Dear Mr. D., Thank you for sharing your feedback following your three-night stay with us. We are pleased that you appreciated our central location, with the U-Bahn and tram stops nearby, as well as the booking process, your room, and its cleanliness. We also appreciate your willingness to recommend our hotel. However, we are very sorry that your check-out experience did not meet your expectations. We sincerely regret that you felt you were treated rudely and that the process was unnecessarily delayed. This is certainly not the impression we want to leave our guests with, and we take your comments regarding our team’s communication and service seriously. Thank you for bringing this matter to our attention. Your feedback helps us identify where we need to improve, and we will share your comments with the relevant team. We hope to have the opportunity to welcome you back and provide you with a more positive experience from arrival to departure. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. O., Thank you very much for your wonderful review and excellent recommendation. We are delighted to hear that you enjoyed our central location, the breakfast, and the efficiency and friendliness of our team. It is also great to know that you appreciated the daily room cleaning and the recognition you received as an ALL member. We would especially like to thank you for highlighting the helpfulness of our colleague from the Canary Islands. We will gladly share your kind words with our team. We appreciate your understanding regarding the noise caused by the ongoing renovation works. Information about the renovation is available on our hotel website, and notices are also displayed in both elevators. We are continuously working to improve our hotel and create an even more pleasant experience for our guests. Thank you again for your feedback. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin! Kind regards, Your ibis Styles Berlin Mitte Team

Dear Ms. G., Thank you very much for your wonderful review! We are delighted to hear that you had a pleasant stay at ibis Styles Berlin Mitte and enjoyed our breakfast, cleanliness, and overall service. A special thank you for highlighting Sara Acosta. We are very pleased to know that she made such a positive impression with her friendly and helpful manner. We will be happy to share your kind words with her. Your excellent rating and recommendation mean a great deal to us. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin! Kind regards, Your ibis Styles Berlin Mitte Team

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our excellent location, the comfortable bed, our friendly team and the smooth check-in and check-out experience. We are sorry, however, that the size and layout of your room did not meet your expectations. Our rooms are designed in the compact style typical of ibis Styles, and we understand that the available space may feel limited, particularly for a longer stay. At the same time, we offer different room categories with varying room sizes, and our team will be happy to advise you on the most suitable option when booking. We also appreciate your positive comments about our team and the overall value for money. Your feedback regarding the room design and furnishings is valuable to us, especially as our rooms are currently being renovated floor by floor. We hope to have the opportunity to welcome you again and provide you with an experience that better meets your expectations. Kind regards, Your team at ibis Styles Berlin Mitte

Dear Mrs. T., Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with our friendly and helpful reception team, as well as with your check-in and check-out experience. We also appreciate your positive ratings for cleanliness and Wi-Fi. However, we sincerely regret that you were disturbed by renovation noise during your stay. We fully understand how frustrating it is to be woken up by drilling and banging, particularly in the early morning. We would like to clarify that renovation work is scheduled within designated working hours and should not begin before 9:00 a.m. We are therefore sorry that you experienced noise at around 7:00 a.m. on 30 September and again at around 8:00 a.m. on 1 October. We take your feedback seriously and will remind the teams working on the renovation to strictly observe the designated working hours and to be considerate of our guests. We are glad that, despite this inconvenience, you had a positive experience with our reception team. We hope to have the opportunity to welcome you back and provide you with a more pleasant and restful stay. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. G., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our team friendly and that you were satisfied with the service provided by our staff. However, we are sorry that several aspects of your stay did not meet your expectations. We sincerely regret that you noticed an unpleasant chemical smell in your room. This is certainly not the experience we want our guests to have, and we will take your comment into consideration when checking the room. Regarding the hot water, we are sorry that it took several minutes for the water to reach the desired temperature in the morning. We understand that this is inconvenient, especially when preparing for the day, and will have the matter checked by our technical team. As our hotel is currently undergoing renovation, some construction noise can unfortunately occur during the designated working hours. The renovation work is scheduled between 9:00 a.m. and 6:00 p.m. Nevertheless, we understand that the noise can be disruptive, and we regret the inconvenience caused. We appreciate your feedback and hope to have the opportunity to welcome you back under more pleasant circumstances. Kind regards, The ibis Styles Berlin Mitte Team

Sehr geehrter Frau T., herzlichen Dank für Ihre wunderbare Bewertung und die volle Punktzahl! Es freut uns sehr, dass Sie unsere zentrale Lage, den Komfort und die Sauberkeit Ihres Zimmers sowie unser Frühstücksangebot so positiv hervorheben. Besonders schön ist es zu hören, dass unser freundliches und hilfsbereites Team zu Ihrem rundum gelungenen Aufenthalt beigetragen hat. Vielen Dank auch für den besonderen Hinweis auf unsere Mitarbeiterin, die am 25. September gegen 13:00 Uhr im Dienst war. Ihr Lob geben wir sehr gerne an unser Team weiter. Wir freuen uns schon darauf, Sie bei Ihrem nächsten Besuch in Berlin wieder im ibis Styles Berlin Mitte begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Team vom ibis Styles Berlin Mitte

Dear Ms. B., Thank you for taking the time to share your detailed feedback about your stay with us. We are sorry to hear that your experience did not fully meet your expectations, especially as you have previously had positive experiences with ibis Styles. We understand your disappointment regarding the lack of tea and coffee facilities in the room. Please note that kettles and in-room coffee and tea facilities are not part of the standard ibis Styles room equipment. However, complimentary coffee, tea, and water are available in our lobby around the clock, so our guests can enjoy these beverages at any time, including early in the morning or late at night. Regarding the lack of a refrigerator in the room, a guest refrigerator is available on the ground floor. It can be used upon request at reception, and our team will be happy to assist you. We are sorry that the overall room concept and facilities gave you an impression that did not correspond to your expectations of the ibis Styles brand. Your feedback is valuable to us and will be taken into consideration as we continue to improve our guest experience. As an ALL Gold member, we also regret that you were not fully satisfied with your overall experience. We appreciate your loyalty to Accor and hope that we will have the opportunity to welcome you again and provide you with a stay that better meets your expectations. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. R., Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. Regarding the noise you mentioned, we would like to clarify that no renovation work was carried out in the hotel before 9:00 a.m. on Saturday. Our renovation works are generally scheduled within designated working hours. We nevertheless regret that you experienced disturbing noise so early in the morning and will take your feedback seriously. We are also sorry that you felt your concerns were not adequately addressed by our reception team. Our guests should always feel that their concerns are taken seriously, and we will discuss your feedback internally. For your convenience, a guest refrigerator is available on the ground floor. Simply ask our reception team, and they will be happy to assist you. Please also note that kettles in the guest rooms are not part of the standard ibis Styles room equipment. In addition, complimentary coffee, tea, and water are available in our lobby around the clock. We are pleased that we were able to resolve your concerns directly and find a mutually agreeable solution. kind regards your ibis Styles Berlin Mitte team

Dear Ms. K., Thank you very much for taking the time to share your feedback about your stay at ibis Styles Berlin Mitte. We are delighted to hear that you enjoyed our convenient location and found it easy to explore Berlin using the nearby public transport connections. We are also pleased with your overall rating of 80/100 and your recommendation of 8/10. Thank you for your positive feedback regarding the room, cleanliness, breakfast, our team, Wi-Fi and value for money. As an ALL Accor Gold member, we truly appreciate your loyalty and are especially pleased that you had an enjoyable stay with us. We also appreciate your comment regarding the bathroom layout and privacy. Our rooms feature a modern, partly open bathroom concept, but we understand that some guests may prefer greater separation. We will certainly take your feedback into consideration as we continue to improve our rooms. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you appreciated our central location, the comfortable bed and our breakfast. At the same time, we sincerely regret that the condition and size of your room did not meet your expectations. We apologize for the issues you encountered with the toilet door, shower holder and lighting. We are pleased that our team was able to repair the toilet door and shower holder promptly after you reported them, but we understand that these issues should ideally have been identified before your arrival. Our hotel is currently undergoing step-by-step renovations, including the guest rooms, with the aim of addressing exactly these kinds of maintenance and furnishing issues and bringing the rooms to a more modern standard. We also appreciate your feedback regarding the limited space for luggage, the lack of a desk and the information available in the room, particularly concerning Wi-Fi and other hotel facilities. We will take these comments into consideration as part of our ongoing improvements. We are sorry as well for the confusion between ibis Berlin Mitte and ibis Styles Berlin Mitte. We understand how this could have affected your expectations when making your booking. Thank you again for your honest feedback. We hope that, once our renovation has been completed, we will have the opportunity to welcome you again and provide you with a significantly improved experience. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. M., Thank you very much for your fantastic 100/100 rating and for your wonderful feedback! We are delighted to hear that you had such an excellent stay with us and that you appreciated our cleanliness, central location, friendly team, and great value for money. It is especially rewarding to see that you rated all aspects of your stay with the highest score, including your booking experience, check-in and check-out, room, Wi-Fi, and our sustainability efforts. Your 10/10 recommendation means a great deal to us as well. Thank you also for choosing ibis Styles Berlin Mitte and for your loyalty as an ALL Accor Classic member. We truly appreciate your trust and hope to welcome you and your friends back to Berlin very soon. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. N., Thank you very much for your feedback and for your overall rating of 80 out of 100 points. We are pleased to hear that you were satisfied with many aspects of your stay, particularly our team, cleanliness, Wi-Fi, and the smooth check-in and check-out process. We are especially happy about your kind words regarding our Ukrainian colleague and will gladly pass on your compliments to her. We sincerely apologize for the issue with the shower. A fully functioning bathroom is an essential part of a comfortable stay, and we regret that this was not the case during your visit. We will make sure that the issue is checked and addressed accordingly. Thank you again for your feedback and for recommending our hotel with an 8/10. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on a future visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Ms. V. V., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our prime location and found our team welcoming throughout your stay. We are sorry, however, that the accessible room did not meet your expectations in terms of atmosphere and comfort. Accessible rooms are designed with additional space and specific features to accommodate guests with reduced mobility. We understand that these features may feel different from those of our standard rooms, particularly when they are not required. We regret that this affected your overall impression of the hotel and the value for money. For a future stay, we would be happy to recommend a room category that better suits your preferences and expectations. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, the ibis Styles Berlin Mitte team

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased that you appreciated our central location, although we fully understand how the current tram situation made getting to and from the hotel more difficult. We are sorry that this affected your stay. We also regret that the size of your room and the fluctuations in water temperature did not meet your expectations. We will pass your comments on to our technical team so that the issue with the water temperature can be investigated. We are particularly sorry to hear that our breakfast selection fell well below your expectations. We continuously review our breakfast offering and will take your feedback into consideration as we work to improve the experience for our guests. Your feedback is especially valuable to us during our ongoing renovation, as our aim is to provide a significantly improved experience once the work is completed. We hope that you might consider giving us another opportunity in the future to demonstrate the improvements. Kind regards the ibis Styles Berlin Mitte team

Dear Amin, Thank you for taking the time to share your detailed feedback with us. We are pleased that you appreciated our excellent central location and were particularly satisfied with our team. It is wonderful to hear that the lady on duty on 25 August at around 6 pm made such a positive impression on you. We will be happy to share your kind words with her and the rest of our team. At the same time, we sincerely regret that the noise level affected your stay. Due to our central location at Rosenthaler Platz, some rooms can be exposed to sounds from the busy streets and tram traffic. We understand that this can be disturbing, especially during a business trip, and we are sorry that the sound insulation of your window did not meet your expectations. We also apologize that the cleanliness of the carpet was not up to our usual standards. Your comment has been noted and will be passed on to our housekeeping team. Thank you once again for your valuable feedback. We hope that you will give us another opportunity in the future and that we can provide you with a quieter and more comfortable stay. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. L., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room overall clean and were satisfied with your accommodation and our team. However, we sincerely apologize for the issues you experienced during your stay. The problems you described with the air conditioning and, in particular, the flooring in front of the shower are certainly not the standard we aim to provide. We fully understand how unpleasant and concerning it must have been to notice moisture underneath the floor and discoloured water emerging between the tiles. We take this matter very seriously and will ensure that it is brought to the attention of our technical and housekeeping teams for thorough investigation and corrective action. We are also sorry that the Wi-Fi transmission speed did not fully meet your expectations. Your feedback is valuable and will be taken into consideration as we continue to improve our services. Thank you once again for your feedback and for your loyalty as an ALL Accor Silver member. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. J., Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay with us was such a disappointing experience. We are particularly sorry to hear about your comments regarding the pillows and duvet. We would like to clarify that our pillows and duvets are completely new. Nevertheless, we regret that you experienced them as damp and noticed an unusual smell, and we understand how unpleasant this must have been, especially when it affected your sleep. Regarding the parking, our underground garage has only a very limited number of parking spaces, which unfortunately cannot be reserved in advance. We regret that there was no parking space available upon your arrival and apologize for any inconvenience caused. We also regret that you were initially charged for parking and subsequently had to contact us to have the charge refunded. Our hotel is currently undergoing extensive refurbishment. The work is being carried out in stages, with regular construction activities taking place exclusively between 10:00 and 18:00. We understand, however, that the ongoing refurbishment can affect the overall guest experience, and we sincerely regret that this contributed to your decision to leave after only one night. We take your feedback seriously and will review the points you have raised with the relevant departments. We are very sorry that your stay did not meet your expectations and that you left with such a negative impression of our hotel. We hope that, once the refurbishment has been completed, we may have the opportunity to welcome you again and provide you with the experience we strive to offer all our guests. Kind regards, the ibis Styles Berlin Mitte team