Mercure Hotel Hagen

Mercure Hotel Hagen 4 stars

Customer review rating (ALL Rating) 4.1/5 185 reviews

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Hotel extras

  • Located right next to Stadthalle Hagen and 5-min. walk to Elbershallen

  • Car park with roof directly by the hotel

  • 8 conference rooms for up to 300 people

  • Sauna and fitness area with massage offer

  • Free WIFI throughout the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hagen

Wasserloses Tal 4
58093 HAGEN
Germany

  • 518:  518 STADTHALLE

  • By plane

    DORTMUND At 36km / 22.37 miles

  • By plane

    DUESSELDORF At 65km / 40.63 miles

  • By car

    BAB A1 HAGEN WEST At 8km / 5 miles

  • By car

    BAB A45 HAGEN SUED At 3km / 1.88 miles

  • By train

    HAGEN HBF At 3km / 1.88 miles

GPS:51.35368, 7.484758

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

The restaurant serves international specialities - which you can also enjoy on the large terrace in summer. Look forward to extraordinary moments of enjoyment and visit us at the Mercure Hotel Hagen.

Our accommodation(s)

At the 4-star Mercure Hotel Hagen you choose single rooms with french beds or double rooms with double beds or two single beds, also superior rooms with double bed and couch bed for up to 2 children. Two children up to 12 years old stay free of charge in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  185 reviews

TripAdvisor Rating  4.0/5  555 reviews

Friendly, flexible, good parking, good breakfast

Customer review rating 4.5/5

S. Business - Confirmed reviews ALL

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Customer review rating 1.0/5

Ammar S. Families - Confirmed reviews ALL

There seems to be huge problem with the hotel management 1st room the lock didn’t work. 2nd room the toilet were smelly & the room was extremely hot although we kept the windows open. The corridor was constantly loud with as many as 6 children always playing outside their rooms. Room cleaning service is bad Breakfast is barely edible.

Disappointed

Customer review rating 2.0/5

David M. Business - Confirmed reviews ALL

Lackluster attiude in reception, no smiles, no information given during check-in re. hotel amenities, breakfast, etc. Q: "Can you recommend a good restaurant?" => A: "Go to town centre. There are lots of them." Hotel in desperate need of renovation, stained carpets, stinking mattresses, blocked shower drain (all in one of the best rooms, as I am a Diamond member). I mentioned this to the receptionist during check-out. Her response: "The hotel was only recently renovated. And we keep replacing the carpets."

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we failed. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have. Sincerely, Team Mercure Hotel Hagen

standard mercure hotel

TripAdvisor rating 3.0/5

Viaggiatorebusiness1 Business - TripAdvisor review

It is a standard mercure hotel. Room are ok and big enough. Breakfat standard but with a very good choise. Big park area vailable for the cars The lonely problem was due to the people that were in the bar (maybe not hotel guest) and that made a lot of noise without think to the hotel guest

Dear Guest, Thank you very much for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Mercure Hotel Hagen

Service wanting

Customer review rating 2.5/5

Achim V. M. Solo - Confirmed reviews ALL

Receptionist unwelcoming, disinterested. Atmosphere not welcoming.

Dear Achim von M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hagen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Hagen

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Other web-users rate our hotel

  • 136 reviews 8.4/10 Location
  • 361 reviews 4.8/10 Room
  • 280 reviews 8/10 Service
  • 6 reviews 2.9/10 WiFi
  • 203 reviews 7.6/10 Breakfast
  • 196 reviews 4.3/10 Comfort
  • 154 reviews 4.8/10 Cleanliness
  • 89 reviews 4/10 Food

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