No complaints

Nice location and staff , the room and it facilities were up to my expectation

It was an excellent hotel, and confort, food, welcome and services was perfect. Only thing way to heat in the room, and no possiblities to use the air conditionning to make the room cooler.

The staff were very helpful and friendly. The welcome drink was perfect. The hotel is getting old and in need of renovation. At least the room that was assigned to us. Is to be considered to book there again.

It has been an excellent stay in Cologne - as usual

Nice hotel with good location.

Always my first choice when staying in Cologne city area because of proximity, quality and value for money. I am always made to feel welcome having stayed at the Pullman probably more than 200 nights over the last 15 years. Need I say more?

In the morning of the 8th at breakfast table I was given an envelope with 1000 euro which I had it on the table for a while and then added it in my bag along with the second envelope where I had the other 1800 euro. It is possible that this movement might have been seen by some of staff at breakfast and could notified other involved about who we were and the rooms we stay at hotel since we inform before sitting which room we are staying at. What was really surprising for me as I mentioned to you is that when the theft happened and mentioned to the reception to Mrs Cavaleri to notify the manager after asking her if this happens often she said it happens but not very often. When I spoken later in the afternoon with the manager he mentioned to me that during the 6 years he works at the hotel he never came across a theft! Also yesterday morning at the check out the person in charge when I asked him if he knew about this incident he mentioned that he is not aware of it and that I should report it. I am wondering that this should be in the responsibility of the management to report it to all the staff in order to avoid this happening again. Like I said we are travelling to Germany for the last 31 years this was the first time we had such a bad experience and I really hope you can track this case.

Great. The only thing I would comment on is the coffee machine in the room. Its not good coffee and the capsules are not properly replenish (one of the cream dried up already).

Normally I use this hotel but it seems that the hotel need to be renovated since my room was below my expectations comparing to the prices that we paid , in addition it is the fourth time that they didn’t upgrade my room as platinum member

Rooms were nice and clean. View was great from either side. Great area to be in. Breakfast had a great choice of foods. The staff was nice and helpful.

Even though we were still in CoVid period, the quality of the room and the hotel services were really great. Everyone was really helpful to make our stay the most enjoyable possible and the room upgrade was awesome. Thank you ! Manu.

Lovely hotel in convenient part of city. Excellent quiet bedrooms with comfy beds. Excellent breakfasts that encourage you to linger. In our view, bar area could be improved upon, being very, almost overly modern & not very relaxing

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.