Novotel Barcelona Sant Joan Despi Hotel 4 stars

The breakfast was an amazing experience every morning, bed very comfortable, brilliant power shower, lovely clean and friendly.

Unfortunately the hotel has been neglected and its facilities have become old and taken the bad look of the years. The carpet is sloppy and stained. The TV has no international channels. The use of plastic is very high, eg coffee spoons.

I was staying in your hotel as part of business travel with my collegues from work. From Novotel I would expect great service and standard (when I was on private trip in Novotel in Cracow, it was fantastic experience). However in Barcelona Sant Joan Despi there were small bugs in my room and in my collegues room and bathroom... Also other amenities were a little bit worn out. I will try to avoid staying in this Novotel again.

I was checked in to room 507 which at first seemed ok. I then realized that in the bathroom as well as in the bedroom (especially on the sideboard (TV + Coffee Machine area) there were many insects (looked like ants) walking around. I then called the reception, asked for another room and was moved to room 102 which was in the smoking floor of the building. The room did not have any insects, yet it was worn down and you could clearly see a difference from room 507. All in all it was my first stay at the Novotel in Sant Joan Despi and I am sure to consider a different Hotel for my next one.

room not that welcoming, more or less clean and oldfashioned, corridor not clean at all, restaurant very very low quality and people at the restaurant not smiling and not very welcoming. gym room very small.

Small, old looking room

Spacious rooms. Courteous staff. Excellent breakfast buffet..

Food is quite good, but few vegetables on breakfast.

We made a reservation to the Novotel hotel expecting to be in a hotel according the Accor standards. This hotel doesn't even qualify to be a cheap Ibis express. It is dirty (the carpet in the walkways is disgusting), is not properly maintained and the room service is terrible. Definetely, Accor has lost my confidence.

Not very welcoming staff, but maybe because of the language barrier, but I still don’t think that’s an excuse. Restaurant breakfast staffs are the best, nice and friendly. Who did our check in and out were not friendly at all. Front desk staffs (girls) were not friendly.

Satisfactoria

Staffs are very kind. Bartender is also generous. Room is clean.

Great welcome and service and overall satisfied Practical location Taxi could find it easily and were quick to be there in the morning even as busy hour I just stayed one night On the downside, most TV channels had reception issues so you have to be patient to find the ones working

Poor and cold breakfast. Waiters cleaning tables make a mess, make a lot of clunking noises as they clean with guests still eating. Call themselves a business hotel but dont have international adapters. Food for room service is terrible. Ordered chicken and chips. They actually gave potato wafers! Happy to have my points expire than go to any other accor hotel.

Positives Good location. Very good breakfast. Excellent staff. Rooms a bit outdated but very clean. Only negative thing is (could happen anywhere) we got stuck in the lift and had to wait with 3 children for about 35 mins til the technician came to get us out but the staff were really sympathetic and can’t fault them at all.