Fairmont Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.5/5 4,377 reviews

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Fairmont Rio de Janeiro Copacabana - Image 1
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Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • The hotel offers accessibility options for people with reduced mobility.

  • Host your dream wedding at Fairmont and enjoy a complete service!

  • We have a 24-hour Concierge service.

  • Bridal suite available to enjoy unforgettable moments.

  • Convention Center with 12 meeting rooms for social and corporate events.

Our accommodation(s)

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Hotel location

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazil

GPS:-22.9858, -43.18949

Telephone
Fax +55 21 2525-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MARINE RESTÔ

Savor the best of Brazilian cuisine with our various options of grilled meats and seafood at Josper Grill. Here at Marine Restô, you'll also enjoy a delicious American breakfast with a lush view of Rio.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,377 reviews

TripAdvisor Rating  4.7/5  3,961 reviews

Certificate of excellence 2025

Amazing wait staff at Fairmont

TripAdvisor rating 5.0/5

Kristen F TripAdvisor review

Murrilo and Edna were amazing wait staff at the Fairmont. They anticipated every need before we knew we needed something. They were helpful and provided excellent service!

Dear Mr. F8926MFkristenf, Thank you for sharing your wonderful feedback. We are thrilled to hear that Murillo and Edna provided such outstanding service and made your experience at Fairmont so memorable. Your kind words will be proudly shared with them and our team. It is always rewarding to recognize colleagues who truly go above and beyond. We hope to welcome you back again very soon. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

A comfortable place, a beautiful location, and the hotel staff are wonderful.

TripAdvisor rating 5.0/5

Akrem G TripAdvisor review

A comfortable place with a beautiful location and a wonderful hotel staff. The swimming pool is very suitable for children as well as adults. Excellent care and attention to children—you truly feel like you’re at home.

Dear Mr. akremg2026, Thank you very much for your kind and thoughtful review. We are delighted to know that you enjoyed our beautiful location, comfortable accommodations, and especially the care provided by our team. It is wonderful to hear that our swimming pool and family-friendly atmosphere contributed to making you and your family feel at home. Your comments are truly appreciated and will be shared with our colleagues. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Service was great.

TripAdvisor rating 5.0/5

Michael S TripAdvisor review

Murillo Made are trip amazing. So friendly. Gave us great places to go in the city.

Dear Mr. M4033ZZmichaels, Thank you very much for your kind words. We are delighted to hear that Murillo made such a positive impact on your stay. Your compliments will be shared with him and the team, as recognition like this is truly motivating. We are pleased that his recommendations helped make your trip special. We look forward to welcoming you back soon. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

3-Star Experience for 5-Star Price at the Fairmont Rio

TripAdvisor rating 3.0/5

Meander14742054176 TripAdvisor review

Meh. Disappointed. We’ve stayed at many other Fairmont hotels and the Rio location doesn’t compare well. Prices: 5-star Room cleanliness: 3-star Service: 3-star The furniture needs a cleaning (see sofa pic). The bidet faucet is broken. Our ocean view room includes a trumpet playing reveille loudly just across the street at 6:00, 6:30, and 7:00 AM. I asked about changing rooms and was told there were no suites available. Room service was asked yesterday to clean the bathroom floor (pickup broken glass) and didn’t bother. Today, no water provided, so I purchased some in the coffee shop. Our check-in and interactions with the concierge were similarly disappointing. The wi-fi works only intermittently. One nice surprise was the gym. Large space and ample machines for a workout.

Dear Mr. Meander14742054176, Thank you for sharing your feedback. I am very sorry to learn that your stay did not meet the standards you expect from Fairmont. Please accept our sincere apologies for the cleanliness concerns, maintenance issues, service lapses, and the inconvenience caused by noise and unreliable Wi-Fi. This is not the experience we strive to provide, and your comments have been shared with the appropriate teams for immediate attention. We truly appreciate you also mentioning the positive experience with our gym. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in a future stay. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 5.0/5

Lyudmyla P. Families - Confirmed reviews ALL

We had an overall great experience. A little details that needed to be corrected were: very long check in with lots of info you don't need after a long flight, the staff does not 'read' you at all; quite messy housekeeping who puts your staff in what they believe is their 'order' (we could literally see the difference in shifts); not very friendly hostesses at breakfast (it always felt like you are begging them to seat you); some staff at time have been a little direct... we won't mention, but we believe service culture at the hotel of this class could be better.

Dear Mrs. P., Thank you for sharing your feedback regarding your recent stay at Fairmont Rio de Janeiro Copacabana. We are pleased to hear that you had an overall great experience! However, I sincerely apologize for the inconveniences you encountered during check-in and with housekeeping. We understand that after a long flight, a seamless arrival experience is crucial, and the organization of your belongings should be consistent. Additionally, your comments about the friendliness of our breakfast hostesses and the directness of some staff members have been noted. We recognize the importance of a warm service culture in our establishment and appreciate your insights on how we can enhance this aspect. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even more enjoyable experience. Sincerely, Netto Moreira General Manager Fairmont Copacabana Rio de Janeiro

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Other web-users rate our hotel

  • 857 reviews 9.5/10 Location
  • 1,668 reviews 7.1/10 Room
  • 2,366 reviews 7.6/10 Service
  • 39 reviews 3.8/10 WiFi
  • 552 reviews 7.8/10 Amenities
  • 537 reviews 7.5/10 Breakfast
  • 506 reviews 8.6/10 Vibe
  • 420 reviews 5.2/10 Cleanliness

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