Mercure Hotel Munich Neuperlach South 4 stars

TripAdvisor rating 3.5/5 1,072 reviews
Mercure Hotel Munich Neuperlach South
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Hotel extras

  • Excellent links to the city center - city rail and metro station just 219 yds (200 m) away

  • 253 spacious guest rooms

  • Restaurant, bar and beer garden with changing weekly menu

  • Free WIFI

  • 100% non-smoking hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739
munich
germany

Tel: +4989638000

Fax: (+49)8963800800

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 7 :   S 7 Ost Neuperlach Sued

  • U 5 :   U 5 NEUPERLACH SUED

  • By plane

    MUNICH FJS AIRPORT At 40km / 24.86 miles

  • By car

    OTTOBRUNN At 5km / 3.13 miles

  • By train

    HAUPTBAHNHOF At 10km / 6.21 miles

GPS :48.092203, 11.644361

Our accommodations

At Mercure Hotel Munich Neuperlach South, you have a choice between standard rooms with queen-size bed, double bed or twin beds, and privilege rooms with queen-size bed or queen-size bed plus sofa. available for guests with reduced mobility. All 253 rooms have free WIFI access. Two children aged up to 12 may stay in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10/night).

Standard Room with queensize bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 11
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

BIERGARTEN

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VALENTIN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Our restaurant "VALENTIN" is open daily from 12 noon to 22:30 p.m. Enjoy our regional and international dishes and make the most of fine weather on our sunny terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VALENTIN

Photo non contractuelle / Strictly non binding

It may be called the "VALENTIN", but the bar at Mercure Hotel München Neuperlach Süd serves cocktails, wine and soft drinks too. Light snacks are also available here on request. The bar is open daily from 6pm to 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 126 people

Find out more

Our guest reviews for
Mercure Hotel Munich Neuperlach South

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

402 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,072 reviews

Overpriced, understaffed

TripAdvisor rating 3.5/5

Martin S Business - 09/11/2019 TripAdvisor review

You are welcomed by a smell of smoke. Ashtrays at the front door. People smoking their cigarettes at the front door. This is not a smoking free hotel. Room is good, quiet and clean. Location is okay. The staff is very friendly, they do their best. The food was good, but the restaurant is understaffed.

Dear Martin S, thank you very much for your feedback. Unfortunately we are not able to forbid people to smoke infront of the hotel. We actually tried by putting the ashtrays further away from the entrance. The resulat was that we had cigarettes thrown on the floor all over infront of the entrance. :-( Anyways, we really hope to welcome you back anytime soon. Kind regards from Munich, Sina Beste - Guest Relations Manager

Had problems this time

TripAdvisor rating 3.5/5

minaisrael2019 Family - 18/09/2019 TripAdvisor review

We came into the room quite late to find out the toilet was not cleaned. Room needs a bit more of maintenance . Some wall paint is already removed at corners. What is also problematic is that the black-out curtains do not cross or stick enough to block the light and so we were forced to wake up much earlier than we planned. But that's the 2nd time within two weeks and the first time was not

Dear Guest, thank you very much for your feedback. I will forward your comments regarding the rooms to our housekeeping and technical service. Kind regards, Sina Beste - Guest Relations Manager

The Doyle's Interrail Global Pass holiday

TripAdvisor rating 3.5/5

Yvonne D Family - 07/08/2019 TripAdvisor review

This was a good hotel and everyone you would have wished for. We would come again. The staff were helpful, the rooms were good size and comfortable. The location was fantastic for travelling into the city.

Dear Yvonne, thank you very much for this amazing feedback. We are so happy that you´ve enjoyed staying with us and really hope to welcome you back anytime soon. Kind regards, Sina Beste - Guest Relations Manager

Poor room arrangement

TripAdvisor rating 3.5/5

MohammadA1722 Business - 28/07/2019 TripAdvisor review

I have booked a privilege room for more comfort. Except the queen bed, there were two other extra bed. There was not enough space in the room for me. Things were not clean at all. Every time whenever I am staying at this hotel, there is something wrong

Dear MohammadA1722, thank you very much for your feedback. I´m very sorry that we didn´t match your expectations. Kind regards, Sina Beste - Guest Relations Manager

Review

TripAdvisor rating 3.5/5

Inspire22411653204 Business - 09/06/2019 TripAdvisor review

Very friendly staff and breakfast is sufficient and well organised. Parking is perfect only they didn't advise the parking fee of €18 per day....there is no air conditioning in the room and it was too warm inside during my stay. Near the U bahn and easy to go to the Messe.

Dear User Inspire22411653204, thank you very much for your feedback. We hope to welcome you back anytime soon. Kind regards, Sina Beste - Guest Relations Manager

Room ok but bathroom facilities were poor.

Customer review rating 4.0/5

Jm Business - 30/01/2019 Confirmed reviews ALL

Room was ok although I was dissapointed with the shower facilities - Old shower curtain sticking to the bath - I thought I had returned to the 1970`s !

Dear John M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Really good

TripAdvisor rating 3.5/5

alessandroan2nioli66 Business - 16/12/2018 TripAdvisor review

very good comfort. close to public transportation, around 200 meters. large room, good service and fast response. I suggest to include breakfast in your staying as it is fresh and good variety of food, hot and cold.

Dear alessandroan2nioli66, We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Beste - Guest Relations Manager

1 night stay (August 16-17)

TripAdvisor rating 3.5/5

Rosebowl1988 Business - 20/08/2018 TripAdvisor review

Very low rate in this period. Quiet period. Appreciated the room which was clean and spacious, the availability of the staff and the efficiency for both check-in and check-out. Hope to see the same quality level during my next stays.

Dear Rosebowl1988, thank you very much for your positive feedback! I will communicate your positive words with our whole team! We are looking forward to see you again very soon! Best regards from Munich, Marion Hoffegger - Front Office

One night on the road

TripAdvisor rating 3.5/5

bartosztom Couples - 07/08/2018 TripAdvisor review

The hotel on the outside looks quite ok and modern but the corridors, rooms and primarily bathrooms needs serious renowation. The smell of moisture is overwhelming. The bathrooms are in realy bad conditions- the bathtub was yellow because of it's age. And the towells smelled like cucumber which was quite disgusting. But the bar serves very good beer- I recommend Franziskaner Kellerbier

Dear bartosztom, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Hoffegger - Front Office
Customer review rating 4.0/5

Kk Business - 23/06/2018 Confirmed reviews ALL

It was very hot and no airconin the room

Dear Katarzyna K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Great Stay at Mercure Hotel Neuperlach South

TripAdvisor rating 3.5/5

rajujohn Family - 04/06/2018 TripAdvisor review

Had booked two rooms and the reception were kind enough to give adjacent rooms. Rooms were spacious with all basic facilities and the beds were very comfortable. Location was also very convenient with two nearby S/U Bahn Stations

Dear rajujohn, thank you very much for taking the time to give us a feedback. I´m very happy to read, that you´ve enjoyed your stay in our hotel :) We really hope to welcome you back soon. Sunny greetings from Munich, Sina Beste - Guest Relations Manager

irritation wifi that didn't connect

Customer review rating 4.0/5

Van D. H. Business - 25/05/2018 Confirmed reviews ALL

moderate

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sina Beste - Guest Relations Manager

Filthy Hotel Room

TripAdvisor rating 3.5/5

davidbarth2018 Business - 27/04/2018 TripAdvisor review

The staff was friendly and outgoing, but the room was gross: dried blood on the betting and mould growing in the shower and refriderator. The paint was discolored and chipped and I was afraid to touch the carpet. No way this is a 4 star hotel.

Dear davidbarth2018, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also recieved your photos and showed them to the departments. Be sure that we had several conversations with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sina Beste - Guest Relations Manager

Basic but clean

Customer review rating 4.0/5

Basic B. P. S. I. M. Business - 26/02/2018 Confirmed reviews ALL

The hotel is reasonably priced but out of the way, the common areas are a bit small for bar, restaurant

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sina Beste - Guest Relations Manager

Business Trip

TripAdvisor rating 3.5/5

hughw911 Business - 13/01/2018 TripAdvisor review

This hotel was no more than average in quality. It was comfortable enough, but plastic bathrooms, sinks that do not drain properly and waiting staff with an attitude that was not very customer oriented made it somewhere you would stay if you had no other choice.

Dear hughw911, thank you very much for taking the time to give us a feedback about your stay. I´m very sorry that you had such a experience with our staff. Please be sure, that I´ll communicate this so we can improve our service there. I really hope we didn´t loose you as a guest! Best regards, Sina Beste

Overall feeling of staying at this hotel is pleasant and warm

Customer review rating 4.0/5

D. G. Business - 05/12/2017 Confirmed reviews ALL

Overall experience is pleasant in terms of check in/out procedure and cleaning service. If supplying minibar can be improved could be better. Sometimes something is missing like water or snacks.

Dear G. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sina Beste - Guest Relations Manager

The staff is nice and overall it was everything ok but...

TripAdvisor rating 3.5/5

domenicov960 Business - 12/11/2017 TripAdvisor review

The hotel needs dramatic improvement/renovation. the price/service ratio is not any longer at Mercure level, instead it looks more like IBIS. The moquette is so 80s and would benefit from a complete cleaning at least. The parking space is offered at reasonable price and the breakfast variety is ok.

Great stay in this hotel

TripAdvisor rating 3.5/5

Z4894RJmarcb Friends getaway - 11/11/2017 TripAdvisor review

This hotel was very quiet , has a good breakfast buffet and very polite and helpful hotel-staff. Check in was easy done online, check out was also fast. Only parking in hotel was quit expensive, but fortunately there were many places to park close to the hotel.

Top

TripAdvisor rating 3.5/5

mdada2015 Solo travel - 05/11/2017 TripAdvisor review

Whenever I have anything to do in Munich that requires me staying in an hotel,this hotel is always my first choice simply because of the experiences that I have gathered lodging in the hotel over the years. Easy accessibility to the autobahn,metro and bus stations,free parking spaces around the hotel,spacious quiet clean rooms and a friendly competent staffs at the reception are what I always put into consideration before booking a room at this hotel. There is only one aspect of this hotel that needs serious and urgent improvement and that is the situation in the breakfast hall (restaurant). I always find it difficult to find a table at this hotel whenever I go down to have breakfast simply because the space is too small for the large number of guest attending breakfast.If you eventually find a table,you'll then have to queue up for another roughly 5 minutes just to fill a cup of hot chocolate or cappuccino.No guest in my opinion should have to queue up that long in these modern times and in a four star hotel for that matter just to have a cup cappuccino.The hotel should put in place another coffee machine in the breakfast room as it will cut the time that guest need to wait in order to get a drink.

Gold members don't waste time and money here, they have nothing extra for you

TripAdvisor rating 3.5/5

Goran I Business - 31/10/2017 TripAdvisor review

I am a Macedonian Gold Member of LeClub Accorhotels who for the first time met such a vile behavior by a Greek born receptionist who managed to misinform a female colleague and his manager (who was not on-site) when a verbal incident occurred regarding the possibility for early check-in, which in fact was not even so early (1PM). The discussion began with a good afternoon, how are you, continued with the words:...but you know check in is at 15:00, to which I replied:...but not for Gold members. I was expecting to receive a more welcoming answer and acknowledgement of my legitimate request to be able to check-in. It became obvious to me that either the hotel implements a silent policy of not accommodating Gold tier members benefits, or the receptionist himself had a problem with our entry data in the system, indicating Macedonian citizenship. I actually felt it was a combination of both. The argument progressed very rapidly into a higher tone discussion by a guest insisting to know why the room isn't ready when online check-in was made previously and a receptionist who even dared to make judgement about the guest's (me) attitude in front of his wife. I have never experienced such an arrogance by a reception desk staff. To make matters worse, a female colleague who was quickly fed with misinformation by her Greek colleague and only heard my high toned voice which is by nature louder for German standards, threatened she would go to the manager to cancel my reservation. The scandal received epic proportions when the manager (who was not on site) claimed that his staff was insulted by me, but in reality he never invited me and my wife to sit down and ask politely what the problem was. It was clear that he only listens what his staff tells him and has no ear for any legitimate complaints by the guests. The epilogue was: Our reservation got cancelled without any effort to calm down a situation which was initiated and further aggravated by his own staff. Money were refunded as promised (today). However, the bitterness remained, especially because the Mercure and Novotel brands were among the most welcoming to us over the past year with very positive experience as Gold members. This all changed a few days ago. For the first time in my life I felt what is it like to be manipulated, abused, lied to and even hated for no obvious reason. I only asked for a service which the LeClub Accorhotels prides on - Gold member early check in. I was not given, nor welcomed later.

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