Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,933 reviews

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Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,933 reviews

Customer review rating 5.0/5

Jonas W. Friends - Confirmed reviews ALL

This Pullman hotel has a standard that exceeds other hotels of the Pullman brands but so far I have benefitted from rates that have been comparable to those of more basic hotel of the Accor brand. This time I had invited a friend from Sweden and I had a request for two rooms with a connecting door on a high floor, which was honoured. He called me a genius for getting this luxury for a reasonable price. We both appreciated the generous breakfast until 12.

Customer review rating 3.5/5

Heath P. Solo - Confirmed reviews ALL

Bit of a mixed bag. Great to get an early check in at late notice, but didn’t receive the gold status welcome amenity. Minibar was not replenished, but more annoying was the fact after noticing this I asked for it to be replenished and was told no problem it will be, but then nothing happened and it was still not done. Bed and pillows were great, room was quiet and nice temperature, good choice of tv channels, light controls next to the bed were excellent, and fast elevators. Main shower head pressure was terrible and seemed broken.

Customer review rating 3.5/5

Salman A. Couples - Confirmed reviews ALL

The location is close to the market, restaurants, and cafes; everything is nearby. The reception staff are friendly and helpful, making you feel comfortable. The hotel rooms are spacious and clean, and the bed is comfortable, but the pillows need changing. What bothered me about the hotel was the bathroom, which needs renovation. There is mold around the edges of the bathtub, water pools in the tub, the sink faucet has a residue, and the water temperature cannot be controlled. I hope the bathroom will be renovated according to these observations. I suggest removing the bathtub and replacing it with a shower area, replacing the sink and sink faucet, replacing the bathroom door so that it's on one side, and having the light switch on the outside of the bathroom.

Dear guest, Thank you for taking the time to share your insights regarding your recent stay at Pullman Cologne. We appreciate your positive remarks about our hotel and the staff members at the reception. We sincerely regret that the condition of the bathroom did not meet your expectations. Your observations regarding the cleanliness and maintenance issues have been duly noted. We understand the importance of a well-maintained bathroom and will ensure that your feedback is communicated to our management team for further evaluation. Please know that we continuously strive to enhance our facilities to provide a better experience for our guests. We are grateful for your suggestions on bathroom improvements. Your input is valuable as we seek to improve our services and accommodations. Thank you once again for your review. We hope to welcome you back in the future for an improved experience. Best regards, Pullman Cologne

Customer review rating 5.0/5

Dongli C. Couples - Confirmed reviews ALL

The receptionist is nice.

Dear guest, Thank you for your kind words regarding your recent stay at Pullman Cologne. We are delighted to hear that you enjoyed the room. Your positive feedback about our receptionist will be shared with the team. Best regards, Pullman Cologne

Customer review rating 5.0/5

Marina T. Families - Confirmed reviews ALL

Very comfortable rooms, clean and tidy. Spot on location for shopping sight seeing and partying.

Dear guest, Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay. Your satisfaction is our priority, and we hope to welcome you back for another delightful experience in the future. Best regards, Pullman Cologne

Other web-users rate our hotel

  • 1,076 reviews 9.1/10 Location
  • 1,826 reviews 7.4/10 Room
  • 1,432 reviews 8.2/10 Service
  • 37 reviews 5.7/10 WiFi
  • 814 reviews 8.8/10 Breakfast
  • 757 reviews 7.9/10 Comfort
  • 625 reviews 6.7/10 Cleanliness
  • 437 reviews 5.7/10 Vibe

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