Dear Mr. R., Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations. Regarding the noise you mentioned, we would like to clarify that no renovation work was carried out in the hotel before 9:00 a.m. on Saturday. Our renovation works are generally scheduled within designated working hours. We nevertheless regret that you experienced disturbing noise so early in the morning and will take your feedback seriously. We are also sorry that you felt your concerns were not adequately addressed by our reception team. Our guests should always feel that their concerns are taken seriously, and we will discuss your feedback internally. For your convenience, a guest refrigerator is available on the ground floor. Simply ask our reception team, and they will be happy to assist you. Please also note that kettles in the guest rooms are not part of the standard ibis Styles room equipment. In addition, complimentary coffee, tea, and water are available in our lobby around the clock. We are pleased that we were able to resolve your concerns directly and find a mutually agreeable solution. kind regards your ibis Styles Berlin Mitte team

Dear Ms. K., Thank you very much for taking the time to share your feedback about your stay at ibis Styles Berlin Mitte. We are delighted to hear that you enjoyed our convenient location and found it easy to explore Berlin using the nearby public transport connections. We are also pleased with your overall rating of 80/100 and your recommendation of 8/10. Thank you for your positive feedback regarding the room, cleanliness, breakfast, our team, Wi-Fi and value for money. As an ALL Accor Gold member, we truly appreciate your loyalty and are especially pleased that you had an enjoyable stay with us. We also appreciate your comment regarding the bathroom layout and privacy. Our rooms feature a modern, partly open bathroom concept, but we understand that some guests may prefer greater separation. We will certainly take your feedback into consideration as we continue to improve our rooms. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you appreciated our central location, the comfortable bed and our breakfast. At the same time, we sincerely regret that the condition and size of your room did not meet your expectations. We apologize for the issues you encountered with the toilet door, shower holder and lighting. We are pleased that our team was able to repair the toilet door and shower holder promptly after you reported them, but we understand that these issues should ideally have been identified before your arrival. Our hotel is currently undergoing step-by-step renovations, including the guest rooms, with the aim of addressing exactly these kinds of maintenance and furnishing issues and bringing the rooms to a more modern standard. We also appreciate your feedback regarding the limited space for luggage, the lack of a desk and the information available in the room, particularly concerning Wi-Fi and other hotel facilities. We will take these comments into consideration as part of our ongoing improvements. We are sorry as well for the confusion between ibis Berlin Mitte and ibis Styles Berlin Mitte. We understand how this could have affected your expectations when making your booking. Thank you again for your honest feedback. We hope that, once our renovation has been completed, we will have the opportunity to welcome you again and provide you with a significantly improved experience. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. M., Thank you very much for your fantastic 100/100 rating and for your wonderful feedback! We are delighted to hear that you had such an excellent stay with us and that you appreciated our cleanliness, central location, friendly team, and great value for money. It is especially rewarding to see that you rated all aspects of your stay with the highest score, including your booking experience, check-in and check-out, room, Wi-Fi, and our sustainability efforts. Your 10/10 recommendation means a great deal to us as well. Thank you also for choosing ibis Styles Berlin Mitte and for your loyalty as an ALL Accor Classic member. We truly appreciate your trust and hope to welcome you and your friends back to Berlin very soon. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. N., Thank you very much for your feedback and for your overall rating of 80 out of 100 points. We are pleased to hear that you were satisfied with many aspects of your stay, particularly our team, cleanliness, Wi-Fi, and the smooth check-in and check-out process. We are especially happy about your kind words regarding our Ukrainian colleague and will gladly pass on your compliments to her. We sincerely apologize for the issue with the shower. A fully functioning bathroom is an essential part of a comfortable stay, and we regret that this was not the case during your visit. We will make sure that the issue is checked and addressed accordingly. Thank you again for your feedback and for recommending our hotel with an 8/10. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on a future visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Ms. V. V., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our prime location and found our team welcoming throughout your stay. We are sorry, however, that the accessible room did not meet your expectations in terms of atmosphere and comfort. Accessible rooms are designed with additional space and specific features to accommodate guests with reduced mobility. We understand that these features may feel different from those of our standard rooms, particularly when they are not required. We regret that this affected your overall impression of the hotel and the value for money. For a future stay, we would be happy to recommend a room category that better suits your preferences and expectations. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an experience more in line with your expectations. Kind regards, the ibis Styles Berlin Mitte team

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased that you appreciated our central location, although we fully understand how the current tram situation made getting to and from the hotel more difficult. We are sorry that this affected your stay. We also regret that the size of your room and the fluctuations in water temperature did not meet your expectations. We will pass your comments on to our technical team so that the issue with the water temperature can be investigated. We are particularly sorry to hear that our breakfast selection fell well below your expectations. We continuously review our breakfast offering and will take your feedback into consideration as we work to improve the experience for our guests. Your feedback is especially valuable to us during our ongoing renovation, as our aim is to provide a significantly improved experience once the work is completed. We hope that you might consider giving us another opportunity in the future to demonstrate the improvements. Kind regards the ibis Styles Berlin Mitte team

Dear Amin, Thank you for taking the time to share your detailed feedback with us. We are pleased that you appreciated our excellent central location and were particularly satisfied with our team. It is wonderful to hear that the lady on duty on 25 August at around 6 pm made such a positive impression on you. We will be happy to share your kind words with her and the rest of our team. At the same time, we sincerely regret that the noise level affected your stay. Due to our central location at Rosenthaler Platz, some rooms can be exposed to sounds from the busy streets and tram traffic. We understand that this can be disturbing, especially during a business trip, and we are sorry that the sound insulation of your window did not meet your expectations. We also apologize that the cleanliness of the carpet was not up to our usual standards. Your comment has been noted and will be passed on to our housekeeping team. Thank you once again for your valuable feedback. We hope that you will give us another opportunity in the future and that we can provide you with a quieter and more comfortable stay. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. L., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room overall clean and were satisfied with your accommodation and our team. However, we sincerely apologize for the issues you experienced during your stay. The problems you described with the air conditioning and, in particular, the flooring in front of the shower are certainly not the standard we aim to provide. We fully understand how unpleasant and concerning it must have been to notice moisture underneath the floor and discoloured water emerging between the tiles. We take this matter very seriously and will ensure that it is brought to the attention of our technical and housekeeping teams for thorough investigation and corrective action. We are also sorry that the Wi-Fi transmission speed did not fully meet your expectations. Your feedback is valuable and will be taken into consideration as we continue to improve our services. Thank you once again for your feedback and for your loyalty as an ALL Accor Silver member. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. J., Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay with us was such a disappointing experience. We are particularly sorry to hear about your comments regarding the pillows and duvet. We would like to clarify that our pillows and duvets are completely new. Nevertheless, we regret that you experienced them as damp and noticed an unusual smell, and we understand how unpleasant this must have been, especially when it affected your sleep. Regarding the parking, our underground garage has only a very limited number of parking spaces, which unfortunately cannot be reserved in advance. We regret that there was no parking space available upon your arrival and apologize for any inconvenience caused. We also regret that you were initially charged for parking and subsequently had to contact us to have the charge refunded. Our hotel is currently undergoing extensive refurbishment. The work is being carried out in stages, with regular construction activities taking place exclusively between 10:00 and 18:00. We understand, however, that the ongoing refurbishment can affect the overall guest experience, and we sincerely regret that this contributed to your decision to leave after only one night. We take your feedback seriously and will review the points you have raised with the relevant departments. We are very sorry that your stay did not meet your expectations and that you left with such a negative impression of our hotel. We hope that, once the refurbishment has been completed, we may have the opportunity to welcome you again and provide you with the experience we strive to offer all our guests. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. K., Thank you very much for your excellent review and for giving us a perfect score of 100/100! We are delighted to hear that you enjoyed our great location and found our team so friendly and welcoming. It is wonderful to see that you were completely satisfied with every aspect of your stay, from the booking experience and check-in to your accommodation, cleanliness, Wi-Fi, and check-out. Your maximum recommendation of 10/10 is particularly appreciated. We are also very pleased that a member of our team made a special contribution to your positive experience. Your kind feedback is a great motivation for all of us. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next business trip to Berlin! Warm regards, Your ibis Styles Berlin Mitte Team

Dear Mr. H. J., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location and the friendliness of our team. We are also happy to see that you were satisfied with your check-in, check-out and Wi-Fi experience. At the same time, we sincerely apologize that the street noise at night and the ongoing renovation work affected your stay so considerably. We fully understand that noise can have a significant impact on your comfort, especially when trying to sleep. We particularly regret that you did not feel sufficiently informed about the extent of the renovation work before your arrival. We understand your disappointment and are continuously working to improve the communication regarding the ongoing refurbishment. The renovation is being carried out step by step with the aim of improving our hotel for the future. We are sorry that your stay took place during this transitional period and hope to have the opportunity to welcome you back once the works are completed, when you can enjoy our hotel in a much more peaceful setting. Warm regards, Your ibis Styles Berlin Mitte Team

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback and for rating your stay with us 90 out of 100 points. We are delighted to hear that you enjoyed our modern rooms and excellent central location, and that you found the check-in process straightforward and our communication before arrival clear and helpful. We are also pleased that you found the booking process through all.com easy to follow and would use it again. Thank you for your honest comments regarding the bathroom concept and the wash basin located in the room. We understand that this layout may not suit every guest, and we appreciate your feedback. It is also wonderful to know that you appreciated the option of choosing not to have your room cleaned every day. Your positive feedback regarding our team, Wi-Fi, and overall service is greatly appreciated. We hope to have the pleasure of welcoming you and your family back to ibis Styles Berlin Mitte on a future visit to Berlin. Kind regards, your ibis Styles Berlin Mitte team

Dear Pierre, Thank you so much for your wonderful feedback and for awarding us a perfect score of 100 out of 100 points! We are thrilled to hear that you had such a great experience with us and that you were especially impressed by Yulia and our housekeeping team. We will be delighted to share your kind words with them — such recognition is a fantastic motivation for the whole team. It is also wonderful to know that you enjoyed your room and felt completely satisfied with your stay. Your 10/10 recommendation and your kind words truly mean a lot to us. We are already looking forward to welcoming you back to ibis Styles Berlin Mitte! Kind regards, your ibis Styles Berlin Mitte team

Dear Ms. S., Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you had a comfortable stay and appreciated our excellent location as well as the courteous and helpful service provided by our team. It is particularly pleasing to know that you felt at home with us and that you would happily return. We sincerely apologize for the inconvenience caused by housekeeping entering your room when this was not requested. We take your comment seriously and will review this with our housekeeping team to ensure that our guests' privacy is respected at all times. We also appreciate your feedback regarding the breakfast selection and pricing. We will gladly share your comments with the responsible team, as they help us identify areas where we can further improve. Thank you once again for your constructive feedback and for your recommendation of our hotel. We look forward to welcoming you back and providing you with an even more pleasant stay next time. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. K., Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great location, your room and, above all, the service provided by our fantastic team. Your excellent ratings across all areas, particularly the 100/100 for Wi-Fi and your 9/10 recommendation, are a wonderful recognition for our entire team. We are also very pleased that you chose to stay with us as an ALL – Accor Live Limitless Silver member and that you would recommend both our hotel and the ALL programme so highly. Your kind words are a great motivation for us to continue providing a welcoming and enjoyable experience to our guests. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, the ibis Styles Berlin Mitte team

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you appreciated our unbeatable central location, our professional team and the quietness of your room despite the lively surroundings. We are also glad that you would still recommend us. At the same time, we sincerely apologize for the shortcomings you experienced. Finding a candy wrapper and the previous guest's key envelope in your room is clearly not acceptable and does not meet our housekeeping standards. We will address your comments directly with our housekeeping team. We also regret that the tissues were almost empty upon your arrival. Thank you as well for pointing out the issue with the shower. Water should of course remain within the shower area, and we will have the condition of the shower door and the surrounding area checked by our maintenance team. Our hotel is currently undergoing a comprehensive renovation. At present, the guest rooms on the first and second floors, as well as the lobby and breakfast area, are being renovated. The breakfast area is therefore temporarily unavailable. Step by step, our guest rooms will also be completely redesigned and improved. We also apologize that you had to ask about your ALL Welcome Drink. As a Silver member, you should feel properly recognized during your stay, and we regret that this was not handled proactively by our team. Your feedback will be shared internally to improve our recognition of ALL members. Thank you again for your constructive comments. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Kind regards, the ibis Styles Berlin Mitte team