Mercure Manchester Piccadilly Hotel 4 stars

Brilliant, loved the hotel and the location

Very friendly staff room was good size very clean breakfast was 5* well done everyone hope you all get recognised for your hard work

Room was pleasant and Accor member upgrade on arrival much appreciated. Shower was cold in morning and I felt the gym was hassle to use given the process of requesting a separate key (first time it didn't work). Staff were helpful in resolving issue. Also felt the gym was a little small and under-equipped compared to other Accor hotels I've stayed in.

Nice room with appropriate upgrades and modernization.. nice stay!

The room was lovely the breakfast was lovely only thing that let the whole experience down was the pillows on the bed I could not get comfortable and did not sleep very well !

I stayed at Mercure Manchester for one night (checked in 29th, checked out 30th November 2019). I came to know that on Saturday breakfast starts at 8 am. As I had to be at GMC at 8 am, I spoke to the receptionist a night before and we agreed that I would pick up a take away breakfast at 7.15 in the morning (to be eaten in my room no 823). When I arrived at the reception at 7.20, it looked like that they didn't make any arrangements as takeaway breakfast was not there. The receptionist asked a man there to deliver breakfast in my room. I gave my room number to the man (in black suit) but I realized that he was not paying attention, so just to be very sure I repeated my room number 823 at least 3 times (or even more) and the man said to me don't worry, he will deliver the breakfast to my room in 5 minutes. I waited in my room for 10 minutes and when no one turned up I call the restaurant and they said that the man has left the restaurant 5 min ago and would be with me soon. With all this, I was already getting late for my very important meeting at GMC, so I had to call the restaurant again 5 min later and they gave me the same reply. I expressed my dissatisfaction and decided to leave without breakfast as I was getting late. When I got to the reception for checking out, they had my take away breakfast with them. I expressed my dissatisfaction with them and the lady became very defensive and told me that I gave the wrong room number to the man. This was not true and very frustrating. I didn't have time to argue and left the hotel. I stay in different hotels regularly nationally and internationally for meetings and conferences but never had this kind of experience before. Due to poor customer service at Mercure Manchester, I was late for my meeting. As I was an examiner at GMC so I didn't have a chance to eat anything before lunchtime which was not very pleasant. I think that the staff at Mercure Manchester need some type of re-training about customer services, communication, and especially if something goes wrong, how to handle the situation rather then blaming the guest. I am extremely dissatisfied with my stay at Mercure Manchester and I will share my experience with my family, friends, and colleagues and will advise them to avoid stay at Manchester Mercure. I will also drop a line to GMC to give them feedback. Regards Dr Farhan A. MBBS, FRCPath(UK), MRCP(UK), SCE(MRCP Diabetes & Endocrinology UK), MSc Clinical Chemistry(UK), MSc Public Health(Sydney) Consultant in Chemical Pathology and Metabolic Medicine Milton Keynes University Hospital Oxford University Hospitals (Honorary) Senior Clinical Lecturer in Clinical Biochemistry (Honorary), Nuffield Division of Clinical Laboratory Sciences, University of Oxford

Stayed on my own and felt very comfortable. Ate at the restaurant which was very good. Staff were lovely and efficient.

The staff were really kind and helpful. The lads behind the bar were great and especially Sam in reception who really went above and beyond to make our stay memorable. Thank You!

Great location, nice room and lovely breakfast. Would highly recommend this hotel and will be staying here again on our next visit.

Comfortable room and bed.good breakfast.friendly staff

The room was noisy and I couldn’t sleep, I put a sign on the door to have breakfast to the room and it just didn’t happen

Great stay, room was nice and staff were all very friendly and accommodating. Wifi not the most powerful but other than that no complaints. Only suggestion for improvement is to include more plug sockets in rooms, this day and age a plug socket next to the bed or at least close to the bed to charge your mobile phone is useful

A bit underwhelming. okay for 1 night. There was no free water in the room which was disappointing given the price of the room.

The hotel was very nice looking. However I did have trouble with finding the hotel car park when first arriving, this was due to road maintenance and diverted routes. Overall the hotel staff were amazing and friendly.

2 nights 3 day break in Manchester to celebrate my birthday and take in a show. Went for Privilege room but 8th floor room seemed to be the only Privilege room and in fact didn't match up to the photos on the web-site. Also web site implied slippers and robe but none in room. Bathroom was a little tired and in need of a spruce up. Reception offered very limited coffee pods (1 type). No decaf tea available from reception and bizarrely not in the restaurant at breakfast. Breakfasts were very good but Dinner on Friday night was tasty but the portions were quite small. Luckily we had eaten well during the day and that wasn't a problem but if we hadn't I suspect we would have had to spend considerably more than the inclusive 'allowance' covered. Staff very polite and helpful but overall little things let a special break a bit of a disappointment.