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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.7/5 5,760 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

5,760 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,956 reviews

Needs updating and cleaning, expensive food

Customer review rating 3.7/5

Alan D. Couples - 13/02/2020 Confirmed reviews ALL

Room was extremely small, rubbish left from previous occupiers, bath was disgusting, breakfast was greasy and cold. Definitely not what you would expect from a 4* hotel!!

Dear Alan d., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will pass on your comments to the teams regarding the breakfast etc and work on enhancing our guest experience for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Great location lousy WIFI

Customer review rating 3.7/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Have stayed here several times as great location. But for centrally located hotel there really is no excuse for the awful WiFi. Impossible to even update Facebook etc. Let alone stream anything. On top of that issues with check in and attitude from check in member of staff!

Dear John H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have proposals for our wifi as we continue to enhance our guest experience and we appreciate how important wifi is to our guests We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Excellent stay

Customer review rating 3.7/5

Karen Couples - 12/02/2020 Confirmed reviews ALL

We had a great time despite the weather & the football being cancelled. We were also upgraded to a suite which was lovely

Dear Karen R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully you get to watch the football in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Overpriced and needs updating

Customer review rating 3.7/5

Nick Couples - 12/02/2020 Confirmed reviews ALL

The rooms did not have USB ports, the interior seemed old and this did not feel like a 4 star hotel. The staff are great, the venue just needs updating.

Dear Anick S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Nice hotel, good location - hyvä hotelli

TripAdvisor rating 3.5/5

rampe1975 Business - 12/02/2020 TripAdvisor review

rooms start to be little old, otherwise great location and good service. Service was generally very good, but 3stars as restaurant waitress flop really good... she just had 10min conversation with friends in the table meanwhilie we wait "I come back shortly" Reception staff was 5start and bar too.

Dear rampe1975, Thank you for your feedback and it's good to hear that you enjoyed your stay overall. I will pass on your feedback to the team and we hope to welcome you back in the future Kind Regards Wes

Best stay we have had in Manchester

Customer review rating 3.7/5

Lauren H. Couples - 11/02/2020 Confirmed reviews ALL

Myself and my partner came for our anniversary and was looking forward to the weeks we had planned .. when we arrived the gentleman on the check in desk named Richard was unbelievably helpful giving us recommendations for places to go out and eat .. both me and my partner couldn’t stop smiling after the kindness of Richard! We had an amazing stay and you made our anniversary one to remember !

Dear Lauren H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your amazing feedback to Richard who I know will really appreciate this and it's great to see he had such a positive impact on your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Good location, clean,

Customer review rating 3.7/5

Mr I. B. Couples - 11/02/2020 Confirmed reviews ALL

Good views, good breakfast, clean, good location

Dear Ian b., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your feedback to the restaurant manager regarding breakfast Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Excellent location

Customer review rating 3.7/5

Je Business - 10/02/2020 Confirmed reviews ALL

The hotel, whilst a little dated, is in excellent location. The rooms were clean and tidy but the bathroom is a little dated, the shower was really low and if I had been any taller, I would have struggled. Overall a pleasant experience

Dear Joanne E., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. I will pass your comments on to the relevant departments regarding the shower etc as we continue to improve our guest experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Amazing hotel and best location

Customer review rating 3.7/5

Chelsea Couples - 10/02/2020 Confirmed reviews ALL

Didn’t expect it to be in such an good location, literally everything is around you, the view from the rooms was amazing also. The rooms was very clean, I will definitely be staying here again soon

Dear Chelsea W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Christmasescape

TripAdvisor rating 3.5/5

gaytimelord 09/02/2020 TripAdvisor review

I have stayed atthis hotel for the past few Christmasas, not my favorite time of year, but staying at the Mecure Hotel Manchester Picadilly has always been a good experience and this last Christmas was no exception, outstanding front of house staff, so very helpful as was Alex the barman , The breakfasts were the best meals served,and thank goodness no christmas traditional meals!Thank you to Thomas West level 3 manager whose attention to detail and service given was excellent. Thank you so much for a very comfortable stay, I will not be staying at any other Manchester Hotel when I next visit.

Dear gaytimelord, Thank you for your feedback and whilst this is not your favourite time of the year, it's great to hear that the team were so welcoming for you and made your stay the way it was. I will pass on your comments to the team and especially to Alex and Tom, who i'm sure will appreciate this feedback. We do look forward to welcoming you in the future Kind Regards Wes

Good locatiom

Customer review rating 3.7/5

Jason G. Couples - 06/02/2020 Confirmed reviews ALL

The stay was fine, we found a mouse in our room and got moved to another room, a suite which was too noisy and then to a more suitable room. This was fine, it wasn't the hotel's fault or the staff, they were very helpful. The issue is the refund for the. Ight still hasn't arrived in my account and also I didn't have any reply from the hotel itself when I chased this issue up last week

Dear Jason G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please can you come back to me with who you discussed your issues with and I can then follow up and find out what has happened. Sincerely, Wes

Cheeky night away

TripAdvisor rating 3.5/5

elainehurst6 05/02/2020 TripAdvisor review

Booked overnight stay as a treat for my other half. Hotel clean, staff polite and friendly. Breakfast fantastic. Loved late checkout too. Very handy location. We saw a show at Palace theatre so only mins away

Dear elainehurst6, Thank you for taking the time to write your feedback about your recent stay with the hotel and it's great to hear that your experience was so positive. I will be sure to pass your comments on to the team. I hope you enjoyed the show at the Palace too, next time you are in Manchester you must come and let me know which show it was. We do look forward to welcoming you back Kind Regards Wes

Well located

Customer review rating 3.7/5

Lee W. Couples - 03/02/2020 Confirmed reviews ALL

Great location with parking. Check in was good and the room was to a good clean standard. We ate in the restaurant. The service was poor. There was only three tables to serve yet our waitress repeatedly failed to bring our drinks order, to the point I had to go to the bar from our table. Though I had paid for dinner at check in, Ithe staff billed me for dinner on the night. I wanted to use the gym, had not been told that the card needed to be authorised or I would have done this at check in. By the time I had got changed to go, it was 3pm on a saturday afternoon and the queue at the desk with people checking in was too big to bother queueing. Both issues would be prevented with more attentive staff. Then at check out, once again there was a further attempt to bill me for the meal I had paid for at check in

Dear Lee W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Good for location and essentials

Customer review rating 3.7/5

E W. Business - 02/02/2020 Confirmed reviews ALL

Disappointing restaurant service, prices and the food itself

Dear Edward W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will be passing your comments on to the restaurant manager to ensure we continue to enhance our guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Not good to stay

Customer review rating 3.7/5

Khalid A. Friends - 02/02/2020 Confirmed reviews ALL

The location was good but it was very old and need to be refurbish, I had to change my room at night because there was a strong smell of smoking inside my room .. I suspected that there is some smoking in the room next to mine. But I informed the hotel and they changed my room.

Dear Khalid A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Mercure Manchester Piccadilly Hotel

TripAdvisor rating 3.5/5

MiamiGirls Business - 31/01/2020 TripAdvisor review

Location is fantastic. Staff was friendly and helpful. the hotel was busy but they were still able to check me in early. The hotel seems a little tired and old but certainly adequate for a night in the center of town

Dear MiamiGirls, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia

Very comfortable and friendly

Customer review rating 3.7/5

Peter R. B. Couples - 30/01/2020 Confirmed reviews ALL

We have stayed many times before and find the hotel well situated for our social life.The staff are very friendly and obliging

Dear Peter R B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

good stay

Customer review rating 3.7/5

Wayne Business - 30/01/2020 Confirmed reviews ALL

business trip so over night stay will be staying weekly for around 3 months possible more

Dear Wayne B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

excellent locaton

Customer review rating 3.7/5

Audrey Business - 30/01/2020 Confirmed reviews ALL

frequently stay at this hotel and it is always a pleasure. Staff are always helpful, parking on site, check in quick and efficient.

Dear Audrey C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Well located in the city centre, staff friendly and helpful.

Customer review rating 3.7/5

Anonymous Couples - 30/01/2020 Confirmed reviews ALL

We only drink alcohol free drinks and thebar was very lacking in this department.

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do stock Becks Blue which is alcohol free, however, I will pass this on tot he restaurant manager and look at how we can improve this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes
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