Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,103 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,103 reviews

TripAdvisor Rating  3.5/5  5,013 reviews

Xmas

TripAdvisor rating 3.0/5

lin64 TripAdvisor review

Booked with my daughter to get into the festive spirit and see enjoy the German market and see a show . On checking in noticed oil heater and a very cold room . We put on heating only for it to blow out cold air . We contacted reception who send someone straight away he said hotel was fully booked and been told by maintenance there was problem but offered extra heater . We had no choice as it was 5 pm to late to find another hotel for the evening etc . We left without having a shower due to the ❄️condition in the bathroom. I asked to speak to a manager who was very apologetic and offered refund in form of points to book another stay in any their hotel . I’ve noticed from another review the must have been a where of the problem before hand so it your staying on the 9 th floor check before you accept your room

Customer review rating 2.0/5

Owen D. Solo - Confirmed reviews ALL

The positives: the staff were friendly and helpful, the food was nice (both bar meal and breakfast), and the location was great. The negatives: the hotel infrastructure is clearly old and somewhat decrepit. In my first room (9th floor), the heating didn't work, and despite it being mild for December, I was constantly cold. The windows were covered with condensation and were moldy. The shower/bath water was tepid at best. Then when flipping a light switch, the fuse for all the lights blew, and a promised visit from maintenance didn't arrive within the next hour, so I asked to switch rooms. In the second room (also 9th floor), the heating again didn't work, and also the wifi didn't work either. The windows again were covered with condensation and moldy. Water temperature was inconsistent – warm one evening, but freezing cold shower another. There was also a persistent, very loud, resonant sound coming from somewhere which made sleep a bit difficult. I do appreciate that this building is quite old, an probably has problems that are difficult to fix, but I didn't feel that these were experiences consistent with the star rating advertised. I would likely have given a lower rating, had it not been for the staff being friendly and as helpful as possible in the circumstances.

Thank you very much for taking the time to share such detailed feedback about your recent stay with us. While I’m pleased to hear that you found our team friendly and helpful, enjoyed your meals, and appreciated our location, I am truly sorry that these positives were overshadowed by the issues you encountered with your rooms. Please accept my sincere apologies for the heating problems, inconsistent hot water, and the unacceptable condition of the windows in both rooms. This is certainly not the level of comfort or quality we aim to provide. The repeated heating issues are particularly concerning, and your comments have been escalated to both our maintenance and management teams for immediate investigation. I am also very sorry that the promised maintenance visit to your first room did not arrive within the indicated time. We should have resolved the fuse issue promptly, and I regret the inconvenience this caused you. The difficulties you experienced in your second room—from the non-functional Wi-Fi to the persistent noise—are equally disappointing and fall short of the standards we expect to deliver. You are absolutely right that the building is older and presents challenges, but it is our responsibility to ensure that rooms are fully functional, comfortable, and safe regardless of age. Your feedback is extremely valuable in helping us prioritise improvements and address areas that require urgent attention. Thank you again for acknowledging our team’s efforts despite the circumstances. They will appreciate your kind words. I hope that, despite this experience, you might consider giving us another opportunity in the future so we can provide the level of stay you should have received this time. If you would like to discuss your stay further, please feel free to contact us directly—I would be more than happy to assist you personally.

Customer review rating 0.5/5

Shazad A. Families - Confirmed reviews ALL

Unfortunately a very disappointing stay. The room was freezing, the aircon only blew cold air and even with two small oil heaters the temperature never improved. Especially worrying as we were travelling with a 1 year old, who struggled to stay warm. The room was also an interconnecting one and we could hear everything from the room next door when the guests returned late at night, which further disturbed our child sleep. On top of this, the bed was uncomfortable. For a stay costing over £300 a night and as an Accor Gold member, this experience fell far below expectations. The staff acknowledged the issues and advised me to contact customer services for a refund (still waiting). Definitely not the standard you expect from Mercure or Accor Group Hotel.

Thank you for taking the time to share such detailed feedback following your recent stay. I am truly sorry to hear about the difficulties you experienced, and I would like to offer my sincere apologies that we fell so far short of your expectations—especially during a family stay with a young child, when comfort and warmth are absolutely essential. I am very concerned to learn that the heating in your room was not functioning properly and that the additional heaters provided did not resolve the issue. This is certainly not the standard we aim to deliver, and I understand how distressing this must have been for you and your family. I have shared your comments with our maintenance team so we can investigate and ensure this does not happen again. I also apologise for the noise disturbances from the interconnecting room and for the discomfort of the bed. We recognise how important a peaceful and restful night’s sleep is, and I’m sorry we were unable to provide that on this occasion. Your feedback on insulation and bedding has been passed on to the relevant teams for immediate review. Regarding the refund you were advised to request, I am sorry that this is still pending. If you would like, I would be more than happy to assist by following up with our customer services team on your behalf to help expedite the process. Please feel free to contact us directly at the hotel so we can support you further. As a valued Accor Gold member, you rightfully expect a higher level of comfort, service, and reliability, and I regret that we did not deliver this during your stay. While I completely understand your disappointment, I hope you might consider giving us another opportunity in the future to provide the experience you should have had from the start. Thank you again for your constructive feedback. It is only by hearing from our guests that we can improve.

Over-Rated and Over-Priced

TripAdvisor rating 1.0/5

Currypolice TripAdvisor review

Stayed here over night. There was a party on the lower level, my room was on the 12th floor. However, I could not sleep because I could hear the party as though I was sleeping in the middle of it. On top of that I suffered the noise of the constantly busy lift humming and thudding away 24/7. It gets worse, the toilet had a constant drip leak sound. All this put together made for zero sleep for me ahead a stressful working day. Also, the room was freezing cold. The thermostat did not work whatsoever. They supplied a tiny oil heater, from which I only felt heat if I was adjacent to it. Reception staff were not very welcoming or nonchalant. Dinner and lunch from the restaurant was awful. The “posh” reputation of the Mercure brand is utter propaganda and hype….do not fall for it.

Brilliant night

TripAdvisor rating 5.0/5

lucywM1453DD TripAdvisor review

Ubaid was fantastic server! Great energy! Good was amazing and the atmosphere was phenomenal definitely recommend for all work events

Thank you so much for your wonderful review! We’re thrilled to hear that Ubaid provided fantastic service with great energy. It’s great to know you enjoyed the food and the atmosphere as well. We truly appreciate your recommendation and look forward to hosting your future work events!

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Other web-users rate our hotel

  • 2,465 reviews 9.5/10 Location
  • 3,747 reviews 5.1/10 Room
  • 7,548 reviews 9.4/10 Service
  • 281 reviews 2.5/10 WiFi
  • 1,643 reviews 9.2/10 Breakfast
  • 1,408 reviews 4.5/10 Comfort
  • 1,391 reviews 9.4/10 Bar
  • 1,347 reviews 5.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.