Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,126 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,126 reviews

Customer review rating 1.0/5

Osama A. Couples - Confirmed reviews ALL

First I am a platinum member and usually when I check in any of the Accor Hotel they said thank you for your loyalty secondly the Hotel was not fully booked and I was not offered un upgraded. The room is ok but not very clean and did not get the welcome fruits and a note from the manager saying thank you for staying with us. Next morning when I took a shower the towel have blood on them which should be checked by housekeeping before putting them on the bathroom. I complained so many times but nothing happened. Finally they did not clean the room every day until I talked to them

Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. As a Platinum member of ALL – Accor Live Limitless, you should have been properly recognized and thanked for your loyalty. We regret that this was not done, and that the associated benefits and welcome amenities were not delivered as expected. We are especially concerned about your comments regarding cleanliness, particularly the issue with the towel. Please accept our sincere apologies, as this does not reflect our standards. Your remarks have been shared with the relevant teams to ensure immediate improvement. We are truly sorry that your concerns were not addressed promptly and that housekeeping service was inconsistent. This is not the level of service we strive to provide. We hope to have the opportunity to regain your trust in the future.

Customer review rating 2.5/5

Martyn F. Couples - Confirmed reviews ALL

Noisy from piccadilly gardens, leaking sink in bathroom and no traditional tea bags in room.

Thank you for sharing your feedback following your stay at Mercure Manchester Piccadilly Hotel. We’re sorry to hear that noise from Piccadilly Gardens, the leaking sink, and the absence of traditional tea bags affected your experience. This is not the standard we aim to provide, and your comments have been shared with our team to help us improve. We’re pleased to hear that aspects such as the check-in, cleanliness, breakfast, and our team met your expectations, and we appreciate your loyalty as an ALL Accor Classic member. We hope to have the opportunity to welcome you back in the future for a more seamless and comfortable stay.

Customer review rating 1.5/5

A. G. A. Business - Confirmed reviews ALL

Stained carpet, x3 attempts to get into room as key card faulty. No room upgrade

Thank you for taking the time to share such detailed feedback about your stay at Mercure Manchester Piccadilly Hotel. We sincerely apologise for the issues you experienced with your room key and the condition of your room. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been, especially during a business trip. Your comments regarding the room decor, mattress, and cleanliness have been noted and shared with our management team as part of our ongoing improvement plans. We also regret that we were unable to provide a room upgrade on this occasion. It is encouraging to hear that you enjoyed the breakfast and that some of our team made a positive impression, and we will ensure your feedback is passed on to them. We truly appreciate your loyalty as an ALL Accor Gold member and hope you might give us another opportunity in the future to provide a smoother and more comfortable experience.

Customer review rating 3.5/5

Leung S. Business - Confirmed reviews ALL

The staff were very helpful and great hospitality. Room was tiny and appreciated the direction towards mordenization.

Thank you for taking the time to share your detailed feedback following your recent business stay with us. We’re delighted to hear that you found our location convenient and that our team’s hospitality and helpfulness made a positive impression. Your kind words about our staff truly mean a lot, and we will be proud to share your comments with them. We’re also pleased that you appreciated our modernisation efforts, cleanliness, breakfast selection, and smooth booking, arrival, and departure experiences. As a valued ALL Silver member, your continued trust and loyalty are greatly appreciated. At the same time, we thank you for your constructive remarks regarding the room size and WiFi speed. We understand that comfort and reliable connectivity are especially important during business trips, and your feedback has been noted as we continue working to improve both our facilities and technical performance. It’s wonderful to know you value our commitment to sustainability and would recommend our loyalty programme — that is truly encouraging. We hope to have the pleasure of welcoming you back soon and providing an even more comfortable stay on your next visit.

Customer review rating 0.5/5

Darrell R. Business - Confirmed reviews ALL

Not at all a 4 star hotel. Everything is pretty tatty. My room hadn’t been properly cleaned and this had to be flagged to management multiple times and still was rectified.

Dear Mr R., We sincerely apologise for the issues you experienced during your stay. It is deeply concerning to hear that your room was not properly cleaned and that the problems were not fully resolved despite bringing them to management’s attention. This is certainly not the standard we aim to provide, especially for a valued ALL Diamond member like yourself. Your comments regarding the condition of the hotel and the need for refurbishment and deep cleaning have been shared with our management and housekeeping teams to ensure immediate attention and improvements. Please know that your feedback is taken very seriously, as maintaining a clean and comfortable environment for our guests is our top priority. We regret that your stay did not meet your expectations and hope to have the opportunity to restore your trust in the future with a fully improved and comfortable experience. Kind regards, Olivia Guest Relations Manager

Other web-users rate our hotel

  • 2,414 reviews 9.5/10 Location
  • 3,658 reviews 5.1/10 Room
  • 7,389 reviews 9.4/10 Service
  • 286 reviews 2.3/10 WiFi
  • 1,645 reviews 9.2/10 Breakfast
  • 1,401 reviews 4.6/10 Comfort
  • 1,377 reviews 9.4/10 Bar
  • 1,308 reviews 5.2/10 Cleanliness

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