Fairmont Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 4,678 reviews

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Fairmont Rio de Janeiro Copacabana - Image 1
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Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • The hotel offers accessibility options for people with reduced mobility.

  • Host your dream wedding at Fairmont and enjoy a complete service!

  • We have a 24-hour Concierge service.

  • Bridal suite available to enjoy unforgettable moments.

  • Convention Center with 12 meeting rooms for social and corporate events.

Our accommodation(s)

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Hotel location

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazil

GPS:-22.9858, -43.18949

Telephone
Fax +55 21 2525-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MARINE RESTÔ

Savor the best of Brazilian cuisine with our various options of grilled meats and seafood at Josper Grill. Here at Marine Restô, you'll also enjoy a delicious American breakfast with a lush view of Rio.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  4,678 reviews

Customer review rating 3.0/5

Francisco G. Business - Confirmed reviews ALL

I have stayed several times at the hotel and this last stay was the least pleasant one, for the following reasons. 1. The hotel is becoming horrendously expensive and is taking advantage that some others are being refurbished. 2. As far as I remember, I have never received an upgrade, despite my fidelity and my diamond status. 3. Diamond status is never taken into account, whether for early check-in or late check-out. Late checkout cannot be asked in advance, you are told rudely at the reception that you have to ask on the very same day of your departure, which makes it impossible to plan ahead. 4. The room windows don’t close properly (had to ask maintenance to intervene for the second time in a row) and rooms are cleaned at 5.30 pm… 5. The environment is very noisy. If you have a room not facing the sea, you will be woken up at 4am by people shouting in the streets. 6. Major works at the restaurant (which is a great feature of the hotel), you are not warned in advance. 7. When you send a formal complaint by email to the reception manager and offer to have a chat, you don’t even get a reply… Some of the staff are going the extra mile for you but the experience is overshadowed by poor management and the rudeness of some badly trained employees. Not in line with price and Fairmont standards. Can’t wait for the Sofitel to open again…

Customer review rating 4.5/5

Tricia A. S. Friends - Confirmed reviews ALL

Murilo, our waiter for breakfast and the staff at entrance was wonderful. Leonardo at the beach kept us hydrated. We had a group of ~40 rooms and did not hear a complaint from anyone. The location was great too.

Dear Ms. S., Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed our location and that our team contributed positively to your stay. Murilo, Leonardo, and our entrance team will be especially pleased to receive your kind recognition. It is also wonderful to hear that your group had such a positive experience with us. Your feedback is greatly appreciated and serves as a true motivation for our team. We look forward to welcoming you back to Fairmont Rio de Janeiro Copacabana in the near future. Warm regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 4.5/5

Amita S. Friends - Confirmed reviews ALL

My wife and I recently stayed at the Fairmont Rio de Janeiro Copacabana as part of a group of 10 couples, and the experience exceeded our expectations. The hotel is in an incredible location right on Copacabana Beach, with breathtaking ocean views and easy access to some of Rio's best attractions. The rooms were clean, comfortable, and well-maintained, and many of us enjoyed spectacular views of the beach and coastline. What truly stood out was the staff. From check-in to departure, every team member was welcoming, attentive, and genuinely focused on making our stay memorable. Managing a group as large as ours is no small task, but the Fairmont team handled everything professionally and with a smile. The breakfast was excellent, offering a wide variety of fresh options, and the rooftop pool and bar quickly became our favorite gathering spot. Watching the sunset over Copacabana while enjoying drinks with friends was a highlight of the trip. We also appreciated how the hotel balanced luxury with a relaxed and inviting atmosphere. Whether we were exploring Rio, relaxing by the pool, or enjoying the hotel's restaurants, everything felt first-class. We made incredible memories during our stay and would highly recommend the Fairmont Rio de Janeiro Copacabana to anyone visiting Rio. We look forward to returning in the future.

Customer review rating 2.5/5

Luciana D. L. B. Families - Confirmed reviews ALL

The check in was tepid. I didn't get upgrade despite booking 2 rooms for 4 nights thru amex platinum. I return to Rio every year. I was born and raised in Rio. I don't think I will return to Fairmont. The room is just ok. I had to ask to make sure the rooms were cleaned to my standard (for a 5 star hotel). The best part is Pereira's staff at the restaurant and the entrance folks - real professionals who used to work at Cesar Park.

Dear Ms. B., Thank you for taking the time to share your feedback regarding your recent stay with us. While we are delighted to learn that the service provided by our restaurant team and entrance staff left such a positive impression, I am sincerely sorry that several aspects of your experience did not meet your expectations. As a returning visitor to Rio de Janeiro and a valued guest, we understand how important it is to feel genuinely welcomed and recognized upon arrival. I regret that your check-in experience felt impersonal and that the room preparation and housekeeping standards did not consistently reflect the level of excellence we strive to deliver. I also understand your disappointment regarding the room upgrade request, and I am sorry that this contributed to a less satisfying stay. Your recognition of the professionals who have been part of Rio's hospitality legacy for many years is especially meaningful, and I will be pleased to share your compliments with Pereira and the teams you mentioned. They will be honored to know their dedication made a difference. Please be assured that your comments have been shared with our leadership team for careful review. We truly value your feedback as it helps us identify opportunities for improvement and enhance the experience we provide to all our guests. We appreciate your feedback and hope we may have the opportunity to restore your confidence in a future visit. Kind regards, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Customer review rating 4.5/5

Fortune M. N. Business - Confirmed reviews ALL

It was great frtom when I checked in to when I checked out.

Other web-users rate our hotel

  • 920 reviews 9.6/10 Location
  • 1,833 reviews 6.8/10 Room
  • 2,492 reviews 7.3/10 Service
  • 41 reviews 3.7/10 WiFi
  • 593 reviews 7.4/10 Amenities
  • 568 reviews 7.6/10 Breakfast
  • 530 reviews 8.3/10 Vibe
  • 461 reviews 4.6/10 Cleanliness

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