ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 4.0/5 600 reviews

Best price
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ibis London Docklands Canary Wharf - Image 1
ibis London Docklands Canary Wharf - Image 2
ibis London Docklands Canary Wharf - Image 3
ibis London Docklands Canary Wharf - Image 4
1, Baffin Way, Off Preston Road, E14 9PE LONDON, United Kingdom

Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin SweetRoom by ibis

Photo out of - Twin SweetRoom by ibis

Featuring the latest colours, premium materials and softer, more cocooning furnishings. Comfort : Two single SweetBeds with ensuite bathroom and desk. Connected : free high-speed wifi. Large 32-inch flat screen TV, and unique USB charging hub.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Triple Rooms are available with 1 Double bed and 1 sofabed, suitable for three adults. This is the best choice for those who travel in the company of friends or with the family

Max. number of persons
3
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Hair dryer

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Telephone
Fax +44 20 7987 5916
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 87 rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • 87 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Danish
  • English
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • Private
  • 44 parking spaces
  • Parking opened 24/7

  • Parking pricing: 16 GBP 16 GBP Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS

Photo out of - FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
30
Accessibility
Accessible service
1, Baffin Way, Off Preston Road, E14 9PE London, United Kingdom
Telephone +44 20 7517 1100

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  600 reviews

Customer review rating 5.0/5

Michael T. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Nick A. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Keshia B. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We sincerely apologise for the limited food options and the room temperature issues during your stay. We understand how disappointing this must have been, especially given your friend's needs. Your comments have been shared with the relevant teams for review and improvement. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Carl V. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that our team made a positive impression during your stay. Your appreciation means a lot to us, and we look forward to welcoming you again soon. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.5/5

Russell H. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the shortcomings you experienced regarding the room condition, bathroom odour and breakfast. We also regret the inconvenience caused by the oven being out of service and the unavailability of hot food. Your comments have been shared with the relevant teams for their attention and appropriate action. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Anandha Krishnan Assistant General Manager

Dear Guest, Thank you for your lovely feedback. We are delighted you enjoyed our convenient location, comfortable and clean rooms, and the service provided by our team. We look forward to welcoming you back. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 5.0/5

Nick A. Business - Confirmed reviews ALL

Was late on when I arrived and was asked if I would like food whitch was a surprise as not surviving food before and the man (jain) sorry if I have your name wrong was very polite and looked my order 100% and I will return

Dear Guest, Thank you for your lovely feedback. We are delighted to hear that you enjoyed the service and that Jain made you feel welcome and looked after your order so well. We will be sure to share your kind words with him. We look forward to welcoming you back again. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.5/5

Keshia B. Families - Confirmed reviews ALL

Disappointed about food on evening as I was staying with my pregnant friend she just wanted food when we went to order barring in mind it was only 5.30 in evening and they stated they only could offer 2 choices off the menu the room was red hot also didnt sell and cordial just for my friends daughter so me decided on the morning to go else where for breakfast as what happened in evening

Dear Guest, Thank you for sharing your feedback. We sincerely apologise for the limited food options and the room temperature issues during your stay. We understand how disappointing this must have been, especially given your friend's needs. Your comments have been shared with the relevant teams for review and improvement. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Carl V. Business - Confirmed reviews ALL

very helpful staff during my visit well done

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that our team made a positive impression during your stay. Your appreciation means a lot to us, and we look forward to welcoming you again soon. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.5/5

Russell H. Business - Confirmed reviews ALL

Room was shabby. Bathroom smelt of sewage. Oven broken so no hot food available. Bed was comfy, breakfast was terrible.

Dear Guest, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the shortcomings you experienced regarding the room condition, bathroom odour and breakfast. We also regret the inconvenience caused by the oven being out of service and the unavailability of hot food. Your comments have been shared with the relevant teams for their attention and appropriate action. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.0/5

Charles W. Business - Confirmed reviews ALL

Hotel is not in the best area but is OK. Staff were friendly. Restaurant was not available for dinner at all during my stay (broken oven) - there was no warning of this so when I arrived in the evening wanting dinner I had to go out to find something to eat. There was no signage in the hotel either (there were screens advertising the restaurant offers which made me think it had re-opened but alas no). Room was OK - clean and comfortable, but cold (the thermostat control on the wall made no difference). Corridors were dated and rather depressing. Bar restaurant area felt empty and soulless - probably not helped by the restaurant being out of service. By comparison to other Ibis hotels nearby (Canning Town, Excel) this was a disappointing experience overall and I would not rush back.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our team friendly and your room clean and comfortable. However, we sincerely apologise for the inconvenience caused by the restaurant closure, lack of communication, and the heating issues in your room. We also appreciate your comments regarding the hotel's facilities and overall atmosphere. Your feedback has been shared with the relevant teams for review and appropriate action as we continue to improve our guest experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 0.5/5

Niket K. Friends - Confirmed reviews ALL

I have cancelled my stay ~ 30 days before the stay and yet got charged GBP 491.00. Further, I've been trying to contact you on your phone number +4… and reach the front desk but no one answers the call. Finally I have had to dispute the charge with my bank and escalate it to Accor. This is the second time you guys have charged me on the same booking. I got the first charge reversed but got charged again! This is the worst experience I've ever had. I've been staying with Marriott and Hilton and never had such issues, but with Accor, its been a nightmare. Please have this charge reversed at the earliest.

Customer review rating 3.5/5

Amanda W. Solo - Confirmed reviews ALL

Found hotel to be in a good location. General first impressions of reception area were good but I felt staff let the experience down. They did not come across as friendly or helpful & I felt like an inconvenience. Room was clean & comfortable

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you appreciated our convenient location and found your room clean and comfortable. However, we sincerely apologise that our service did not meet your expectations. We will address your comments with our team to improve the guest experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 5.0/5

Connor P. P. Friends - Confirmed reviews ALL

I had to book this room at the last minute, as the guest house I had originally booked was unavailable when I arrived. Fortunately, the Ibis was nearby and I was able to secure a room there.

Dear Guest, Thank you for choosing ibis. We’re glad we could accommodate you at short notice and provide you with a convenient place to stay. We hope you had a comfortable visit and look forward to welcoming you again. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.5/5

Karen B. Friends - Confirmed reviews ALL

Enjoyable one night stay. Room as expected for price paid and was clean. Type of hotel you use to be going out of rather than using as an experience. Easy check in/out and the staff were helpful and friendly.

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you enjoyed your stay and found the room clean, the check-in and check-out process easy, and our team helpful and friendly. We appreciate your comments and look forward to welcoming you again. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 2.5/5

Hugo R. Solo - Confirmed reviews ALL

Too much noise Nobody on reception to complain

Dear Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the noise disturbance you experienced and for the inconvenience caused by the absence of a receptionist when you wished to raise your concern. We understand how important a peaceful and comfortable stay is, and we regret that we fell short of your expectations. Your feedback has been noted and will be shared with the concerned team to help us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.0/5

Michelle T. Solo - Confirmed reviews ALL

You seem to have an issue with the sewage as my room stank of smells from the plumbing in the toilet. I have photos of the carpet which was absolutely filthy with white stains all over it. I didn't sleep well at all because I had a constant humming vibrating in my room (it didn't seem to be the air vent in the bathroom). Frustrating getting locked out of the room despite paying for a late check out that was pre-booked.

Dear Guest, We sincerely apologise for the issues you experienced during your stay, particularly the bathroom odour, carpet cleanliness, noise disturbance, and inconvenience caused by your key card not working during your pre-booked late check-out. This falls short of our expected standards. Your feedback has been shared with the relevant teams for investigation and appropriate action. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.5/5

Elvia J. Business - Confirmed reviews ALL

It’s not the first time I’ve stayed in this hotel. It’s a functional hotel quite spacious room. The carpet was a little bit dirty however unfortunately the room stunk of drainage and the smell wasn’t as pleasant first thing in the morning. Other than that I had a good night sleep and the bed was comfortable

Dear Guest, Thank you for your continued support and for sharing your feedback. We’re pleased to hear that you enjoyed the spacious room, comfortable bed, and a good night’s sleep. However, we sincerely apologise for the carpet condition and the unpleasant drainage smell. Your comments will be shared with our team for improvement. We appreciate your loyalty and hope to welcome you back for a more comfortable stay. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 3.0/5

Lauren P. Business - Confirmed reviews ALL

It was fine - location easy for the DLR and 15 mins walk to Canary Wharf. But the rooms are tired, carpets quite heavily stained. Bedding smelled fusty and bathrooms so loud that next door woke me up in the night with the toilet flush.

Dear Guest, Thank you for sharing your feedback. We’re pleased you found our location convenient for the DLR and Canary Wharf. However, we sincerely apologise for the issues you experienced with the room cleanliness, bedding, and bathroom noise. Your comments are important to us and will be shared with the relevant teams for improvement. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.0/5

Lindsay G. Friends - Confirmed reviews ALL

The evening team on Saturday 10th very good. 3 girls having a trip to London for a concert and the team helped us get taxi and dealt with us in a professional way. I apologise if we were annoying!

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that our Saturday evening team made your visit to London enjoyable and assisted you with arranging a taxi. Your kind words will be shared with the team. Please don’t apologise; it was our pleasure to assist you, and we hope you had a fantastic time at the concert! Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.5/5

Jane D. Friends - Confirmed reviews ALL

Just a quick overnight stay for o2 boost. Good location nice and clean

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your overnight stay and found our location convenient for visiting The O2. It is also lovely to know that you appreciated the cleanliness of the hotel. We look forward to welcoming you back for another comfortable stay. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 2.0/5

Naomi C. Solo - Confirmed reviews ALL

My stay was disappointing. The hotel staff had poor knowledge of the hotel and the room layout is bad for such a small room.

Dear Guest, Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet your expectations. We apologise for the inconvenience caused by the lack of knowledge demonstrated by our team and for your concerns regarding the room layout. Your comments are important to us, and we will share them with the relevant teams to identify areas for improvement and enhance our guest experience. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 5.0/5

Anne F. Solo - Confirmed reviews ALL

Always book this hotel for stays in London. Great service and friendly staff. Good transport links to city airport and Heathrow. Tube and DLR connections.

Dear Guest, Thank you for your continued trust and for choosing our hotel whenever you visit London. We are delighted to know that you appreciate our friendly team, service, and convenient transport links to London City Airport, Heathrow Airport, and the wider city via the Tube and DLR. Your loyalty means a great deal to us, and we look forward to welcoming you back on your next visit. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 1.0/5

Steven H. Couples - Confirmed reviews ALL

The room was freeze and heating wasn’t working. Very bad breeze coming in from a closed window. Smell in the bathroom was unbearable. The staff were good to bring up a small portable heater for the inconvenience as no other rooms were available but overall experience was definitely not impressed one bit.

Dear Guest, Thank you for your feedback. We sincerely apologise for the issues with the heating, window draught, and bathroom odour. While we’re glad our team provided a portable heater, we understand this did not meet your expectations. Your comments have been noted, and we will address these concerns with the relevant team. Kind regards, Anandha Krishnan Assistant General Manager

Customer review rating 4.5/5

Stuart A. Families - Confirmed reviews ALL

Stayed ahead of a concert at 02. Very easy

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed our convenient location and comfortable stay ahead of your concert at The O2. We look forward to welcoming you back. Kind regards, Anandha Krishnan Assistant General Manager

Other web-users rate our hotel

  • 799 reviews 9.1/10 Location
  • 1,225 reviews 6/10 Room
  • 1,344 reviews 8.8/10 Service
  • 24 reviews 7.4/10 WiFi
  • 709 reviews 5.5/10 Cleanliness
  • 574 reviews 6/10 Comfort
  • 433 reviews 6.3/10 Breakfast
  • 176 reviews 8.5/10 Vibe

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