Mercure Hotel Hagen 4 stars

Name: Mercure Hotel Hagen
Address: HAGEN, 58093, GERMANY
Telephone: (+49)23313910
Rating: 4.6

Customer review rating 4.6/5 435 reviews

ALLSAFE approved hotel

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+ 18 Services

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Mercure Hotel Hagen

Hotel for travellers looking for local and authentic experiences

Due to the current situation, Our hotel will remain closed from 12.18.2020 to 01.10.2021. My team and I are looking forward to welcoming you back soon.

Christiane STRAUBE, Hotel Manager

In each of the 146 rooms at the Mercure Hotel Hagen, you will find free WIFI access, tea and coffee-making facilities and a flat-screen TV. The 4-star hotel boasts eight meeting rooms for events of up to 300 people. In addition, there is a restaurant, a bar with an open fire, a sauna and a new fitness center. An undercover car park is located close to the hotel. Thanks to the central location of the hotel, you can reach the pedestrian zone quickly and easily.

The young capital of Hagen is the gateway to Sauerland: situated on the edge of the Ruhr region, the city borders the Westphalian city of Dortmund to the north and the southern edge of the city marks the transition into formerly rural southern Westphalia.

Hotel extras

An ALLSAFE certified hotel
Free WiFi throughout the hotel.
Car park right at the hotel
Central location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Free use of WIFI in all public areas
- WIFI in your room
- WIFI access
Parking
- Public outdoor parking (Paying)
- Bus/coach parking area
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
Reception open 24 hours a day
Laundry
- Dry cleaning / Ironing
- Shoe shine machine
Boutiques/shopping
- Beauty salon (Nearby)
- Gift shop/newspaper shop (Nearby)
- Hairdressing salon (Nearby)
Porter

Breakfast included in the price
- Special Breakfast Rate (Paying) Because great days always start with a good breakfast. stock up on treats and vitamins! Breakfast that's always delicious and tailored to your well-being and enjoyment.
- Breakfast included in the price
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-22:00
- Opening hours : Week-end 06:30-22:00

Fitness centre
Sauna

10 meeting room(s)
Conventions hotel
Copy/print service available

Hotel location

Mercure Hotel Hagen

Wasserloses Tal 4
58093
hagen
germany

Tel: +4923313910

Fax: (+49)2331391153

Contact email :

Check-in from 15h00

Check out up to 12h00

518 : 518 STADTHALLE

By plane
DORTMUND At 36km / 22.37 miles
By plane
DUESSELDORF At 65km / 40.63 miles
By car
BAB A1 HAGEN WEST At 8km / 5 miles
By car
BAB A45 HAGEN SUED At 3km / 1.88 miles
By train
HAGEN HBF At 3km / 1.88 miles

GPS :51.35368, 7.484758

Our accommodation(s)

The 4-star Mercure Hotel Hagen has 146 rooms, all with free WIFI included. Choose between a Single Room with French bed, a Double Room with double bed or twin beds, or opt for one of our two Suites. Two children aged up to 16 can stay in your room free of charge.

Standard Double Room

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Standard Room with a queen-size bed

Max. number of persons: 1
Area: From 16 m² / 172 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Standard Room with twin beds

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Room with double bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Room with a double bed and sofa bed

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

The restaurant will spoil you with international specialties - which can also be enjoyed on the large terrace in summer. You can look forward to exceptional moments of pleasure by visiting us from midday through 2pm and 6pm through 10pm.

Lunch

12:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Our bar is a great place to relax and socialize. In a contemporary setting, you can enjoy your favorite tipple and a selection of popular dishes from 5pm to 1am.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 280 m²
Maximum capacity: 200 people
Maximum banquet capacity: 160 people

Find out more

Good stay for a night

Claudia B. Families - 05/10/2020 Confirmed reviews ALL

we stay once a year at the hotel, and overall the experience is always good. This time however there were problems with the hot water. Already upon arrival at 3pm we realized that water was not heating up and reported it to the front desk, but when we returned at 9pm, still same situation. My husband then found a little control under the sink that when turned, made us have hot water. Next morning however, again no hot water, and seems that was hotel wide. (friends who also stayed at the hotel did not have hot water either). We mentioned it upon checkout and they compensated us with free parking. Hotel was well booked and had a basketball team in house, which all went for breakfast at the same time - obviously - this could have been anticipated as they would all leave together too by bus. As a result, breakfast area at 9:15 on sunday was full and the buffet choices were almost empty. Covid policies like in which direction to "walk" around the buffet were not followed. plastic gloves were available, but it was not clear if they are mandatory to use (in the state of Sachsen-Anhalt, they are mandatory to use if breakfast is buffet style and the service reminds people of it). The service team tried their best with clearing and sanitizing the tables once people left and to fill the empty items in the buffet. Overall, a better solution under Covid19 circumstances would have been to provide the basketball team a separate breakfast area with separate buffet. In the room, Covid19 hygiene rules can be improved to avoid multiple guests touching as these are very unlikely to be changed or disinfected each time e.g. glasses in the bathroom could be wrapped e.g. notepad and pen on bedside table could be removed (all other guest material like hotel info is already removed)

Yes, they did it!

998j_rgw Business - 14/10/2019 TripAdvisor review

It was really my pleasure to stay at this hotel - Hotel Hagen. beautiful stuffed, well managed, excellent service, easy to get there, good Restaurants and Shoppings around. So, take your Chance and join this nice hotel!

Always a first class service at Mercure, Hagen.

Brian H. Couples - 13/09/2019 Confirmed reviews ALL

Easy check-in, and shown to a perfect room. This is the reason we always come back to this Mercure Hotel. We particuarly enjoy the breakfast served in the restaurant. Polite and friendly staff. Thank you.

Dear Brian H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Langdor Hotel GmbH Mercure Hotel Hagen Sabine Schäl Emfpangsleiterin

Lack of air conditioning

Mike P Solo travel - 31/07/2019 TripAdvisor review

The only inconvenient for me it was the lack of air conditioning. The high temperature in Hagen was unbearable. The breakfast was great, easy to walk around the hotel, next to the city center and the staff are very kind.

convenient hotel

Andrii201 Friends getaway - 02/07/2019 TripAdvisor review

Excellent staff, cozy accommodation, nearby with airport, great breakfast, quiet city, clean room, fast service, great value for money, nearby transport communication, easy to reach to any town, cozy bed

Professional, friendly service combined with comfortable surroundings

Brian H. Couples - 18/05/2019 Confirmed reviews ALL

We are regular visitors to Mercure Hagen, but on this occasion it fell on my wife's birthday. We were lucky to be offered a suite, and we enjoyed the extra comfort. We used the hotel restaurant and the service was friendly and the food of high quality. We look forward to our next visit to Mercure Hagen

Another comfortable stay in Mercure, Hagen.

Cruiser21393281837 Couples - 15/05/2019 TripAdvisor review

We arrived on my wife's birthday and we were upgraded to a suite. We are regular customers in this hotel and we have always appreciated their care and attention. We enjoyed a tasty meal in the restaurant with friendly service. We look forward to our next visit.

A home away from home

Ger O. Solo - 13/02/2019 Confirmed reviews ALL

The Mercure Hagen is a spacious hotel which has achieved a good balance of temperature. Despite the high occupancy rate it never feels crowded. I have visited 9 times in 40 months, and it is a pleasure that the hotel reserves the same room for me each time. I am not crazy about the pillows, so I bring my own! Also, a mini-fridge in the room would be a big improvement, especially in the summer, and for those guests who stay longer than a week. Staff are helpful, especially Frederick, who is to be commended highly for his natural courtesy. I go to Hagen to visit a friend who is sadly unwell and lives in residential care, and at the end of each day it is a comfort to return to a hotel which is bright and clean. A price reduction for guests who spend longer than a month in the hotel each year would be nice - management take notice! Weekends are a little noisier, but only rarely to the extent of being bothersome. Thank you to everybody.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Hagen Langdor Hotel GmbH Sabine Schäl Front Office Manager

The best hotel in Hagen

Anonymous Families - 22/12/2018 Confirmed reviews ALL

Everything was just perfect: friendliness of staff, nice room, excellent breakfast.

Sehr geehrter Herr W., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Wir wünschen Ihnen und Ihrer Familie ein frohes Weihnachtsfest und einen guten Rutsch ins Jahr 2019! Mit freundlichen Grüßen, Franziska Dammköhler Stellv. Empfangsleitung

perfect, as always!

Aw Families - 01/10/2018 Confirmed reviews ALL

Nice room, excellent breakfast, and superb service and staff.

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hagen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Mercure Hagen Langdor Hotel GmbH Sabine Schäl Empfangsleiterin

Very good service

Brian H. Couples - 13/08/2018 Confirmed reviews ALL

Very fast check-in. We were given the room we selected. Very quiet night giving a good sleep. Breakfast was superb, as usual. Check-out just as fast as upon arrival. Very effecient staff.

Dear Brian H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Hagen Langdor Hotel GmbH Sabine Schäl Empfangsleiterin

Good price, location

Anonymous Families - 13/08/2018 Confirmed reviews ALL

No AC, but we were able to have a fan in the room. We stayed for two full weeks and while the beds were made each day, the sheets were never changed during our stay. Housekeeping could have been better. Hospitality at the front desk and restaurant were excellent.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Hagen Langdor Hotel GmbH Sabine Schäl Empfangsleiterin

Good visit, friendly people

Theo Couples - 09/08/2018 Confirmed reviews ALL

Excellent room, very friendly and helpful people! However with outside temperature of over 35 degrees the temperature in the rooms do get a little high … Very service oriented breakfast, restaurant and bar crew. thank you Team!

Dear Theo H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Hagen Langdor Hotel GmbH Sabine Schäl Empfangsleiterin

All the amenities and some extra

Geoff Business - 21/06/2018 Confirmed reviews ALL

Friendly reception, professional staff in restaurant. WiFi. Rooms clean and tidy. Maybe a coffee table in all the rooms with sofas would be useful.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hagen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schäl Front Office Manager

Very practical & friendly staff

MajaBAusN Family - 24/05/2018 TripAdvisor review

A Mercure hotel in line with its standards. Parking lot just in front. Clean and light rooms. Friendly staff and a huge breakfast buffet with the possibility to sit in on the terrasse in fine weather.

One night stay

annatX6446EP Family - 03/01/2018 TripAdvisor review

Very pleased with the hotel. The room was spacious, clean, and modern. Breakfast was included and was very fresh with a large selection of hot and cold food. Over all a nice hotel and would recommend it.

Comfortable and quiet.

Brian H Family - 05/11/2017 TripAdvisor review

This was our 9th visit to Mercure Hagen. We like the atmosphere, quality of food and excellent parking facilities. The staff are polite and helpful. We will definitely return to Hagen on our future trips.

Anonymous Couples - 12/02/2017 Confirmed reviews ALL

Alles o.k.

great staff

lovegroveCoTipperary Couples - 20/11/2016 TripAdvisor review

the hotel was great but the best thing was the staff miss schmidt sorry can spell first name but it started with a f was lovely she had an answer for all our questions and we had breakfast was good with a great choice

Great stay at Mercure Hagen

374joewi Family - 27/09/2016 TripAdvisor review

Very friendly and warm welcome and perfect service. I would recommend an executive room for a comfortable stay. The location ist near to the city center, it's only a 10 min. walk. We had a great stay .

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