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Novotel Barcelona Sant Joan Despi Hotel 4 stars

Customer review rating 4.2/5 3,016 reviews

ALLSAFE approved hotel

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How it works?
Novotel Barcelona Sant Joan Despi
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+ 10 Services

Hotel extras

  • Tram direct to Camp Nou

  • Pool with solarium and bar. Gym open.

  • Easy access to the airport and AP-7. Gavá beach 15 minutes away

  • Hotel ALLSAFE certificated from SGS. Free telemedicine.

  • Free parking. Children free up to 16 years old.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 Meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel Barcelona Sant Joan Despi

Carrer de la TV3, 2
HB004100
08970 sant joan despi
spain

Tel: +34934755800

Fax: (+34)93/3735213

Check-in from 14h00

Check out up to 12h00

  • BARCELONA :  78/157/46 SANT JOAN DESPI

  • BARCELONA /St Marti L'Erm :  T3 HOSPITAL ST JOAN

  • By plane

    BARCELONA AEROPUERTO DEL PRAT At 15km / 9.32 miles

  • By plane

    GIRONA-COSTA BRAVA At 95km / 59.04 miles

  • By boat

    PORT DE BARCELONA At 15km / 9.32 miles

  • By helicopter

    SABADELL At 30km / 18.64 miles

  • By train

    CORNELLA At 4km / 2.49 miles

  • By train

    SANT JOAN DESPI At 1km / 0.62 miles

  • By train

    TRAM: ST MARTI DE L´ERM(100 M) At 0.19km / 0.12 miles

GPS :41.375061, 2.071875

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

FOOD MARKET

Type of cuisine: Mediterranean

Enjoy a new concept at Food Market, open-kitchen dining in a friendly atmosphere. Spanish dishes prepared with fresh, seasonal and healthy ingredients. You can also enjoy lunch and dinner on our terrace.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CASTING BAR

Relax in our cozy "Casting" bar, where you can enjoy a drink or chat with friends

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 280

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Barcelona Sant Joan Despi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,016 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,202 reviews

Excellent stay, room could be better.

Customer review rating 4.0/5

Ramón C. Families - 23/07/2021 Confirmed reviews ALL

Everything was perfect, good services and very helpful and friendly staff, but the room was very old and outdated.

Good hotel . Friendly staff

Customer review rating 4.0/5

M. Families - 05/07/2021 Confirmed reviews ALL

Nice people and great location , but need to have areas kids can play

Dear Mr. M., Thank you for taking the time to share your feedback. For covid procedures, at this moment we do not have the children´s playing area. We hope to welcome you back to our hotel very soon! Sincerely, Tali Feinstein Front Office Manager

Nice stay

Customer review rating 4.5/5

Peter N. Business - 02/07/2021 Confirmed reviews ALL

The hotel is easy to reach with bus (several) and tram (T3) and has a direct bus to the airport (77). The hotel is well maintained and has a very pleasant terrace and pool area. The rooms are standard Novotel rooms with all amenities working fine. The Internet was easy to use and sufficient. The staff were very helpful and professional. Can recommend this hotel for both business and pleasure.

Dear Mr. N., We very much appreciate your comments regarding staff and recomendation during your stay at the Novotel Barcelona Sant Joan Despi. Sincerely, Tali Feinstein Front Office Manager

Còmode

Customer review rating 5.0/5

Albert Business - 14/05/2021 Confirmed reviews ALL

agradable

Dear ALBERT G., We very much appreciate your comments regarding your stay at the Novotel Barcelona Sant Joan Despi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Trato agradable

Customer review rating 5.0/5

Jorge Solo - 21/04/2021 Confirmed reviews ALL

Satisfactoria

Estimado Sr. Poyato, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Barcelona Sant Joan Despi. Es siempre un placer recibir comentarios positivos. Reciba un cordial saludo. Ivan AÑON General Manager

Lovely

Customer review rating 4.5/5

Sarah W. Families - 13/03/2020 Confirmed reviews ALL

The accommodation was not what I would describe as 4 star but the staff were fantastic.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Barcelona Sant Joan Despi. It is always a pleasure to receive positive feedback regarding the staff service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan AÑON General Manager

bad experience

TripAdvisor rating 2.0/5

arnauddebus Business - 09/03/2020 TripAdvisor review

People are ok but the room are not so good in term of cleanness and finition, air conditionning was not working. The quality of the equipment are quite old compared to other Novotel hotels in France or other countries

Dear Arnauddebus, Thank you very much for your feedback. We are working to improve our hotel facilities and next month we will start a renovation of the rooms and the guest areas in the hotel. We hope to see you back when the works will be done. Best regards, Ivan Añon General Manager

Estancia agradable

Customer review rating 4.5/5

Marcos Business - 29/02/2020 Confirmed reviews ALL

Todo correcto

Estimado Marcos, Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Ivan AÑON General Manager

Agradable

Customer review rating 5.0/5

Jorge Solo - 20/02/2020 Confirmed reviews ALL

Satisfactoria

Estimado Sr. Poyato, ¡Ya le echabamos de menos! Muchísimas gracias por volver a alojarse en nuestro hotel y por depositar su confianza en el equipo de Novotel Sant Joan Despi. Nos encanta que su estancia haya sido satisfactoria y esperamos que pronto nos vuelva a vistar. Un saludo, Laura Rebulà Duty Manager

Perfect Location for travelling into the centre.

Customer review rating 4.0/5

Bethany Couples - 18/02/2020 Confirmed reviews ALL

The breakfast was an amazing experience every morning, bed very comfortable, brilliant power shower, lovely clean and friendly.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Barcelona Sant Joan Despi. It is always a pleasure to receive positive feedback and we are glad to see that you enjoyed a special date in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan AÑON General Manager

OK but the mantenienace of the hotel isn't what it should be. Is getting very old.

Customer review rating 2.5/5

Bernardo F. Business - 07/02/2020 Confirmed reviews ALL

Unfortunately the hotel has been neglected and its facilities have become old and taken the bad look of the years. The carpet is sloppy and stained. The TV has no international channels. The use of plastic is very high, eg coffee spoons.

Dear Bernardo F., Thank you for taking the time to tell us about your experience at the Novotel Barcelona Sant Joan Despi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, the hotel is undergoing renovation and we hope it will give us a new opportunity in the future to offer you an optimal service. Sincerely, Ivan AÑON General Manager

Small bugs in the rooms...

Customer review rating 2.0/5

Maria Business - 04/02/2020 Confirmed reviews ALL

I was staying in your hotel as part of business travel with my collegues from work. From Novotel I would expect great service and standard (when I was on private trip in Novotel in Cracow, it was fantastic experience). However in Barcelona Sant Joan Despi there were small bugs in my room and in my collegues room and bathroom... Also other amenities were a little bit worn out. I will try to avoid staying in this Novotel again.

Dear MARIA, Thank you for taking the time to tell us about your experience at the Novotel Barcelona Sant Joan Despi. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem through a specialized pest control company. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Ivan AÑON General Manager

Overall Satisfied

TripAdvisor rating 4.0/5

mara2019440 Business - 30/11/2019 TripAdvisor review

Great welcome and service and overall satisfied Practical location Taxi could find it easily and were quick to be there in the morning even as busy hour I just stayed one night On the downside, most TV channels had reception issues so you have to be patient to find the ones working

Dear mara2019440, We are very grateful for your positive feedback regarding your stay at the hotel. We will share your comment with the team. As far as the TV is concerned, we will improve the service very soon. We hope you will visit us again when travelling back to Barcelona. Best regards, Laura Rebulà Duty Manager

No more loyal to accor after this experience

TripAdvisor rating 1.0/5

travelsoul123 Friends getaway - 31/10/2019 TripAdvisor review

Poor and cold breakfast. Waiters cleaning tables make a mess, make a lot of clunking noises as they clean with guests still eating. Call themselves a business hotel but dont have international adapters. Food for room service is terrible. Ordered chicken and chips. They actually gave potato wafers! Happy to have my points expire than go to any other accor hotel.

Dear travelsoul123, We very much appreciate your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have been working to improve these points for the last weeks. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Laura Rebulà Duty Manager

Very convenient

TripAdvisor rating 4.0/5

41jenn Family - 30/10/2019 TripAdvisor review

Positives Good location. Very good breakfast. Excellent staff. Rooms a bit outdated but very clean. Only negative thing is (could happen anywhere) we got stuck in the lift and had to wait with 3 children for about 35 mins til the technician came to get us out but the staff were really sympathetic and can’t fault them at all.

Dear 41jenn, We very much appreciate your positive feedback and your understanding about the incident with the lift. We hope you will give us another opportunity to have a superior experience in the future. Best regards, Ivan Añon General Manager

Short stay in Barcelona

TripAdvisor rating 1.0/5

Timkimm75 Family - 04/08/2019 TripAdvisor review

The staff were extremely unfriendly, breakfast is very bad and not good organized, location is not great, rooms are not well isolated and bath outdated and in some parts broken. All in all bad experience!!

Dear Timkimm75, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ivan AÑON General Manager

Doesn't live to the Novotel expectation

TripAdvisor rating 1.0/5

Feroz Z Family - 30/07/2019 TripAdvisor review

The hotel does not live up to the expectation one usually have with the Novotel hotels. It is not very clean, rooms are small, and amenities are limited. Besides, location is also not great. It is way outside Barcelona.

Dear guest, First of all, thank you for taking the time to tell us about your experience at the hotel. We are sorry that we did not achieved your expectations. Please give us another opportunity in the future to give you a superior service. Best regards, Ivan Añon General Manager

Restaurant Staff is very kind

TripAdvisor rating 3.0/5

Curious224739 Business - 24/06/2019 TripAdvisor review

travelling alone I decided to have all the dinners in the hotel; despite the selection is not so wide, the overall quality is good and the waiters are nice and kind. Not exactly the same at the reception desk where the staff was not so friendly. I did the online booking but once arrived I have to register again

Dear guest, We really appreciate your feedback regarding your stay at the hotel. We will share your nice comment about the restaurant staff with all the team. We will do exactly the same with the comment about the reception desk. We apologize for any inconveniences caused due to the fact that the Spanish law forces us to ask for the identity cards at the check-in and make the registration in the system. We will keep working to improve the service and we hope you will give us another opportunity in the future. Best regards, Ivan Añon General Manager

Don't forget the taxi.........................

TripAdvisor rating 4.0/5

alan d Solo travel - 13/06/2019 TripAdvisor review

All good during my stay at the hotel except when I asked to book a cab to the airport the reception team said oh its Sunday and we may have a problem!!! Apparently another group had been waiting 20 minutes with no confirmation of a cab? if this is a normal situation then the hotel must make guests aware of it and also have some sort of plan in place to ensure people can leave the hotel efficiently.

Dear Alan, First of all we would like to thank you for your feedback regarding your stay at the hotel. We are glad to see that the experience at the hotel was pleasant. Regarding the taxi incident, we are really sorry for any inconveniences caused. The taxi is a public transport in Barcelona and even though we book the service for our guests, we are not responsible for the behavior of other guests who can be waiting at the street for a cab without our acknowledge. We apologize for the misunderstanding and we hope you could get to the airport in time. Please feel free to contact the hotel if you ever come back to Barcelona. Best regards, Ivan Añon General Manager

Barcelona Sant Joan Despi in June

TripAdvisor rating 4.0/5

FrequentFlier276979 Couples - 10/06/2019 TripAdvisor review

We spent time here in June. It was very hot but the hotel room was a reasonable temperature. The room was clean and adequate for our needs, with any extras needed given without fuss. We had friend collect us both days, so did not use the close public transport. Most of the staff were pleasant, though not many smiles were given. Josep was extra attentive, and made sure we had everything we needed. A good pace to stay.

Dear guest, We would like to thank you for your nice review regarding your stay at Novotel Barcelona Sant Joan Despi. We will share your comment with all the team, specially with Josep who will be very grateful for your positive feedback. We hope you will visit us again when travelling back to Barcelona. Best regards, Ivan Añon General Manager

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