Dear Mr. A., Thank you for taking the time to share your feedback. We are truly sorry to hear about the unacceptable condition of your room and the other issues you experienced. This is far below the standard we aim to provide, and we sincerely apologize for the discomfort and frustration this caused. Please be assured that your comments have been shared with our housekeeping and maintenance teams to ensure immediate action is taken to prevent such situations in the future. We take your feedback very seriously, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide a significantly improved and comfortable stay. Kind regards, The ibis budget Augsburg Gersthofen Team

Dear Vencislav K., Thank you very much for your kind words and positive rating! We’re glad you enjoyed the cleanliness, our staff, and the convenient location with ample parking and nearby shops. We look forward to welcoming you back to ibis budget Augsburg Gersthofen soon! Kind regards, D. Manel ibis budget Augsburg Gersthofen Team

Dear Mr. K., Thank you very much for your review and for sharing your experience at ibis budget Augsburg Gersthofen. We’re pleased to hear that you found our hotel clean and conveniently located, and that everything met your needs for a simple and comfortable stay. We’re sorry to hear, however, that the room temperature made your stay less pleasant. We understand that a lack of air conditioning can be challenging during warmer nights, and that opening the window can unfortunately lead to noise from the nearby road. Your feedback is very important to us and will be taken into account as we continue working to improve the experience for all our guests. We hope to welcome you again in the future under more comfortable conditions. Kind regards, D. Manel ibis budget Augsburg Gersthofen

Dear Mr. M., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. We take cleanliness and guest comfort very seriously, and your comments regarding the carpeted area near the washbasin and shower, as well as the lack of air conditioning and insect screens, have been noted. We will review these aspects with our housekeeping and maintenance teams to see how we can make improvements. We also apologize for the noise caused by the fire doors. We understand how disruptive this can be, especially for guests here on business, and will look into solutions to reduce the sound level. While we’re glad you found the booking process satisfactory, we clearly have areas to improve in terms of in-room comfort, cleanliness, and value for money. Your feedback is extremely valuable and helps us focus on where changes are most needed. Thank you once again for your honest review, and we hope we’ll have the chance to offer you a better experience in the future. Best regards, E. Hossam Reception Team ibis budget Augsburg Gersthofen

Lieber Herr M., vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen. Es freut uns, dass Sie die Lage unseres Hotels mit der Nähe zu Lidl, Aldi und McDonald’s sowie die gute Erreichbarkeit von Augsburg positiv erwähnen. Gleichzeitig bedauern wir sehr, dass Sie mit der Sauberkeit und dem Zustand der Dusche nicht zufrieden waren – insbesondere der von Ihnen beschriebene Geruch entspricht keinesfalls unserem Standard. Auch Ihr Hinweis zum Frühstück nehmen wir ernst und werden diesen mit unserem Team besprechen, um hier wieder die gewohnte Qualität zu bieten. Wir hoffen, Sie geben uns bei Ihrem nächsten Besuch die Gelegenheit, Sie vollständig zu überzeugen. Mit freundlichen Grüßen Ihr ibis budget Augsburg Gersthofen Team

Dear Ms. S., Thank you very much for taking the time to share your detailed feedback regarding your stay with us. We are truly sorry to hear about the unpleasant odor in the shower and the general cleanliness issues you experienced. Please accept our sincere apologies for the inconvenience this caused you and your family. We take these concerns very seriously, and our housekeeping team has been informed to conduct a thorough deep cleaning of the shower and to review all rooms for similar issues immediately. Regarding the broken roller blind, insufficient bedding, and the condition of the pillows, we appreciate you bringing these matters to our attention. We are reviewing these points to improve the comfort of our rooms. We are also very sorry to hear that you felt our reception staff was not as friendly and helpful as expected. We strive to provide warm and courteous service to all guests, regardless of language, and your experience does not reflect our standards. We will address this with our team to ensure improvements. Thank you for comparing your experience with other Ibis Budget hotels and for your constructive suggestions. We hope you might give us another chance in the future to provide you with a stay that meets your expectations. Best regards, Reception Team E. Hossam

Dear Mr. B., Thank you for your honest feedback. We are truly sorry to hear about your negative experience during your stay with us. What you described regarding the room condition, especially the odor and the broken sink, is absolutely unacceptable and far below our standards. Please accept our sincere apologies. This is certainly not the experience we want any of our guests to have, and we take your comments very seriously. We will immediately investigate what went wrong and ensure that such issues are addressed to prevent future occurrences. We understand your frustration, especially given the price paid, and we deeply regret the inconvenience caused. If you're open to it, we would appreciate the chance to speak with you directly and find a way to make this right. Please don’t hesitate to reach out to us. Kind regards, Your ibis budget Augsburg Gersthofen Team

Dear Mr. V. D., Thank you for taking the time to share your experience, although we are truly sorry to hear about the situation you encountered. Please accept our sincerest apologies for the unacceptable condition of the room you were given. A non-smoking room that smells of smoke and contains leftover items from a previous guest is far below the standards we strive to maintain. It is equally concerning that no staff member was available during the posted reception hours and that your efforts to reach someone went unanswered. We also regret that your follow-up email did not receive a response — this is not the level of service our guests should expect. After a long 700-kilometer journey, you certainly deserved a clean, comfortable, and ready room — and we are very sorry that we failed to provide that. We completely understand your frustration and disappointment, and we deeply regret that this experience has led you to lose trust in ibis budget. Your feedback has been shared with the relevant departments for immediate review and corrective action. If you would be open to further contact, we would appreciate the opportunity to apologize personally and explore how we might make this right. Kind regards, Your ibis budget Augsburg Gersthofen Team

Dear Mr. S., Thank you for taking the time to share your feedback. We sincerely apologize that your stay at ibis budget Augsburg Gersthofen did not meet your expectations. We are very sorry to hear about the cleanliness issues and discomfort you experienced with the room and shower facilities. This is certainly not the experience we want for our guests, and your comments have been forwarded to our housekeeping and maintenance teams for immediate review and improvement. We also regret the inconvenience caused by the window design and the lack of internet during your stay. Your feedback is very important to us as it helps identify areas where we need to improve. We are glad to hear that you found the self check-in process convenient, but we understand that personal contact and service are equally important. Please be assured that we are taking your concerns seriously and working to improve our services to provide a better experience for all guests. If you would like to discuss your stay further, please feel free to contact us directly. Thank you again for your valuable feedback. Kind regards, E. Hossam Reception Team ibis budget Augsburg Gersthofen

Dear Mr. P., Thank you very much for sharing your feedback with us. We sincerely regret to hear that your stay did not meet your expectations, particularly in regard to the room amenities and the lack of onsite staff. We understand how important it is for families to feel fully equipped and supported during their stay, and we're very sorry that you felt underserved in this regard. Your comments about the missing pillows, towels, and blankets for three guests are taken seriously. We will review our setup procedures to ensure that family bookings are better prepared in the future. Additionally, we understand your concerns about the absence of staff onsite and will forward this feedback to our management team for consideration regarding how we can improve guest support during stays. We truly appreciate your feedback, as it helps us improve our service. If you choose to stay with us again, please don’t hesitate to contact us in advance—we will do our best to make sure everything is ready for you and your family. Kind regards, E. Hossam Reception Team ibis budget Augsburg Gersthofen

Dear Gunars, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations and that you found our hotel to be too basic for your needs. At ibis budget Augsburg Gersthofen, we aim to provide clean, comfortable, and affordable accommodations, and we regret that we fell short in delivering a more satisfying stay. Your comments are valuable, and we will use them to assess how we can improve our offerings and guest experience. Should your travels bring you back to the area, we would welcome the opportunity to better serve you. Warm regards, Hotel Manager ibis budget Augsburg Gersthofen

Dear Paul M., Thank you for taking the time to share your feedback. We sincerely apologize for the issue you encountered with the missing sheets during your stay. We understand how frustrating this situation must have been, and we\'re truly sorry that our team was unable to assist you promptly. Your comments are very important to us, and we will address this matter with our team to ensure that it doesn’t happen again. We hope you’ll give us another opportunity to provide you with a more comfortable experience in the future. Best regards, Daoud Manel

Dear Guest , Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis Budget. We apologize for the issues with your room, including the missing pillow and towel, as well as the too-short sheets. We're glad to hear the reception was able to resolve the bedding issue promptly. However, we deeply regret the inconvenience caused by the non-working lights in the toilet and shower, and the disturbances from other guests during the night. Your feedback is invaluable to us, and we are addressing these matters with our team to ensure a more comfortable stay for future guests. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Best regards,