Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,107 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,107 reviews

TripAdvisor Rating  3.5/5  5,009 reviews

Customer review rating 3.5/5

Linda S. Couples - Confirmed reviews ALL

The staff was nice and the location is excellent, but we found the facilities to be more dated than expected. We had to ask for a room swap because the one we were assigned was lacking an interior window, which made the room cold. In the new one, in the bathtub, there was a bottle of shampoo of previous guests...the bed was comfortable, though.

Customer review rating 5.0/5

Fiona N. G. Couples - Confirmed reviews ALL

Had a city view - fabulous Room a good size and nicely decorated.

Thank you so much for your fantastic review and perfect scores across so many areas. We’re delighted to hear that you enjoyed your stay, especially the beautiful city view and the comfort of your room. It’s wonderful that breakfast in our restaurant and lounge — along with the views over Piccadilly Gardens — made a great impression. We’re also pleased that your arrival, accommodation, WiFi, team, and overall experience were all exceptional. We truly appreciate your recommendation and your feedback regarding our sustainability initiatives. This is an area we’re actively working on, and your comments help us continue improving. We hope to have the pleasure of welcoming you back again soon for another great stay.

Customer review rating 2.0/5

Emmanuelle R. Solo - Confirmed reviews ALL

A big disappointment won’t come back

Thank you for sharing your feedback. We are very sorry that your stay fell below expectations, especially as an ALL Gold member. The issues you experienced—no hot water, poor Wi-Fi, cleanliness concerns, and the overall condition of your room—are unacceptable, and we have shared your comments with our housekeeping and maintenance teams for immediate action. We also regret that the service at reception and during check-out did not reflect the professionalism and engagement you should expect. Your remarks will be addressed with our teams to improve both attitude and guest care. Your comments regarding the need for renovation are noted and will support our ongoing improvement plans. Thank you again for your honesty. We hope you will consider giving us another chance to offer a better experience.

Customer review rating 2.5/5

Julie P. Couples - Confirmed reviews ALL

Extremely disappointing even more so as your customer service representative was supposed to call me and has not. This was supposed to be a treat for a special birthday!

Dear Julie, Thank you for sharing your feedback, and please accept my sincere apologies for the disappointment you experienced during what should have been a special birthday stay. I would also like to apologize for the follow-up call you were expecting. Due to personal and emergency reasons, I was unable to attend work yesterday, which unfortunately meant I could not contact you as planned. I understand how frustrating this must have been, especially given the issues you encountered. I have now sent you an email so we can continue the conversation directly. I have reviewed the concerns raised regarding the room condition, the unfulfilled requests, and the challenges with lighting, heating, and the promised deluxe extras. This is not the standard we aim to deliver, and I am truly sorry that your experience did not reflect the quality and comfort we strive to provide. I have been speaking with the relevant teams to fully understand why your requests were not met and to ensure improvements are made. I am pleased to read that you found our team pleasant and helpful, but I fully appreciate that the room condition overshadowed your stay. Your comments have been passed on to housekeeping and maintenance, and we are taking steps to address the issues highlighted. Thank you again for bringing this to our attention. I appreciate your loyalty as an ALL Classic member, and I hope to restore your confidence in us. Please do look out for my email, I'm committed to resolving this with you directly. Kind regards, Olivia Guest Relations Manager

Customer review rating 2.0/5

Jamie G. Families - Confirmed reviews ALL

Although the room itself was nice, the heating didn’t work as it should making the room cold. We told staff about this but it wasn’t fixed during our stay. A heater was provided but this didn’t make up for no heating. And the room was noisy throughout the night as it was located next to the lift, making for a bad night sleep, so not the relaxing break we was looking for. On the positive side, the breakfast was a good standard

Thank you for taking the time to share such detailed feedback following your recent stay. While we’re pleased to hear that you found the room comfortable in design and enjoyed our breakfast, we are truly sorry that several aspects of your stay fell short of expectations. Please accept our sincere apologies for the issues with the heating. We understand how important a warm and comfortable room is, especially during a relaxing break, and we regret that this was not resolved during your stay despite reporting it. We also apologise for the disturbance caused by the room’s proximity to the lift—your comfort and a good night’s sleep are extremely important to us. Your comments are invaluable, and we will be reviewing the heating system in that room as well as room allocations near the lift to prevent similar issues for future guests. We’re glad to know you found the booking process smooth and that our breakfast and team service were positive aspects of your visit. As a valued ALL Gold member, your satisfaction is especially important to us, and we’re disappointed that we did not deliver the experience you expected.

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Other web-users rate our hotel

  • 2,448 reviews 9.5/10 Location
  • 3,731 reviews 5.1/10 Room
  • 7,413 reviews 9.3/10 Service
  • 274 reviews 2.6/10 WiFi
  • 1,607 reviews 9.2/10 Breakfast
  • 1,403 reviews 4.5/10 Comfort
  • 1,379 reviews 9.4/10 Bar
  • 1,341 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.