Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 3,071 reviews

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Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,071 reviews

TripAdvisor Rating  4.5/5  2,357 reviews

NO A/C

TripAdvisor rating 1.0/5

Isaac L Business - TripAdvisor review

Visited this property April 11th thru April 14th 2024. Right at this time of the year, the weather gets warmer and the hotel does not have the A/C working. They gave me an odd excuse saying that the city of Cologne needed to give them permission to turn on the chiller. We had to sleep with the windows open on a noisy street and exposed to sunlight early in the morning.

Good stay, needs some tweaks

Customer review rating 3.5/5

Mike Friends - Confirmed reviews ALL

Well located hotel, really nice room, however the aircon did not work properly which resulted in the room being unbearably hot. Workman directly outside window, starting early in the morning so opening window not an option.

Dear Mike, thank you so much for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback in general very much , but we are also sorry to read about the inconvenience you have experienced due to the room temperature. Please let us apologize for this matter and be assured that we take your feedback seriously. Our engineering department will check this fact to better serve you in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Great location and good rooms

Customer review rating 4.0/5

Mr T. 3. Couples - Confirmed reviews ALL

Location is fantastic. Perfectly central to every major parts of Koln Room had a fantastic view of the cathedral

Dear Mr. A., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Well located, good breakfast and Very comfortable room

Customer review rating 5.0/5

Loïc D. C. Couples - Confirmed reviews ALL

Everything was perfect.

Dear Mr De C., it´s a pleasure to receive your positive rating and your compliments. Thank you very much for your stay with us and for taking the time to review! We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Good location

Customer review rating 3.5/5

John M. Business - Confirmed reviews ALL

Overall the stay was nice. The staff were friendly and the hotel clean. A couple of things to work on are, the rooms are hot. We asked why the rooms were so hot, and the staff said that it is the central heating and there is no air conditioning in the rooms. So we had to sleep with the windows open to cool things down. This meant a broken sleep with sirens and people talking easily heard throughout the night. Even though it was only 3 degrees outside, the rooms were still too hot. The breakfast is overpriced at 31 euro. It is significantly more than we paid elsewhere in europe and the selection was limited compared to others.

Dear Mr. M., thank you so much for choosing the Pullman hotel for your stay in Cologne and for taking the time to give us a review regarding your visit. We appreciate your positive rating in general and your compliments regarding the staff very much, but we are also sorry about the inconvenience you have experienced due to the room temperature. Please be assured that we take your feedback seriously and that the engineering department will re-check this matter. We all hope to welcome you back in the future and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

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Other web-users rate our hotel

  • 1,047 reviews 8.9/10 Location
  • 1,773 reviews 7.8/10 Room
  • 1,432 reviews 8.5/10 Service
  • 24 reviews 7.1/10 WiFi
  • 935 reviews 8/10 Breakfast
  • 756 reviews 7.8/10 Comfort
  • 571 reviews 7/10 Cleanliness
  • 387 reviews 6.4/10 Vibe

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