Pullman Cologne Hotel

Good stay, very friendly staff. The Luxe Room with Dome view we booked is outdated and needs a refreshment. The room was clean and tidy with good quality bed.

The wait to check in was longer than I expected as there was just one person working on reception and many people checking in at once. The receptionist was very friendly and helpful. Although specifically booking a twin room, the two single beds are actually joined and were made as if it were one big bed, with one sheet. This was unexpected and we were not as comfortable sharing one big bed as we would have been with separate beds. The room was very small but very clean and comfortable, and the preparation for my dog was wonderful. The location of the hotel is great for eating, drinking and shopping, however it is a bit of a distance to walk from the train station when you have come with lots of luggage. A quick shuttle service would be a nice offer. We were very excited to try the cocktail bar on the top floor of the hotel, however it was full when we arrived and we did not receive friendly service from the hostess there and she did not try to accommodate us or encourage us to come back at a different time, she simply said 'no' when I asked if they had room for 2 people.

Nice big hotel. The rooms on the higher floors and the bar on the top floor have great views over the city. The beds are very nice.

The hotel is well located but the service of the front desk could be better. Unfriendly German ladies at the reception. They couldn’t find my booking in the system as it was made on the same day as check in, so had to wait a while. Also electric charging point in the car park only works for Tesla cars even though we were told all electric cars could be charged in the hotel carpark - tried to get help from the hotel but didn’t work out. In the end we still had to pay entrance for one hour of parking even though we left after 10 mins of trying to charge the car in the car park. The only exceptional Service is the bar man. Friendly guy. Bar is only open on the ground floor due to corona. The wellness is also closed but we were not informed upon check in. Overal was a bit disappointed with the service but the hotel is still alright for one or two nights.

Review covers 2 stays: 23 July and 25 July The good bits: - super reservations team (Bianca and colleagues) - very helpful desk officer (I can’t recall her name but believe it was Italian) -super 11th floor room on the second stay The bad bits: - breakfast was very disappointing - average at best having always been excellent on previous stays - poor information - we checked breakfast start time very explicitly 23 July. We were told definitively it was 0730 despite the board (never corrected) saying 0700. This definitive information turned out to br wrong causing us a great deal of.inconvenience (a long story) - Friday night/Saturday morning front desk staff the opposite of welcoming - Amazed to receive an invoice for the entire contents of our minibar and snacks as we did not consume anything. No response from the hotel nearly a week later

When I wanted to take a shower on the morning, only cold water was available. When I told the receptionist they took a note of it and said thank you. I believe an apology would not have gone a miss. In contrast the checkin was exceptionally good. The colleague who checked me in, was extremely fast and efficient, while at the same time being very friendly and professional.

Nice rooms, kind service, excellent location just a walk away from many attractions & public transport and a nice breakfast to start the day... This is the right spot to discover Koln.

Great front desk service, disappointing daily room cleaning .

I came to Cologne for a business meeting. The Pullman hotel was perfectly located and I found it to be a newly discovered gem for me. Location was great, hotel was nice and well maintained and the staff was very welcoming and professional.

Big reception entry, friendly staff, very good location. Room was old fashioned and not very clean. Height of the toilets very low which was a little bit strange. Room was booked on the accord site and the price was including Taxes and fees. It was therefore misleading and I felt betrayed when at the check-in I had to pay a more expensive price. The staff at the reception told me that it was a special "Kulturförderabgabe". Overall the price-quality ratio was average and I would not come back.

The rooms were nice but they got a lil warm even tho they said that they come with ac

Even though we were still in CoVid period, the quality of the room and the hotel services were really great. Everyone was really helpful to make our stay the most enjoyable possible and the room upgrade was awesome. Thank you ! Manu.

Lovely hotel in convenient part of city. Excellent quiet bedrooms with comfy beds. Excellent breakfasts that encourage you to linger. In our view, bar area could be improved upon, being very, almost overly modern & not very relaxing

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.