Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,083 reviews

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Novotel Luxembourg Kirchberg - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,083 reviews

TripAdvisor Rating  4.3/5  35 reviews

Customer review rating 5.0/5

Louise B. Business - Confirmed reviews ALL

Always a great place to stay. Large well equipped room and good facilities

Customer review rating 5.0/5

Guus H. Friends - Confirmed reviews ALL

Dear Novotel Luxembourg Kirchberg, To be completely honest, I was very surprised. With the band, we had five rooms and performed in the main hall at a party. The reception was friendly and smooth, and the rooms were very large, beautiful, and clean. The event hall was lovely, and any questions we had were answered immediately. The hall itself, along with the food, was fantastic. At the bar, the staff were once again very friendly, and we were well taken care of. Breakfast was excellent. In short, this hotel is one of the best I have ever visited. A top hotel with friendly, helpful staff and great food. Thank you — I would be happy to return personally.

Customer review rating 4.5/5

Keith F. Business - Confirmed reviews ALL

The hotel is well located with many local facilities. The welcome was, as usual, very warm and my stay was most enjoyable. I come to Luxembourg and the Novotel Kirchberg is my hotel of choice.

Customer review rating 4.0/5

Miran K. Business - Confirmed reviews ALL

A hot chocolate use o be much better in the mornings.

Customer review rating 3.0/5

Carolina T. E. S. Families - Confirmed reviews ALL

I’ve been to this hotel before, and this experience was really disappointing. While I’m a gold member of All, which means I should receive some extra benefits, I’ve been placed in one of the worst bedrooms they have at the property, with a window in front of the kitchen. Zero privacy, or curtains closed all the time. I didn’t have a coffee machine in my room, surprisingly, as this property usually has nespresso machines. During the breakfast my daughter and I were shamed by the staff, because apparently we sat on a zone reserved for another meal - there was no indication, nor someone escorting us inside the breakfast area. All in all, absolute lack of care for the customer.

Dear Mrs. T. e. S., We sincerely thank you for taking the time to share such detailed feedback following your recent stay with us. As a valued ALL Gold member, your comfort and recognition are extremely important to us, and we are truly sorry that this experience did not reflect the high standards you have previously enjoyed at our hotel. We regret that the room assigned did not meet your expectations, especially for such a special occasion spent with your daughter. While room types depend on availability at check-in, your comments regarding overall comfort have been fully noted. We would like to clarify that Nespresso coffee machines are available only in our Executive rooms. We also understand your disappointment regarding the absence of the reusable water bottle in your room, which should have been provided. This feedback has been shared with our housekeeping team to ensure better consistency in room preparation. We are equally concerned about the experience you described during breakfast. You should never feel uncomfortable or judged by any member of our team. Although certain areas of the restaurant are reserved for other services later in the day, it is entirely our responsibility to make this clear and guide our guests politely and proactively, without causing any discomfort. Your feedback has been communicated to our restaurant leadership, and additional training will be reinforced to ensure a more attentive, respectful, and caring approach at all times. We fully understand your disappointment and sincerely regret that you did not feel the recognition associated with your ALL Gold status during this stay. This is being addressed internally, as your loyalty should always translate into a smoother and more personalised experience. Our Front Office Manager remains at your disposal should you wish to discuss any of these points further, and our reception team is available 24/7 to support you during any future visit. We truly hope to have the opportunity to welcome you back and restore your trust with the level of care, attention, and hospitality that you rightfully expect from us. Warm regards, Novotel Luxembourg Kirchberg

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Other web-users rate our hotel

  • 969 reviews 8.7/10 Location
  • 1,417 reviews 8.4/10 Room
  • 1,165 reviews 8.7/10 Service
  • 19 reviews 9/10 WiFi
  • 810 reviews 8.1/10 Comfort
  • 780 reviews 8.4/10 Breakfast
  • 596 reviews 8.9/10 Cleanliness
  • 340 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.