Mercure Hotel Luedenscheid

Mercure Hotel Luedenscheid 4 stars

Customer review rating (ALL Rating) 4.2/5 236 reviews

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Description

Hotel extras

  • Free WIFI throughout the hotel

  • Four e-charging columns directly at the hotel

  • Quiet location in the city park

  • Free car park right at the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Luedenscheid

Parkstr. 66
58509 LUEDENSCHEID
Germany

  • BY BUS:  STADTPARK Linie 47

  • By plane

    DORTMUND At 55km / 34.18 miles

  • By plane

    DUESSELDORF At 95km / 59.04 miles

  • By plane

    KOLN BONN At 110km / 68.75 miles

  • By car

    LUEDENSCHEID At 7km / 4.35 miles

  • By car

    LUEDENSCHEID NORTH At 8km / 4.97 miles

  • By car

    LUEDENSCHEID SOUTH At 7km / 4.35 miles

  • By train

    LUEDENSCHEID HAUPTBAHNOF At 2km / 1.24 miles

GPS:51.217604, 7.610669

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR Non contractual photo

Our bar is a great place to relax and socialize. In a contemporary setting, you can enjoy your favorite tipple and a selection of popular snacks from 5pm to 1am.

Our accommodation(s)

In 4-star Mercure Hotel Lüdenscheid you can choose between standard, superior, privilege rooms & a privilege suite. All 170 newly renovated rooms have free WiFi and kettles for making coffee and tea. Flatscreen TV with a wide range of international channels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  236 reviews

TripAdvisor Rating  4.0/5  447 reviews

Lovely Staff

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Can’t say enough good things about the staff!!! Check in was great. The front desk individual (male) was very friendly, courteous, and went above and beyond to check us in early (our toddler was due for a nap at noon and check in wasn’t until 3 pm); although, I was instantly reprimanded by what appears to be the manager (female) that check in wasn’t until 3 pm and we were asking to check in way too early. Nonetheless, the male individual checked us in early so our son could take a nap and even upgraded us to a bigger room so our son could have his own small room. He even let our son pick out a stuffed animal as a welcome gift which made our son’s day! The staff is very helpful and resolves issues right away. Our son’s room was missing curtains and once we asked the front desk about getting curtains, the staff took care of it right away. The staff in the breakfast area was also very friendly, polite and welcoming. The rooms were remodeled with new carpets, furniture, and remodeled bathroom. HOWEVER, the windows, doors and the outside of the hotel was a shame. Those have not been remodeled and although the inside of the room was, it gave a feeling of being in an old outdated hotel. Not sure how safe the structure of the hotel is. The outside of the building was crumbling and the insulation was falling off. The balconies felt like they were about to fall off/detach from the building making it an unsafe area to be at. The room door frame was broken. It appeared that someone kicked in the door and broke the frame by the locking mechanism. They simply partially glued the frame together; however, it didn’t look like the frame/door was fixed properly. Most definitely a safety issue! Cleanliness was 100% lacking!!! The bedsheets, pillows, and fitted sheets; although appeared to be unused, had countless hairs all over!!! I had to ask housekeeping for brand new sheets that I put on myself. The entire room was extremely dusty and the bathroom was lacking cleanliness as well. The toilet had hair on it and so did the shower and floor. A plus was the free parking at the hotel. We also really liked the continental breakfast. It offered a huge variety of breakfast items, incl. scrambled eggs, bacon, meat, cheese, joghurt, Müsli, cereal, fruit, fresh bread/rolls and much more.

Dear Otylia M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Luedenscheid. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Luedenscheid Katja Guenther General Manager

good location

Customer review rating 4.0/5

Howk Families - Confirmed reviews ALL

great experience to overlook sauerland landscape from the hotel balcony

Dear Howook O., We very much appreciate your comments regarding your stay at the Mercure Hotel Luedenscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Luedenscheid Katja Günther General Manager

Nice hotel with big parking in quiet area.

Customer review rating 4.5/5

Joa Families - Confirmed reviews ALL

Very good experience, pity that hotel does not accept animals. Why?

Very pleasant and helpful staff, clean and tidy with a great swimming pool

Customer review rating 4.5/5

Richard Families - Confirmed reviews ALL

Very pleasant stay, even though it was very short. Don't be put off by the somewhat austere outward appearance of the hotel, inside, it's pretty good for the money.

Dear Richard M., We very much appreciate your comments regarding your stay at the Mercure Hotel Luedenscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Luedenscheid Katja Guenther General Manager

Alles okay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Alles okay

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