Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,126 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,126 reviews

TripAdvisor Rating  3.5/5  5,016 reviews

Should be a 2 star rating

TripAdvisor rating 2.0/5

Vanessa H TripAdvisor review

Unfortunately this hotel did not meet the standard of a 4 star hotel. The rooms are very basic, no heating (except a plug in radiator), no double bed just 2 twins, there is no supply of drinking water which is usually standard in hotels. During my stay the bathroom sink developed a constant leak which flooded the bathroom. There was work going on which was very noisy, luckily I didn’t want a late wake-up as past 9 this would not have been possible .

Customer review rating 4.0/5

Keith B. Solo - Confirmed reviews ALL

The hotel is well located and very clean and comfortable. The staff are all very friendly

Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our central location, found the hotel clean and comfortable, and experienced friendly service from the team. It’s also great to know that booking through the ALL app was quick and easy and that our sustainability initiatives stood out positively during your visit. Thank you as well for your comments regarding WiFi speed and overall value for money. These are areas we continue to review as part of our ongoing improvements, and your feedback is very much appreciated. We value your loyalty as a Gold ALL member and hope to welcome you back again in the future. Kind regards, Hotel Management

Customer review rating 3.0/5

Sean D. Business - Confirmed reviews ALL

I would have given 8 or 9 however the key cards were not working so every time you wanted to go to the room a member of staff went with you , worse than that my customer went back to the hotel late without me and was attacked by 5 men outside , luckily he managed to get into the hotel

Thank you for taking the time to share your detailed feedback following your recent business stay with us. I am pleased to read your kind comments about our team, particularly the colleagues in the restaurant and bar, and that you found the hotel well located, clean, and comfortable overall. I will be sure to pass on your recognition to the team members mentioned, as feedback like this is greatly appreciated. That said, I am very sorry to learn about the issues you experienced, particularly with the key card system and, most concerningly, the incident involving your customer outside the hotel. I fully understand how distressing this must have been and I am relieved to hear that your guest was able to reach the safety of the hotel. Please accept my sincere apologies that this situation impacted your stay and sense of security. Regarding the key cards, this is not the standard we aim to deliver. The issue has since been escalated to our maintenance and systems teams to ensure reliability and prevent any repeat inconvenience for our guests. Guest safety is taken extremely seriously, and while incidents outside the hotel are beyond our direct control, we are continually reviewing our procedures, external lighting, and liaison with local authorities to help ensure a safe environment for our guests at all times. Thank you again for your honest feedback and for highlighting both what we did well and where we must improve. We truly value your loyalty as an ALL Classic member and hope that, should you choose to stay with us again, we can provide you with a much smoother and more reassuring experience. Kind Regards Hotel Management

Customer review rating 1.5/5

Geoff P. Business - Confirmed reviews ALL

There was a fire door outside the room which slammed shutter every time someone walked down the corridor. I mentioned this to the reception staff after one night. Nothing was done and the door continued to slam through the second night. Room was in serious need of renovation. Breakfast staff were really really welcoming

Thank you for taking the time to share your feedback following your recent business stay with us. I am very sorry to learn about the disturbance you experienced due to the fire door outside your room. Being woken repeatedly by a slamming door is understandably frustrating, particularly when you raised the issue after the first night and it was not resolved. Please accept my sincere apologies that we did not act quickly enough to address this during your stay. I am also sorry that the condition of the room did not meet your expectations. While we are currently undergoing a phased refurbishment, this should never detract from a guest’s comfort or result in a room feeling tired or uninviting. Your comments have been shared with our maintenance and housekeeping teams to ensure this specific issue is addressed. That said, I am pleased to hear your positive feedback regarding the cleanliness of the room and, in particular, the breakfast team. I will ensure your kind words are passed on to them, as they will be greatly appreciated. Thank you again for your honest comments. We truly value your loyalty as an ALL Silver member and regret that this stay fell short of the experience you should expect from us. Should you choose to stay with us again in the future, we would welcome the opportunity to restore your confidence. Kind Regards, Hotel Management

Customer review rating 2.0/5

David B. Business - Confirmed reviews ALL

Stayed one night, arrived 2305. Bar shut. Not recognised as a Gold Accor Member. Key cutting not working so a member of staff had to accompany me to the room on the 14th floor. Door opened by a master key. No key available so had to stay in the room. Put all the locks on in case staff tried to let someone else into the room.

Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to hear that your experience fell short of the standards you expected, particularly regarding key access, check-in, and the lack of recognition as an ALL Gold member. I understand how frustrating it must have been to arrive late and encounter multiple operational issues, and I apologise for the disruption this caused to your stay. I also note your comments about the bar being closed and the room condition feeling tired. Your feedback has been shared with the relevant teams, as we continuously review our procedures and facilities to improve the experience for our guests. I am pleased to hear that, despite these challenges, you found the room clean and that certain aspects of your stay met your expectations. Your observations regarding Wi-Fi, breakfast, and ALL member recognition are being addressed as part of our ongoing improvements. Thank you again for your feedback. It is through comments like yours that we are able to identify areas for improvement and work to ensure a better experience for future stays. Kind Regards Hotel Management

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Other web-users rate our hotel

  • 2,458 reviews 9.5/10 Location
  • 3,723 reviews 5.1/10 Room
  • 7,534 reviews 9.4/10 Service
  • 290 reviews 2.5/10 WiFi
  • 1,664 reviews 9.2/10 Breakfast
  • 1,412 reviews 9.4/10 Bar
  • 1,406 reviews 4.6/10 Comfort
  • 1,334 reviews 5.4/10 Cleanliness

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