Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating (ALL Rating) 3.9/5 785 reviews

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Rudolf-Vogel-Bogen 3, 81739 MUNICH, Germany

Description

Hotel extras

  • 4-minute walk from Neuperlach Süd S-Bahn and U-Bahn station

  • 253 newly renovated guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 MUNICH
Germany

GPS:48.092203, 11.644361

Telephone
Fax +49 89 63800800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VALENTIN

Enjoy our regional and international dishes in our restaurant "Valentin". Our popular summer beer garden is an inviting place to stay in fine weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  785 reviews

TripAdvisor Rating  3.5/5  1,153 reviews

Customer review rating 0.5/5

Natalia W. Families - Confirmed reviews ALL

We found bed bugs in our room. I asked the hotel to hold themselves responsable and also for the refund for my two prepaid nights. Days are passing and I’m still waiting for bothe the hotel official report they promised to send me and for my refund (still no money not even the transfer confirmation).

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My collegue contacted you on your mail address to solve the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel München Neuperlach Süd

Customer review rating 3.0/5

Valerie C. Couples - Confirmed reviews ALL

I was given a different room (smaller bed) than the one I booked, which was the same price.

Dear Ms. C., We would like to thank you for taking the time to leave this review about your recent visit. We appreciate your recognition of our team’s efforts to accommodate your room preferences upon arrival. However, we sincerely regret that certain aspects of your accommodation did not meet your expectations. Our king-size beds are typically prioritized for confirmed reservations, and we will review our assignment procedures to prevent similar occurrences. We are pleased to know you found value in our loyalty program and enjoyed the reliable connectivity throughout your stay. Your continued trust in recommending our brand is truly valued. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Team of Mercure München Neuperlach Süd

Bad, really bad experience

TripAdvisor rating 1.0/5

Mario F TripAdvisor review

We stayed the night of December 28, 2025. Most of the staff are from some Asian country and don't speak English. At breakfast on December 29, 2025, a short woman with glasses, who provided terrible service and customer service, yelled at us as we were about to sit down at a table, telling us in very poor English that we had to sit at another table. Terrible service; I don't recommend it.

Dear Guest, Thank you for taking the time to share your review. We sincerely apologize that your experience fell short in some areas. Our multilingual team strives to ensure clear communication and attentive service, and we regret if this was not reflected during your visit. Regarding breakfast seating, we aim to accommodate all preferences smoothly, and we will address this internally to improve our coordination. Your comments about room conditions have been noted, and we are reviewing our protocols to better meet guest expectations. Cleanliness is a priority for us, and we are reinforcing our standards to maintain the high level our guests deserve. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Team of Mercure München Neuperlach Süd

Customer review rating 3.5/5

Joao A. S. B. Solo - Confirmed reviews ALL

room was clean, the hotel is easy to reach and the closed parking is useful. I was really disappointed the restaurant was closed but luckily there were options nearby.

Dear Mr S. B., We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased to know you found our location convenient and appreciated the availability of secure parking during your stay. That said, we sincerely regret the disappointment caused by the restaurant’s closure and the connectivity issues you encountered. While we aim to provide continuous services, occasional operational adjustments can occur, and we appreciate your understanding. Nonetheless, we are glad you valued the cleanliness of your room and found the ALL App practical for your booking needs. Your feedback is invaluable as we strive to enhance our offerings for loyal members like yourself. We hope to welcome you back. Best wishes, Team of Mercure München Neuperlach Süd

Customer review rating 3.5/5

Yash S. G. Solo - Confirmed reviews ALL

A bit outdated and feels a bit uncomfortable. Especially with the super soft beds and small pillows. The room‘s inadequate lighting also makes you feel so tired. There was also no internet connectivity near the bed, only near the entrance of the room. Luckily I was out most of the day, so didn’t matter. But the staff is good. Location is nice as well (close to the U Bahn).

Dear Mr G., Thank you for sharing your experience with us. Thank you very much for sharing your detailed feedback with us. We are pleased to know your booking experience, arrival and check-in went smoothly, and that our team was able to provide you with friendly service throughout your stay. Your kind words about the staff are greatly appreciated, as it is very important to us that every guest feels well-supported and welcomed. However, we regret to hear that you were not entirely satisfied with your experience. We regret to hear that you found the guest room less comfortable in certain areas, especially with respect to the sleeping arrangements, lighting and internet coverage. We also take note of your impressions regarding cleanliness and value for money. Please know we take your remarks seriously, and your thoughts will help us as we strive to continually enhance guest comfort. Should you have concerns at any time, our reception team is available around the clock to assist. Nonetheless, it is nice to read that you appreciated our convenient location close to the U-Bahn and had a pleasant check-out experience. We hope that aspects which worked well contributed in part to a positive overall impression of your visit. We hope to welcome you back in the future for a more comfortable stay. Kind regards, Team of Mercure München Neuperlach Süd

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Other web-users rate our hotel

  • 584 reviews 8.6/10 Location
  • 1,159 reviews 5.3/10 Room
  • 730 reviews 6.7/10 Service
  • 61 reviews 1.8/10 WiFi
  • 650 reviews 4.2/10 Comfort
  • 462 reviews 7.9/10 Breakfast
  • 445 reviews 5.7/10 Cleanliness
  • 131 reviews 5.3/10 Amenities

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