Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,571 reviews

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Mercure Hotel Koeln West - Image 1
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Horbeller Str.1, 50858 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Telephone
Fax +49 2234 514106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar - Restaurant - Garden

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,571 reviews

TripAdvisor Rating  3.7/5  908 reviews

Customer review rating 4.0/5

Mohamed E. Families - Confirmed reviews ALL

It was fine my only concern was that the rooms had no heating system

Thank you for your feedback. We would like to clarify that all of our rooms are equipped with a heating system. We are sorry if this was not apparent during your stay. Please feel free to contact our hotel staff at any time on your next visit, and we will be happy to assist you immediately. We hope to welcome you again in the future. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Balasubramanian R. Families - Confirmed reviews ALL

Good stay, wonderful and helpful staff, both front desk and Kitchen. Enough parking spaces. It was a birthday trip for my 7-year-old, and the way they surprised her is really cherishable. The only downside is that housekeeping didn't clean the room or change the towels, despite hanging the tag (to clean) and following the instructions to keep the towels on the bathroom floor.

Thank you very much for your detailed feedback. We are delighted to hear that you had a pleasant stay and that you especially appreciated the friendliness and helpfulness of our reception and kitchen teams. We are particularly pleased that your daughter’s birthday trip turned into such a memorable experience. It means a great deal to us that we were able to contribute to this special occasion. At the same time, we sincerely apologize that your room was not cleaned and that the towels were not replaced despite the housekeeping sign being displayed and the towels placed on the bathroom floor. This does not reflect our service standards. Your feedback has been forwarded to the relevant department to ensure this is handled more reliably in the future. Thank you for your trust and openness. We would be delighted to welcome you and your family again on a future visit. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Dimitra S. Families - Confirmed reviews ALL

We enjoyed the room and its facilities (bed, linen, fridge etc). Staff was friendly and nice

Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the room, its facilities and the good value for money. It is especially nice to know that our team’s friendliness contributed positively to your stay. We would be delighted to welcome you back again in the future. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Marc A. Families - Confirmed reviews ALL

Hotel is for me not a 4 stars hotel. Rooms are ok but a bit old. Breakfast is good and staff very nice

Thank you for your feedback. We are pleased to hear that you appreciated our hotel's convenient location for FC Köln games, as well as the breakfast and our friendly service. Please be assured that we are continuously renovating the hotel step by step to steadily improve comfort and quality for our guests. We look forward to welcoming you on your next stay and showing you the progress we have made. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

I have rated 9 due to the lack of a refrigerator...

Thank you very much for taking the time to share your feedback with us. We are glad to hear that you found your stay overall pleasant and appreciated our friendly staff as well as the cleanliness and comfort of the rooms. Regarding the absence of a refrigerator, we would like to point out that our Privilege and Superior rooms, as well as our family rooms, are equipped with refrigerators. We would be happy to assist you in reserving a room with this feature for your next stay. We look forward to welcoming you again soon. Best regards from Cologne West Ralf Brandl

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Other web-users rate our hotel

  • 644 reviews 8/10 Location
  • 1,037 reviews 6.1/10 Room
  • 1,055 reviews 9.1/10 Service
  • 26 reviews 5.8/10 WiFi
  • 697 reviews 9/10 Breakfast
  • 559 reviews 7.1/10 Cleanliness
  • 531 reviews 4.9/10 Comfort
  • 319 reviews 7.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.