Mercure Hotel Munich Neuperlach South 4 stars

Room was ok although I was dissapointed with the shower facilities - Old shower curtain sticking to the bath - I thought I had returned to the 1970`s !

very good comfort. close to public transportation, around 200 meters. large room, good service and fast response. I suggest to include breakfast in your staying as it is fresh and good variety of food, hot and cold.

Very low rate in this period. Quiet period. Appreciated the room which was clean and spacious, the availability of the staff and the efficiency for both check-in and check-out. Hope to see the same quality level during my next stays.

The hotel on the outside looks quite ok and modern but the corridors, rooms and primarily bathrooms needs serious renowation. The smell of moisture is overwhelming. The bathrooms are in realy bad conditions- the bathtub was yellow because of it's age. And the towells smelled like cucumber which was quite disgusting. But the bar serves very good beer- I recommend Franziskaner Kellerbier

It was very hot and no airconin the room

Had booked two rooms and the reception were kind enough to give adjacent rooms. Rooms were spacious with all basic facilities and the beds were very comfortable. Location was also very convenient with two nearby S/U Bahn Stations

moderate

The staff was friendly and outgoing, but the room was gross: dried blood on the betting and mould growing in the shower and refriderator. The paint was discolored and chipped and I was afraid to touch the carpet. No way this is a 4 star hotel.

The hotel is reasonably priced but out of the way, the common areas are a bit small for bar, restaurant

This hotel was no more than average in quality. It was comfortable enough, but plastic bathrooms, sinks that do not drain properly and waiting staff with an attitude that was not very customer oriented made it somewhere you would stay if you had no other choice.

Overall experience is pleasant in terms of check in/out procedure and cleaning service. If supplying minibar can be improved could be better. Sometimes something is missing like water or snacks.

The hotel needs dramatic improvement/renovation. the price/service ratio is not any longer at Mercure level, instead it looks more like IBIS. The moquette is so 80s and would benefit from a complete cleaning at least. The parking space is offered at reasonable price and the breakfast variety is ok.

This hotel was very quiet , has a good breakfast buffet and very polite and helpful hotel-staff. Check in was easy done online, check out was also fast. Only parking in hotel was quit expensive, but fortunately there were many places to park close to the hotel.

Whenever I have anything to do in Munich that requires me staying in an hotel,this hotel is always my first choice simply because of the experiences that I have gathered lodging in the hotel over the years. Easy accessibility to the autobahn,metro and bus stations,free parking spaces around the hotel,spacious quiet clean rooms and a friendly competent staffs at the reception are what I always put into consideration before booking a room at this hotel. There is only one aspect of this hotel that needs serious and urgent improvement and that is the situation in the breakfast hall (restaurant). I always find it difficult to find a table at this hotel whenever I go down to have breakfast simply because the space is too small for the large number of guest attending breakfast.If you eventually find a table,you'll then have to queue up for another roughly 5 minutes just to fill a cup of hot chocolate or cappuccino.No guest in my opinion should have to queue up that long in these modern times and in a four star hotel for that matter just to have a cup cappuccino.The hotel should put in place another coffee machine in the breakfast room as it will cut the time that guest need to wait in order to get a drink.

I am a Macedonian Gold Member of LeClub Accorhotels who for the first time met such a vile behavior by a Greek born receptionist who managed to misinform a female colleague and his manager (who was not on-site) when a verbal incident occurred regarding the possibility for early check-in, which in fact was not even so early (1PM). The discussion began with a good afternoon, how are you, continued with the words:...but you know check in is at 15:00, to which I replied:...but not for Gold members. I was expecting to receive a more welcoming answer and acknowledgement of my legitimate request to be able to check-in. It became obvious to me that either the hotel implements a silent policy of not accommodating Gold tier members benefits, or the receptionist himself had a problem with our entry data in the system, indicating Macedonian citizenship. I actually felt it was a combination of both. The argument progressed very rapidly into a higher tone discussion by a guest insisting to know why the room isn't ready when online check-in was made previously and a receptionist who even dared to make judgement about the guest's (me) attitude in front of his wife. I have never experienced such an arrogance by a reception desk staff. To make matters worse, a female colleague who was quickly fed with misinformation by her Greek colleague and only heard my high toned voice which is by nature louder for German standards, threatened she would go to the manager to cancel my reservation. The scandal received epic proportions when the manager (who was not on site) claimed that his staff was insulted by me, but in reality he never invited me and my wife to sit down and ask politely what the problem was. It was clear that he only listens what his staff tells him and has no ear for any legitimate complaints by the guests. The epilogue was: Our reservation got cancelled without any effort to calm down a situation which was initiated and further aggravated by his own staff. Money were refunded as promised (today). However, the bitterness remained, especially because the Mercure and Novotel brands were among the most welcoming to us over the past year with very positive experience as Gold members. This all changed a few days ago. For the first time in my life I felt what is it like to be manipulated, abused, lied to and even hated for no obvious reason. I only asked for a service which the LeClub Accorhotels prides on - Gold member early check in. I was not given, nor welcomed later.