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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.7/5 5,912 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

5,912 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,005 reviews

Clean and tidy

Customer review rating 3.7/5

Tony C. Couples - 27/03/2020 Confirmed reviews ALL

Quiet at the time, but staff were great, special mention to Paul, concierge . Piccadilly.

Dear Tony C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Johnson Customer Service Manager

Great Location. Attentive staff.

Customer review rating 3.7/5

Margaret C. Solo - 25/03/2020 Confirmed reviews ALL

Staff very friendly. Helpful with directions and advice on getting around the city.

Dear Margaret C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Johnson Customer Service Manager

Perfect location

Customer review rating 3.7/5

R. R. Couples - 24/03/2020 Confirmed reviews ALL

Good administration but need more staff in the reception especially morning shift and the price of stay a little bit high

Dear R. R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Johnson Customer Service Manager

Disappointing

Customer review rating 3.7/5

William H. Solo - 23/03/2020 Confirmed reviews ALL

Disappointing. Lamp out in the bedroom that was not rectified despite my complaint. Tv not working - but too late to complain. WI-Fi was terrible! Complained subsequently - no reply

Dear William H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Johnson Customer Service Manager

Good location and staff were great

Customer review rating 3.7/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

The room wasn’t 4* but the restaurant was really nice and the staff were extremely friendly and looked after you

Dear Claire D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Johnson Customer Service Manager

Good location

Customer review rating 3.7/5

Mike Couples - 21/03/2020 Confirmed reviews ALL

Easy to find, nearly missed parking sign but got hotel space. Easy checkin/out. Room dated, noise from surrounding rooms that weren’t being particularly noisy but could still hear them. Shower not great. I’m 6ft and water middle of chest. Breakfast ok, usual stuff. Had to wait a long time for bread and other items to be replenished. Cutlery dirty. Ok to get your head down, poss cheaper options within same location

Dear Michael C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Great location

Customer review rating 3.7/5

Margaret P. Couples - 21/03/2020 Confirmed reviews ALL

Two night stay in a lovely hotel with complimentary bottle of wine available on arrival and breakfast each morning. Great room on the 14th floor overlooking Piccadilly Gardens.

Dear Margaret P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

A very well located hotel with great staff

Customer review rating 3.7/5

John Friends - 19/03/2020 Confirmed reviews ALL

From the moment of being greeted by Farzad (who also wished me well when I left) the standards of customer service were pretty high. The hotel is in a fantastic spot, the room had a great view and the concierge team were particularly friendly and efficient.

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments to the wide team and especially to Farid who will really appreciate your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Excellent, very helpful staff

Customer review rating 3.7/5

David P. Families - 19/03/2020 Confirmed reviews ALL

Although I was disappointed that my request for a room on the north side of the hotel was not met, the room I was given was clean and quiet (my main requirement). Have stayed several times before and hope to so again in the future.

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking into the comments you have made and we have developed a plan to rectify these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

well located

Customer review rating 3.7/5

Julie B. Business - 17/03/2020 Confirmed reviews ALL

poor directions to the car park resulted in me getting a fine for entering a bus lane. I drove round and round for a significant period of time looking for the entrance in heavy rain at night, having never been to Manchester before.

Dear Julie B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do apologise about the car park directions but I'm sure you can appreciate that this is out of our control as it is to do with the city centre road directions and signs, however I do hope that you enjoyed your stay once you got checked in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Good location

Customer review rating 3.7/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

This hotel is located in the centre of Manchester and is convenient for shops, restaurants and pubs. It is also well located for the trams..

Dear Shirley N., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Enjoyed the stay. However the room could have been better. The carpet was very stained and worn, bath stained and unsuitable to sit in for taking a bath-we had showers.shower good.

Customer review rating 3.7/5

David T. Couples - 16/03/2020 Confirmed reviews ALL

An enjoyable stay.Hotel central and convenient location.Staff generally pleasant and helpful.

Dear David T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 3.7/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Got a great deal through wowcher,overnight stay for 2 inc.bottle of wine and breakfast the following morning.Room was ready on arrival,even though we were early.Rooms were basic but clean.Had trouble with t.v (needed to have it on due to noise from the room next door)and hairdryer not working.Breakfast was lovely.

Dear Steve T., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located but hot and noisy

Customer review rating 3.7/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Very hot and noisy, rooms had very thin walls so I could hear entire conversations from next door

Dear Claire W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, nice room but noisy

Customer review rating 3.7/5

Peter C. Solo - 16/03/2020 Confirmed reviews ALL

The people in the room next to me ( through connecting door) had tv/ music on rather loud. The people at the other side had a party in the room. The rooms are not very well sound insulated.

Dear Peter C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I felt welcome

Customer review rating 3.7/5

Anonymous Solo - 16/03/2020 Confirmed reviews ALL

Front desk busy upon my arrival but once served I was welcomed warmly and thanked for my loyalty

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor

Customer review rating 3.7/5

Disappointed Business - 16/03/2020 Confirmed reviews ALL

The staff were exceptionally nice but the hotel itself needs a total refurb, it is long overdue. The standard of cleanliness in my room was very poor. There was a long black curly hair attached to the side of my bath, the kettle had been placed on the floor and plugged in, the chair had deep pockets of dust in each corner and the duvet cover was ripped. I have photos of this. Overall the bathroom felt dirty and gloomy. I would not stay here again, would prefer a Travelodge to this.

Dear Maxine P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.7/5

Kerry L. Couples - 16/03/2020 Confirmed reviews ALL

Rooms are ok but need updating. Mould around the windows very off putting, new slip mats needed for bathroom. My hash browns at breakfast were still frozen in the middle and long black hair on my bacon, put me off breakfast. Did tell a waiter he took my plate and said would tell chef no apology though. Not great customer service.

Dear Kerry L., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your comments onto the restaurant manager and head chef. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Well situated hotel for railway stations and tram network and city centre

Customer review rating 3.7/5

Peter Business - 16/03/2020 Confirmed reviews ALL

A well appointed hotel with very pleasant and helpful staff. Comfortable bars, restaurants and rooms with interesting views over this fast changing city skyline to the distant Pennines.

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Good Location

Customer review rating 3.7/5

Ramzi H. Business - 15/03/2020 Confirmed reviews ALL

In general it was a good stay, the hotel is located in the heart of the city, but, the hotel structure is a bit old and need to be refurbished, the room I stayed in is good, but the toilet need to be maintained for sure, there was some Wearing out behind the door that do not look good on the other hand , I was not satisfied about the floor I stayed in because I already paid extra charge to stay in higher level, but they gave me a 7th flr room, not uper level such 11th, 12th

Dear Ramzi H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes
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