Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.8/5 5,962 reviews

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Mercure Manchester Piccadilly Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH
manchester
united kingdom

Tel: +4401617511412

Check-in from 15h00

Check out up to 11h00

  • PICADILLY GARDENS :  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Non contractual photo

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,962 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,040 reviews

Poor meal & tired bathroom

Customer review rating 3.8/5

Nigelw Business - 14/10/2020 Confirmed reviews ALL

Bathroom was extremely tired, tap for bath hanging out the wall, and shower had no power what so ever No heating working in the bedroom £24 for a 8oz steak which at best was 4oz, very few chips and a lot of water crest Garlic bread with cheese , well very little cheese & only warm

Dear Nigel, Thank you for your review of the Mercure Manchester Piccadilly. It's always great to hear guest feedback although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we are reviewing refreshment of the property and will retain your feedback to assist us with this; we do hope that we may be able to welcome you back once the requisite works have been completed. In terms of the pricing in the restaurant this is also something we constantly review & monitor so we will take your comments on board and pass them on to the relevant departments to assist us with this! Kind Regards

Great Stay Given Testing Times

Customer review rating 3.8/5

Ian T. Couples - 13/10/2020 Confirmed reviews ALL

Great stay in the hotel with a great view from the top floor. Gentleman on reception was first class and started they stay in the best way. Overall could not fault how the hotel had set it’s self for dealing with current situation.

Dear Ian, Thank you for taking the time and your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon. I know for a fact the guys on reception will be delighted to hear these kind words. Kind Regards

Overall? Excellent

Customer review rating 3.8/5

Tony D. Couples - 13/10/2020 Confirmed reviews ALL

We stayed overnight with the team and they looked after us and made us feel safe Great location, great city view, very clean room, lovely breakfast and great staff to look after us during these testing times.....thank you

Dear Tony, We very much appreciate you taking the time to leave your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback!! I will be sharing your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back in the near future Kind regards

Dated and unkept room

Customer review rating 3.8/5

Charlie Couples - 11/10/2020 Confirmed reviews ALL

Huge disappointment

Dear Charlie, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; firstly please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review for example in regards to the bathroom and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the meantime, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In regards to your check in experience we are working very hard to try and reduce these times, as i'm sure you are aware we have lots of new rules we have to abide by in terms of track & trace etc hence why unfortunately check in does take a minute or two longer currently. Nonetheless we appreciate your feedback and apologise of course for this! Yours Sincerely, Dan

Was ok for price.

Customer review rating 3.8/5

Nicole C. Couples - 11/10/2020 Confirmed reviews ALL

Literally just what it says in the title the hotel was fine, good location. Rooms basic and the shower flood the whole bathroom floor and came out of the drain on the floor. Food was over priced for room service and in the restaurant.

Dear Nicole, Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet some of your expectations; firstly please allow me to express my sincerest apologies for this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review for example in regards to the bathroom and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the meantime, your feedback in regards to the flood you experienced has been passed on to to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We do appreciate your positive reviews in regards to our staff and they will be delighted to hear this. Yours Sincerely, Dan

Good service, but hotel is in bad condition

Customer review rating 3.8/5

Jc Business - 10/10/2020 Confirmed reviews ALL

Service was great, but hotel is in bad condition. Bath was badly rusted through in 2 areas, I took photos. Chair was peeling, laminate was peeling. Parking at £20 for 24 hours is far too expensive. Sad to say I will never be coming back

Dear Jacobus S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Great Nights Stay

Customer review rating 3.8/5

John Solo - 07/10/2020 Confirmed reviews ALL

First time staying in a Mercure hotel and got to say had a lovely stay. Rooms where spacious and clean. Check in and out was good. The hotel is ideally located in City Centre next to Piccadilly Gardens and a short walk from Piccadilly train station. Will definitely be using the hotel again when visiting Manchester again.

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Fabulous weekend

Customer review rating 3.8/5

Lilly M. Couples - 06/10/2020 Confirmed reviews ALL

Me and my boyfriend went for my 18th birthday surprise staff were welcoming and happy to help with anything we needed , worried that our young age would stop this from happening like at other places , but none of this absolutely amazing . No noise at night lovely views of the city and a very comfy bed , breakfast was brilliant if you like an English breakfast or cereal etc. and during these times they were very sensible over social distancing mask wearing and hand sanitizer would definitely return again !!

Dear Lily m., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. Happy 18th Birthday! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Good stay.

Customer review rating 3.8/5

James Business - 06/10/2020 Confirmed reviews ALL

Short and business related but the hotel gave me everything I needed. My only minor quibble was that the corridor on floor 5 smelt very musty. I suspect this was due to the carpet having been cleaned and then not dried quickly enough. Understandable in the current circumstances but it did create a poor first impression. Otherwise everything was perfect.

Dear James L., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Great city centre location

Customer review rating 3.8/5

Mags Couples - 05/10/2020 Confirmed reviews ALL

An overnight stay in the city at a great positioned hotel at a very reasonable price

Dear Ruth W., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, it is now required by law for our team members to wear face masks with regards to the Covid-19 pandemic, it is a shame that this had a negative impact on your stay and we will continue to evaluate this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located

Customer review rating 3.8/5

Gary Business - 04/10/2020 Confirmed reviews ALL

Very good stay. Staff are very friendly and helpful. Hotel was very clean with lots of signage regarding Covid19. Breakfast was very nice all served at table. Food was very fresh hot. Definitely stay here again

Dear Gary H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located

Customer review rating 3.8/5

Phil Business - 02/10/2020 Confirmed reviews ALL

As a family we love mecure and.always look forward to staying at your hotels even at weekends but this time the breakfast was so different. One of our major attractions was the breakfast but it did not do it this time.

Dear Philip U., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have had to change our offering due to new COVID 19 guidelines and we appreciate this may not be what everyone is hoping for. We hope for a return to a more normal world soon. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Covid safe

Customer review rating 3.8/5

Lynn O. Couples - 29/09/2020 Confirmed reviews ALL

Great nice room quick check in fabulous breakfast

Dear Lynn O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located. Rooms need updating.

Customer review rating 3.8/5

Anonymous Couples - 29/09/2020 Confirmed reviews ALL

Breakfast lovely. Rooms need updating desperately. Asked not to be put by the lift twice and was even after reception told me I wasn’t. Good COVID measures. Good location.

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Great place

Customer review rating 3.8/5

Silas Solo - 27/09/2020 Confirmed reviews ALL

Great place ideal location every thing close by bars Resturant shopping all at one place beside Great Friendly staff

Dear Selass M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Amazing people

Customer review rating 3.8/5

Will Couples - 25/09/2020 Confirmed reviews ALL

The hotel is in a great location and is kitted out very well. But that is not the reason I would recommend this hotel, the staff were amazing. Everyone I encountered had only my needs in mind and wanted to make sure my stay was a great one. For that I am really thankful of. Now more than ever customer service really shines through. Thank you

Dear Will, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Great location.

Customer review rating 3.8/5

M. Couples - 24/09/2020 Confirmed reviews ALL

Very comfortable room. Great location. Friendly, caring staff. Best aspect is onsite parking. Noticeably quiet due to the pandemic.

Dear M. Mohamed, We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Good location, not very clean

Customer review rating 3.8/5

Jessie Couples - 23/09/2020 Confirmed reviews ALL

I’ve stayed in this hotel a few times before and I normally enjoy my stay. I wasn’t as impressed this time. I paid extra for the privilege room but was very disappointed with the cleanliness. There was a large stain on the carpet, the back of the sofa had a tear in it, the windows were filthy both on the glass and when you open them there was lots of black mould in the creases. Even the window ledges had sticky residue on. The tiles in the bathroom were chipped and grubby, the phone which was on one of the bedside tables was dusty! I was expecting extra cleaning measures during this experience but was quite shocked to see all of these flaws. I also phoned reception about a disturbance from the room next to me. They had thrown a pot of ice cream and a smashed a mirror outside their window which was sitting on a platform right outside the window. It looked to be the roof of the car park. I thought I’d let them know as I didn’t want the next customer paying for a privilege room to see that mess outside the window. I was told someone would come and inspect it, which they never did as I was in the hotel most of that day given it was a Sunday. Another shock was when we moved the bed slightly we saw rubbish under there! Romantic rose petals, a pringles lid and even the top of a bottle of wine. Completely shocked at the lack of cleaning. Also disappointed by the lack of customers wearing masks, despite there being posters all around saying they are mandatory. Of all the people we saw not wearing them, not a single person was told to put one on. This experience has definitely put me off and i don’t think I’ll be staying again. I don’t think it’s fair to pay £460 just to have the bare minimum cleaning done.

Dear Jess W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes
Customer review rating 3.8/5

Mark Couples - 22/09/2020 Confirmed reviews ALL

Terrible

Dear Mark K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As I'm sure you can understand, we have put in place very strict protocols with regards to Covid-19 and this has led to slightly longer check in process due to the information we need to gather and explain to guests. It is unfortunate that you arrived at the peak time along with a lot of other people and this will have had a factor in your check in experience. We are continually monitoring our processes due to the pandemic and I apologise if this had a negative effect on your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Good location, dated bathroom and noisy guests

Customer review rating 3.8/5

Sarah Couples - 22/09/2020 Confirmed reviews ALL

Room was good, fantastic view. Bathroom was dated and in need of an upgrade, shower was fit for a midget, not suitable for 6ft couple! Breakfast was ok, not amazing! Friendly staff though.

Dear Luke S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

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