ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,107 reviews

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Description

Hotel extras

  • Green Key

  • Easily accessible from the city center and airport

  • Perfect location in a trendy area

  • Sweet Bed by ibis offers absolute sleeping comfort

  • Cozy sun terrace in the quiet courtyard

Our accommodation(s)

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Room 1

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

THE FLAVE OF ZURICH

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,107 reviews

Customer review rating 4.0/5

Marineis R. D. S. Friends - Confirmed reviews ALL

Dear Marineis, Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found your room comfortable. Thank you as well for your suggestion regarding a minibar. Our rooms are not equipped with one, but we do have a refrigerator behind the Front Office where we are happy to store any items for our guests during their stay. Please don't hesitate to ask our team if you ever need this service. We hope to have the pleasure of welcoming you back again soon! Best regards, Julia P., Deputy General Manager

Customer review rating 0.5/5

Fabiano D. T. Business - Confirmed reviews ALL

Dear Fabiano, Thank you for taking the time to share your feedback. We understand your disappointment and appreciate the opportunity to address your concerns. We have responded to your request on several occasions, both directly and through Booking.com, and in each response we explained that, unfortunately, we are unable to modify, cancel, refund, or change reservations booked under a non-refundable rate. As your reservation was made through a third-party partner under a non-flexible rate, it is subject to the terms and conditions accepted at the time of booking. These conditions form part of our agreement with our distribution partners and are supported by our internal booking policies. For this reason, we are unable to make exceptions by changing the stay dates, even when requested in advance. We sincerely regret that we could not accommodate your request and understand that this has been frustrating for you. However, we must apply the same booking conditions consistently to all guests to ensure fairness and compliance with our contractual obligations. We are especially sorry to learn that this experience has influenced your decision not to stay with us in the future. Thank you again for sharing your feedback. While we are unable to reconsider the original charge, we do hope to have the opportunity to welcome you in the future and provide you with a more positive experience. Best regards, J. Pfleiderer, Deputy General Manager

Customer review rating 2.0/5

Debby F. Families - Confirmed reviews ALL

Dear Debby, Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location and staff. However, we sincerely apologize for the issues you encountered with the linen and plastic cups. Your comments will be taken into consideration as we strive to improve our guest experience. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Kanti S. Solo - Confirmed reviews ALL

Dear Kanti, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your clean, quiet, and comfortable room during your stay. Regarding the in-room amenities, we appreciate your suggestion. As an ibis hotel, kettles in the rooms are not part of our standard equipment. However, we do provide a kettle station in the lobby where guests can prepare hot drinks. We will certainly take your feedback into consideration, as we always aim to improve our guests’ experience. We also understand your comment regarding the availability of cafés in the morning. If you do not wish to have the full breakfast but would simply like to enjoy a cup of coffee or tea, our team at our bar & restaurant The Flave, as well as our ibis breakfast area, will be happy to serve you an individual cup. Our team is also always available to recommend nearby cafés and places to enjoy a coffee. Thank you again for your valuable feedback. We hope to welcome you back soon and provide you with another pleasant stay. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Krasimir S. Business - Confirmed reviews ALL

Dear Krasimir, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location close to the train station and Technopark. Regarding the Wi-Fi, we understand your concern. We will take your comment into consideration as we continue to review our services. Concerning breakfast, we are a little surprised to read that there was no fruit available, as our buffet includes a fruit salad as well as two large bowls with two different types of fresh fruit. For your next visit, please do not hesitate to approach our team if you are missing anything from the breakfast buffet. We are always happy to assist and do our best to provide our guests with a pleasant and enjoyable experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Best regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 546 reviews 9/10 Location
  • 742 reviews 6.4/10 Room
  • 785 reviews 9.3/10 Service
  • 18 reviews 7.5/10 WiFi
  • 347 reviews 8.2/10 Cleanliness
  • 346 reviews 7.5/10 Breakfast
  • 104 reviews 5.7/10 Food

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