Novotel Barcelona Sant Joan Despi Hotel 4 stars

The accommodation was not what I would describe as 4 star but the staff were fantastic.

People are ok but the room are not so good in term of cleanness and finition, air conditionning was not working. The quality of the equipment are quite old compared to other Novotel hotels in France or other countries

Todo correcto

Satisfactoria

The breakfast was an amazing experience every morning, bed very comfortable, brilliant power shower, lovely clean and friendly.

Unfortunately the hotel has been neglected and its facilities have become old and taken the bad look of the years. The carpet is sloppy and stained. The TV has no international channels. The use of plastic is very high, eg coffee spoons.

I was staying in your hotel as part of business travel with my collegues from work. From Novotel I would expect great service and standard (when I was on private trip in Novotel in Cracow, it was fantastic experience). However in Barcelona Sant Joan Despi there were small bugs in my room and in my collegues room and bathroom... Also other amenities were a little bit worn out. I will try to avoid staying in this Novotel again.

Great welcome and service and overall satisfied Practical location Taxi could find it easily and were quick to be there in the morning even as busy hour I just stayed one night On the downside, most TV channels had reception issues so you have to be patient to find the ones working

Poor and cold breakfast. Waiters cleaning tables make a mess, make a lot of clunking noises as they clean with guests still eating. Call themselves a business hotel but dont have international adapters. Food for room service is terrible. Ordered chicken and chips. They actually gave potato wafers! Happy to have my points expire than go to any other accor hotel.

Positives Good location. Very good breakfast. Excellent staff. Rooms a bit outdated but very clean. Only negative thing is (could happen anywhere) we got stuck in the lift and had to wait with 3 children for about 35 mins til the technician came to get us out but the staff were really sympathetic and can’t fault them at all.

The staff were extremely unfriendly, breakfast is very bad and not good organized, location is not great, rooms are not well isolated and bath outdated and in some parts broken. All in all bad experience!!

The hotel does not live up to the expectation one usually have with the Novotel hotels. It is not very clean, rooms are small, and amenities are limited. Besides, location is also not great. It is way outside Barcelona.

travelling alone I decided to have all the dinners in the hotel; despite the selection is not so wide, the overall quality is good and the waiters are nice and kind. Not exactly the same at the reception desk where the staff was not so friendly. I did the online booking but once arrived I have to register again

All good during my stay at the hotel except when I asked to book a cab to the airport the reception team said oh its Sunday and we may have a problem!!! Apparently another group had been waiting 20 minutes with no confirmation of a cab? if this is a normal situation then the hotel must make guests aware of it and also have some sort of plan in place to ensure people can leave the hotel efficiently.

We spent time here in June. It was very hot but the hotel room was a reasonable temperature. The room was clean and adequate for our needs, with any extras needed given without fuss. We had friend collect us both days, so did not use the close public transport. Most of the staff were pleasant, though not many smiles were given. Josep was extra attentive, and made sure we had everything we needed. A good pace to stay.