ibis Berlin Mitte 2.5 stars

Customer review rating (ALL Rating) 4.5/5 2,056 reviews

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Description

Hotel extras

  • 10-minute walk to Alexanderplatz

  • Breakfast room with a view of the TV tower

  • Walking distance to Prenzlauer Berg

  • Family rooms, children up to 12 years old stay free of charge

  • Superior rooms with a view, tea and coffee station

Our accommodation(s)

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Hotel location

ibis Berlin Mitte

Prenzlauer Allee 4
10405 BERLIN
Germany

GPS:52.528676, 13.41744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

The hotel bar serves drinks and snacks around the clock, while you enjoy live sports events on Sky in a convivial atmosphere. Small snacks and drinks to go are also available in our mini-market.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,056 reviews

TripAdvisor Rating  4.0/5  1,991 reviews

Well located, clean but customer service is not the kindest one

Customer review rating 3.5/5

Vaida Business - Confirmed reviews ALL

Generally, I was happy to stay in this hotel. It is clean and close by the centrum. However, I had an unpleasant experience with one of the staff members. I received an unpleasant call for my telling that I haven't checked out on time even though I had that day booked via a separate booking for the same room (which they confirmed is fine). I understand that they may have not seen it in the system etc. but there still was no need to be rude to me. So only for that, I will not stay in this hotel anymore.

Dear Vaida, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel well located and clean. We sincerely apologize for the unpleasant experience you had with one of our staff members. At ibis Berlin Mitte, we strive to provide exceptional customer service, and we regret that we fell short of your expectations on this occasion. Please be assured that your comments will be shared with our team to prevent such incidents from happening in the future. We appreciate your understanding and hope to have the opportunity to welcome you back and make amends for the inconvenience caused. Warm regards, Markus Strobel ibis Berlin Mitte

good experience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

easy checkin and checkout, breakfast a bit basic but overall fine

Dear Guest, thank you for sharing your experience with us. We are glad to hear that you found the check-in and check-out process easy. Your feedback on breakfast will be considered for future improvements. We look forward to welcoming you back soon. Warm regards, Markus Strobel ibis Berlin Mitte

good location, very clean, great staff

Customer review rating 4.5/5

Wendy D. Friends - Confirmed reviews ALL

The welcome and service received was excellent, apart from a rather grumpy gentleman on night duty. Rooms were comfortable, spotless and modern and had almost everything you would need. Tea and coffee facilities would be a huge bonus. little courtyard garden a great addition, somewhere to relax with a coffee after a long day sightseeing. Breakfast was excellent, lots of choice and the waffle maker was great!!!! Overall I will certainly be returning.

Dear Wendy d., thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our hotel's good location, cleanliness, and great staff. Your kind words about the excellent service and comfortable, modern rooms are truly appreciated. We apologize for any inconvenience caused by a team member and assure you that we will address this internally. Please note that we offer tea and coffee facilities in the superior-rooms, but we are glad you found the courtyard garden relaxing. We look forward to welcoming you back on your next visit. Warm regards, Markus Strobel ibis Berlin Mitte

Good Stay

Customer review rating 3.5/5

F. Families - Confirmed reviews ALL

Location was great, easy to access public transport. The hotel was just the standard Ibis equipment. The down side was the bar area in the ground floor, the was no buzz and the bar was always dark and no lights on. Nobody there to serve and only 1 person at the reception at the 6pm. So we decided to not use the bar anymore. Everything else was fine.

Dear F., thank you for your feedback. We are delighted to hear that you enjoyed our convenient location and standard Ibis facilities. We apologize for the inconvenience you experienced at the bar and reception. Rest assured, we will address this internally to improve our services. We appreciate your understanding and hope to welcome you back for an even better experience. Warm regards, Markus Strobel ibis Berlin Mitte.

Good Hotel

Customer review rating 4.5/5

Andrew M. Friends - Confirmed reviews ALL

Good location, within walking distance of many of the attractions in Central Berlin, and with good transport links close by. Staff were very helpful in resolving any issues with the booking immediately and effectively. Very clean and well-presented rooms and main areas.

Dear Andrew M., thank you for your positive review! We are delighted to hear that you enjoyed our hotel's central location and found our staff helpful. Ensuring cleanliness and a pleasant environment is a top priority for us. We look forward to welcoming you back soon. Warm regards, Markus Strobel ibis Berlin Mitte.

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Other web-users rate our hotel

  • 1,523 reviews 9.4/10 Location
  • 1,730 reviews 6.6/10 Room
  • 1,328 reviews 8.8/10 Service
  • 49 reviews 7.7/10 WiFi
  • 961 reviews 9/10 Breakfast
  • 741 reviews 7.5/10 Cleanliness

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