Pullman Cologne Hotel

It started off a bit disappointing with our room not being available at arrival despite the fact that I am a gold member and can check in earlier. I also notified them upfront. But in the end I was nicely compensated by not having to pay for 2 days of parking. A great gesture I must say. Much appreciated. On the first day of our stay, breakfast was a hassle as there was a long queue. Most people had to wait for 15 mins before seated. But I understand it was an exceptionally busy day. Hotel was fully booked for Xmas. Breakfast itself was great with a lot of choices, even champagne. Too bad not everything was refilled quickly, probably due to the big crowd. The rooms are great with good facilities. Lovely shower!! Hotel is a 10-min walk to the Dom and 5 mins away from the nearest underground. Had a glass of wine in the hotel bar. They serve a nice big glass of lovely wine!! The Rioja was really good. Also the apple pie was freshly made and delicious. I would stay there again!!

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

My husband and I enjoyed our stay very much. Our room was comfortable with a lovely view, and the breakfast each morning was wonderful.

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.

Good hotel for a weekendtrip. Great breakfast and nice room's. Parking is expensive.

Perfect. Helpful, friendly staff, great facilities, very good room. Only slight downside was the heat in the room. Needed to open the windows by night as air conditioning would not reduce it sufficiently.

Great location, great staff, safe underground parking, delicious food and very clean. About 10-15 min walk from the Cologne Cathedral and some of the Christmas Markets. Also pet friendly, which was a plus for us.

Room : perfect Skybar : too few staff Breakfast : too expensive

A very enjoyable and comfortable stay.

Room 1104 shouldn't be given to anyone, let alone a loyal Accor member. While I am sincerely grateful for the upgrade to a Deluxe room and for the beautiful view of the cathedral, the room itself is a disgrace. The furniture is so old-fashioned it looks like it's from the 1970s. The desk chair is broken so that you cannot sit on it, let alone work at the desk. The mattress is sagging and really uncomfortable. It's too old and should be changed immediately. The bed cover (duvet) is too short, it barely covers the bed and two people have to wrestle over it. Speaking of the bed, it's not king size at all! So the description of the room is pure false advertising. Don't even try to tell me that it is a kingsize bed, I know for a fact that it's not. But this is the worst part: the room was very cold at night. Even though we tried cranking up the heating to 25 degrees, the central system kept blowing cold air into the room. I reported it to the front office after the first night, they promised to send a maintenance person a little later, but nothing was done about it and we ended up freezing at night for the remaining 2 nights. This is definitely the worst Pullman I've been to. No turndown service, no pillow menu, average breakfast... How is this a 5 star hotel?? It should be downgraded to a Mercure right away. Although I'm being unfair... I've stayed in Mercures that were much better than this hotel. This is the only time in my life that I dreaded going back to the hotel after a day out. That's how bad it was. And when I think how much I paid for it... I feel cheated and disrespected. The only good thing about the hotel is the wonderful young lady at the reception with long blond hair (I'm sorry, I didn't get her name), who was very apologetic, patient and understanding about my frustration. She deserves a raise. And to work in a better hotel.

Every time we come for the Christmas markets e stay here. Everything is excellent but the parking is rather expensive.

Standard.

This is a smart, well located hotel, providing excellent value for money. Rooms are smart, neat, up to date and clean.

We use this hotel every year, when we attend the PMR Expo event at Koeln Messe. It is in a nice area of the city, with restaurants close by. The hotel is excellent, with nice rooms and pleasant, helpful staff. A visit to LAB12 bar on 12th floor is a must for great views ofr the Cathedral and more. Only one minor point, check out is always quite slow, but otherwise, a great hotel.

Your hotel is an example of what European hotel service should be. The staff was multilingual, addressed everything professionally. The wait staff was amazing in the restaurant, one of the nights I was there he was by himself, there were two large parties at the same time and gave me quality service like the others.