ibis budget Augsburg Gersthofen 1 star

Customer review rating (ALL Rating) 3.0/5 244 reviews

ibis budget Augsburg Gersthofen - Image 1
ibis budget Augsburg Gersthofen - Image 2
ibis budget Augsburg Gersthofen - Image 3
ibis budget Augsburg Gersthofen - Image 4
Industriegebiet Nord, Senefelderstr. 17, 86368 GERSTHOFEN, Germany

Description

Hotel extras

  • Basic comfort at a bargain price

  • All-you-can-eat breakfast buffet for EUR 11.50/person

  • Verkehrsgünstige Lage zur A8

  • Kostenfreies WLAN im gesamten Haus - auch in Ihrem Zimmer

  • Kostenlose Parkplätze

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis budget Augsburg Gersthofen

Industriegebiet Nord, Senefelderstr. 17
86368 GERSTHOFEN
Germany

GPS:48.43416, 10.86673

Telephone
Fax +49 821 2999830

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  244 reviews

TripAdvisor Rating  3.6/5  339 reviews

Customer review rating 1.0/5

Frederic D. Business - Confirmed reviews ALL

Dear Guest, We are truly sorry for the experience you had during your visit. Not being able to access your room and receiving no assistance is unacceptable, and we understand how frustrating it must have been – especially having to sleep in your car. This is not the level of service we aim to provide. We are currently investigating what went wrong with the check-in system and emergency contact process, and we will take immediate steps to prevent this from happening again. Please contact us directly at h2… so we can make things right and offer a gesture of goodwill. Sincerely, Hotel Management Ibis Budget Gersthofen

Customer review rating 1.5/5

Marco H. Business - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at ibis budget Augsburg Gersthofen. We are sorry to hear that your experience did not meet your expectations. Your comments regarding the room atmosphere, cleanliness, noise levels, and service are taken seriously, and we regret that you felt the stay was not up to standard. We also apologize for the confusion regarding your breakfast booking – this should have been clear and communicated without any uncertainty. Please rest assured we are reviewing these points with our team to ensure improvements are made. Should you wish to discuss your experience further, feel free to reach out to us directly at h2… We would appreciate the opportunity to make things right. Kind regards, Daoud Manel ibis budget Augsburg Gersthofen

Missing sheets

Customer review rating 1.0/5

Paul M. Families - Confirmed reviews ALL

Disappointed. Had better experience with Ibis Budget before

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest , Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis Budget. We apologize for the issues with your room, including the missing pillow and towel, as well as the too-short sheets. We're glad to hear the reception was able to resolve the bedding issue promptly. However, we deeply regret the inconvenience caused by the non-working lights in the toilet and shower, and the disturbances from other guests during the night. Your feedback is invaluable to us, and we are addressing these matters with our team to ensure a more comfortable stay for future guests. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Best regards,

Good stay

Customer review rating 4.0/5

Carmen Solo - Confirmed reviews ALL

Dear Carmen, Thank you for your kind review! We're glad to hear that you had a good stay with us. We strive to offer clean and affordable accommodations, and it's wonderful to know that our efforts were appreciated. We look forward to welcoming you back in the future! Best regards,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 158 reviews 9/10 Location
  • 480 reviews 3.2/10 Room
  • 249 reviews 5.4/10 Service
  • 5 reviews 9.1/10 WiFi
  • 263 reviews 2.5/10 Cleanliness
  • 221 reviews 2.9/10 Comfort
  • 145 reviews 5.4/10 Breakfast
  • 66 reviews 1.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Gersthofen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.