Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,019 reviews

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Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.62106, 6.145156

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,019 reviews

Customer review rating 4.5/5

Pierre H. Families - Confirmed reviews ALL

Perfect

Dear Pierre, Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay with us, especially our location, the comfort of your room, and the care provided by our team. Your positive comments truly mean a lot to us. We also take note of your remarks regarding the WiFi and ease of access, which we will share with our teams as we continuously strive to improve. We hope to have the pleasure of welcoming you and your family again soon. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 2.0/5

Ahmed D. Families - Confirmed reviews ALL

I came early due to flight issue and after get agreement to early check in with my family on 9:00 AM, the reception employee changed and the new one ask me to pay 60€ for early check in (only 3 hours earlier) and then I got the room with a lot of comments that doesn’t worth the stay

Dear Ahmed, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and sincerely apologize for the inconveniences encountered, especially regarding your arrival and early check-in experience. This is certainly not the level of service we aim to provide, and your comments will be reviewed with our teams to ensure better consistency. Please note that early check-in before 3:00 PM is available at a supplement of €60, subject to availability. Alternatively, to guarantee immediate access to the room from early morning arrival (from 4:00 AM), an additional night reservation is required. We also take note of your remarks regarding the room and its facilities, which have been shared with the relevant teams for follow-up. At the same time, we would like to thank you for highlighting the helpfulness of our team member, which we truly appreciate. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Toni J. Friends - Confirmed reviews ALL

one of the quietest hotels I have stayed in - no slamming of doors or noisy neighb9urs in rooms either side or above/below. Super sized rooms and Queen sized beds make it very comfortable. We did not visit bar/restaurant as room was simply a stop over base, but it was perfect

Dear Toni, Thank you for your kind feedback about the Novotel Luxembourg Kirchberg. We are delighted to read that you enjoyed the comfort and quietness of your stay, as well as the spacious rooms and the quality of our bedding. It is also a pleasure to know that our team contributed to making your experience smooth and enjoyable. I hope to welcome you back soon. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Nikki M. Families - Confirmed reviews ALL

Beautiful hotel very family friendly

Dear Nikki, I do thank you for positively reviewing your stay. We are absolutely delighted to read that you and your family had such an enjoyable stay with us. It is great to know that you appreciated our family-friendly facilities, the kids’ play areas, and the comfort of our rooms. Your kind words truly mean a lot to our team, and we look forward to welcoming you again very soon. Kind regards. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Wendelien W. Business - Confirmed reviews ALL

Very warm welcome by reception, free charging of EV, good bed, good shower, very quiet room, nice and good selection of breakfast buffet (fried egg would be nice and baked tomatoes). Smell in the room was not so fresh and struggled to find the switch for the lights (spots) closest to the window, as it is positioned under a shelve.. Overall, a very pleasant stay!

Dear Wendelien, I would like to thank you for taking the time to review your stay. We are delighted to read that you enjoyed your stay, especially the warm welcome from our team, the comfort of your room, and our breakfast selection. Your kind words about our reception staff will be gladly shared with them. We also take note of your comments regarding the room and lighting, which we will share with our teams as we continuously strive to improve. I would be glad to welcome you back in the future. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Other web-users rate our hotel

  • 933 reviews 8.7/10 Location
  • 1,317 reviews 8.2/10 Room
  • 1,134 reviews 8.8/10 Service
  • 17 reviews 9.6/10 WiFi
  • 762 reviews 7.9/10 Comfort
  • 749 reviews 8.6/10 Breakfast
  • 544 reviews 8.9/10 Cleanliness
  • 286 reviews 9.2/10 Vibe

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