Mercure Hotel Hagen 4 stars

We arrived on my wife's birthday and we were upgraded to a suite. We are regular customers in this hotel and we have always appreciated their care and attention. We enjoyed a tasty meal in the restaurant with friendly service. We look forward to our next visit.

The Mercure Hagen is a spacious hotel which has achieved a good balance of temperature. Despite the high occupancy rate it never feels crowded. I have visited 9 times in 40 months, and it is a pleasure that the hotel reserves the same room for me each time. I am not crazy about the pillows, so I bring my own! Also, a mini-fridge in the room would be a big improvement, especially in the summer, and for those guests who stay longer than a week. Staff are helpful, especially Frederick, who is to be commended highly for his natural courtesy. I go to Hagen to visit a friend who is sadly unwell and lives in residential care, and at the end of each day it is a comfort to return to a hotel which is bright and clean. A price reduction for guests who spend longer than a month in the hotel each year would be nice - management take notice! Weekends are a little noisier, but only rarely to the extent of being bothersome. Thank you to everybody.

Everything was just perfect: friendliness of staff, nice room, excellent breakfast.

Nice room, excellent breakfast, and superb service and staff.

Very fast check-in. We were given the room we selected. Very quiet night giving a good sleep. Breakfast was superb, as usual. Check-out just as fast as upon arrival. Very effecient staff.

No AC, but we were able to have a fan in the room. We stayed for two full weeks and while the beds were made each day, the sheets were never changed during our stay. Housekeeping could have been better. Hospitality at the front desk and restaurant were excellent.

Excellent room, very friendly and helpful people! However with outside temperature of over 35 degrees the temperature in the rooms do get a little high … Very service oriented breakfast, restaurant and bar crew. thank you Team!

Friendly reception, professional staff in restaurant. WiFi. Rooms clean and tidy. Maybe a coffee table in all the rooms with sofas would be useful.

A Mercure hotel in line with its standards. Parking lot just in front. Clean and light rooms. Friendly staff and a huge breakfast buffet with the possibility to sit in on the terrasse in fine weather.

Very pleased with the hotel. The room was spacious, clean, and modern. Breakfast was included and was very fresh with a large selection of hot and cold food. Over all a nice hotel and would recommend it.

This was our 9th visit to Mercure Hagen. We like the atmosphere, quality of food and excellent parking facilities. The staff are polite and helpful. We will definitely return to Hagen on our future trips.

Alles o.k.

the hotel was great but the best thing was the staff miss schmidt sorry can spell first name but it started with a f was lovely she had an answer for all our questions and we had breakfast was good with a great choice

Very friendly and warm welcome and perfect service. I would recommend an executive room for a comfortable stay. The location ist near to the city center, it's only a 10 min. walk. We had a great stay .

Friendly staff, nice location, great breakfast buffet.