Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.5/5 1,589 reviews

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Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool and fitness area

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - RESTAURANT - GARDEN

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,589 reviews

Customer review rating 5.0/5

Jochen S. Business - Confirmed reviews ALL

Had a great stay at Mercure Cologne West, Great, spacious room with nice view, comfortable bed and superb location beside highway. Will stay there again.

Thank you very much for your excellent rating and your positive feedback. We are delighted that you enjoyed your stay with us and especially appreciated the comfort of your room, the view, and the convenient location of our hotel. It is wonderful to hear that you would gladly stay with us again. Kind regards from Köln West Ralf Brandl

Customer review rating 4.5/5

Tarek G. Families - Confirmed reviews ALL

Well managed, friendly staff

Thank you for your positive rating and your kind feedback. We are pleased that you enjoyed a comfortable stay and found our team friendly and well organised. Our location with direct tram connection to the city centre is appreciated by many of our guests, so it is great to see you mention it as well. We would be happy to welcome you again on your next visit. Kind regards from Köln West Ralf Brandl

Customer review rating 2.5/5

Benjamin S. Business - Confirmed reviews ALL

Staff were friendly but rooms were noisy and the doors slam echoing throughout the hallways

Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie unser Team als freundlich erlebt haben. Gleichzeitig bedauern wir, dass die Geräuschentwicklung im Zimmer und auf den Fluren Ihren Aufenthalt beeinträchtigt hat. Ihre Hinweise zu den Türen und der Lautstärke nehmen wir ernst und gehen dem intern nach. Wir würden uns freuen, Sie bei einem nächsten Aufenthalt von einer angenehmeren Atmosphäre überzeugen zu dürfen. Liebe Grüße aus Köln West Ralf Brandl

Customer review rating 4.0/5

Louise R. Families - Confirmed reviews ALL

I'm confused about the pricing of the rooms. The privelidge room was advertised as having water, mini bar and welcome drinks. It only actually included parking in addition to premium rooms so the extra £23 was not worth the extra cost.

Thank you for your feedback and your good rating. We are pleased that you rated your stay overall positively. At the same time, we regret that there was some confusion regarding the benefits of our Privilege rooms. We would like to clarify the included amenities. Our Privilege rooms offer a complimentary parking space, bathrobe and slippers in the room, a steamer for your clothing, a capsule coffee machine, a complimentary minibar with a selection of drinks or snacks from our reception kiosk, as well as a welcome drink upon arrival. Thank you for your comment. We will use your feedback to further improve our communication. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Jurgen D. Business - Confirmed reviews ALL

Professional and friedly staff

Thank you very much for your excellent review. We are delighted that you appreciated the professionalism and friendliness of our staff. Kind regards from Cologne West Ralf Brandl

Other web-users rate our hotel

  • 640 reviews 8.1/10 Location
  • 1,027 reviews 6.3/10 Room
  • 1,056 reviews 9.2/10 Service
  • 22 reviews 6.9/10 WiFi
  • 668 reviews 9.2/10 Breakfast
  • 547 reviews 7.3/10 Cleanliness
  • 520 reviews 5.3/10 Comfort
  • 313 reviews 7.9/10 Food

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