Mercure Hotel Koeln West 4 stars

Customer review rating (ALL Rating) 4.5/5 1,604 reviews

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Description

Hotel extras

  • 4-star hotel with pleasant sun terrace

  • Mercure hotel in Cologne with swimming pool and fitness area

  • Conference area for business events, meetings & banquets

  • City center & many attractions easily reachable by public transport or car.

  • Hotel with 46 family rooms accommodating up to 4 people

Our accommodation(s)

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Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858 KOELN
Germany

GPS:50.919353, 6.85602

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - RESTAURANT - GARDEN

Savor international and regional cuisine in our restaurant and unwind with a selection from our Mercure wine list. During summer, enjoy al fresco dining on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,604 reviews

Customer review rating 4.5/5

Ekaterina K. Families - Confirmed reviews ALL

The beds were very comfortable, and you can hear the birds singing outside in the morning.

Customer review rating 3.5/5

Lukasz K. Business - Confirmed reviews ALL

Generally stay was nice & good but the only thing that I was bit nervous about was very poorly cooling refrigerator. And that's exactly the same what I've experienced some time ago when I was there too. Seems there is some issue with room equipment. During hot days - there would be a problem

Thank you for your feedback and your honest review. We are pleased that you found your stay overall enjoyable and especially appreciated the location of our hotel.At the same time, we would like to thank you for your comment regarding the refrigerator. As you have experienced the same issue during a previous stay, we take your feedback very seriously and will look into it accordingly. Should you experience any technical issues during your stay, our reception team is always happy to assist and find a solution as quickly as possible. If you need to keep any items refrigerated, you are also welcome to leave them with our reception team, and we will be happy to store them for you in a cooled area. Kind regards from Köln West Ralf Brandl

Customer review rating 5.0/5

Thomas H. Business - Confirmed reviews ALL

I stay at this hotel monthly and the staff are so attentive and always take the time to look after me and go the extra mile. Thank you for all that you do.

Thank you very much for your excellent rating and for your continued loyalty to our hotel. We are especially pleased to hear that you consistently feel well looked after during your regular stays and that our team’s attentiveness and friendliness contribute to a comfortable experience.Your kind words mean a great deal to our entire team and are a wonderful motivation for all of us.We are already looking forward to welcoming you again on your next visit. Kind regards from Köln West Ralf Brandl

Customer review rating 5.0/5

Kristien M. Couples - Confirmed reviews ALL

Very clean, very friendly staff, great breakfast and a large parking for the car, everything was just perfect, thanks!

Thank you very much for your excellent rating and your wonderful feedback. We are delighted that you enjoyed every aspect of your stay, especially the cleanliness, the friendliness of our team, our breakfast, and the convenient parking facilities. Your kind words mean a lot to our entire team and we truly appreciate them. We look forward to welcoming you again soon. Kind regards from Köln West Ralf Brandl

Customer review rating 5.0/5

Jochen S. Business - Confirmed reviews ALL

Had a great stay at Mercure Cologne West, Great, spacious room with nice view, comfortable bed and superb location beside highway. Will stay there again.

Thank you very much for your excellent rating and your positive feedback. We are delighted that you enjoyed your stay with us and especially appreciated the comfort of your room, the view, and the convenient location of our hotel. It is wonderful to hear that you would gladly stay with us again. Kind regards from Köln West Ralf Brandl

Other web-users rate our hotel

  • 634 reviews 8.1/10 Location
  • 1,039 reviews 6.4/10 Room
  • 1,064 reviews 9.2/10 Service
  • 23 reviews 6.5/10 WiFi
  • 667 reviews 9.2/10 Breakfast
  • 549 reviews 7.4/10 Cleanliness
  • 521 reviews 5.1/10 Comfort
  • 307 reviews 7.9/10 Food

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