Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating (ALL Rating) 3.8/5 727 reviews

Mercure Hotel Munich Neuperlach South - Image 1
Mercure Hotel Munich Neuperlach South - Image 2
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • 253 newly renovated guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 MUNICH

GPS:48.092203, 11.644361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Currently unavailable

Please note that we currently only offer breakfast at our hotel. Our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  727 reviews

TripAdvisor Rating  3.5/5  1,116 reviews

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

spiderwebs and lightning problem

Dear Marius, Thank you for your valuable feedback. We are delighted to hear that you would recommend our hotel to friends, colleagues, and family. Your satisfaction is our top priority, and we appreciate your positive feedback. We apologize for the spiderwebs and the absence of slippers in your room. Our hotel is committed to maintaining a high standard of cleanliness, and we will address this issue with our housekeeping team. Regarding the slippers, we provide bathrobes and slippers in our privilege rooms. For your next visit, you may consider booking a privilege room to enjoy these additional amenities. Once again, we apologize for any inconvenience caused during your stay. We hope to welcome you back on future occasions. Best wishes, Stephan Seubert, General Manager

terrible, someone broke into my room!

Customer review rating 0.5/5

M. Business - Confirmed reviews ALL

My room was supposed to be checked out at 12:00, and at around 9:30, there was a sudden strong knock on my room's door, and I was still sleeping at that time. Then the door of my room was opened! I think it was the cleaner, I stopped him and the guy backed out. I quickly got up and went to the reception to inform very seriously about what just happened and asked them to give me an outcome. Regrettably, the reception was very perfunctory and didn't even apologize, just flippantly said, THAT'S SUPPOSED NOT TO HAPPEN. I asked him to contact the manager and give me a feedback on how it was handled. It happened in the morning of September 7, I paid 161 euros for one night and I still have not received any feedback or apology.

Dear Guest, Thank you for taking the time to share your feedback, We are concerned to hear that you were disturbed by our housekeeping service. We understand how distressing this must have been for you, and we sincerely apologize for the inconvenience caused. Please rest assured that we take such matters very seriously and will investigate this issue to ensure it does not happen again. Your feedback is invaluable in helping us improve our services, and we regret that our team's response did not meet your expectations. We will address this with our staff to ensure better communication and handling of such situations in the future. We hope to be able to welcome you back for an improved stay. Kind regards,

Good price for a family of four with breakfast!

Customer review rating 4.0/5

Nick Families - Confirmed reviews ALL

overall room and service in good order. the only real moan is the state of the pillows, which were too soft. Room tidy, breakfast great, location ok for the price etc.

Dear Natasha, Thank you for sharing your review. We are delighted to hear that you found our rooms tidy and appreciated the breakfast selection. Our location in the quiet Perlach district offers a peaceful environment while still providing easy access to the city center via public transport. We apologize for the inconvenience caused by the soft pillows. We understand that personal preferences may vary, and we will take your feedback into consideration for future improvements. We also appreciate your comments on the ALL Accor Live Limitless Loyalty Programme and will strive to enhance the benefits for our valued members like you. It would be a pleasure to have you return on a future occasion. Best wishes, Stephan Seubert, General Manager

Dirtiest room ever. Worst customer care.

Customer review rating 1.0/5

P. M. Families - Confirmed reviews ALL

Stayed for 4 nights in a family room with my two small children. Since they play on the floor noticed clouds of dust under the beds, the kind of dust that accumulates in weeks maybe months. Since it was late in the night I hoped with will get cleaned the next day. The next day I left the room before 12 and put on the sign to get the room cleaned. Came back in the evening and the room was not cleaned. Went to the Reception to ask for towels and toilet paper also presenting a picture with the dust that was under one of the beds and that answer that I got was that it is unacceptable and to come in the morning to talk with the head of cleaning to make a complain. The next day I went to make a complain. Din't talk to the head of cleaning but talked again with the reception people and they told me to send an email with the picture because it was unacceptable. Sent an email with 2 pictures at h0… Left the room at 11 AM came back in evening. The room was made up (sheets, towels) but the cleaning was superficial in the room and no vacuum was used unde the beds. The cloud of dusts were still there. Went to the reception and asked again for toilet paper because it was not replaced and made another verbal complain. The next day I gave up and put on the sign with do not disturb because I didn't had the time and nerves to deal with this hotel again. Bonus points, the shower gel in the shower ended in the seconds day and never got replaced. Worst experience that I had in a very long time. The only good thing was the distance to UBahn

Dear Costin M., Thank you for this review about your recent stay. We are glad to hear that you found our location near the U-Bahn convenient for your stay. However, we are truly sorry to learn about the cleanliness issues you encountered in your room. We take our guests' feedback seriously and have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We apologize for the inconvenience caused during your stay. Regarding the shower gel, we appreciate you bringing this to our attention and will make sure to remind our team to check and refill the dispensers as needed. We also understand your suggestion about extending the breakfast time, and we will take it into consideration for future improvements. Once again, we apologize for the shortcomings you experienced and appreciate your valuable feedback. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Good stay

Customer review rating 4.5/5

Núria Families - Confirmed reviews ALL

A confortable hotel. Space enough for four people.

Estimada Nuria, Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones. Nos sentimos muy contentos de comprobar a través de sus comentarios que realmente han disfrutado con nosotros de una experiencia agradable y confortable. Nos encanta recibir reseñas tan positivas como la que acaban de compartir. Un cordial saludo, Stephan Seubert, General Manager

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Other web-users rate our hotel

  • 339 reviews 8.3/10 Location
  • 808 reviews 5.9/10 Room
  • 502 reviews 6.2/10 Service
  • 41 reviews 4.7/10 WiFi
  • 462 reviews 3.9/10 Comfort
  • 359 reviews 7.2/10 Breakfast
  • 306 reviews 7/10 Cleanliness
  • 158 reviews 4.3/10 Value

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