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Pullman Cologne Hotel

Customer review rating (ALL Rating) 4.5/5 11,139 reviews

ALLSAFE approved hotel

Pullman Cologne
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+ 25 Services

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • An ALLSAFE-certified hotel

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 koeln
germany

Tel: +492212750

Fax: (+49)221/2751301

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :  5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :  18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :  5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :  1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 16 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 275 rooms
    • 2 rooms for people with reduced mobility
    • 4 family rooms
    • 24 connecting rooms
    • 275 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
    • German
    • English
    • Italian
    • Dutch
    • Spanish
    • French
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Headphones
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Pullman Cologne Additional charge
    • On site
    • 98 parking spaces
    • Public
Well-being
  • Pullman Fitness Center
    • On site

Our accommodation(s)

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 808

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,139 reviews

TripAdvisor Rating 4.5/5

2,267 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

All ok

Customer review rating 4.0/5

Stuart Business - 24/11/2021 Confirmed reviews ALL

Overall good, I like the fact that the team works so well together to provide excellent service. The couple of items that I would suggest you very kindly offer a free drink. This is a nice touch, The first time I was offered a choice of drinks and the staff at the resturant where extremely considerate and warm, nothing is too much of an issue. I was given a really nice red wine cabinet. The second visit I was given the free drink I could not go to the restaurant as it was not open so went to the bar. Here I asked for a red wine, "what sort" I reply cabinet "ah we have this wine its very nice", well two things the free drink instead of being a positive it became a negative, the wine I was given was not good nothing like what I was expecting and two the barman emptied the bottle looked around for another to fill it to the measure decided that was good enough so gave me a smaller measure. As I say a positive turned to a negative but the cost to the hotel was basically the same.

Excellent

Customer review rating 5.0/5

Somkamol B. Business - 19/11/2021 Confirmed reviews ALL

Excellent

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

great...like home from home

Customer review rating 5.0/5

Brad H. Business - 19/11/2021 Confirmed reviews ALL

my number one choice when im travelling to Koln or any city with an accor hotel nearby...all consistantly good

Dear Mr. h., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us. Best regards from Cologne Sonja Pohl Training & Quality Manager

good stay.

Customer review rating 4.5/5

Hasan Business - 17/11/2021 Confirmed reviews ALL

I stayed five nights, the room was good, clean. if we don't take into consideration 11/11 events, everything was perfect.

Dear Hasan, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back for a next stay. Best regards from Cologne Sonja Pohl Training & Quality Manager

All good

Customer review rating 5.0/5

D. O. V. Solo - 08/11/2021 Confirmed reviews ALL

No complaints

Dear Mr. D., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

good stay

Customer review rating 4.0/5

Khaled A. Business - 07/11/2021 Confirmed reviews ALL

Nice location and staff , the room and it facilities were up to my expectation

Dear Mr. a., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager
Customer review rating 4.5/5

Anonymous Business - 02/11/2021 Confirmed reviews ALL

It was an excellent hotel, and confort, food, welcome and services was perfect. Only thing way to heat in the room, and no possiblities to use the air conditionning to make the room cooler.

Dear Ms S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Weekend with friends

TripAdvisor rating 3.0/5

Fred01nt 28/10/2021 TripAdvisor review

The staff were very helpful and friendly. The welcome drink was perfect. The hotel is getting old and in need of renovation. At least the room that was assigned to us. Is to be considered to book there again.

Dear Fred01lnt, thank you very much for your stay with us and for leaving a feedback regarding your visit on Tripadvisor. We look forward to welcoming you back with us and send our best regards to Croatia! Your Pullman Cologne team

Excellent stay

Customer review rating 5.0/5

André Business - 27/10/2021 Confirmed reviews ALL

It has been an excellent stay in Cologne - as usual

Dear André, thank you for your stay with us and for taking the time to give us a review regarding your visit. We appreciate your feedback very much and look forward to welcoming you back! Best regards from Cologne Sonja Pohl Training & Quality Manager

Pleasant stay

Customer review rating 5.0/5

Pete Families - 23/10/2021 Confirmed reviews ALL

Nice hotel with good location.

Dear Pete thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great to be back amongst friends

Customer review rating 4.5/5

Stuart B. Business - 21/10/2021 Confirmed reviews ALL

Always my first choice when staying in Cologne city area because of proximity, quality and value for money. I am always made to feel welcome having stayed at the Pullman probably more than 200 nights over the last 15 years. Need I say more?

Dear Mr. B., thank you so much for being back with us and for taking the time to review! It is a pleasure to read your compliments and of course we will share it within the entire team. Best regards from Cologne Sonja Pohl Training & Quality Manager

Very bag. A theft in my room.

Customer review rating 0.5/5

Elina P. Business - 20/10/2021 Confirmed reviews ALL

In the morning of the 8th at breakfast table I was given an envelope with 1000 euro which I had it on the table for a while and then added it in my bag along with the second envelope where I had the other 1800 euro. It is possible that this movement might have been seen by some of staff at breakfast and could notified other involved about who we were and the rooms we stay at hotel since we inform before sitting which room we are staying at. What was really surprising for me as I mentioned to you is that when the theft happened and mentioned to the reception to Mrs Cavaleri to notify the manager after asking her if this happens often she said it happens but not very often. When I spoken later in the afternoon with the manager he mentioned to me that during the 6 years he works at the hotel he never came across a theft! Also yesterday morning at the check out the person in charge when I asked him if he knew about this incident he mentioned that he is not aware of it and that I should report it. I am wondering that this should be in the responsibility of the management to report it to all the staff in order to avoid this happening again. Like I said we are travelling to Germany for the last 31 years this was the first time we had such a bad experience and I really hope you can track this case.

Dear Mr Z., dear Mr Philippaou, we received your mail via the guest survey after your visit at the Pullman Cologne. Once again we very much regret the incident. The police department has collected all necessary details as well as the hotel has answered all relevant questions to the police. They will now professionally follow up this case. If we hear anything we will certainly let you know. However, we would like you to refrain from accusing our personal of theft without any shadow of evidence. We hope the police department will clear this case. Please contact me anytime if I can be of further assistance. Kind regards, Sonja Pohl Training & Quality Manager

Good stay

Customer review rating 4.0/5

Jonathan Couples - 19/10/2021 Confirmed reviews ALL

Great. The only thing I would comment on is the coffee machine in the room. Its not good coffee and the capsules are not properly replenish (one of the cream dried up already).

Dear Jonathan, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Not as expected

Customer review rating 3.0/5

Jean Z. Business - 13/10/2021 Confirmed reviews ALL

Normally I use this hotel but it seems that the hotel need to be renovated since my room was below my expectations comparing to the prices that we paid , in addition it is the fourth time that they didn’t upgrade my room as platinum member

Great place to stay

Customer review rating 4.0/5

K D. Business - 11/10/2021 Confirmed reviews ALL

Rooms were nice and clean. View was great from either side. Great area to be in. Breakfast had a great choice of foods. The staff was nice and helpful.

Dear Mr. D., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us! Best regards from Cologne Sonja Pohl Training & Quality Manager

Our last visit was much better.....

Customer review rating 2.5/5

Anonymous Families - 10/10/2021 Confirmed reviews ALL

Incompetent front desk, poor house keeping, no service straight from the heart

Vorfall mit Gast direkt vor Ort geklärt

Great location... Nice service ...

TripAdvisor rating 5.0/5

Manu P 30/07/2020 TripAdvisor review

Even though we were still in CoVid period, the quality of the room and the hotel services were really great. Everyone was really helpful to make our stay the most enjoyable possible and the room upgrade was awesome. Thank you ! Manu.

Short break in Koeln

TripAdvisor rating 4.0/5

stuartn378 27/01/2020 TripAdvisor review

Lovely hotel in convenient part of city. Excellent quiet bedrooms with comfy beds. Excellent breakfasts that encourage you to linger. In our view, bar area could be improved upon, being very, almost overly modern & not very relaxing

Dear stuartn378, we are happy to receive your Tripadvisor feedback and to get to know that you have been satisfied during your stay with us, especially with the breakfast. Thank you very much for your visit and for taking the time to review. We hope to see you again in the future and send our best regards from Cologne Your Pullman Cologne team

Above average

TripAdvisor rating 5.0/5

Stephen E Couples - 27/12/2019 TripAdvisor review

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

Dear Stephen E, it is nice to receive your feedback and your compliments regarding the reception, the cleanliness, the breakfast and the staff. So let us give you a thank for staying with us and for taking the time to share your experience on Tripadvisor and to ratre your stay with 5 points. Of course we will improve our service at our bar to better serve you there in the future. We look forward to welcoming you back with us and send our best wishes for a great New Year 2020! Your Pullman Cologne team

Excellent Hotel

TripAdvisor rating 5.0/5

WilmaandTom Couples - 26/12/2019 TripAdvisor review

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.

What a nice feedback and rating, dear WilmaandTom! We are very happy to read how satisfied you have been during your stay with us and so we would like to thank you for chossing the Pullman hotel and for taking the time to review. We hope to welcome you back for third visit and send our best regards from Cologne Your Pullman team

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