Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,106 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,106 reviews

TripAdvisor Rating  3.5/5  5,013 reviews

Customer review rating 5.0/5

Paul C. Couples - Confirmed reviews ALL

Very good

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you had a very good overall experience and that you particularly appreciated our team, breakfast, value for money, and the check-in process. Your excellent scores in these areas are a great motivation for our entire staff, especially knowing your trip was a couple’s getaway. We also thank you for highlighting the WiFi speed as an area for improvement. Please be assured that your comment has been shared with our technical team, as we continuously work to enhance connectivity for our guests. It is a pleasure to know that you would recommend Mercure to your friends and family, and we truly hope to have the opportunity to welcome you back again very soon for an even better experience.

Customer review rating 1.0/5

Philippe O. Business - Confirmed reviews ALL

Whilst the welcome was good on arrival, I found the room to be in a tired state. Initially I was ok with this but the sound insulation was awful and I could hear all the city centre noises including the nearby Christmas market. Added to this, I seemed unable to cool the room down and heard the lifts going all night. After being kept awake between 1am and 5am, I decided to make alternative arrangements for my second night and checked this with the hotel staff who said they were unable to do any refund for the unused night as they needed a confirmation from my travel provider (even though it was paid for by a card linked to me). I checked if, once this email came, the refund would be processed and they confirmed it would be. The travel team got in touch with the hotel and were then told that I was ineligible for a refund on the second night but by this point I had made alternative arrangements at further cost. I have complained several times but had no response for 4 days despite 2 emails and a couple of phone calls. I have remained courteous throughout and am a regular Accor customer (Gold member) and am thoroughly disappointed in: 1) The quality of the stay 2) The stock answer of refusing a refund when I was advised otherwise and made my decision accordingly 3) The lack of contact from the hotel over the past 4 days.

Customer review rating 5.0/5

Kevin S. Couples - Confirmed reviews ALL

Lovely room very quiet And the parking was a bonus

Thank you so much for your wonderful feedback and perfect scores! We’re delighted to hear that you enjoyed your stay with us—the quiet room, central location, and parking bonus all sound like the perfect combination. It’s great to know your booking experience through the Accor ALL App was easy and seamless too. We truly appreciate your loyalty as a Classic status member and your high recommendation means a lot to us. We look forward to welcoming you back on your next visit!

Customer review rating 4.5/5

John F. Solo - Confirmed reviews ALL

A great experience. Efficient Check In My only minor criticism is perhaps include directions from Piccadily with booking confirmation I arrived in Classic Manchester weather and spent 20 minutes wandering randomly and the hotel is only a 10 minute walk once you know where you're goung

Thank you very much for taking the time to share such a detailed review and for rating your stay so highly. We’re delighted to hear you enjoyed your room, our breakfast, and the efficiency of the check-in process, and that our team made a positive impression throughout your visit. We also truly appreciate your constructive feedback regarding directions from Piccadilly Station. You’re absolutely right, especially in true Manchester weather, clearer guidance would make arrival easier. This is a valuable suggestion, and we will certainly review how we can include more detailed directions in our booking confirmations. Thank you again for choosing Mercure and for your loyalty as an ALL Classic member. We hope to have the pleasure of welcoming you back very soon for another great stay — perhaps next time with fried bread on the breakfast table!

Customer review rating 3.5/5

Stephen H. Business - Confirmed reviews ALL

We stay at the hotel frequently, Hotel is great parking is very expensive especially if you stay a few days may need to look elsewhere in the city in future.

Thank you for your continued loyalty and for sharing your feedback. We’re delighted to hear that you consistently enjoy our hotel, accommodations, and service. We appreciate your note about the parking costs and understand how that can impact longer stays. Your comments are very helpful, and we’ll take them into consideration as we continue to improve the guest experience. We look forward to welcoming you back on your next visit.

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Other web-users rate our hotel

  • 2,448 reviews 9.5/10 Location
  • 3,713 reviews 5.1/10 Room
  • 7,498 reviews 9.4/10 Service
  • 284 reviews 2.5/10 WiFi
  • 1,641 reviews 9.2/10 Breakfast
  • 1,400 reviews 4.5/10 Comfort
  • 1,399 reviews 9.4/10 Bar
  • 1,342 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.