Customer review rating 3.1/5 1,660 reviews
ALLSAFE approved hotel
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109 yards (100 m) from the tram with direct access to the downtown area
Terminal for ordering food
Enhanced hygiene standards
Check-in from 12h00
Check out up to 12h00
100% genuine reviews from our guestsFind out more
Nice staff, horrible smell
Anna Solo - 15/01/2021 Confirmed reviews ALL
Through the hallway I passed through smell of urine, sigarettes and just old kind of moldy. The room was ok, and the staff was very polite and nice! Getting a parking space there was also perfect!
Anonymous Couples - 05/01/2021 Confirmed reviews ALL
We slept well, but noticed the bad smell in the hotel corridor. Toilet was clean. We did not use the shower. The room did not feel clean and cozy
Andy Couples - 26/12/2020 Confirmed reviews ALL
Didn't expect too much, given the price, but the hallways were stinking
R. Friends - 31/10/2020 Confirmed reviews ALL
I was aware that this was a budget hotel when booking, so I was expecting it to be basic. But this hotel was far below my expectations for a budget hotel - it was more like a sleazy american motel (have a look at it on Google Streetview before booking it). The location was out of the city centre in a mainly industrial area near the Rhine, but was conveniently along the tram line. In fairness, the room itself was fine, it was clean and comfortable and I had a good nights sleep. I booked a room without ensuite as I was only staying for one night. However, the toilet facilities on the floor were unacceptable, they were not proper bathrooms as I had expected, but were more like the portaloo cubicles which you would find at an outdoor music festival. There was no toilet seat, so you had to sit on where other guests had been urinating on, and the cubicles opened directly onto the hotel corridor, so there was a smell of urine in the hotel corridor. There were no hand basins within the toilet cubicles to wash your hands, just hand sanitiser dispensers, which are fine for disinfecting your hands, but not for washing them. While there were hand basins within each bedroom, there was no soap or hand towels anywhere within the hotel. The lack of proper facilities for washing your hands is completely unacceptable in the middle of a global pandemic, and I did not feel that this hotel made a sufficient effort to keep guests safe from covid - the ALLSAFE certification on this hotel is worth nothing. I decided to set my alarm for 5:30am to get breakfast and get out of the hotel as quick as I could. The buffet breakfast was very basic - corn flakes, bread, cheese and apple/orange juices. The staff member wanted to get my breakfast for me, and it is understandable why they wouldn't want guests handling the food themselves in a pandemic, but with the lack of proper hand washing facilities in the hotel, I could not be assured that the staff members hands were clean, so I insisted on getting my own breakfast myself. I have stayed in Accor Hotels in the past which have always been of a high standard, so I was extremely disappointed with this hotel. I expected this to be a basic budget hotel, but it was far below the minimum standard I would have expected from an Accor hotel, and I am actually surprised that Accor would even want to be associated with a hotel of this level. The imagery and terminology in the Accor emails I received before and after my stay e.g. "At Hotel F1, we are committed to providing a superior guest experience to our customers" were completely out-of-place with this hotel, and I would even question whether Accor realises what standard of hotel they are selling. I would not stay in a Hotel F1 again, and I will be much more cautious booking any Accor hotel in the future.
Tony Couples - 19/10/2020 Confirmed reviews ALL
All the hotel is full of persons who are smoking weed, in and outside of the hotel. The rooms swelling like smoke of cigarette. At all a horrible stay.
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