Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Dear Christine, Thank you for taking the time to share your thoughtful feedback and for rating your stay 90/100. We're delighted to hear you enjoyed our central location, found your room comfortable, and that our team helped make your stay a positive one. It's also wonderful to know you'd choose to stay with us again. We appreciate your comments regarding the restaurant being closed during your visit and understand how disappointing that would have been. Thank you as well for your suggestion about requesting an external-facing room—we'd be more than happy to assist with this for your next stay, subject to availability. We're also grateful for your recognition of our sustainability initiatives and for your constructive suggestion about providing hand sanitiser in our public areas. Feedback like yours helps us continue to improve the guest experience. We look forward to welcoming you back again soon for an even better stay. Wooly regards, Sanzita

Dear Rebecca, Thank you for your wonderful 100/100 review! We're delighted you enjoyed the unique character of our hotel and the charm of our beautiful building. It's fantastic to hear that you received great service and that our breakfast was a highlight of your stay. We truly appreciate your loyalty as an ALL Gold member and Accor Vacation Club member, and we're especially grateful to hear that you'll definitely be back. Your kind recommendation means a lot to our team. Wooly regards, Sanzita

Dear Sarah, Thank you so much for taking the time to share your wonderful review of your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We are delighted to hear that you enjoyed our convenient location, making it easy to explore the CBD and surrounding precincts. It's also fantastic to know that you enjoyed the vibrant atmosphere at Percy and found the food to be delicious. We're thrilled that your room delivered the unique and funky experience you were looking for, and that you appreciated the complimentary minibar snacks and drinks. It's especially rewarding to hear that you found the bed exceptionally comfortable and the shower amazing. That said, I do apologise for the issues you encountered with the hot water and for the oversight with the bedside tables not being properly cleaned prior to your arrival. While I'm pleased to hear the room was otherwise extremely clean, these details should not have been missed and we appreciate you bringing them to our attention. Thank you again for your kind feedback. We are delighted to hear that you would stay with us again, and we look forward to welcoming you back to Hotel Woolstore 1888 in the future. Warm Regards, Alexander J G Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Chris, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We're delighted to hear that you enjoyed our convenient location and appreciated the unique style and character of the hotel. It's wonderful to know that you enjoyed your Loft room and the creativity of its design, which reflects the heritage nature of our building. However, I am very sorry to learn that several aspects of your stay fell short of expectations. In particular, I apologise for the issues you experienced with the heating and hot water. I understand how uncomfortable this would have made your stay, particularly during the cooler mornings and we will address this with our maintenance team for rectification. I am also sorry to hear about your experience in the restaurant. We apologise if you felt like the team member in the restaurant was in a hurry to get home. This is most certainly was not the intention of the team member when presenting you with the bill. We genuinely appreciate your honest feedback, as it allows us to identify areas where we need to improve. While we are pleased that you enjoyed the hotel's character and location, we regret that the service and comfort of your stay did not meet the standards you expected. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm Regards, Alexander J G Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection