ibis Koeln Frechen

Customer review rating (ALL Rating) 4.2/5 608 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Train stop "Haus Vorst," 10 min. walk to tram line 7

  • Free large car park

  • No city tax

  • Free WIFI

Our accommodation(s)

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Hotel location

ibis Koeln Frechen

Europaallee 3a
50226 FRECHEN
Germany

GPS:50.917246, 6.837616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Time doesn't matter at our bar: We are open 24 hours a day for you! In addition to cold beer and cool drinks, we also serve delicious snacks. When the weather is nice, we open the terrace for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  608 reviews

Customer review rating 2.0/5

Peter A. Couples - Confirmed reviews ALL

Reception greeting was poor. Room had blocked drains and smells.

Dear Mr. Peter A., Thank you for your feedback. We are sorry to hear about your experience with our reception staff. We have already spoken with the relevant employee. We have immediately forwarded the issues in your room to our technical department. Your comments are important to us, as we are constantly striving to improve our services. Sincerely, Your Team at ibis Cologne Frechen

Customer review rating 2.0/5

Karel M. Business - Confirmed reviews ALL

For the area good price, yet you cant missee, that this hotel is dated and worn. - bloats on the floor in the elevator, cracks in room furniture, reception under reconstruction + however the staff was very friendly and we got free welcome beers - most parking places are paid wifi and AC working; Breakfast in Ibis standard too.

Dear Mr. M., Thank you very much for your detailed feedback and for taking the time to review your stay with us. We are delighted to read that you praised our friendly team, the convenient location, and the excellent value for money. We're also pleased that you enjoyed our complimentary welcome beer. At the same time, we thank you for your honest feedback regarding the condition of the hotel. Several areas of our hotel are currently being modernized step by step – as you may have already noticed with the renovation of the reception area. We take your feedback regarding the unevenness in the elevator and the furniture very seriously and will, of course, pass this on to our technical and management teams. We are also pleased that the Wi-Fi, air conditioning, and breakfast met your expectations. Thank you again for your feedback – it is very helpful in our ongoing efforts to improve our hotel. We would be delighted to welcome you back for a future stay. Kind regards, Your Team at ibis Cologne Frechen Feedback geben

Customer review rating 3.0/5

Thomas M. Business - Confirmed reviews ALL

Frustrating that even all my details are recorded in the App the contact details haven’t been accessible by the hotel, the invoice had to be changed three times due to an error on the address which is logged in the App.

Sehr geehrter Herr M., vielen Dank für Ihr Feedback. Es tut uns leid, dass es bei der Rechnung und der in der App gespeicherten Adresse zu Unstimmigkeiten gekommen ist und dadurch Änderungen nötig waren. Wir möchten, dass der Buchungs- und Rechnungsprozess reibungslos funktioniert, und werden prüfen, wie es zu dem Fehler in den hinterlegten Daten kommen konnte. Vielen Dank für Ihren Hinweis – er hilft uns, unseren Service weiter zu verbessern. Wir hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Ihr Team vom ibis Köln Frechen

Customer review rating 4.0/5

Eduard H. Business - Confirmed reviews ALL

Gut

Sehr geehrter Herr H., vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir haben zur Kenntnis genommen, dass die Zufriedenheit mit der Sauberkeit bei 70 % lag. Gerne möchten wir darauf hinweisen, dass wir seit dem 1. Januar eine neue Reinigungsfirma im Hotel haben und derzeit alle Zimmer einer gründlichen Grundreinigung unterzogen werden, um unser gewohnt hohes Hygieneniveau sicherzustellen. Wir arbeiten kontinuierlich daran, uns in diesem Bereich weiter zu verbessern. Ihre Rückmeldung ist uns sehr wichtig und motiviert uns, unseren Service weiterhin zu optimieren. Mit freundlichen Grüßen Ihr Team vom ibis Köln Frechen

Customer review rating 4.5/5

Ken S. Solo - Confirmed reviews ALL

The receptionist / barman was friendly and welcoming (an older gentleman) and I sat at the bar and talked to him for a while. While the hotel is a bit out of the way, I found it easily enough and in the morning it was easy to get to the bus stop to get to Weiden West S-Bahn.

Dear Mr. S., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you appreciated the friendliness of our staff and that you found the public transport connections convenient. We hope to welcome you back again soon. Sincerely, Your Team at ibis Cologne Frechen

Other web-users rate our hotel

  • 270 reviews 7.7/10 Location
  • 575 reviews 4.8/10 Room
  • 469 reviews 8.9/10 Service
  • 7 reviews 5.6/10 WiFi
  • 320 reviews 4.1/10 Cleanliness
  • 309 reviews 8.4/10 Breakfast
  • 64 reviews 3.5/10 Vibe

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