ibis Koeln Frechen

Customer review rating (ALL Rating) 4.3/5 742 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Train stop "Haus Vorst," 10 min. walk to tram line 7

  • Free large car park

  • No city tax

  • Free WIFI

Our accommodation(s)

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Hotel location

ibis Koeln Frechen

Europaallee 3a
50226 FRECHEN
Germany

GPS:50.917246, 6.837616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Time isn't an issue at our bar: We are open daily around the clock! In addition to beer and refreshing drinks, we also serve delicious snacks. In fine weather, we open the terrace for you. With live sports events on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  742 reviews

TripAdvisor Rating  4.0/5  453 reviews

Well located . Fantastic shower

Customer review rating 4.0/5

Roger B. Business - Confirmed reviews ALL

Really good staff . Good WiFi and good breakfast .

Dear Mr. B., Thank you for your kind review! We are very pleased that you liked the location, the shower and our breakfast and that you were satisfied with our team. The WiFi is also important to us - it's nice to hear that everything worked out. We would be delighted to welcome you back soon. Best regards, Your team at ibis Köln Frechen

Good location for Phantasialand but would't stay again

TripAdvisor rating 3.0/5

jackc_1992 TripAdvisor review

We stayed as a family and when we booked the room, it wasn't clear that children under 12 are expected to stay in the same bed as the parents. So basically, there is 1 bed. We had no idea about this when booking as every other time we book for 3, it is made very clear the setup of the room. Some brands even tell you it isn't a family room. When questionning this, the staff on the desk were rude and abrupt about it basically telling us we had booked it and that was that. The most annoying bit was that even though we booked for 3, the room was setup for 2 people. So had to go back for more towels, pillows etc which is just frustrating. We took the room anyway, which was okay. I expected this to be better than an Ibis Budget, but it wasn't. The room was all plastic, needed updating as was tired and run down. Breakfast wasn't included and we didn't pay but looked basic and expensive for what it was. The only good thing was location to Phantasialand, but we wouldn't stay here again.

Good location

Customer review rating 4.0/5

Dr. A. A. Couples - Confirmed reviews ALL

I am a regular customer to ibis frechen because of the location and the alarabia tv channel, but as the hotel started in April to charge fees on the oarking area which was alway free wasn't agoid step in my openion, as in frechen still most of street parking is free at least for 2 hours, the other thing which bothers me is thi increasing room rate.

Dear Dr. A. A., thank you for being a loyal guest and for appreciating our convenient location and the Alarabia TV channel. We value your feedback regarding the parking fees and the increasing room rates. Please note that these decisions are in line with our hotel policies. We appreciate your understanding and hope to continue welcoming you in the future. Best regards, ibis Koeln Frechen.

Not a Family Friendly Hotel

TripAdvisor rating 2.0/5

Warren P TripAdvisor review

I am only giving this a 2 out of 5 for location to Phantasialand and the breakfast and the room . Regarding the staff rude and unpleasant manner towards families . The room was clean and the beds were comfortable and the breakfast was a really good selection. The parking barrier was problematic having to scan in and out every time. I stay at Hotel H next time not this .

Not great nor bad

Customer review rating 2.5/5

Unhappy Families - Confirmed reviews ALL

NOTHING GREAT

Dear Mr. PUNEETH, Thank you for taking the time to give us your feedback. We are sorry that we were not able to fully meet your expectations. We are always working on improving and would be happy if you could tell us what we can do better. Kind regards, Your ibis Cologne Frechen team

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Other web-users rate our hotel

  • 300 reviews 8.4/10 Location
  • 626 reviews 5.8/10 Room
  • 560 reviews 9.3/10 Service
  • 11 reviews 7/10 WiFi
  • 381 reviews 8.4/10 Breakfast
  • 349 reviews 6.2/10 Cleanliness

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