Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,582 reviews

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Mercure Hotel Koeln West - Image 1
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Horbeller Str.1, 50858 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Telephone
Fax +49 2234 514106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLOURS Bar- Restaurant - Garden

Enjoy international and regional dishes in our restaurant Colours paired with a glass of wine from the Mercure grape harvest. In summer, meals are served on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,582 reviews

TripAdvisor Rating  3.5/5  896 reviews

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was good and normal for my stay. I did not booked for this staying but due to my last stays in your hotel, l came for staying there.

Dissapointing air-conditioning

Customer review rating 2.0/5

Miguel F. Business - Confirmed reviews ALL

The decor of the hotel is tastefully done. I was charged city tax, even though I pointed out it was a business trip. Something I notice after leaving. The air-conditioning did not cool enough, and the fan speed did not work. There is no motorcycle parking. Most hotels I use provide free parking in motorcycle specific bays to promote the use. The shower water pressure is poor. The staff in the bar and restaurant area were the best part of the hotel. Very friendly, efficient service.

Dear Miguel F., Thank you for your detailed feedback. We're pleased to hear you appreciated the tasteful decor and the excellent service from our bar and restaurant staff. We apologize for the inconvenience caused by the air-conditioning and shower water pressure. We will address these issues promptly. We also regret the misunderstanding regarding the city tax, since 1 July 2024 it is payable for all guests, regardless of the purpose of their stay. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future. Sincerely, Holger Hinnemann Rooms Division Manager

Good location, hidden fees

Customer review rating 3.5/5

Mr Families - Confirmed reviews ALL

The hotel was fine, but we were surprised about additional taxes/fees which has to be paid on the day. The booked rate said 'incl. fees and taxes' but we were asked to pay an additional tax on arrival and also €11 for parking (for a stay of about 12h). These fees should have been clearly given during the booking process as it would have affected our choice, and even when going back to look at the website I didn't find any notes on these fees.

Dear Marketa G., Thank you for your feedback. We are glad to hear that you found the hotel fine. We would like to clarify the additional fees you encountered during your stay. The additional tax you mentioned is the Cologne City Tax, which is mandated by the city of Cologne for all hotel stays within the city. This fee is not imposed by our hotel specifically but is a standard charge for all hotels in Cologne. Unfortunately, this fee is unavoidable regardless of which hotel you choose in the city. Regarding the parking fee, we strive to ensure transparency in our pricing. The €11 charge for parking is clearly mentioned on our website. We apologize if this was not evident during your booking process, and we will review our website to ensure this information is more prominently displayed to avoid any future confusion. We appreciate your comments and will use them to improve our communication and services. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future. Greetings, Bente Christensen Waizmann Deputy General Manager

Comfortable stay, good location

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Good location, air-con was a bit noisy as we had to have it on on high due to the heat

Dear Katherine P., Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location. We apologize for the inconvenience caused by the air conditioning. We understand that a quiet and comfortable room is essential for a pleasant stay, especially during hot weather. Your feedback has been noted, and we will have our maintenance team look into the issue to ensure the air conditioning units operate more quietly. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future. Sincerely, Bente Christensen Waizmann Deputy General Manager

Excellent overnight stop

Customer review rating 4.5/5

Duncan Couples - Confirmed reviews ALL

We stayed for one night on our way down to Austria. We had a really nice meal on the restaurant patio and the service was excellent.

Dear Duncan T., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us on your way to Austria. It’s great to know that you had a pleasant meal on our restaurant patio and that our service met your expectations. Our team strives to provide a memorable dining experience for our guests, and your positive feedback is much appreciated. We hope to welcome you back on your future travels. Warm regards, Bente Christensen Waizmann Deputy General Manager

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Other web-users rate our hotel

  • 576 reviews 8/10 Location
  • 1,138 reviews 6.1/10 Room
  • 1,060 reviews 9/10 Service
  • 29 reviews 6.8/10 WiFi
  • 788 reviews 8.8/10 Breakfast
  • 575 reviews 7.1/10 Cleanliness
  • 555 reviews 4.7/10 Comfort
  • 362 reviews 7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.