ibis Berlin Mitte 3 stars

Customer review rating (ALL Rating) 4.5/5 1,676 reviews

ibis Berlin Mitte - Image 1
ibis Berlin Mitte - Image 2
ibis Berlin Mitte - Image 3
ibis Berlin Mitte - Image 4

Description

Hotel extras

  • 10-minute walk to Alexanderplatz

  • Newly renovated breakfast restaurant with a view of the TV tower

  • Renovated bar and lobby with 24/7 drinks and snacks

  • Family room with sofa bed

  • Superior rooms with a view, tea and coffee station

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Berlin Mitte

Prenzlauer Allee 4
10405 BERLIN
Germany

GPS:52.528676, 13.41744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

The hotel bar serves drinks and snacks around the clock, while you enjoy live sports events on Sky in a convivial atmosphere. Small snacks and drinks to go are also available in our mini-market.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,676 reviews

TripAdvisor Rating  4.0/5  2,022 reviews

Customer review rating 1.5/5

Martin B. Families - Confirmed reviews ALL

This hotel is well located and clean. However our five-day stay was spoilt by a series of breakdowns: a smashed wall socket was repaired, but the bedside light didn't work after the repair; the curtain was partly off the rail (also repaired); the door lock broke and we were forced to change rooms mid-stay; on the day the lock broke we were promised the room door would be locked manually by staff, but it was left open all day (luckily nothing was stolen); for two days the TV was down; the new room we were given had a smashed coat hook and carpet stains.

Dear Martin B., Thank you for taking the time to share your feedback regarding your recent stay at ibis Berlin Mitte. We appreciate your comments about our location and the cleanliness of our hotel. However, I am truly sorry to hear that your experience was marred by several maintenance issues. It is concerning to learn about the challenges you faced with the door lock and the subsequent room change. While we strive to address any maintenance concerns promptly, it is unacceptable that the situation with the door was not managed to your satisfaction. Additionally, the issues with the television and the condition of the new room you received do not reflect our standards. We take such matters seriously and will review them internally to enhance our service. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 1.0/5

Nicklas G. Business - Confirmed reviews ALL

My hotellrom was ekstremly dirty, with stains all over the carpet. I also got some sort of a bite on my arm from something. The sheets had stains on them, and the cups in the bathroom was greasy. I also have allergies when i comes to dust mite, and that also really fleared up during my stay, so safe to say it was not clean.

Customer review rating 4.0/5

Rene E. Business - Confirmed reviews ALL

Very friendly and helpful staff. Thank you!

Dear Rene E., Thank you for your kind feedback regarding your stay at ibis Berlin Mitte. We are delighted to hear that you appreciated our central location and the helpfulness of our staff. Your positive remarks are greatly appreciated. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 4.5/5

Mairi T. Couples - Confirmed reviews ALL

Great location, room comfortable but a bit too warm. Staff very friendly and helpful.

Dear Mairi T., Thank you for your positive feedback regarding our location and the comfort of your room. We appreciate your kind words about our staff's friendliness and helpfulness. We hope to welcome you back to ibis Berlin Mitte in the future. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 5.0/5

Evgeni P. Couples - Confirmed reviews ALL

Everything was very well done. Even the change in my reservation (done by me), the team made everything to make our stay perfect, without any problems.

Dear Evgeni P., Thank you for your kind words regarding your recent stay. We are pleased to hear that our team was able to accommodate your reservation changes and contribute to a perfect experience. Your satisfaction is our priority. Best regards, Markus Strobel ibis Berlin Mitte

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,350 reviews 9.5/10 Location
  • 1,517 reviews 6.7/10 Room
  • 1,123 reviews 8.5/10 Service
  • 30 reviews 9.2/10 WiFi
  • 732 reviews 8.9/10 Breakfast
  • 645 reviews 7.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Berlin