Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.5/5 1,582 reviews

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Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool and fitness area

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - RESTAURANT - GARDEN

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,582 reviews

Customer review rating 4.0/5

Louise R. Families - Confirmed reviews ALL

I'm confused about the pricing of the rooms. The privelidge room was advertised as having water, mini bar and welcome drinks. It only actually included parking in addition to premium rooms so the extra £23 was not worth the extra cost.

Thank you for your feedback and your good rating. We are pleased that you rated your stay overall positively. At the same time, we regret that there was some confusion regarding the benefits of our Privilege rooms. We would like to clarify the included amenities. Our Privilege rooms offer a complimentary parking space, bathrobe and slippers in the room, a steamer for your clothing, a capsule coffee machine, a complimentary minibar with a selection of drinks or snacks from our reception kiosk, as well as a welcome drink upon arrival. Thank you for your comment. We will use your feedback to further improve our communication. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Jurgen D. Business - Confirmed reviews ALL

Professional and friedly staff

Thank you very much for your excellent review. We are delighted that you appreciated the professionalism and friendliness of our staff. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Steven G. Friends - Confirmed reviews ALL

Courteous and always available staff. Room 418 was very noisy at 06.00 am, being situated on the road side. So much so that I thought I may have left the window open (I hadn't).

Thank you for your feedback. We are pleased that you found our staff courteous and helpful. At the same time, we regret that your room facing the street was noisy in the early morning. Unfortunately, this is beyond our control. However, we are happy to take room preferences into account and recommend requesting a room on the opposite side for a quieter stay. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Mark T. Business - Confirmed reviews ALL

All good

Thank you for your feedback. We are pleased that everything suited your needs and that you had a good stay with us. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Jason T. Friends - Confirmed reviews ALL

We had 2 rooms. One facing the main road the other facing the hotel entrance. The room facing the main road became very noisy around 6am each morning. The other room was good.

Thank you for your feedback. We are pleased that you found our staff friendly. At the same time, we regret that one of the rooms facing the main road was noisy in the morning due to traffic. Unfortunately, this is beyond our control. However, we are happy to take room preferences into account and recommend requesting a room on the opposite side for a quieter stay. Kind regards from Cologne West Ralf Brandl

Other web-users rate our hotel

  • 635 reviews 8.1/10 Location
  • 1,021 reviews 6.4/10 Room
  • 1,048 reviews 9.2/10 Service
  • 21 reviews 7.3/10 WiFi
  • 668 reviews 9.1/10 Breakfast
  • 543 reviews 7.4/10 Cleanliness
  • 312 reviews 7.8/10 Food
  • 261 reviews 6.9/10 Pool

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