Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.9/5 2,702 reviews

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Novotel Perth Langley - Image 1
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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ & Free Video on Demand

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,702 reviews

Customer review rating 4.0/5

John M. Business - Confirmed reviews ALL

Dear John, Thank you for taking the time to provide such detailed and balanced feedback about your stay. I’m pleased to hear that our Front Office and Housekeeping teams made such a positive impression, and that you particularly enjoyed the in-room coffee. I will certainly share your compliments with the teams. I appreciate your comments regarding the room. We recognise that some areas of our guestrooms are showing their age, and I am sorry about the cracked basin. I have passed this on to our Engineering team for attention. I’m also sorry that noise from the adjoining room disturbed you throughout Saturday night. Even when guests are not being excessively loud, I appreciate how frustrating it can be when normal activity is clearly audible through the walls, particularly when it continues into the early hours of the morning. Your breakfast feedback gave me a little pause as well. I’m not sure why a cheese omelette could be provided but a cheese and ham omelette could not, and I will follow this up with our Food & Beverage team. We want our breakfast offering to provide both variety and flexibility, particularly for guests staying multiple nights. Your 4/10 verdict on the machine coffee has also been noted – despite your best efforts to improve it! Thank you also for highlighting the lift displays. We are currently in the final stages of upgrades to our lift and electronic access systems, and I apologise for the inconvenience while this work is being completed. Overall, I appreciate your description that we “met requirements without being exceptional.” While I’m pleased there were several aspects you rated highly, particularly our people and housekeeping, our goal is certainly to provide an experience that feels better than simply meeting requirements. Thank you again for your constructive feedback. We hope to welcome you back to Novotel Perth Langley and provide you with a noticeably improved experience next time. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 5.0/5

Shane H. Solo - Confirmed reviews ALL

Dear Shane, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfortable accommodations and our convenient location. We look forward to welcoming you back to Novotel Perth Langley in the future. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.0/5

Rodda V. Solo - Confirmed reviews ALL

Dear V., Thank you for your kind words regarding our welcoming staff and breakfast offerings. We appreciate your feedback on the bathroom's condition, as it is essential for us to provide a comfortable environment. Your comments will be taken into consideration for future improvements. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 3.0/5

Simon S. Business - Confirmed reviews ALL

Dear Simon, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the check-in process efficient and appreciated our staff's friendliness. However, we regret that your experience was impacted by your late arrival. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 3.5/5

Justin H. Families - Confirmed reviews ALL

Dear Justin, Thank you for taking the time to provide such detailed feedback, particularly as a returning guest. I’m pleased to hear that you enjoyed the view, found your suite clean and felt that there had been some improvement since your previous stay. However, it is clear there are still several areas where we need to do better. I am particularly disappointed by your check-in experience. Regardless of how busy our team may be, every guest should receive a warm and engaged welcome and should never be left feeling that the team member has more important things to do. I also appreciate your frustration regarding the current two-key system. This is a temporary arrangement while we complete the final stages of our hotel-wide electronic lock upgrade. All bedroom locks have now been replaced, with only a small number of locks remaining, including those associated with the guest lifts. Once the project is completed, guests will no longer need to carry two separate cards. I apologise that this, along with our new parking system, was not properly explained at check-in. Simply directing you to a QR code when you were seeking assistance was not the level of personal service we should provide. Thank you also for your detailed breakfast feedback. While I’m pleased you enjoyed breakfast overall, I appreciate your comments regarding variety, the pastry selection, clearing of tables and accessibility of additional cutlery. We aim to provide a buffet that caters to our diverse mix of guests, and your comments will be reviewed with our Executive Chef and Food & Beverage team. Tables should certainly be cleared promptly throughout breakfast service. I also acknowledge your comments regarding the presentation and amenities within the suite. While the towel swans are intended as a welcoming touch, I appreciate that preferences differ. More importantly, for three registered guests, we should ensure there are appropriate quantities of relevant in-room amenities. I understand your point that the small details – slippers, toiletries and welcome amenities – can make the difference between simply having somewhere to stay and feeling as though you are enjoying a genuine getaway. We do provide a number of additional amenities such as dental and grooming items upon request, as part of Accor's approach to reducing unnecessary single-use products. However, our team should make guests aware of their availability rather than leaving you wondering whether they are provided at all. Thank you again for your candid and constructive comments. The fact that you felt this stay was an improvement on your previous visit is encouraging, but I certainly take on board your comment that it was "only just." We have more work to do, and feedback as detailed as yours helps us identify exactly where greater attention is required. We appreciate you giving Novotel Perth Langley another opportunity and hope your next experience demonstrates more meaningful improvement. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Other web-users rate our hotel

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