Novotel Münster City 4.5 stars

Customer review rating (ALL Rating) 4.5/5 920 reviews

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Hotel extras

  • Central location not far from the main train station and city center

  • 117 modern rooms with smart TV and air conditioning

  • Sauna and fitness area on the 6th floor

  • 6 bright conference rooms with Novotel Premium Meeting concept

  • Restaurant Gold & Brown with California cuisine and snacks

Our accommodation(s)

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Hotel location

Novotel Münster City


GPS:51.954876, 7.632117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


The kitchen team of the Gold and Brown bar and restaurant spoils you with Californian and urban cuisine from noon. Balanced meals, cool drinks and a children menu meet every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  920 reviews

Not prioritizing guests needs

Customer review rating 2.0/5

Julia Families - Confirmed reviews ALL

1.We had carefully selected this hotel based on the fact that there is a sleeping coach available (traveling with 2 year old). We even called the hotel upfront about this. Upon arrival we learned by surprise that we didn’t get the room. A folding bed was placed inside the room instead. The staff didn’t even know about this set up (came to have a look), but didn’t really care about guest satisfaction cause they would most likely be fully booked. He wanted to check but never returned. No sorry, nada 2. We called upfront to say that we’d like breakfast for 4 (my parents had a room as well). Upon arrival we learned that we should pay 22€ instead of the upfront rate 18€ - as we had to book it beforehand. When I clarified that I did call and talk about it before, the only response was “it’s not in the system”. Again no sorry for miscommunication or whatever. Super disappointing. 3. My brother parked our suitcase at the hotel and it was stored in the luggage storage. When we checked-in and wanted to get it, I was told that I can’t get it cause I don’t have the paper. So I waited for my brother (nobody cared if we might need anything for our son or for medical reasons. When he arrived he told us that he never got a paper. Super bad customer service. Nobody really cares!

Amazing stay

Customer review rating 5.0/5

Craig Business - Confirmed reviews ALL

Amazing stay very nice room, staff very welcoming and helpful bar and restaurant good service food was really good

Dear Craig, Thank you for taking the time to leave your review of Novotel Münster City. We are very pleased to hear that you enjoyed your stay with us and found our rooms and staff welcoming and helpful. We’re delighted that the bar and restaurant provided good service, and that the food was enjoyable. At Novotel Münster City, we strive to never settle for less than perfect hospitality. Your kind words are greatly appreciated, thank you for choosing us! Warm regards, Michaela Lippold Deputy General Manager

Great Hotel with lots of services

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel was a stop over on our way back to Denmark. After a long day of driving the Hotel was an oasis with a restaurant and bar that had great service and food.

Dear Mr. M., Thank you so much for taking the time to review your stay with us here at Novotel Münster City! We are delighted that you found our restaurant and bar to have great service and food. Our team works hard each day to ensure that all of our guests experience an oasis of relaxation during their stay, and it's wonderful to hear that we met your expectations. We thank you for choosing us as a stopover on your way back to Denmark and hope that we may have the pleasure of hosting you again in the future! With kind regards, Michaela Lippold Deputy General Manager

Good stay

Customer review rating 4.5/5

Adrian P. Business - Confirmed reviews ALL

Arrived v late (22.30) and left v early (06.30) so didn't get a chance to use any facilities, but the bed was one of the most comfortable i have ever used

Dear Adrian, We very much appreciate your comments regarding your stay at the Novotel Münster City. It is great to see that you enjoyed your stay and had a good night sleep. Hopefully during your next stay you will get the chance to use the other facilities provied. Sincerely, Michaela Lippold Deputy General Manager

Customer review rating 4.0/5

Dimitrios N. Families - Confirmed reviews ALL

very good, although I would appreciate being permitted to have my bicycle in the room, as I came to Munster only for the cycling race with a very expensive bike.

Dear Dimitris, We very much appreciate your comments regarding your stay at the Novotel Münster City. It is great to see that you enjoyed your stay. Unfortunately, we can not allow bikes in the rooms to protect the carpet and the walls. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michaela Lippold Deputy General Manager

Other web-users rate our hotel

  • 390 reviews 9.5/10 Location
  • 644 reviews 7.8/10 Room
  • 514 reviews 8.7/10 Service
  • 28 reviews 5.1/10 WiFi
  • 330 reviews 8.4/10 Breakfast
  • 189 reviews 8.6/10 Cleanliness

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