Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,912 reviews

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 40 AUD 40 AUD Per day

PUMPHOUSE RESTAURANT and BAR

Photo out of - PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,912 reviews

Customer review rating 5.0/5

Yajie L. Families - Confirmed reviews ALL

Dear L., Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that you and your family had such a comfortable stay with us. It is particularly pleasing to know that you were satisfied with your arrival and check-in, accommodation, cleanliness, Wi-Fi, and check-out experience. We also appreciate your positive feedback regarding our sustainability initiatives and hotel facilities. As a valued ALL Accor member, we truly appreciate your loyalty and your recommendation score, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in Sydney. Kind Regards, Matthew Hill General Manager

Customer review rating 4.0/5

Shannon C. Business - Confirmed reviews ALL

Dear Shannon, Thank you for taking the time to provide your feedback following your recent stay with us. We are delighted to hear that, as a returning guest, you continue to regard Novotel Sydney Darling Square highly and recommend us to others. We are also pleased that our team’s friendly and helpful service made a positive impression. We sincerely apologize for the areas that fell short of expectations, including the incorrect title on your welcome card and the issues you experienced with the in-room television and bed configuration. Your feedback has been shared with the relevant teams for review. Regarding the Do Not Disturb request, we appreciate you bringing this matter to our attention. Guest privacy is extremely important to us, and we take any concerns regarding a Do Not Disturb request seriously. We will investigate the circumstances surrounding the room entry with the relevant team to better understand what occurred and ensure our procedures are being followed appropriately. We also apologize for the sock found beneath the sofa and understand your concerns regarding the thoroughness of the room inspection. This will be addressed with our housekeeping team. Thank you once again for your continued support and for your confidence in our team. We look forward to welcoming you back to Novotel Sydney Darling Square and ensuring your future stays continue to reflect the high standard of experience you have come to expect from us. Kind Regards, Matthew Hill General Manager

Customer review rating 3.5/5

Darren L. Business - Confirmed reviews ALL

Dear Darren, We appreciate your feedback. We are delighted that our team made a positive impression and that you found the beds, pillows, and linen so comfortable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. A restful environment is essential, especially for a business trip, and we regret the disturbances you encountered near the elevators and driveway. Nonetheless, we are pleased you appreciated our excellent position in the heart of Darling Square. We were also sorry to read you were not offered your welcome drink, and we acknowledge your comment about the in-room dining experience. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Kylie L. Families - Confirmed reviews ALL

Dear Kylie, Thank you for taking the time to share your wonderful feedback following your family stay with us at Novotel Sydney Darling Square. We are delighted to hear that you enjoyed our convenient location, comfortable room and friendly service from our team. It is also great to know that our team was able to respond promptly and rectify the issue with the day bed and additional linen. We sincerely apologise that the day bed had not been prepared prior to your arrival and that you noticed mould in the shower. We appreciate you bringing this to our attention, and we will be following up with our Housekeeping team to ensure this is addressed and does not impact future stays. We look forward to welcoming you and your family back to Novotel Sydney Darling Square on your next visit. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Ross W. Business - Confirmed reviews ALL

Dear Ross, Thank you for your kind words and positive feedback. We are delighted that your work function brought you to Novotel Sydney Darling Square and that everything about your stay felt effortless. Our team takes real pride in making every guest feel at home, and it is wonderful to hear that Georgia and Shush stood out with their helpfulness. We will make sure your praise reaches them. We are also glad you enjoyed your room, our breakfast at Pier Street Grill, and the catering for your event in the Blackwattle Bay room. It means a lot that your ALL membership was acknowledged smoothly, because we truly value our loyal guests. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Dear L., Thank you for sharing your wonderful experience at Novotel Sydney Darling Square. We are delighted that you and your family had such a comfortable stay with us. It is particularly pleasing to know that you were satisfied with your arrival and check-in, accommodation, cleanliness, Wi-Fi, and check-out experience. We also appreciate your positive feedback regarding our sustainability initiatives and hotel facilities. As a valued ALL Accor member, we truly appreciate your loyalty and your recommendation score, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in Sydney. Kind Regards, Matthew Hill General Manager

Customer review rating 4.0/5

Shannon C. Business - Confirmed reviews ALL

Firstly I think this is a great hotel and have stayed here many times and speak about it positively to others, however this time there was a couple of things that aren’t big issues but worth noting. There is a HDMI port in the wall but no way to switch the tv to that input and no screen casting option. The on demand selection is limited and most hotels just offer a casting option to let the guest watch something from their personal device. A welcome card with my name, used the incorrect title inferring the wrong gender (Ms instead of Mr). With the do not disturb turned on, room service still entered my room while I was in there to do a deep clean of the bathroom that I hadn’t ordered. Do not disturb means no service required. The bed was clearly two singles pushed together with an obvious seam down the middle, the mattress toppers only made this more obvious and suggest that a one piece king size topper should be used to make it feel like a king size and not two singles pushed together. Lastly a dirty sock from a previous guest was found under the sofa, questioning how well the rooms are cleaned between guests. All these are very minor and wont stop me from staying with you again but worth the feedback for future improvement. The staff are very friendly and helpful and I couldn't fault their commitment to great customer service.

Dear Shannon, Thank you for taking the time to provide your feedback following your recent stay with us. We are delighted to hear that, as a returning guest, you continue to regard Novotel Sydney Darling Square highly and recommend us to others. We are also pleased that our team’s friendly and helpful service made a positive impression. We sincerely apologize for the areas that fell short of expectations, including the incorrect title on your welcome card and the issues you experienced with the in-room television and bed configuration. Your feedback has been shared with the relevant teams for review. Regarding the Do Not Disturb request, we appreciate you bringing this matter to our attention. Guest privacy is extremely important to us, and we take any concerns regarding a Do Not Disturb request seriously. We will investigate the circumstances surrounding the room entry with the relevant team to better understand what occurred and ensure our procedures are being followed appropriately. We also apologize for the sock found beneath the sofa and understand your concerns regarding the thoroughness of the room inspection. This will be addressed with our housekeeping team. Thank you once again for your continued support and for your confidence in our team. We look forward to welcoming you back to Novotel Sydney Darling Square and ensuring your future stays continue to reflect the high standard of experience you have come to expect from us. Kind Regards, Matthew Hill General Manager

Customer review rating 3.5/5

Darren L. Business - Confirmed reviews ALL

Great staff, great beds, great pillows and linen. Everything inside the room was great. The only real problem was the noise!! I'm a light sleeper and my room near the elevators and the driveway was noisey on both sides. Other than that a very good hotel in an excellent location!

Dear Darren, We appreciate your feedback. We are delighted that our team made a positive impression and that you found the beds, pillows, and linen so comfortable. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. A restful environment is essential, especially for a business trip, and we regret the disturbances you encountered near the elevators and driveway. Nonetheless, we are pleased you appreciated our excellent position in the heart of Darling Square. We were also sorry to read you were not offered your welcome drink, and we acknowledge your comment about the in-room dining experience. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Kylie L. Families - Confirmed reviews ALL

Excellent location!! We parked when arrived then walked or tram to everything we needed for the weekend Comfortable bed , nice size room, very friendly staff Only negative was that the extra day bed was not made up for our child - had to request the extra linen & towel , however staff were very responsive & rectified immediately

Dear Kylie, Thank you for taking the time to share your wonderful feedback following your family stay with us at Novotel Sydney Darling Square. We are delighted to hear that you enjoyed our convenient location, comfortable room and friendly service from our team. It is also great to know that our team was able to respond promptly and rectify the issue with the day bed and additional linen. We sincerely apologise that the day bed had not been prepared prior to your arrival and that you noticed mould in the shower. We appreciate you bringing this to our attention, and we will be following up with our Housekeeping team to ensure this is addressed and does not impact future stays. We look forward to welcoming you and your family back to Novotel Sydney Darling Square on your next visit. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Ross W. Business - Confirmed reviews ALL

I was staying here due to a work function happening in the hotel. the staff were lovely and all very helpful room was good breakfast was good apleasant experience all round

Dear Ross, Thank you for your kind words and positive feedback. We are delighted that your work function brought you to Novotel Sydney Darling Square and that everything about your stay felt effortless. Our team takes real pride in making every guest feel at home, and it is wonderful to hear that Georgia and Shush stood out with their helpfulness. We will make sure your praise reaches them. We are also glad you enjoyed your room, our breakfast at Pier Street Grill, and the catering for your event in the Blackwattle Bay room. It means a lot that your ALL membership was acknowledged smoothly, because we truly value our loyal guests. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Ashley L. Solo - Confirmed reviews ALL

I arrived early, and the lobby was welcoming and so was the staff. They had a bottle refill with glasses. I had arrived far before check-in (11:30am) and they took my luggage while I waited. I went and explored Chinatown and got a few snacks. In my room a hour later. Nice amenities area with coffee and tea, plus milk in the mini fridge!! Firm kind size bed, and 2 different styles of pillows. The bathroom had a lovely HOT shower and soft towels. A little bit of road noise, but I was on the side and was prepared for it. Lots of tv channels. I really loved this hotel and the location. Darling Harbour/square is awesome.

Dear Ashley, Thank you for taking the time to leave us a review. We are delighted that our team made you feel welcome from the moment you arrived and that our early check-in and luggage service helped you enjoy Chinatown without delay. It is great that your room’s amenities, the bed and pillows, the hot shower, and the TV selection all contributed to a comfortable stay. However, we regret that some external noise reached your room and that the internet did not perform as expected. Our central Darling Square position can occasionally bring street sounds despite our double-glazed windows, and our front desk team is always on hand to assist with connectivity. Nonetheless, we are thrilled you really loved the hotel and found our location ideal for exploring Darling Harbour. We sincerely hope you’ll consider staying with us again for your next visit to Sydney. Best wishes, Matthew Hill General Manager

Customer review rating 4.0/5

Aryana S. Business - Confirmed reviews ALL

Great 9-day stay, but after the third day, the breakfast menu is killing us (me and my team) for their repetitive menu. They tasted great though, and I appreciate the hotel for providing halal sausage option. The false fire alarm goes off nearly every day. Other than those, everything is great. Professional staff, clean rooms.

Dear Aryana, We’re glad that our establishment could be of service to you. We are delighted that you and your team enjoyed a great stay and that our professional staff and clean rooms stood out. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret that the breakfast menu felt repetitive after a few days and have noted your comments. We sincerely apologise for the disturbance caused by the emergency alarm system which was activated. The safety of our Guests is our highest priority. We regret that it affected your rest. Nonetheless, we are pleased that our central Darling Square location proved convenient for your business trip and that you appreciated the halal options at breakfast. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Shaun W. Business - Confirmed reviews ALL

Best little hotel in Sydney. Close to Central Station for Airport and work travel. Chinatown and Thaitown on your doorstep

Dear Shaun, Thank you for your kind words and positive feedback. We are thrilled that you found our hotel perfect for your business trips to Sydney. Our location near Central Station makes it easy to reach the airport and get to work, and we are glad that suited you so well. It is wonderful that you also enjoyed having Chinatown and Thaitown right at your doorstep for dining after a busy day. Hearing that you would not stay anywhere else, especially as an IHG Diamond member, means a great deal to our team. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Dell H. Business - Confirmed reviews ALL

The constant noise of doors closing through the night by guests in adjoining rooms was not great. The closing mechanisms are very loud and echo throughout the floor.

Dear Dell, Thank you for choosing to stay with us. We are pleased that your room left a positive impression and that our central Darling Square location suited your business trip. That said, we are sorry that your rest was disturbed by sounds from neighbouring rooms. Our doors are fitted with self-closing mechanisms for security, and we understand how disruptive the associated noise can be during the night. We recommend requesting a room away from high-traffic areas on your next visit, as these positions tend to offer a quieter experience. Nonetheless, our proximity to the ICC Sydney and the vibrant dining scene around Darling Harbour makes us a convenient base for business travellers. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 0.5/5

Nattachai E. Couples - Confirmed reviews ALL

For the counter check in is very bad service. I asked the intformation. She hurry up to answer but i didn't get anything from her. My shoe box and my credit card is lost in the novotel daring squre. They didn't find or ask housekeeping. They said no i can't find it. How do you feeling?

Dear Nattachai, We appreciate the time you took to review your stay with us. We’re sorry to hear about your missing shoe box and credit card, and that your concerns weren’t handled properly at the front desk. This falls short of the attentive service we aim for, including thorough follow-up with housekeeping. Your feedback has been shared with the team to improve how we respond to such issues. We appreciate the feedback and use it to improve our service. With kind regards, Matthew Hill General Manager

Customer review rating 2.0/5

Kathryn P. Families - Confirmed reviews ALL

The hotel is well located however the aircon in our room was very noisy and street noise also seems to have increased over the years.

Dear Kathryn, Thank you for your honest feedback, rest assured it will be used to improve our service. We are pleased that our central Darling Square setting served you well during your family stay. However, we regret that your comfort was affected by disturbances in your room. Our double-glazed windows are designed to reduce outside sound, though our vibrant location can occasionally let some city hum filter through, and rooms facing Darling Square Park tend to be quieter. We are also sorry that the cooling system in your room did not perform as smoothly as it should have, and our team is always available to assist with any in-room concerns during your stay. Nonetheless, it is wonderful that our position kept you close to all that Darling Harbour has to offer. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 3.5/5

Michael R. Couples - Confirmed reviews ALL

Room was clean and practical, you advertise there is chromecast, we got told there is no chromecast anymore and movie selection was outdated. Also, We rang inhouse services fair few times with no answer, Just needed a question to be answered.

Dear Michael, We appreciate your feedback. We are pleased that you found your room clean, practical, and comfortable throughout your stay at Novotel Sydney Darling Square. It is also lovely to hear that our housekeeping team made a positive impression with their warm and friendly smiles. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret the frustration caused by difficulties reaching our in-house services team by phone, and we understand how inconvenient that must have felt. Our team is always available at reception to assist with any questions, and we encourage guests to reach out in person should phone lines be busy. We also acknowledge your comments regarding the entertainment options and the availability of luggage trolleys, and we have shared your observations with the relevant departments for their attention. Nonetheless, we are glad that our central Darling Square location proved practical for your stay. Your kind words about the housekeeping team and your overall comfort mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Philip M. Couples - Confirmed reviews ALL

Breakfast is amazing staff are always willing to help snd or explain most rnjoyable

Dear Philip, We very much appreciate you taking the time to give us such generous feedback. We are delighted that our team made such a helpful impression throughout your stay. It is wonderful to know they were always ready to assist and explain, and we will be sure to share your lovely mention with Chris. We are also glad you found our location so convenient right in the heart of Darling Square. It means a lot that you enjoyed our buffet breakfast at Pier Street Grill and that it stood out as amazing. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Choong J. H. Business - Confirmed reviews ALL

I truly enjoyed my stay at your hotel. The room was very comfortable, and overall, everything was lovely.However, I would like to share some honest feedback regarding the breakfast buffet, in the hope that it may be helpful for improvement. During my several mornings there, I noticed that some basic items were often unavailable — such as bowls, spoons, forks, butter, and bread. On a few occasions, the cereal station also ran out of milk. I kindly asked the staff a few times, and they were always polite and said they would get the items, but we often had to wait quite a while (more than 10 mins), and sometimes the items never came. I completely understand that the hotel may have been busy, and I truly appreciate the staff's efforts. At the same time, I believe this is an area that could be improved to match the otherwise high standard of your hotel. I hope you take this as constructive feedback from a guest who genuinely enjoyed their stay and would love to return in the future.Thank you for your time and attention.

Dear Choong J., Thank you very much for taking the time to share such thoughtful and constructive feedback following your stay with us. We are delighted to hear that you truly enjoyed your time at the hotel, found your room comfortable, and had an overall lovely experience. It is especially encouraging to know that you would consider returning to stay with us again. At the same time, please accept our sincere apologies for the shortcomings you experienced during breakfast. We fully understand how frustrating it must have been to find essential items such as bowls, cutlery, butter, bread, and milk unavailable, particularly when you had already brought this to our team’s attention and were then required to wait. While busy periods can certainly place additional pressure on our breakfast operation, this should not affect the level of service or availability that our guests reasonably expect. Your feedback has been noted very seriously, and we will be reviewing our breakfast replenishment procedures and team coordination to ensure these issues are addressed and do not become a recurring experience for our guests. We also appreciate your kind words about our staff and your understanding of the circumstances. Your feedback has been shared with the relevant team as a valuable opportunity for improvement. Thank you once again for your honest and considerate comments. We truly value your support and hope to have the pleasure of welcoming you back in the future, with an experience that fully reflects the standards we strive to provide. Sincerely, Matthew Hill General Manager

Customer review rating 1.5/5

Luciana M. Business - Confirmed reviews ALL

We had a few issues with this hotel. - My room on level 2 was very close to the street and very noisy - One night, the fire alarm went off at midnight, and it was due to some issues the hotel was having with the alarm - For a few days, breakfast was chaos without cutlery or enough food. I understand the hotel was full and busy, but it should be prepared for the busy period - The only highlight I have is that the barista coffee was good.

Dear Luciana, We appreciate the time you took to review your stay with us. We are glad the barista coffee stood out as a highlight and that the water station proved to be a thoughtful addition. However, we are truly sorry that several aspects of your stay did not live up to what you should expect from Novotel Sydney Darling Square. The external disturbance you experienced on Level 2 and the disruption caused by the emergency alarm are both matters we take seriously. We sincerely apologise for the disturbance caused by the emergency alarm system which was activated. The safety of our Guests is our highest priority. We also acknowledge that the breakfast service was not up to standard during your visit. Your comments have been shared with the team to address the consistency of our dining experience. Nonetheless, we are pleased that you still found moments of satisfaction in your stay. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 3.0/5

Rebecca Y. Couples - Confirmed reviews ALL

Front desk was friendly and helpful. Comfortable and clean rooms, however the from the road and from other doors opening and closing is so noisy, it had woken me up several times throughout the night. There needs to be better insulation or sound proofing.

Dear Rebecca, Many thanks for telling us how your experience with us went. We are delighted that our front desk colleague made such a warm impression and that you found your room both comfortable and spotless. It is wonderful to know her helpfulness stood out during your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your rest was disturbed by sounds from outside and from the corridor. Our windows are double glazed, yet the vibrancy of Darling Square can occasionally be heard, and we recommend requesting a room facing the park for a quieter experience. We also acknowledge your observations about staffing levels and the recognition of your Gold membership. Your feedback has been noted, and we will reflect on how we can better deliver the benefits you rightly expect. Nonetheless, our location in the heart of Darling Harbour places you steps away from Chinatown, the ICC Sydney, and the city’s best dining, and we are pleased this added value to your visit. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Chotikant S. Business - Confirmed reviews ALL

I stayed there for a week and it was so easy to get food and really close to icc. I had a really good time!

Dear Chotikant, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our location so convenient during your week-long business stay. Our hotel sits right in the heart of Darling Square, making it easy to explore the dining scene and reach the ICC Sydney in just a few minutes on foot. Our team takes great pride in delivering warm, attentive service, so it means a lot to us that you felt well looked after. We are also glad you enjoyed the variety of food options nearby, from our own Pumphouse Sydney Bar & Restaurant to the many eateries surrounding Darling Harbour. We hope to see you again soon. Regards, Matthew Hill General Manager

Customer review rating 4.5/5

David T. Families - Confirmed reviews ALL

A great stay at a prime location - close to Chinatown, Darling Harbor, red line tram and more. Super friendly staff, hotel is well maintained.

Dear David, Thank you for taking the time to share your wonderful feedback following your family stay with us. We are delighted to hear that you enjoyed our prime location, with easy access to Chinatown, Darling Harbour and the light rail, as well as our clean and well-maintained rooms. It is also fantastic to know that our friendly team made a positive impression and that you found the booking process through the Novotel website easy and good value. We sincerely appreciate your feedback regarding the connecting rooms. We apologise for the inconvenience caused by the door stoppers being removed during housekeeping, which meant you had to use an alternative solution to keep the rooms accessible for your children. We have shared your comments with our Housekeeping and Rooms Division teams to help us improve this experience for our guests. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Paul H. Solo - Confirmed reviews ALL

I skipped the room clean for 300 points but you don’t seem to have credited it

Dear Paul, Thank you for taking the time to share your feedback and for your continued loyalty as a valued ALL Accor Platinum member. We are pleased to see that you enjoyed your overall experience with us, particularly your booking experience, arrival and check-in, and departure. We also greatly appreciate your strong recommendation of our loyalty programme. We are sorry, however, to hear that the 300 Reward points for opting out of your room cleaning were not credited to your account. We sincerely apologise for this oversight. We will follow this up with our team to ensure the matter is investigated and addressed appropriately. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Greg S. Couples - Confirmed reviews ALL

Helpful staff and very relaxing over 2 nights

Dear Greg, We very much appreciate you taking the time to give us such generous feedback. We are pleased you had a comfortable and relaxing time with us. Our team is grateful to have loyal guests like you at our hotel near Chinatown. It’s fantastic that both staff and location continue to impress you. We wish you a pleasant day ahead and hope to see you again soon. Kind Regards, Matthew Hill General Manager

Other web-users rate our hotel

  • 1,584 reviews 9.5/10 Location
  • 1,598 reviews 7.6/10 Room
  • 1,553 reviews 8.1/10 Service
  • 31 reviews 4.1/10 WiFi
  • 649 reviews 8/10 Cleanliness
  • 514 reviews 7.1/10 Breakfast
  • 314 reviews 8.4/10 Vibe
  • 47 reviews 3.2/10 Wellness Area

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