate this so we can improve our service there. I really hope we didn´t loose you as a guest! Best regards, Sina Beste

Overall feeling of staying at this hotel is pleasant and warm

Customer review rating 4.0/5

D. G. Business - 05/12/2017 Confirmed reviews ALL

Overall experience is pleasant in terms of check in/out procedure and cleaning service. If supplying minibar can be improved could be better. Sometimes something is missing like water or snacks.

Dear G. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Beste - Guest Relations Manager

The staff is nice and overall it was everything ok but...

TripAdvisor rating 3.0/5

domenicov960 Business - 12/11/2017 TripAdvisor review

The hotel needs dramatic improvement/renovation. the price/service ratio is not any longer at Mercure level, instead it looks more like IBIS. The moquette is so 80s and would benefit from a complete cleaning at least. The parking space is offered at reasonable price and the breakfast variety is ok.

Great stay in this hotel

TripAdvisor rating 5.0/5

Z4894RJmarcb Friends getaway - 11/11/2017 TripAdvisor review

This hotel was very quiet , has a good breakfast buffet and very polite and helpful hotel-staff. Check in was easy done online, check out was also fast. Only parking in hotel was quit expensive, but fortunately there were many places to park close to the hotel.

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