Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 377 reviews

Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 1
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Description

Hotel extras

  • Historic 5 star boutique hotel located in the heart of Darling Harbour

  • 5 minute walk to Sydney International Convention Centre

  • Short stroll to Star Casino, King Street, Darling Harbour, Barangaroo wharfs and Light Rail!

  • PERCY Restaurant and Bar the perfect place to relax & unwind

  • Rooms and Suites offer a colourful contemporary design mixed with industrial chic interiors

Our accommodation(s)

Hotel location

Hotel Woolstore 1888, Sydney - Handwritten Collection

139 MURRAY STREET
2009 PYRMONT
Australia

GPS:-33.87245, 151.19704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PERCY

PERCY captures the simplicity and joy of Spanish dining with a snack-heavy selection of tapas, ideal for sharing and suited to any occasion. The eclectic drinks menu highlights natural wines, with a focus on Spanish and local varietals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  377 reviews

Lovely atmosphere.

Customer review rating 4.5/5

Cathee Couples - Confirmed reviews ALL

Location great, room very nice, breakfast was good & all staff were pleasant & efficient.

Little Gem of a hotel

Customer review rating 4.5/5

Mark B. Couples - Confirmed reviews ALL

Clean, tidy, modern and compact in a lovely location

Great hotel...unique, and ideally located

Customer review rating 4.5/5

Lynne Solo - Confirmed reviews ALL

Great ambience, really friendly and helpful staff, unique layout, good food..thanks!

Well located, characterful hotel, good service.

Customer review rating 4.5/5

Rachel B. Friends - Confirmed reviews ALL

Perfect for a short stay, great staff, good breakfast and really nice character/atmosphere. Great location. Room slightly on small side - a double but tight space for two people.

Very Disappointing, Check-In Is a Shambles

Customer review rating 1.5/5

Dave Business - Confirmed reviews ALL

Arrived with luggage and stood in the middle of a busy bar with no idea where to go to check-in and the first person who looked like they worked there ignored me. Young lady who eventually came to check us in was polite but 'business like', and didn't know anything about the Handwritten Collection brand or the history of the building, the main two reasons why I chose to come stay at your hotel. My length of stay was not stated, not what my confirmed room type was, nor that I had been complimentarily upgraded from my booked Romney Deluxe Room to a Loft Suite. I had to ask for a luggage trolley and take it up to my room myself. No directions were given where to go once on Level 4 and I had trouble finding 416 (I late saw that there was a sign on a fire door for directions, but this is not a great place to put a sign as it wasn't immediately obvious; e.g. why would I check a door for signage in a hotel?) I was then met with a large cleaning trolley stashed in the hallway. Not a good look for a luxury boutique hotel. I then entered 416 and immediately detected a damp, musty smell, and the walls and carpet were all badly marked with scratches and stains. The window leading upstairs had a lot of cobwebs and a spider outside. The upstairs bedroom was small, dark, and with a very low ceiling, no colour of flair, and I believe that the bed's size was a Queen when I had booked a King bed. Lastly, the bathroom was very boring and average, nothing like the picture I had seen of the Romney Suite with the large shower area with rainforest shower above and a glass wall leading to a small courtyard with plants outside. I came back down and advised the young lady (no name tag and no introduction made by the way so this is why I don't know her name) that I was quite unhappy and I've asked for a room-move. She has said you are fully booked and there's nothing you can do. I've asked if I was the very last guest to check-in for the day, which she has admitted I was not. I've told her that she needs to review the rest of the arrivals list for someone who has been allocated a Romney Deluxe Suite, to have us moved to this, and they can then have our Loft Suite upgrade. I have been in hotel management for 20+ years, including having previously worked for Accor for several brands, and I advised the young lady of this, not to show off or try and bully her, but to advise her that I'm not an 'angry unreasonable guest' and that I know what it's like 'being on the other side of the reception desk dealing with situations like these'. I did however advise that I had $450+ to spent on accommodation this night and I could have gone to the Sofitel, the Swissotel, or the new M Gallery, but I chose your hotel as I wanted to experience a new Accor brand, so wasn't exactly feeling like I was getting my money's worth given what $450 can do for someone on a Saturday night in Sydney. I also explained my check-in experience, and recommended that management rethink the layout of your lobby and in the meantime perhaps have your staff a little more on-alert for new guests walking in wanting to check-in with luggage. I am happy to advise however that a room was available and I was shown 421 before accepting the room-move and was happy to be provided with the Romney Deluxe room type I really had my heart set on (I studied your hotel, room types, and photos very carefully before deciding which one to book). I do regret however that during the heavy rains that night (08 FEB '25) that there was a bad leak above the sliding door near the workdesk and we had to put a bathrobe down to stop the dripping noise and to soak up the moisture. Unfortunately, I will not return to stay as your guest at your hotel and will not be recommending it to friends and family, especially given that Accor and indeed Sydney has a lot more better options for luxury accommodation. Positive Points - The King bed was very comfortable and I enjoyed my shower in the morning, plus we highly recommend Sushiki restaurant in Pyrmont as it was the best Japanese food I've had outside of Japan. Kind Regards, Dave

Other web-users rate our hotel

  • 488 reviews 9.5/10 Location
  • 770 reviews 6.6/10 Room
  • 655 reviews 8.5/10 Service
  • 14 reviews 7/10 WiFi
  • 443 reviews 5.1/10 Comfort
  • 333 reviews 9.3/10 Vibe
  • 281 reviews 8.3/10 Amenities
  • 191 reviews 6.4/10 Cleanliness

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