Dear Anita, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our central location, great breakfast, and found our team helpful and welcoming. It is also fantastic to know that you felt your stay offered good value for money. Your kind words mean a lot to our entire team, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Tatiana Mayan Team Leader

Dear Stephen, Thank you so much for your lovely review and, as always, for choosing to stay with us. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty. We are delighted to hear that you enjoyed our perfect location and had another lovely experience with us. Your consistently warm, friendly, and pleasant manner with our team is greatly appreciated, and it is always wonderful to see you. We look forward to welcoming you back again very soon and making your next stay just as enjoyable. Warmest regards, Tatiana Mayan Team Leader

Dear Lorraine, Thank you very much for your lovely feedback! We’re delighted to hear that you enjoyed our great location and the warm service from our team. It’s also wonderful to know that online check-in made your arrival smooth and convenient. We’re pleased that our proximity to the station and your destination made the hotel a perfect choice for your stay. We hope to welcome you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear James, Thank you very much for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, clean and comfortable hotel, and good value for money. It’s especially pleasing to know that our helpful and friendly staff made your stay enjoyable. We’re glad you found the hotel well suited for a short stay and conveniently located for the city center. We hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear James, Thank you for your lovely feedback! We’re delighted to hear that you had a great stay and enjoyed the easy access to the city center and the comfort of your room. It’s especially wonderful to know that our team gave you a warm and welcoming experience. We hope to have the pleasure of welcoming you back for another enjoyable stay soon! Kind regards, Tatiana Mayan Team Leader

Dear Pamoda, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We’re particularly sorry to hear that the road noise affected your sleep, and that the room lighting, bathroom cleanliness, and odour were not up to the standard we aim to provide. We also regret that the service from some members of our reception team did not leave you with the welcoming experience you should have received. Your comments will be shared with the relevant teams so that these areas can be addressed. We understand your disappointment, especially as you have stayed at several Ibis hotels previously. While we’re sorry that this particular experience was not a positive one, we appreciate you bringing these concerns to our attention. We wish you all the best with your future travels and sincerely hope you find accommodation that better suits your needs and expectations. Kind regards, Tatiana Mayan Team Leader

Dear Jonathan, Thank you so much for your wonderful feedback! We’re delighted to hear that you received a warm welcome and found our staff friendly, your room spotless, and your stay as comfortable as always. It’s fantastic to know that you continue to enjoy a great night’s sleep and appreciate our excellent location. We truly value your continued loyalty and are so pleased that you always enjoy your stays with us. We look forward to welcoming you back to ibis Manchester very soon! Kind regards, Tatiana Mayan Team Leader

Dear Andrew, Thank you very much for taking the time to share such detailed feedback. We’re delighted to hear that you enjoyed our convenient location, friendly welcome, comfortable room, and breakfast selection. It’s wonderful to know that the proximity to Oxford Road station, the universities, and the local bars and restaurants added to your experience. We’re sorry, however, that the scrambled eggs did not meet your expectations. We appreciate your honest comments and will share your feedback with our breakfast team. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Tatiana Mayan Team Leader

Dear Stephen, Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed our central location, comfortable bed, quiet room, and the cleanliness of your accommodation. It’s also great to know that our check-in team made you feel welcome and provided helpful information during your stay. We’re pleased that the tea and coffee facilities were a nice touch and that you found the hotel simple, clean, and comfortable. Your kind comments mean a lot to our team, and we hope to welcome you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Michael, Thank you for sharing your feedback. We’re sorry that your stay was only an OK experience and that the condition of the room did not fully meet your expectations. We particularly regret that the climate control was not working properly, as we appreciate how important it is to be able to adjust the temperature and feel comfortable in your room. Your comments regarding the condition of the room have also been noted and will be passed on to the relevant team. We appreciate you bringing these points to our attention and hope we can provide you with a more comfortable experience should you choose to stay with us again. Kind regards, Tatiana Mayan Team Leader

Dear Christopher, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rates good value, although we’re sorry to hear that the condition of the bathroom left you disappointed. We appreciate your comments regarding the bathroom units and understand that a fresh coat of paint alone does not address areas that are showing signs of age or wear. Your feedback is important to us and will be shared with our maintenance and management teams as we continue to review areas that require attention. We’re sorry that the condition of the room did not meet your expectations, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Tatiana Mayan Team Leader

Dear Liz, Thank you for your lovely review. We’re delighted to hear that you enjoyed our convenient location and found your room clean and tidy. It’s wonderful to know that you choose to stay with us whenever you visit — we truly appreciate your continued loyalty and support. We look forward to welcoming you back again on your next visit! Kind regards, Tatiana Mayan Team Leader

Dear Mr Ahmed, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you left feeling so disappointed. We are particularly concerned to hear about the cleanliness of the room and bathroom, as well as the noise you experienced during the night. We fully understand how frustrating it must have been to have your sleep disturbed, especially when staying with your family. We are also sorry to hear that you felt unable to speak with a manager during your stay. We are, however, surprised that none of these concerns were raised with our team at the time. We only became aware of the issues through the public review you have posted. Had any of these concerns been brought to our attention during your stay or at check-out, we would have been more than happy to assist and, where possible, take immediate action to improve your experience. We take your comments seriously and will share your feedback with the relevant teams, particularly regarding the cleanliness and the concerns you have raised about the room. We sincerely apologise for the inconvenience and frustration caused and appreciate you bringing these matters to our attention. Kind regards, Tatiana Mayan Team Leader

Dear Omar, Thank you very much for your wonderful feedback. We’re delighted to hear that you received an exceptional welcome and that our team provided such extraordinary service throughout your stay. While we’re pleased that our service made a positive impression, we’re sorry to hear that you found the room to be only average. We truly appreciate your comments and will take them on board as we continue to improve our guests’ experience. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Kind regards, Tatiana Mayan Team Leader

Dear Isobel, Thank you very much for taking the time to share your wonderful feedback. We’re delighted to hear that you found the hotel clean and comfortable, and that your room and overall experience exceeded your expectations. We’re especially pleased that we could provide you with great value during your visit for the concert. It’s always lovely to hear that our guests leave feeling they received more than they expected. We hope to have the pleasure of welcoming you back the next time you’re visiting for a concert or simply staying in the area. Kind regards, Tatiana Mayan Team Leader

Dear Michelle, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed the breakfast, found our staff friendly, and were happy with the rooms and the smooth check-in process. However, we are genuinely sorry that your stay was disrupted by the unpleasant sewage smell. We completely understand how distressing this must have been, particularly when you returned in the early hours of the morning. We also apologise for the insensitive comment made when you reported the issue. This is certainly not the level of response we expect from our team, and we will be addressing this internally. We are also sorry that your room move was not correctly updated on our system, resulting in repeated knocks and confusion about your departure the following day. We appreciate how frustrating this must have been, especially after an already difficult night. It is disappointing to know that these issues overshadowed what were otherwise positive aspects of your stay. Your feedback has been shared with the relevant teams so that we can review both the underlying issue and our internal communication procedures. Thank you again for highlighting these concerns. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and enjoyable stay you should have experienced. Kind regards, Tatiana Mayan Team Leader

Dear Lilian, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our customer service very good throughout your stay. However, we’re very sorry that the condition of your room fell short of the standard we aim to provide. The issues you experienced with the stained carpet, dirty towel, partially blocked sink, bathroom fan and air conditioning are certainly disappointing, and we apologise for the inconvenience caused. We particularly understand your frustration regarding the air conditioning, as keeping the windows closed due to the nearby nightlife meant that you were unable to cool the room comfortably. We will share your comments with our housekeeping and maintenance teams so that these issues can be addressed. Thank you again for bringing this to our attention. We hope you will give us another opportunity to provide you with the comfortable and enjoyable stay you should have experienced. Kind regards, Tatiana Mayan Team Leader

Dear Stephen, Thank you for your feedback. We’re pleased to hear that you found your stay to be good value and were happy with most aspects of your visit. We’d just like to clarify that our rooms do not have traditional air conditioning. Instead, we have an air climate control system, which operates according to the outside weather conditions. If you find the room temperature uncomfortable during your stay, please don’t hesitate to ask a member of our team for assistance. We’ll be happy to help you adjust the system and make your stay as comfortable as possible. Thank you again for your feedback, and we hope to welcome you back soon. Kind regards, Tatiana Mayan Team Leader

Dear Teraphong, Thank you for your lovely feedback and for choosing to stay with us for the third time! We’re delighted to hear that you found our check-in and check-out process quick and easy, and that our location is convenient for your visits to the university. It’s always a pleasure to welcome returning guests, and we truly appreciate your continued loyalty. We look forward to welcoming you back for your fourth stay! Kind regards, Tatiana Mayan Team Leader