Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Dear Mr M., Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. While we're pleased to hear that you enjoyed the breakfast and that our restaurant team made a positive impression, I am sincerely sorry to learn that the overall experience did not meet your expectations. In particular, I apologise for the ongoing issues you experienced with the heating. Given that your stay was during winter, we understand how important a warm and comfortable room is, and it is disappointing to hear that despite raising the matter multiple times, a satisfactory resolution was not achieved. I am sorry to hear about the confusion surrounding the parking arrangements. The details surrounding the parking were sent through to you the day prior to your arrival, including the cost per night associated with validating the parking through the hotel. While we are grateful for your recognition of our breakfast offering and restaurant staff, we regret that these positives were not enough to outweigh the challenges you encountered during your stay. Thank you again for your honest feedback. We take your comments seriously and will use them as an opportunity to improve both our service and guest experience and hope to be able to welcome you back again in the future. Warm Regards, Alexander J G Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Good Evening We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Thank you for your honest review. Reading your comments, it's clear there were parts of your stay you enjoyed, which makes it even more disappointing that they were overshadowed by a few issues that simply shouldn't have happened. Finding a cockroach in your room alone is enough to change the way you remember a stay, and I completely understand why it affected your overall impression. Thank you as well for highlighting the low water pressure and sharing your thoughts on the room amenities. I genuinely appreciate the balanced way you've shared your experience, and your comments will be passed on to the relevant teams. I hope we'll have the opportunity to provide you with a much smoother experience next time. Kind regards, Sophia

Dear Justin, Thank you so much for taking the time to share your wonderful feedback following your recent stay at Hotel Woolstore 1888 Sydney. We are delighted to hear that you thoroughly enjoyed your stay and appreciated our boutique hotel, convenient location, and, most importantly, the service provided by our team. We understand that finding the right room was especially important for your comfort, and we're so pleased we were able to accommodate your needs and ensure you felt settled. Your kind recognition of our team's willingness to help means a great deal to us. A special thank you for recognising our staff. We will be sure to share your thoughtful comments with them—they will be thrilled to know they made such a positive impact on your stay. We also appreciate you sharing your helpful tip for fellow light sleepers. Feedback like yours is invaluable and helps both our team and future guests. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back whenever your travels bring you to Sydney. Wooly Regards, Sikder

Dear Christopher, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888 Sydney. We're delighted to hear you enjoyed the unique character of our beautifully restored heritage building and found it to be a comfortable and peaceful place to stay. It's also wonderful to know you appreciated the complimentary minibar and had a positive experience using your ALL Reward points when making your reservation. Thank you for your kind comments regarding our breakfast, cleanliness, and WiFi. We also appreciate your feedback on your arrival, accommodation, our team, and departure experience. Your comments help us continue to refine the guest experience and strive for even higher standards. It was a pleasure having you stay with us, and we hope to welcome you back again for another relaxing visit in the near future. Wooly Regards, Sikder