Mercure Manchester Piccadilly Hotel 4 stars

TripAdvisor rating 3.5/5 3,894 reviews
Mercure Manchester Piccadilly Hotel
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Hotel extras

  • The Brasserie restaurant serves international cuisine

  • Wedding facilities capable of accommodating 800 guests

  • 12 minutes walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Check-in from 14h00

Check out up to 12h00

  • PICADILLY GARDENS :   First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodations

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Photo non contractuelle / Strictly non binding

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,620 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,894 reviews

A friendly welcome but a very tired room.

Customer review rating 3.8/5

David N. Couples - 04/12/2019 Confirmed reviews ALL

The staff are all friendly and welcoming, but the room, 1411, was very tired. It was a city view room but the windows were completely covered in condensation due to the old style of double glazing. The window frame and surround had a large amount of black mould and old sealant coming loose. The air conditioning didn’t work properly and needed constant adjusting as it was either too hot or too cold. The control surround was loose and fell off. A loft access panel had a lot of peeling paint and damp discolouration around it. The WiFi was weak and intermittent, it was not working more than it was working.

Dear David N., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Not one of the better Mercure I have stayed in.

Customer review rating 3.8/5

Graham (. S. Couples - 04/12/2019 Confirmed reviews ALL

Car Park expensive, same price for guests or public. Evening a disaster, limited choice available, 45 minute wait for main course, room very cold, wrong drink supplied, staff depressing and did not show any interest, background music turned on suddenly at 8:55.

Dear Graham F., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Overnight Stay

Customer review rating 3.8/5

S C. Business - 04/12/2019 Confirmed reviews ALL

As a Mancunian no longer living in the city, I had always wanted to stay at "The Piccadilly" (and to drive a car up the distinctive 1960s ramp that gives access to the car park). An evening event at the Art Gallery provided the perfect opportunity. As an "oldie" it was great to find there was a bath (not just a shower) and the bedroom was warm and comfortable (with a view). Hope to stay again !

Dear Sally C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager
Customer review rating 3.8/5

Tim Business - 04/12/2019 Confirmed reviews ALL

Okay. Food in restaurant is bad, no seasoning.

Dear Tim P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

always a great stay

Customer review rating 3.8/5

Ron Families - 03/12/2019 Confirmed reviews ALL

For the tenth consecutive year the stay was great

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Mr B. H.

Customer review rating 3.8/5

B. H. Solo - 03/12/2019 Confirmed reviews ALL

Brilliant, loved the hotel and the location

Dear H. B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Mrs

Customer review rating 3.8/5

Alison Friends - 03/12/2019 Confirmed reviews ALL

Very friendly staff room was good size very clean breakfast was 5* well done everyone hope you all get recognised for your hard work

Dear Alison W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Good but not great

Customer review rating 3.8/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

Room was pleasant and Accor member upgrade on arrival much appreciated. Shower was cold in morning and I felt the gym was hassle to use given the process of requesting a separate key (first time it didn't work). Staff were helpful in resolving issue. Also felt the gym was a little small and under-equipped compared to other Accor hotels I've stayed in.

Dear Raoul S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Very nice!

Customer review rating 3.8/5

Mike Business - 02/12/2019 Confirmed reviews ALL

Nice room with appropriate upgrades and modernization.. nice stay!

Dear Michael P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Mrs Lisa f.

Customer review rating 3.8/5

Lisa F. Couples - 02/12/2019 Confirmed reviews ALL

The room was lovely the breakfast was lovely only thing that let the whole experience down was the pillows on the bed I could not get comfortable and did not sleep very well !

Dear Robert f., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Poor customer service

Customer review rating 3.8/5

Dr A. Business - 02/12/2019 Confirmed reviews ALL

I stayed at Mercure Manchester for one night (checked in 29th, checked out 30th November 2019). I came to know that on Saturday breakfast starts at 8 am. As I had to be at GMC at 8 am, I spoke to the receptionist a night before and we agreed that I would pick up a take away breakfast at 7.15 in the morning (to be eaten in my room no 823). When I arrived at the reception at 7.20, it looked like that they didn't make any arrangements as takeaway breakfast was not there. The receptionist asked a man there to deliver breakfast in my room. I gave my room number to the man (in black suit) but I realized that he was not paying attention, so just to be very sure I repeated my room number 823 at least 3 times (or even more) and the man said to me don't worry, he will deliver the breakfast to my room in 5 minutes. I waited in my room for 10 minutes and when no one turned up I call the restaurant and they said that the man has left the restaurant 5 min ago and would be with me soon. With all this, I was already getting late for my very important meeting at GMC, so I had to call the restaurant again 5 min later and they gave me the same reply. I expressed my dissatisfaction and decided to leave without breakfast as I was getting late. When I got to the reception for checking out, they had my take away breakfast with them. I expressed my dissatisfaction with them and the lady became very defensive and told me that I gave the wrong room number to the man. This was not true and very frustrating. I didn't have time to argue and left the hotel. I stay in different hotels regularly nationally and internationally for meetings and conferences but never had this kind of experience before. Due to poor customer service at Mercure Manchester, I was late for my meeting. As I was an examiner at GMC so I didn't have a chance to eat anything before lunchtime which was not very pleasant. I think that the staff at Mercure Manchester need some type of re-training about customer services, communication, and especially if something goes wrong, how to handle the situation rather then blaming the guest. I am extremely dissatisfied with my stay at Mercure Manchester and I will share my experience with my family, friends, and colleagues and will advise them to avoid stay at Manchester Mercure. I will also drop a line to GMC to give them feedback. Regards Dr Farhan A. MBBS, FRCPath(UK), MRCP(UK), SCE(MRCP Diabetes & Endocrinology UK), MSc Clinical Chemistry(UK), MSc Public Health(Sydney) Consultant in Chemical Pathology and Metabolic Medicine Milton Keynes University Hospital Oxford University Hospitals (Honorary) Senior Clinical Lecturer in Clinical Biochemistry (Honorary), Nuffield Division of Clinical Laboratory Sciences, University of Oxford

Dear Farhan A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed all your feedback on to the Manager for her to investigate fully into what happened and to ensure that this does not happen again. Again, i am very sorry about the issues you experienced; we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Super Hotel.

Customer review rating 3.8/5

Ann W. Solo - 02/12/2019 Confirmed reviews ALL

Stayed on my own and felt very comfortable. Ate at the restaurant which was very good. Staff were lovely and efficient.

Dear Ann W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Had a great weekend. Hotel was excellent.

Customer review rating 3.8/5

John Couples - 01/12/2019 Confirmed reviews ALL

The staff were really kind and helpful. The lads behind the bar were great and especially Sam in reception who really went above and beyond to make our stay memorable. Thank You!

Dear John O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

MECURE PICCADILLY

Customer review rating 3.8/5

Elaine R. Couples - 28/11/2019 Confirmed reviews ALL

Great location, nice room and lovely breakfast. Would highly recommend this hotel and will be staying here again on our next visit.

Dear Elaine R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great nights stay

Customer review rating 3.8/5

R. B. Families - 27/11/2019 Confirmed reviews ALL

Comfortable room and bed.good breakfast.friendly staff

Dear b. R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noisy and disappointing

Customer review rating 3.8/5

Clinton B. Business - 23/11/2019 Confirmed reviews ALL

The room was noisy and I couldn’t sleep, I put a sign on the door to have breakfast to the room and it just didn’t happen

Dear Clinton B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Great Stay

Customer review rating 3.8/5

Rebecca Friends - 23/11/2019 Confirmed reviews ALL

Great stay, room was nice and staff were all very friendly and accommodating. Wifi not the most powerful but other than that no complaints. Only suggestion for improvement is to include more plug sockets in rooms, this day and age a plug socket next to the bed or at least close to the bed to charge your mobile phone is useful

Dear Rebecca R., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Okay a bit warn old and tired. the bathroom shower fittings were old and the bath mat needs to be changed.

Customer review rating 3.8/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

A bit underwhelming. okay for 1 night. There was no free water in the room which was disappointing given the price of the room.

Dear Bernadette P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lydia Clark Guest Relations Manager

Good

Customer review rating 3.8/5

Claire-anne Couples - 21/11/2019 Confirmed reviews ALL

The hotel was very nice looking. However I did have trouble with finding the hotel car park when first arriving, this was due to road maintenance and diverted routes. Overall the hotel staff were amazing and friendly.

Dear Claire-anne N., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Clark Guest Relations Manager

Was ok but didn't meet our expectations

Customer review rating 3.8/5

Brian H. Couples - 21/11/2019 Confirmed reviews ALL

2 nights 3 day break in Manchester to celebrate my birthday and take in a show. Went for Privilege room but 8th floor room seemed to be the only Privilege room and in fact didn't match up to the photos on the web-site. Also web site implied slippers and robe but none in room. Bathroom was a little tired and in need of a spruce up. Reception offered very limited coffee pods (1 type). No decaf tea available from reception and bizarrely not in the restaurant at breakfast. Breakfasts were very good but Dinner on Friday night was tasty but the portions were quite small. Luckily we had eaten well during the day and that wasn't a problem but if we hadn't I suspect we would have had to spend considerably more than the inclusive 'allowance' covered. Staff very polite and helpful but overall little things let a special break a bit of a disappointment.

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive guest feedback, as it is only through this that we may improve our services. I will share your comments with our team and I am sure that this feedback will serve as a useful tool to all of our staff as we strive to continuously improve the quality of our services. Please note that we have a ramp from the car park entrance to reception for anyone who has difficulty with mobility so that you do not need to use the steps. I also apologise for not being informed of the swipe card feature of the lifts, however this feature is in place for security reasons so that only people who have room keys can access the bedroom floors. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely
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