Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating (ALL Rating) 3.8/5 863 reviews

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Rudolf-Vogel-Bogen 3, 81739 MUNICH, Germany

Description

Hotel extras

  • 4-minute walk from Neuperlach Süd S-Bahn and U-Bahn station

  • 253 newly renovated guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 MUNICH
Germany

GPS:48.092203, 11.644361

Telephone
Fax +49 89 63800800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VALENTIN

Please note that we currently only offer breakfast at our hotel. Our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  863 reviews

TripAdvisor Rating  3.5/5  1,136 reviews

The rooms, the service, the check in

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The service was excellent , especially the 3 representatives that were in the check in once we arrived- one man, two women, i don't remember the names, but please check how was in that shift, their service was excellent and much appreciated

Not value for money

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Breakfast was excellent, bar staff in the evenings were extremely attentive and location close to railway station was ideal. However, bedrooms were not well maintained i.e. the one bedside lamp did not work and neither did the air conditioning, meaning I had to open the window with people below smoking & making a lot of noise. Ironing had to be conducted by the side of reception in full view of everyone. Due to a major Exhibition being on in Munich, room prices went from 109 to 399 Euros per night, which for the standard of this Hotel is absolutely extortionate. Sorry but this is exploitation at its worst.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Mercure Hotel Munich Neuperlach Süd

Untrustworthy personnel

Customer review rating 0.5/5

Damir Z. Business - Confirmed reviews ALL

We have experienced a very unpleasant moment with Mr. Gambino and the initial booking. We have booked a room for one person and one night on the 1st of April, 2025. The rate was € 132,00 per night incl. breakfast. We did not check the booking confirmation as we are a trusted customer and we relied that everything would be ok, but the booking confirmation was made out for three nights instead. The guest checked in on April 10th, 2025 and stayed for one night. After checking out on April 11th, 2025, the guest realized that a mistaken booking was made for three nights instead. I tried to talk to Mr Gambino several times on Friday, April 11th, 2025 and he admitted, that there was a misunderstanding from his side, but that he also remembered that we have booked for one night instead of three nights. He was willing to help telling me that he would come back to me withing the next minutes, which resulted in one and a half hour without replying. I called again, Mr Gambino was not available. After trying the third time I got through to Mr Gambino and he told me again that he would call me back within minutes. No callback. After returning back to the office we got an email instead, that we have booked for three nights and that a discount of 10% could be made. We suppose that this is not ok and also not sufficient, as it was clearly stated that it has been a mistake from his side. So instead of keep to the promise and to force a "gentleman agreement" on the difference of € 264,00 (we would agree to cover 50% of these additional cost in this case for not checking the booking confirmation beforehand), we have been left aside with no reliability from your side whatsoever. That should not happen for a well-known and renowned company as it is yours.

Meh

Customer review rating 2.0/5

Andrei Business - Confirmed reviews ALL

As a loyal platinum all Accor member I try to stay with your chain of hotels. I fully realize that during Bauma prices are abnormal, so I’ll skip the price vs. quality comparison, but a few things really very below my expectations. No welcome package in the room, at reception I was told that there is a water in the room - there was none and I didn’t have the pillow case on the pillow. Unlikely to come back to this location.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Hotel München Neuperlach Süd

Excellent location with respect to business location, good stay, amble faciliites.

Customer review rating 4.5/5

Frank H. Business - Confirmed reviews ALL

Friendly staff, spotless service and no complaints of any kind.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel München Neuperlach Süd

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Other web-users rate our hotel

  • 615 reviews 8.6/10 Location
  • 1,302 reviews 5.7/10 Room
  • 774 reviews 6.4/10 Service
  • 90 reviews 3.6/10 WiFi
  • 716 reviews 4.3/10 Comfort
  • 498 reviews 7.5/10 Breakfast
  • 493 reviews 6/10 Cleanliness
  • 316 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.