Pullman Cologne Hotel

TripAdvisor rating 4.5/5 2,201 reviews
Pullman Cologne
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+ 28 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Outdoor sports (Nearby)
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Cologne

Helenenstrasse 14
50667
koeln
germany

Tel: +492212750

Fax: (+49)221/2751301

Contact email

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :   5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :   18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :   5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :   1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Our accommodations

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 25
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone
  • Mini Bar

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 25
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Deluxe Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 50
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Our restaurants and bars

E.L.F.

Type of cuisine: Other cooking style

A Cologne institution. Drink a freshly pulled Kölsch beer or a glass of wine with your tapas - if the weather is good, you can enjoy our summer terrace.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DLIGHT

Type of cuisine: Other cooking style

One of the best buffet breakfasts in the city with extracted honey. For late risers, our buffet breakfast is served until 11am on Saturday and until midday on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAB12

Photo non contractuelle / Strictly non binding

Modern big city flair at LAB12: Cool vintage design, trendy music and innovative cocktails, with a sensational view over Cologne from the top floor.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 808

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,623 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,201 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect location to attend the Cologne Karneval, the parking is tricky, though

Customer review rating 4.5/5

Martin Couples - 14/01/2020 Confirmed reviews ALL

Online check-in allowed smooth arrival, but only after struggling to park the car. Fortunately we have an EV and we got the charging spot in the parking. Room, breakfast, although very crowded on a Sunday morning, all very good.

Sehr geehrter Herr L., herzlichen Dank, dass Sie unser Gast im Pullman Cologne waren und sich die Zeit für eine Rückmeldung und Bewertung genommen haben. Bis zum nächsten Mal senden wir Ihnen viele Grüße aus der Domstadt! Sonja Pohl Training & Quality Manager

Our favourite hotel in Cologne

Customer review rating 4.5/5

Robert P. Couples - 14/01/2020 Confirmed reviews ALL

We always try to stay at the Pullman . It’s situated in a good area with loads of small interesting shops and restaurants nearby . We also love the sauna and steam room ! The room is comfortable and well Equipped with dressing gowns and slippers .

Dear Mr. P., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Old room and temperature to hot. Very good breakfast!

Customer review rating 4.5/5

Eva Couples - 11/01/2020 Confirmed reviews ALL

Onfortunately we had a bad night sleep, because of the temperature in the room. The airco could only heat and not cool. Had to sleep with an open window, but this was not possible because of noise and air quality outside. Room was outdated and there where stains in the lamp near the bed. Not realy what you expect in 4* or 5* hotel. The rainshower was nice, and the breakfast was excellent. Location of the hotel is perfect! I hope the rooms will be updated in 2020, than we will deffinately visit again!

Dear Ms v., thank you very much for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a feedback regarding your visit. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to the room temperature. Please be assured that we take your feedback seriously and that the engineering department will take care. So much more I am happy to read that you have been satisfied with the breakfast. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Excellent

Customer review rating 4.5/5

John Couples - 04/01/2020 Confirmed reviews ALL

As always, a wonderful stay from our arrival at reception to farewell. Entire staff friendly, helpful and professional. This hotel is managed and staffed by experts in hospitality.

Dear Mr P., thank you again for your last stay with us and for being such a loyal guest! We appreciate your feedback very much. Have a great and happy new year 2020! Best regards from Cologne Sonja Pohl Training & Quality Manager

great check in and wonderful staff!

Customer review rating 4.5/5

Dave Couples - 30/12/2019 Confirmed reviews ALL

your check in staff was/is top rated. best i have ever experienced in europe. please join me in thanking them for being so accomodating and nice!

Dear Mr. H., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne & a happy new year 2020! Sonja Pohl Training & Quality Manager

Good hotel with convenient location

Customer review rating 4.5/5

Eddy Couples - 29/12/2019 Confirmed reviews ALL

It started off a bit disappointing with our room not being available at arrival despite the fact that I am a gold member and can check in earlier. I also notified them upfront. But in the end I was nicely compensated by not having to pay for 2 days of parking. A great gesture I must say. Much appreciated. On the first day of our stay, breakfast was a hassle as there was a long queue. Most people had to wait for 15 mins before seated. But I understand it was an exceptionally busy day. Hotel was fully booked for Xmas. Breakfast itself was great with a lot of choices, even champagne. Too bad not everything was refilled quickly, probably due to the big crowd. The rooms are great with good facilities. Lovely shower!! Hotel is a 10-min walk to the Dom and 5 mins away from the nearest underground. Had a glass of wine in the hotel bar. They serve a nice big glass of lovely wine!! The Rioja was really good. Also the apple pie was freshly made and delicious. I would stay there again!!

Dear Mr. C., thank you so much for your stay with us and for taking the time to give us a review regarding your visit. We appreciate your compliments very much and are happy to reat that you would stay with us again. So much more we are sorry that the stay hasn´t been perfect at all and we want to apoligize once again for the inconvenience you have experienced due to the waiting time at the check in and at the breakfast.Please be assured that we will take care for the future. Best regards from Cologne & a happy new year 2020! Sonja Pohl Training & Quality Manager

Above average

TripAdvisor rating 4.5/5

Stephen E Couples - 27/12/2019 TripAdvisor review

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

Dear Stephen E, it is nice to receive your feedback and your compliments regarding the reception, the cleanliness, the breakfast and the staff. So let us give you a thank for staying with us and for taking the time to share your experience on Tripadvisor and to ratre your stay with 5 points. Of course we will improve our service at our bar to better serve you there in the future. We look forward to welcoming you back with us and send our best wishes for a great New Year 2020! Your Pullman Cologne team

A wonderful stay.

Customer review rating 4.5/5

Michelle K. Couples - 26/12/2019 Confirmed reviews ALL

My husband and I enjoyed our stay very much. Our room was comfortable with a lovely view, and the breakfast each morning was wonderful.

Dear Mrs K., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne and all the best for 2020 Sonja Pohl Training & Quality Manager

Excellent Hotel

TripAdvisor rating 4.5/5

WilmaandTom Couples - 26/12/2019 TripAdvisor review

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.

What a nice feedback and rating, dear WilmaandTom! We are very happy to read how satisfied you have been during your stay with us and so we would like to thank you for chossing the Pullman hotel and for taking the time to review. We hope to welcome you back for third visit and send our best regards from Cologne Your Pullman team

Nice Room - Great Breakfast - Expensive Parking

Customer review rating 4.5/5

Jos Couples - 23/12/2019 Confirmed reviews ALL

Good hotel for a weekendtrip. Great breakfast and nice room's. Parking is expensive.

Dear Mr. v., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Expectations exceeded!

Customer review rating 4.5/5

Kevin L. Couples - 21/12/2019 Confirmed reviews ALL

Perfect. Helpful, friendly staff, great facilities, very good room. Only slight downside was the heat in the room. Needed to open the windows by night as air conditioning would not reduce it sufficiently.

Dear Mr. L., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great location!

TripAdvisor rating 4.5/5

Florin_WES Couples - 17/12/2019 TripAdvisor review

Great location, great staff, safe underground parking, delicious food and very clean. About 10-15 min walk from the Cologne Cathedral and some of the Christmas Markets. Also pet friendly, which was a plus for us.

Dear Florin_WES, thank you so much for your great feedback and the 5 star rating! We are very happy to read how satisfied you have been with us. We wish you a merry christmas time and look forward to welcoming you back in the future. Best regards Your Pullman Cologne team
Customer review rating 4.5/5

Anonymous Couples - 16/12/2019 Confirmed reviews ALL

Room : perfect Skybar : too few staff Breakfast : too expensive

Dear Mr. B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Mr Adrian G.

Customer review rating 4.5/5

Adrian G. Couples - 12/12/2019 Confirmed reviews ALL

A very enjoyable and comfortable stay.

Dear Mr. G., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Very disappointing

Customer review rating 4.5/5

Vojmir Couples - 12/12/2019 Confirmed reviews ALL

Room 1104 shouldn't be given to anyone, let alone a loyal Accor member. While I am sincerely grateful for the upgrade to a Deluxe room and for the beautiful view of the cathedral, the room itself is a disgrace. The furniture is so old-fashioned it looks like it's from the 1970s. The desk chair is broken so that you cannot sit on it, let alone work at the desk. The mattress is sagging and really uncomfortable. It's too old and should be changed immediately. The bed cover (duvet) is too short, it barely covers the bed and two people have to wrestle over it. Speaking of the bed, it's not king size at all! So the description of the room is pure false advertising. Don't even try to tell me that it is a kingsize bed, I know for a fact that it's not. But this is the worst part: the room was very cold at night. Even though we tried cranking up the heating to 25 degrees, the central system kept blowing cold air into the room. I reported it to the front office after the first night, they promised to send a maintenance person a little later, but nothing was done about it and we ended up freezing at night for the remaining 2 nights. This is definitely the worst Pullman I've been to. No turndown service, no pillow menu, average breakfast... How is this a 5 star hotel?? It should be downgraded to a Mercure right away. Although I'm being unfair... I've stayed in Mercures that were much better than this hotel. This is the only time in my life that I dreaded going back to the hotel after a day out. That's how bad it was. And when I think how much I paid for it... I feel cheated and disrespected. The only good thing about the hotel is the wonderful young lady at the reception with long blond hair (I'm sorry, I didn't get her name), who was very apologetic, patient and understanding about my frustration. She deserves a raise. And to work in a better hotel.

Dear Mr S., thank you for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a feedback regarding your visit. We are sorry that your stay with us did not meet your expectations at all and we want to apologize for the inconvenience you have experienced, especially due to temperature in the room. Please be assured that we take your feedback seriously and that we already have discussed your mentioned facts with the team to better serve you in the future. We all really hope that we can welcome you back in the future. Please do not hesitate to contact us directly for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Second home in Cologne

Customer review rating 4.5/5

Alex Couples - 11/12/2019 Confirmed reviews ALL

Every time we come for the Christmas markets e stay here. Everything is excellent but the parking is rather expensive.

Dear Alex, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Standard Business Hotel

Customer review rating 4.5/5

Anonymous Business - 05/12/2019 Confirmed reviews ALL

Standard.

Dear Mr C., thank you for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a review regarding your experience with us. We look forward to welcoming you back for a next stay and send our best regards Sonja Pohl Training & Quality Manager

Great hotel.

Customer review rating 4.5/5

Stuart A. Business - 03/12/2019 Confirmed reviews ALL

This is a smart, well located hotel, providing excellent value for money. Rooms are smart, neat, up to date and clean.

Dear Mr. A., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Quality Hotel in Good Location

TripAdvisor rating 4.5/5

JohnT-Hemel Business - 01/12/2019 TripAdvisor review

We use this hotel every year, when we attend the PMR Expo event at Koeln Messe. It is in a nice area of the city, with restaurants close by. The hotel is excellent, with nice rooms and pleasant, helpful staff. A visit to LAB12 bar on 12th floor is a must for great views ofr the Cathedral and more. Only one minor point, check out is always quite slow, but otherwise, a great hotel.

Dear JohnT-Hemel, thank you very much for being such a loyal guest with the Pullman Cologne every year during the PMR Expo. We are very happy to read your review and your compliments regarding the rooms, the staff and the LAB12 bar. Of course we are going to improve our processes at the check out. We all look forward to welcoming you back next year and send our best regards from Cologne to Hemel Hempstead Your Pullman Cologne team

Comfortable stay, great wine selection and breakfast

Customer review rating 4.5/5

Matt I. Business - 30/11/2019 Confirmed reviews ALL

Your hotel is an example of what European hotel service should be. The staff was multilingual, addressed everything professionally. The wait staff was amazing in the restaurant, one of the nights I was there he was by himself, there were two large parties at the same time and gave me quality service like the others.

Dear Mr. I., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager
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