Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,397 reviews

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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,397 reviews

Customer review rating 4.5/5

Simon W. Couples - Confirmed reviews ALL

Dear Simon, Thank you for your kind words regarding the comfort and location of our hotel. We are pleased to know that you had a positive experience during your stay and hope to welcome you back in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.0/5

Lap H. I. C. Friends - Confirmed reviews ALL

Dear Lap H. I., Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the unpleasant interaction you experienced at reception and for the lack of warmth shown. We understand your disappointment, especially as a valued Platinum member. Your comments have been shared directly with our Front Office Manager so that this behavior can be formally addressed with the team member involved. We would also like to clarify that, according to our system records, your room was assigned and check-in completed at 1:17 PM, over an hour and a half before our official check-in time of 3:00 PM. While this does not excuse the lack of courtesy you felt during your wait, we wanted to highlight this detail. Additionally, please note that for privacy and legal reasons, taking photos of our staff without their explicit consent is strictly prohibited. On a brighter note, we are delighted to hear that Matthew, Romane, and our Assistant Manager made such a positive impression on you. We will gladly pass along your compliments to them! We appreciate your constructive feedback and hope to welcome you back for a seamless experience. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Kiran B. Families - Confirmed reviews ALL

Dear Kiran, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, rooms, and the helpfulness of our staff. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Émile - Service Qualité Mercure Paris Gare de Lyon

Customer review rating 2.0/5

Pete C. Families - Confirmed reviews ALL

Dear Pete, After speaking with our Front Office team, it appears that the payment issue has been resolved following your mail. However, I remain at your disposal should you need any further assistance at h1… We are sorry to hear that you found the rooms disappointing and that they did not meet your expectations. If you would like to share more details about what you felt needed improvement, we would be happy to look into it. Our technical team will carry out a preventive inspection of the room concerned. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Jean-claude C. Families - Confirmed reviews ALL

Dear Jean-Claude, Thank you very much for your loyalty as an ALL Platinum member and for taking the time to share your review. We are thrilled to know that you had an excellent stay and that our staff made such a great impression. Your feedback is greatly appreciated by the entire team. We look forward to hosting you again very soon. Best regards, Émile - Quality Service Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,689 reviews 9.6/10 Location
  • 1,915 reviews 6.9/10 Room
  • 2,520 reviews 9.1/10 Service
  • 22 reviews 8.5/10 WiFi
  • 1,055 reviews 5.1/10 Comfort
  • 641 reviews 8.6/10 Cleanliness
  • 639 reviews 8.7/10 Breakfast
  • 26 reviews 3.9/10 Wellness Area

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