ibis budget Marseille Timone 2 stars

Customer review rating (ALL Rating) 3.9/5 961 reviews

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Description

Hotel extras

  • 2 car parks can be reserved by phone for just EUR 5!

  • Metro, tram and bus routes are just a stone's throw away.

  • A short walk to Timone university hospital, and Vallier and Stade Vélodrome sports venues

  • All kinds of restaurants, fast food, pizzerias and markets nearby.

Our accommodation(s)

Hotel location

ibis budget Marseille Timone

69, Boulevard Sakakini
13005 MARSEILLE
France

GPS:43.295242, 5.400739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  961 reviews

TripAdvisor Rating  3.5/5  388 reviews

Awful experience

TripAdvisor rating 1.0/5

railwayman2022 Couples - TripAdvisor review

Well what can I say about this hotel, ibis should be ashamed to put there name to it, we've stayed in loads of hotels all over the world, and I have to say,this is the worst we've stayed at, for customer service, facilities and room. Where do I start ,I'm by nature, not a negative person. However, i work in a customer service environment and expect certain basic standards, like manners and respect that people have spent there hard earned at the place you work. We checked in at about 22.30 ,and from first impressions we thought, wtf, the fella on the desk was sitting outside, and it was like we had caused and inconvenience to him, by taking him away from his mates, we knew then that had set the standard. After about 20 minutes, we finally got to our room, it was boiling hot, put the air con on, and it was obviously that didn't work, I then decided to have a shower, well I can pea faster then that, the shower wouldn't even move up the pole,it was stuck at waste height, with water pouring out the bottom hose,the towel we were given was ripped, the sink in the room is ridiculous, the noise from the streets at night is ridiculous, would probably be OK, if you could shut the windows, and have the Air con working, but it wasn't, so we had to have the window open,otherwise we would of baked. There was no staff interaction, on any day, that's if you saw any, the hotel is called ibis budget, budget by name, budget by nature, we were charged 90 euros a night, which for me ,is not a budget price, we feel we've been ripped off, imo the hotel is worth 40 euro a night maximum, we won't be staying at any ibis hotels ever again. It is absolutely shocking, and I don't say that lightly.

No working air conditioning and non existent customer service

TripAdvisor rating 1.0/5

Alistair H Families - TripAdvisor review

Checked in for 3 night stay. Air conditioning not working in room. Asked at reception if this could be addressed. Was not fixed during 3 days and only help given was a small fan for the room. With small child in room the window could not be opened fully, so an uncomfortable stay. Was promised a fix on day one but nothing after 3 days and no reply from hotel manager to my complaint.

Awful hygiene, terrible experience

Customer review rating 0.5/5

Jacob K. Solo - Confirmed reviews ALL

I arrived at this hotel after a cancelled flight from Marseille back to my home; booked on the day, I arrived at the hotel to very rude staff on check in, making me not feel welcome at all. I finally got checked in, got to my room and although at first glance, everything seemed to be in working order; I was shocked and appalled to see the room was an infestation of ants crawling all over the floor, all over the shower, all around the toilet (including the toilet seat!!!!). When asking the check in staff, I got the cold shoulder saying nothing they could do, we are fully booked. Okay, I understand that but surely there is something to do to accommodate my request as I genuinely felt uncomfortable in room & seeing as there was another Ibis hotel across the road from this one, surely you could of accommodated me in some sort of fashion. I have videos and photos to prove this. Shocking customer service. I would highly recommend to never stay in this hotel.

Good stay

Customer review rating 4.5/5

Anne Families - Confirmed reviews ALL

Staff is very helpful, close to bus, tram and metro station. Breakfast is really nice.

Dear Anne, Thank you for sharing your feedback with us! We're thrilled to hear that you had a good stay and that you found our staff helpful. It's great to know that you appreciated the proximity to public transportation and enjoyed our breakfast offerings. We've noted your comments about the WiFi speed and will work on improving it for a better experience in the future. We're also glad to hear that you found our team members to be special contributors to your satisfaction. We look forward to welcoming you back on your next visit to Marseille! Best regards, Redouane Z. The Manager

One night in Marseille

Customer review rating 4.0/5

Jean-marie M. R. Couples - Confirmed reviews ALL

One Good night in this Ibis that we already knew

Dear Jean-Marie Michel R., Thank you for sharing your feedback with us. We are delighted to hear that you had a good night's stay at our Ibis budget Marseille Timone. We appreciate your continued patronage, and we look forward to welcoming you back again in the future. Best regards, Redouane Z. The Manager

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Other web-users rate our hotel

  • 396 reviews 7.4/10 Location
  • 720 reviews 4/10 Room
  • 578 reviews 8.7/10 Service
  • 20 reviews 2.4/10 WiFi
  • 477 reviews 2.7/10 Comfort
  • 359 reviews 4.7/10 Cleanliness
  • 186 reviews 5.3/10 Breakfast

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