Mercure Hotel Offenburg am Messeplatz 0 star

Customer review rating (ALL Rating) 3.9/5 501 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
Mercure Hotel Offenburg am Messeplatz - Image 2
Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with double bed

Photo out of - Standard Room with double bed

In addition to a TV and telephone, our standard rooms feature a double bed, seating, a functional workspace with free WIFI, air conditioning and a bathtub. Standard rooms face the street. The bed size is 1.60 × 2.00 m.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
See availabilities

Our comfort rooms: Quietly located, minibar, TV, phone, double bed, seating furniture, coffee/tea, a functional workplace with free WIFI, as well as a bathtub and air conditioning. The size of the bed is 1.60 x 2.00 m.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Privilege rooms for even more comfort: VIP bathroom amenities including bathrobe, drinks from the minibar, coffee/tea available in the room. Also included: WIFI and late check-out upon request. The bed size is 1.60 × 2.00 m.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

In addition to a TV and telephone, our standard rooms feature a double bed, seating, a functional workspace with free WIFI, A/C and bathtub. Standard rooms face the street. The bed size is 1.80 × 2.00 m.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Our comfort rooms are quietly located and feature a minibar, TV, phone, 2 single beds, seating, coffee/tea, a functional workplace with free WIFI, as well as a bathtub and air conditioning. The bed size is 1.80 × 2.00 m.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Privilege suites with separate living and sleeping area, VIP bathroom amenities, bathrobe, minibar, coffee/tea station. Also included: WIFI and late check-out upon request. The size of the bed is 1.60 x 2.00 m.

Max. number of persons
4
Area
From 38 m² / 409 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 31'/79 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 132 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet

Snack and beverage machine

  • Snack and beverage machine

Business

10 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Tourist guide for families

Well-being

Swimming Pool

  • Covered
  • On site
  • On site
  • Outdoor parking
  • Private
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 12.00 € 12 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

HOFKAMMER

Photo out of - HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Cooking style
Regional
Classifications & labels
2018
Capacity
160
Accessibility
Accessible service
Schutterwälderstr. 1 a, 77656 Offenburg, Germany
Telephone +49 7805 050

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Our restaurant Hofkammer serves regional specialties.

Our popular wine and beer restaurant "Schenke" serves wine from Baden, tasty beers and other refreshing drinks as wells as delicious snacks.

Our extensive buffet breakfast with its healthy and delicious offerings opens at 6.30 am. We will serve breakfast in your room on request at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  501 reviews

Customer review rating 5.0/5

Jos H. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Yanni S. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Randall F. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp Kehder General Manger

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Customer review rating 2.0/5

Mathias S. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Yanni S. Couples - Confirmed reviews ALL

Choosed this hotel on the way to South Europe. While the hotel is dated, it is well maintained, everything is clean.

Customer review rating 4.5/5

Randall F. Solo - Confirmed reviews ALL

Overall nice visit. Very friendly staff at checkin, room clean, a little warm but cooled down very well.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp Kehder General Manger

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Verry good breakfast, good rooms. The reception personnel where friendly and helpful but they can be better when they provide the invoice because all the time those where not correct. Also, the communication via email needs to be improved.

Customer review rating 2.0/5

Mathias S. Families - Confirmed reviews ALL

Swimming pool are a was really dirty and it smells bad . Other wise the stafff is nice

Customer review rating 4.5/5

Pietro A. Families - Confirmed reviews ALL

518 near swimming pool is our preferred room. We appreciated welcome letter and welcome cocktails. In bathrooms there should be bathroom ventilation suction motor.

Customer review rating 1.5/5

Mads D. B. Families - Confirmed reviews ALL

The hotel is very worn out and not particularly clean. Check-in was slow, even though we had completed the online check-in in advance, which was supposed to make the process faster. When we entered our room, the bed for our children had not been prepared, and there were no towels provided for them. We had to contact the staff to have this corrected. Another disappointing experience was the pool area. Several older guests changed clothes completely naked by the pool instead of using the changing rooms, and some were also lying naked on the outdoor terrace. This made the pool area feel uncomfortable and unsuitable for families with children. Overall, our stay did not meet our expectations, and we were disappointed with both the service and the overall standard of the hotel.

Dear Guest, thanks for taking the time and fill in a guest survey and staying with us. We do recognize you did not enjoy your stay with us. We take this opportunity to apologize for any inconveniences. I understand that your issues with the standard of the rooms, however we will renovate all 132 rooms by the beginning of 2027 to make sure to catch up with our competitors and provide contemporary hotel rooms. the issue you experienced at our pool area upsets me much more, this is just unbelievable! I have to daughter and i really feel with you that unpleasant situation! A indoor poor is a huge cost factor and we can not provide a supervision, however we presume common sense so that every guest pays attention to our pool rules. You should have called the front desk to eliminate that situation. We would appreciate to welcome you back at our hotel one day when your travel plans bring you back to our area. Sincerely, Philipp kehder General Manager

Customer review rating 4.0/5

Helmut P. Solo - Confirmed reviews ALL

Great welcome at check in. Personnel real friendly and helpful when called upon. Two negatives. Housekeeping only every other day and the restaurant is closed on Sundays unless tourist groupes are expected and regular guestes profit from and open restaurant. No bar available but a cooler with beer etc. at the reception.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp kehder General Manager

Customer review rating 3.5/5

Maximiliano V. Business - Confirmed reviews ALL

The good things, Room was comfortable and big enough, breakfast was very good. The not so good, no air conditioning in the room just a ventilation system that didn't get the temperature much lower and some smell coming from the bathroom probably from the drain piping but not all the time.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Philipp kehder General Manager

Customer review rating 4.5/5

Iliasse H. Solo - Confirmed reviews ALL

Super professional staff ! You can feel the experience of hospitality given the seniority level of all the staff. Reception, Restaurant, service... Top Notch experience.

Customer review rating 4.0/5

Vinoth V. Families - Confirmed reviews ALL

Overall good stay location and comfortable rooms

Customer review rating 2.0/5

Etienne F. Business - Confirmed reviews ALL

The breakfast is excellent. The rooms are fair. The noice level is great. But the internet is a disaster. For business people that need a solid internet, this hotel is useless.

Dear Guest, Thanks for your Feedback and staying with us. We apologize for any inconveniences! We will get a new WiFi infrastructure by the End of Juni to make sure we provide a better coverage for all guest rooms in the future. We hope to welcoming you back at our hotel, when your travel plans bring you backt to this area. Sincerely, Philipp Kehder General Manager

Customer review rating 3.0/5

Mayur B. Families - Confirmed reviews ALL

This was our second stay at Mercure Hotel Offenburg am Messeplatz, and overall we had another pleasant experience. The accommodation is comfortable, clean, and well-maintained, which made our stay enjoyable once again. Welcome drink was shared without hussle as it was late evening. The rooms are spacious and provide everything needed for a relaxing visit. The staff were friendly and welcoming, contributing positively to the overall atmosphere of the hotel. However, we were a bit disappointed with the breakfast options this time, especially as vegetarians. The variety for vegetarian guests was quite limited compared to what we had expected. Despite this, we still appreciate the quality of the accommodation and would consider staying here again, hoping to see some improvements in the breakfast selection.

Dear Guest, Thank you for taking the time to share your feedback. We do recognize that you were not entirely satisfied with our last stay. We would like to apologize for any inconveniences. However, we hope see you back at our hotel, when your travel plans bring you back to our area. Sincerely, Philipp Kehder General Manager

Customer review rating 1.5/5

Vidya S. C. Business - Confirmed reviews ALL

I have visited this hotel several times over the years. Particularly from last 2 years, the sleep is always interrupting, probably due to ventilation and room temperature. Informed at reception, they checked but same situation. You must repair the ventilation in rooms. Breakfast is good but dinner is pathetic.

Customer review rating 4.5/5

Nadia G. Solo - Confirmed reviews ALL

Excellent !

Customer review rating 1.5/5

Eve C. Solo - Confirmed reviews ALL

I am a woman 80 years old and I especially booked your hotel because it had a restaurant Saturday evening no food possable I sat in the room and all I had was a packet of crisps not the best experience

Customer review rating 0.5/5

Ian H. Business - Confirmed reviews ALL

My office mistakenly made a reservation a day earlier than they should. I picked up the error the next day on heading to the airport for a 14 hour trip to Frankfurt. I called the hotel and the person said they would gladly change the reservation for the next day (Sunday not Saturday). I rented a car and drove the nearly 2hrs to Offenburg. On arrival the front desk told me they will be charging me for the previous night, as a "no show". Explained to then that I had called and the person who answered told me "no problem" and made the change. Short story, I had to also pay for the previous night...omplete lack to customer service. For the short-term gain, they will lose me as a future guest and additionally, I will inform my company to remove Mercure from recommend hotels in the area. The food was overpriced and horrible. The deserts were much better. Had they told me they would be charging me for the night when I called, I would have stayed in Frankfurt for the night. Overall, a very bad experience.

Customer review rating 3.0/5

Claudio M. Business - Confirmed reviews ALL

Well located , good breakfast but no room service, not possible to have lunch and many barely speak English

Customer review rating 1.5/5

Ralf W. B. D. S. Business - Confirmed reviews ALL

This time my stay was very substandard! Elevator out of order, no heater, no hot water, no upgrade as per my club membership….

Customer review rating 4.5/5

Marc L. Families - Confirmed reviews ALL

We had an amazing stay over the week-end, nice welcome, and good breakfast.

Other web-users rate our hotel

  • 207 reviews 8.4/10 Location
  • 524 reviews 4.4/10 Room
  • 398 reviews 7.5/10 Service
  • 30 reviews 4.2/10 WiFi
  • 285 reviews 3.2/10 Cleanliness
  • 235 reviews 4.3/10 Comfort
  • 232 reviews 8.5/10 Breakfast
  • 195 reviews 2.9/10 Vibe

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