Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 212 reviews

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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 1
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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 4
139 MURRAY STREET, 2009 PYRMONT, Australia

Description

Hotel extras

  • Historic 5 star boutique hotel located in the heart of Darling Harbour

  • 5 minute walk to Sydney International Convention Centre

  • Short stroll to Star Casino, King Street, Darling Harbour, Barangaroo wharfs and Light Rail!

  • PERCY Restaurant and Bar the perfect place to relax & unwind

  • Rooms and Suites offer a colourful contemporary design mixed with industrial chic interiors

Our accommodation(s)

Hotel location

Hotel Woolstore 1888, Sydney - Handwritten Collection

139 MURRAY STREET
2009 PYRMONT
Australia

GPS:-33.87245, 151.19704

Telephone
Fax +61 2 8586 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PERCY

PERCY captures the simplicity and joy of Spanish dining with a snack-heavy selection of tapas, ideal for sharing and suited to any occasion. The eclectic drinks menu highlights natural wines, with a focus on Spanish and local varietals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  212 reviews

well located, comfortable if minimalist;

Customer review rating 3.5/5

Bangalore B. Couples - Confirmed reviews ALL

We stayed one night as we were on the harbour Friday evening and then off to a concert at ICC theatre. We had an inside room which under other circumstances would not have been great but it was generally quiet although we heard elevator music early morning. Also just to let you know that we were not impressed with your email confirmation which was our first contact with the hotel and comes across as immature and unprofessional if not quite disrespectful (i.e. fleeced means ripped off and who want to sign up for that except idiots!) staff in the hotel were great though and so we did not complain to them. The lobby/breakfast room was very pleasant and we had a good breakfast. as rated we were overall satisfied but do feel you would benefit form hearing our feedback.

Amazing. Will come back for sure

Customer review rating 5.0/5

Jb Business - Confirmed reviews ALL

Well located. Friendly staff. Comfortable bed. Loved to have a drink and dining downstairs. Could leave my luggage on my last day pending my flight. Venue is very clean. Rooms are quiet.

Dear Juli B., Thank you so much for your wonderful review! We’re thrilled to hear that you had such an enjoyable stay and appreciated our location, friendly staff, and comfortable amenities. It’s great to know that our dining options and luggage storage helped make your experience even more convenient. We look forward to welcoming you back for another amazing stay in the future! Warm regards, Sanzita

Certainly not 5 star

Customer review rating 1.5/5

Sharyn Couples - Confirmed reviews ALL

As a 15+ year ACCOR member, the Sofitel or The Porter House is usually my choice when in Sydney for work or pleasure. As this was a special weekend away, thought we would try the Woolstore. The check in with a lovely young lady (I believe her name is Andrea) was the only highlight of this stay. The room was extremely small, did not have the fresh, clean smell of most Accor hotels. It was just so disappointing. Recommendation to the Management team, when a guest checks out, (it doesn't matter how busy you are) always ask the question "how was your experience with us, did you enjoy your stay". I tried to preempt the person that checked us out twice, to ask that question, to no avail. Will not return.

Dear Sharyn Thank you for taking the time to share your thoughts with us. As a long-time member of the Accor family, we truly regret that your recent experience with us didn't meet the standards you've come to expect, especially during a special weekend getaway. I can imagine how disappointing that must have been for you. It's lovely to hear that Andrea made a positive impression during your check-in, and we're grateful for your kind words about her. However, I'm sorry the room didn't feel as fresh or welcoming as you had hoped. I understand how important it is to feel comfortable, especially after a long day of travel, and I deeply regret that we didn't meet your expectations. I also appreciate your feedback on the checkout process. You're right – asking about your stay is essential, no matter how busy we are. I will address this with our team to ensure we don't miss that critical opportunity to connect with our guests. We truly value your loyalty to Accor, and I hope we can welcome you back one day to provide you with the high-quality experience you deserve. If you ever decide to give us another chance, please don't hesitate to reach out directly, and I'll ensure your next stay is much more enjoyable. Kind Regards Roya I'Anson General Manager

Great location for Darling Harbour access and easy airport access

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We love staying at hotel's with story and this did not disappoint! As a travel consultant this is one of the worst layout's of bathroom's I have experienced. The water from the shower ends up everywhere in the bathroom and the basin stops you from reaching your toiletries on the tiny bench. Ok for a short stay but certainly not more than 1-3 nights.

Dear Tanya S., Thank you for taking the time to share your thoughts with us. We’re delighted that you enjoyed our location with easy access to Darling Harbour and the airport, and that you appreciated the unique story and character of our hotel. However, we’re truly sorry to hear that the bathroom layout and cleanliness did not meet your expectations. We understand how important functionality is, especially for longer stays, and we appreciate your feedback about the water from the shower and limited space for toiletries. We also sincerely apologize for the cleanliness issues you encountered, including visible dust from the AC and signs of wear and tear. Please be assured that we will address these concerns with our housekeeping team to ensure that our rooms meet the high standards our guests expect. Thank you again for your feedback. We value your insights, especially as a travel consultant, and we hope to welcome you back for a more comfortable and seamless experience next time. Warm regards, Sanzita

Regret booking at Woolstore 1888

Customer review rating 0.5/5

Kym Couples - Confirmed reviews ALL

Average price of $451/night (over an 8 night stay - so imagine the actual weekend price!) for what I would say is a 3 star hotel at best - this is not a 4.5/5 star hotel and certainly not worth the money to stay there (and my price was discounted). I will never stay again. Should have paid the extra $50 a night for proven quality at a better hotel. (1) Room: small, old/not well kept and not clean. There is really only space for 1 x suitcase in the door way area of the room (unless you want to block the door opening fully). The only other location is inside the makeshift open half-hanging wardrobe/half drawer combo area opposite the bed (if your bag is short enough to fit and not too deep otherwise you'll be walking into it when trying to pass the end of the bed), or on top of the desk. (2) Bathroom: has mould in the corners due to very poor ventilation - spoke to reception about the little to no power in the exhaust fan, told this was normal. Towels do not dry in time for your next shower, it's rather gross to be drying yourself with a wet towel. And it doesn't matter if you have daily room cleaning (not only do they not replenish the bathroom items, nor the freebies that they try and sell as a perk of the room), when you shower that night with the fresh towel - it's not dry for the following morning to get ready for the next morning. So if you want anything remotely like a dry towel you have to limit yourself to one shower a day. There are cracks (that aren't historic/charming) in poor gyprock/plaster boarded areas int he bathroom. (3) Bed: The mattress has 2 x channels in it where a people have layed on each side of the bed, clearly for quite some time without mattress replacement. If you don't feel like sinking in to these channels, you have to take turns sleeping right in the middle. (4) Amenities: the ironing board in the room has to be half size of a normal hotel board in order to fit it in the room - it's fun ironing a full sized shirt! Only free to air channels are available on the tv, and even then half of the standard digital channels do not have strong enough signal so they drop in and out, when raised with reception they said this was normal and that only free to air is supplied. Imagine doing touristy things all day and wanting some time to rest and to zone out in bed and relax watching tv - you get to enjoy Agent Cody Banks! Wifi kicks you off constantly - clearly not suitable for a large number of connections, so it's not even possible to stream something on your phone to chill (5) Service: lacking. You'd think after staying there for 8 nights, you'd get asked how your stay was or to give feedback - we were asked neither, this clearly tells me they know what's coming and do not want to hear it. These are only a few items of a handful of things to note, but I'm sure this gives a good idea of our stay. Very disappointing hotel to stay in, I regret booking it and won't be staying again.

Dear Kym Thank you for taking the time to share your feedback with us. We truly regret that your experience did not meet your expectations, and we sincerely apologise for the issues you encountered during your stay. To ensure all of our guests know the room size they have booked, we have worked hard to ensure that the sizes are listed on our websites. The condition of the room, the bathroom ventilation, and the bed are certainly things we take seriously, and we will be addressing these with our housekeeping and maintenance teams to ensure that we improve for future guests. We also apologise for the lack of service you experienced, particularly in terms of follow-up. We strive to provide attentive and responsive service, and we’re truly sorry we fell short in this instance. Your comments about the TV, WiFi, and ironing board have been noted, and we will review these amenities to see how we can make improvements. We understand your disappointment and genuinely value your feedback as it helps us improve. While we’re sorry we couldn’t make your stay more comfortable, we hope you might reconsider giving us another chance in the future. We’d love to make it right for you. Kind Regards Roya I'Anson General Manager

Other web-users rate our hotel

  • 478 reviews 9.4/10 Location
  • 695 reviews 7.1/10 Room
  • 601 reviews 8.3/10 Service
  • 13 reviews 7.1/10 WiFi
  • 312 reviews 9.5/10 Vibe
  • 274 reviews 8.8/10 Amenities
  • 176 reviews 6.8/10 Cleanliness
  • 145 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.