Novotel Münster City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,229 reviews

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Novotel Münster City - Image 1
Novotel Münster City - Image 2
Novotel Münster City - Image 3
Novotel Münster City - Image 4
VON STEUBEN STR. 4 TO 6, 48143 MUENSTER, Germany

Description

Hotel extras

  • 4-star hotel in Münster near the train station and city center

  • 117 comfortable and stylish rooms ideal for working and relaxing

  • Sauna and fitness area on the 6th floor with city view

  • Elegant restaurant serving creative California cuisine

  • 6 state-of-the-art configurable meeting facilities with natural light

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior double room with 1 king size double bed (180x210 cm)

Photo out of - Superior double room with 1 king size double bed (180x210 cm)

Centrally located at Münster station, enjoy the comfort of our hotel where you can relax in a plush double bed with separate mattresses, take a refreshing rain shower or savor coffee with city views.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Feel completely at home during family vacations or getaways with friends in our extra spacious rooms with an additional sofa bed, rain shower and Nespresso and tea options.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Start your day with an invigorating rain shower and fresh cup of coffee before exploring Münster's old town or meeting business partners - our main station location couldn't be more perfect.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Münster City

VON STEUBEN STR. 4 TO 6
48143 MUENSTER
Germany

GPS:51.954876, 7.632117

Telephone
Fax +49 251 59687199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 117 rooms
  • 3 rooms for people with reduced mobility
  • 2 family rooms
  • 3 connecting rooms
  • 117 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Well-being

Gym on the 6th floor

  • On site
  • Sauna room

Sports and leisure

Bike rack facilities

  • On site

Gym

  • On site

Bike rack facilities

  • Nearby
  • Near the property
  • Indoor parking
  • Public
  • 339 parking spaces
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 16 EUR 16 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 22 kVA

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

GOLD AND BROWN

Photo out of - GOLD AND BROWN

Experience creative, colorful California cuisine made with seasonal regional ingredients at our modern Gold and Brown restaurant, perfect for business meals or relaxed dinners with friends.

Cooking style
International
Capacity
86
Accessibility
Accessible service
VON STEUBEN STR. 4 TO 6, 48143 Muenster, Germany
Telephone +49 251 59687171
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Experience creative, colorful California cuisine made with seasonal regional ingredients at our modern Gold and Brown restaurant, perfect for business meals or relaxed dinners with friends.

Inspired by California West Coast, the bar combines laid-back vibes with urban sophistication. Savor signature cocktails, select wines and craft beers in our relaxed lounge setting.

Work out in our ultra-modern sixth-floor fitness center with city views, followed by a relaxing sauna - staying fit has never been easier.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,229 reviews

Customer review rating 4.0/5

Kristy K. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review and your kind recommendation. We are delighted to hear that you enjoyed our convenient location in the city centre, close to the train station, as well as your clean and comfortable room. It is especially pleasing to know that you found our team friendly and that being able to communicate in English made your stay more comfortable. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Münster City on your next visit to Münster. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, the convenient secure parking opposite the hotel and the smooth check-in process. It is also great to know that you appreciated your spacious room, comfortable bed, lovely shower, and the friendliness of our team. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Danielle K. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that everything was perfect and that you had such an enjoyable stay at Novotel Münster City. Your kind words are a great motivation for our entire team. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards Your Novotel Münster City team

Customer review rating 1.0/5

Bharani P. B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our front desk team friendly and welcoming. At the same time, we sincerely regret the inconvenience you experienced with the shower. We understand how frustrating it must have been for the bathroom floor to flood after every shower and we agree that this significantly affects the comfort of your stay. Please accept our apologies for this issue. We will share your feedback with our maintenance team so that the drainage and shower area can be thoroughly inspected. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Novotel Münster City and provide you with a much more enjoyable experience. Kind regards Your Novotel Münster City team

Customer review rating 1.5/5

Bin D. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We regret that the bed configuration was not as comfortable as expected and that the gap between the mattresses affected your sleeping comfort. We also apologize that the scheduled housekeeping service was not carried out as expected and that the shower soap was not refilled before your arrival. These shortcomings do not reflect the standards we strive to provide. Your feedback is very important to us, and we will share your comments with our housekeeping team to help improve our service and quality controls. We hope to have the opportunity to welcome you back to Novotel Münster City and provide you with a much better experience. Kind regards Your Novotel Münster City team

Dear Guest, Thank you very much for your wonderful review and your kind recommendation. We are delighted to hear that you enjoyed our convenient location in the city centre, close to the train station, as well as your clean and comfortable room. It is especially pleasing to know that you found our team friendly and that being able to communicate in English made your stay more comfortable. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Münster City on your next visit to Münster. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice hotel in a great location in the city centre. Secure parking is in the railway station car park opposite. Quick check in, large room, really comfortable bed, and a lovely shower. Staff were friendly.

Dear Guest, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our central location, the convenient secure parking opposite the hotel and the smooth check-in process. It is also great to know that you appreciated your spacious room, comfortable bed, lovely shower, and the friendliness of our team. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Danielle K. Couples - Confirmed reviews ALL

Alles was perfect!

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that everything was perfect and that you had such an enjoyable stay at Novotel Münster City. Your kind words are a great motivation for our entire team. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards Your Novotel Münster City team

Customer review rating 1.0/5

Bharani P. B. Business - Confirmed reviews ALL

Despite the front staff being nice, my shower overflowed every time I took a very quick shower. The net result was my bathroom was always wet which is disgusting.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our front desk team friendly and welcoming. At the same time, we sincerely regret the inconvenience you experienced with the shower. We understand how frustrating it must have been for the bathroom floor to flood after every shower and we agree that this significantly affects the comfort of your stay. Please accept our apologies for this issue. We will share your feedback with our maintenance team so that the drainage and shower area can be thoroughly inspected. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Novotel Münster City and provide you with a much more enjoyable experience. Kind regards Your Novotel Münster City team

Customer review rating 1.5/5

Bin D. Business - Confirmed reviews ALL

king bed is actually two small single bed, and there's a big gap in it. it said one house keeping for 2 days, but there's no housekeeping for the first 2 nights. no shower soap in the shower room

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We regret that the bed configuration was not as comfortable as expected and that the gap between the mattresses affected your sleeping comfort. We also apologize that the scheduled housekeeping service was not carried out as expected and that the shower soap was not refilled before your arrival. These shortcomings do not reflect the standards we strive to provide. Your feedback is very important to us, and we will share your comments with our housekeeping team to help improve our service and quality controls. We hope to have the opportunity to welcome you back to Novotel Münster City and provide you with a much better experience. Kind regards Your Novotel Münster City team

Customer review rating 3.5/5

Fintan S. Couples - Confirmed reviews ALL

Good

Dear Guest, Thank you for your positive review. We are delighted to hear that you found your stay at Novotel Münster City both convenient and comfortable. Your kind feedback is greatly appreciated and encourages our team to continue providing an enjoyable experience for our guests. We look forward to welcoming you back again soon. Kind regards Your Novotel Münster City team

Customer review rating 4.5/5

Van M. Q. Families - Confirmed reviews ALL

Everything you'd expect from a 4 star hotel and from the Novotel brand

Dear Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed our convenient location, our comfortable rooms, and our breakfast. It is wonderful to know that these aspects contributed to a pleasant stay. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Münster City soon. Kind regards Your Novotel Münster City team

Customer review rating 4.5/5

Edwin D. Couples - Confirmed reviews ALL

Clean room, comfortable and rooms were silent dispiye close to the busy trainstation

Dear Guest, thank you very much for your positive review. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfort, and quiet atmosphere of your room. It is especially pleasing to know that, despite our proximity to the busy train station, you were able to enjoy a peaceful stay. We hope to welcome you back to Novotel Münster City again soon. Kind regards Your Novotel Münster City team

Customer review rating 4.0/5

Colin R. Couples - Confirmed reviews ALL

Very comfortable, friendly place. Seemed to be committed to sustainable living. Would stay again.

Dear Guest, thank you very much for your wonderful review. We are delighted to hear that you felt warmly welcomed and enjoyed a comfortable stay with us. It is especially rewarding to know that you appreciated the friendliness of our team and noticed our commitment to sustainability. Your kind words mean a great deal to us, and we are pleased that you would choose to stay with us again. We look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Karen T. Couples - Confirmed reviews ALL

Easy check in and out Spacious room yummy breakfast with fresh orange juicr

Dear Guest, thank you very much for your positive review. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. It is especially rewarding to know that you achieved such an excellent night's sleep, as providing a relaxing and restful experience is one of our key priorities. We look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Customer review rating 3.5/5

Jan S. Families - Confirmed reviews ALL

The breakfast was good, all essentials were there. Some rolls were hard and not fresh. Coffee setting of the machine was a bit thin in general (Latte, Cappuccino, Schokolate. The room was clean and comfortable the personal was very friendly and helpful (run out of soup and extra towels). The room was a bit small for 3 people but fair enough.

Dear Guest, thank you for taking the time to share your detailed feedback about your stay at Novotel Münster City. We are pleased to hear that you found your room clean and comfortable and that our team was friendly and helpful throughout your stay. It is especially rewarding to know that our staff could assist you promptly whenever needed. At the same time, we appreciate your comments regarding the breakfast. We regret that some of the bread rolls did not meet your expectations in terms of freshness and that the coffee specialties were not prepared to your preferred strength. We also thank you for your understanding regarding the room size for three guests. We are delighted that, overall, you had a pleasant stay and hope to welcome you back again soon. Kind regards Your Novotel Münster City team

Customer review rating 5.0/5

Martha C. Families - Confirmed reviews ALL

Our stay was awesome, we slept perfectly the staff was very friendly and helpful. The hot is nearby the city center. We’ll come again without a doubt.

Dear Guest, thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed the modern atmosphere of our hotel, the cleanliness and the comfort of our beds. It is especially rewarding to know that our team contributed to making your stay so pleasant with their friendly and helpful service. We truly appreciate your kind words and are very happy that you had such a relaxing stay and restful sleep. It would be our pleasure to welcome you back again soon at Novotel Münster City. Kind regards Your Novotel Münster City team

Customer review rating 3.5/5

Tim V. Business - Confirmed reviews ALL

The bathroom sink was clogged. Because we arrived late in the evening and were going to leave in the morning immediately after breakfast, we did not complain about it to not lose time.

Dear Guest, thank you for taking the time to share your feedback with us. We sincerely regret that you experienced an issue with the bathroom sink during your stay. Please accept our apologies for this inconvenience. We also appreciate your understanding, especially as your schedule did not allow time to report the matter during your short stay. Your feedback is very valuable to us, and we will ensure that this issue is addressed and checked carefully by our technical team. We hope to have the opportunity to welcome you again at Novotel Münster City and provide you with a fully comfortable experience. Kind regards Your Novotel Münster City team

Customer review rating 3.5/5

Wiebke R. Business - Confirmed reviews ALL

unfortunately chaotic breakfast, very friendly staff, good service, nice rooms

Dear Guest, Thank you for your kind words about our staff and the quality of our rooms. I regret to hear that your breakfast experience did not meet your expectations. We appreciate your feedback as it helps us to improve our services. Best regards Marco Molter Deputy General Manager

Customer review rating 5.0/5

Klaas R. Couples - Confirmed reviews ALL

Nice perple, good food

Dear Klaas R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations, the quality of our food, and the service provided by our team. It is our aim to ensure a memorable experience for all our guests. Best regards Marco Molter Deputy General Manager

Customer review rating 3.5/5

Linda S. Couples - Confirmed reviews ALL

Disappointed at the check-in…no acknowledgement of loyal Accor member. And disappointed in the condition of the room. Online summary had me believe it would be your best room. And no slippers!!

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Es tut mir leid zu hören, dass Ihr Check-in nicht Ihren Erwartungen entsprach und das Zimmer nicht in dem Zustand war, den Sie erwartet hatten. Nicht jede Zimmerkategorie beinhaltet Slippers im Zimmer. Allerdings erhalten Sie 24 Stunden auf Anfrage an der Rezeption alles was sie benötigen. Mit freundlichen Grüßen, Marco Molter Deputy General Manager

Customer review rating 4.5/5

Heribert K. Business - Confirmed reviews ALL

nothing special; it was convenient and comfortable for a one-night business trip.

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut uns, dass Sie Ihren Aufenthalt als bequem und praktisch empfunden haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Marco Molter Deputy General Manager

Customer review rating 3.5/5

Laura C. Business - Confirmed reviews ALL

The room was clean and cosy but for me would be important to have a suitable table for working. At present there is only a small round table which is not convenient at all. During my stay I found my room left completely open by the room service which I felt not appropriate. I was luky since I had no issues and nothing was stolen from the room but I presented a formal compliant at the reception for that. Single use amenities not provided every day However I am not sure if I should formally ask for that service.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your room to be clean and cosy. However, I regret that the workspace did not meet your expectations. We appreciate your input, as it helps us understand our guests' needs better. I want to sincerely apologize for the oversight regarding your room being left open by our housekeeping staff. Your safety and security are of utmost importance, and I appreciate you bringing this to our attention. Additionally, regarding the single-use amenities, our policy does typically involve providing these items daily. Should you require extra amenities, I encourage guests to feel free to request them at any time during their stay. Thank you once again for your valuable feedback. Marco Molter Deputy General Manager

Customer review rating 4.5/5

Maarten C. Families - Confirmed reviews ALL

It was the second time we stayed here and we actually had a better experience than last time (which was definitely not a bad experience). Our room was just a little bit more comfortable with one of the best showers I have ever had. Breakfast was great.

Dear Maarten C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room and appreciated the quality of our showers. It is also wonderful to know that our breakfast met your expectations. We look forward to welcoming you again for your third visit. Best regards Marco Molter Deputy General Manager

Customer review rating 2.0/5

Patrick G. Business - Confirmed reviews ALL

I come to the hotel quite frequently on business trips. This time was the first time I was really disappointed. The Bathroom was quite dirty, the shower was clogged I almost flooded the shower by accident and had to pull out a giant ball of hair. This has not been done in quite some time. On the bed as well were hairs and dirt.. I dont complain much and I dont have very high standards, I can usually work with small inconveniences and just move on but this amount of issues in the washroom was too much. I will continue to come but I would appreciate it if you could take this into consideration and make sure the washrooms are being cleaned properly.

Dear Patrick G., Thank you for sharing your experience with us. I sincerely apologize for the cleanliness issues you encountered during your recent stay. It is concerning to learn that the bathroom did not meet the high standards we aim to uphold. We take cleanliness very seriously, and I appreciate your feedback regarding the shower and the condition of the bed linens. Your observations are invaluable, and I will ensure that this information is communicated to our housekeeping team for further review. It is our priority to provide a comfortable and pleasant environment for all our guests, and your insights will help us in improving our services. We value your continued patronage and hope to provide you with a better experience in the future. Best regards, Marco Molter Deputy General Manager

Other web-users rate our hotel

  • 530 reviews 9.4/10 Location
  • 722 reviews 7.5/10 Room
  • 615 reviews 8.2/10 Service
  • 8 reviews 8.6/10 WiFi
  • 506 reviews 8.7/10 Breakfast
  • 270 reviews 6.7/10 Cleanliness
  • 146 reviews 6/10 Food
  • 112 reviews 5/10 Value

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