Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,714 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,714 reviews

TripAdvisor Rating  4.1/5  3,570 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Poh P. T. Business - Confirmed reviews ALL

Overall, i like the location and the rooms. Except for the following feedback for my stay from 28nov - 2dec. i was only provided a bottle of drinking water on the first day i checked in. Subsequent days, bottled waters were not being replenished. Secondly, the door does not latch properly and i had 2 occasions where i had someone from the housekeeping (I assumed but no cart outside) opening my door. Upon hearing that someone is in the room, he walked off very fast. i opened the door and saw the guy walking quickly away. I asked what he wanted, he just said while walking away that he will come back later. The next day, same thing happened, i opened the door to look out and this time he disappeared even faster. No explanation for why they are opening my room. The same things happened to my other colleague also staying during the same period as me.

Dear Ms T., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the location and the room, and also for your critique and suggestions on improvement regarding housekeeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. Regarding the water bottle in the room, please note that this is a gift from the hotel upon your arrival. Additional water can be purchased or tap water can be used. I hope you understand. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

Lovely room and helpful staff

Dear Mr P., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room and the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Melanie B. Couples - Confirmed reviews ALL

Room spacious and very quiet. Great choice at breakfast. Bar area lovely in the evening and great choice of snacks served till very late

Dear Ms B., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the room, the bar area and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 1.5/5

Alexis R. Friends - Confirmed reviews ALL

We were located all the way in the back of the hotel so the WIFI never worked. None of the soap was filled and was never checked during clean up. We came back one day at 4 pm and they still had not cleaned our room. The blanket on the bed was so think and cold. Would likely not stay again

Dear A. R., I would like to offer my sincere apologies for the problems regarding your room and housekeeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences like yours are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. In addition, I am very sorry that the duvet was not comfortable for you. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our hotel and our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Yasmin P. Business - Confirmed reviews ALL

Great breakfast with a large variety and very well located in Munich.

Dear Ms P., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the location and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

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Other web-users rate our hotel

  • 2,033 reviews 9.1/10 Location
  • 2,448 reviews 6.7/10 Room
  • 2,195 reviews 8.9/10 Service
  • 86 reviews 4.4/10 WiFi
  • 1,613 reviews 9/10 Breakfast
  • 921 reviews 8/10 Cleanliness
  • 582 reviews 4.9/10 Pool
  • 561 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.