Dear Ms. Katarina, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and found our staff friendly and welcoming. We sincerely apologize for the repeated issue with your room key card. We understand how frustrating and inconvenient it must have been to have the card fail several times during your stay. We will share your feedback with our engineering team so that we can investigate and improve our service. Thank you again for your understanding and for recognizing the efforts of our staff. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Isidoro, Thank you for taking the time to share your honest feedback with us. We are truly sorry to learn that your experience did not meet your expectations. We sincerely regret the condition of the gym equipment and pool area, as well as the cleanliness and maintenance concerns you experienced in your room and bathroom. We understand how these issues can affect the overall comfort and enjoyment of a stay, and we apologize for the disappointment caused. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for their attention and follow-up. Feedback such as yours is important to us as we continue working to improve the condition of our facilities and the quality of our guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Guest, Thank you for returning to Novotel Bangkok Bangna and for sharing detailed feedback about your recent stay. We sincerely appreciate your continued support, and we are sorry to learn that your September experience did not meet the standard you experienced during your previous stay in March. We understand your disappointment, particularly as a returning guest. We are pleased that you enjoyed the upgraded room and modern furnishings during your March stay, but we regret that your room in September did not provide the same level of comfort and overall impression. We also apologize for the lack of bathrobes and the service experience you encountered. We understand that consistency is especially important for returning guests. The standard room and the Superior room amenities set in the room are not the same. Your feedback regarding the furniture on Level 4 (the standard room) is also appreciated and has been noted as part of our ongoing efforts to improve the condition and comfort of our guest rooms. We are truly sorry that this stay left you disappointed and uncertain about returning. We value your loyalty and would be grateful for the opportunity to welcome you back and provide a more consistent experience that reflects the standards you experienced during your previous visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. K., Thank you for taking the time to share detailed feedback regarding your recent stay at Novotel Bangkok Bangna. Please accept our sincere apologies for the disappointing experience you encountered. We understand your frustration, particularly as you were in a hurry to attend a meeting at our hotel. We are especially concerned to hear about your experience at the front desk. The attitude and level of attentiveness you described are not representative of the warm and professional service we expect from our team. We sincerely apologize that you were left waiting without receiving the assistance you needed. Your feedback has been noted and will be addressed with the relevant team to help ensure that our guests receive prompt and courteous service at all times. We also apologize for the condition of the tissue box in your room and for the fact that it was not replenished during your stay. This is certainly not the standard of room inspection and housekeeping service we aim to provide, and we will reinforce our checking and replenishment procedures with the housekeeping team. Regarding the air-conditioning, we are sorry that you were unable to adjust the temperature comfortably and that your colleagues experienced a similar issue. We understand how important a comfortable room environment is, and we will have our engineering team review this matter to identify and resolve any underlying issue. We truly regret that these experiences affected your overall impression of our hotel and led you to feel that you would not return. Your feedback is valuable to us and will be used to improve our service and facilities. We sincerely hope that, despite this experience, you may give Novotel Bangkok Bangna another opportunity to provide you with the level of service and comfort you rightfully expect. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. L., Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you enjoyed our breakfast and found it to be a highlight of your stay. However, we sincerely apologize for the condition of our gym equipment and understand how disappointing it must have been to find that several machines were not functioning properly. Please be assured that your feedback has been shared with our Engineering and Management teams for review and necessary action. We are committed to maintaining our facilities to a standard that meets our guests’ expectations. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Poomipat, Thank you very much for your wonderful feedback following your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the spacious room and the variety of our breakfast selection. It is wonderful to know that you found everything to be good during your stay. We also sincerely appreciate your suggestion regarding extending our breakfast hours until 10:30 a.m. We value our guests’ feedback and will certainly share your suggestion with the relevant team for consideration. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you found our hotel clean and comfortable. At the same time, we sincerely apologize for the inconvenience caused by the unstable water pressure and shower temperature. We understand how important a consistent and comfortable shower experience is, and your comments have been shared with our Engineering team for further investigation and improvement. Thank you again for bringing this matter to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. C., Thank you very much for taking the time to share such a wonderful review of your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the warm welcome from our team, the complimentary refreshments, and the cleanliness and spaciousness of your room. It is also wonderful to know that you appreciated the welcome fruits and cookies, as well as the quality and value of our dining options. Your kind comments are a great encouragement to our entire team, and we are pleased that we could make your stay comfortable and enjoyable. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back again on your next visit to Bangkok. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your 30-day stay at Novotel Bangkok Bangna. We are pleased to hear that you enjoyed the rest of your experience and appreciated the prompt replenishment of toilet paper. However, we sincerely apologize for the inconvenience caused by the inconsistent replenishment of facial tissues and, especially, the hand soap. We fully understand how important these essential amenities are during an extended stay, and we regret that the hand soap was not replenished for such a long period. Your comments have been noted and will be shared with our Housekeeping team and management to reinforce our daily room-check procedures and ensure that all amenities are replenished appropriately throughout our guests' stays. Thank you again for your constructive feedback. We truly appreciate your patience and hope to have the opportunity to welcome you back and provide a more consistent experience next time. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bangkok Bangna. We sincerely apologize that the room condition, lighting, and low shower water pressure did not meet your expectations. We understand how important adequate lighting is for guests traveling on business and needing to work comfortably in the evening. Your comments are valuable to us, and we will share them with the relevant departments for careful review and improvement. We also regret that the overall condition of the hotel did not provide the experience you were hoping for. Please be assured that we are continuously working to maintain and improve our facilities and guest experience. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Mark, Thank you for your wonderful review and, most importantly, for your continued loyalty to Novotel Bangkok Bangna. We are truly honored to know that you are a regular guest and that we have consistently provided you with a comfortable stay and great service. Your kind words about our team's friendliness, warm smiles, and teamwork mean a great deal to us. It is always rewarding to know that our efforts have made each of your visits enjoyable. Your continued support is sincerely appreciated, and we look forward to welcoming you back for many more comfortable and memorable stays in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. P., Thank you for taking the time to share your feedback. We are truly sorry to learn about your disappointing experience during breakfast, and we regret that it left you feeling frustrated and dissatisfied. We understand how upsetting it must have been to receive conflicting information regarding the breakfast entitlement and then encounter an apparent discrepancy on the bill. This is certainly not the level of service we strive to provide, and we sincerely apologize for the confusion and inconvenience you experienced. After looking into your bookings, we found that only 1 of the four booking included breakfast. The other three booking just the room only without breakfast. Upon check-in the guest of those 3 rooms had purchased additional 1 breakfast per room (total 3). So all 4 rooms already has breakfast for 1 person each room. Next morning you and your father is additional breakfast that do not include in the room. We do not intended to double charge our guest. We genuinely appreciate you bringing this matter to our attention, as it provides us with an opportunity to improve. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. Y., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely regret that you found the pillow uncomfortable and that our team was unable to provide a suitable alternative during your stay. A restful night's sleep is essential, and we understand how disappointing this experience must have been. We are also concerned to hear about the unpleasant odor in the shower area. Please accept our sincere apologies. Your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action to ensure our standards are maintained. Your feedback is invaluable in helping us improve, and we hope you will consider giving Novotel Bangkok Bangna another opportunity to provide you with the comfortable and enjoyable stay you deserve. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. John, Thank you very much for taking the time to share your wonderful review of your stay at Novotel Bangkok Bangna. We are delighted to know that our hotel provided you with a comfortable place to rest and recharge during your journey from Europe. It is wonderful to hear that you enjoyed our bar, the fresh fruit, and, most importantly, the attentive service from our team. Your kind words about our staff mean a great deal to us and will be shared with the entire team as encouragement to continue delivering exceptional hospitality. We truly appreciate your feedback and look forward to welcoming you back to Novotel Bangkok Bangna whenever your travels bring you to Bangkok again. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Mayur, Thank you very much for sharing your wonderful review of your stay at Novotel Bangkok Bangna. We are delighted to know that you had a very nice experience with us and that our courteous staff made a positive impression during your visit. Your kind words are truly appreciated and will be shared with our team as recognition of their dedication to providing warm and attentive service. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Bangkok Bangna for another memorable stay in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. T., Thank you for taking the time to share your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to know that you enjoyed our convenient location and received great service from our team. Your kind words about our reception team and management are truly appreciated. We are especially pleased to hear that Zonya provided helpful and friendly assistance during your stay, and we will be sure to share your compliments with her. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Bangkok Bangna and providing you with another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Value Guest, Thank you very much for taking the time to share your kind feedback about your stay at Novotel Bangkok Bangna. We are delighted to know that you had a comfortable stay and enjoyed your room. It is especially rewarding to hear your compliments about our team and their willingness to provide helpful and friendly service. Your kind words are a wonderful source of motivation for all of us. We truly appreciate your support and look forward to welcoming you back to Novotel Bangkok Bangna for another comfortable and enjoyable stay in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. W., Thank you for taking the time to share your feedback following your recent stay at Novotel Bangkok Bangna. We are pleased to hear that you had a comfortable stay and appreciated the warm welcome and efficient service provided by our Reception team. Your kind words will be shared with the team as encouragement to continue delivering attentive hospitality to our guests. We also appreciate your comments regarding the condition of the room. Please be assured that we take guest feedback seriously, the room renovation will take place in the near future. Thank you once again for choosing Novotel Bangkok Bangna. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Sethachai, Thank you for your kind review and for choosing Novotel Bangkok Bangna. We are delighted to know that you found your stay comfortable and enjoyable. Your positive feedback is greatly appreciated and serves as an encouragement to our team to continue providing excellent service and a pleasant stay for all our guests. We truly appreciate your support and look forward to welcoming you back to Novotel Bangkok Bangna in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager