Novotel Münster City 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,383 reviews

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VON STEUBEN STR. 4 TO 6, 48143 MUENSTER, Germany

Description

Hotel extras

  • Central location not far from the main train station and city center

  • 117 modern rooms with smart TV and air conditioning

  • Sauna and fitness area on the 6th floor

  • 6 bright conference rooms with Novotel Premium Meeting concept

  • Restaurant Gold & Brown with California cuisine and snacks

Our accommodation(s)

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Hotel location

Novotel Münster City

VON STEUBEN STR. 4 TO 6
48143 MUENSTER
Germany

GPS:51.954876, 7.632117

Telephone
Fax 025159687199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOLD AND BROWN

The kitchen team of the Gold and Brown bar and restaurant spoils you with Californian and urban cuisine from noon. Balanced meals, cool drinks and a children menu meet every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,383 reviews

Great Location, Friendly Front of House Staff

Customer review rating 4.5/5

Sharon S. Families - Confirmed reviews ALL

Great service at reception, check in and out was a little slow but the staff were very friendly and helpful. Room was very spacious and clean, serviced each day of our 3 night stay. Bar staff weren't so friendly or helpful, waited a long time to be served even when nobody else was waiting. Atmosphere in the bar was a little stark, some background music would be nice.

Dear Sharon S., Thank you so much for your detailed feedback and for choosing to stay with us! We're delighted that you appreciated our great location, spacious and clean rooms, and the friendly front desk team. Your kind words about their helpfulness mean a lot to us. We apologize for the slower check-in and check-out process and for your experience at the bar. We take your comments seriously and will address the service and atmosphere to ensure improvements, such as adding background music for a cozier ambiance. We hope to have the pleasure of welcoming you back soon for an even better stay! Sincerely, Gökhan Mahmutoglu Duty Manager

Nice service

Customer review rating 5.0/5

N Couples - Confirmed reviews ALL

The staffs at the restaurant on the weekends are very attentive and have a service mind. Thank you for ur hard work. The sauna is not provided the bathroom as it is under renovation.

Dear Nongluck M., Thank you so much for your kind words and for acknowledging our team! We're delighted that you found our weekend restaurant staff attentive and dedicated to providing excellent service. Your appreciation truly means a lot to us. We apologize for any inconvenience caused by the sauna's renovation and appreciate your understanding. We’re looking forward to welcoming you back soon, with even more improvements to enhance your next stay! Sincerely, Gökhan Mahmutoglu Duty Manager

Comfy stay for business travelers

Customer review rating 4.0/5

Yh C. Business - Confirmed reviews ALL

Service was top-notch, and loved the breakfast selections. Room and facilities are good, but housekeeping could have checked the supplies because shampoo was empty when i needed.

Dear Yuhua C., Thank you for your kind feedback! We are glad to hear you had a comfortable stay and enjoyed the service and breakfast. We apologize for the oversight with housekeeping regarding the empty shampoo. We will make sure to address this to ensure it does not happen again. We hope to welcome you back soon for another great stay! Sincerely, Gökhan Mahmutoglu Duty Manager

Do not recommend

Customer review rating 1.5/5

T. G. Families - Confirmed reviews ALL

It was not great. We asked for a calm room but were placed on the first floor on the side of a main street. What's worse, the air conditioning was locked and we couldn't adjust it. It was super warm in the night and we had to open the window, and with that were kept awake by cars and drunk people (central station area..). We have brought this up with the reception but they said they could not help. Breakfast was mediocre.

Dear Thomas G., Thank you for your feedback. We are really sorry to hear that your stay did not meet your expectations. It is frustrating when a request for a quiet room is not honored, especially when paired with issues like the air conditioning being locked and street noise keeping you awake. We can completely understand how difficult that must have been, particularly with the location near the central station. We also apologize that the team at reception was not able to offer a solution, and that the breakfast and Wi-Fi did not live up to your needs, especially the problem with connecting the baby monitor. We will take your feedback seriously to improve our service and amenities. If you ever decide to give us another chance, we will make sure your stay is much more comfortable. Sincerely, Gökhan Mahmutoglu Duty Manager

Unfriendly staff

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms are nice and clean, just the staff isn't competent and not ahead of current promotions. Also not friendly. This also happened during our stay one year ago. Next year we will look for another accomodation.

Dear Julia B., Thank you for your feedback. We're glad to hear that you found the rooms clean and pleasant, but we're very sorry that your experience with our staff did not meet your expectations. Friendly and competent service is extremely important to us, and we regret that this was not reflected during your stay, especially since it appears to be a recurring issue. We will address this internally to ensure our team is better trained and focused on guest satisfaction. Regarding the pricing challenge, after reviewing your booking, we can confirm that the correct amount for 2 nights and 4 guests was 160 EUR, not 360 EUR. We sincerely apologize for any confusion, and rest assured, we only charged the correct amount. Should you have any further questions or concerns, please don't hesitate to reach out to us. We hope you might give us another chance to offer you a better experience during your next stay. Sincerely, Gökhan Mahmutoglu Duty Manager

Other web-users rate our hotel

  • 604 reviews 9.2/10 Location
  • 936 reviews 7.9/10 Room
  • 774 reviews 8.7/10 Service
  • 35 reviews 6/10 WiFi
  • 517 reviews 8.3/10 Breakfast
  • 300 reviews 8.1/10 Cleanliness
  • 126 reviews 4.7/10 Value

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