Hotel Woolstore 1888, Sydney - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 680 reviews

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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 1
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Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 3
Hotel Woolstore 1888, Sydney - Handwritten Collection - Image 4
139 MURRAY STREET, 2009 PYRMONT, Australia

Description

Hotel extras

  • Historic 5 star boutique hotel located in the heart of Darling Harbour

  • 5 minute walk to Sydney International Convention Centre

  • Short stroll to Star Casino, King Street, Darling Harbour, Barangaroo wharfs and Light Rail!

  • PERCY Restaurant and Bar the perfect place to relax & unwind

  • Rooms and Suites offer a colourful contemporary design mixed with industrial chic interiors

Our accommodation(s)

Hotel location

Hotel Woolstore 1888, Sydney - Handwritten Collection

139 MURRAY STREET
2009 PYRMONT
Australia

GPS:-33.87245, 151.19704

Telephone
Fax +61 2 8586 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PERCY

PERCY captures the simplicity and joy of Spanish dining with a snack-heavy selection of tapas. The eclectic drinks menu highlights natural wines, with a focus on Spanish and local varietals. Open for Happy Hour and Dinner: Tuesday to Saturday 15:00-22:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  680 reviews

Customer review rating 5.0/5

Renaye L. A. Business - Confirmed reviews ALL

I plan on staying at the Woolstore next year when I present at a conference again.

Customer review rating 5.0/5

Sally T. Couples - Confirmed reviews ALL

We have been raving about our stay at Hotel Woolstore with anyone who cares to listen. Excellent central location, and from the moment you walk in the door, great bar and reception, staff are all friendly and helpful and our room was really comfortable - very comfortable bed and linen and the best shower I've experienced in a hotel for a long time. The room was so quiet it felt like we were the only people in the building. We felt it was really well priced for what we got, as far as our room was concerned. We did feel the tapas downstairs at Percy's (whilst delicious) was a bit on the pricey side, but a lovely spot to have a drink. I would highly recommend and it is definitely where we will stay for future trips to Sydney.

Dear Sally, Thank you very much for taking the time to share such a glowing review and for choosing Hotel Woolstore 1888 as your new “go to” accommodation in Sydney. We are absolutely delighted to hear that your stay was excellent in every aspect and that you have been enthusiastically raving about your experience to others. It is wonderful to know that our central location suited your plans perfectly, and that from the moment you arrived, you felt welcomed by our bar, reception, and friendly, helpful staff. We are particularly pleased that your room provided the comfort and tranquility you were seeking, a quiet space, a very comfortable bed and linen, and the best hotel shower you’ve experienced in a long time! Providing such comfort and a restful environment is one of our highest priorities, and your feedback is incredibly rewarding for our team. Thank you also for your honest feedback regarding the tapas pricing at Percy’s. We are glad to hear you enjoyed the delicious food and lovely atmosphere despite feeling the prices were a bit high. We will certainly take your comments on board as we continually review our offerings to provide the best value and experience for our guests. Your recommendation and perfect rating across the board inspire us to maintain and improve our standards. We look forward to welcoming you back to Hotel Woolstore 1888 on your future visits to Sydney, where we will strive to continue exceeding your expectations. Warm regards, Aldi

Customer review rating 3.5/5

Karen L. J. Friends - Confirmed reviews ALL

Lovely modern hotel, clean and well positioned, however your weekend staff let your service down tremendously. Two staff members on Friday during checkin were very friendly and very knowledgeable, lovely to deal with. Our room and breakfast deal was confirmed and we were shown where to have breakfast the next morning. Staff member on Sunday checkout had no idea what he was doing and questioned us as to whether breakfast was included in our package? We were asked to provide evidence, and we were asked to show our initial Qantas booking email. After we did, we were then able to be checked out without extra cost. However, the embarrassment of being questioned in front of other departing guests was terrible. As this whole exercise took around 15-20 minutes there were now 4 other couples waiting to checkout and listening to the drama. Breakfast at the restaurant in the morning on Saturday morning was reasonably slow to arrive, but disastrous on Sunday. My friend and I ordered together, hers arrived (and was cold) and mine didn’t. After 15 minutes I asked where was my order? and it arrived 10 minutes later after I questioned where it was? It had been forgotten. Drinks didn’t arrive unless you hailed someone down. The 2 floor staff clearly didn’t know what they were doing and actually blamed each other for the mix up. One staff member coming over to me claiming she didn’t take the order initially so it wasn’t her fault. I replied, I didn’t blame you it was your colleague! Unfortunately, these two issues would make me question whether to return to this hotel.

Dear Karen, Thank you for taking the time to share your detailed feedback. While we are glad you found our hotel modern, clean, and well positioned, we sincerely apologize for the disappointing experiences you encountered with our weekend service. It is very concerning to hear about the confusion and delay during your checkout and the breakfast service issues. We understand how embarrassing and frustrating these moments must have been for you, and this is certainly not the standard of service we strive to provide. Your experience does not reflect the friendly and knowledgeable service you received earlier in your stay, and we are truly sorry for the inconsistency. Please be assured that we are taking your comments seriously and will address these matters with our weekend team to improve training and communication. We value your feedback as it helps us identify where we need to do better. We hope you might consider giving us another chance in the future to provide you with the seamless and enjoyable stay that so many of our guests experience. Warm regards, Aldi

Customer review rating 4.5/5

Daniel S. Couples - Confirmed reviews ALL

The hotel was great. Staff were friendly and helpful. The room was clean and comfortable.

Dear Daniel, Thank you for sharing your feedback and for your kind words about our hotel, staff, and room cleanliness. We’re glad to hear you found your stay comfortable and our team helpful. We also appreciate your honest comments regarding the products provided and your concerns about their environmental impact. At Hotel Woolstore 1888, we take sustainability seriously and are continually reviewing our practices and products to improve. Your observations about the ingredients in the cream have been noted and will be shared with our management team as we strive to align our efforts more closely with our environmental values. Thank you again for bringing this to our attention. We look forward to welcoming you back on your next visit and showing you the improvements we are committed to making. Warm regards, Aldi

Customer review rating 5.0/5

Gerard S. Solo - Confirmed reviews ALL

Although this was booked via my travel agent, I had the pick of a number of hotels in Sydney but the Hotel Woolstore 1888 stood out for me. Location was important but I also wanted something that was authentic to a Sydney experience, whilst being a modern hotel worthy of the 21st Century. My expectations were more than fulfilled ! From the cosy, intimate bar and restaurant next to reception to the modern designs in the rooms after an easy check in by the warm and welcoming team, everything was great. The room was fully equipped with plenty of amenities from a big flat screen tv (not used much - too much to see and do in the city !) to a king size and very comfortable bed, soft drinks and milk etc. in the fridge for ample hot or cold drinks as well as snacks. The bathroom was very clean and had a great shower and a huge tub for relaxing after a day exploring. I was there for 4 nights in total - 2 each side of a night in the Blue Mountains - and the hotel staff were more than helpful in storing my luggage for my return. All in all I was in Australia for almost 5 weeks and stayed in a variety of places, from Darwin to Alice Springs to Cairns and the Sunshine coast further down in Queensland but, I can truthfully say, that the Hotel Woolstore 1888 was the pick of the bunch and the best place I'd had the pleasure of staying at. I'd certainly stay again and would recommend.

Dear Gerard, Thank you so much for your incredible review and for taking the time to share such detailed and thoughtful feedback! We are absolutely delighted to hear that your stay with us stood out as the highlight of your time in Australia, that truly means a lot. It is wonderful to know that our location, right near Darling Harbour and its many attractions, suited your plans so well, and that the authentic charm and modern comfort of the hotel exceeded your expectations. Your kind words about our team, your room, and the facilities, from the cosy bar and restaurant to the spacious bathroom and thoughtful amenities, really made our day. We are also glad we could assist with storing your luggage during your Blue Mountains trip and help make your Sydney experience a smooth and memorable one. It was a pleasure to host you for part of your Australian adventure, and we’d be thrilled to welcome you back anytime you are in Sydney again. Warm regards, Aldi

Other web-users rate our hotel

  • 549 reviews 9.6/10 Location
  • 877 reviews 6.7/10 Room
  • 780 reviews 8.6/10 Service
  • 14 reviews 7/10 WiFi
  • 520 reviews 5/10 Comfort
  • 350 reviews 9.4/10 Vibe
  • 281 reviews 8.2/10 Amenities
  • 265 reviews 7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.