ibis budget Augsburg Gersthofen 1 star

THE PEOPLE FROM THE HOTEL WERE KIND AND HELPFULL. THE LOCATION IS GOOD AS IT IIS CLOSE TO THE HIGHWAY, CLOSE BY ARE TWOU DISCOUNT STORES, A GAS STATION AND A FAST FOOD JOINT.

Kind staff, nice hotel, conveniently located - in the vicinity there are two discounter markets, a fast food joint, a gas station. Enough parking, close to the highway. It was a nice base for exploring the 40+ km far legoland

Check in was easy and the location was ok but the room was very very dirty (I have taken photos) and there was electrical cables hanging out of the wall. Not an enjoyable stay at all!

Everything was perfect, except for non functional ('frozen') check-in machine, because of which I had to use emergency call and wake up poor guy to check me in.

We have stayed in this hotel numerous times and always get great service. Staff is always very attentive and makes us feel welcome. Rooms are clean and in great condition. Breakfast is fresh, with lots of choices. We are happy to recommend it to others.

Only 1 towel available,

My main critique point is that there is no indoor bike parking. The lady at the reception was helpful in addressing our needs.

It was terrible, firstly personnel, no English, no respect, does not try to help only barks orders. Secondly, environment, smoking guests and drinking beer next to entrance, shouting, etc.

All according to expectations, as I am there couple of times per year. But - this time - one of the rooms had strong cigarette smell (as I recall 327 but I am not any more sure...) - even I book 1 room for 2 and one for 3 persons, there was only 2 pillows in each room. - the front desk lady was very friendly.

Functional. But room not sufficiently clean and maintained. Check in / out good.

I have stayed a number of times over the last decade at this ibis budget hotel and find it suits my needs. It is always clean, the bed(s) comfortable but does suffer from 'traffic noise' due to its proximity to the A2 road, but only if your room is on that side of the hotel. Alas on this visit my room ws on the A2 side of the building. However there is a saying in the U.K that you get what you pay for, in that vein all I ever ask of the ibis budget hotel is that it is clean and comfortable, traffic noise is something I can live with and if really necceary use ear plugs to block the noise(s). I look forward to my next visit to the ibis budget in the next couple of years.

clean, quiet

cheap. way to expensive. better to take a hotel in the center for a few dollars more

I've been member and using many accor hotels for more than 10 years. Until our last stay we were very satisfied and accor hotels chain has always been our first choice when traveling. When we arrived the reception was empty, so I used the machine. When almost finished registering using the machine, he appeared and offered me to come to him. I refused, it's almost done anyway. The personnel behind the reception was very unfriendly, when we brought our luggages into the hotel, he demanded me to come to reception and in front of other guests accused me of intentionally giving false data and therefore paid less. Admittedly, I did the reservation several months ago and got the offer online from accor website, couldn't really remember why our price is less and I didn't really check again on the machine. But, there's nothing that we couldn't solve in a very friendly matter, I really wouldn't mind if we have to pay more. At the end of our very unfriendly and quite emotional conversation, it turned out the price we paid was already correct and he couldn't explain our bill, too. This guy really needs to improve his communication skill, such unfriendly personality doesn't belong to any hotel service and definitely not at the reception! On the next morning another staff was at the reception, but this time it's a very friendly tall german guy. The man could really learn from his colleague!

Nice hotel, it's my second time i use ibis budget hotel, i recommend for a business and short trip, the staff are veey welcoming they help u a lot. The price is very affordable. The wifi internet is fast.