Mercure Hotel Munich Neuperlach South 4 stars

Dear Marius, Thank you for your valuable feedback. We are delighted to hear that you would recommend our hotel to friends, colleagues, and family. Your satisfaction is our top priority, and we appreciate your positive feedback. We apologize for the spiderwebs and the absence of slippers in your room. Our hotel is committed to maintaining a high standard of cleanliness, and we will address this issue with our housekeeping team. Regarding the slippers, we provide bathrobes and slippers in our privilege rooms. For your next visit, you may consider booking a privilege room to enjoy these additional amenities. Once again, we apologize for any inconvenience caused during your stay. We hope to welcome you back on future occasions. Best wishes, Stephan Seubert, General Manager

Dear Guest, Thank you for taking the time to share your feedback, We are concerned to hear that you were disturbed by our housekeeping service. We understand how distressing this must have been for you, and we sincerely apologize for the inconvenience caused. Please rest assured that we take such matters very seriously and will investigate this issue to ensure it does not happen again. Your feedback is invaluable in helping us improve our services, and we regret that our team's response did not meet your expectations. We will address this with our staff to ensure better communication and handling of such situations in the future. We hope to be able to welcome you back for an improved stay. Kind regards,

Dear Natasha, Thank you for sharing your review. We are delighted to hear that you found our rooms tidy and appreciated the breakfast selection. Our location in the quiet Perlach district offers a peaceful environment while still providing easy access to the city center via public transport. We apologize for the inconvenience caused by the soft pillows. We understand that personal preferences may vary, and we will take your feedback into consideration for future improvements. We also appreciate your comments on the ALL Accor Live Limitless Loyalty Programme and will strive to enhance the benefits for our valued members like you. It would be a pleasure to have you return on a future occasion. Best wishes, Stephan Seubert, General Manager

Dear Costin M., Thank you for this review about your recent stay. We are glad to hear that you found our location near the U-Bahn convenient for your stay. However, we are truly sorry to learn about the cleanliness issues you encountered in your room. We take our guests' feedback seriously and have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We apologize for the inconvenience caused during your stay. Regarding the shower gel, we appreciate you bringing this to our attention and will make sure to remind our team to check and refill the dispensers as needed. We also understand your suggestion about extending the breakfast time, and we will take it into consideration for future improvements. Once again, we apologize for the shortcomings you experienced and appreciate your valuable feedback. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Estimada Nuria, Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones. Nos sentimos muy contentos de comprobar a través de sus comentarios que realmente han disfrutado con nosotros de una experiencia agradable y confortable. Nos encanta recibir reseñas tan positivas como la que acaban de compartir. Un cordial saludo, Stephan Seubert, General Manager