Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,576 reviews

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Mercure Hotel Koeln West - Image 1
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Mercure Hotel Koeln West - Image 4
Horbeller Str.1, 50858 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Telephone
Fax +49 2234 514106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar - Restaurant - Garden

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,576 reviews

TripAdvisor Rating  3.7/5  909 reviews

Cozy hotel located in Cologne's suburb

TripAdvisor rating 4.0/5

Alice W TripAdvisor review

Cozy hotel that is suitable for travellers who drive becasue it's really close to free way but no public transport. We booked 2 rooms to stay for 2 nights, and the experience was great. Both rooms are spacious with good layout. We had one queen bed and the other room had two single beds. Beds are comfortable which is a bonus for the amount of money we spent, good value. The bathroom is a bit dangerous because of its design, you are standing in the bathtub for showering and it's kinda slippery when it's wet, there are sharp corners of the vinity which you need to be careful not to hit it when you finishing shower and come out from the bathtub. Room decor is feeling a bit outdated, carpet is old but cleaned, not too worry to much about the cleanese, the housekeeper does a good job clean the rooms. There are good facilites in the hotel, eg swimming pool (indoor!), gym, and restaurant/bars. You also have Mc'Donalds, KFC, Aldi, etc in the neighborhood in case you need something that the hotel can't provide. Parking is also at a good rate if you need to park at the hotel. Overall, we had a great time staying in this hotel, we will choose it again next time when we visit Cologne.

Thank you very much for your detailed and balanced review and for choosing to stay with us. We are pleased to hear that you enjoyed your stay overall, found the rooms spacious and comfortable, and appreciated the value for money as well as our facilities and surrounding amenities. Your positive feedback regarding cleanliness and housekeeping is especially appreciated and will be shared with the team. Thank you as well for your constructive comments regarding the bathroom design and room décor. We understand your concerns and take this feedback seriously as part of our ongoing efforts to improve guest comfort and safety. Regarding the location, we would like to add that in addition to being very convenient for guests traveling by car, public transport is available in immediate proximity to the hotel. Tram and bus stops are within short walking distance, offering direct and easy connections to Cologne city centre. We are delighted to read that you would choose our hotel again on your next visit to Cologne and look forward to welcoming you back.

Customer review rating 4.0/5

Mohamed E. Families - Confirmed reviews ALL

It was fine my only concern was that the rooms had no heating system

Thank you for your feedback. We would like to clarify that all of our rooms are equipped with a heating system. We are sorry if this was not apparent during your stay. Please feel free to contact our hotel staff at any time on your next visit, and we will be happy to assist you immediately. We hope to welcome you again in the future. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Balasubramanian R. Families - Confirmed reviews ALL

Good stay, wonderful and helpful staff, both front desk and Kitchen. Enough parking spaces. It was a birthday trip for my 7-year-old, and the way they surprised her is really cherishable. The only downside is that housekeeping didn't clean the room or change the towels, despite hanging the tag (to clean) and following the instructions to keep the towels on the bathroom floor.

Thank you very much for your detailed feedback. We are delighted to hear that you had a pleasant stay and that you especially appreciated the friendliness and helpfulness of our reception and kitchen teams. We are particularly pleased that your daughter’s birthday trip turned into such a memorable experience. It means a great deal to us that we were able to contribute to this special occasion. At the same time, we sincerely apologize that your room was not cleaned and that the towels were not replaced despite the housekeeping sign being displayed and the towels placed on the bathroom floor. This does not reflect our service standards. Your feedback has been forwarded to the relevant department to ensure this is handled more reliably in the future. Thank you for your trust and openness. We would be delighted to welcome you and your family again on a future visit. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Dimitra S. Families - Confirmed reviews ALL

We enjoyed the room and its facilities (bed, linen, fridge etc). Staff was friendly and nice

Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the room, its facilities and the good value for money. It is especially nice to know that our team’s friendliness contributed positively to your stay. We would be delighted to welcome you back again in the future. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Marc A. Families - Confirmed reviews ALL

Hotel is for me not a 4 stars hotel. Rooms are ok but a bit old. Breakfast is good and staff very nice

Thank you for your feedback. We are pleased to hear that you appreciated our hotel's convenient location for FC Köln games, as well as the breakfast and our friendly service. Please be assured that we are continuously renovating the hotel step by step to steadily improve comfort and quality for our guests. We look forward to welcoming you on your next stay and showing you the progress we have made. Best regards from Cologne West Ralf Brandl

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Other web-users rate our hotel

  • 642 reviews 8/10 Location
  • 1,035 reviews 6.1/10 Room
  • 1,057 reviews 9.2/10 Service
  • 25 reviews 5.9/10 WiFi
  • 696 reviews 9/10 Breakfast
  • 555 reviews 7/10 Cleanliness
  • 530 reviews 4.9/10 Comfort
  • 315 reviews 7.6/10 Food

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