Mercure Manchester Piccadilly Hotel 4 stars

Service was great, but hotel is in bad condition. Bath was badly rusted through in 2 areas, I took photos. Chair was peeling, laminate was peeling. Parking at £20 for 24 hours is far too expensive. Sad to say I will never be coming back

First time staying in a Mercure hotel and got to say had a lovely stay. Rooms where spacious and clean. Check in and out was good. The hotel is ideally located in City Centre next to Piccadilly Gardens and a short walk from Piccadilly train station. Will definitely be using the hotel again when visiting Manchester again.

Me and my boyfriend went for my 18th birthday surprise staff were welcoming and happy to help with anything we needed , worried that our young age would stop this from happening like at other places , but none of this absolutely amazing . No noise at night lovely views of the city and a very comfy bed , breakfast was brilliant if you like an English breakfast or cereal etc. and during these times they were very sensible over social distancing mask wearing and hand sanitizer would definitely return again !!

Short and business related but the hotel gave me everything I needed. My only minor quibble was that the corridor on floor 5 smelt very musty. I suspect this was due to the carpet having been cleaned and then not dried quickly enough. Understandable in the current circumstances but it did create a poor first impression. Otherwise everything was perfect.

An overnight stay in the city at a great positioned hotel at a very reasonable price

Very good stay. Staff are very friendly and helpful. Hotel was very clean with lots of signage regarding Covid19. Breakfast was very nice all served at table. Food was very fresh hot. Definitely stay here again

As a family we love mecure and.always look forward to staying at your hotels even at weekends but this time the breakfast was so different. One of our major attractions was the breakfast but it did not do it this time.

Great nice room quick check in fabulous breakfast

Breakfast lovely. Rooms need updating desperately. Asked not to be put by the lift twice and was even after reception told me I wasn’t. Good COVID measures. Good location.

Great place ideal location every thing close by bars Resturant shopping all at one place beside Great Friendly staff

The hotel is in a great location and is kitted out very well. But that is not the reason I would recommend this hotel, the staff were amazing. Everyone I encountered had only my needs in mind and wanted to make sure my stay was a great one. For that I am really thankful of. Now more than ever customer service really shines through. Thank you

Very comfortable room. Great location. Friendly, caring staff. Best aspect is onsite parking. Noticeably quiet due to the pandemic.

I’ve stayed in this hotel a few times before and I normally enjoy my stay. I wasn’t as impressed this time. I paid extra for the privilege room but was very disappointed with the cleanliness. There was a large stain on the carpet, the back of the sofa had a tear in it, the windows were filthy both on the glass and when you open them there was lots of black mould in the creases. Even the window ledges had sticky residue on. The tiles in the bathroom were chipped and grubby, the phone which was on one of the bedside tables was dusty! I was expecting extra cleaning measures during this experience but was quite shocked to see all of these flaws. I also phoned reception about a disturbance from the room next to me. They had thrown a pot of ice cream and a smashed a mirror outside their window which was sitting on a platform right outside the window. It looked to be the roof of the car park. I thought I’d let them know as I didn’t want the next customer paying for a privilege room to see that mess outside the window. I was told someone would come and inspect it, which they never did as I was in the hotel most of that day given it was a Sunday. Another shock was when we moved the bed slightly we saw rubbish under there! Romantic rose petals, a pringles lid and even the top of a bottle of wine. Completely shocked at the lack of cleaning. Also disappointed by the lack of customers wearing masks, despite there being posters all around saying they are mandatory. Of all the people we saw not wearing them, not a single person was told to put one on. This experience has definitely put me off and i don’t think I’ll be staying again. I don’t think it’s fair to pay £460 just to have the bare minimum cleaning done.

Terrible

Room was good, fantastic view. Bathroom was dated and in need of an upgrade, shower was fit for a midget, not suitable for 6ft couple! Breakfast was ok, not amazing! Friendly staff though.