Customer review rating 4.6/5 435 reviews
ALLSAFE approved hotel
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An ALLSAFE certified hotel
Free WiFi throughout the hotel.
Car park right at the hotel
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Wasserloses Tal 4
Contact email :
Check-in from 15h00
Check out up to 12h00
518 : 518 STADTHALLE
DORTMUND At 36km / 22.37 miles
DUESSELDORF At 65km / 40.63 miles
BAB A1 HAGEN WEST At 8km / 5 miles
BAB A45 HAGEN SUED At 3km / 1.88 miles
HAGEN HBF At 3km / 1.88 miles
GPS :51.35368, 7.484758
The 4-star Mercure Hotel Hagen has 146 rooms, all with free WIFI included. Choose between a Single Room with French bed, a Double Room with double bed or twin beds, or opt for one of our two Suites. Two children aged up to 16 can stay in your room free of charge.
* Subject to availability
Number of meeting rooms: 10
Maximum size: 280 m²
Maximum capacity: 200 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Good stay for a night
Claudia B. Families - 05/10/2020 Confirmed reviews ALL
we stay once a year at the hotel, and overall the experience is always good. This time however there were problems with the hot water. Already upon arrival at 3pm we realized that water was not heating up and reported it to the front desk, but when we returned at 9pm, still same situation. My husband then found a little control under the sink that when turned, made us have hot water. Next morning however, again no hot water, and seems that was hotel wide. (friends who also stayed at the hotel did not have hot water either). We mentioned it upon checkout and they compensated us with free parking. Hotel was well booked and had a basketball team in house, which all went for breakfast at the same time - obviously - this could have been anticipated as they would all leave together too by bus. As a result, breakfast area at 9:15 on sunday was full and the buffet choices were almost empty. Covid policies like in which direction to "walk" around the buffet were not followed. plastic gloves were available, but it was not clear if they are mandatory to use (in the state of Sachsen-Anhalt, they are mandatory to use if breakfast is buffet style and the service reminds people of it). The service team tried their best with clearing and sanitizing the tables once people left and to fill the empty items in the buffet. Overall, a better solution under Covid19 circumstances would have been to provide the basketball team a separate breakfast area with separate buffet. In the room, Covid19 hygiene rules can be improved to avoid multiple guests touching as these are very unlikely to be changed or disinfected each time e.g. glasses in the bathroom could be wrapped e.g. notepad and pen on bedside table could be removed (all other guest material like hotel info is already removed)
Yes, they did it!
998j_rgw Business - 14/10/2019 TripAdvisor review
It was really my pleasure to stay at this hotel - Hotel Hagen. beautiful stuffed, well managed, excellent service, easy to get there, good Restaurants and Shoppings around. So, take your Chance and join this nice hotel!
Always a first class service at Mercure, Hagen.
Brian H. Couples - 13/09/2019 Confirmed reviews ALL
Easy check-in, and shown to a perfect room. This is the reason we always come back to this Mercure Hotel. We particuarly enjoy the breakfast served in the restaurant. Polite and friendly staff. Thank you.
Lack of air conditioning
Mike P Solo travel - 31/07/2019 TripAdvisor review
The only inconvenient for me it was the lack of air conditioning. The high temperature in Hagen was unbearable. The breakfast was great, easy to walk around the hotel, next to the city center and the staff are very kind.
Andrii201 Friends getaway - 02/07/2019 TripAdvisor review
Excellent staff, cozy accommodation, nearby with airport, great breakfast, quiet city, clean room, fast service, great value for money, nearby transport communication, easy to reach to any town, cozy bed
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