Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,548 reviews

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Mercure Hotel Koeln West - Image 1
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Horbeller Str.1, 50858 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Telephone
Fax +49 2234 514106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant - Bar - Garden

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,548 reviews

TripAdvisor Rating  3.7/5  906 reviews

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

I have rated 9 due to the lack of a refrigerator...

Thank you very much for taking the time to share your feedback with us. We are glad to hear that you found your stay overall pleasant and appreciated our friendly staff as well as the cleanliness and comfort of the rooms. Regarding the absence of a refrigerator, we would like to point out that our Privilege and Superior rooms, as well as our family rooms, are equipped with refrigerators. We would be happy to assist you in reserving a room with this feature for your next stay. We look forward to welcoming you again soon. Best regards from Cologne West Ralf Brandl

Customer review rating 4.5/5

Nthabiseng W. Business - Confirmed reviews ALL

Great customer service and friendly staff

Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and felt well looked after by our friendly and attentive team. We would be pleased to welcome you back again in the future. Kind regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Nils C. Couples - Confirmed reviews ALL

Ideal location for visiting the city centre. There's a tram stop around the corner. The beds are good, the bathroom is a bit small. The breakfast is great.

Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you especially enjoyed our breakfast, the convenient location close to the city centre, and the nearby tram stop. We are also pleased that you found the beds comfortable. At the same time, we appreciate your comment regarding the size of the bathroom and will take this into consideration for future improvements. We would be happy to welcome you again on your next visit. Best regards from Cologne West Ralf Brandl

Customer review rating 3.5/5

Alison R. D. Friends - Confirmed reviews ALL

Recently visited Cologne with my two sisters for a Christmas market break and we were looking for well priced accommodation on the outskirts of the city. This accommodation met those needs. It was easy to get to and from the hotel via the tram links and the hotel staff could not have been more helpful and friendly. We had a room for three but unfortunately the only downside was how uncomfortable the sofa bed was which meant we struggled to sleep well next time I would definitely book 2 rooms. The communal areas of the hotel are modern and well furnished, the room itself does require a little bit of updating, but it was perfectly functional for our needs when we spent so little time in the hotel.

Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that our hotel met your needs in terms of location, price, and service, and that our team was helpful and friendly during your Christmas market stay with your sisters. We regret that the sofa bed did not provide the comfort you expected and appreciate your suggestion to book separate rooms in the future. Your comments regarding the need for some updates to the room are noted, and we are continuously working on improvements to enhance our guests’ experience. We hope to welcome you again on a future visit and provide you with an even more comfortable stay. Best regards from Cologne West Ralf Brandl

Customer review rating 4.0/5

Monika B. Business - Confirmed reviews ALL

Plus: tea/coffee set + kettle. Comfortable bed. Silent room. Dark curtains. Helpful staff. Quick checkout. Minus: no free tables in breakfast rush hours.

Thank you very much for your detailed feedback. We are pleased to hear that you appreciated the tea/coffee set with kettle, the comfortable bed, the quiet room and the blackout curtains. Your kind words about our helpful team and the quick check-out are also greatly appreciated. At the same time, we are sorry that you were unable to find a free table during breakfast. During peak times, the breakfast area can become busy, and although we cannot fully avoid these rush periods, we are continuously working on optimising the flow for our guests. We hope to have the pleasure of welcoming you back on a future stay. Kind regards from Cologne West Ralf Brandl

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Other web-users rate our hotel

  • 644 reviews 7.9/10 Location
  • 1,029 reviews 6.2/10 Room
  • 1,047 reviews 9.2/10 Service
  • 26 reviews 5.8/10 WiFi
  • 696 reviews 9.1/10 Breakfast
  • 556 reviews 7.4/10 Cleanliness
  • 523 reviews 4.9/10 Comfort
  • 317 reviews 7.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.