Fairmont Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.5/5 4,586 reviews

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Fairmont Rio de Janeiro Copacabana - Image 1
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Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • The hotel offers accessibility options for people with reduced mobility.

  • Host your dream wedding at Fairmont and enjoy a complete service!

  • We have a 24-hour Concierge service.

  • Bridal suite available to enjoy unforgettable moments.

  • Convention Center with 12 meeting rooms for social and corporate events.

Our accommodation(s)

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Hotel location

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazil

GPS:-22.9858, -43.18949

Telephone
Fax +55 21 2525-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MARINE RESTÔ

Savor the best of Brazilian cuisine with our various options of grilled meats and seafood at Josper Grill. Here at Marine Restô, you'll also enjoy a delicious American breakfast with a lush view of Rio.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,586 reviews

Customer review rating 0.5/5

Jocelline P. M. Friends - Confirmed reviews ALL

After spending 8k on 2 separate rooms for 3nights I was left disappointed and overwhelmed by the experience.

Customer review rating 4.5/5

Rune N. Business - Confirmed reviews ALL

Overall very good experience during the stay. However, the initial check in was a bit disappointing. I needed a room with calm surroundings due to work and sleep but was initially assigned one above the evening bar with live music. After some discussion in reception I was given another room, but that proved to be occupied. The reception eventually found another room in the back but upon arrival at the floor the key card failed. So the initial arrival after a very long international flight was below standard. I have to say that one of the receptionist understood the predicament and solved the issue. Apart from the initial arrival, the rest of the stay was very good!

Customer review rating 1.0/5

Khush K. Solo - Confirmed reviews ALL

My experience unfortunately fell short of what I expect from a Fine Hotels & Resorts property. It started at check-in. I arrived at noon and was offered room 1017, a family suite, as my upgrade, but was told it was not ready. Later at 2pm I was offered a different room (1269), which did not feel like an upgrade. I was also surprised because I’ve never stayed at an Amex Fine Hotels property that didn’t accommodate early check-in when possible—especially when I later saw other guests being checked in and taken directly to their rooms as early as 8am. Pool service was also disappointing. The attendants barely spoke English, did not review the menu with me, and it was difficult to get their attention. Breakfast each morning felt chaotic. Guests had to stand in line just to order eggs, which is not something I’ve experienced at a five-star hotel. Housekeeping was another issue. On my first day, my room was not cleaned despite leaving at 9am and returning at 5pm. I had to call to request service. At checkout, I was given an incorrect bill that charged me for the entire stay. I had to point out the error myself and there was no apology. It’s disappointing because the hotel itself is beautiful. The restaurant food was excellent, and Manilo provided the only truly standout service during my stay. Unfortunately, overall the service did not meet the standards expected of a property at this level. I will be notifying Amex. Cannot recommend this hotel to anyone.

Customer review rating 5.0/5

Eivor K. Friends - Confirmed reviews ALL

The staff is always smiling and helpful

Dear Ms. K., Thank you very much for sharing your kind feedback with us. We are delighted to know that our team made a positive impression during your stay. Knowing that our staff’s friendliness and willingness to help contributed to your experience truly means a lot to us, as genuine hospitality is at the heart of what we do. We look forward to welcoming you back to Fairmont Rio de Janeiro Copacabana for another memorable stay. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 4.5/5

Juan F. G. M. Business - Confirmed reviews ALL

I had a very good stay at the hotel.

Dear Mr. M., Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a wonderful experience and enjoyed your stay at Fairmont Rio de Janeiro Copacabana. It is always rewarding for our team to hear that our guests leave with such positive impressions. We look forward to welcoming you back for another memorable stay in Rio. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Other web-users rate our hotel

  • 906 reviews 9.6/10 Location
  • 1,764 reviews 6.9/10 Room
  • 2,469 reviews 7.5/10 Service
  • 41 reviews 4.1/10 WiFi
  • 579 reviews 7.7/10 Amenities
  • 563 reviews 7.5/10 Breakfast
  • 519 reviews 8.4/10 Vibe
  • 451 reviews 4.3/10 Cleanliness

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