ibis budget Marseille Timone 2 stars

Customer review rating (ALL Rating) 3.9/5 710 reviews

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Description

Hotel extras

  • CHU Timone and CHU Conception nearby

  • A few mins to Marseille Chanot Congress Ctr, Stade Vélodrome, Dôme and Silo

  • Green Key certified hotel

  • Bus, tram, bike, scooters and metro just a stone's throw from the hotel

  • Private parking (reservation by phone or email required)

Our accommodation(s)

Hotel location

ibis budget Marseille Timone

69, Boulevard Sakakini
13005 MARSEILLE
France

GPS:43.295242, 5.400739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  710 reviews

Customer review rating 0.5/5

Salvatore D. Couples - Confirmed reviews ALL

I am writing to express my disappointment regarding the experience my parents had during their recent stay at your hotel. I chose your property because my family has always had positive experiences with Accor and Ibis hotels in the past. Unfortunately, this stay fell far below the standards we expected. Upon arrival, my parents were assigned a room that was completely flooded. They were then asked to wait in the lobby while another room was being arranged. However, when they were finally moved, they discovered that the air conditioning in the new room was not working. As a result, they had to wait once again, standing in the corridor with their luggage while a suitable solution was found. I personally had to call the hotel and speak with the reception team because it is simply unacceptable to subject two guests, arriving after a long journey, to such inconvenience and repeated room changes late in the evening. Eventually, a suitable room was provided, but only after considerable stress and frustration. Unfortunately, the most serious incident occurred on the last day of their stay. While my parents needed to return to their room to collect their luggage, a member of the housekeeping staff refused to allow them access. She became extremely rude, shouting and using inappropriate language towards them. She even slammed the room door, forced them out of the room, and locked the door while their luggage was still inside. We had no choice but to seek assistance from the reception desk. Even when the receptionist accompanied us back to the room, the housekeeping employee continued shouting and complaining aggressively in front of both guests and staff. This behavior is completely unacceptable in any hotel environment, especially towards paying guests. While operational issues can sometimes occur, there is no excuse for such disrespectful and hostile treatment. I sent my parents to your hotel with confidence because of the consistently positive experiences we have had with Accor and Ibis properties. Sadly, this experience has seriously damaged that trust and left us with a very negative impression of your hotel. I would appreciate receiving an explanation regarding these incidents and understanding what actions will be taken to ensure that other guests do not experience similar situations in the future

Customer review rating 4.5/5

Elisabeth H. Families - Confirmed reviews ALL

For someone who wants to sleep in a clean room and then leave it does the job. I do think that it would have been nice to close the door to the toilet room when one was seated on the toilet….

Customer review rating 5.0/5

Said F. Solo - Confirmed reviews ALL

The room was very clean and the location great

Hello Said, Thank you for taking the time to share your feedback following your stay at the ibis budget Marseille Timone. We are very pleased to read that you enjoyed the cleanliness of the room and the great location of the hotel. It is also a pleasure to see that your overall experience met your expectations. We take note of your comments regarding access and Wi-Fi speed, which have been shared with our teams for review and improvement. Thank you again for your excellent rating. We hope to welcome you back soon in Marseille. Kind regards, Redouane Z. Director

Customer review rating 5.0/5

Benaissa S. Solo - Confirmed reviews ALL

Impeccable

Bonjour Benaissa, Merci pour votre retour exceptionnel et votre note parfaite. Nous sommes ravis de lire que votre séjour a été impeccable à tous les niveaux, de l’accueil à la propreté, en passant par le confort, le rapport qualité/prix et la proximité avec l’hôpital et les commodités. Votre satisfaction est une véritable récompense pour l’ensemble de l’équipe, qui se mobilise chaque jour pour offrir la meilleure expérience possible. Au plaisir de vous accueillir de nouveau à l’ibis budget Marseille Timone. Cordialement, Redouane Z. Directeur

Customer review rating 4.5/5

Ranjith S. Families - Confirmed reviews ALL

Good stay Staff were very welcoming

Hello Ranjith, Thank you for your positive feedback. We are delighted that you enjoyed your stay and that our team made you feel welcome. Your kind words about our staff motivate us to continue providing a comfortable and pleasant experience for all our guests. We look forward to welcoming you and your family again soon at ibis budget Marseille Timone. Best regards, Redouane Z. Director

Other web-users rate our hotel

  • 306 reviews 7.8/10 Location
  • 624 reviews 4.3/10 Room
  • 545 reviews 9.4/10 Service
  • 7 reviews 8.9/10 WiFi
  • 254 reviews 5.3/10 Cleanliness
  • 151 reviews 5.4/10 Breakfast
  • 60 reviews 1.7/10 Amenities
  • 55 reviews 3.4/10 Vibe

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