Mercure Manchester Piccadilly Hotel

I visited Manchester for the first time on the 29th for an event at Old Trafford Football Stadium, I arrived early at the hotel approx. 11am and introduced myself at the desk on floor 1, there wasn’t any double rooms available which to be expected, I was greeted by Humaira she was very helpful, offered to keep hold of my bags at the concierge, and that I would be able to check in after 3pm. I checked in late approx 9:30pm, I arrived for breakfast early approx. 6:40am and was greeted by Abbie who gave me a very warm welcome, asked how I was and had a short chat which was lovely! Explained the breakfast where everything was and so on, as I’d never stayed at this hotel or the chain previously. The breakfast was really nice, lots of choice, so your bound to find something you like. I spoke to Neil the supervisor before leaving and mentioned how nice all of his staff were, as I seated facing the door and saw how everyone chipped in and did all they could do to make all the guests stay that little extra special, I also spoke to Nora who was equally lovely and was genuinely interested were I’d come from and we had a long chat and they gave me some directions as I’d mentioned I was wanting to get some souvenirs before I left. The other members of staff (Rose, Ella and Rohan) were equally just as lovely warm and welcoming as Abbie, Neil and Nora. If I’m ever in Manchester I’ll definitely come stay here again, thank you all for everything, Merry Christmas!

Stayed here for my birthday weekend with my boyfriend and when we got to our room they had gifted us a bottle of Prosecco to enjoy which was very nice. We loved that it was so close to the Christmas markets and everywhere we planned to visit was within walking distance. The rooms do NOT look like the pictures shown on website and are VERY outdated and poor quality considering how much you pay to stay here. We stayed for two nights but the first night we were kept up by a couple in the room next to us having sex all night which ruined our first night staying. The walls are STUPIDLY thin, so we literally heard everything. Breakfast was nice and the staff are lovely but we definitely wouldn’t ever be staying here again just because you could stay in much nicer hotels which are near, for a cheaper price. Wouldn’t really recommend to anyone.

The rooms are lovely, beds are comfy and an ideal area. but jesus christ, we went into the bar which is a nice place and got told by the lady “take a seat its table service”. we sat down and waited about 20 minutes (it was dead in here). i went up to the bar twice to get someone over and both times they said yes, waited a little longer until we saw a lady walking around finding something to do so i had to call her over. after this a guy came over with the wrong drink and then another waitress came over to take our order. just to add to it they came back over 5 minutes later to double check what drink we were having and then a couple minutes after that they didnt have any. real disappointment to our stay.

Went for afternoon tea for a birthday treat with my boyfriend. The food was lovely and the service was amazing especially Rose she was wonderful a credit to the hotel. I would return again! Also a wonderful view of Piccadilly.

Absolute brilliant service as it was a special occasion for my girlfriend who birthday it was,can I just say thanks to rose,Nora,Neil,elks,Rohingya and Abbie for making the occasion special and the views off Manchester was really special,thanks guys😁😄