Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,721 reviews

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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 1
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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 3
Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 4
139 MURRAY STREET, 2009 PYRMONT, Australia

Description

Hotel extras

  • Historic 5 star boutique hotel located in the heart of Darling Harbour

  • 5 minute walk to Sydney International Convention Centre

  • Short stroll to Star Casino, King Street, Darling Harbour, Barangaroo wharfs and Light Rail!

  • PERCY Restaurant and Bar the perfect place to relax & unwind

  • Rooms and Suites offer a colourful contemporary design mixed with industrial chic interiors

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Coopworth with 1 Queen Bed

Photo out of - Coopworth with 1 Queen Bed

A cosy Queen Room blending heritage character with contemporary comfort. Featuring custom furnishings, vibrant Jasper Knight artwork and thoughtful touches, it's an inviting base for business trips or Sydney city escapes.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Enjoy extra space with a plush King bed in a heritage-inspired boutique room. Featuring custom furnishings, vibrant Jasper Knight artwork and a walk-in rain shower, the Romney Retreat is ideal for relaxing after a day in the city.

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

A spacious King Room showcasing original exposed brick, timber beams and vibrant Jasper Knight artwork. Combining authentic warehouse character with contemporary comforts, it's designed for guests who appreciate a little more room to unwind.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Suite

The Shearer's Suite with 1 King Bed

Photo out of - The Shearer's Suite with 1 King Bed

Relax in one of our most spacious suites, featuring a plush King bed, separate lounge and an indulgent freestanding bath. Blending heritage character with boutique luxury, it's perfect for longer stays or special occasions.

  • Views:

    City View

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Suite

The Homestead Suite with 1 King Bed

Photo out of - The Homestead Suite with 1 King Bed

Our largest split-level suite features soaring ceilings, original heritage details and private street access through the original wool store entrance. Enjoy a freestanding bath, Nespresso coffee machine and enhanced complimentary snacks and beverages.

  • Views:

    City View

Max. number of persons
4
Area
From 47 m² / 505 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Suite

The High Country Suite with 1 King Bed

Photo out of - The High Country Suite with 1 King Bed

Our signature suite is bathed in natural light through dramatic wrap-around windows. Enjoy a King bed, dry kitchenette with Nespresso coffee machine and an enhanced complimentary selection of snacks and beverages.

  • Views:

    Panorama view

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV room service ordering
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Woolstore 1888, Sydney - Handwritten Collection

139 MURRAY STREET
2009 PYRMONT
Australia

GPS:-33.87224, 151.19714

Telephone
Fax +61 2 8586 1888
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 90 rooms
  • 5 rooms for people with reduced mobility
  • 90 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

2 Meeting rooms

  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 40.09 € 65 AUD Per day

PERCY

Photo out of - PERCY

PERCY captures the simplicity and joy of Spanish dining with a snack-heavy selection of tapas. The eclectic drinks menu highlights natural wines, with a focus on Spanish and local varietals. Open for lunch Friday & Saturday and dinner Tuesday to Saturday.

Cooking style
European
Chef name
Eli Lozada
Capacity
50
Accessibility
Accessible service
139 MURRAY STREET, 2009 Pyrmont, Australia
Telephone +61 2 8586 1888
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu

PERCY captures the simplicity and joy of Spanish dining with a snack-heavy selection of tapas. The eclectic drinks menu highlights natural wines, with a focus on Spanish and local varietals. Open for lunch Friday & Saturday and dinner Tuesday to Saturday.

Join us at PERCY, Pyrmont's neighbourhood Spanish tapas and pintxos, and wine bar. The perfect place to relax & unwind

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,721 reviews

Customer review rating 0.5/5

Zefeng Y. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Linda A. B. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Anthony B. Business - Confirmed reviews ALL

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 4.0/5

Sarah B. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Simone L. S. Solo - Confirmed reviews ALL

Thank you for sharing your experience. I’m really sorry your night was disturbed - being unable to rest properly can take so much away from a stay. I wish we’d had the chance to help at the time. Our reception team is here around the clock, and you’re always welcome to call us, however late it is, so we can do our best to make you comfortable. I also understand your disappointment with the coffee. It’s a small detail, but one that can make a morning more enjoyable. If an in-room coffee machine is something you’d particularly enjoy, The Homestead Suite, Shearer's Suite and The High Country Suite each have one. We’d love to welcome you back and leave you with a happier memory of your time with us. Warm regards, Sophia The Hotel Woolstore 1888 Sydney

Customer review rating 4.5/5

Linda A. B. Solo - Confirmed reviews ALL

Love this hotel. The staff the hotel, location/convenience everything is wonderful. The only reason I didnt give A. 10 was the ground floor room (004) that I was in on this stay had A. noise , maybe air con or motor of some sort, that was audible all night. It wasnt too bad but enough that I kept wondering what it was. I know its an old building, which is part of the charm.

Customer review rating 5.0/5

Anthony B. Business - Confirmed reviews ALL

Centrally located and very cosy hotel that doesn’t feel like a large chain.

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 4.0/5

Sarah B. Couples - Confirmed reviews ALL

Absolutely love the care and attention to the design details: architectural touches; room numbers; decor. A bit disappointed with the communication - I emailed 1 week prior asking to have champagne/wine in our room to celebrate a personal occasion and also to alert to our early arrival. I received no answer . The checkin process was late and frenzied, and we were not acknowledged as having waited over 7 hours for a room. Perhaps customer service training could be prioritized.

Customer review rating 3.5/5

Simone L. S. Solo - Confirmed reviews ALL

The room above where I was the occupant did never ending walking laps all night Disappointed at only coffee offerings were instant! Considering the Hotel branding

Thank you for sharing your experience. I’m really sorry your night was disturbed - being unable to rest properly can take so much away from a stay. I wish we’d had the chance to help at the time. Our reception team is here around the clock, and you’re always welcome to call us, however late it is, so we can do our best to make you comfortable. I also understand your disappointment with the coffee. It’s a small detail, but one that can make a morning more enjoyable. If an in-room coffee machine is something you’d particularly enjoy, The Homestead Suite, Shearer's Suite and The High Country Suite each have one. We’d love to welcome you back and leave you with a happier memory of your time with us. Warm regards, Sophia The Hotel Woolstore 1888 Sydney

Customer review rating 3.0/5

Madeline D. Business - Confirmed reviews ALL

This is the 3rd time we've stayed here and every time I feel a little disappointed. The location is excellent which is why we keep going back, but the rooms are just not ideal. We were in a queen room which is barely big enough to turn around. The shower screen was well short of what I'd considered standard and so water pours onto the bathroom floor, no matter how hard you try to keep it dry. I miss things printed in booklets. I needed to call the desk at night and couldn't even find the reception number. It's not hard to put that on the phones so people don't have to hunt for how to call the desk late at night. The breakfast is always busy but I'd say understaffed, and the menu is ok. Nothing special. There are virtually no vegan options aside from avo toast. Please put some beans on the menu! It's fine if a short stay but I don't think we'll return.

Thank you for taking the time to share this with us. I’m sorry we let you down again. We value our returning guests, and it’s disappointing to know that despite choosing us three times, you haven’t had a stay you’ve been fully happy with. Your suggestions are sensible, and we appreciate how clearly you’ve explained what would have made a difference. These are details that deserve more attention from us, and your comments will help guide that work. I understand your hesitation to return. Should you choose to give us another opportunity, we would be glad to help you find a room that better suits your needs and make your next visit more comfortable. If you decide to give us another chance, please email us directly at HC… We’d love to personally arrange a room that suits your needs and take extra care to make your next stay feel special. Warm regards, Sophia The Hotel Woolstore 1888 Sydney

Customer review rating 4.5/5

Andrew R. Business - Confirmed reviews ALL

A great hotel providing all that is needed and some of the comfort additions.

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 1.5/5

Patrick L. Couples - Confirmed reviews ALL

There was still rubbish from the previous guest left in the fridge. Asked reception and they sent cleaners, who ignored the fridge entirely. Completely lacklustre for the price, never would again. Just did it for the Qantas eco accreditation before it disappears.

Customer review rating 5.0/5

Paul H. Families - Confirmed reviews ALL

great

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

The location was well placed the hotel has great ascetics, the room was adequate but very small which really didn't lwt you enjoy it as much as you wanted. The main issue i had was a loud constant machine hum.

Customer review rating 5.0/5

Donna K. Business - Confirmed reviews ALL

Loved this hotel for it's personalised & characteristic atmosphere in a historic, sympathetically converted Woolstore. Bar and restaurant was cosy with good food & friendly service. Great location to all of Sydney's sights, tucked behind the Novotel Pyrmont. Highly recommend!

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 3.5/5

Donna C. Families - Confirmed reviews ALL

After booking months in advance and paying in full upfront, we specifically requested rooms side by side. Instead, we were allocated rooms far apart, with one room clearly better than the other. Although booked under the same category, one had a window and a view, while the other was internal. This was not the experience we expected after planning and paying well in advance.

Thank you for taking the time to share your experience with us. I’m very sorry that your stay did not turn out as you had hoped, especially after planning your family trip so far in advance. I understand that having your rooms close together was important to you, and it must have been disappointing to arrive and find that we had been unable to accommodate your request. While we always do our best to accommodate room preferences, these are subject to availability, and unfortunately, we weren’t able to find a suitable arrangement for your family on this occasion. I also understand your disappointment with the differences between the two rooms, particularly when you had booked the same room category. Our hotel has a unique heritage layout, meaning that rooms within the same category may slightly vary in size, configuration and outlook. I appreciate that this may not have been what you expected, and I’m sorry it affected your overall experience. Thank you again for choosing Woolstore 1888 for your family trip. We truly appreciate you sharing your feedback, and I hope we’ll have the pleasure of welcoming you and your family back in the future. We would love the opportunity to make your next visit a more enjoyable one and help you create some lovely memories together during your time in Sydney. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Customer review rating 5.0/5

Jane G. Solo - Confirmed reviews ALL

The service was excellent and staff were helpful, friendly and went above and beyond to ensure my stay was relaxing. The bed/pillows were super comfortable and rooms exceptionally clean.

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 5.0/5

Barry J. Business - Confirmed reviews ALL

Love the decor, ambience and friendly staff

Customer review rating 3.5/5

Giuliano B. N. Business - Confirmed reviews ALL

In sydney for a Conference. Had a comfortable stay. great food at the front lobby. Missed having a gymn for exercise during my stay

Thank you for sharing your feedback following your recent stay with us. It’s lovely to hear that you had a comfortable stay while attending your conference in Sydney, and that you enjoyed the food and service provided by our team. I’m especially pleased to see your wonderful ratings for our staff, and I’ll be sure to pass your kind comments on to them. I also wanted to let you know that we do offer gym access at a nearby facility, located right next door to the hotel. Access is available for $15 per session and can be arranged directly at Reception. I’m sorry you weren’t aware of this during your stay, but perhaps it’s a good reason to come back and give it a try next time! I also appreciate your comments regarding the Wi-Fi speed and will share them with our team. Thank you again for choosing Woolstore 1888. We hope to have the pleasure of welcoming you back next time your travels bring you to Sydney, whether for another conference or a well-deserved break. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Customer review rating 4.5/5

Kristopher O. Families - Confirmed reviews ALL

I had a wonderful experience, largely thanks to the exceptional team. Assistant Manager Leon was incredibly helpful in resolving a confusing glitch with the Accor app, which kept switching my room rates between AUD and USD. The next day, I had the pleasure of meeting Manager Alex and their bartender, Takuya. I enjoyed great conversations with both of them, and their genuine hospitality truly made our stay amazing.

Good Evening, We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore1888

Customer review rating 5.0/5

Ziguang L. Solo - Confirmed reviews ALL

A pleasant stay in a great location. The staff were friendly and welcoming, and both check-in and check-out were seamless. While the room was compact, it was comfortable and had all the amenities I needed. Overall, I had a very enjoyable experience and would happily stay again.

Good Evening We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Customer review rating 3.5/5

Yvonne D. Friends - Confirmed reviews ALL

We were at the hotel for 7 nights while holidaying in Sydney in September 2026. We booked this particular hotel as the location seemed good and Percy's looked ideal to relax after a busy day. The location didn't disappoint. It was a few minutes to walk to Darling Harbour which is full of entertainment and just a stones-throw from the tram stop to take us further into town. From Darling Harbour we could take the ferry to Circular Quay and have so many public transport options for further afield experiences. Our room was excellent. Friends we were travelling with found it small but for us it felt perfect and had everything we could need. Most importantly it felt spotlessly clean and fresh. Breakfast, which was included in our booking, was served in Percy's and was always good with a variety on the menu to suit everyone. The service was exceptional. So far, so good. The only downside was that Percy's was not always available to us in the evenings. It's a small bar/restaurant which doesn't open on a Sunday or Monday evening. We didn't realise this until we arrived so having spent more than 30 hours travelling from the UK we were disappointed that no food was available to us and it was suggested we go to the Novotel across the road. On another occasion we returned to the hotel having spent a day at Blue Mountains and intended to dine at Percy's as it had been an early start and a long day. We found that Percy's had been hired out to a private party and we were unable to use the bar or restaurant at all. Had we been advised of this in the morning it would have saved a lot of disappointment. Another trip to Novotel, which made us wonder why we hadn't stayed there at a far reduced rate that what we paid at Woolstore. Overall, would I go back? Probably. Why? I prefer small, individual hotels rather that large ones.

Thank you for sharing such a thoughtful and detailed review of your time with us. It was lovely to read how much you enjoyed exploring Sydney from our little corner of Darling Harbour, and that our hotel felt like the right fit for your holiday. I’m especially pleased that you found your room so comfortable and well cared for, and that our breakfast team made such a positive impression. I’ll be sure to pass your lovely comments on to them. I know they’ll appreciate being remembered for making your mornings that little bit brighter. I was genuinely sorry to read about your experience with Percy, particularly after your long journey from the UK. I can imagine how frustrating it must have been to return from a full day out, looking forward to a relaxing evening and a nice meal, only to discover that the restaurant was unavailable. Having to make alternative arrangements on more than one occasion, especially when Percy was one of the reasons you chose to stay with us, is understandably disappointing. While we do provide information about Percy’s opening hours in our pre-arrival emails, I understand that the additional closure for a private function was unexpected and further disrupted your plans. I’m sorry that you weren’t able to enjoy the relaxing evenings at the hotel that you had been looking forward to. I’m grateful that, despite these frustrations, you still found so much to enjoy about your time with us and would consider returning. It would be a pleasure to welcome you back to Woolstore 1888, and I hope your next visit gives you the opportunity to enjoy everything you had originally looked forward to, including a relaxing evening at Percy. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Customer review rating 5.0/5

Renee R. Business - Confirmed reviews ALL

quiet rooms, excellent coffee at restaurant downstairs, comfortable amenities. There was always presence of staff at reception

Good Evening We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Customer review rating 4.0/5

Lachlan M. Business - Confirmed reviews ALL

Lets start with the staff are fantastic and I had a comfortable stay. Now for the price, everything has to work in the room; didn't; and when I made mention of things mid week, the staff appologised, told me they were aware of it and arranged for "happiness"; free drinks. My preference would be to provide the satff the ability to have someone (a tradie) fix the problem, instead of buying me off with drinks; which worked until you asked me for my opinion. Bottom line is fix whats wrong in the rooms.

Other web-users rate our hotel

  • 717 reviews 9.6/10 Location
  • 1,094 reviews 6.7/10 Room
  • 1,066 reviews 8.7/10 Service
  • 10 reviews 7/10 WiFi
  • 603 reviews 4.7/10 Comfort
  • 423 reviews 9.3/10 Vibe
  • 385 reviews 7.3/10 Food
  • 309 reviews 8/10 Amenities

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