Novotel Münster City 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,363 reviews

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VON STEUBEN STR. 4 TO 6, 48143 MUENSTER, Germany

Description

Hotel extras

  • Central location not far from the main train station and city center

  • 117 modern rooms with smart TV and air conditioning

  • Sauna and fitness area on the 6th floor

  • 6 bright conference rooms with Novotel Premium Meeting concept

  • Restaurant Gold & Brown with California cuisine and snacks

Our accommodation(s)

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Hotel location

Novotel Münster City

VON STEUBEN STR. 4 TO 6
48143 MUENSTER
Germany

GPS:51.954876, 7.632117

Telephone
Fax 025159687199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOLD AND BROWN

The kitchen team of the Gold and Brown bar and restaurant spoils you with Californian and urban cuisine from noon. Balanced meals, cool drinks and a children menu meet every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,363 reviews

Comfy stay for business travelers

Customer review rating 4.0/5

Yh C. Business - Confirmed reviews ALL

Service was top-notch, and loved the breakfast selections. Room and facilities are good, but housekeeping could have checked the supplies because shampoo was empty when i needed.

Dear Yuhua C., Thank you for your kind feedback! We are glad to hear you had a comfortable stay and enjoyed the service and breakfast. We apologize for the oversight with housekeeping regarding the empty shampoo. We will make sure to address this to ensure it does not happen again. We hope to welcome you back soon for another great stay! Sincerely, Gökhan Mahmutoglu Duty Manager

Do not recommend

Customer review rating 1.5/5

T. G. Families - Confirmed reviews ALL

It was not great. We asked for a calm room but were placed on the first floor on the side of a main street. What's worse, the air conditioning was locked and we couldn't adjust it. It was super warm in the night and we had to open the window, and with that were kept awake by cars and drunk people (central station area..). We have brought this up with the reception but they said they could not help. Breakfast was mediocre.

Dear Thomas G., Thank you for your feedback. We are really sorry to hear that your stay did not meet your expectations. It is frustrating when a request for a quiet room is not honored, especially when paired with issues like the air conditioning being locked and street noise keeping you awake. We can completely understand how difficult that must have been, particularly with the location near the central station. We also apologize that the team at reception was not able to offer a solution, and that the breakfast and Wi-Fi did not live up to your needs, especially the problem with connecting the baby monitor. We will take your feedback seriously to improve our service and amenities. If you ever decide to give us another chance, we will make sure your stay is much more comfortable. Sincerely, Gökhan Mahmutoglu Duty Manager

Unfriendly staff

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms are nice and clean, just the staff isn't competent and not ahead of current promotions. Also not friendly. This also happened during our stay one year ago. Next year we will look for another accomodation.

Dear Julia B., Thank you for your feedback. We're glad to hear that you found the rooms clean and pleasant, but we're very sorry that your experience with our staff did not meet your expectations. Friendly and competent service is extremely important to us, and we regret that this was not reflected during your stay, especially since it appears to be a recurring issue. We will address this internally to ensure our team is better trained and focused on guest satisfaction. Regarding the pricing challenge, after reviewing your booking, we can confirm that the correct amount for 2 nights and 4 guests was 160 EUR, not 360 EUR. We sincerely apologize for any confusion, and rest assured, we only charged the correct amount. Should you have any further questions or concerns, please don't hesitate to reach out to us. We hope you might give us another chance to offer you a better experience during your next stay. Sincerely, Gökhan Mahmutoglu Duty Manager

Nice stay, as always

Customer review rating 4.5/5

Nathalie Business - Confirmed reviews ALL

As always, the room was clean and had everything as expected. The hotel had wonderfully helpful and professional staff and restaurant for both breakfast and dinner did not disappoint. The location made it easy to get around and also get to the office. I would definitely stay here again.

Dear Nathalie S., Thank you so much for your kind words and for being a returning guest! We're thrilled to hear that you consistently enjoy your stay with us and that our clean rooms, convenient location, and friendly, professional staff continue to meet your expectations. It’s great to know that both our breakfast and dinner offerings left a positive impression as well. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. Until then, safe travels and see you soon! Warm regards, Gökhan Mahmutoglu Duty Manager

Positives and negatives

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

*The breakfasts were very good *The ventilation system in my room was loud and disruptive *The shower drain was clogged and flooded my bathroom on my first night. This was fixed by the hotel staff *I requested a room change due to the above issues but was denied because the hotel was "completely booked". *A colleague of mine was able to get a room change because his sink was not functioning

Dear Mr. W., thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the ventilation system and the clogged shower drain in your room. Please rest assured that your feedback will be shared with the relevant departments for further improvements. Regarding the room change request, we regret any disappointments caused by the unavailability of rooms due to high occupancy. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Warm regards, Michaela Lippold Deputy General Manager

Other web-users rate our hotel

  • 601 reviews 9.2/10 Location
  • 928 reviews 8/10 Room
  • 765 reviews 8.7/10 Service
  • 35 reviews 6/10 WiFi
  • 506 reviews 8.1/10 Breakfast
  • 298 reviews 8.2/10 Cleanliness
  • 128 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.