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Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating 3.8/5 5,990 reviews

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Mercure Manchester Piccadilly Hotel
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH manchester
united kingdom

Tel: +4401617511412

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • PICADILLY GARDENS :  First Manchester

  • By plane

    MANCHESTER AIROPRT At 14.48km / 9 miles

  • By train

    MANCHESTERPICADILLY At 0.8km / 0.5 miles

GPS :53.479874, -2.237445

Our accommodation(s)

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 double bed, High floor with City View

  • Max. number of persons: 2
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 2 single beds, City side

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LEVEL 3 LOUNGE & RESTAURANT

Type of cuisine: International

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEVEL 3 LOUNGE

Non contractual photo

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 814 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 650 people

Find out more

Our guest reviews for
Mercure Manchester Piccadilly Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,990 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,049 reviews

Fantastic Staff, Fantastic Experience and Fantastic Stay

Customer review rating 5.0/5

Alicemay Business - 04/01/2021 Confirmed reviews ALL

My recent stay was exceptional from the moment I checked in to the moment I left. Due to my job, I didn't check in until 2145hrs, but this didn't compromise my welcome or my stay. I was given a very warm and cheery welcome. With the situation in the UK as it is, check-in wasn't as quick or straightforward as it normally is, there were a few extra forms to be filled in, an ID check and I to explain the reason for stopping, but this was made simple and didn't seem like a chore. If I had known prior to arrival that they needed to see my work ID; I would have removed the stickers and googly eyes, to save my self the embarrassment. Haha. From there; the changes to the hotel were explained and any questions I had at that point were answered. The staff made little alterations for me during my time there, so that my stay was the best it could be, such as; ensuring my breakfast was delivered to my room before 0600hrs rather than 0700hrs, as I left for work at 0645hrs. The rooms were perfect and the little additions made them homely and comfortable. Noise wasn't an issue either; the windows were almost sound proof, even with my room looking out onto the noisy Piccadilly Gardens, this meant working both days and nights during my stay- I got a fab sleep. Any little issues I had, once raised with reception were rectified. These were things that unless raised by a guest, housekeeping or estates would never know about. Cleanliess was brilliant around the hotel too, something that at the moment is very important. Alongside this all staff were donned with PPE and wore it correctly, which was good to see. Two Staff I wish to mention, who made a difference to my stay and really went above and beyond were Dan and Wes. These two incredible gentleman are a real asset to the company and couldn't have done anything more for me. 2020 has been an incredibly tough year for everyone. However, those in hospitality haven't received the same support as other industries, yet you're just expected to muddle through and succeed. But please know that you're smashing it!! You would have never known that the hotel was operating at reduced levels, as professionalism and quality was maintained at all times. I can't wait to return in the near future, no doubt with work, and then hopefully later on in the year for lesure. Keep up the hard work; the dedication to your job and your guests really does shine through!!

Dear Alice, Wow!! What fantastic feedback that is, and needless to say we are absolutely delighted with it!! We really appreciate you taking the time to leave your comments regarding your stay with us over the festive period at the Mercure Manchester Piccadilly Hotel. Our aim as a team is always to give our guests the best experience possible and even in these uncertain times we still try to provide first-class customer service on a daily basis - we are glad to see we have achieved this! I will pass your comments on to Wes, we certainly appreciate it and it is feedback like this is why we do what we do. It was our pleasure to have you stay with us and as we said keep up the amazing work you have been doing yourself - a real credit to the NHS you are! Thank you again for sharing your experience, and we look forward to seeing you again later in the year and hope your next visit will be as pleasant as the previous one. (P.S. Keep the stickers on the I.D they were great!) Sincerely, Dan

Did what it said on the tin

Customer review rating 4.5/5

Richard D. Business - 22/12/2020 Confirmed reviews ALL

Friendly, helpful staff - your biggest asset - made my stay very pleasant. I thought that the hotel and my room were clean and safe and I enjoyed my stay. There were minor stay issues around confirming my card, also whether breakfast would be charged or complementary - it was the latter and very nice - but there's were resolved without issue. I would definitely stay at the Mercure again.

Dear Richard, Thank you for your review and it’s fantastic to hear that you enjoyed your recent stay with us. We are absolutely delighted with your feedback and its great to hear that our staff really stood out for you!! It’s always our main aim to ensure you have the best guest experience whilst with us and it’s our pleasure to hear that we accomplished this. We cannot wait to welcome you back in the future, Have a great Christmas & stay safe! Kind Regards

Clean and comfortable

Customer review rating 4.5/5

Anonymous Business - 07/12/2020 Confirmed reviews ALL

Room was very clean and comfortable. Nice welcome from desk staff. Could hear noise from air conditioning throughout night.

Dear Shirin, Thank you for taking the time to review the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for continued future enhancements to service and I am sure it will act as a motivating factor for them all moving forward ! Even in these different times we are going through we really do appreciate your kind comments about the cleanliness of your stay and also the warm welcome you received. We hope we can welcome you back again in the near future! Kind Regards, Dan

Well located, outstanding service despite the current restrictions due to the pandemic.

Customer review rating 4.5/5

Sherry Business - 30/11/2020 Confirmed reviews ALL

I felt safe and well taken care of during my stay. I would have loved to have experienced the restaurant and the food but i can understand the limits of the hotel's services due to the restrictions.. i would definitely come back..

Dear Sherry Loraine B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is difficult at the moment and we cannot wait to have all our services back open and be able to welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Great staff upgrades us for birthday

Customer review rating 5.0/5

Shaniece Families - 12/11/2020 Confirmed reviews ALL

Polite staff, loads of room in hotel , great location

Dear Shaniece, Thank you for taking the time to write your review and it's great to hear that you enjoyed your stay with us. I have passed your comments on to the relevant departments for continued assessment and improvements to our guest experience. Your feedback is much appreciated and we really are delighted that you enjoyed your birthday stay with us!! We look forward to welcoming you back in the near future, Kind regards Dan (Guest Care Manager)

Not a very good experience

Customer review rating 1.5/5

T B. Business - 11/11/2020 Confirmed reviews ALL

The problem started as soon as I walked through the door, they supposedly said that they couldn't find my booking, so I would say we spent a good 10 minutes trying to investigate. I was taken up to reception where I was eventually checked in. I wasn't so keen on the member of staff who was checking me in as he kept calling me "mate", I'm not your mate from the pub that meets you every weekend, I am a paying customer! I don't expect to be called 'Sir' but just using my name would have been suffice.

Dear Thomas, Thank you for your review of the Mercure Manchester Piccadilly. We do appreciate you taking the time to leave your rating although it is a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies and I can assure you this is not the usual standard - we continually monitor and share with the teams, all feedback received, so that we may improve and enhance services for the benefit of all guests moving forward. In these current times we are adjusting to current guidelines from day to day so we aplogise if there was a delay in your check in procedure, also we do aim to provide a more personalised service and try not to be too robotic again we do apologise if this offended you in anyway, it most certainly would not have been our intentions! On the flip side we hope you enjoyed your complimentary room upgrade whilst you was with us and we do hope that we may be able to welcome you back to us in the future. Kind Regards

Decent

Customer review rating 3.5/5

Birthday Solo - 09/11/2020 Confirmed reviews ALL

It was okay just wanted a night away from home

Dear Olamide O., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Central, Clean & Modern Hotel

Customer review rating 5.0/5

Louise Couples - 08/11/2020 Confirmed reviews ALL

Fantastic stay, the Staff are excellent. Friendly & Helpful. Very clean hotel in all areas. Modern, spacious. Fantastic room, delicious breakfast. I would definitely recommend this hotel and stay again!

Dear Louise, Thank you for your very kind & fantastic feedback, its great to hear that you enjoyed your recent stay with us. It’s always our main aim to ensure our guests have the best experience whilst with us and it’s our pleasure to hear that we accomplished this. We are particularly pleased you found are staff friendly & helpful!! We cannot wait to welcome you back in the future, Kind Regards Dan (Guest Care Manager)

Fabulous service

Customer review rating 5.0/5

Paul H. Solo - 04/11/2020 Confirmed reviews ALL

Every member of staff I encountered was polite and helpful. The breakfast was good. I could get to/from Piccadilly station in just seven minutes. I would definitely recommend this hotel!

Dear Paul, Thank you for your feedback and taking the time to leave your comments, it’s fantastic to hear that you enjoyed your recent stay with us. It’s our main aim always to ensure you have the best guest experience whilst with us and it’s our pleasure to hear that we accomplished this. We are particularly delighted that our staff contributed to an enjoyable stay for yourself. These kind comments will be passed onto the team! We cannot wait to welcome you back in the future, Kind Regards
Customer review rating 4.0/5

Megan Couples - 03/11/2020 Confirmed reviews ALL

Overall it was good, upon entering the room despite seeing the sign on the door about how well the room had been cleaned we arrived to two dirty coffee cups. I was also quite disappointed with the breakfast cost. On the app for members the cost of room plus breakfast was £57 however it wasn’t very clear via the app whether this would be continental or full English therefore I didn’t book this. Upon check in I checked this and was charged £62.75 for the breakfast and room so this was disappointing.

Dear Megan, Thank you for taking the time to write your review of your recent stay with us and whilst on the whole you enjoyed your stay with us, I do apologise for not meeting all your expectations. I do sincerely apologise about the issue with the coffee cups (this should clearly not be happening) and confusion with the breakfast charge, I have passed on your comments to the relevant departments whop deal with these issues so that we can continue to evaluate our guest experience and make sure these issues do not arise again! We do hope to welcome you back in the future though and stay safe, Kind Regards Dan (Guest Care Manager)

Brilliant staff looked after us!

Customer review rating 5.0/5

Rosie A. M. Couples - 01/11/2020 Confirmed reviews ALL

Lovely room, comfy bed, nice and clean, can let air in the room through the window, nice shower pressure. Air temperature controlled room and great amenities. Had a great night which was slightly interrupted with a big problem with Uber eats, I recommend you don’t use them. But the concierge really tried to help us and the kitchen did offer to still serve us food after hours, which was out of my budget. I did appreciate the offer. The trouble taken to try and sort was appreciated. The concierge especially was fab, understanding and really helpful. If you guys have a reward system for colleagues I recommend he gets one. Was 9pm on Thursday night. Sorry I can’t remember his name. Lovely guy, great customer service! Great deal on the room, such a shame lock down is upon us again, cause I would of liked to stay in the Mercure again soon. But after it, I would definitely book again with you guys!

Dear Rosie C., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will look at the schedules and ensure the team member you refer to gets deserved recognition. Thank you for your kind words and we hope that after this lockdown we can welcome you back to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not very good

Customer review rating 2.0/5

Prisha Solo - 31/10/2020 Confirmed reviews ALL

Poor housekeeping, always problem with the hotel key card, issues with the shower and room phone

Dear Prisha S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently in the process of submitting proposals for works to take place to enhance the property, including the issues raised in your review and we trust that you will remain assured that all feedback is being collated to assist in these proposals being successful and we thank you for providing your comments which will be used to ensure that all future works taking place are done so in line with guests expectations. In the interim period, I have passed your feedback to our Maintenance Manager to review available options to address the matters raised to ensure ongoing comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Good stay

Customer review rating 5.0/5

Tracey P. Couples - 29/10/2020 Confirmed reviews ALL

Lovely clean hotel comfy beds and brilliant staff

Dear Tracey P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will let Sam know of your comments as I'm sure he will love hearing this. Thank you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Excellent service

Customer review rating 5.0/5

Ronnie W. Business - 23/10/2020 Confirmed reviews ALL

Stayed for 2 nights whilst delivering training, staff were friendly, professional, and made me feel welcome.

Dear Ronnie, Thank you for your feedback and it’s fantastic to hear that you enjoyed your recent stay with us. It’s our main aim to ensure you have the best guest experience whilst with us and it’s our pleasure to hear that we accomplished this. I am going to personally pass your comments on to Wilson & Sam etc as I know they will be absolutely delighted with this feedback!! We cannot wait to welcome you back in the future Kind Regards

Perfect stay

Customer review rating 5.0/5

Josh Couples - 20/10/2020 Confirmed reviews ALL

Amazingly friendly and helpful staff throughout, rooms are a good size, beds are comfortably and the hotel is spotlessly clean, all precautions are being taken and I felt extremely safe throughout my stay. The city view double I was in had amazing views of Piccadilly gardens. The Level 3 restaurant is a must. Food is delicious, drinks are good and atmosphere is great. All topped off with a stunning view of Piccadilly and the outstanding service, which is probably the best I’ve ever had. I used to work in the hospitality industry, and I can’t even imagine what it must be like to work under the current conditions. Stephen absolutely made our evening and is probably one of the main reasons we will be back again. Highly recommend and can’t fault anything

Dear Joshua, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - in particular I will pass on your comments to the guys in Level 3 & Stephen as I know they will really appreciate this! We are delighted to hear you felt safe within the hotel and enjoyed your time here!! We hope we can welcome you back soon. Kind Regards

Fantastic stay. Great staff. Good views. And lovely rooms

Customer review rating 4.5/5

George D. Friends - 18/10/2020 Confirmed reviews ALL

Had a fantastic weekend. Great hotel. Fab location. Fantastic views. And great staff. Especially sam on reception. Couldn’t of been more helpful. Brilliant stay.

Dear George D., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your comments especially to Sam who, we agree is amazing, and will love this feedback Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wes

Well located

Customer review rating 3.5/5

Rp Business - 18/10/2020 Confirmed reviews ALL

Thankfully I had a room upgrade after complaining of poor internet connection. Otherwise, I would have been quite unhappy. Breakfast is quite poor anyway!!!

Dear Roberto P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Boring

Customer review rating 3.0/5

B T. Couples - 18/10/2020 Confirmed reviews ALL

The guy on concierge was just pure ignorent your bar prices are scandalous was just way overpriced and the hotel was boring to say the least

Dear Barry T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wes

Poor meal & tired bathroom

Customer review rating 2.0/5

Nigelw Business - 14/10/2020 Confirmed reviews ALL

Bathroom was extremely tired, tap for bath hanging out the wall, and shower had no power what so ever No heating working in the bedroom £24 for a 8oz steak which at best was 4oz, very few chips and a lot of water crest Garlic bread with cheese , well very little cheese & only warm

Dear Nigel, Thank you for your review of the Mercure Manchester Piccadilly. It's always great to hear guest feedback although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we are reviewing refreshment of the property and will retain your feedback to assist us with this; we do hope that we may be able to welcome you back once the requisite works have been completed. In terms of the pricing in the restaurant this is also something we constantly review & monitor so we will take your comments on board and pass them on to the relevant departments to assist us with this! Kind Regards

Great Stay Given Testing Times

Customer review rating 4.5/5

Ian T. Couples - 13/10/2020 Confirmed reviews ALL

Great stay in the hotel with a great view from the top floor. Gentleman on reception was first class and started they stay in the best way. Overall could not fault how the hotel had set it’s self for dealing with current situation.

Dear Ian, Thank you for taking the time and your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon. I know for a fact the guys on reception will be delighted to hear these kind words. Kind Regards

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