Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,902 reviews

Best price
guarantee
Pullman Cologne - Image 1
Pullman Cologne - Image 2
Pullman Cologne - Image 3
Pullman Cologne - Image 4
Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,902 reviews

TripAdvisor Rating  4.5/5  2,373 reviews

Rooms need some work

TripAdvisor rating 3.0/5

Navigator-871 TripAdvisor review

We recently stayed (again) for 1 night at the Pullman hotel in Cologne. The hotel is well located and it looks quite good from the outside. There was a young lady at the reception who was not very friendly. She said we would get an upgrade, but the room was actually the same as the room provided, just on a higher floor with a view of the Cathedral. Anyway, the room. I dropped something on the floor and while I was looking I noticed that the carpet wasn't very clean. The bathroom was quite clean, but the seams of the shower were moldy, something for which there are quite good cleaning products. When checking out I just wanted to hand over the door cards, after all we had paid, so just handing over tickets seemed sufficient to me. The lady from the previous day snapped that she couldn't work like this and I had to wait. So I wait, and when she is done with the man in front of me I want to give her the cards, then she says in a rude way "checking out is with my colleague"... I put the cards down, told her she was rude and left.

Excellent location

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

I selected the Pullman Cologne based on my experience with the Pullman Brussels. I got a email from the Pullman Cologne stating that I have a choice of checking in early. I selected 12 pm for check in. I reached the hotel around 12 pm and the receptionist said check in is at 3 pm. I waited till 3 pm and when I requested the staff to check me in, she gave a card saying room 646. I went to the sixth floor only to see only room 635, no more rooms after 635. I came back to the reception and it says 616. So I asked her , are you giving me the room right next to the elevator? She said she could give me a different room. She asked me did you take anything from the room? I replied I didn’t go into any room. I was looking for 646 which wasn’t present. She proceeded to allocate room 732 for me. The room had a funky smell and the heating regulator didn’t work. It just got very hot. So I turned it off and it wasn’t too cold so it stayed that way during my stay. At Pullman Brussels I was allowed to check in slight early. Room was ready and we got a free upgrade. I would consider a poor experience with check in at Pullman cologne.

Dear Ms A., thank you so much for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a feedback regarding your visit with us. We are very sorry that your stay with us did not meet your expectations at all and we want to apologize for the inconvenience you have experienced concerning the check in and the temperature in the room. Please be assured that we take your feedback seriously and that we will discuss your mentioned facts within the team to offer a better service in the future. So much more I am happy to read that you have been satisfied with the other items, for example with the breakfast. Dear Ms A., we hope that we can welcome you back with us for a next stay! Please do not hesitate to contact me for any questions or wishes! Best regards from Cologne Sonja Pohl Human Resources & Training Manager

recomended by conference

Customer review rating 3.5/5

Masayuki O. Business - Confirmed reviews ALL

good

Dear Mr. O., thank you for taking the time to give us a positive review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Good stay, but missing some things that would make stay better

Customer review rating 2.5/5

Ian S. Business - Confirmed reviews ALL

I have stayed at the Pullman for many years, and it is always a pleasant stay. There are things that are still great, but too many details need more work I feel to make this feel like a special stay, which is what I used to feel when I stayed here. Attention to detail and customer service are the key elements for me to get there.

Dear Ian, thank you so much for being our guest and for taking the time to give us a feedback regarding your stay with us at the Pullman Cologne. We really appreciate for reviewing and we want to assure you that we take your feedback seriously and that we will discuss your mentioned facts within the team to improve our services and offers. We hope to welcome you back in the future and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Great stay

Customer review rating 4.5/5

Wayne Solo - Confirmed reviews ALL

The room was very nice with a king size bed and very clean. Great location, walking distance to the cathedral and central station. My only two issues were that on the final night the mini bar was not restocked which was included in the room. Also if you have a bigger car I would recommend parking at the public garage 5 minutes away because the hotel parking is a very tight fit and scary. :)

Dear Mr. T., thank you for taking the time to give us a positive review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,088 reviews 9/10 Location
  • 1,831 reviews 7.8/10 Room
  • 1,455 reviews 8/10 Service
  • 28 reviews 7.4/10 WiFi
  • 928 reviews 8.2/10 Breakfast
  • 780 reviews 7.7/10 Comfort
  • 605 reviews 6.9/10 Cleanliness
  • 417 reviews 6.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Koeln

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.