Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,588 reviews

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Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar - Restaurant - Garden

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,588 reviews

Customer review rating 5.0/5

Dieter B. Business - Confirmed reviews ALL

all you could wish. a will for sure remember the friendly staff

Thank you very much for your excellent rating and your kind words. We are delighted to hear that you appreciated our location, the cleanliness of the room and especially the friendliness of our staff. Your feedback is a great motivation for our entire team. We look forward to welcoming you again soon. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Constanze S. Families - Confirmed reviews ALL

Alles prima.

Vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren. Liebe Grüße aus Köln West Ralf Brandl

Customer review rating 4.0/5

Mohamed E. Families - Confirmed reviews ALL

It was fine my only concern was that the rooms had no heating system

Thank you for your feedback. We would like to clarify that all of our rooms are equipped with a heating system. We are sorry if this was not apparent during your stay. Please feel free to contact our hotel staff at any time on your next visit, and we will be happy to assist you immediately. We hope to welcome you again in the future. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Balasubramanian R. Families - Confirmed reviews ALL

Good stay, wonderful and helpful staff, both front desk and Kitchen. Enough parking spaces. It was a birthday trip for my 7-year-old, and the way they surprised her is really cherishable. The only downside is that housekeeping didn't clean the room or change the towels, despite hanging the tag (to clean) and following the instructions to keep the towels on the bathroom floor.

Thank you very much for your detailed feedback. We are delighted to hear that you had a pleasant stay and that you especially appreciated the friendliness and helpfulness of our reception and kitchen teams. We are particularly pleased that your daughter’s birthday trip turned into such a memorable experience. It means a great deal to us that we were able to contribute to this special occasion. At the same time, we sincerely apologize that your room was not cleaned and that the towels were not replaced despite the housekeeping sign being displayed and the towels placed on the bathroom floor. This does not reflect our service standards. Your feedback has been forwarded to the relevant department to ensure this is handled more reliably in the future. Thank you for your trust and openness. We would be delighted to welcome you and your family again on a future visit. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Dimitra S. Families - Confirmed reviews ALL

We enjoyed the room and its facilities (bed, linen, fridge etc). Staff was friendly and nice

Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the room, its facilities and the good value for money. It is especially nice to know that our team’s friendliness contributed positively to your stay. We would be delighted to welcome you back again in the future. Kind regards from Cologne West Ralf Brandl

Other web-users rate our hotel

  • 648 reviews 8.1/10 Location
  • 1,025 reviews 6.2/10 Room
  • 1,049 reviews 9.2/10 Service
  • 24 reviews 6.8/10 WiFi
  • 687 reviews 9/10 Breakfast
  • 556 reviews 7/10 Cleanliness
  • 527 reviews 5.1/10 Comfort
  • 317 reviews 7.7/10 Food

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