Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,986 reviews

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Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Room 1

Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,986 reviews

Customer review rating 1.5/5

Mark N. Families - Confirmed reviews ALL

Dear Mr N., I am sorry that you were unable to have restful nights, and I sincerely apologize for the inconveniences caused. Regarding the air conditioning, please allow me to note that it only allows for a certain range of individual adjustments. In general, our system is set to a maximum difference of 7°C from the outside temperature (DIN EN 16798), in accordance with the recommendations of the German Federal Environment Agency, to avoid negative effects on our guests’ health. Unfortunately, when outside temperatures are unusually high, the system reaches its limits. In such cases, we are pleased to provide our guests with an additional fan. As regards the room, please allow me to explain that our newly refurbished Premium Rooms are generally more expensive, regardless of the floor. These are listed on our own website as either ‘City Side’ or ‘Courtyard Side’, never as ‘Garden View’. We are sorry about the unpleasant incident involving the apples, but I would nevertheless ask for your understanding that this offer is an exclusive member benefit which our staff need to monitor. We will, of course, make our team more aware of the appropriate way to communicate. We would be honored to welcome you and your family again at Novotel München City. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Patty M. Families - Confirmed reviews ALL

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the top marks and the great remarks on the location, the room and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Felix G. Business - Confirmed reviews ALL

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for our service, and also for your critique regarding the carpet in your room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 2.5/5

Chialin C. Business - Confirmed reviews ALL

Dear Ms C., Thank you for taking the time to review your visit at Novotel München City. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. Based on your marks in all categories that were average at best, it seems that you were not satisfied with our hotel and services, and I am sorry about that. I sincerely apologize for our deficiencies and inconveniences caused. I will, of course, address your concern regarding the lack of information at check-in internally. As for accommodations, allow me to suggest that during your next stay, you try one of our new premium rooms in the section of the hotel that opened in 2023. We would be honored to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Catherine J. Families - Confirmed reviews ALL

Dear Ms J., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room, the amenities and the pool area. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 2,014 reviews 9.2/10 Location
  • 2,406 reviews 6.7/10 Room
  • 2,185 reviews 9/10 Service
  • 66 reviews 4.1/10 WiFi
  • 1,546 reviews 9.2/10 Breakfast
  • 907 reviews 8.1/10 Cleanliness
  • 535 reviews 5.9/10 Pool
  • 534 reviews 8.5/10 Vibe

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