Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,154 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,154 reviews

Customer review rating 4.5/5

Alex A. Solo - Confirmed reviews ALL

Went for an event that was held at the hotel. Very convenient. Nice facilities and helpful staff.

hank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you found our location convenient, enjoyed your room and bathroom, and had a positive experience attending the event at the hotel. It’s wonderful to know our facilities and team contributed to a comfortable and helpful stay. We also appreciate your constructive comments regarding the décor and value for money. Your observations about areas needing refreshment have been shared with our management team as we continually work to improve the guest experience. It’s great to know that, as a Classic member of the ALL Accor loyalty program, you had a smooth booking experience and would recommend us to friends and colleagues. Your feedback motivates us to keep striving for excellence. We look forward to welcoming you back soon for an even better stay.

Customer review rating 4.0/5

Thomas B. Families - Confirmed reviews ALL

Me and my dad stayed at the Mercure recently for a concert trip. We absolutely loved how central the hotel was to the shopping center and loved the atmosphere and view of everything in the bar area. When it was time to go and book a taxi the staff were incredibly helpful and for any other queries we had. The only issues we had were the WiFi in the rooms weren’t very good. My phone / tablet seemed to only connect to the internet when I was in the bathroom or anywhere else in the building. For someone like me it’s no problem as I was there for leisure but there was one person who I saw sitting in the hallway (outside his room) as he was there for business and complained to people that the WiFi wasn’t working. The other issue was minor but still notable. Typically after shopping we would go back to the bar for some refreshments (around 2/4pm) and then go back to our rooms. However, we noticed that on the Saturday a seminar was being held in one of the conference rooms. Well, when we wanted to use the bar at around 2pm a staff member apologised and said the bar was basically shut so everyone who attended the seminar can use it. It would’ve been nice if there was a heads up earlier in the day to say the bar was shut before we got there. Overall the stay was really great, the rooms were nice, comfortable and clean and we would want go back again someday.

Thank you for taking the time to share such detailed feedback about your recent stay with us. We’re delighted to hear that you and your father enjoyed our central location, the atmosphere in the bar, and found our team helpful and friendly. It’s wonderful to know that your rooms were comfortable, clean, and contributed to a great overall experience. We sincerely apologize for the issues you experienced with the Wi-Fi in your room. We understand how frustrating it can be, especially for guests needing a reliable connection, and your comments have been shared with our technical team so we can work on improving the coverage and stability throughout the hotel. We also appreciate your feedback regarding the bar closure during the seminar. We will review our communication procedures to ensure that guests are informed in advance about temporary changes to facilities, so everyone can plan their day more smoothly. Overall, we’re glad that your stay was enjoyable and that you would consider returning. We look forward to welcoming you back in the future and providing an even better experience.

Customer review rating 4.0/5

Thomas M. Friends - Confirmed reviews ALL

Room 1228 is outdated for the price paid

Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments and are glad to hear that your check-in and booking experience were smooth. We’re sorry to hear that Room 1228 did not meet your expectations and that you found it outdated for the price paid. Your feedback is important, and we will review this with our team as part of our ongoing efforts to enhance our guest experience and ensure value for money. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

Customer review rating 1.5/5

Angelo B. Business - Confirmed reviews ALL

Standard room, basic equipment, a lot of noise heard from outside (no insulation). I was at 12th floor (I can’t imagine noise from lower level floors). You pay just because you’re at Piccadilly, city centre. Needs a significant renovation.

Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations. We regret that noise from outside, the condition of your room, and the overall value for money impacted your stay. Your comments regarding the need for renovation and improvements have been shared with our management team for review. We also apologize for the issues you experienced with the ALL loyalty program, specifically the “skip the clean” reward points. This is certainly not the experience we want for our valued Gold members, and we will follow up to ensure the points are correctly applied to your account. Your feedback is important and will help us improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standards you expect from Mercure.

Customer review rating 1.5/5

Mihai -. G. C. Couples - Confirmed reviews ALL

The staff was very nice and quite helpful. The location is good. The room is a bit old. But however is in charge of payments is a fraud that is illegally double charging and holding money.

Thank you for your feedback and for recognising our team, especially our reception colleague. We’re pleased to hear they made a positive impression. However, we are very concerned by your comments regarding the payment. Please accept our sincere apologies for the situation and any frustration caused. We would never intentionally overcharge, and this will be urgently investigated. Please contact us directly so we can review your booking and resolve this matter as quickly as possible. We truly value your loyalty as a Platinum member and hope to regain your trust.

Other web-users rate our hotel

  • 2,389 reviews 9.5/10 Location
  • 3,617 reviews 5/10 Room
  • 7,203 reviews 9.4/10 Service
  • 292 reviews 2.6/10 WiFi
  • 1,643 reviews 9.2/10 Breakfast
  • 1,405 reviews 4.6/10 Comfort
  • 1,357 reviews 9.5/10 Bar
  • 1,280 reviews 5.2/10 Cleanliness

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