Can’t say enough good things about the staff!!! Check in was great. The front desk individual (male) was very friendly, courteous, and went above and beyond to check us in early (our toddler was due for a nap at noon and check in wasn’t until 3 pm); although, I was instantly reprimanded by what appears to be the manager (female) that check in wasn’t until 3 pm and we were asking to check in way too early. Nonetheless, the male individual checked us in early so our son could take a nap and even upgraded us to a bigger room so our son could have his own small room. He even let our son pick out a stuffed animal as a welcome gift which made our son’s day! The staff is very helpful and resolves issues right away. Our son’s room was missing curtains and once we asked the front desk about getting curtains, the staff took care of it right away. The staff in the breakfast area was also very friendly, polite and welcoming. The rooms were remodeled with new carpets, furniture, and remodeled bathroom. HOWEVER, the windows, doors and the outside of the hotel was a shame. Those have not been remodeled and although the inside of the room was, it gave a feeling of being in an old outdated hotel. Not sure how safe the structure of the hotel is. The outside of the building was crumbling and the insulation was falling off. The balconies felt like they were about to fall off/detach from the building making it an unsafe area to be at. The room door frame was broken. It appeared that someone kicked in the door and broke the frame by the locking mechanism. They simply partially glued the frame together; however, it didn’t look like the frame/door was fixed properly. Most definitely a safety issue! Cleanliness was 100% lacking!!! The bedsheets, pillows, and fitted sheets; although appeared to be unused, had countless hairs all over!!! I had to ask housekeeping for brand new sheets that I put on myself. The entire room was extremely dusty and the bathroom was lacking cleanliness as well. The toilet had hair on it and so did the shower and floor. A plus was the free parking at the hotel. We also really liked the continental breakfast. It offered a huge variety of breakfast items, incl. scrambled eggs, bacon, meat, cheese, joghurt, Müsli, cereal, fruit, fresh bread/rolls and much more.

great experience to overlook sauerland landscape from the hotel balcony

Very good experience, pity that hotel does not accept animals. Why?

Very pleasant stay, even though it was very short. Don't be put off by the somewhat austere outward appearance of the hotel, inside, it's pretty good for the money.

Alles okay