Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,109 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,109 reviews

TripAdvisor Rating  3.5/5  5,014 reviews

Customer review rating 3.5/5

Lucas A. Solo - Confirmed reviews ALL

Location is super near center and transportation hub. Checked in late nite and got free upgraded but heater not working. 1 portable heater came and not warm enough then ask fir the second one still not enough. End up hardly slept in the 1st nite and so tired. 2nd day got another upgrade to recover my bad 1st nite and all went well with bigger room and well heated until 3rd day. Please do maintenance fully of your critical infrastructure especially Heating and elevator (noisy n shaky) to make sure Customer has the basic comfort staying in your hotel

Thank you for taking the time to share your experience with us. We’re pleased to hear that you appreciated our convenient location and that your booking process went smoothly. However, I am very sorry to learn about the issues you faced during your stay, particularly with the heating, elevator, WiFi, and TV. This is certainly not the standard we strive to provide, and I apologise for the discomfort and inconvenience caused, especially on your first night. Please be assured that your comments have been shared with our maintenance and operations teams to address these critical areas promptly and ensure a more comfortable stay for our guests in the future. We value your loyalty as a Gold member of the ALL Accor programme and hope to welcome you back soon, with improvements in place for a seamless and enjoyable stay.

Customer review rating 4.0/5

Keith B. Solo - Confirmed reviews ALL

The staff were very friendly and helpful - I had no issues with any of the staff. I have stayed in this hotel before and was very happy with the room and service, however the room during this stay was not to the standard I would expect, especially from the Mercure. The issues I had were with the maintenance of the room I stayed in. The room (1127) I was ‘upgraded’ to due to my Gold member status, was not what I was expecting. The room was immaculately clean and well equipped as expected, however cosmetically the room could do with a good upgrade and a bit of maintenance. The bathroom wall and tile skirting around the floor were all cracked and not finished to a good standard. The plug in the bath was not attached to the chain, so the chain was just hanging in the bath with the plug sat on the side. The wardrobe could do with a repaint as it did not look very good with chipped/looked unfinished paint job

Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear you found our staff friendly and helpful, and that your booking and check-in experience met your expectations. However, I’m sorry that the room you were upgraded to did not fully meet the standards you expected, particularly regarding the cosmetic issues you mentioned. Please accept our apologies for these shortcomings. Your comments about the bathroom, bath plug, and wardrobe have been shared with our maintenance and housekeeping teams for immediate attention. We also appreciate your feedback about the WiFi connection and the overall value for money, which we are continuously working to improve. As a valued Gold member of the ALL Accor programme, your satisfaction is important to us, and we hope to have the opportunity to welcome you back soon with improvements in place.

Customer review rating 2.5/5

Kenny T. Solo - Confirmed reviews ALL

A mixed bag .. staff were lovely and city view room was lovely ( beach view was unavailable) I thought i had put the heating on in the room but when I got back room was like a fridge. I noticed there were 2 portable heaters in the wardrobe so plugged one in.. I would have used both but lack of plug points. Slept with some clothes on and it was fine. Good choice of food for breakfast but again the room was cold. Seemingly hotel had changed hands so maybe cost cutting BUT all the staff were brilliant and warm

Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our great location, the city view room, and found our staff brilliant and warm throughout your stay. However, we sincerely apologise for the issues you experienced with the heating in your room and the breakfast area. We understand how important a comfortable temperature is, especially during colder months, and regret the inconvenience caused by the lack of adequate heating and limited power outlets. Please be assured that we are actively addressing these concerns to improve the comfort of our guests. Your feedback is invaluable in helping us make these improvements. We appreciate your Platinum status as a loyal ALL Accor member and hope to welcome you back soon for a warmer and more comfortable experience.

Customer review rating 1.0/5

Jason M. Families - Confirmed reviews ALL

No heating in room, housekeeping brought 2 inadequate heaters that had no chance of heating the room, moved room and had same issue with limited heating. Extremely disappointed in hotel.

Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you encountered with the heating during your stay, especially given that you were booked in a superior room and travelling with a child. This clearly did not meet the standards we strive to provide. I apologise for the discomfort caused by the inadequate heating solutions and for any disappointment you experienced as a result. Your comments regarding the room conditions and overall experience have been shared with our management and maintenance teams for immediate attention. We value your loyalty as a Classic member of the ALL Accor programme and deeply regret that we did not deliver the level of comfort and service you expected.

Customer review rating 4.5/5

Sahil M. Families - Confirmed reviews ALL

Welcoming staff, very helpful, location was easily accessible to bus , tram, train, every thing was good

Thank you for your wonderful feedback and for being a loyal Platinum member of the ALL Accor programme. We’re delighted to hear that you enjoyed our convenient city centre location and found our staff welcoming and helpful. We appreciate your comments regarding the WiFi speed and the housekeeping service, and we will address these to ensure a better experience for your next stay. It’s also great to hear you felt well recognized as an ALL member during your visit. Thank you again for your kind words about our team at the front desk and restaurant. We look forward to welcoming you and your family back soon for another enjoyable stay.

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Other web-users rate our hotel

  • 2,447 reviews 9.5/10 Location
  • 3,715 reviews 5.1/10 Room
  • 7,530 reviews 9.4/10 Service
  • 286 reviews 2.4/10 WiFi
  • 1,652 reviews 9.2/10 Breakfast
  • 1,401 reviews 9.4/10 Bar
  • 1,394 reviews 4.5/10 Comfort
  • 1,332 reviews 5.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.