Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,127 reviews

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Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,127 reviews

TripAdvisor Rating  3.5/5  5,016 reviews

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

We stayed from the 31st jan to 1st Feb 26 We arrived and discussed an upgrade option. The reception staff member was lovely. We were very pleasantly surprised to be upgraded complementary to a suite on the top floor. Great view and plenty of space, it was lovely. However, the rooms are dated and could really do with a splash of paint and a bit of a refurb…. The small details are the best in our opinion. Bed was comfy, shower was great! The iron was broken, which was quickly replaced & the coffee machine was leaking. To be very honest, apart from the room being dated our overall stay was very good. All the staff we came into contact with were very pleasant and helpful. The breakfast was very good. So overall, very happy. Kind regards Dave & Tara W.

Thank you, Dave and Tara, for sharing your feedback. We’re delighted that you enjoyed your complimentary suite upgrade, the great view, and the overall comfort of your stay. It’s also wonderful to hear that our team made a positive impression and that breakfast and cleanliness met your expectations. We appreciate your constructive comments regarding the room’s decor, the iron, and the coffee machine, as well as the WiFi. Your suggestions will help us make improvements for future stays. We look forward to welcoming you back and hope your next visit is even better!

Should be a 2 star rating

TripAdvisor rating 2.0/5

Vanessa H TripAdvisor review

Unfortunately this hotel did not meet the standard of a 4 star hotel. The rooms are very basic, no heating (except a plug in radiator), no double bed just 2 twins, there is no supply of drinking water which is usually standard in hotels. During my stay the bathroom sink developed a constant leak which flooded the bathroom. There was work going on which was very noisy, luckily I didn’t want a late wake-up as past 9 this would not have been possible .

Customer review rating 4.0/5

Audry S. Solo - Confirmed reviews ALL

I initially arrived around midday and I asked the lady at the reception if I could check in. Without even checking my reservation (I’m a platinum member) and barely looking at me she rudely told me check in is at 3pm. I didn’t want to argue as I was unwell so I just left my luggage and came back just after 2.30pm. This time I was greeted by Andrea. Such a breath of fresh air. Very professional and kind. He checked me in immediately. He gave a room with a view which I really appreciated. Breakfast was excellent. Andrea really made the difference for me. He is truly a credit to this hotel. Despite the initial welcome I would definitely come back.

Thank you very much for sharing your detailed feedback. We sincerely apologize for the initial check-in experience you had; this is certainly not the standard of service we aim to provide, especially to our valued Platinum members. It’s wonderful to hear that Andrea was able to turn things around with his professionalism and kindness, and that you enjoyed your room with a view and the breakfast. We truly appreciate your kind words about Andrea and will make sure to recognize him for his outstanding service. Your feedback about acknowledging our loyal members is very helpful, and we will work on improving this aspect. We look forward to welcoming you back and providing a consistently excellent experience.

Customer review rating 2.0/5

Hopley L. Business - Confirmed reviews ALL

This hotel needs a major renovation to its rooms. While the communal areas and restaurant were ok, the rooms were shabby and grubby. Out of our party of 4 rooms, 3 had to move due to various reasons, including dirt, key cards not working or air con not working. The rooms smelt musty and damp and the paint was peeling off the tiles in the bathroom. Staff were friendly and helpful so it is a shame as they got a lot of complaints and did their best to help. Food was ok at breakfast.

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations. The issues you experienced with room condition, cleanliness, key cards, and air conditioning are unacceptable, and we apologise for the inconvenience caused—especially having to move rooms. While refurbishment is planned, this should never impact guest comfort. We do appreciate your kind comments about our team and breakfast, and your feedback has been shared with management for review. Thank you again for your honesty, and we hope to have the opportunity to welcome you back under improved circumstances.

Customer review rating 2.0/5

Nicola G. Business - Confirmed reviews ALL

An uninspiring hotel, redeemed by convenient location.

Thank you for your feedback. I’m sorry your stay did not meet expectations, especially regarding check-in, room condition, and cleanliness. We’ve shared your concerns with our teams to address these issues promptly. I’m glad to hear you were satisfied with our breakfast and team service, and that check-out was smooth. We appreciate your honest review and hope to have the chance to welcome you back for a better experience.

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Other web-users rate our hotel

  • 2,458 reviews 9.5/10 Location
  • 3,723 reviews 5.1/10 Room
  • 7,534 reviews 9.4/10 Service
  • 290 reviews 2.5/10 WiFi
  • 1,664 reviews 9.2/10 Breakfast
  • 1,412 reviews 9.4/10 Bar
  • 1,406 reviews 4.6/10 Comfort
  • 1,334 reviews 5.4/10 Cleanliness

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