Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.5/5 1,589 reviews

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Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bar - Restaurant - Garden

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,589 reviews

Customer review rating 2.5/5

Jean L. Business - Confirmed reviews ALL

Noisy hotel with poor sound insulation, was difficult to sleep during carnival with all the people slamming their room doors in the middle of the night. My room had no fridge.

Thank you for your feedback. We regret that you experienced disturbances due to the noise level. Our central location on a busy street offers convenient access, but especially during high demand periods such as Carnival, there may be increased noise levels. The behavior of individual guests, such as doors being closed loudly, is unfortunately beyond our direct control. Nevertheless, we take your comments seriously and will remind our team to remain attentive. Please note that our Privilege Rooms, Superior Rooms and Family Rooms are equipped with refrigerators. We would be pleased to personally assist you with your next booking to ensure you select the room category that best meets your expectations. Thank you for your honest feedback. Kind regards from Cologne West Ralf Brandl

Customer review rating 5.0/5

Daniela C. Families - Confirmed reviews ALL

Stayed here for a long weekend. Very friendly and clean. Great gluten free options at breakfast.

Thank you very much for your kind review. We are delighted that you enjoyed your long weekend with us and appreciated the friendliness of our team as well as the cleanliness of the hotel. It is especially rewarding to hear that you were satisfied with our gluten free breakfast options. We place great importance on offering a varied and inclusive selection for our guests. We look forward to welcoming you again in the future. Kind regards from Cologne West Ralf Brandl

Customer review rating 5.0/5

Dieter B. Business - Confirmed reviews ALL

all you could wish. a will for sure remember the friendly staff

Thank you very much for your excellent rating and your kind words. We are delighted to hear that you appreciated our location, the cleanliness of the room and especially the friendliness of our staff. Your feedback is a great motivation for our entire team. We look forward to welcoming you again soon. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Constanze S. Families - Confirmed reviews ALL

Alles prima.

Vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren. Liebe Grüße aus Köln West Ralf Brandl

Customer review rating 4.0/5

Mohamed E. Families - Confirmed reviews ALL

It was fine my only concern was that the rooms had no heating system

Thank you for your feedback. We would like to clarify that all of our rooms are equipped with a heating system. We are sorry if this was not apparent during your stay. Please feel free to contact our hotel staff at any time on your next visit, and we will be happy to assist you immediately. We hope to welcome you again in the future. Best regards from Cologne West Ralf Brandl

Other web-users rate our hotel

  • 643 reviews 8.2/10 Location
  • 1,026 reviews 6.3/10 Room
  • 1,049 reviews 9.1/10 Service
  • 24 reviews 6.8/10 WiFi
  • 683 reviews 9/10 Breakfast
  • 556 reviews 7.1/10 Cleanliness
  • 318 reviews 7.8/10 Food
  • 263 reviews 6.4/10 Pool

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