Mercure Hotel Hagen 4 stars

Customer review rating (ALL Rating) 4.2/5 643 reviews

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Mercure Hotel Hagen - Image 1
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Wasserloses Tal 4, 58093 HAGEN, Germany

Description

Hotel extras

  • Located right next to Stadthalle Hagen and 5-min. walk to Elbershallen

  • Car park with roof directly by the hotel

  • 8 conference rooms for up to 300 people

  • Sauna and fitness area with massage offer

  • Free WIFI throughout the hotel.

Our accommodation(s)

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Hotel location

Mercure Hotel Hagen

Wasserloses Tal 4
58093 HAGEN
Germany

GPS:51.35368, 7.484758

Telephone
Fax +49 2331 391153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our restaurant offers a varied buffet or daily specials from Monday to Friday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  643 reviews

TripAdvisor Rating  4.0/5  566 reviews

Higher Amount billed - still waiting on Mercure for pay back the difference

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear Hakan U., Thank you for taking the time and effort to complete a survey following your recent stay at the Savoy. We apologize for the inconvenience caused by your departure. Unfortunately, 2 breakfasts were noted on your invoice and we were billed for them. The credit was already made on February 20, 2025 at 8:31 a.m. We would be happy to send you the credit voucher separately by email. So that you can make sure that we have already issued the credit on the day of departure. We apologize once again for the inconvenience caused. If you have any further questions, please do not hesitate to contact us on +4…. Best regards, Franziska Dammköhler reception

Old hotel needing some modernisation

Customer review rating 1.5/5

Bart Business - Confirmed reviews ALL

Dear V., thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations and that you encountered several inconveniences. We apologize for the prolonged check-in process and will review our procedures to improve efficiency. Additionally, we regret that your upgraded room was not to your satisfaction. We understand how important a comfortable and quiet environment is, and we will assess the room allocation process to better meet guest preferences. Regarding the lighting, temperature control, and TV issue, we truly appreciate your detailed feedback. Our maintenance team has been informed, and we will take immediate action to ensure such issues do not affect future stays. We also take note of your comments on sustainability and will work on optimizing temperature control in the rooms. On a positive note, we are pleased that you found the cleanliness and breakfast satisfactory. However, we acknowledge that the overall experience did not meet your expectations, and we deeply regret that. We hope you will give us another opportunity in the future to provide you with a much-improved experience. Please feel free to contact us directly before your next visit so we can better accommodate your preferences. Best regards, Mercure Hotel Hagen

Hotel has all what you need

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Thank you very much for your wonderful feedback. We are delighted to hear that you had a comfortable stay with us and particularly enjoyed our breakfast. It is great to know that our team and services met your expectations. We truly appreciate your high ratings and your recommendation. Ensuring a pleasant and seamless experience for our guests is always our priority. We would love to welcome you back on your next visit to Hagen! Best regards, Mercure Hotel Hagen

average experience

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Thank you for your detailed feedback. We are pleased to hear that you found your room comfortable and that the service in our restaurant was attentive once you were seated. However, we sincerely regret the initial delays you experienced both in the bar and restaurant. We understand how important prompt service is and will review our staffing levels to ensure a smoother experience for our guests in the future. Your observations are invaluable to us as we work to continuously improve our service. With kind regards, Mercure Hotel Hagen

Good choice except during events in "Stadthalle"

Customer review rating 4.0/5

Gerhard Business - Confirmed reviews ALL

Dear Gerhard M., Thank you for your valuable feedback. We're glad to hear that you were satisfied with the rooms and breakfast. We also appreciate your comments regarding the location. We understand that the traffic congestion during events at the nearby Stadthalle can be inconvenient, and we apologize for any delays you experienced. We will continue to explore ways to improve access to the hotel during such busy times. We hope to welcome you again soon and provide you with an even better experience. With kInd regards, Mercure Hotel Hagen

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Other web-users rate our hotel

  • 311 reviews 8.5/10 Location
  • 765 reviews 5.7/10 Room
  • 575 reviews 8.6/10 Service
  • 12 reviews 0.4/10 WiFi
  • 483 reviews 8.6/10 Breakfast
  • 476 reviews 4.8/10 Comfort
  • 298 reviews 7.2/10 Cleanliness
  • 192 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.