ibis budget Augsburg Gersthofen 1 star

Customer review rating (ALL Rating) 3.1/5 256 reviews

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Industriegebiet Nord, Senefelderstr. 17, 86368 GERSTHOFEN, Germany

Description

Hotel extras

  • Basic comfort at a bargain price

  • All-you-can-eat breakfast buffet for EUR 11.50/person

  • Verkehrsgünstige Lage zur A8

  • Kostenfreies WLAN im gesamten Haus - auch in Ihrem Zimmer

  • Kostenlose Parkplätze

Our accommodation(s)

Hotel location

ibis budget Augsburg Gersthofen

Industriegebiet Nord, Senefelderstr. 17
86368 GERSTHOFEN
Germany

GPS:48.43416, 10.86673

Telephone
Fax +49 821 2999830

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.1/5  256 reviews

TripAdvisor Rating  3.5/5  339 reviews

Worse even than a guest house!

Customer review rating 0.5/5

Vishu K. Families - Confirmed reviews ALL

There are no elevators and auto check-in system allocates a room which is on top floor knowing in the booking that we have a small child with us. No person available for help even around 9.45 PM. We had only 2 blankets and 2 towels in the room but booking was for 3 persons (including child) and since there was no staff available for asking extra blanket/towel.

Dear Vishu K. , Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay with us. We understand how important it is to have a comfortable and stress-free experience, especially when traveling with a young child, and it’s clear that we did not meet those expectations. We deeply regret that you were allocated a room on the top floor despite the details provided in your booking, and that there were no staff available to assist you when you needed help. This situation is certainly not acceptable, and we will investigate the matter to ensure that this does not happen again. Additionally, we apologize for the insufficient towels and blankets in your room. We strive to provide the appropriate amenities for all guests, and it’s clear we fell short here. Rest assured, we are addressing this with our team to improve our response times and availability, particularly during the evening. We hope you will give us another chance to provide you with the high-quality service you expect and deserve. If there is anything else you would like to discuss or any further details about your experience, please feel free to contact us directly. Kind regards,

Gut

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Gut

Dear Guest , Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience and found our hotel to your liking. Providing a comfortable and enjoyable stay for our guests is always our top priority, and your kind words motivate us to keep doing our best. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards,

Nice room and firm bed. Good parking. Very quiet. Nice green plants and trees. Good location for supermarkets and MacDonald's.

Customer review rating 4.5/5

Frank R. Couples - Confirmed reviews ALL

Ibis hotel sign not clear for a car in the road. No overhead light in the shower with exposed light socket and exposed wires to rising water vapour.

Thank you for your feedback! We’re glad to hear you enjoyed the room, parking, and the peaceful atmosphere, as well as the convenient location near supermarkets and McDonald’s. We apologize for the issues with the Ibis hotel sign and the lighting in the shower. We’ll address these concerns immediately to ensure they are resolved. Your safety and comfort are our top priorities, and we appreciate you bringing these matters to our attention. We hope to welcome you back soon and provide an even better experience.

Convenient low key experience with easy parking for a one night stay over.

Customer review rating 4.5/5

Pab Couples - Confirmed reviews ALL

We have been before. Good stopping point en route south or north. Very nice breakfast.

Dear PAB , Thank you for your kind feedback. We’re delighted to hear that you found our hotel convenient and enjoyed your stay. It’s great to know that the easy parking and breakfast contributed to a positive experience. We look forward to welcoming you again on your next trip! Best regards,

Underwhelming and too hot

Customer review rating 2.0/5

Debsg Families - Confirmed reviews ALL

We regulalry use ibis and ibis budget as the brand is generally good value and consistent. This one was a let down though. Very hot with no way to cool the room, no toilet paper in room, only hand towels in room. Not as clean as other branches. However, breakfast was good though the seating area was very cramped. Will stay at different ibis next time.

Dear DebsG , Thank you for taking the time to share your feedback about your recent stay. I’m sorry to hear that this particular Ibis location did not meet the high standards you’ve come to expect from our brand. I apologize for the issues you encountered, including the room temperature, the lack of toilet paper, and the insufficiency of towels. We strive to provide a comfortable and well-maintained environment, and I regret that we fell short in these areas. I will ensure that these concerns are addressed with our team to prevent similar issues in the future. We’re glad to hear that you enjoyed the breakfast, though I understand that the seating area was cramped. We are continuously looking for ways to improve the dining experience for our guests and will take your feedback into consideration. Thank you again for your valuable comments. We hope to have the opportunity to offer you a more satisfactory experience at another Ibis location in the future. Best regards,

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Other web-users rate our hotel

  • 156 reviews 9/10 Location
  • 465 reviews 3.3/10 Room
  • 245 reviews 5.7/10 Service
  • 5 reviews 9.1/10 WiFi
  • 256 reviews 2.7/10 Cleanliness
  • 211 reviews 3/10 Comfort
  • 141 reviews 5.8/10 Breakfast
  • 65 reviews 1.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.