Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Good Afternoon We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Good Afternoon We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Morning We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Morning We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Good Morning We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Dear Nicole, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sincerely sorry to hear that your stay did not meet expectations, particularly as it appears several aspects of your room experience impacted your comfort. The lack of hot water on both mornings is certainly not acceptable, and I completely understand your disappointment. While the problem was identified and being fixed by our team, I apologise that this disrupted your stay and detracted from what should have been a comfortable business trip. I am also sorry for the frustration you experienced with the air conditioning. We appreciate how frustrating it would have been to be unable to adjust the temperature in your room, particularly when it remained uncomfortably warm.The issue is currently in the process of being rectified. While I am pleased that our team was able to relocate you to an alternative room on the third floor, I recognise that this should not have been necessary. That said, we are grateful for your kind comments regarding our location and the design of the rooms. It is disappointing that these positives were overshadowed by the maintenance issues you encountered. Thank you again for your honest feedback. Your comments have been shared with the relevant teams, and we appreciate the opportunity to learn from your experience and improve. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Ryan, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sorry to hear that your room did not meet expectations, particularly as you had selected one of our suite rooms. We understand how disappointing it would have been to find that the outlook and overall layout were not what you had anticipated. Our Homestead Loft is designed to reflect the unique character of the heritage building, with a split-level layout that separates the living, sleeping, and bathroom spaces. While many guests enjoy this distinctive design, we appreciate that it may not suit everyone's preferences, particularly those with mobility concerns or those seeking a more traditional hotel room configuration. We do outline the Loft room layout and features within our room descriptions; however, we understand that experiencing the room in person can be quite different. I am also sorry to hear that the outlook from your room detracted from your stay and that the presence of an external access door and another individual outside area made you feel uncomfortable. We appreciate your honest feedback, as it helps us better communicate room features and suitability to future guests. While we regret that this particular room type was not the right fit for your needs, we hope to have the opportunity to welcome you back in the future and assist with selecting a room category better suited to your preferences. Warm Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Claire, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. While we're pleased to hear that you had booked one of our Queen Suites, I am sorry to learn that the upgrade to a Corriedale Loft did not suit your preferences and impacted your overall experience. While many guests enjoy the unique split-level design, we appreciate that stairs may not be suitable or convenient for everyone, particularly during the night. Your feedback is valuable and will help us better understand guest preferences when assigning room types and discussing accommodation options. Thank you again for your honest feedback. We regret that this room type was not the right fit for your stay, and should you choose to stay with us again, we would be pleased to recommend one of our non-Loft room categories which may better suit your requirements. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Thank you for sharing your experience with us. I'm pleased to hear that you enjoyed our location, the comfort of your room and the friendliness of our team. I'm sorry, however, that the room and shower temperatures affected your comfort. I'm glad our Reception team was able to arrange an alternative room, and your comments will be shared with the relevant teams for follow-up. Regarding the in-room amenities, while we provide details of what's included in our rooms online, we understand that guests may have additional needs. Although crockery and cutlery are not standard room amenities, our Food & Beverage team is always happy to provide these upon request. I wish we'd had the opportunity to assist you with this during your stay. Thank you again for choosing Woolstore 1888 and for your loyalty as an ALL Silver member. We hope to welcome you back for an even more enjoyable stay. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Dear Sarah, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We're pleased to hear that you found your room comfortable and that our team made a positive impression during your stay. However, I am sorry to learn that your experience was impacted by the hot water issue and difficulties with the air conditioning. We understand how disappointing it is to experience cold showers, and we regret that this issue affected your stay. While I'm pleased the matter was ultimately identified and resolved, I appreciate that this came too late to improve your experience. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future for a more seamless stay. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Good Afternoon We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Dear Lewis, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We're pleased to hear that you enjoyed the quality of the breakfast offering, and we appreciate your comments regarding the food but regret that the service was not up to standard across your stay. That said, I am sorry to learn that several aspects of your stay did not meet expectations. We understand your disappointment that Percy was unavailable one evening due to a private event, and we regret any inconvenience this may have caused to your plans. Thank you again for your honest feedback. Your comments have been shared with the relevant teams as we continue to improve the guest experience. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Thank you for sharing your experience with us! I'm delighted to hear that you enjoyed our location and found it convenient for exploring Darling Harbour and the city. Being so close to some of Sydney's most popular attractions is certainly one of the things we love about our little corner of Pyrmont! I also appreciate your comments regarding the room. Our heritage building has its own unique character, with rooms offering different layouts and outlooks. I understand that having more natural light would have made your stay more comfortable. For a future visit, please feel welcome to share your room preferences with our team, and we'll do our best to find a suitable option, subject to availability. Thank you again for choosing to stay with us and for your loyalty as an ALL Silver member. We hope to have the pleasure of welcoming you back, perhaps to a room with a brighter outlook next time! Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sincerely sorry to hear that the lack of hot water impacted your stay for the duration of your visit. We understand how disappointing and inconvenient it would have been to experience cold showers for three consecutive mornings, particularly when staying with us over several days. I also apologise that, after raising the issue with our reception team on multiple occasions, you felt the response did not adequately acknowledge the impact this had on your stay. While our team was actively working to resolve the issue, we recognise that clearer communication, a genuine apology, and a more proactive approach to guest recovery would have been appropriate. Guest comfort is one of the most fundamental aspects of any hotel stay, and it is disappointing that we were unable to deliver this during your visit. We appreciate your honest feedback regarding the handling of the situation and understand why you felt that some form of recognition for the inconvenience would have been warranted. Thank you again for bringing this matter to our attention. Your feedback will be shared with our team as we continue to review how we communicate and respond during service disruptions. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Thank you for taking the time to share your experience with us. I'm pleased to hear that you enjoyed the charm of our hotel and its location, and it's especially lovely to see such positive ratings for our team, cleanliness and breakfast. I'm sorry, however, that the mattress was a little firmer than you would have preferred. A comfortable night's sleep is such an important part of any stay, and I appreciate you bringing this to our attention. Should you visit us again, please don't hesitate to let our team know your preferences, as we'll be happy to explore ways to make your stay more comfortable. Thank you again for choosing Woolstore 1888 and for your continued loyalty as an ALL member. We would love to welcome you back and make your next visit even more enjoyable. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection