ibis Paris Porte de Bercy 3 stars

Customer review rating (ALL Rating) 4.3/5 533 reviews

Best price
guarantee
ibis Paris Porte de Bercy - Image 1
ibis Paris Porte de Bercy - Image 2
ibis Paris Porte de Bercy - Image 3
ibis Paris Porte de Bercy - Image 4
2, Place de l' Europe, 94220 CHARENTON LE PONT, France

Description

Hotel extras

  • Certified ALLSAFE

  • Paid, covered private parking lot

  • Classic restaurant - Bar

  • Seminar rooms that can host up to 110 people

  • Close to Accor Arena, Lyon, Bercy and Austerlitz stations, Bercy Village

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two single beds

Photo out of - Standard Room with two single beds

The practical and inviting ibis room, with the new Sweet Bed by ibis bedding, has everything you need to enjoy your stay: twin beds, desk, Internet, TV with all the main channels and a bathroom.

Max. number of persons
2
Area
From 12 m² / 129 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 28'/71 cm screen
  • Flat screen

Service And Equipment

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 12 m² / 129 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Hotel location

ibis Paris Porte de Bercy

2, Place de l' Europe
94220 CHARENTON LE PONT
France

GPS:48.825239, 2.394129

Telephone
Fax +33 1 49 77 81 91
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 78 rooms
  • 2 rooms for people with reduced mobility
  • 78 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Football Table
  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Snack and beverage machine

  • Snack and beverage machine

Business

10 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Foosball
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 15.00 € 15 EUR Per day

Security

  • Video surveillance in parking

Accessibility

  • Accessible parking

LE BARESTO

Photo out of - LE BARESTO

Welcome to the refurbished Baresto, a cozy spot for a light snack or a big spread.

Cooking style
Bistro
Capacity
50
Accessibility
Accessible service
2, Place de l' Europe, 94220 Charenton Le Pont, France
Telephone +33 1 49 77 55 55

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Welcome to the refurbished Baresto, a cozy spot for a light snack or a big spread.

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  533 reviews

Customer review rating 1.5/5

Ndeye M. S. Solo - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your feedback. We are sorry to hear about your experience at reception and the long wait you experienced while our team was trying to locate your booking. This is certainly not the welcome we want our guests to receive. Regarding the breakfast charge, could you please contact us directly so we can look into this together? Breakfast was indeed included in your reservation for one person, and we cannot find any record of an additional payment. We would be happy to check this with you and clarify the €9 difference you mentioned. As for the fridge, please note that it is not part of the standard room facilities in Ibis hotels in France. Refrigerators are generally found in 4-star hotels and above. We hope to hear from you soon so we can look into the breakfast issue. Best regards, The ibis Paris Porte de Bercy Team

Customer review rating 3.5/5

Fatoumatta D. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We’re glad you enjoyed our location and appreciated the daily housekeeping service provided by our team. We’re sorry to hear that the beds did not meet your expectations. Mattress comfort can vary from one person to another, and we understand that everyone has their own preferences when it comes to a good night’s sleep. Regarding breakfast, our buffet already offers a variety of sweet and savoury options, including pastries, bread, cereals, bacon, scrambled eggs, poultry sausages, boiled eggs, cheese, cold cuts and tomatoes. We appreciate your suggestion and will keep it in mind as we continue to improve our offering. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future. Best regards, The front desk

Customer review rating 0.5/5

Mam J. C. Couples - Confirmed reviews ALL

Dear Guest, We are sorry to hear that your stay did not meet your expectations. If your comment refers to the absence of a kettle or coffee machine in the room, these are not part of the standard facilities at Ibis hotels and are not listed in our room description. However, our team would be happy to provide hot water free of charge, and tea or coffee can also be purchased at our hotel bar. We regret that this information was not clear during your stay and hope you were still able to enjoy some aspects of your visit. Kind regards, The Ibis Paris Porte de Bercy team

Customer review rating 5.0/5

Momodou C. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your excellent review! We are delighted to hear that you had an amazing stay with your wife and that you were satisfied with our team, the cleanliness, and the overall comfort of your accommodation. Your kind feedback and recommendation mean a great deal to us. We are pleased to have contributed to a wonderful experience for you both and hope to have the pleasure of welcoming you back again soon. Best regards, La Réception Ibis Paris Porte de Bercy

Customer review rating 0.5/5

Prithviraj R. S. Business - Confirmed reviews ALL

Dear Guest, We are sorry for the confusion surrounding your reservation and for the disappointing experience you had at our hotel. After reviewing the situation, we would like to clarify that your initial reservation was made at a prepaid rate, but the payment could not be processed at the time of booking. When our colleague informed you by email that the reservation was not guaranteed, you provided your card details so that we could secure the booking. However, as the prepaid amount remained unpaid, the system automatically cancelled the reservation. Unfortunately, our receptionist mistakenly understood the cancellation to have been initiated by you, and we sincerely regret this misunderstanding. As you made a new reservation yourself upon arrival, the flexible rate applied, as the prepaid rate was no longer available on the day of arrival. This explains the difference in price. Regarding the two pre-authorisations, we confirm that the first was automatically released during the night of 8 to 9 October, and the second, taken upon arrival, during the night of 12 to 13 October. The time required for these amounts to become available again depends on your bank. We sincerely regret the confusion and inconvenience caused and thank you for taking the time to share your feedback. Best regards, The reception team

Dear Madam, Thank you for taking the time to share your feedback. We are sorry to hear about your experience at reception and the long wait you experienced while our team was trying to locate your booking. This is certainly not the welcome we want our guests to receive. Regarding the breakfast charge, could you please contact us directly so we can look into this together? Breakfast was indeed included in your reservation for one person, and we cannot find any record of an additional payment. We would be happy to check this with you and clarify the €9 difference you mentioned. As for the fridge, please note that it is not part of the standard room facilities in Ibis hotels in France. Refrigerators are generally found in 4-star hotels and above. We hope to hear from you soon so we can look into the breakfast issue. Best regards, The ibis Paris Porte de Bercy Team

Customer review rating 3.5/5

Fatoumatta D. Families - Confirmed reviews ALL

Nice hotel, I love the fact that cleaners clean the rooms everyday. The beds could be better, they’re very flat and not comfortable. Comfortable hotel beds and pillows add to the experience of guests, it’ll be great if the management could look into that

Dear Guest, Thank you for taking the time to share your feedback. We’re glad you enjoyed our location and appreciated the daily housekeeping service provided by our team. We’re sorry to hear that the beds did not meet your expectations. Mattress comfort can vary from one person to another, and we understand that everyone has their own preferences when it comes to a good night’s sleep. Regarding breakfast, our buffet already offers a variety of sweet and savoury options, including pastries, bread, cereals, bacon, scrambled eggs, poultry sausages, boiled eggs, cheese, cold cuts and tomatoes. We appreciate your suggestion and will keep it in mind as we continue to improve our offering. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future. Best regards, The front desk

Customer review rating 0.5/5

Mam J. C. Couples - Confirmed reviews ALL

I will not advice anyone to book this hotel

Dear Guest, We are sorry to hear that your stay did not meet your expectations. If your comment refers to the absence of a kettle or coffee machine in the room, these are not part of the standard facilities at Ibis hotels and are not listed in our room description. However, our team would be happy to provide hot water free of charge, and tea or coffee can also be purchased at our hotel bar. We regret that this information was not clear during your stay and hope you were still able to enjoy some aspects of your visit. Kind regards, The Ibis Paris Porte de Bercy team

Customer review rating 5.0/5

Momodou C. Couples - Confirmed reviews ALL

It was amazing

Dear Guest, Thank you very much for your excellent review! We are delighted to hear that you had an amazing stay with your wife and that you were satisfied with our team, the cleanliness, and the overall comfort of your accommodation. Your kind feedback and recommendation mean a great deal to us. We are pleased to have contributed to a wonderful experience for you both and hope to have the pleasure of welcoming you back again soon. Best regards, La Réception Ibis Paris Porte de Bercy

Customer review rating 0.5/5

Prithviraj R. S. Business - Confirmed reviews ALL

No response from IBIS Hotel or Accor helpdesk. Very bad experience

Dear Guest, We are sorry for the confusion surrounding your reservation and for the disappointing experience you had at our hotel. After reviewing the situation, we would like to clarify that your initial reservation was made at a prepaid rate, but the payment could not be processed at the time of booking. When our colleague informed you by email that the reservation was not guaranteed, you provided your card details so that we could secure the booking. However, as the prepaid amount remained unpaid, the system automatically cancelled the reservation. Unfortunately, our receptionist mistakenly understood the cancellation to have been initiated by you, and we sincerely regret this misunderstanding. As you made a new reservation yourself upon arrival, the flexible rate applied, as the prepaid rate was no longer available on the day of arrival. This explains the difference in price. Regarding the two pre-authorisations, we confirm that the first was automatically released during the night of 8 to 9 October, and the second, taken upon arrival, during the night of 12 to 13 October. The time required for these amounts to become available again depends on your bank. We sincerely regret the confusion and inconvenience caused and thank you for taking the time to share your feedback. Best regards, The reception team

Customer review rating 4.0/5

Anicet D. R. Solo - Confirmed reviews ALL

Ras

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, La réception

Customer review rating 4.0/5

Catalin-bogdan P. Business - Confirmed reviews ALL

Very small room, very clean. The greys and blacks on the walls, combined with the 8 square meters made this very claustrophobic. Also there was only one rather small window. I will never come back here.

Thank you for your feedback. We’re glad you found the room clean, and we’re sorry that its small size, dark colours and limited natural light made you feel uncomfortable. We appreciate your honest comments.

Customer review rating 3.5/5

Jospeh G. Couples - Confirmed reviews ALL

i liked the staff very welcoming

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Katalin S. Friends - Confirmed reviews ALL

Not sure when the black / purple hotel entrance photo was taken but the actual look of the building is more for Ibis Budget look, which is actually in the same building. So when you walk through the main entrance the ground floor reception is for the budget hotel. The reception of Ibis is a lift ride up where the receptionists are bored and look slightly annoyed while checking you in. The room and the bathroom was super clean, 5 star for that. The bus taking you back to the metro station, because the hotel is a bit from the from centre, is close to the entrance. While you wait along the busy road the smell of rotting garbage is more than prevelant. Not sure why the hotels not attended to it. Considering the pricing of this hotel and the overall impression of the place... I wouldn`t stay here again.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 3.0/5

Vijay V. P. Business - Confirmed reviews ALL

Experience is good, however need to work on Central Air conditioning system as it was not working properly

Madame/Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Porte de Bercy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

Christian D. S. Business - Confirmed reviews ALL

Ok

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 5.0/5

Raphael P. C. Friends - Confirmed reviews ALL

Nickel

Customer review rating 3.5/5

Swapnali J. P. Couples - Confirmed reviews ALL

It is always my prefered place to live in paris.

Customer review rating 5.0/5

Robert K. Solo - Confirmed reviews ALL

Fast Check in, nice room and amenities, near supermarket.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Customer review rating 3.0/5

Joseph A. D. M. Couples - Confirmed reviews ALL

The staff were all great, very helpful, the big problem was the pillows, they were too thick and they made my neck ache. I recommend you to use 2 thinner pillows instead of 1 thicker one

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have conveyed your concerns with our housekeeping department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Ibis Porte de Bercy Team

Customer review rating 3.5/5

Benie M. Couples - Confirmed reviews ALL

Excellent

Cher Clients, Nous vous remercions pour vos commentaires à la suite de votre séjour à l'hôtel Ibis Paris Porte de Bercy. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. En attendant, n'hésitez pas à nous suivre sur instagram : https://www.instagram.com/ibis_et_budget_portedebercy/ Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Cordialement, Ibis Paris Porte de Bercy

Customer review rating 4.5/5

Alan S. Solo - Confirmed reviews ALL

The room was very comfortable and the breakfast had several choices giving a great start to the day

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive complimentary feedback. We will share your comments with our team including our breakfast staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please have a wonderful week! Sincerely, L'équipe de l'ibis Porte de Bercy

Customer review rating 4.5/5

Paul A. B. Couples - Confirmed reviews ALL

We enjoyed ourselves on a recent trip to Paris. The hotel was clean , comfortable and we were made very welcome by the pleasant staff. The hotel had a bar/ Restaurant in the reception area, which was still serving when we arrived on Thursday evening. Breakfast was served in a bright airy room , with a great selection for a full continental breakfast well attended to by the catering staff.

Dear Guests, We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. We will share your comments with our breakfast team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our housekeeping department will greatly appreciate your positive comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Porte de Bercy Team

Customer review rating 5.0/5

Joyce I. Families - Confirmed reviews ALL

I recommend every one

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you felt welcomed and enjoyed your experience. Your recommendation means a great deal to us and we will share your compliments with our teams. Looking forward to welcoming you back in the future. Have a great year!! Best regards ibis Paris Porte de Bercy

Customer review rating 4.0/5

Djibril L. K. Families - Confirmed reviews ALL

ECXELLENTE

Cher Client, Nous vous remercions pour vos commentaires positifs concernant votre séjour. Nous sommes ravis que vous ayez trouvé votre expérience agréable. Nous prenons note de votre remarque sur la vue et espérons que cela n'a pas impacté votre séjour. Nous vous souhaitons une très belle semaine. Cordialement, ibis Paris Porte de Bercy

Other web-users rate our hotel

  • 267 reviews 7.5/10 Location
  • 442 reviews 6.3/10 Room
  • 343 reviews 8.8/10 Service
  • 8 reviews 6.9/10 WiFi
  • 248 reviews 4.8/10 Comfort
  • 196 reviews 7.7/10 Cleanliness
  • 153 reviews 9.2/10 Breakfast
  • 50 reviews 3.6/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Charenton Le Pont Hotels