Mercure Hotel Bochum City

Customer review rating (ALL Rating) 4.3/5 723 reviews

Best price
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Mercure Hotel Bochum City - Image 1
Mercure Hotel Bochum City - Image 2
Mercure Hotel Bochum City - Image 3
Mercure Hotel Bochum City - Image 4
Massenbergstrasse 19 21, 44787 BOCHUM, Germany

Description

Hotel extras

  • Central downtown location, opposite the main station, perfect connection to all major freeways

  • Startlight Express, Mining Museum, Planetarium, Bermuda Triangle, all in walking distance

  • Our local pride, "VfL Bochum 1848" at the Vonovia Stadium 20 min. walk away

  • 10 multifunctional event rooms with state-of-the-art technology and daylight

  • 80 underground parking spaces in the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with double bed

Photo out of - Standard room with double bed

Our double standard rooms – perfectly tailored to your needs. In addition to a 55 inch TV and a phone, they feature a high-quality bed, comfortable seating, a functional workspace with free Wi-Fi, and a Nespresso coffee machine.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 3 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View or Courtyard View
See availabilities

Our twin standard rooms – perfectly tailored to your needs. In addition to a 55 inch TV and a phone, they feature a high-quality bed, comfortable seating, a functional workspace with free Wi-Fi, and a Nespresso coffee machine.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Our single superior rooms have a high-quality bed, a great view over the city, a 55 inch TV with Chromecast and data cable, a functional workspace with mobile phone charging station, free WIFI and a Nespresso coffee machine.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
1
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Our double superior rooms feature a high-quality bed, a great view over the city, a 55 inch TV with Chromecast and data cable, a functional workspace with a phone charging station, free Wi-Fi, and a Nespresso coffee machine.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Our twin superior rooms feature a high-quality bed, a great view over the city, a 55 inch TV with Chromecast and data cable, a functional workspace with a phone charging station, free Wi-Fi, and a Nespresso coffee machine.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Single privilege rooms include additional VIP bathroom facilities, bathrobes, mini-bar, Nespresso machine, 55 inch 4K UHD TV, Chromecast and Ethernet cable, functional workspace, free WIFI mobile phone charging station and the highest view over Bochum.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
1
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Double privilege rooms include additional VIP bathroom facilities, bathrobes, mini-bar, Nespresso machine, 55 inch 4K UHD TV, Chromecast and Ethernet cable, functional workspace, free WIFI mobile phone charging station and the highest view over Bochum.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

The Twin Privilege rooms - offer extra VIP bathroom amenities, a bathrobe, minibar, Nespresso machine, 55 inch 4K UHD TV, Chromecast and data cables, a functional workspace, free Wi-Fi, mobile phone charging station, and the best view over Bochum.

  • Views:

    City View or Courtyard View or Panorama view

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Free movies/video
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Mercure Hotel Bochum City

Massenbergstrasse 19 21
44787 BOCHUM
Germany

GPS:51.48042, 7.22364

Telephone
Fax +49 234 9692222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 162 rooms
  • One room for people with reduced mobility
  • 9 connecting rooms
  • 162 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Play area
  • Tourist guide for families

Well-being

Mini-Gym

  • On site
  • Sauna room Additional charge
  • On site
  • Indoor parking
  • Public
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.7 m / 5.57 ft

  • Parking pricing: 23 EUR 23 EUR Per day
  • Parking for a month
  • Parking for a week

TWINT BISTRO BAR AND RESTAURANT

Photo out of - TWINT BISTRO BAR AND RESTAURANT

In our TwinT. Bistro you can enjoy culinary diversity, regional beer and dishes in a relaxed atmosphere by the fireplace. Our opening hours may vary slightly depending on the season or event. We recommend that you check in advance.

Cooking style
International
Capacity
135
Accessibility
Accessible service
44787 Bochum, Germany
Telephone +49 234 9692600

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Light menu
  • Gluten-free menu
  • Vegetarian menu

In our TwinT. Bistro you can enjoy culinary diversity, regional beer and dishes in a relaxed atmosphere by the fireplace. Our opening hours may vary slightly depending on the season or event. We recommend that you check in advance.

In our TwinT. Bar you can enjoy regional beer, fine wines or exceptional cocktails. Our opening hours may vary slightly depending on the season or event. We recommend that you check in advance.

Increase your strength or endurance: Our small gym allows you to do both with high-quality fitness equipment. The gym is available 24 hours a day, while the sauna is open from 6 a.m. to 10 p.m. (EUR 8).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  723 reviews

Customer review rating 4.0/5

Lone B. Business - Confirmed reviews ALL

Dear Lone, Thank you for your kind words regarding our breakfast and the cleanliness of our rooms. We appreciate your feedback about the scent in the corridor and will take it into consideration as we strive to enhance our guests' experience. Best regards, Mercure Hotel Bochum City

Customer review rating 3.0/5

Brent N. Business - Confirmed reviews ALL

Dear Brent, Thank you for sharing your feedback regarding your recent stay. I regret that your check-in and check-out experience did not meet your expectations due to the automated machines. Your comments will be taken into consideration as we aim to enhance our services. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

Michele B. Business - Confirmed reviews ALL

Dear Michele, Thank you for your kind feedback regarding your recent group stay at Mercure Hotel Bochum City. We are delighted to hear that you found our location convenient and our staff exceptionally helpful. It is always our goal to provide a pleasant experience for our guests, and we appreciate your insights about the comfort of our rooms. Your note regarding the height of the tubs is valuable, and we will consider it for future improvements. Thank you once again for your review, and we look forward to welcoming you and your group back in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 4.0/5

Peter H. Business - Confirmed reviews ALL

Dear Peter, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed our breakfast, and appreciated the cleanliness of your room. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 1.5/5

Martin K. Business - Confirmed reviews ALL

Dear Martin, Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Bochum City. We sincerely appreciate your loyalty over the past decade and are disheartened to learn about your recent experience. We acknowledge your concerns regarding the check-in process. Our kiosks are intended to streamline your arrival, and we regret any inconvenience caused by having to re-enter your details. Regarding the coffee capsules, we strive to ensure that all amenities meet our guests' expectations, and we will review our supply practices to improve this aspect of your stay. We recognize the importance of quality breakfast offerings and will address the feedback on the milk and juice options. Additionally, we sincerely apologize for the confusion caused by the fire alarm and understand the anxiety it may have created. Communication during such events is crucial, and we will work to enhance our procedures. We value your feedback as it helps us to improve our services, and we hope to welcome you back for a more enjoyable experience in the future. Best regards, Mercure Hotel Bochum City

Dear Lone, Thank you for your kind words regarding our breakfast and the cleanliness of our rooms. We appreciate your feedback about the scent in the corridor and will take it into consideration as we strive to enhance our guests' experience. Best regards, Mercure Hotel Bochum City

Customer review rating 3.0/5

Brent N. Business - Confirmed reviews ALL

Room was good. Breakfast good. Check-in / check out awful.

Dear Brent, Thank you for sharing your feedback regarding your recent stay. I regret that your check-in and check-out experience did not meet your expectations due to the automated machines. Your comments will be taken into consideration as we aim to enhance our services. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

Michele B. Business - Confirmed reviews ALL

I am a travel agent. I recently had the pleasure of having a group stay at the Mercure Bochum. They were extremely well organized and just over the top helpful! Easy access to the "Bermuda Triangle", the main station, the planetarium, and all of the best parts of the city. Rooms are comfy, just one warning about the tubs - they are high, but out of 12 people we did not have an issue.

Dear Michele, Thank you for your kind feedback regarding your recent group stay at Mercure Hotel Bochum City. We are delighted to hear that you found our location convenient and our staff exceptionally helpful. It is always our goal to provide a pleasant experience for our guests, and we appreciate your insights about the comfort of our rooms. Your note regarding the height of the tubs is valuable, and we will consider it for future improvements. Thank you once again for your review, and we look forward to welcoming you and your group back in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 4.0/5

Peter H. Business - Confirmed reviews ALL

Excellent hotel in Central Bochum good breakfast and a clean and tidy room.

Dear Peter, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed our breakfast, and appreciated the cleanliness of your room. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 1.5/5

Martin K. Business - Confirmed reviews ALL

It started with the check-in kiosks. I've been staying at this hotel several times a year for the past 10 years, and now, every time I check in, I need to re-enter my details. The room quality is ok, but there were no coffee capsules. Had to get them downstairs. Breakfast is still good, but there is no longer any fresh milk (only UHT), and orange juice has been replaced by orange nectar sugar water. There was a false fire alarm at midnight, but nobody there to tell us anything. Overall I am under the impression that while the prices keep going up, the hotel keeps reducing its service level. The only thing that still has me coming back is the proximity to town and especially the station.

Dear Martin, Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Bochum City. We sincerely appreciate your loyalty over the past decade and are disheartened to learn about your recent experience. We acknowledge your concerns regarding the check-in process. Our kiosks are intended to streamline your arrival, and we regret any inconvenience caused by having to re-enter your details. Regarding the coffee capsules, we strive to ensure that all amenities meet our guests' expectations, and we will review our supply practices to improve this aspect of your stay. We recognize the importance of quality breakfast offerings and will address the feedback on the milk and juice options. Additionally, we sincerely apologize for the confusion caused by the fire alarm and understand the anxiety it may have created. Communication during such events is crucial, and we will work to enhance our procedures. We value your feedback as it helps us to improve our services, and we hope to welcome you back for a more enjoyable experience in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 4.5/5

Stephen P. Couples - Confirmed reviews ALL

Everything was good regarding the room and cleanliness, as well as bar staff, however a warning for people with very large cars, it's very tight turning coming into the garage. One bad point was that there was still one hour to go until breakfast was officially finished, but nothing was replenished and that was rather disappointing as there were still plenty of people wanting items of food.

Dear Stephen, Thank you for your valuable feedback regarding your recent stay. We are pleased to hear that you enjoyed the hotel's location, cleanliness, and the service provided by our bar staff. However, we regret that your breakfast experience did not meet expectations, as replenishing items is essential to ensure all guests are satisfied. We appreciate your input regarding the garage access, and we will consider this for future improvements. Your comments help us enhance our services for all guests. Best regards, Mercure Hotel Bochum City

Customer review rating 4.0/5

Amira H. Families - Confirmed reviews ALL

Good location and amenities, but room smelled like smoke

Dear Amira, Thank you for your feedback. We are pleased to hear that you appreciated our location and amenities. However, we regret that the room did not meet your expectations due to a smoke odor. Your comments will be taken into consideration as we strive to enhance our guest experience. Best regards, Mercure Hotel Bochum City

Customer review rating 1.5/5

Olaf D. Business - Confirmed reviews ALL

two reasons: 1.) the bath tube was fairly 'dirty' - it was too late to get it fixed so I needed to put a towel inside to not stand directly on the dirt.. 2.) in the elevator it was very clearly mentionted that the restaurant was closed (MON, WED, THU) but in fact it was also closed on TUE..

Dear Olaf, Thank you for sharing your feedback. I apologize for the condition of the bath tub, as cleanliness is a priority for us. Your comments will be addressed with our housekeeping team to ensure such oversights are minimized. Additionally, I regret the confusion regarding our restaurant hours; clear communication is essential, and we appreciate your observation. We will review the signage to prevent future discrepancies. Best regards, Mercure Hotel Bochum City

Customer review rating 2.5/5

Peter L. Business - Confirmed reviews ALL

The automation initiative has severely restricted the convenience of the hotel. Among other problems, I already filled out this survey.

Dear Peter, Thank you for sharing your feedback regarding your recent experience at our hotel. We understand that our automation initiative may have presented certain challenges, and we appreciate your input as we strive to enhance our services. Best regards, Mercure Hotel Bochum City

Customer review rating 4.0/5

Julie F. Couples - Confirmed reviews ALL

Overall the stay was good, the feedback that I would give you, are the state of the towels, both myself and husband (I own my own travel business) and another couple (clients of mine) were absolutely appauled at the state of the towels in our rooms, they were stained, grey in colour and very very worn out. It is a shame that the rest of the hotel, and the room was all in great order but the thought of drying off with towels in this condition really left a poor experience for all of us. We did come down and get fresh towels and they were better but still not what you would expect from a hotel of your rating. Very disappointing

Dear Julie F., Thank you for taking the time to share your experience at Mercure Hotel Bochum City. We are pleased to hear that you found our location convenient and that your overall stay was satisfactory. However, I sincerely apologize for the condition of the towels in your room. It is our commitment to provide all our guests with high-quality amenities, and I regret that the towels did not meet these standards during your visit. Your feedback regarding their state has been noted, and we will review our laundry process to ensure that such issues are addressed appropriately. We appreciate your understanding in accepting fresh towels, but I acknowledge that they should have been of better quality from the outset. Your insights are invaluable as they help us improve our services for future guests. Thank you once again for your feedback, and I hope to welcome you back to our hotel under more favorable circumstances in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 3.5/5

John W. Families - Confirmed reviews ALL

Good location, comfortable beds, breakfast area employees very friendly and professional, nice breakfast selection and quality. Unfortunately, while I know the air conditioning was under some stress due to high temperatures during part of our stay, Room 1315 was simply too warm for our comfort [I had two other rooms under my name, and both were noticeably cooler]. We requested a fan--the first of which did not work--and even with it the room was warm. As a result, I don't believe I'd return to the Mercure during warmer months but would certainly keep it in mind for other seasons.

Dear John w., Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Bochum City. We are pleased to hear that you found our location convenient and enjoyed the comfort of our beds, as well as the friendly service provided by our breakfast area staff. We sincerely apologize for the discomfort you experienced due to the temperature in your room. We understand that a pleasant environment is crucial for a good stay. It is unfortunate that the fan provided did not meet your expectations. Your comments about the air conditioning have been duly noted, and we will review our systems to ensure a more comfortable experience for future guests. We appreciate your understanding regarding the circumstances and hope to welcome you back during cooler months. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

Nigel M. Families - Confirmed reviews ALL

The hotel was very nice, a good location and an amazing view from the room. I enjoyed the breakfasts and thought the robots were very cool. Everything was satisfactory! One small thing I would like to see improved, is the TVs seemed to have motion smoothing on, and it wasn’t clear on how I could turn this off. Otherwise, I have no complaints, and look forward to visiting again in the future!

Dear Nigel M., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Bochum City. We are pleased to hear that you enjoyed the location, the view from your room, and our breakfast offerings. Your comments about the motion smoothing on the television have been noted, and we appreciate your suggestion for improvement. We strive to enhance our guest experience, and your input is invaluable. We look forward to welcoming you back in the future! Goodbye, Mercure Hotel Bochum City

Customer review rating 5.0/5

Adam T. Families - Confirmed reviews ALL

After a long journey, it was so nice to be welcomed in such a nice, relaxed way

Dear Adam T., Thank you for your kind words regarding your stay. We are delighted to hear that you found our atmosphere welcoming and comfortable after your long journey. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

William H. Solo - Confirmed reviews ALL

Adjacent to the Station and fitted out to a high stnadard with goofd size roomns. I has 2 (!) Medical emergencies and the staff could not have been more helpful

Dear William, Thank you for your kind words regarding our location, room quality, and the support provided by our staff during your medical emergencies. We are pleased to hear that you had a positive experience at our hotel. Best regards, Mercure Hotel Bochum City

Customer review rating 4.0/5

Stephan A. Solo - Confirmed reviews ALL

All good, but I had Pb in downloading the digital key

Dear Mr. A., Thank you for your positive feedback regarding our central location. We appreciate your comments and sincerely apologize for the inconvenience you experienced while downloading the digital key. Your experience is important to us, and we will take your input into consideration for future improvements. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

Helge B. C. Families - Confirmed reviews ALL

Everything was good!

Dear Helge B. C., Thank you for your positive feedback. We are pleased to know that you found our location convenient and that your experience met your expectations. We hope to welcome you back in the future for another enjoyable stay. Best regards, Mercure Hotel Bochum City

Customer review rating 5.0/5

Peter M. Business - Confirmed reviews ALL

very pleasant stay, thank you

Dear Peter, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Hotel Bochum City

Customer review rating 4.5/5

Christopher A. Business - Confirmed reviews ALL

A brief 2-night business trip to Bochum, the hotel provided a comfortable location to stay.

Dear Christopher , Thank you for sharing your feedback regarding your recent business trip to Bochum. We are pleased to hear that you found our hotel to be a comfortable location for your stay. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Mercure Hotel Bochum City

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Stayed a couple of nights and found the staff welcoming and friendly. Room was spacious and well appointed. Breakfast was fine with very large selection for all tastes although once or twice things were not replenished very quickly

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our staff welcoming and enjoyed the spacious room. We appreciate your feedback on the breakfast replenishment and will certainly take it into consideration for improvement. Best regards, Mercure Hotel Bochum City

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very nice and seems to have been recently renovated- I understand the hotel is in the centre of Bochum but my only disappointment is we travelled with a dog cost extra £35 and then parking for 10 hours 23 euros don’t think that is justified

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our central location and the recent renovations. However, I understand your concerns regarding the additional fees for bringing your dog and parking. These charges are part of our policy to ensure the comfort and convenience of all our guests. We value your input and hope to enhance your experience in the future. Goodbye, Mercure Hotel Bochum City

Other web-users rate our hotel

  • 850 reviews 9.1/10 Location
  • 1,196 reviews 7.3/10 Room
  • 859 reviews 7.6/10 Service
  • 65 reviews 4.4/10 WiFi
  • 850 reviews 8.8/10 Breakfast
  • 492 reviews 7.9/10 Cleanliness
  • 253 reviews 5.3/10 Amenities
  • 224 reviews 5.2/10 Food

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