ibis budget Paris Porte de Pantin 2 stars

Customer review rating (ALL Rating) 4.0/5 726 reviews

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96-98, Avenue du Général Leclerc, 93500 PANTIN, France

Description

Hotel extras

  • A 15-minute walk from Parc de la Villette and the Zénith.

  • Paying undercover private car park on site.

  • RER E is a 2-minute walk away for quick access to the center of Paris.

  • Family rooms for up to 5 people

  • Direct transport access to Stade de France in 25 min for matches/concerts.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Spacious room equipped with 2 individual beds with cozy duvet, aircon, table, chair, shower with toilet. Enjoy the flat screen TV with many channels, multimedia connectivity, USB sockets, free WIFI.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Courtyard View
See availabilities

Spacious room, 1 double bed and cozy duvet, 1 1-pers. bunk bed, shower with toilet, aircon, flat screen TV, table, chair, multimedia connectivity, USB sockets, free WIFI. Ideal for family, couple or friends.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Bunk bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Family room, max. 4 pers., at least 1 double and 2 single beds, spacious shower with toilet, flat screen TV, aircon, table, chair, multimedia connectivity, USB sockets, free WIFI. Ideal for family or friends

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Bunk bed(s) x1

Single bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Family room for up to 5 people. 1 double and 3 single beds, spacious shower + toilet, flat-screen TV, AC, table, chair, multimedia connections (USB sockets), free WiFi. Ideal for families or groups.

Max. number of persons
5
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bunk bed(s) x1

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis budget Paris Porte de Pantin

96-98, Avenue du Général Leclerc
93500 PANTIN
France

GPS:48.896831, 2.403697

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 108 rooms
  • 4 rooms for people with reduced mobility
  • 108 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Catering

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s library
  • Board games available
  • Tourist guide for families

Well-being

Alice Milliat Pool Additional charge

  • Covered
  • Nearby

Sports complex 100 yards Additional charge

  • Nearby
  • On site

  • Parking pricing: 14.00 € 14 EUR Per day

2 breakfasts

Photo out of - Breakfast

Join us every morning for a delicious and energizing breakfast! The perfect choice for a successful start to the day! A breakfast offer adapted for your pleasure and health, served as a buffet.

Buffet

Fill your boots with our continental buffet breakfast, Monday to Friday 6 to 10am, weekends and public holidays 6.30 to 10.30am.

Services

  • Continental
  • Hot Breakfast
  • Cold breakfast

Express

Services

  • Hot Breakfast

Join us every morning for a delicious and energizing breakfast! The perfect choice for a successful start to the day! A breakfast offer adapted for your pleasure and health, served as a buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  726 reviews

Customer review rating 0.5/5

Arfan A. Families - Confirmed reviews ALL

Dear Arfan A., Thank you for your feedback regarding your recent stay. I am sorry to learn about your experience with our staff and the inconvenience you encountered. We strive for a welcoming atmosphere and will take your comments into consideration for future improvements. Goodbye and best wishes, ibis budget Paris Porte de Pantin

Customer review rating 4.0/5

Chienmin L. Families - Confirmed reviews ALL

Dear Chienmin L., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and enjoyable. It is our aim to provide a pleasant experience for all our guests. Goodbye and best regards, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Bonjour, Nous vous remercions pour votre retour positif concernant notre emplacement. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons vous accueillir de nouveau très bientôt. Cordialement, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Lucia K. Families - Confirmed reviews ALL

Dear Lucia k., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to learn that your experience did not meet your expectations and that you encountered several issues during your time at our hotel. I understand your concerns about the condition of the hotel and the cleanliness of the common areas. We strive to maintain a welcoming environment for our guests, and I appreciate your comments as they highlight areas where we need to improve. Additionally, I apologize for the discomfort you experienced due to the noise and the air conditioning problems in your rooms. Your concerns about the responsiveness of our staff have been noted, and I will ensure that these comments are shared with the relevant team members to enhance our service. We value your input, as it helps us to identify areas for improvement. Thank you once again for your feedback. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Georgette V. Friends - Confirmed reviews ALL

Chère Georgette v., Nous vous remercions pour vos commentaires positifs et sommes ravis d'apprendre que votre séjour a été agréable. Votre satisfaction est notre priorité, et nous espérons vous accueillir de nouveau lors de votre prochaine visite. Cordialement, ibis budget Paris Porte de Pantin

Dear Arfan A., Thank you for your feedback regarding your recent stay. I am sorry to learn about your experience with our staff and the inconvenience you encountered. We strive for a welcoming atmosphere and will take your comments into consideration for future improvements. Goodbye and best wishes, ibis budget Paris Porte de Pantin

Customer review rating 4.0/5

Chienmin L. Families - Confirmed reviews ALL

Very good

Dear Chienmin L., Thank you for your positive feedback. We are pleased to hear that you found your stay comfortable and enjoyable. It is our aim to provide a pleasant experience for all our guests. Goodbye and best regards, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Excellent

Bonjour, Nous vous remercions pour votre retour positif concernant notre emplacement. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons vous accueillir de nouveau très bientôt. Cordialement, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Lucia K. Families - Confirmed reviews ALL

Very disappointing experience. The hotel is old and very poorly renovated, hallway and surroundings very dirty. The lobby is unwelcoming, with chairs turned upside down to prevent guests from sitting. Our 2 rooms were also almost completely empty—there wasn't even a small fridge. It only contained a dirty table and chair and two plastic cups placed on top of the toilet. Our rooms were noisy and the air conditioning did not work even though the outside temperature was 37°C. We reported the problem several times, but the staff were dismissive and insisted the AC was working. They promised to send a technician, but no one ever came. Because of the heat in the room and lack of support, a part off the family decided to leave early despite having already paid for their stay. Unfortunately, I cannot recommend this hotel at all. not worth paying for this

Dear Lucia k., Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to learn that your experience did not meet your expectations and that you encountered several issues during your time at our hotel. I understand your concerns about the condition of the hotel and the cleanliness of the common areas. We strive to maintain a welcoming environment for our guests, and I appreciate your comments as they highlight areas where we need to improve. Additionally, I apologize for the discomfort you experienced due to the noise and the air conditioning problems in your rooms. Your concerns about the responsiveness of our staff have been noted, and I will ensure that these comments are shared with the relevant team members to enhance our service. We value your input, as it helps us to identify areas for improvement. Thank you once again for your feedback. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Georgette V. Friends - Confirmed reviews ALL

Agreable

Chère Georgette v., Nous vous remercions pour vos commentaires positifs et sommes ravis d'apprendre que votre séjour a été agréable. Votre satisfaction est notre priorité, et nous espérons vous accueillir de nouveau lors de votre prochaine visite. Cordialement, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Ingrid C. Families - Confirmed reviews ALL

Room have air conditioner is very good for the summer.

Dear Ingrid C., Thank you for your positive feedback. We are pleased to hear that you appreciated our location and the air conditioning in your room, especially during the summer. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Anna R. Families - Confirmed reviews ALL

I was charged 3 times for the room and 2 weeks later waiting for someone to contact me to process the refund. No communication whatsoever on all my attempts to get a response.

Dear Anna R., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the billing issues and the delay in communication. We value your concerns and will review our processes to improve our guest experience. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 1.5/5

Marina G. Families - Confirmed reviews ALL

The hotel shouldn’t have the accor flag on it. I know Ibis budget is expected to be simple but this was too much. The hotel is not clean, our floor was smelly, the room was missing soap. Only the ar conditioning was the only positive thing

Dear Marina G., Thank you for your feedback. I regret to learn that your experience did not meet your expectations regarding cleanliness and amenities. We strive to maintain a high standard and your comments will be taken into consideration for future improvements. Goodbye, and best wishes from ibis budget Paris Porte de Pantin.

Customer review rating 2.0/5

Stefan P. Friends - Confirmed reviews ALL

Ut was very clean. When we entered the room the upper bed was not made . I had to make my bed myself. The AC didn't always work . The staff was super nice but not many of them spoke English

Dear Stefan P., Thank you for your feedback. We appreciate your comments regarding cleanliness and the comfort of your room. We will review the matter of bed preparation and air conditioning functionality. Additionally, we strive to improve language support among our staff to enhance guest experiences. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Luigi A. Families - Confirmed reviews ALL

We arrived on the evening of Saturday, May 23rd, at 11:00 PM. We encountered a long line at the reception desk for check-in, with only one person managing everything, with guests waiting for amenities like sheets and pillows. It was a family trip and we had booked a room for four. We were assigned a room with the room number and door code written on a piece of paper. We opened the door and found that the room was already occupied by five half-naked twenty-year-old girls. We returned to reception and the poor man told us that the previous colleague hadn't registered the room. Meanwhile, the girls arrived to complain because their code no longer worked. They were given the same piece of paper with the same code that had been given to us. We were assigned two rooms for two because the four-person rooms were no longer available. This was an inconvenience for us because with a two-year-old child, we would have preferred to all be together. Given what had happened, my wife specifically asked that the room change be properly recorded in the system and that a note be left for the new person when the shift changed. At 4:00 AM, the fire alarm went off. It was obviously a false alarm. The firefighters also arrived. That morning, Sunday, May 24th, we went to breakfast, which was included, and were asked for our room number. One of the two rooms hadn't been registered. We explained what had happened again and again asked for it to be noted somewhere. During breakfast, the fire alarm went off again. No firefighters this time. On Sunday evening, we returned to the room at 7:00 PM asking for information on a nearby place to eat, but were given incorrect information. While we were in the room, the person who had assigned us the room entered without knocking because they had no record of the room being registered. It was the same person. Our friends arrived at the hotel later and their code no longer opened the door to their room. They went to the desk thinking the room had been reassigned, but the problem was that the door buttons stuck when pressed. The next morning, Monday, May 25th, we went for breakfast. They asked us for our room numbers, and everything seemed fine. When we were about to leave the hotel at 10:00 AM, we went to the desk to tell them which rooms we were leaving and were told again that one of the two rooms wasn't registered. At this point, and only then did my wife protest more vehemently and was told to calm down because "it's not my fault if the person who was there before me made some mistakes." Throughout all this, there was always a diary open on the desk, which I assume is there to hand over the reins. The rooms were clean, and the breakfast was decent (not great). Everyone who worked at the front desk on May 23rd, 24th, and 25th should be fired immediately.

Dear Luigi A., Thank you for your feedback regarding your recent stay at ibis budget Paris Porte de Pantin. I sincerely apologize for the numerous inconveniences you encountered during your visit. It is regrettable to hear about the challenges you faced at check-in, particularly with the room assignment and the confusion regarding registration. We strive to ensure our guests have a seamless experience, and it is clear we fell short in this instance. I am also concerned about the issues you reported regarding the fire alarms and the subsequent staff interactions. Your comments about the reception staff's handling of your situation will be taken seriously as we continually aim to improve our service. Furthermore, I appreciate your acknowledgment of the cleanliness of the rooms and the breakfast provided. We value your insights, as they help us identify areas for improvement. I hope you will consider giving us another opportunity in the future to provide you with a better experience. Goodbye, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Thierry D. Friends - Confirmed reviews ALL

X

Cher Thierry D., Nous vous remercions pour votre commentaire positif. Nous sommes ravis que vous ayez passé un bon séjour chez nous. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt. Cordialement, ibis budget Paris Porte de Pantin

Customer review rating 5.0/5

Brenda G. Solo - Confirmed reviews ALL

I always stay at ibis porte de pantin,always enjoy staying there

Dear Brenda G., Thank you for your kind words regarding your enjoyable stay with us. We are delighted to hear that you consistently choose ibis budget Paris Porte de Pantin for your visits. Your loyalty means a great deal to us, and we look forward to welcoming you back soon. Goodbye, ibis budget Paris Porte de Pantin

Customer review rating 4.0/5

Rachel R. Families - Confirmed reviews ALL

Room very clean and comfortable beds. Even next to the lift it was a quiet room at night . Staff when we interacted were friendly and helpful and English speaking which was kind. Only downside- room 301 the allocated family room we were given. The accessible room- which wasn’t what we booked, but fine. It was tired and dated decor - nothing like the website pictures , must be awaiting a renovation? No tea or coffee or amenities other than towels provided. Area is generally quiet outside and directly onto canal side for lovely evening walks . 10-15 min walk to Hoche metro taking you straight into central Paris .

Dear Rachel R., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found your room clean, comfortable, and quiet, as well as our staff friendly and accommodating. Your positive remarks about the location are also appreciated, as we strive to provide our guests with enjoyable experiences. We acknowledge your concerns regarding the decor and the amenities in your allocated room. While we aim to ensure that all our accommodations meet our guests' expectations, it is important to note that room assignments can occasionally differ based on availability. We also appreciate your understanding in this instance. Your comments regarding the decor and amenities will be taken into consideration as we continue to enhance our services and facilities. Thank you once again for your valuable insights, and we hope to welcome you back in the future. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 3.0/5

Will C. Families - Confirmed reviews ALL

Easy to find and good car park. However, our wasn't ready when we arrived (4 hours after stated check-in time). Receptionist not particularly helpful. The room was basic, but okay for the price.

Dear Will C., Thank you for sharing your feedback regarding your recent stay with us. I apologize for the inconvenience you experienced with the room not being ready upon arrival and the service provided by our receptionist. We appreciate your comments on our location and parking facilities. Goodbye, ibis budget Paris Porte de Pantin

Customer review rating 4.5/5

Anais D. Solo - Confirmed reviews ALL

Excellent

Dear Anais D., Thank you for your positive feedback. We are thrilled to hear that you had an excellent experience at our hotel. Your satisfaction is our priority, and we appreciate your kind words. Goodbye and best regards, ibis budget Paris Porte de Pantin

Customer review rating 4.5/5

Rayan C. B. Solo - Confirmed reviews ALL

Rented a room for three nights, didn't had any problem. A supplement of 2€ is necessary for a locker.

Dear Rayan C. B., Thank you for sharing your experience with us. We are pleased to hear that your stay was without issue. The locker fee you mentioned is part of our policies to ensure the safety of our guests' belongings. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 0.5/5

Nicholas C. Solo - Confirmed reviews ALL

1. When I arrived, I was given a room on the first floor which was in the process of being renovated. The room was not in a state to accommodate guests. I went back to reception and was told that 'they had forgotten about the renovation' and given a room on the 3rd floor. 2. That evening, I couldn't get into the room and when I went to reception to my horror I saw that all my belongings were behind the desk. They said that they had had a problem with the computer and thought I was only staying for one night, not 3. This is unacceptable: I had important medication which I had left on the bedside table which I eventually found in the bottom of my bag. The staff have no right to move my things left in the room. I received no apology.

Dear Nicholas C., Thank you for sharing your feedback regarding your recent stay at ibis budget Paris Porte de Pantin. I sincerely apologize for the inconveniences you experienced during your visit. It is regrettable that you were initially assigned a room undergoing renovation. We strive to ensure our accommodations are ready for guests, and I understand how this affected your experience. Additionally, I am sorry to hear about the handling of your belongings. Our staff should respect guests' personal items at all times, and I recognize how distressing it must have been to find your items moved without your consent. While we aim to provide seamless service, it is clear that there was a lapse in communication regarding your reservation duration. Please be assured that your feedback will be reviewed with our team to reinforce our commitment to guest satisfaction and privacy. Thank you again for your comments, and I hope to welcome you back under better circumstances in the future. Best regards, ibis budget Paris Porte de Pantin

Customer review rating 3.5/5

Jeremy Y. Business - Confirmed reviews ALL

Quiet neighbourhood, room was basic but clean. Bed was comfy, firm, but pillows were too small, like cushions for sofa. Didn’t receive any special welcome as Gold member. For a French brand (Accor), I swear everywhere else except for France, I get better treatment.

Dear Jeremy Y., Thank you for your feedback regarding your recent stay. I appreciate your comments about the cleanliness and comfort of your room. I regret to hear that your experience did not meet your expectations as a Gold member. Your insights will be considered for future improvements. Goodbye, ibis budget Paris Porte de Pantin

Customer review rating 4.5/5

Hamza E. B. Business - Confirmed reviews ALL

Impeccable

Cher Hamza E. B., Nous vous remercions pour votre retour positif et sommes ravis que notre emplacement et la propreté de l'hôtel aient été à la hauteur de vos attentes. Votre satisfaction est notre priorité. Cordialement, ibis budget Paris Porte de Pantin

Customer review rating 4.5/5

Amit R. Families - Confirmed reviews ALL

Good hotel to a reasonable price

Dear Amit R., Thank you for your positive feedback regarding our location and breakfast offerings. We are pleased to hear that you found our hotel to be a good value. We look forward to welcoming you back in the future. Best regards, ibis budget Paris Porte de Pantin

Other web-users rate our hotel

  • 453 reviews 8.1/10 Location
  • 862 reviews 5.1/10 Room
  • 552 reviews 7.7/10 Service
  • 15 reviews 8/10 WiFi
  • 404 reviews 6.2/10 Cleanliness
  • 288 reviews 5.9/10 Breakfast

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