Mercure Hotel Koeln West

Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.3/5 1,202 reviews

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Description

Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • An ALLSAFE-certified hotel

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

  • STRASSENBAHN:  7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37 miles

  • By plane

    KOELN At 25km / 15 miles

  • By car

    KREUZ KOELN WEST At 1km / 0 miles

  • By train

    KOELN HBF At 9km / 5 miles

GPS:50.919353, 6.85602

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COLOURS Bar- Restaurant - Garden

In our restaurant, we provide culinary delicacies. We serve regional and international specialities. Leave everyday life with a glass of our MERCURE grape harvest. In summer, our terrace is also open!

Our accommodation(s)

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,202 reviews

TripAdvisor Rating  3.5/5  872 reviews

好立地

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

please give me invoice!!! DO you forget to send invoice by email??

No paper

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I stayed as business in hotel mercure, therefore payment evidence is necessary to get reimbursed by company. Unfortunately this hotel was shortage of paper and could not print evidence. I requested to send by email and let my email adress, it is still 10 days ago I still did not get any evidence yet.

Dear Mr. K., thank you very much for your feedback. We are very sorry that there must have been a mistake in your email address when sending. Our colleagues at the reception will immediately resend the invoice via email. Please note that since the beginning of April the corona rules in NRW have been relaxed and there is a recommendation but no obligation to wear a mask. We hope that you will again give us the chance to convince you of us. With kind regards from cologne Saskia Birven Stellvertretende Hoteldirektorin/ Assistant General Manager

Parking behind a barrier

Customer review rating 5.0/5

Df Couples - Confirmed reviews ALL

Fairly secure parking behind a barrier. Clean hotel with lovely range of breakfasts. Evening meal menu restricted at the moment.

Dear Diane F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Birven Stellvertretende Hoteldirektorin/ Assistant General Manager

Location was key

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Location was good as it was close to our final destination. However the shower temperature dial was faulty and would not hold to correct temperature so had to be held constantly to stop it moving and going very cold. We also booked a double room with two extra single beds unfortunately we were not given this, as it was late when we arrived we made do even though we paid extra for this requirement. Lastly the air conditioner did not work properly..the room was very hot.

Dear Sara C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Birven Stellvertretende Hoteldirektorin/ Assistant General Manager

Nice hotel, friendly staff but restaurant closed

Customer review rating 4.0/5

Anders T. Couples - Confirmed reviews ALL

A short overnight say on the way, where we expected to eat at the restaurant, but it was closed Saturday. A perfect breakfast, fine clean room, modernized with sufficient power outlets. Our 1.st floor room had limited view as the roof of the restaurant blocks the lower half. Avoid the 1. Floor rooms facing garden.

Dear Anders T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are deeply sorry about the closing times of the restaurant, we simply do not have the staff to open the restaurant every day. We also hope it will improve in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

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