Mercure Manchester Piccadilly Hotel 4 stars

I left my Hermes earring inside the room, but hotel said the house keeping cannot find, and the room all furnishing is too old.

Stayed for 3 nights. Internet was extremely bad. Barely connected to their internet the whole stay. Location was good, room was decent. Water pressure is very weak on 14th floor. Staff were pretty helpful. Bottled water only offered on the first day, not sure if it was intended.

Staff at reception were very friendly and efficient. Will definitely visit Mercure again

Where do I start? The room we paid £400 for, for two nights was supposed to be a privilege room with a double bed. Upon arrival we immediately noticed it was two single beds pushed together and the quilt was two smaller quilts ZIPPED together to make it beg enough to cover the bed. There was a single guest bed made up in the room which wasn’t asked for either. No robes, slippers or towels that was supposed to be included. No shampoo or handwash in the pots in the bathroom that are attached to the wall and half a roll of toilet roll. If it wasn’t for the bed being made, I would have suggested the room hadn’t been touched since last guests. I spoke with reception staff about all these things 3 times. Including the manager once who was very clearly under the influence of something or had a very “loose jaw” for whatever reason. Nothing got sorted and it wasn’t until about 2 hours before checkout a cleaner came to our room with 2 robes. Still no towels. It was a joke. Moving on from the room, we had booked dinner and breakfast in the restaurant, expecting a nicer experience but no. Arrived in the restaurant are, nobody shown us to a table, just pointed to the area we were to sit in, the table wasn’t made up with napkin/cutlery, nobody came to take a drinks order and the woman who came to take food order told us we hd to wait for the man to come to get our drinks. Food on the menu wasn’t to our preference, had we seen this before booking, we wouldn’t have bothered but ordered something anyway. The food came out at the same time as our drinks and then had to wait for cutlery that came in a condiment box with no other condiments and forks still dirty. Had to get clean ones. By this point we were pretty annoyed we had spent so much money, and supposed to be in a high end hotel, celebrating our wedding anniversary and attending a ball that was happening that weekend. Tried to keep calm and then whilst eating my dinner, realised it tasted funny and wasn’t actually what I ordered. My food was ordered with a note to say no wild mushrooms and this was a different dish with mushrooms in it and I had to go to the floor below to find a toilet to be sick as the restaurant don’t have any. They apologised for the mix up and told us the girl had pressed the wrong thing on the till. They gave us a drink voucher as an apology and brought out the correct order for my dinner. Baring in mind, my wife’s dinner was now cold. Because she didn’t want to eat on her own. By this point though, I had been sick and was absolutely raging after all the mess around and driving from Scotland for our trip. I was tired and fed up. Went and spoke to the manager to get a refund on the next nights meal for her to say it would be credited to my account, and still, 8 days later…Nothing. Went to a nice restaurant nearby for dinner the next day and was much better. Can’t fault breakfast, it was delicious and staff much nicer, tables set out and shown to a table. It was a very god job the hotel charged our card before our stay or they would not have been paid. We will not be back and would encourage anyone who wants a nice stay in a hotel to try a premier inn instead. Much cleaner, nicer, more up to date and quite simply not a rip off. Also don’t charge you £40 for 2 nights parking but hey, lesson learned.

I booked a family room for a night plus late checkout at 6pm, because my family and I were going to arrive at 7am and need to stay beyond 12pm. So, when we arrived at 7am, it appeared that there was no family room and my family had to be split between two rooms that were opposite each other, labelled 'Accessible' on the 5th floor. This was stressful, as because we had a 3 month old and a 5 year old, we could not really use the 2 rooms - we could only use 1 room at a time. I felt cheated.