ibis Koeln Frechen

Customer review rating (ALL Rating) 4.2/5 615 reviews

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Europaallee 3a, 50226 FRECHEN, Germany

Description

Hotel extras

  • Air-conditioned rooms

  • Train stop "Haus Vorst," 10 min. walk to tram line 7

  • Free large car park

  • No city tax

  • Free WIFI

Our accommodation(s)

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Hotel location

ibis Koeln Frechen

Europaallee 3a
50226 FRECHEN
Germany

GPS:50.917246, 6.837616

Telephone
Fax +49 2234 276400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Time doesn't matter at our bar: We are open 24 hours a day for you! In addition to cold beer and cool drinks, we also serve delicious snacks. When the weather is nice, we open the terrace for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  615 reviews

TripAdvisor Rating  3.8/5  451 reviews

Customer review rating 2.0/5

Kerstin P. Business - Confirmed reviews ALL

Bedding was ripped. Could have been cleaner

Dear Ms. P., Thank you for your feedback. We are very sorry to hear that the bed linen was damaged and that the cleanliness did not meet our usual standards. This should not have happened. We have already forwarded your concerns to our housekeeping team to ensure that this does not happen again. We would have gladly provided you with new bed linen immediately upon your arrival – please speak to us directly next time so that we can assist you right away. We would be delighted if you would still give us a second chance. Best regards, Your Team at ibis Cologne Frechen.

Customer review rating 4.5/5

John R. Couples - Confirmed reviews ALL

Adequate on-site parking, friendly efficient reception, clean room and good breakfast.

Customer review rating 5.0/5

Martin L. Business - Confirmed reviews ALL

Very smooth and easy to work with, Always available and quick to respond staff from the booking process until after check out.

Dear Mr. L., Thank you very much for your kind words! It's great to hear that everything went so smoothly and that you felt well looked after. That's exactly how it should be 😊. Best regards, Your team at ibis Köln Frechen

Customer review rating 5.0/5

Chendy Families - Confirmed reviews ALL

We were on the way to Austria and went to this Hotel for breakfast. Very kind personeel and the staff behind the counter were very helpful. Breakfast was also fresh and lovely. Thank you Hotel Ibis Köln Frechen!

Customer review rating 1.0/5

Daniyal A. Families - Confirmed reviews ALL

Upon check-in, I was initially assigned a room that was not clean, which was very disappointing. Although I was eventually moved to a clean room, there was no effort from the staff to acknowledge the inconvenience or provide any form of service recovery.

Dear Mr. A., Thank you very much for taking the time to share your feedback with us. Please accept our sincere apologies for the fact that you were initially assigned a room that was not properly cleaned. We fully understand how disappointing this must have been and we are truly sorry that your stay was affected in this way. A clean and prepared room should be the minimum standard, and while we immediately allocated you a clean room and apologized to you several times, we recognize that this alone cannot make up for the inconvenience caused. We take your comments very seriously, especially your remark that you would have expected a stronger gesture of service recovery from our team in such a situation. This is something we will discuss internally to ensure we respond more appropriately in the future and make our guests feel that their satisfaction is our top priority. We truly hope you will give us another opportunity to welcome you back to ibis Köln Frechen, so we can provide you with the experience and level of service you rightfully expect as a valued ALL member. Kind regards, Your team at ibis Köln Frechen

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Other web-users rate our hotel

  • 272 reviews 7.6/10 Location
  • 587 reviews 5.5/10 Room
  • 492 reviews 9/10 Service
  • 8 reviews 7.1/10 WiFi
  • 338 reviews 8.4/10 Breakfast
  • 335 reviews 5.1/10 Cleanliness
  • 181 reviews 5.7/10 Value
  • 60 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.