ibis Berlin Mitte 3 stars

Customer review rating (ALL Rating) 4.5/5 1,658 reviews

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Description

Hotel extras

  • 10-minute walk to Alexanderplatz

  • Newly renovated breakfast restaurant with a view of the TV tower

  • Renovated bar and lobby with 24/7 drinks and snacks

  • Family room with sofa bed

  • Superior rooms with a view, tea and coffee station

Our accommodation(s)

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Hotel location

ibis Berlin Mitte

Prenzlauer Allee 4
10405 BERLIN
Germany

GPS:52.528676, 13.41744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

The hotel bar serves drinks and snacks around the clock, while you enjoy live sports events on Sky in a convivial atmosphere. Small snacks and drinks to go are also available in our mini-market.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,658 reviews

Customer review rating 3.0/5

Aikaterini E. Families - Confirmed reviews ALL

The room was not of good standards, especially the bathroom, was very old and not properly cleaned(but that was more accumulation of dirt etc from being old, e.g tiles in the shower. too few and small pillows

Dear Aikaterini E., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. However, we regret to hear that the room did not meet your expectations in terms of cleanliness and comfort. Your input is valuable as it helps us improve our services. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 5.0/5

Angela T. Solo - Confirmed reviews ALL

This hotel is in a very good position for sightseeing in Berlin. Trams are just outside to get into Alexander Platz. Rooms very comfortable. And excellence stay.

Dear Angela T., Thank you for your positive feedback. We are delighted to hear that our location facilitated your sightseeing experience and that you found our rooms comfortable. We hope to welcome you back for another excellent stay in Berlin. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 4.5/5

Joanna,paulo F. Z. F. Couples - Confirmed reviews ALL

The hotel has an excellent location close to various public transport options. The staff are very helpful and promptly responded to my last minute request sent via email before I arrived.

Dear Joanna,Paulo F. Z. F., Thank you for your positive feedback regarding our location and the assistance provided by our staff. We are pleased to know that your experience met your expectations. We look forward to welcoming you back in the future. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 4.5/5

Soufiane B. Couples - Confirmed reviews ALL

Nice

Dear Soufiane B., Thank you for your positive feedback regarding your comfortable stay. We are pleased to hear that you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Markus Strobel ibis Berlin Mitte

Customer review rating 1.5/5

Martin B. Families - Confirmed reviews ALL

This hotel is well located and clean. However our five-day stay was spoilt by a series of breakdowns: a smashed wall socket was repaired, but the bedside light didn't work after the repair; the curtain was partly off the rail (also repaired); the door lock broke and we were forced to change rooms mid-stay; on the day the lock broke we were promised the room door would be locked manually by staff, but it was left open all day (luckily nothing was stolen); for two days the TV was down; the new room we were given had a smashed coat hook and carpet stains.

Dear Martin B., Thank you for taking the time to share your feedback regarding your recent stay at ibis Berlin Mitte. We appreciate your comments about our location and the cleanliness of our hotel. However, I am truly sorry to hear that your experience was marred by several maintenance issues. It is concerning to learn about the challenges you faced with the door lock and the subsequent room change. While we strive to address any maintenance concerns promptly, it is unacceptable that the situation with the door was not managed to your satisfaction. Additionally, the issues with the television and the condition of the new room you received do not reflect our standards. We take such matters seriously and will review them internally to enhance our service. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Markus Strobel ibis Berlin Mitte

Other web-users rate our hotel

  • 1,327 reviews 9.6/10 Location
  • 1,488 reviews 6.6/10 Room
  • 1,105 reviews 8.4/10 Service
  • 30 reviews 8.8/10 WiFi
  • 706 reviews 8.9/10 Breakfast
  • 628 reviews 7.8/10 Cleanliness

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