Mercure Manchester Piccadilly Hotel

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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 503 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

Telephone +44 161 751 1412

Fax +44 161 388 0915

Contact email

  • PICADILLY GARDENS:  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS:53.479874, -2.237445

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LEVEL 3 LOUNGE & RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Our guest reviews

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  503 reviews

TripAdvisor Rating  3.5/5  4,397 reviews

Location was the only good bit about the stay

Customer review rating 2.0/5

India L. Friends - Confirmed reviews ALL

Stairs in the property only go up to 4th floor, so after checking in we waited at least 10+ minutes to get to our right floor as their was 2 conferences going on at the same time in the property, this is of course no fault apart of the business apart from the fact that the lifts were in constant use and meaning having to wait 20+ minutes for one to arrive. Having got to our room, we noticed that certain things hadn’t been cleaned like between the two single beds, the windowsill which had a cigarette and ash in. Not to mention the window doesn’t open either and instead a small vent in the window. The air cooling system is so dated that someone could have blown better and it would have cooled the room down. The bathroom was overall ok, but used the shower once and it had leaked out at the end of the shower head and ran down the seal of the door meaning it caused a puddle that had to be constantly mopped up. Room size again was ok, but the two single beds were too big for the room, leaving for very little room to move for either side of the room. General wear and tear of the room as well, lamps not working properly as they had been damaged, ripped upholstery of the base on one of the beds, makeup stains on the carpet.

Dear India L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room had been cancelled when I arrived

Dear Marcus B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Did experience a few problems which were promptly addressed by the staff and a satisfactory conclusion was reached

Dear Yvette P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Expected better.

Customer review rating 2.5/5

Ebs Couples - Confirmed reviews ALL

Stayed for a couple of nights, the hotel location is great, check in went well..the room itself was somewhat of a low budget premier inn only overpriced, the room was small with no hand-wash or toilet brush in the bathroom. Opted it for early check in and late check out to make the most of our stay, only to get a phone call on our last day to say we'd left our luggage in the room, when we arrived back at the hotel the key card had to be changed at reception where we were told that late check out is usually charged at £10 per hour, well why wasn't this communicated to us at check in, via email prior to our stay or stated on the website? Overall quite a disappointing stay.

Dear Ebony A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bathroom door could not close, 1010 needs fixing

Customer review rating 4.0/5

Jellinatrix Solo - Confirmed reviews ALL

Comfy bed, lovely view, window insulation could be better as you can hear the trams all night

Dear Dan A., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, comfortable hotel except for my AC issue..

Customer review rating 4.0/5

Stuart H. Friends - Confirmed reviews ALL

Very good check-in with Ibby. My AC unit didn't work and the room was very hot. I went out for dinner at 6pm and reported the problem to the Consierge and asked for someone to fix it in my absence. On my return at approximately 9 30pm nothing had been done. Ibby suggested moving to another room and personally came up to the 8th floor but all the rooms vacant had twin beds. I wasn't prepared to move to a different floor. We turned the AC off and hoped the room would cool which it slowly did. Basically the AC unit is antiquainted and broken. It looked like it had been broken for some time. I had frustrating night.

Dear Stuart M H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 5.0/5

Brian S. Solo - Confirmed reviews ALL

N/A

Dear Lungisani Brian S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable stay

Customer review rating 4.5/5

I. D. Couples - Confirmed reviews ALL

Arrived staff where friendly and helpful and the room was better than expected

Dear D. I., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible stay

Customer review rating 1.0/5

Molly K. Business - Confirmed reviews ALL

The bed was comfortable and the view was about the only best things about my stay! On my second night, I was on the toilet and I heard my door opened, another couple had been given my key number to access my room! I was shocked!!! At first I got over it, but since the incident I’ve become more and more wound up! What if I had been sleeping? What If I’d of been out? And all of my possessions stolen? Then moving forward I had problems with my key because the receptionists had cancelled the room number or something? So I wasn’t able to access my room afterwards or navigate the lift! All in all it was a shambles!! But hey ho, I was given 1 FREE DRINK! LOL! Pisstake! Never staying here again!

Dear Molly K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Molly I am very sorry this has been your experience please can you reach out to Charles Forbes at the hotel so we can see what we can do to make this right and put your faith back in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 3.0/5

Robert Couples - Confirmed reviews ALL

Lovely room efficient check in. Only let down ŕeally was a noisy guest in the next room at 2am

Dear Robert A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 3.5/5

K G. Friends - Confirmed reviews ALL

Smooth check in although I had payed online and was then asked to pay again! All staff where very professional, nice and helpful. Waited a long time for the lift everytine we had to use them.

Dear Kimberley G., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.0/5

Don M. Business - Confirmed reviews ALL

My first time back here post lockdown As this is my go to hotel for Manchester Check in was a bit clumbersome First room we had , shower broken and needed a good clean 2nd room was ok , air con didn’t work Window hardly opens Bar staff very friendly and customer focused And apologised for not having brandy glssses as hotel won’t purchase Overall stall very good , place needs a deep clean and a little tlc

Dear don M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay as always

Customer review rating 4.5/5

Julian H. Business - Confirmed reviews ALL

Have been staying at this hotel over the years and this visit was up to its usual high standards

Dear Julian H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Check in and interactions with reception were a bit slow and the room needs a refresh (very tired decor) restaurant staff were very friendly

Dear Austin S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was okay

Customer review rating 3.0/5

Guest Business - Confirmed reviews ALL

The interior of the room looks old and under maintained. Some of the handles are broken and the room had a weird (old) smell. The window is also dirty, and it was partially opened so I could hear outside noises. Only the location is great.

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied stay

TripAdvisor rating 4.0/5

Annsuzie TripAdvisor review

I enjoyed my stay at the hotel, it’s centrally located. Staff were courteous and nice.the breakfast was excellent. The WiFi didn’t work well. It was an overall nice experience and I would recommend this hotel.

Hello Annsuzie, Thank you for taking the time to leave some feedback from your recent stay with us. I am delighted to see that you had such an amazing stay and that the staff were attentive enough to meet your needs and wants. Also nice to see that you took full advantage of the amazing breakfast selection we have. I am sorry to hear that the WIFI wasn't working for you, we are in the process of getting this problem amended. Thanks

Ok Stay

Customer review rating 2.5/5

Karen Solo - Confirmed reviews ALL

Room was clean but bathroom looked very worn and unappealing to use such as the marked bath and faded floor tiles . Room was small , television hand set didn’t work properly and the table lights kept flickering and turning themselves off so seemed dodgy ! I had a city view room and I did get that but don’t expect to sit on your bed or a chair to see it as the window is high. I paid £136 for the room only and feel it’s wasn’t good value compared to better rooms in different hotels close by .

Dear Karen J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Had a brilliant time

Customer review rating 5.0/5

Lydia Families - Confirmed reviews ALL

The hotel was well located near the train station and the Arndale centre so no need for public transport. We were on the 14th floor with a lovely view. Room was lovely with comfortable twin beds and clean bathroom. Would definitely stay there again.

Dear Lydia S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor room, good location, good breakfast.

Customer review rating 2.0/5

Ashley Couples - Confirmed reviews ALL

With regards to the room: TV didn’t work, apparently fire alarm went off in our room? Carpets really dirty, walls dirty, no windows, no air circulation. Very disappointed by room. Great location, centre of Manchester with everything on your door step, easy to get too via car! Breakfast was amazing

Dear Ashley C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dirty

Customer review rating 1.0/5

Lisa Friends - Confirmed reviews ALL

Good location but room was dirty.

Dear Lisa M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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