Mercure Hotel Hagen 4 stars

Customer review rating (ALL Rating) 4.1/5 680 reviews

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Description

Hotel extras

  • Located right next to Stadthalle Hagen and 5-min. walk to Elbershallen

  • Car park with roof directly by the hotel

  • 8 conference rooms for up to 300 people

  • Sauna and fitness area with massage offer

  • Free WIFI throughout the hotel.

Our accommodation(s)

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Hotel location

Mercure Hotel Hagen

Wasserloses Tal 4
58093 HAGEN
Germany

GPS:51.35368, 7.484758

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a varied buffet or daily specials from Monday to Friday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  680 reviews

TripAdvisor Rating  4.0/5  564 reviews

NO Airconditioning

Customer review rating 1.5/5

Kaleems Families - Confirmed reviews ALL

We booked two rooms in this 4star hotel for one week, as a family travelling from Ireland, for the Euros2024. All seemed well, until we entered our room & realised there was no airconditioning. This is something that should be highlighted with the facilities, so guests can make an informed choice. It didnt help that we arrived last week of June, when temperatures were above 30 degrees celsius. I did ask at the desk about this, and was told: This is Germany. At no point were we offered a portable fan/cooler. This spoilt our entire stay, as we dreaded returning to the rooms, which were over-heated, despite leaving the window open all day. There were no safes in the room, no drawers, no mini-bar. But plenty of cobwebs. The bed had not been cleaned underneath, with somebodys socks still there. The buffet breakfast was not too bad. With limited options for vegetarians. I would have liked the scrambled eggs, but they were in the same steamer as the bacon.

Good Hotel but cutbacks affecting quality of stay

Customer review rating 3.5/5

Gandrewz Business - Confirmed reviews ALL

I stayed in a superior room for 9 nights. The room was comfortable but warm. I have only ticked satisfied because of the policy of not servicing the rooms unless requested whilst I am ok with not making up the room I expect superior rooms to have coffee etc replenished. As their is no air conditioning I drank the complementary bottled water at night but am not happy that the water is only supplied at check in. Perhaps I should check out and check in every day. My room 212 was just above the restaurant/bar with its outside tables, this meant that on some nights I was disturbed by other guests sitting outside

Dear Mr. Gandrewz, Thank you for taking the time to let us know what you think about your stay with us. Although we regret that you did not have a better experience with us, your review will help us to further improve the quality of service. For the sake of the environment, we have introduced the concept into our hotel of only cleaning the rooms when the guests really need it. The environmental cards are also available in the rooms. When the room is cleaned, you always get new coffee sachets, otherwise you can get them at reception if you need them. But the water bottle is only available free of charge once on the day of arrival. In the entrance area you will find a refrigerator where you can purchase water for a fee. If availability allows, we are willing to exchange the rooms for a quieter one. At the moment there is always a lot going on in our house due to the European Championships, which unfortunately we have no influence on. We are happy to work to ensure that our guests don't miss anything. We look forward to welcoming you back as a guest in our house soon so that we can convince you of our improved service. Best regards, your mercure hagen team

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Matrasses are too soft. Parking fee should be included in regular price, or better parking should be free of charge.

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Clean and practical with a good breakfast buffet

Nothing to complain

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Solid Mercure Hotel, didn't have dinner, so cannot comment on restaurant. Breakfast Ok. Would stay there again. Nothing to complain.

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Other web-users rate our hotel

  • 272 reviews 8.6/10 Location
  • 748 reviews 5.5/10 Room
  • 558 reviews 8.6/10 Service
  • 16 reviews 1.5/10 WiFi
  • 458 reviews 8.4/10 Breakfast
  • 415 reviews 4.5/10 Comfort
  • 279 reviews 7.1/10 Cleanliness
  • 195 reviews 4.3/10 Food

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