ibis budget Augsburg Gersthofen 1 star

Customer review rating (ALL Rating) 3.1/5 239 reviews

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Industriegebiet Nord, Senefelderstr. 17, 86368 GERSTHOFEN, Germany

Description

Hotel extras

  • Basic comfort at a bargain price

  • All-you-can-eat breakfast buffet for EUR 11.50/person

  • Verkehrsgünstige Lage zur A8

  • Kostenfreies WLAN im gesamten Haus - auch in Ihrem Zimmer

  • Kostenlose Parkplätze

Our accommodation(s)

Hotel location

ibis budget Augsburg Gersthofen

Industriegebiet Nord, Senefelderstr. 17
86368 GERSTHOFEN
Germany

GPS:48.43416, 10.86673

Telephone
Fax +49 821 2999830

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.1/5  239 reviews

TripAdvisor Rating  3.6/5  339 reviews

Customer review rating 4.0/5

Waclaw W. Business - Confirmed reviews ALL

Good stay and accommodation.

Dear Waclaw, Thank you very much for sharing your feedback with us. We’re delighted to hear that you had a good stay and enjoyed the breakfast and accommodation. It’s great to know that you were satisfied with our WiFi and overall value for money as well. We also appreciate your comments regarding the check-in and check-out process, and we will work to further improve these areas. Thank you once again for your constructive feedback, and we hope to welcome you back soon for another pleasant stay. Kind regards, E. Hossam

Customer review rating 3.0/5

Wiebke G. Couples - Confirmed reviews ALL

Es war recht sauber aber sehr alt. Das Personal war ausgesprochen freundlich und sehr nett!

Dear Ms. G., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean and especially appreciated the friendliness and kindness of our team — we’ll be sure to pass along your kind words! At the same time, we’re sorry to hear that the facilities felt a bit dated. Please know that we take your comments seriously and are continuously working to improve our standards. We hope to have the opportunity to welcome you again in the future. Best regards, The ibis budget Augsburg Gersthofen Team

Customer review rating 1.0/5

Frederic D. Business - Confirmed reviews ALL

chambre non accessible la nuit et personne ne se déplace pour régler le problème, il a fallut dormir dans la voiture en ayant auparavant essayer de reprendre 2 fois une chambre avec l'automate. et plusieurs personnes ont eu le même problème, la personne contactée pour régler le problème ne répondait plus au téléphone...

Dear Guest, We are truly sorry for the experience you had during your visit. Not being able to access your room and receiving no assistance is unacceptable, and we understand how frustrating it must have been – especially having to sleep in your car. This is not the level of service we aim to provide. We are currently investigating what went wrong with the check-in system and emergency contact process, and we will take immediate steps to prevent this from happening again. Please contact us directly at h2… so we can make things right and offer a gesture of goodwill. Sincerely, Hotel Management Ibis Budget Gersthofen

Customer review rating 1.5/5

Marco H. Business - Confirmed reviews ALL

Leider der Ganze Aufenthalt nicht das seriöseste „Hotel“ Krankenhaus Zimmer Unzufriedene Sauberkeit Laut in der Nacht Service so lala- eher unzufrieden (nicht jeder wusste ob bei mir frühstück dabei war oder nicht

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at ibis budget Augsburg Gersthofen. We are sorry to hear that your experience did not meet your expectations. Your comments regarding the room atmosphere, cleanliness, noise levels, and service are taken seriously, and we regret that you felt the stay was not up to standard. We also apologize for the confusion regarding your breakfast booking – this should have been clear and communicated without any uncertainty. Please rest assured we are reviewing these points with our team to ensure improvements are made. Should you wish to discuss your experience further, feel free to reach out to us directly at h2… We would appreciate the opportunity to make things right. Kind regards, Daoud Manel ibis budget Augsburg Gersthofen

Missing sheets

Customer review rating 1.0/5

Paul M. Families - Confirmed reviews ALL

We booked a room for 3, but only 2 sheets were available. Support couldn’t help us that night. So we had a bad night

Dear Paul M., Thank you for taking the time to share your feedback. We sincerely apologize for the issue you encountered with the missing sheets during your stay. We understand how frustrating this situation must have been, and we\'re truly sorry that our team was unable to assist you promptly. Your comments are very important to us, and we will address this matter with our team to ensure that it doesn’t happen again. We hope you’ll give us another opportunity to provide you with a more comfortable experience in the future. Best regards, Daoud Manel

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Other web-users rate our hotel

  • 158 reviews 8.9/10 Location
  • 482 reviews 3.3/10 Room
  • 251 reviews 5.9/10 Service
  • 5 reviews 9.1/10 WiFi
  • 264 reviews 2.5/10 Cleanliness
  • 220 reviews 2.8/10 Comfort
  • 147 reviews 5.4/10 Breakfast
  • 68 reviews 1.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.