Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 936 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  936 reviews

TripAdvisor Rating  3.5/5  4,897 reviews

Great having accessible rooms close together

Customer review rating 4.5/5

Cherie Families - Confirmed reviews ALL

All the staff very friendly and helpful. One accessible room freezing but fixed as soon as possible the following day. Good gluten free breakfast.

Dear Cherie M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Really good breakfast

Customer review rating 5.0/5

K H. Friends - Confirmed reviews ALL

Loads of choice for breakfast and served until 12.

Dear Karen H., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff but disappointing

Customer review rating 1.0/5

Mg-s Families - Confirmed reviews ALL

We paid for early check in, room wasn't ready so staff member refunded early check in fee and given 3 drinks for bar. We were given a room and told they would set up extra bed and a birthday treat. At 8pm we returned to no bed for our daughter no birthday treat. They said they would sort it and gave us another 2 drinks for bar. We don't really drink but went to bar for them to sort room. We sat in bar and were rang to say we were being upgraded and we needed to come to reception, so we left drinks and then moved to new room with anither 2 free drinks. It was the Manchester suite which was a treat but it was an inconvenience moving rooms. Also the living room part of the suite was freezing cold and the heating did not work. We ended up with 7 free drinks 3 which were left on table and 4 we couldn't make use of and no birthday treat. I asked if we could use drink vouchers on a later stay and was told no. My wife is coming in January with her friend and was hoping to make use of them. In addition to this, the breakfast was spoilt by lots of fruit flies around the fruit juices and jams. My wife has stayed here before and loved it but is now not looking forward to her visit in January. I am not a complainer but things were poor and it did put a shadow over an otherwise lovely birthday weekend.

Dear Michael G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel room clean and bright with good views across the city. Shower in bathroom leaked and there was some evidence of damp in the corner of the bathroom behind the door. Food at conference was varied but did not really work together and there was difficulty in 1 of the delegates having a meal in view of gluten intolerance and food allergies - this did not appear to have been taken into account despite her sending information on this before the conference.

Dear Sarah H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location and great staff

Customer review rating 4.0/5

Emily Business - Confirmed reviews ALL

A great central location for the city, everywhere is only a few minutes away. The staff at the hotel were particularly helpful, especially Kostin on reception and Rose in the bar/ breakfast area. The rooms could do with a bit more care and attention.

Dear Emily S., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 2,158 reviews 9.5/10 Location
  • 3,402 reviews 5/10 Room
  • 5,327 reviews 9.2/10 Service
  • 204 reviews 1.4/10 WiFi
  • 1,249 reviews 4.9/10 Cleanliness
  • 1,241 reviews 4.5/10 Comfort
  • 1,088 reviews 9.1/10 Breakfast
  • 1,004 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.