ibis budget Marseille Timone 2 stars

Customer review rating (ALL Rating) 4.1/5 708 reviews

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69, Boulevard Sakakini, 13005 MARSEILLE, France

Description

Hotel extras

  • CHU Timone and CHU Conception nearby

  • A few mins to Marseille Chanot Congress Ctr, Stade Vélodrome, Dôme and Silo

  • Green Key certified hotel

  • Bus, tram, bike, scooters and metro just a stone's throw from the hotel

  • Private parking (reservation by phone or email required)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Double Room with a large bed for 2 people.

Photo out of - Double Room with a large bed for 2 people.

Designer room equipped with a double bed, large comforter, bright XL shower and separate toilet facilities, flat-screen TV, multimedia connections, and WiFi. Ideal for an individual or couple.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine
  • Microwave

Bathroom

Bathroom Facilities

  • Full-length mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Designer room equipped with 2 single beds with cosy comforter, bright XL shower and separate toilet facilities, flat-screen TV, multimedia connections, and WiFi. Ideal for friends or colleagues.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine
  • Microwave

Bathroom

Bathroom Facilities

  • Full-length mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • DTT TV package
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Safe deposit box in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis budget Marseille Timone

69, Boulevard Sakakini
13005 MARSEILLE
France

GPS:43.295242, 5.400739

Telephone
Fax +33 4 91 49 79 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 96 rooms
  • 3 rooms for people with reduced mobility
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Porter

  • Porter

Catering

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces

  • Parking pricing: 10 EUR 10 EUR Per day

Breakfast

Photo out of - Breakfast

Buffet

Services

  • Hot Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  708 reviews

Customer review rating 4.0/5

Inga E. U. G. Families - Confirmed reviews ALL

Dear Ms. U. G., Thank you for your feedback and for your good overall rating. We are pleased that you found our hotel comfortable, well located and appreciated the professionalism of our team. We are sorry that some areas of the hotel, particularly the carpets, did not meet your expectations. Your comments have been noted and will help us prioritize the maintenance and improvement of these areas. We are also sorry that the daily towel replacement did not correspond to our environmental approach, and we will reinforce our team’s attention to this practice. We hope to have the pleasure of welcoming you again in the future. Sincerely, Redouane Z. Directeur

Customer review rating 3.0/5

Sonia C. M. M. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Arwa B. B. Families - Confirmed reviews ALL

Hello Arwa, Thank you very much for your great review and for your kind comments. We are delighted to know that you had a very good stay and that you appreciated the cleanliness of the hotel, the friendliness of our team, and the value for money. We also appreciate your feedback regarding our location. While we are not in the city center, our hotel is just a short walk from the Timone metro station and tramway, providing quick and easy access to Marseille's main attractions. We hope to welcome you again on your next visit to Marseille. Kind regards, Redouane Z. Director

Customer review rating 4.0/5

Matthew T. Families - Confirmed reviews ALL

Dear Matthew, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to know that you enjoyed our convenient location, the cleanliness of the hotel, and the value for money. We are especially pleased that the air conditioning made your stay comfortable during the summer. Our heat pump was recently replaced, and we are glad it contributed to your comfort. A special thank you for your kind words about our housekeeper. We will be sure to share your compliments with her—your recognition will mean a lot to our team. We look forward to welcoming you back on your next visit to Marseille. Kind regards, Redouane Z. Director

Customer review rating 0.5/5

Salvatore D. Couples - Confirmed reviews ALL

Bonjour Salvatore, We are sincerely sorry for the disappointing experience your parents had during their stay. We understand your frustration regarding the issues they encountered with the rooms and the discomfort caused upon arrival. We have taken note of your comments and will review the situation with our teams in order to improve our procedures and ensure that this type of experience does not happen again. We also regret the situation described with our housekeeping team and will address this matter internally, as respect and courtesy towards our guests are essential values for our establishment. We hope to have the opportunity to welcome your family again and provide the quality of service you expected from an ibis hotel. Kind regards, Redouane Z. General Manager

Dear Ms. U. G., Thank you for your feedback and for your good overall rating. We are pleased that you found our hotel comfortable, well located and appreciated the professionalism of our team. We are sorry that some areas of the hotel, particularly the carpets, did not meet your expectations. Your comments have been noted and will help us prioritize the maintenance and improvement of these areas. We are also sorry that the daily towel replacement did not correspond to our environmental approach, and we will reinforce our team’s attention to this practice. We hope to have the pleasure of welcoming you again in the future. Sincerely, Redouane Z. Directeur

Customer review rating 3.0/5

Sonia C. M. M. Families - Confirmed reviews ALL

Overall it served the purpose. I had a nice stay, reception workers were nice and helpful, the beds were comfortable and, the location was good, well connected by transport to the city center. Nevertheless there where some negative events that decreased my experience has totally positive. 1- I felt like nobody checked if the room was in their best to receive the guest, like I found the shower on the bath floor and broken, I had to shower with the hose. 2- The cleaning lady's, pass every day around 10h00, they nock the door and wake you up in order to ask if you need cleaning and, if you don't answer they just enter the room, even on the day you check-out, when you have till 11h30 to leave the room...I believe either the hotel install a system that aloud them to know if the guest in in the room or, propose cleaning after 11h30, and start by cleaning the rooms that already have done check-out. I really felt like my privacy was being invaded, especially when I was travelling with a toddler that wakes up late. 3- The day I checked-out i was woken around 09h30 by renovation works, that were being done by the hotel, again something to do around 11h00/11h30 time of check out. And when I questioned reception, they replied that even them didn't know these works were to be done that day, so they were not able to inform the guests. For these reasons I would say my stay was not satisfactory, but also wasn't totally unsatisfactory.

Customer review rating 4.5/5

Arwa B. B. Families - Confirmed reviews ALL

very good

Hello Arwa, Thank you very much for your great review and for your kind comments. We are delighted to know that you had a very good stay and that you appreciated the cleanliness of the hotel, the friendliness of our team, and the value for money. We also appreciate your feedback regarding our location. While we are not in the city center, our hotel is just a short walk from the Timone metro station and tramway, providing quick and easy access to Marseille's main attractions. We hope to welcome you again on your next visit to Marseille. Kind regards, Redouane Z. Director

Customer review rating 4.0/5

Matthew T. Families - Confirmed reviews ALL

Good location that we could walk back. But if not the tram line was next to it and the metros were very close. Was very clean and the cleaner was incredibly friendly.

Dear Matthew, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to know that you enjoyed our convenient location, the cleanliness of the hotel, and the value for money. We are especially pleased that the air conditioning made your stay comfortable during the summer. Our heat pump was recently replaced, and we are glad it contributed to your comfort. A special thank you for your kind words about our housekeeper. We will be sure to share your compliments with her—your recognition will mean a lot to our team. We look forward to welcoming you back on your next visit to Marseille. Kind regards, Redouane Z. Director

Customer review rating 0.5/5

Salvatore D. Couples - Confirmed reviews ALL

I am writing to express my disappointment regarding the experience my parents had during their recent stay at your hotel. I chose your property because my family has always had positive experiences with Accor and Ibis hotels in the past. Unfortunately, this stay fell far below the standards we expected. Upon arrival, my parents were assigned a room that was completely flooded. They were then asked to wait in the lobby while another room was being arranged. However, when they were finally moved, they discovered that the air conditioning in the new room was not working. As a result, they had to wait once again, standing in the corridor with their luggage while a suitable solution was found. I personally had to call the hotel and speak with the reception team because it is simply unacceptable to subject two guests, arriving after a long journey, to such inconvenience and repeated room changes late in the evening. Eventually, a suitable room was provided, but only after considerable stress and frustration. Unfortunately, the most serious incident occurred on the last day of their stay. While my parents needed to return to their room to collect their luggage, a member of the housekeeping staff refused to allow them access. She became extremely rude, shouting and using inappropriate language towards them. She even slammed the room door, forced them out of the room, and locked the door while their luggage was still inside. We had no choice but to seek assistance from the reception desk. Even when the receptionist accompanied us back to the room, the housekeeping employee continued shouting and complaining aggressively in front of both guests and staff. This behavior is completely unacceptable in any hotel environment, especially towards paying guests. While operational issues can sometimes occur, there is no excuse for such disrespectful and hostile treatment. I sent my parents to your hotel with confidence because of the consistently positive experiences we have had with Accor and Ibis properties. Sadly, this experience has seriously damaged that trust and left us with a very negative impression of your hotel. I would appreciate receiving an explanation regarding these incidents and understanding what actions will be taken to ensure that other guests do not experience similar situations in the future

Bonjour Salvatore, We are sincerely sorry for the disappointing experience your parents had during their stay. We understand your frustration regarding the issues they encountered with the rooms and the discomfort caused upon arrival. We have taken note of your comments and will review the situation with our teams in order to improve our procedures and ensure that this type of experience does not happen again. We also regret the situation described with our housekeeping team and will address this matter internally, as respect and courtesy towards our guests are essential values for our establishment. We hope to have the opportunity to welcome your family again and provide the quality of service you expected from an ibis hotel. Kind regards, Redouane Z. General Manager

Customer review rating 4.5/5

Elisabeth H. Families - Confirmed reviews ALL

For someone who wants to sleep in a clean room and then leave it does the job. I do think that it would have been nice to close the door to the toilet room when one was seated on the toilet….

Customer review rating 5.0/5

Said F. Solo - Confirmed reviews ALL

The room was very clean and the location great

Hello Said, Thank you for taking the time to share your feedback following your stay at the ibis budget Marseille Timone. We are very pleased to read that you enjoyed the cleanliness of the room and the great location of the hotel. It is also a pleasure to see that your overall experience met your expectations. We take note of your comments regarding access and Wi-Fi speed, which have been shared with our teams for review and improvement. Thank you again for your excellent rating. We hope to welcome you back soon in Marseille. Kind regards, Redouane Z. Director

Customer review rating 5.0/5

Benaissa S. Solo - Confirmed reviews ALL

Impeccable

Bonjour Benaissa, Merci pour votre retour exceptionnel et votre note parfaite. Nous sommes ravis de lire que votre séjour a été impeccable à tous les niveaux, de l’accueil à la propreté, en passant par le confort, le rapport qualité/prix et la proximité avec l’hôpital et les commodités. Votre satisfaction est une véritable récompense pour l’ensemble de l’équipe, qui se mobilise chaque jour pour offrir la meilleure expérience possible. Au plaisir de vous accueillir de nouveau à l’ibis budget Marseille Timone. Cordialement, Redouane Z. Directeur

Customer review rating 4.5/5

Ranjith S. Families - Confirmed reviews ALL

Good stay Staff were very welcoming

Hello Ranjith, Thank you for your positive feedback. We are delighted that you enjoyed your stay and that our team made you feel welcome. Your kind words about our staff motivate us to continue providing a comfortable and pleasant experience for all our guests. We look forward to welcoming you and your family again soon at ibis budget Marseille Timone. Best regards, Redouane Z. Director

Customer review rating 0.5/5

Yasmin S. Friends - Confirmed reviews ALL

Pas du tout satisfaite de cet établissement. Propreté à revoir d’urgence. Bruyant et mal insonorisé malgres les double fenêtre.

Bonjour Yasmin, Merci d’avoir partagé votre avis. Nous sommes sincèrement désolés que votre séjour n’ait pas été à la hauteur de vos attentes. Les problèmes que vous avez rencontrés concernant la propreté, le bruit, le fonctionnement de la douche et du coffre-fort, ainsi que la qualité du Wi-Fi, ne reflètent pas nos standards. Nous avons transmis tous vos retours à nos équipes de maintenance et de nettoyage pour corriger ces points de manière urgente et améliorer l’expérience de nos futurs clients. Nous espérons avoir l’opportunité de vous accueillir à nouveau afin de vous offrir un séjour confortable et sans désagréments. Cordialement, Redouane Z. Directeur

Customer review rating 2.0/5

Tallulah P. Solo - Confirmed reviews ALL

Leider nicht viel positives. Das Fenster konnte ich nicht aufmachen weil es sonst aus dem Rahmen gefallen wäre. Die Toilettentür konnte ich nicht zumachen weil meine Beine sonst nicht gepasst hätten. Aber das Bett war super bequem.

Hallo Tallulah, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es tut mir sehr leid, dass Ihr Aufenthalt nicht komfortabel war und Sie Probleme mit dem Fenster und der Toilettentür hatten. Ich habe Ihre Anmerkungen aufmerksam aufgenommen, um den Komfort und die Funktionalität unserer Zimmer für zukünftige Gäste zu verbessern. Ich hoffe, Sie geben uns eine weitere Chance, um Ihnen einen angenehmeren und komfortableren Aufenthalt zu bieten. Mit freundlichen Grüßen, Redouane Z. Direktor

Customer review rating 3.5/5

Benedicte C. Families - Confirmed reviews ALL

Bon séjour de 3 nuitées dans une chambre triple côté cour, très propre, climatisé, fonctionnel pour séjour de courte durée. Petit points à améliorer: le petit-déjeuner peu varié, un mini frigo dans la chambre serait fortement appréciable pendant l'été. Personnel très aimable.

Bonjour, Merci pour votre retour positif. Nous sommes ravis que vous ayez passé un bon séjour dans une chambre propre, climatisée et fonctionnelle. Nous prenons bonne note de vos suggestions concernant la variété du petit-déjeuner et l’ajout d’un mini-frigo, particulièrement utile en période estivale. Un grand merci également pour votre appréciation sur notre équipe, que nous ne manquerons pas de partager avec elle. Au plaisir de vous accueillir de nouveau, Cordialement, L'équipe de l'Ibis Budget Marseille Timone

Customer review rating 2.5/5

Melanie D. Families - Confirmed reviews ALL

Qualité médiocre de la literie mais pour une nuit c'est correct. La douche ne fermé pas. Le top est d'avoir eu la clim avec ces grosses chaleurs

Bonjour Mélanie, Merci d’avoir pris le temps de partager votre avis. Nous sommes heureux que la climatisation ait rendu votre séjour plus confortable malgré les fortes chaleurs. Nous prenons note de vos remarques concernant la literie et la douche, et nous travaillons à améliorer ces points pour offrir une meilleure expérience à nos clients. Cordialement, Redouane Z. Directeur

Customer review rating 5.0/5

Sylvie B. Families - Confirmed reviews ALL

Très bon accueil cela fais le 2éme séjours chez vous satisfaisant.

Bonjour, Merci pour votre retour positif. A bientôt pour un nouveau séjour parmi nous ! L'équipe de l'Ibis Budget Marseille Timone

Other web-users rate our hotel

  • 297 reviews 8/10 Location
  • 586 reviews 4.1/10 Room
  • 537 reviews 9.4/10 Service
  • 5 reviews 8.9/10 WiFi
  • 259 reviews 4.3/10 Cleanliness
  • 141 reviews 6.2/10 Breakfast
  • 66 reviews 1.9/10 Amenities
  • 63 reviews 2.6/10 Vibe

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