Mercure Hotel Koeln West

Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.3/5 1,327 reviews

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Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • An ALLSAFE-certified hotel

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

  • STRASSENBAHN:  7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37 miles

  • By plane

    KOELN At 25km / 15 miles

  • By car

    KREUZ KOELN WEST At 1km / 0 miles

  • By train

    KOELN HBF At 9km / 5 miles

GPS:50.919353, 6.85602

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COLOURS Bar- Restaurant - Garden

In our restaurant, we provide culinary delicacies. We serve regional and international specialities. Leave everyday life with a glass of our MERCURE grape harvest. In summer, our terrace is also open!

Our accommodation(s)

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,327 reviews

TripAdvisor Rating  3.5/5  877 reviews

Great stay

Customer review rating 5.0/5

Family Families - Confirmed reviews ALL

Very clean and comfortable hotel situated in a good location, close to the metro line. Ideal for avoiding driving into the centre with an on site car park. We had a warm welcome at reception & speedy check out too. The swimming pool and sauna facilities were a real bonus.

Dear Claire L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Pleasant stay

TripAdvisor rating 3.0/5

jeniangwb Families - TripAdvisor review

A pleasant stay overall. Located outside of the city center itself, but there's a tramway station about 7 minutes away if necessary. The team was pretty pleasant, both at reception and at breakfast. The room felt a bit small (possibly after staying at the Mercure in Freiburg this was a bit of a letdown), but overall a reasonable option.

not the best accor hotel

Customer review rating 3.5/5

Gabor Business - Confirmed reviews ALL

Just not what I experienced in other accor hotels

Dear Zsolt M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

A reasonable stay.

Customer review rating 3.5/5

Ajb Solo - Confirmed reviews ALL

Stayed here a number of time. It’s easy to find and convenient. Rooms OK. The restaurant is usually quite good but there was a limited menu.

Dear Anthony B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Could do better…..

Customer review rating 3.0/5

Michael Solo - Confirmed reviews ALL

Nice hotel and nice staff BUT…. As I arrived (traveled by train from London), it was announced that a national U.K. train strike had been called and Eurostar contacted me to say it wasn’t planning to run trains to U.K. and rescheduled my train to a day earlier than my booked departure date. As I had no choice but to leave the hotel a day earlier I requested a refund for the final night which was refused. As an Accor card holder this seems draconian and not what I would have expected from such a prestigious hotel group. A very disappointing experience.

Dear Michael W., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. We always offer a flexible rate and a discounted prepaid rate. If you choose the prepaid rate, there is no possibility of cancellation. If you choose the flexible rate, which is only slightly higher, you may cancel the room until 6 pm on arrival day and you may change the reservation free of charge, also during the stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 270 reviews 7.5/10 Location
  • 586 reviews 6/10 Room
  • 602 reviews 9/10 Service
  • 12 reviews 8.2/10 WiFi
  • 331 reviews 8.7/10 Breakfast
  • 307 reviews 7.4/10 Cleanliness
  • 261 reviews 4/10 Comfort
  • 174 reviews 6/10 Food

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