ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.2/5 1,501 reviews

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Description

Hotel extras

  • Central location, with plenty of nearby transport links, free Wi-Fi throughout the hotel.

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Restaurant serves a choice of international cuisine

  • Pet friendly (chargeable)

  • Onsite car park (chargeable)

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Non contractual photo

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,501 reviews

Customer review rating 4.0/5

Geoffrey A. Couples - Confirmed reviews ALL

Very satisfying.

Dear Geoffrey, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location was convenient for your visit to the ferry terminal. We hope to welcome you back in the future for another satisfying experience. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 5.0/5

Kathleen L. Families - Confirmed reviews ALL

Perfect location, next to bus station. Affordale, great breakfast. Wonderful staff and spotless.

Dear Kathleen, Thank you for your kind words regarding our location, breakfast and staff. We strive to maintain high standards of cleanliness and service and it is great to know that your experience reflected our efforts. We look forward to welcoming you back soon. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Helen R. Couples - Confirmed reviews ALL

Stayed for 3 nights and had breakfast on one day. The standard and choice wasn’t what we had experienced at previous IBIS stays and they ran out of butter. Parking is expensive

Dear Helen, Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our clean facilities and convenient location. However, we regret that our breakfast selection did not meet your expectations and acknowledge your concerns regarding parking costs. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 3.5/5

Peter M. Solo - Confirmed reviews ALL

I arrived at ibis Albert Dock Liverpool shortly before 3pm on Monday May 4th 2026 having earlier checked in online. I’d requested an accessible room which I was allocated on the 4th floor. The receptionists were efficient but not particularly welcoming. I took the lift and reached 425 after a short walk. The room was clean & tidy although a little aged with signs of wear & tear.Walk in shower was good with grab bars & movable safety stool(no back though). Bed comfortable & linen clean & fresh. Buffet breakfast was ok but no cigar. £11 charge for parking was bit much as both entrance & exit barriers were inoperable therefore making the car park seriously insecure. Not good. Overall you pay for what you get & it was adequate & a good location to access shuttle buses to the new Everton stadium.

Dear Peter, Thank you for taking the time to share your feedback regarding your recent stay at ibis Liverpool Centre Albert Dock - Liverpool One. I am pleased to hear that you found our location convenient and appreciated the cleanliness and comfort of your room. However, I regret to learn that your experience was marred by several issues. I apologise if our reception team did not meet your expectations in terms of warmth and hospitality; this is certainly something we strive to improve continuously. I understand your concerns regarding the condition of the room and the parking situation. While we do our best to maintain our facilities, we take note of your comments regarding signs of wear. Additionally, I acknowledge the inconvenience caused by the inoperable barriers and the associated security concerns. This will be fixed shortly. Your feedback is invaluable in helping us enhance our services and I appreciate your understanding of the value we aim to provide at our hotel. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 5.0/5

Carl R. Solo - Confirmed reviews ALL

Quiet room

Dear Carl, Thank you for your positive feedback. We are pleased to hear that you found your room to be quiet and that your stay met your expectations. Your satisfaction is important to us and we look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Other web-users rate our hotel

  • 2,960 reviews 9.6/10 Location
  • 3,016 reviews 5.6/10 Room
  • 2,095 reviews 8.3/10 Service
  • 58 reviews 3.8/10 WiFi
  • 1,713 reviews 3.8/10 Comfort
  • 1,234 reviews 7/10 Cleanliness
  • 1,114 reviews 7.1/10 Breakfast

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