Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,774 reviews

Best price
guarantee
Pullman Cologne - Image 1
Pullman Cologne - Image 2
Pullman Cologne - Image 3
Pullman Cologne - Image 4
Helenenstrasse 14, 50667 KOELN, Germany

Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Telephone
Fax +49 221 2751301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,774 reviews

TripAdvisor Rating  4.3/5  2,413 reviews

Customer review rating 4.0/5

Nina T. C. Families - Confirmed reviews ALL

The room was always clean and complete with amenities. A bit far from Dom but walkable.

Sehr geehrter Gast, Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt bei uns. Es freut uns zu hören, dass Sie die Sauberkeit und die Ausstattung Ihres Zimmers geschätzt haben. Wir hoffen, Sie bald wieder im Pullman Cologne willkommen zu heißen. Mit freundlichen Grüßen, Pullman Cologne

Customer review rating 4.0/5

Anh T. N. Business - Confirmed reviews ALL

hotel was good

Dear guest, Thank you for your positive feedback. We are delighted to hear that you had a good stay and enjoyed your time at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Cologne

Customer review rating 3.5/5

Braden C. Families - Confirmed reviews ALL

Stay was satisfactory except for a couple items. First, the room was nice size. Minibar was a nice perk. Nice view of the cathedral. Staff were generally attentive, helpful and friendly. The bar upstairs was a nice surprise, especially to be able to use our welcome drink there. Parking was secure. Unfortunately it seemed one of the lifts was inactive, resulting in long waiting times, especially on the 11th floor. The room always seemed too hot, even with the temperature turned all the way down. We also could hear bass from the bar upstairs from our room, although it was not completely disruptive and they stopped at an alright time (1AM, i think). The baby bed was not in our room upon check-in, despite us including it n our booking on the app (i think) We believe more improvement should be made in the breakfast restaurant. Food was good, great selection. Staff seemed overworked which is common these days, especially at Accor hotels, i am noticing. The was one unfortunate incident where I accidentally grabbed TWO broken glasses in a row, from different stacks next to the coffee machine. The second one resulted in a cut on my hand which the lady at the front desk helped me to disinfect and put a plaster (I wish I remember her name because she was so helpful and nice.) Before i went to get treated, I informed the staff about the broken glass near the coffee machine and that it should be removed. Finding broken glasses in the food area was disturbing as we were with our two children (2 and 4). This is not the standard we are used to at Accor (or any) hotels. My wife and I were not willing to risk finding more broken dishes. My wife and children were rather distressed by my cut and no longer wished to eat. We simply packed up and left after informing the front desk. I popped my head back in the restaurant on the way back to the room and the broken glasses were still at the coffee machine. I insisted again they should be removed. The hostess at the restaurant told one of the servers to remove it again but i’m not sure if it was done promptly. As compensation for my injury, ending breakfast early and accompanying inconvenience for my family, I was offered to have a drink on the hotel. I had to decline as it was only ~10AM had a long drive that day. It was suggested perhaps something could be arranged to help our next stay be more enjoyable. In the end we checked out shortly after and went on our way. I would stay again but would be watching the glasses and buffet food at breakfast very closely for stray or broken glass. Thank you for hosting and for an opportunity to leave a honest review. Happy Holidays -Braden

Dear guest, Thank you for taking the time to share your experience at Pullman Cologne. We appreciate your kind words regarding the size of your room, the view of the cathedral, and the attentiveness of our staff. It is also gratifying to hear that you enjoyed the amenities we offer, including the bar and minibar. I would like to sincerely apologize for the inconveniences you experienced during your stay. We take the safety and comfort of our guests very seriously, and I am sorry to hear about the issues with the lift, room temperature, and the presence of broken glass in the breakfast area. This is certainly not the standard we strive to uphold. Your feedback regarding the breakfast service and staff workload is invaluable, and we will address this internally to ensure improvements are made. I appreciate your understanding and patience in this matter and hope that you will consider giving us another opportunity to provide you with an enhanced experience during your next visit. Best wishes and happy holidays, Pullman Cologne

Customer review rating 4.0/5

Buelent K. Families - Confirmed reviews ALL

alles prima

Dear guest, Thank you for your kind words about your stay and our location. We are pleased to know that everything met your expectations. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Pullman Cologne

Customer review rating 0.5/5

R C. Families - Confirmed reviews ALL

The level of customer service (or lack of) provided by the front office is shocking. Very bad impression from check-in until check-out. Zero recognition for Accor member. No explanation about the room, hotel facilities, where to use drink vouchers, etc. Check-out experience was similarly bad. Will never stay here again.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,052 reviews 9.1/10 Location
  • 1,777 reviews 7.7/10 Room
  • 1,407 reviews 8.2/10 Service
  • 38 reviews 5/10 WiFi
  • 801 reviews 8.5/10 Breakfast
  • 732 reviews 7.8/10 Comfort
  • 600 reviews 7.4/10 Cleanliness
  • 422 reviews 6.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Cologne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.