Novotel La Grande Motte Golf Hotel 4 stars

Cleaning staff friendly, Hotel clean. The blue covers on the beds we had to change twice because they were dirty or not washed properly - one even had blood on it. Overall a fantastic stay. Only criticism was the menu which did not change that much and certainly not much choice for vegetarians. Pool was great. We had to pay 10 Euros per day for parking even though next door was a free parking.

We had a great experience at Novotel La Grande Motte, executive room with king size bed, twin beds for the kids, a view on the swimming pool and free minibar. Parking is available but charged 10EUR a day. The team is very nice, very helpful. Location is great, a bit far from the beach by walking, but you can appreciate the quietness of the location, in the Golf.

During first 3 days we had no cleaning of the room, until I asked the receptiondesk to clean our room in the morning. No replacement of shampoo and soap, until I specifically asked for it. We remained without...Baby chairs in restaurant were very hard to find. And the 2 existing ones I sae were dirty and suitable for lider children. Pool ok, nice location.

Nice stay food and surroundings

This was generally one of our best Novotel experiences, with no problems at all. The rooms were perfect and clean, the staff welcoming and helpful, and the food and bar/restaurant service excellent. The restaurant staff were especially efficient and nice. We especially enjoyed the buffet dinner, as the normal menu was somewhat limited. The hotel, terrasse and gardens were beautifully clean and well maintained. Overall we were very impressed.

I paid over €600 for a 3 night stay. The breakfast was particularly disappointing. There was very little choice and I asked for an omelette. The answer was "no not possible" a fried egg? 'no not possible' We asked for some French fries in the afternoon 'not possible' we could not even buy a bag of crisps. You had even sold out of coke zero. Reception staff were good but otherwise staff were not willing to help. Really really disappointing. I had brought my kids with me on a business trip.

RAS

Having stayed at this Novotel and others in the past, we were disappointed that things have changed and not to the betterment! The large Lobby area looks so Moderne...the seating arrayed everywhere looks interesting, but one is not able to sit comfortably in those awfully Low chairs, or get out of them without assistance, unless one is under age 18, or under 4 foot in height! The Bed in our room was not equal to the lowly Ibis new Comfort Beds we have experienced..it was too low, too hard, and difficult for a Handicapped person to get out of easily! The Shower was so slippery that I had to lay a small towel on its floor so I wouldn't fall!! Breakfast was only slightly better than Ibis fare..several times the eggs & sausages were empty and no one to be found to have them filled!! Attendants missing...condiments were missing and we were told that there was no more honey, after we used the last packet...WHO IS IN CHARGE OF ORDERING?? The "Bacon" was rubbery, and flopped into the steamer in large piles that seemed to have been steamed together...and mostly fat and gristle!! Yuck .. Some of the sausages seemed undercooked also, and pink in the middle...not good if still raw?? Coffe cups are so small and the handle does not fit fingers unless you are 8 years old!!! You have a lot of older and larger people staying with you, and cups at the Ibis are twice the size and very holdable without spilling!! The cups were very annoying to use! The Pool...it is impossible for elderly or handicapped persons to even get in the gate..even normal persons were having difficulties !! And for the elderly or handicapped, it is totally impossible to get into the pool or out of the pool if someone has managed to jump in, as the metal hanging stairs are too difficult !! I have back and knee issues so I didn't even try to use the Pool...or to even sit at the pool in the sun as the lounge chairs were impossible for me to get into, and if I had gotten into one, impossible to get out of without lots of assistance!! Most Ibis pools where we stay have low stairs to enter and have large plastic armchairs under umbrellas for those who cannot use the lounge chairs! You need to look at your surroundings and plan more for us aging and handicapped people to enoy staying at your Hotel.....not a decorator who only buys impossible seating decor! Also the landscaping around the parking areas and around the pool need some upkeeping...very tatty looking in areas...wheelchair ramp is quite stained with black growth. As I mentioned, we have stayed at this Novotel a few times and others throughout France...we travel several times a year and stay at various Accor hotels. The Ibis seems to be way ahead in renovations accommodations, and service !

We had a good time but felt the room was a little tired. The staff where vert attentive. The only problem we had was the wait for our meal in the restaurant

Room very good location as expected food not 100% up to standard

all was fine

Correct

Great hotel but too hot and food not good enough for this brand

The hotel is great and the staff first class. However the restaurant is a disappointment as the menu is small and only changed twice a year. We spoke with other guests who had the same concern. If the hotel put this right it would be a 10.

Très satisfisante