Mercure Hotel Munich Neuperlach South 4 stars

Customer review rating (ALL Rating) 3.9/5 786 reviews

Mercure Hotel Munich Neuperlach South - Image 1
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Description

Hotel extras

  • 4-minute walk from Neuperlach Süd S-Bahn and U-Bahn station

  • 253 newly renovated guest rooms

  • Excellent links to the downtown - U-Bahn & S-Bahn station only 200 m away.

  • Free WIFI

  • Easy parking in the underground car park

Our accommodation(s)

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Hotel location

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3
81739 MUNICH
Germany

GPS:48.092203, 11.644361

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VALENTIN

Enjoy our regional and international dishes in our restaurant "Valentin". Our popular summer beer garden is an inviting place to stay in fine weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  786 reviews

Customer review rating 5.0/5

Kamble A. Families - Confirmed reviews ALL

it was please experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team of Mercure München Neuperlach Süd

Customer review rating 5.0/5

Mateusz W. Families - Confirmed reviews ALL

The rooms are big and comfortable. We had connecting rooms with our kids- that was a big advantage. The rooms look new, were very clean.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Muenchen Neuperlach Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Team Mercure Hotel München Neuperlach Süd

Customer review rating 0.5/5

Natalia W. Families - Confirmed reviews ALL

We found bed bugs in our room. I asked the hotel to hold themselves responsable and also for the refund for my two prepaid nights. Days are passing and I’m still waiting for bothe the hotel official report they promised to send me and for my refund (still no money not even the transfer confirmation).

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Muenchen Neuperlach Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My collegue contacted you on your mail address to solve the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel München Neuperlach Süd

Customer review rating 3.0/5

Valerie C. Couples - Confirmed reviews ALL

I was given a different room (smaller bed) than the one I booked, which was the same price.

Dear Ms. C., We would like to thank you for taking the time to leave this review about your recent visit. We appreciate your recognition of our team’s efforts to accommodate your room preferences upon arrival. However, we sincerely regret that certain aspects of your accommodation did not meet your expectations. Our king-size beds are typically prioritized for confirmed reservations, and we will review our assignment procedures to prevent similar occurrences. We are pleased to know you found value in our loyalty program and enjoyed the reliable connectivity throughout your stay. Your continued trust in recommending our brand is truly valued. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Team of Mercure München Neuperlach Süd

Customer review rating 3.5/5

Joao A. S. B. Solo - Confirmed reviews ALL

room was clean, the hotel is easy to reach and the closed parking is useful. I was really disappointed the restaurant was closed but luckily there were options nearby.

Dear Mr S. B., We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased to know you found our location convenient and appreciated the availability of secure parking during your stay. That said, we sincerely regret the disappointment caused by the restaurant’s closure and the connectivity issues you encountered. While we aim to provide continuous services, occasional operational adjustments can occur, and we appreciate your understanding. Nonetheless, we are glad you valued the cleanliness of your room and found the ALL App practical for your booking needs. Your feedback is invaluable as we strive to enhance our offerings for loyal members like yourself. We hope to welcome you back. Best wishes, Team of Mercure München Neuperlach Süd

Other web-users rate our hotel

  • 576 reviews 8.7/10 Location
  • 1,146 reviews 5.4/10 Room
  • 719 reviews 6.8/10 Service
  • 59 reviews 2/10 WiFi
  • 649 reviews 4.3/10 Comfort
  • 462 reviews 8/10 Breakfast
  • 448 reviews 5.5/10 Cleanliness
  • 130 reviews 5.5/10 Amenities

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