Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,843 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,843 reviews

Customer review rating 4.5/5

Dirk F. Solo - Confirmed reviews ALL

I had a comfortable two weeks stay in a quiet standard room at the inner side of the hotel. The Novotel Muenchen City is well-located, not far from the city centre, in a quiet area, Haidhausen, with some good cafes and restaurants.

Dear Mr F., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the location, the room and the comfort in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. I am very sorry for the initial problems you encountered during the booking process. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Lydia S. Business - Confirmed reviews ALL

Clean and well presented hotel in a central Munich location. Spacious and comfortable room. Good breakfast options and times. Only complaint is the shower leaked into the bathroom.

Dear Ms S., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the location, the room, the comfort and the breakfast, and also for your critique regarding your shower. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Susan R. Families - Confirmed reviews ALL

Wonderful hotel, but they need to get rid of the carpet in the rooms. Full of dust and mold.

Dear Ms R., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique regarding the carpets. We take your problems very seriously, and I will discuss your feedback with the responsible managers and colleagues. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Izadora/francesca L. Business - Confirmed reviews ALL

The location is great, very close to the subway station. The food was also great, the breakfast buffet is full of options and even has a gluten-free station, so it is very worth it. However, the rooms are small with barely no closet space. Also, we had so troubles with the cleaning team that skipped our room for a day (and we didnt have the skip clean sign out the door, or the do not disturb).

Dear Ms L., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for the location, the public transport connections, the food and the breakfast and also for your critique and suggestions on improvement regarding your room and the housekeeping service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. For your next stay, we recommend a higher room category, which offers you more space and amenities. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Mark R. Solo - Confirmed reviews ALL

Great reception desk service plus I was allowed an early check in, which was really important after my long flight from China! The bed was the only problem and the matters protector under the sheets makes it a bit uncomfortable.

Dear Mr R., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for our front desk service and the early check in, and also for your critique regarding the bed. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 2,009 reviews 9.2/10 Location
  • 2,416 reviews 6.7/10 Room
  • 2,167 reviews 8.9/10 Service
  • 70 reviews 5.6/10 WiFi
  • 1,550 reviews 9/10 Breakfast
  • 898 reviews 8.2/10 Cleanliness
  • 544 reviews 8.7/10 Vibe
  • 540 reviews 5.5/10 Pool

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